Met FCR 0 Personal time Built a NICU in 10 mins or less Embraced the Gray on a call 3 UES's Received a compliment All QA's at 100 % 1 QA @ 100% Used Macros 100% 100% Attendance Solved a 5 claims call in under 10 min Met AHT 2UES's 1 UES Hold 100 secs or less OP in under 6 mins Met ADH @ 96% Built an IP case in under 5 mins 2 QA's @ 100 U-ACW 7 Sec's or less Met ADH @ 94% Entered all my exceptions by myself Answered a question on the chat De- escalated an irate caller Met FCR 0 Personal time Built a NICU in 10 mins or less Embraced the Gray on a call 3 UES's Received a compliment All QA's at 100 % 1 QA @ 100% Used Macros 100% 100% Attendance Solved a 5 claims call in under 10 min Met AHT 2UES's 1 UES Hold 100 secs or less OP in under 6 mins Met ADH @ 96% Built an IP case in under 5 mins 2 QA's @ 100 U-ACW 7 Sec's or less Met ADH @ 94% Entered all my exceptions by myself Answered a question on the chat De- escalated an irate caller
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Met FCR
0 Personal time
Built a NICU in 10 mins or less
Embraced the Gray on a call
3 UES's
Received a compliment
All QA's at 100 %
1 QA @ 100%
Used Macros 100%
100% Attendance
Solved a 5 claims call in under 10 min
Met AHT
2UES's
1 UES
Hold 100 secs or less
OP in under 6
mins
Met ADH @ 96%
Built an IP case in under 5
mins
2 QA's @ 100
U-ACW 7 Sec's or less
Met ADH @ 94%
Entered all my exceptions by myself
Answered a question on the chat
De-escalated an irate caller