This bingo card has a free space and 29 words: Used warm tone, Warm-transferred to WL, Handled misdirected call, Used active listening, Built rapport, Assessed for SA, Did Brown-Stanley, Covered cases, Did my own placement, Offered options, Handled long call, Assessed for DV, Assessed for risk, Asked probing questions, Supported a teammate, Called Mobile Crisis, Did after-hours follow-up, Consulted w/ supv., Made outreach call, Did f/u's from the weekend, Handled a CI, Assessed for HI, Did Mgt. Consult, Found treatment facilities, Did DV Safety Plan, Found DV Shelter, Clarified tx recs, Collaborated w/ a pvdr and Normalized their feelings.
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