Met FCR Entered all my exceptions by myself 2UES's Met AHT Hold 100 secs or less Met ADH @ 96% Answered a question on the chat De- escalated an irate caller Built a NICU in 10 mins or less U-ACW 7 Sec's or less 0 Personal time Met ADH @ 94% 1 UES 2 QA's @ 100 Embraced the Gray on a call OP in under 6 mins Used Macros 100% 100% Attendance 3 UES's All QA's at 100 % Solved a 5 claims call in under 10 min Built an IP case in under 5 mins 1 QA @ 100% Received a compliment Met FCR Entered all my exceptions by myself 2UES's Met AHT Hold 100 secs or less Met ADH @ 96% Answered a question on the chat De- escalated an irate caller Built a NICU in 10 mins or less U-ACW 7 Sec's or less 0 Personal time Met ADH @ 94% 1 UES 2 QA's @ 100 Embraced the Gray on a call OP in under 6 mins Used Macros 100% 100% Attendance 3 UES's All QA's at 100 % Solved a 5 claims call in under 10 min Built an IP case in under 5 mins 1 QA @ 100% Received a compliment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Met FCR
Entered all my exceptions by myself
2UES's
Met AHT
Hold 100 secs or less
Met ADH @ 96%
Answered a question on the chat
De-escalated an irate caller
Built a NICU in 10 mins or less
U-ACW 7 Sec's or less
0 Personal time
Met ADH @ 94%
1 UES
2 QA's @ 100
Embraced the Gray on a call
OP in under 6
mins
Used Macros 100%
100% Attendance
3 UES's
All QA's at 100 %
Solved a 5 claims call in under 10 min
Built an IP case in under 5
mins
1 QA @ 100%
Received a compliment