Built a NICU in 10 mins or less Received a compliment Entered all my exceptions by myself 0 Personal time De- escalated an irate caller All QA's at 100 % OP in under 6 mins Hold 100 secs or less 1 UES Met ADH @ 94% Built an IP case in under 5 mins 2 QA's @ 100 Met FCR Solved a 5 claims call in under 10 min Met AHT Used Macros 100% 3 UES's 100% Attendance 1 QA @ 100% Met ADH @ 96% U-ACW 7 Sec's or less Embraced the Gray on a call 2UES's Answered a question on the chat Built a NICU in 10 mins or less Received a compliment Entered all my exceptions by myself 0 Personal time De- escalated an irate caller All QA's at 100 % OP in under 6 mins Hold 100 secs or less 1 UES Met ADH @ 94% Built an IP case in under 5 mins 2 QA's @ 100 Met FCR Solved a 5 claims call in under 10 min Met AHT Used Macros 100% 3 UES's 100% Attendance 1 QA @ 100% Met ADH @ 96% U-ACW 7 Sec's or less Embraced the Gray on a call 2UES's Answered a question on the chat
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Built a NICU in 10 mins or less
Received a compliment
Entered all my exceptions by myself
0 Personal time
De-escalated an irate caller
All QA's at 100 %
OP in under 6
mins
Hold 100 secs or less
1 UES
Met ADH @ 94%
Built an IP case in under 5
mins
2 QA's @ 100
Met FCR
Solved a 5 claims call in under 10 min
Met AHT
Used Macros 100%
3 UES's
100% Attendance
1 QA @ 100%
Met ADH @ 96%
U-ACW 7 Sec's or less
Embraced the Gray on a call
2UES's
Answered a question on the chat