Front Desk! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Had a little kid do all the talking at check-in
2. Had a line out to the front door
3. Smiled after a patient interaction
4. Had to track down a provider for clarification
5. Had to explain what a referral is
6. Stepped up to help a colleauge
7. Secretly plotted the PEC's downfall
8. Gotten Starbucks during your break
9. Computer forced a restart at the worst time
10. Learned something new from a teammate
11. Helped a patient get an earlier appt
12. Finally cleared a work queue...for 5 minutes
13. Asked a provider if they'd see a patient 15+ min late
14. Spent 30 minutes on hold with insurance
15. Had a patient show up to the wrong location
16. Helped with a language barrier
17. Parent says "nothing has changed" at check-in
18. Accidentally said good morning in the afternoon
19. Received a genuine thank you from a parent
20. Received a bump list of 50+ patients
21. Helped fix the printer
22. Had a patient show up on the wrong day
23. Had three phone lines ringing at once
24. A parent remembered your name
25. Asked for help from a colleague
26. Submitted a prior auth
27. Was yelled at by a parent
28. Reminded a provider about their schedule
29. Have a specific customer service voice