0 Personal time Met ADH @ 96% De- escalated an irate caller Met AHT Solved a 5 claims call in under 10 min U-ACW 7 Sec's or less 2 QA's @ 100 Received a compliment Built a NICU in 10 mins or less All QA's at 100 % 3 UES's Embraced the Gray on a call Hold 100 secs or less 1 UES Answered a question on the chat Met FCR 1 QA @ 100% Used Macros 100% Built an IP case in under 5 mins 100% Attendance 2UES's Met ADH @ 94% OP in under 6 mins Entered all my exceptions by myself 0 Personal time Met ADH @ 96% De- escalated an irate caller Met AHT Solved a 5 claims call in under 10 min U-ACW 7 Sec's or less 2 QA's @ 100 Received a compliment Built a NICU in 10 mins or less All QA's at 100 % 3 UES's Embraced the Gray on a call Hold 100 secs or less 1 UES Answered a question on the chat Met FCR 1 QA @ 100% Used Macros 100% Built an IP case in under 5 mins 100% Attendance 2UES's Met ADH @ 94% OP in under 6 mins Entered all my exceptions by myself
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0 Personal time
Met ADH @ 96%
De-escalated an irate caller
Met AHT
Solved a 5 claims call in under 10 min
U-ACW 7 Sec's or less
2 QA's @ 100
Received a compliment
Built a NICU in 10 mins or less
All QA's at 100 %
3 UES's
Embraced the Gray on a call
Hold 100 secs or less
1 UES
Answered a question on the chat
Met FCR
1 QA @ 100%
Used Macros 100%
Built an IP case in under 5
mins
100% Attendance
2UES's
Met ADH @ 94%
OP in under 6
mins
Entered all my exceptions by myself