Send a Case tothe Corp P1Order ProcessingQueue = End ofDay NOT forlunch or breaksWAHPhoneIssueEscalationStatusDesk Issueover 15-20minutes =RequestProject timeBP =BusinessPartnerCorporateUsersUserwithoutcorporateemailAlwaysfollowthroughMicrosoftAuthenticatoris the onlyMFA methodAce SupportsCase Statusshould be inNEW beforeescalatingKA 2156 is forthe MFA resetprocess whenthe self-serviceportal doesn'tworkBasicTroubleshootingUrgency/ImpactGrid can befound on theInfoPageOffshore= ITEscalationGroupsUnexpectedMFAPromptsVerifyUserJiraOrderProcessingIssuesSelfServicePortal =AceOnlineMFATroubleshootingKA 4012covers how tocheck a teammember'steam statusCorpPasswordResets =KA 2567ManhattanSystemCorp P1OrderProcessingPriority 1 OrderProcessingshould beupdated every30 minutesKA 3508 is the KAto follow when youneed to advise theuser to submittheir own Self-Service PortalYou must entera store numberbefore you canescalate yourCase to ITProbingQuestions= KA 2182SelfServiceRequestsFour things foreveryescalation note= Issue, Impact,Steps, &TimelineCase staysin your nameafter an ITescalationWorkCaseASAPRSC =WarehouseSAPSend a Case tothe Corp P1Order ProcessingQueue = End ofDay NOT forlunch or breaksWAHPhoneIssueEscalationStatusDesk Issueover 15-20minutes =RequestProject timeBP =BusinessPartnerCorporateUsersUserwithoutcorporateemailAlwaysfollowthroughMicrosoftAuthenticatoris the onlyMFA methodAce SupportsCase Statusshould be inNEW beforeescalatingKA 2156 is forthe MFA resetprocess whenthe self-serviceportal doesn'tworkBasicTroubleshootingUrgency/ImpactGrid can befound on theInfoPageOffshore= ITEscalationGroupsUnexpectedMFAPromptsVerifyUserJiraOrderProcessingIssuesSelfServicePortal =AceOnlineMFATroubleshootingKA 4012covers how tocheck a teammember'steam statusCorpPasswordResets =KA 2567ManhattanSystemCorp P1OrderProcessingPriority 1 OrderProcessingshould beupdated every30 minutesKA 3508 is the KAto follow when youneed to advise theuser to submittheir own Self-Service PortalYou must entera store numberbefore you canescalate yourCase to ITProbingQuestions= KA 2182SelfServiceRequestsFour things foreveryescalation note= Issue, Impact,Steps, &TimelineCase staysin your nameafter an ITescalationWorkCaseASAPRSC =WarehouseSAP

Corp Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Case to the Corp P1 Order Processing Queue = End of Day NOT for lunch or breaks
  2. WAH Phone Issue
  3. Escalation Status
  4. Desk Issue over 15-20 minutes = Request Project time
  5. BP = Business Partner
  6. Corporate Users
  7. User without corporate email
  8. Always follow through
  9. Microsoft Authenticator is the only MFA method Ace Supports
  10. Case Status should be in NEW before escalating
  11. KA 2156 is for the MFA reset process when the self-service portal doesn't work
  12. Basic Troubleshooting
  13. Urgency/Impact Grid can be found on the InfoPage
  14. Offshore = IT Escalation Groups
  15. Unexpected MFA Prompts
  16. Verify User
  17. Jira
  18. Order Processing Issues
  19. Self Service Portal = AceOnline
  20. MFA Troubleshooting
  21. KA 4012 covers how to check a team member's team status
  22. Corp Password Resets = KA 2567
  23. Manhattan System
  24. Corp P1 Order Processing
  25. Priority 1 Order Processing should be updated every 30 minutes
  26. KA 3508 is the KA to follow when you need to advise the user to submit their own Self-Service Portal
  27. You must enter a store number before you can escalate your Case to IT
  28. Probing Questions = KA 2182
  29. Self Service Requests
  30. Four things for every escalation note = Issue, Impact, Steps, & Timeline
  31. Case stays in your name after an IT escalation
  32. Work Case ASAP
  33. RSC = Warehouse
  34. SAP