Take anescalationfrom NJWalk over toan agentsdesk forsupportSave aClassicpolicyProvidesupport fora billingissueTake a liveescalationfrom Ceciliaor JoannaTake anescalationregardingclaimdecisionComplete acall backescalationfrom Jasmeetor RobertLiveEscalationfrom Casey-Ann orHeatherSave apolicyin PASave atrialpolicyCompletea call backfrom LiveAgentSave amulti petcustomerSave anOSPCA level4/ChampionCare PolicyComplete acall reviewfor anescalationSave apolicyin ILSave 2policies inone daySend a HDticket toreinstate fordeceasedpetCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageTake anescalationregardingpremiumincreaseCreatescripting foran identifiedtrendCompleteanescalationusing FCRWalk over toan agentsdesk forsupportAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)Take anescalationfrom NJWalk over toan agentsdesk forsupportSave aClassicpolicyProvidesupport fora billingissueTake a liveescalationfrom Ceciliaor JoannaTake anescalationregardingclaimdecisionComplete acall backescalationfrom Jasmeetor RobertLiveEscalationfrom Casey-Ann orHeatherSave apolicyin PASave atrialpolicyCompletea call backfrom LiveAgentSave amulti petcustomerSave anOSPCA level4/ChampionCare PolicyComplete acall reviewfor anescalationSave apolicyin ILSave 2policies inone daySend a HDticket toreinstate fordeceasedpetCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageTake anescalationregardingpremiumincreaseCreatescripting foran identifiedtrendCompleteanescalationusing FCRWalk over toan agentsdesk forsupportAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take an escalation from NJ
  2. Walk over to an agents desk for support
  3. Save a Classic policy
  4. Provide support for a billing issue
  5. Take a live escalation from Cecilia or Joanna
  6. Take an escalation regarding claim decision
  7. Complete a call back escalation from Jasmeet or Robert
  8. Live Escalation from Casey- Ann or Heather
  9. Save a policy in PA
  10. Save a trial policy
  11. Complete a call back from Live Agent
  12. Save a multi pet customer
  13. Save an OSPCA level 4/Champion Care Policy
  14. Complete a call review for an escalation
  15. Save a policy in IL
  16. Save 2 policies in one day
  17. Send a HD ticket to reinstate for deceased pet
  18. Canada 55% Live wk- US 18% Live wk
  19. Take an escalation related to coverage
  20. Take an escalation regarding premium increase
  21. Create scripting for an identified trend
  22. Complete an escalation using FCR
  23. Walk over to an agents desk for support
  24. Assist an agent in retaining a customer
  25. Complete an escalation using FCR (No call back needed)