Answered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)ReceivedanEscalationQueue callDid not haveanyquestion(s)for Stand UpLeft a VM (forSup/PaymentCB)Answered a HDQuestion in whichthe answer wasliterally right infront of their eyesAnswered a HDQuestion andthe advocatedecided to go for10+messages/argueAnswered aHD QuestionregardingCare TeamBillingAnswered aHD Questionwithout thetemplateProcessed anEscalation orEmail that madeyou questionyour ownintelligenceMade aSup CB &the PTansweredAnswered aHD questionregardinginsurancePatientdemanded wecall ins/facility(whether viaemail, chat orcall)Answered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerThere wasan @here inthe ChatAssistancechannelAnswered aHD Questionthat madeliterally nosenseAnswered aHD Questionand theanswer was inthe questionReceiveda PaymentQueue callProcessed anEscalation orEmail thatmade yourhead hurtAnswered aWesthamptonHD questionThere wasanother @herein the ChatAssistancechannelBounced backan ItemizedStatementrequest inwhich the emailwas not on fileReceived aWesthamptoncallAnswered aSpringstoneHDquestionSomeonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewherePut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]Received aPaymentQueue call &the AdvocatetransferredincorrectlyAnswereda HDQuestion toDisregardThoughtaboutleavingearlyMade aPaymentCBUsed Gleanto assistwith findingsomethingHadquestion(s)for DailyStand UpClockedin ontimeAnsweredthe dailySpotlightcheckCheckedGoogleCalendar forupcomingTeam PTOAnswered a HDQuestion fromone of thenewbies! (Krystle,Chelsea orLiliana)ReceivedanEscalationQueue callDid not haveanyquestion(s)for Stand UpLeft a VM (forSup/PaymentCB)Answered a HDQuestion in whichthe answer wasliterally right infront of their eyesAnswered a HDQuestion andthe advocatedecided to go for10+messages/argueAnswered aHD QuestionregardingCare TeamBillingAnswered aHD Questionwithout thetemplateProcessed anEscalation orEmail that madeyou questionyour ownintelligenceMade aSup CB &the PTansweredAnswered aHD questionregardinginsurancePatientdemanded wecall ins/facility(whether viaemail, chat orcall)Answered a HDQuestion from anAdvocate thathas been herelong enough toknow the answerThere wasan @here inthe ChatAssistancechannelAnswered aHD Questionthat madeliterally nosenseAnswered aHD Questionand theanswer was inthe questionReceiveda PaymentQueue callProcessed anEscalation orEmail thatmade yourhead hurtAnswered aWesthamptonHD questionThere wasanother @herein the ChatAssistancechannelBounced backan ItemizedStatementrequest inwhich the emailwas not on fileReceived aWesthamptoncallAnswered aSpringstoneHDquestionSomeonewrongfully postedin Servicingchat(or BB HD) whenthey should haveposted elsewherePut "I love myjob" in theteam chat ["GoTeam" alsoacceptable]Received aPaymentQueue call &the AdvocatetransferredincorrectlyAnswereda HDQuestion toDisregardThoughtaboutleavingearlyMade aPaymentCBUsed Gleanto assistwith findingsomethingHadquestion(s)for DailyStand UpClockedin ontimeAnsweredthe dailySpotlightcheckCheckedGoogleCalendar forupcomingTeam PTO

Esc Spec/HD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered a HD Question from one of the newbies! (Krystle, Chelsea or Liliana)
  2. Received an Escalation Queue call
  3. Did not have any question(s) for Stand Up
  4. Left a VM (for Sup/Payment CB)
  5. Answered a HD Question in which the answer was literally right in front of their eyes
  6. Answered a HD Question and the advocate decided to go for 10+ messages/argue
  7. Answered a HD Question regarding Care Team Billing
  8. Answered a HD Question without the template
  9. Processed an Escalation or Email that made you question your own intelligence
  10. Made a Sup CB & the PT answered
  11. Answered a HD question regarding insurance
  12. Patient demanded we call ins/facility (whether via email, chat or call)
  13. Answered a HD Question from an Advocate that has been here long enough to know the answer
  14. There was an @here in the Chat Assistance channel
  15. Answered a HD Question that made literally no sense
  16. Answered a HD Question and the answer was in the question
  17. Received a Payment Queue call
  18. Processed an Escalation or Email that made your head hurt
  19. Answered a Westhampton HD question
  20. There was another @here in the Chat Assistance channel
  21. Bounced back an Itemized Statement request in which the email was not on file
  22. Received a Westhampton call
  23. Answered a Springstone HD question
  24. Someone wrongfully posted in Servicingchat (or BB HD) when they should have posted elsewhere
  25. Put "I love my job" in the team chat ["Go Team" also acceptable]
  26. Received a Payment Queue call & the Advocate transferred incorrectly
  27. Answered a HD Question to Disregard
  28. Thought about leaving early
  29. Made a Payment CB
  30. Used Glean to assist with finding something
  31. Had question(s) for Daily Stand Up
  32. Clocked in on time
  33. Answered the daily Spotlight check
  34. Checked Google Calendar for upcoming Team PTO