This bingo card has a free space and 24 words: Auth portal timed out after you entered everything, Submitted clinical → payer asks for the exact clinical you JUST uploaded, Had to ask for an addendum to the clinical note, Procedure code changed after you already submitted the auth, Insurance says "no authorization required" but the claim later says otherwise, Finally reached the right department → "Our system is down.", Clinical note says "patient doing well" with ZERO details, Helped a coworker figure out a difficult auth, Got transferred back to the department you JUST came from, Waited forever just to be told to call another number, 7 days later...Dr signs note, Called back because the first rep gave you the wrong answer, Auth was approved but for the wrong dates, Called insurance and got disconnected, Sent a cover letter with 26 sized font and bolded to get their attn, 1 hour later....no auth required, Called insurance & couldn't understand the rep, Said to rep, "Can you please spell your name?" 😭, Faxed and confirmed records and they said they never received them, Asked boss what to do, and she says "you will need to call the insurance company", Got an auto approval first try!, Ended the day with your worklist completely caught up 🙌, Helping another team member on their list and Say to rep "my name is "Name", but they continue to call you by a different name.
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