This bingo card has a free space and 34 words: Answered a HD Question from an Advocate that has been here long enough to know the answer, Made a Payment CB, Answered a HD Question regarding Care Team Billing, Left a VM (for Sup/Payment CB), Made a Sup CB & the PT answered, Received a Payment Queue call, Clocked in on time, Answered a HD Question from one of the newbies! (Krystle, Chelsea or Liliana), Received an Escalation Queue call, Had question(s) for Daily Stand Up, Used Glean to assist with finding something, Received a Payment Queue call & the Advocate transferred incorrectly, Patient demanded we call ins/facility (whether via email, chat or call), Answered the daily Spotlight check, Checked Google Calendar for upcoming Team PTO, Did not have any question(s) for Stand Up, Received a Westhampton call, Answered a HD Question in which the answer was literally right in front of their eyes, Answered a HD Question and the answer was in the question, Answered a HD Question without the template, Answered a HD Question to Disregard, Thought about leaving early, Put "I love my job" in the team chat ["Go Team" also acceptable], Processed an Escalation or Email that made your head hurt, Processed an Escalation or Email that made you question your own intelligence, Answered a HD Question that made literally no sense, Bounced back an Itemized Statement request in which the email was not on file, Answered a HD Question and the advocate decided to go for 10+ messages/argue, There was an @here in the Chat Assistance channel, Answered a Springstone HD question, Answered a HD question regarding insurance, Answered a Westhampton HD question, Someone wrongfully posted in Servicingchat (or BB HD) when they should have posted elsewhere and There was another @here in the Chat Assistance channel.
Billing Ops Bingo | Reception Scenarios | HESP BINGO | A day in Customer Support | IV LEAGUE BINGO
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