Front Desk!

Front Desk! Bingo Card
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This bingo card has a free space and 29 words: Had a line out to the front door, Had a patient show up to the wrong location, Was yelled at by a parent, Gotten Starbucks during your break, Helped fix the printer, Reminded a provider about their schedule, Smiled after a patient interaction, Submitted a prior auth, Secretly plotted the PEC's downfall, Accidentally said good morning in the afternoon, Stepped up to help a colleauge, Helped a patient get an earlier appt, Received a genuine thank you from a parent, Had a patient show up on the wrong day, Asked for help from a colleague, Learned something new from a teammate, Had to explain what a referral is, Had three phone lines ringing at once, Asked a provider if they'd see a patient 15+ min late, Helped with a language barrier, Parent says "nothing has changed" at check-in, A parent remembered your name, Had a little kid do all the talking at check-in, Have a specific customer service voice, Spent 30 minutes on hold with insurance, Had to track down a provider for clarification, Finally cleared a work queue...for 5 minutes, Computer forced a restart at the worst time and Received a bump list of 50+ patients.

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