client admitted fault at scene of accident Successfully cross sell calls about claim with undisclosed driver calling to find "last day I can pay" Claims accident "only scratched paint" client states "I've been with SF ___ years calls 3x without LVM is offended their roof needs work Warm transfer to claims Client doesn't know their deductible calls within 5 minutes of sending email add youthful driver LVM "This is ___ call me back Policy change/"why did my rate go up?" Doesn't understand bill spread for missed payment client states "you made my day" "I've never had a claim Address change ECRM/Necho Policy center won't load Client doesn't understand bill I'm on a fixed income calls agent on personal phone after leaving vm Get VIN wrong 2+ times "will a claim raise my premiums? client admitted fault at scene of accident Successfully cross sell calls about claim with undisclosed driver calling to find "last day I can pay" Claims accident "only scratched paint" client states "I've been with SF ___ years calls 3x without LVM is offended their roof needs work Warm transfer to claims Client doesn't know their deductible calls within 5 minutes of sending email add youthful driver LVM "This is ___ call me back Policy change/"why did my rate go up?" Doesn't understand bill spread for missed payment client states "you made my day" "I've never had a claim Address change ECRM/Necho Policy center won't load Client doesn't understand bill I'm on a fixed income calls agent on personal phone after leaving vm Get VIN wrong 2+ times "will a claim raise my premiums?
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
client admitted fault at scene of accident
Successfully cross sell
calls about claim with undisclosed driver
calling to find "last day I can pay"
Claims accident "only scratched paint"
client states "I've been with SF ___ years
calls 3x without LVM
is offended their roof needs work
Warm transfer to claims
Client doesn't know their deductible
calls within 5 minutes of sending email
add youthful driver
LVM "This is ___ call me back
Policy change/"why did my rate go up?"
Doesn't understand bill spread for missed payment
client states "you made my day"
"I've never had a claim
Address change
ECRM/Necho Policy center won't load
Client doesn't understand bill
I'm on a fixed income
calls agent on personal phone after leaving vm
Get VIN wrong 2+ times
"will a claim raise my premiums?