Someonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewhereAnsweredthe dailySpotlightcheckAnswered aHD questionregardinginsuranceAnswered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerMade aSup CB &the PTansweredAnswereda HDQuestion toDisregardAnswered aSpringstoneHDquestionAnswered aHD Questionthat madeliterally nosenseThere wasan @here inthe ChatAssistancechannelDid not haveanyquestion(s)for Stand UpReceivedanEscalationQueue callMade aPaymentCBProcessed anEscalation orEmail thatmade yourhead hurtThoughtaboutleavingearlyUsed Gleanto assistwith findingsomethingAnswered a HDQuestion andthe advocatedecided to go for10+messages/argueAnswered a HDQuestion in whichthe answer wasliterally right infront of their eyesHadquestion(s)for DailyStand UpAnswered aHD Questionwithout thetemplateAnswered aHD QuestionregardingCare TeamBillingAnswered aWesthamptonHD questionReceiveda PaymentQueue callReceived aPaymentQueue call &the AdvocatetransferredincorrectlyReceived aWesthamptoncallPatientdemanded wecall ins/facility(whether viaemail, chat orcall)Clockedin ontimeThere wasanother @herein the ChatAssistancechannelPut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]Processed anEscalation orEmail that madeyou questionyour ownintelligenceAnswered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)Bounced backan ItemizedStatementrequest inwhich the emailwas not on fileCheckedGoogleCalendar forupcomingTeam PTOLeft a VM (forSup/PaymentCB)Answered aHD Questionand theanswer was inthe questionSomeonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewhereAnsweredthe dailySpotlightcheckAnswered aHD questionregardinginsuranceAnswered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerMade aSup CB &the PTansweredAnswereda HDQuestion toDisregardAnswered aSpringstoneHDquestionAnswered aHD Questionthat madeliterally nosenseThere wasan @here inthe ChatAssistancechannelDid not haveanyquestion(s)for Stand UpReceivedanEscalationQueue callMade aPaymentCBProcessed anEscalation orEmail thatmade yourhead hurtThoughtaboutleavingearlyUsed Gleanto assistwith findingsomethingAnswered a HDQuestion andthe advocatedecided to go for10+messages/argueAnswered a HDQuestion in whichthe answer wasliterally right infront of their eyesHadquestion(s)for DailyStand UpAnswered aHD Questionwithout thetemplateAnswered aHD QuestionregardingCare TeamBillingAnswered aWesthamptonHD questionReceiveda PaymentQueue callReceived aPaymentQueue call &the AdvocatetransferredincorrectlyReceived aWesthamptoncallPatientdemanded wecall ins/facility(whether viaemail, chat orcall)Clockedin ontimeThere wasanother @herein the ChatAssistancechannelPut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]Processed anEscalation orEmail that madeyou questionyour ownintelligenceAnswered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)Bounced backan ItemizedStatementrequest inwhich the emailwas not on fileCheckedGoogleCalendar forupcomingTeam PTOLeft a VM (forSup/PaymentCB)Answered aHD Questionand theanswer was inthe question

Esc Spec/HD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone wrongfully posted in Servicingchat (or BB HD) when they should have posted elsewhere
  2. Answered the daily Spotlight check
  3. Answered a HD question regarding insurance
  4. Answered a HD Question from an Advocate that has been here long enough to know the answer
  5. Made a Sup CB & the PT answered
  6. Answered a HD Question to Disregard
  7. Answered a Springstone HD question
  8. Answered a HD Question that made literally no sense
  9. There was an @here in the Chat Assistance channel
  10. Did not have any question(s) for Stand Up
  11. Received an Escalation Queue call
  12. Made a Payment CB
  13. Processed an Escalation or Email that made your head hurt
  14. Thought about leaving early
  15. Used Glean to assist with finding something
  16. Answered a HD Question and the advocate decided to go for 10+ messages/argue
  17. Answered a HD Question in which the answer was literally right in front of their eyes
  18. Had question(s) for Daily Stand Up
  19. Answered a HD Question without the template
  20. Answered a HD Question regarding Care Team Billing
  21. Answered a Westhampton HD question
  22. Received a Payment Queue call
  23. Received a Payment Queue call & the Advocate transferred incorrectly
  24. Received a Westhampton call
  25. Patient demanded we call ins/facility (whether via email, chat or call)
  26. Clocked in on time
  27. There was another @here in the Chat Assistance channel
  28. Put "I love my job" in the team chat ["Go Team" also acceptable]
  29. Processed an Escalation or Email that made you question your own intelligence
  30. Answered a HD Question from one of the newbies! (Krystle, Chelsea or Liliana)
  31. Bounced back an Itemized Statement request in which the email was not on file
  32. Checked Google Calendar for upcoming Team PTO
  33. Left a VM (for Sup/Payment CB)
  34. Answered a HD Question and the answer was in the question