Invited customer to dealership Asked about trade-in Had energy Stayed in control of the call Created urgency to visit Asked customer's name Confirmed date & time Gathered contact information Asked how they'll use the vehicle Asked vehicle needs Sent confirmation text Kept the call under 10 minutes Mentioned dealership benefits Avoided negotiating price Used customer's name naturally Built rapport Ended with excitement about the visit Asked an open- ended question Used customer's name 3+ times Avoided quoting price first Offered two appointment times No dead air Confirmed vehicle of interest Thanked the customer Invited customer to dealership Asked about trade-in Had energy Stayed in control of the call Created urgency to visit Asked customer's name Confirmed date & time Gathered contact information Asked how they'll use the vehicle Asked vehicle needs Sent confirmation text Kept the call under 10 minutes Mentioned dealership benefits Avoided negotiating price Used customer's name naturally Built rapport Ended with excitement about the visit Asked an open- ended question Used customer's name 3+ times Avoided quoting price first Offered two appointment times No dead air Confirmed vehicle of interest Thanked the customer
(Print)
Invited customer to dealership
Asked about trade-in
Had energy
Stayed in control of the call
Created urgency to visit
Asked customer's name
Confirmed date & time
Gathered contact information
Asked how they'll use the vehicle
Asked vehicle needs
Sent confirmation text
Kept the call under 10 minutes
Mentioned dealership benefits
Avoided negotiating price
Used customer's name naturally
Built rapport
Ended with excitement about the visit
Asked an open-ended question
Used customer's name 3+ times
Avoided quoting price first
Offered two appointment times
No dead air
Confirmed vehicle of interest
Thanked the customer
