(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked boss what to do, and she says "you will need to call the insurance company"
Say to rep "my name is "Name", but they continue to call you by a different name
Insurance says "no authorization required" but the claim later says otherwise
Auth portal timed out after you entered everything
Clinical note says "patient doing well" with ZERO details
Procedure code changed after you already submitted the auth
Helping another team member on their list
Submitted clinical → payer asks for the exact clinical you JUST uploaded
Auth was approved but for the wrong dates
Sent a cover letter with 26 sized font and bolded to get their attn
Got an auto approval first try!
Called insurance & couldn't understand the rep
Got transferred back to the department you JUST came from
Finally reached the right department → "Our system is down."
1 hour later....no auth required
Had to ask for an addendum to the clinical note
Ended the day with your worklist completely caught up 🙌
Faxed and confirmed records and they said they never received them
Waited forever just to be told to call another number
Called insurance and got disconnected
Said to rep, "Can you please spell your name?" 😭
Called back because the first rep gave you the wrong answer
