Providesupport fora billingissueTake anescalationrelated tocoverageComplete acall backescalationfrom Jasmeetor RobertSend a HDticket toreinstate fordeceasedpetCreatescripting foran identifiedtrendCompleteanescalationusing FCRCompletea call backfrom LiveAgentTake a liveescalationfrom Ceciliaor JoannaSave anOSPCA level4/ChampionCare PolicyCanada55% Livewk- US 18%Live wkComplete anescalationusing FCR(No call backneeded)Take anescalationregardingclaimdecisionWalk over toan agentsdesk forsupportSave apolicyin PAAssist anagent inretaining acustomerSave aClassicpolicyTake anescalationfrom NJComplete acall reviewfor anescalationTake anescalationregardingpremiumincreaseSave amulti petcustomerSave atrialpolicyLiveEscalationfrom Casey-Ann orHeatherSave apolicyin ILSave 2policies inone dayWalk over toan agentsdesk forsupportProvidesupport fora billingissueTake anescalationrelated tocoverageComplete acall backescalationfrom Jasmeetor RobertSend a HDticket toreinstate fordeceasedpetCreatescripting foran identifiedtrendCompleteanescalationusing FCRCompletea call backfrom LiveAgentTake a liveescalationfrom Ceciliaor JoannaSave anOSPCA level4/ChampionCare PolicyCanada55% Livewk- US 18%Live wkComplete anescalationusing FCR(No call backneeded)Take anescalationregardingclaimdecisionWalk over toan agentsdesk forsupportSave apolicyin PAAssist anagent inretaining acustomerSave aClassicpolicyTake anescalationfrom NJComplete acall reviewfor anescalationTake anescalationregardingpremiumincreaseSave amulti petcustomerSave atrialpolicyLiveEscalationfrom Casey-Ann orHeatherSave apolicyin ILSave 2policies inone dayWalk over toan agentsdesk forsupport

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide support for a billing issue
  2. Take an escalation related to coverage
  3. Complete a call back escalation from Jasmeet or Robert
  4. Send a HD ticket to reinstate for deceased pet
  5. Create scripting for an identified trend
  6. Complete an escalation using FCR
  7. Complete a call back from Live Agent
  8. Take a live escalation from Cecilia or Joanna
  9. Save an OSPCA level 4/Champion Care Policy
  10. Canada 55% Live wk- US 18% Live wk
  11. Complete an escalation using FCR (No call back needed)
  12. Take an escalation regarding claim decision
  13. Walk over to an agents desk for support
  14. Save a policy in PA
  15. Assist an agent in retaining a customer
  16. Save a Classic policy
  17. Take an escalation from NJ
  18. Complete a call review for an escalation
  19. Take an escalation regarding premium increase
  20. Save a multi pet customer
  21. Save a trial policy
  22. Live Escalation from Casey- Ann or Heather
  23. Save a policy in IL
  24. Save 2 policies in one day
  25. Walk over to an agents desk for support