Built a NICU in 10 mins or less Embraced the Gray on a call 3 UES's 0 Personal time Received a compliment 1 QA @ 100% Met FCR Used Macros 100% Built an IP case in under 5 mins 2 QA's @ 100 Entered all my exceptions by myself Solved a 5 claims call in under 10 min Answered a question on the chat OP in under 6 mins U-ACW 7 Sec's or less 1 UES Hold 100 secs or less Met AHT De- escalated an irate caller All QA's at 100 % 100% Attendance 2UES's Met ADH @ 96% Met ADH @ 94% Built a NICU in 10 mins or less Embraced the Gray on a call 3 UES's 0 Personal time Received a compliment 1 QA @ 100% Met FCR Used Macros 100% Built an IP case in under 5 mins 2 QA's @ 100 Entered all my exceptions by myself Solved a 5 claims call in under 10 min Answered a question on the chat OP in under 6 mins U-ACW 7 Sec's or less 1 UES Hold 100 secs or less Met AHT De- escalated an irate caller All QA's at 100 % 100% Attendance 2UES's Met ADH @ 96% Met ADH @ 94%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Built a NICU in 10 mins or less
Embraced the Gray on a call
3 UES's
0 Personal time
Received a compliment
1 QA @ 100%
Met FCR
Used Macros 100%
Built an IP case in under 5
mins
2 QA's @ 100
Entered all my exceptions by myself
Solved a 5 claims call in under 10 min
Answered a question on the chat
OP in under 6
mins
U-ACW 7 Sec's or less
1 UES
Hold 100 secs or less
Met AHT
De-escalated an irate caller
All QA's at 100 %
100% Attendance
2UES's
Met ADH @ 96%
Met ADH @ 94%