Receiveda PaymentQueue callAnswered aHD questionregardinginsuranceAnswered aHD Questionthat madeliterally nosensePatientdemanded wecall ins/facility(whether viaemail, chat orcall)Received aWesthamptoncallAnswered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)Answered a HDQuestion andthe advocatedecided to go for10+messages/argueProcessed anEscalation orEmail thatmade yourhead hurtThere wasan @here inthe ChatAssistancechannelAnsweredthe dailySpotlightcheckSomeonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewhereMade aPaymentCBThere wasanother @herein the ChatAssistancechannelBounced backan ItemizedStatementrequest inwhich the emailwas not on fileCheckedGoogleCalendar forupcomingTeam PTOThoughtaboutleavingearlyAnswered aSpringstoneHDquestionAnswered aHD QuestionregardingCare TeamBillingProcessed anEscalation orEmail that madeyou questionyour ownintelligenceDid not haveanyquestion(s)for Stand UpMade aSup CB &the PTansweredHadquestion(s)for DailyStand UpAnswered a HDQuestion in whichthe answer wasliterally right infront of their eyesLeft a VM (forSup/PaymentCB)Answered aWesthamptonHD questionReceivedanEscalationQueue callAnswered aHD Questionwithout thetemplateClockedin ontimeReceived aPaymentQueue call &the AdvocatetransferredincorrectlyAnswereda HDQuestion toDisregardUsed Gleanto assistwith findingsomethingAnswered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerAnswered aHD Questionand theanswer was inthe questionPut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]Receiveda PaymentQueue callAnswered aHD questionregardinginsuranceAnswered aHD Questionthat madeliterally nosensePatientdemanded wecall ins/facility(whether viaemail, chat orcall)Received aWesthamptoncallAnswered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)Answered a HDQuestion andthe advocatedecided to go for10+messages/argueProcessed anEscalation orEmail thatmade yourhead hurtThere wasan @here inthe ChatAssistancechannelAnsweredthe dailySpotlightcheckSomeonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewhereMade aPaymentCBThere wasanother @herein the ChatAssistancechannelBounced backan ItemizedStatementrequest inwhich the emailwas not on fileCheckedGoogleCalendar forupcomingTeam PTOThoughtaboutleavingearlyAnswered aSpringstoneHDquestionAnswered aHD QuestionregardingCare TeamBillingProcessed anEscalation orEmail that madeyou questionyour ownintelligenceDid not haveanyquestion(s)for Stand UpMade aSup CB &the PTansweredHadquestion(s)for DailyStand UpAnswered a HDQuestion in whichthe answer wasliterally right infront of their eyesLeft a VM (forSup/PaymentCB)Answered aWesthamptonHD questionReceivedanEscalationQueue callAnswered aHD Questionwithout thetemplateClockedin ontimeReceived aPaymentQueue call &the AdvocatetransferredincorrectlyAnswereda HDQuestion toDisregardUsed Gleanto assistwith findingsomethingAnswered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerAnswered aHD Questionand theanswer was inthe questionPut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]

Esc Spec/HD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Payment Queue call
  2. Answered a HD question regarding insurance
  3. Answered a HD Question that made literally no sense
  4. Patient demanded we call ins/facility (whether via email, chat or call)
  5. Received a Westhampton call
  6. Answered a HD Question from one of the newbies! (Krystle, Chelsea or Liliana)
  7. Answered a HD Question and the advocate decided to go for 10+ messages/argue
  8. Processed an Escalation or Email that made your head hurt
  9. There was an @here in the Chat Assistance channel
  10. Answered the daily Spotlight check
  11. Someone wrongfully posted in Servicingchat (or BB HD) when they should have posted elsewhere
  12. Made a Payment CB
  13. There was another @here in the Chat Assistance channel
  14. Bounced back an Itemized Statement request in which the email was not on file
  15. Checked Google Calendar for upcoming Team PTO
  16. Thought about leaving early
  17. Answered a Springstone HD question
  18. Answered a HD Question regarding Care Team Billing
  19. Processed an Escalation or Email that made you question your own intelligence
  20. Did not have any question(s) for Stand Up
  21. Made a Sup CB & the PT answered
  22. Had question(s) for Daily Stand Up
  23. Answered a HD Question in which the answer was literally right in front of their eyes
  24. Left a VM (for Sup/Payment CB)
  25. Answered a Westhampton HD question
  26. Received an Escalation Queue call
  27. Answered a HD Question without the template
  28. Clocked in on time
  29. Received a Payment Queue call & the Advocate transferred incorrectly
  30. Answered a HD Question to Disregard
  31. Used Glean to assist with finding something
  32. Answered a HD Question from an Advocate that has been here long enough to know the answer
  33. Answered a HD Question and the answer was in the question
  34. Put "I love my job" in the team chat ["Go Team" also acceptable]