This bingo card has a free space and 34 words: Microsoft Authenticator is the only MFA method Ace Supports, KA 3508 is the KA to follow when you need to advise the user to submit their own Self-Service Portal, KA 2156 is for the MFA reset process when the self-service portal doesn't work, KA 4012 covers how to check a team member's team status, You must enter a store number before you can escalate your Case to IT, Case Status should be in NEW before escalating, Corp P1 Order Processing, Verify User, Case stays in your name after an IT escalation, Unexpected MFA Prompts, SAP, MFA Troubleshooting, Self Service Portal = AceOnline, BP = Business Partner, Corp Password Resets = KA 2567, Self Service Requests, Send a Case to the Corp P1 Order Processing Queue = End of Day NOT for lunch or breaks, Basic Troubleshooting, Escalation Status, User without corporate email, Desk Issue over 15-20 minutes = Request Project time, Urgency/Impact Grid can be found on the InfoPage, WAH Phone Issue, Priority 1 Order Processing should be updated every 30 minutes, Corporate Users, Manhattan System, Order Processing Issues, Offshore = IT Escalation Groups, RSC = Warehouse, Jira, Work Case ASAP, Always follow through, Four things for every escalation note = Issue, Impact, Steps, & Timeline and Probing Questions = KA 2182.
WB IT Service Desk | IT Bingo | Fetch Service Desk BINGO | Fetch Service Desk BINGO | Crazy Case Friday
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