"will a claim raise my premiums? client states "you made my day" Client doesn't understand bill calls about claim with undisclosed driver calls agent on personal phone after leaving vm ECRM/Necho Policy center won't load calls within 5 minutes of sending email calls 3x without LVM Doesn't understand bill spread for missed payment is offended their roof needs work Successfully cross sell Address change Policy change/"why did my rate go up?" Client doesn't know their deductible Get VIN wrong 2+ times I'm on a fixed income Warm transfer to claims Claims accident "only scratched paint" LVM "This is ___ call me back calling to find "last day I can pay" add youthful driver "I've never had a claim client admitted fault at scene of accident client states "I've been with SF ___ years "will a claim raise my premiums? client states "you made my day" Client doesn't understand bill calls about claim with undisclosed driver calls agent on personal phone after leaving vm ECRM/Necho Policy center won't load calls within 5 minutes of sending email calls 3x without LVM Doesn't understand bill spread for missed payment is offended their roof needs work Successfully cross sell Address change Policy change/"why did my rate go up?" Client doesn't know their deductible Get VIN wrong 2+ times I'm on a fixed income Warm transfer to claims Claims accident "only scratched paint" LVM "This is ___ call me back calling to find "last day I can pay" add youthful driver "I've never had a claim client admitted fault at scene of accident client states "I've been with SF ___ years
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"will a claim raise my premiums?
client states "you made my day"
Client doesn't understand bill
calls about claim with undisclosed driver
calls agent on personal phone after leaving vm
ECRM/Necho Policy center won't load
calls within 5 minutes of sending email
calls 3x without LVM
Doesn't understand bill spread for missed payment
is offended their roof needs work
Successfully cross sell
Address change
Policy change/"why did my rate go up?"
Client doesn't know their deductible
Get VIN wrong 2+ times
I'm on a fixed income
Warm transfer to claims
Claims accident "only scratched paint"
LVM "This is ___ call me back
calling to find "last day I can pay"
add youthful driver
"I've never had a claim
client admitted fault at scene of accident
client states "I've been with SF ___ years