This bingo card has a free space and 24 words: 1 UES, 1 QA @ 100%, Met AHT, Received a compliment, Built a NICU in 10 mins or less, Solved a 5 claims call in under 10 min, Hold 100 secs or less, Used Macros 100%, 2 QA's @ 100, Met ADH @ 96%, Built an IP case in under 5 mins, 3 UES's, Embraced the Gray on a call, Answered a question on the chat, Met ADH @ 94%, U-ACW 7 Sec's or less, De-escalated an irate caller, 0 Personal time, 100% Attendance, OP in under 6 mins, Met FCR, 2UES's, Entered all my exceptions by myself and All QA's at 100 %.
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