AskedprobingquestionsCalledMobileCrisisHandleda CIConsultedw/ supv.UsedactivelisteningDid myownplacementDid DVSafetyPlanCollaboratedw/ a pvdrMadeoutreachcallDid f/u'sfrom theweekendHandledlong callFoundDVShelterUsedwarmtoneHandledmisdirectedcallSupportedateammateOfferedoptionsDidBrown-StanleyDidMgt.ConsultWarm-transferredto WLAssessedfor HIAssessedfor SACoveredcasesAssessedfor DVAssessedfor riskBuiltrapportFoundtreatmentfacilitiesNormalizedtheirfeelingsDid after-hoursfollow-upClarifiedtx recsAskedprobingquestionsCalledMobileCrisisHandleda CIConsultedw/ supv.UsedactivelisteningDid myownplacementDid DVSafetyPlanCollaboratedw/ a pvdrMadeoutreachcallDid f/u'sfrom theweekendHandledlong callFoundDVShelterUsedwarmtoneHandledmisdirectedcallSupportedateammateOfferedoptionsDidBrown-StanleyDidMgt.ConsultWarm-transferredto WLAssessedfor HIAssessedfor SACoveredcasesAssessedfor DVAssessedfor riskBuiltrapportFoundtreatmentfacilitiesNormalizedtheirfeelingsDid after-hoursfollow-upClarifiedtx recs

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked probing questions
  2. Called Mobile Crisis
  3. Handled a CI
  4. Consulted w/ supv.
  5. Used active listening
  6. Did my own placement
  7. Did DV Safety Plan
  8. Collaborated w/ a pvdr
  9. Made outreach call
  10. Did f/u's from the weekend
  11. Handled long call
  12. Found DV Shelter
  13. Used warm tone
  14. Handled misdirected call
  15. Supported a teammate
  16. Offered options
  17. Did Brown-Stanley
  18. Did Mgt. Consult
  19. Warm-transferred to WL
  20. Assessed for HI
  21. Assessed for SA
  22. Covered cases
  23. Assessed for DV
  24. Assessed for risk
  25. Built rapport
  26. Found treatment facilities
  27. Normalized their feelings
  28. Did after-hours follow-up
  29. Clarified tx recs