Built an IP case in under 5 mins Met AHT 100% Attendance Met ADH @ 94% Received a compliment Met ADH @ 96% Embraced the Gray on a call 3 UES's Solved a 5 claims call in under 10 min All QA's at 100 % Hold 100 secs or less 2UES's Built a NICU in 10 mins or less Answered a question on the chat Entered all my exceptions by myself OP in under 6 mins Used Macros 100% Met FCR 2 QA's @ 100 U-ACW 7 Sec's or less 0 Personal time 1 UES 1 QA @ 100% De- escalated an irate caller Built an IP case in under 5 mins Met AHT 100% Attendance Met ADH @ 94% Received a compliment Met ADH @ 96% Embraced the Gray on a call 3 UES's Solved a 5 claims call in under 10 min All QA's at 100 % Hold 100 secs or less 2UES's Built a NICU in 10 mins or less Answered a question on the chat Entered all my exceptions by myself OP in under 6 mins Used Macros 100% Met FCR 2 QA's @ 100 U-ACW 7 Sec's or less 0 Personal time 1 UES 1 QA @ 100% De- escalated an irate caller
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Built an IP case in under 5
mins
Met AHT
100% Attendance
Met ADH @ 94%
Received a compliment
Met ADH @ 96%
Embraced the Gray on a call
3 UES's
Solved a 5 claims call in under 10 min
All QA's at 100 %
Hold 100 secs or less
2UES's
Built a NICU in 10 mins or less
Answered a question on the chat
Entered all my exceptions by myself
OP in under 6
mins
Used Macros 100%
Met FCR
2 QA's @ 100
U-ACW 7 Sec's or less
0 Personal time
1 UES
1 QA @ 100%
De-escalated an irate caller