My discountexpires soon; Iwas told I mustbuy more leadsto retain it. Thatsits ill with me.Addstandardleads tosupplementvolumeAddSearchLeadsAllstateCancelSaveSLA over60% at 2pmTheseleadsare junk!Pause myaccountor I'llcancelVolumecomplaintsolved byadding hoursto schedule$250depositExplainFoliobilling2 NL30activationsNinety days? Irecall no warningof that limit. Pausethese leads atonce. Must I do it,or canst thou?Posted inAsk aSupe andgot help!“I needyour bestqualityleads!”"what ifover 25%of my leadsare bad?"wants betterquality,doesn't wantto makechanges"My leadsare notpopulatingin my CRM"Confirmationemail hadmore than 3accountchanges listedExpandterritory toFull Statecancelsave!Take$500depositAgent washappy atthe end ofthe call!posted aQOTD inSilly GoosechatAgentcomplaintaboutcredit capAdded amonthlycash cap asa cancelsaveSLA over70% at10 amVolumecomplaintsolved byraising maxbid on callsLead volumeissuehandled byaddingterritory!We are luckyto close onelead in twenty;this cost isgrievous!Lead volumeissuehandled byadding leadtypes!Agentsays"bogus"QWHalloweenplaylist hits100 songs"I was nevertold mydiscountwouldexpire"Explaina billingissue!Angry callde-escalatedby activelistening andempathyReactivatecash cappedagent (hardcap only)Asked an agentwhat made themwant to canceltheir accountand offeredassistancestarted onthe FillRate listtabStateFarmCancelSaveCS has atleast 6Territoryadds by 2pmIncreaseweeklycap by 10Didn't knowthe answer,but put agenton hold andfound out!AlllistworkdoneNeed torestartfive9"I didn'tagree tobeingrecharged"CS gets 5cancelsavestoday"I was nevertold aboutterritoryexpansion"De-escalateda call! "depositsare non-refundable"My discountexpires soon; Iwas told I mustbuy more leadsto retain it. Thatsits ill with me.Addstandardleads tosupplementvolumeAddSearchLeadsAllstateCancelSaveSLA over60% at 2pmTheseleadsare junk!Pause myaccountor I'llcancelVolumecomplaintsolved byadding hoursto schedule$250depositExplainFoliobilling2 NL30activationsNinety days? Irecall no warningof that limit. Pausethese leads atonce. Must I do it,or canst thou?Posted inAsk aSupe andgot help!“I needyour bestqualityleads!”"what ifover 25%of my leadsare bad?"wants betterquality,doesn't wantto makechanges"My leadsare notpopulatingin my CRM"Confirmationemail hadmore than 3accountchanges listedExpandterritory toFull Statecancelsave!Take$500depositAgent washappy atthe end ofthe call!posted aQOTD inSilly GoosechatAgentcomplaintaboutcredit capAdded amonthlycash cap asa cancelsaveSLA over70% at10 amVolumecomplaintsolved byraising maxbid on callsLead volumeissuehandled byaddingterritory!We are luckyto close onelead in twenty;this cost isgrievous!Lead volumeissuehandled byadding leadtypes!Agentsays"bogus"QWHalloweenplaylist hits100 songs"I was nevertold mydiscountwouldexpire"Explaina billingissue!Angry callde-escalatedby activelistening andempathyReactivatecash cappedagent (hardcap only)Asked an agentwhat made themwant to canceltheir accountand offeredassistancestarted onthe FillRate listtabStateFarmCancelSaveCS has atleast 6Territoryadds by 2pmIncreaseweeklycap by 10Didn't knowthe answer,but put agenton hold andfound out!AlllistworkdoneNeed torestartfive9"I didn'tagree tobeingrecharged"CS gets 5cancelsavestoday"I was nevertold aboutterritoryexpansion"De-escalateda call! "depositsare non-refundable"

Agent Lingo Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. My discount expires soon; I was told I must buy more leads to retain it. That sits ill with me.
  3. Add standard leads to supplement volume
  4. Add Search Leads
  5. Allstate Cancel Save
  6. SLA over 60% at 2 pm
  7. These leads are junk!
  8. Pause my account or I'll cancel
  9. Volume complaint solved by adding hours to schedule
  10. $250 deposit
  11. Explain Folio billing
  12. 2 NL30 activations
  13. Ninety days? I recall no warning of that limit. Pause these leads at once. Must I do it, or canst thou?
  14. Posted in Ask a Supe and got help!
  16. “I need your best quality leads!”
  17. "what if over 25% of my leads are bad?"
  18. wants better quality, doesn't want to make changes
  19. "My leads are not populating in my CRM"
  20. Confirmation email had more than 3 account changes listed
  21. Expand territory to Full State
  22. cancel save!
  23. Take $500 deposit
  24. Agent was happy at the end of the call!
  26. posted a QOTD in Silly Goose chat
  27. Agent complaint about credit cap
  28. Added a monthly cash cap as a cancel save
  29. SLA over 70% at 10 am
  30. Volume complaint solved by raising max bid on calls
  31. Lead volume issue handled by adding territory!
  32. We are lucky to close one lead in twenty; this cost is grievous!
  33. Lead volume issue handled by adding lead types!
  34. Agent says "bogus"
  35. QW Halloween playlist hits 100 songs
  37. "I was never told my discount would expire"
  38. Explain a billing issue!
  39. Angry call de-escalated by active listening and empathy
  40. Reactivate cash capped agent (hard cap only)
  41. Asked an agent what made them want to cancel their account and offered assistance
  42. started on the Fill Rate list tab
  43. State Farm Cancel Save
  44. CS has at least 6 Territory adds by 2 pm
  45. Increase weekly cap by 10
  46. Didn't know the answer, but put agent on hold and found out!
  47. All listwork done
  48. Need to restart five9
  49. "I didn't agree to being recharged"
  50. CS gets 5 cancel saves today
  51. "I was never told about territory expansion"
  52. De-escalated a call!
  53. "deposits are non-refundable"