Walk over toan agentsdesk forsupportComplete acall backescalationfrom Jasmeetor RobertCreatescripting foran identifiedtrendAssist anagent inretaining acustomerSave apolicyin PACompleteanescalationusing FCRTake anescalationregardingclaimdecisionTake a liveescalationfrom Ceciliaor JoannaLiveEscalationfrom Casey-Ann orHeatherSave aClassicpolicySave anOSPCA level4/ChampionCare PolicyComplete anescalationusing FCR(No call backneeded)Save apolicyin ILSave atrialpolicySave amulti petcustomerCompletea call backfrom LiveAgentProvidesupport fora billingissueTake anescalationfrom NJWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkSave 2policies inone dayTake anescalationregardingpremiumincreaseSend a HDticket toreinstate fordeceasedpetTake anescalationrelated tocoverageComplete acall reviewfor anescalationWalk over toan agentsdesk forsupportComplete acall backescalationfrom Jasmeetor RobertCreatescripting foran identifiedtrendAssist anagent inretaining acustomerSave apolicyin PACompleteanescalationusing FCRTake anescalationregardingclaimdecisionTake a liveescalationfrom Ceciliaor JoannaLiveEscalationfrom Casey-Ann orHeatherSave aClassicpolicySave anOSPCA level4/ChampionCare PolicyComplete anescalationusing FCR(No call backneeded)Save apolicyin ILSave atrialpolicySave amulti petcustomerCompletea call backfrom LiveAgentProvidesupport fora billingissueTake anescalationfrom NJWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkSave 2policies inone dayTake anescalationregardingpremiumincreaseSend a HDticket toreinstate fordeceasedpetTake anescalationrelated tocoverageComplete acall reviewfor anescalation

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk over to an agents desk for support
  2. Complete a call back escalation from Jasmeet or Robert
  3. Create scripting for an identified trend
  4. Assist an agent in retaining a customer
  5. Save a policy in PA
  6. Complete an escalation using FCR
  7. Take an escalation regarding claim decision
  8. Take a live escalation from Cecilia or Joanna
  9. Live Escalation from Casey- Ann or Heather
  10. Save a Classic policy
  11. Save an OSPCA level 4/Champion Care Policy
  12. Complete an escalation using FCR (No call back needed)
  13. Save a policy in IL
  14. Save a trial policy
  15. Save a multi pet customer
  16. Complete a call back from Live Agent
  17. Provide support for a billing issue
  18. Take an escalation from NJ
  19. Walk over to an agents desk for support
  20. Canada 55% Live wk- US 18% Live wk
  21. Save 2 policies in one day
  22. Take an escalation regarding premium increase
  23. Send a HD ticket to reinstate for deceased pet
  24. Take an escalation related to coverage
  25. Complete a call review for an escalation