CoveredcasesDid after-hoursfollow-upSupportedateammateNormalizedtheirfeelingsConsultedw/ supv.Warm-transferredto WLAssessedfor HIAssessedfor SAClarifiedtx recsHandleda CIHandledlong callDidMgt.ConsultAskedprobingquestionsDid DVSafetyPlanMadeoutreachcallUsedactivelisteningAssessedfor riskCalledMobileCrisisFoundDVShelterFoundtreatmentfacilitiesDid myownplacementCollaboratedw/ a pvdrBuiltrapportDid f/u'sfrom theweekendAssessedfor DVUsedwarmtoneHandledmisdirectedcallDidBrown-StanleyOfferedoptionsCoveredcasesDid after-hoursfollow-upSupportedateammateNormalizedtheirfeelingsConsultedw/ supv.Warm-transferredto WLAssessedfor HIAssessedfor SAClarifiedtx recsHandleda CIHandledlong callDidMgt.ConsultAskedprobingquestionsDid DVSafetyPlanMadeoutreachcallUsedactivelisteningAssessedfor riskCalledMobileCrisisFoundDVShelterFoundtreatmentfacilitiesDid myownplacementCollaboratedw/ a pvdrBuiltrapportDid f/u'sfrom theweekendAssessedfor DVUsedwarmtoneHandledmisdirectedcallDidBrown-StanleyOfferedoptions

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Covered cases
  2. Did after-hours follow-up
  3. Supported a teammate
  4. Normalized their feelings
  5. Consulted w/ supv.
  6. Warm-transferred to WL
  7. Assessed for HI
  8. Assessed for SA
  9. Clarified tx recs
  10. Handled a CI
  11. Handled long call
  12. Did Mgt. Consult
  13. Asked probing questions
  14. Did DV Safety Plan
  15. Made outreach call
  16. Used active listening
  17. Assessed for risk
  18. Called Mobile Crisis
  19. Found DV Shelter
  20. Found treatment facilities
  21. Did my own placement
  22. Collaborated w/ a pvdr
  23. Built rapport
  24. Did f/u's from the weekend
  25. Assessed for DV
  26. Used warm tone
  27. Handled misdirected call
  28. Did Brown-Stanley
  29. Offered options