Met ADH @ 96% Built an IP case in under 5 mins 1 UES Used Macros 100% Embraced the Gray on a call OP in under 6 mins Solved a 5 claims call in under 10 min All QA's at 100 % 2 QA's @ 100 Met FCR 100% Attendance Answered a question on the chat De- escalated an irate caller 1 QA @ 100% 2UES's 0 Personal time Entered all my exceptions by myself Built a NICU in 10 mins or less Hold 100 secs or less 3 UES's Met AHT Received a compliment U-ACW 7 Sec's or less Met ADH @ 94% Met ADH @ 96% Built an IP case in under 5 mins 1 UES Used Macros 100% Embraced the Gray on a call OP in under 6 mins Solved a 5 claims call in under 10 min All QA's at 100 % 2 QA's @ 100 Met FCR 100% Attendance Answered a question on the chat De- escalated an irate caller 1 QA @ 100% 2UES's 0 Personal time Entered all my exceptions by myself Built a NICU in 10 mins or less Hold 100 secs or less 3 UES's Met AHT Received a compliment U-ACW 7 Sec's or less Met ADH @ 94%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Met ADH @ 96%
Built an IP case in under 5
mins
1 UES
Used Macros 100%
Embraced the Gray on a call
OP in under 6
mins
Solved a 5 claims call in under 10 min
All QA's at 100 %
2 QA's @ 100
Met FCR
100% Attendance
Answered a question on the chat
De-escalated an irate caller
1 QA @ 100%
2UES's
0 Personal time
Entered all my exceptions by myself
Built a NICU in 10 mins or less
Hold 100 secs or less
3 UES's
Met AHT
Received a compliment
U-ACW 7 Sec's or less
Met ADH @ 94%