Received a compliment Solved a 5 claims call in under 10 min Embraced the Gray on a call 0 Personal time Answered a question on the chat 2UES's Hold 100 secs or less De- escalated an irate caller U-ACW 7 Sec's or less All QA's at 100 % Met AHT 3 UES's Built a NICU in 10 mins or less 1 UES 100% Attendance Met ADH @ 94% Used Macros 100% 2 QA's @ 100 1 QA @ 100% Built an IP case in under 5 mins Met ADH @ 96% Met FCR Entered all my exceptions by myself OP in under 6 mins Received a compliment Solved a 5 claims call in under 10 min Embraced the Gray on a call 0 Personal time Answered a question on the chat 2UES's Hold 100 secs or less De- escalated an irate caller U-ACW 7 Sec's or less All QA's at 100 % Met AHT 3 UES's Built a NICU in 10 mins or less 1 UES 100% Attendance Met ADH @ 94% Used Macros 100% 2 QA's @ 100 1 QA @ 100% Built an IP case in under 5 mins Met ADH @ 96% Met FCR Entered all my exceptions by myself OP in under 6 mins
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Received a compliment
Solved a 5 claims call in under 10 min
Embraced the Gray on a call
0 Personal time
Answered a question on the chat
2UES's
Hold 100 secs or less
De-escalated an irate caller
U-ACW 7 Sec's or less
All QA's at 100 %
Met AHT
3 UES's
Built a NICU in 10 mins or less
1 UES
100% Attendance
Met ADH @ 94%
Used Macros 100%
2 QA's @ 100
1 QA @ 100%
Built an IP case in under 5
mins
Met ADH @ 96%
Met FCR
Entered all my exceptions by myself
OP in under 6
mins