Save 2policies inone dayTake anescalationfrom NJProvidesupport fora billingissueCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageLiveEscalationfrom Casey-Ann orHeatherSave anOSPCA level4/ChampionCare PolicyComplete acall reviewfor anescalationCreatescripting foran identifiedtrendSave aClassicpolicyWalk over toan agentsdesk forsupportSave amulti petcustomerCompletea call backfrom LiveAgentSave apolicyin PATake anescalationregardingclaimdecisionSave atrialpolicyComplete acall backescalationfrom Jasmeetor RobertWalk over toan agentsdesk forsupportAssist anagent inretaining acustomerSend a HDticket toreinstate fordeceasedpetTake anescalationregardingpremiumincreaseSave apolicyin ILComplete anescalationusing FCR(No call backneeded)Take a liveescalationfrom Ceciliaor JoannaCompleteanescalationusing FCRSave 2policies inone dayTake anescalationfrom NJProvidesupport fora billingissueCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageLiveEscalationfrom Casey-Ann orHeatherSave anOSPCA level4/ChampionCare PolicyComplete acall reviewfor anescalationCreatescripting foran identifiedtrendSave aClassicpolicyWalk over toan agentsdesk forsupportSave amulti petcustomerCompletea call backfrom LiveAgentSave apolicyin PATake anescalationregardingclaimdecisionSave atrialpolicyComplete acall backescalationfrom Jasmeetor RobertWalk over toan agentsdesk forsupportAssist anagent inretaining acustomerSend a HDticket toreinstate fordeceasedpetTake anescalationregardingpremiumincreaseSave apolicyin ILComplete anescalationusing FCR(No call backneeded)Take a liveescalationfrom Ceciliaor JoannaCompleteanescalationusing FCR

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save 2 policies in one day
  2. Take an escalation from NJ
  3. Provide support for a billing issue
  4. Canada 55% Live wk- US 18% Live wk
  5. Take an escalation related to coverage
  6. Live Escalation from Casey- Ann or Heather
  7. Save an OSPCA level 4/Champion Care Policy
  8. Complete a call review for an escalation
  9. Create scripting for an identified trend
  10. Save a Classic policy
  11. Walk over to an agents desk for support
  12. Save a multi pet customer
  13. Complete a call back from Live Agent
  14. Save a policy in PA
  15. Take an escalation regarding claim decision
  16. Save a trial policy
  17. Complete a call back escalation from Jasmeet or Robert
  18. Walk over to an agents desk for support
  19. Assist an agent in retaining a customer
  20. Send a HD ticket to reinstate for deceased pet
  21. Take an escalation regarding premium increase
  22. Save a policy in IL
  23. Complete an escalation using FCR (No call back needed)
  24. Take a live escalation from Cecilia or Joanna
  25. Complete an escalation using FCR