(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Take an escalation related to coverage
Send a HD ticket to reinstate for deceased pet
Take a live escalation from Cecilia or Joanna
Take an escalation regarding claim decision
Complete a call review for an escalation
Save a multi pet customer
Canada 55% Live wk- US 18% Live wk
Complete an escalation using FCR
Live Escalation from Casey- Ann or Heather
Complete a call back from Live Agent
Walk over to an agents desk for support
Save 2 policies in one day
Save a policy in IL
Save a policy in PA
Take an escalation from NJ
Save a trial policy
Create scripting for an identified trend
Assist an agent in retaining a customer
Save an OSPCA level 4/Champion Care Policy
Walk over to an agents desk for support
Complete a call back escalation from Jasmeet or Robert
Provide support for a billing issue
Complete an escalation using FCR (No call back needed)
