(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said to rep, "Can you please spell your name?" 😭
Insurance says "no authorization required" but the claim later says otherwise
7 days later...Dr signs note
Helped a coworker figure out a difficult auth
Had to ask for an addendum to the clinical note
Got an auto approval first try!
Called back because the first rep gave you the wrong answer
1 hour later....no auth required
Called insurance & couldn't understand the rep
Got transferred back to the department you JUST came from
Say to rep "my name is "Name", but they continue to call you by a different name
Sent a cover letter with 26 sized font and bolded to get their attn
Auth portal timed out after you entered everything
Procedure code changed after you already submitted the auth
Waited forever just to be told to call another number
Ended the day with your worklist completely caught up 🙌
Called insurance and got disconnected
Finally reached the right department → "Our system is down."
Submitted clinical → payer asks for the exact clinical you JUST uploaded
Helping another team member on their list
Faxed and confirmed records and they said they never received them
Clinical note says "patient doing well" with ZERO details
Asked boss what to do, and she says "you will need to call the insurance company"
