(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Create scripting for an identified trend
Take a live escalation from Cecilia or Joanna
Walk over to an agents desk for support
Complete an escalation using FCR
Take an escalation regarding premium increase
Take an escalation from NJ
Take an escalation regarding claim decision
Complete a call back from Live Agent
Save a Classic policy
Save a multi pet customer
Canada 55% Live wk- US 18% Live wk
Save a policy in PA
Save an OSPCA level 4/Champion Care Policy
Provide support for a billing issue
Save a policy in IL
Complete a call back escalation from Jasmeet or Robert
Complete a call review for an escalation
Assist an agent in retaining a customer
Complete an escalation using FCR (No call back needed)
