Completea call backfrom LiveAgentSave apolicyin PATake anescalationregardingclaimdecisionSend a HDticket toreinstate fordeceasedpetComplete acall reviewfor anescalationComplete acall backescalationfrom Jasmeetor RobertSave aClassicpolicyWalk over toan agentsdesk forsupportSave amulti petcustomerWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor JoannaAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)Createscripting foran identifiedtrendProvidesupport fora billingissueCompleteanescalationusing FCRSave atrialpolicySave apolicyin ILTake anescalationrelated tocoverageLiveEscalationfrom Casey-Ann orHeatherSave anOSPCA level4/ChampionCare PolicyTake anescalationregardingpremiumincreaseCanada55% Livewk- US 18%Live wkSave 2policies inone dayTake anescalationfrom NJCompletea call backfrom LiveAgentSave apolicyin PATake anescalationregardingclaimdecisionSend a HDticket toreinstate fordeceasedpetComplete acall reviewfor anescalationComplete acall backescalationfrom Jasmeetor RobertSave aClassicpolicyWalk over toan agentsdesk forsupportSave amulti petcustomerWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor JoannaAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)Createscripting foran identifiedtrendProvidesupport fora billingissueCompleteanescalationusing FCRSave atrialpolicySave apolicyin ILTake anescalationrelated tocoverageLiveEscalationfrom Casey-Ann orHeatherSave anOSPCA level4/ChampionCare PolicyTake anescalationregardingpremiumincreaseCanada55% Livewk- US 18%Live wkSave 2policies inone dayTake anescalationfrom NJ

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a call back from Live Agent
  2. Save a policy in PA
  3. Take an escalation regarding claim decision
  4. Send a HD ticket to reinstate for deceased pet
  5. Complete a call review for an escalation
  6. Complete a call back escalation from Jasmeet or Robert
  7. Save a Classic policy
  8. Walk over to an agents desk for support
  9. Save a multi pet customer
  10. Walk over to an agents desk for support
  11. Take a live escalation from Cecilia or Joanna
  12. Assist an agent in retaining a customer
  13. Complete an escalation using FCR (No call back needed)
  14. Create scripting for an identified trend
  15. Provide support for a billing issue
  16. Complete an escalation using FCR
  17. Save a trial policy
  18. Save a policy in IL
  19. Take an escalation related to coverage
  20. Live Escalation from Casey- Ann or Heather
  21. Save an OSPCA level 4/Champion Care Policy
  22. Take an escalation regarding premium increase
  23. Canada 55% Live wk- US 18% Live wk
  24. Save 2 policies in one day
  25. Take an escalation from NJ