Canada55% Livewk- US 18%Live wkSave anOSPCA level4/ChampionCare PolicySave amulti petcustomerComplete acall backescalationfrom Jasmeetor RobertTake anescalationfrom NJWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor JoannaTake anescalationregardingclaimdecisionSave aClassicpolicyCompletea call backfrom LiveAgentSend a HDticket toreinstate fordeceasedpetSave atrialpolicyProvidesupport fora billingissueTake anescalationrelated tocoverageTake anescalationregardingpremiumincreaseLiveEscalationfrom Casey-Ann orHeatherSave apolicyin PACreatescripting foran identifiedtrendSave apolicyin ILComplete anescalationusing FCR(No call backneeded)Save 2policies inone dayComplete acall reviewfor anescalationWalk over toan agentsdesk forsupportCompleteanescalationusing FCRAssist anagent inretaining acustomerCanada55% Livewk- US 18%Live wkSave anOSPCA level4/ChampionCare PolicySave amulti petcustomerComplete acall backescalationfrom Jasmeetor RobertTake anescalationfrom NJWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor JoannaTake anescalationregardingclaimdecisionSave aClassicpolicyCompletea call backfrom LiveAgentSend a HDticket toreinstate fordeceasedpetSave atrialpolicyProvidesupport fora billingissueTake anescalationrelated tocoverageTake anescalationregardingpremiumincreaseLiveEscalationfrom Casey-Ann orHeatherSave apolicyin PACreatescripting foran identifiedtrendSave apolicyin ILComplete anescalationusing FCR(No call backneeded)Save 2policies inone dayComplete acall reviewfor anescalationWalk over toan agentsdesk forsupportCompleteanescalationusing FCRAssist anagent inretaining acustomer

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Canada 55% Live wk- US 18% Live wk
  2. Save an OSPCA level 4/Champion Care Policy
  3. Save a multi pet customer
  4. Complete a call back escalation from Jasmeet or Robert
  5. Take an escalation from NJ
  6. Walk over to an agents desk for support
  7. Take a live escalation from Cecilia or Joanna
  8. Take an escalation regarding claim decision
  9. Save a Classic policy
  10. Complete a call back from Live Agent
  11. Send a HD ticket to reinstate for deceased pet
  12. Save a trial policy
  13. Provide support for a billing issue
  14. Take an escalation related to coverage
  15. Take an escalation regarding premium increase
  16. Live Escalation from Casey- Ann or Heather
  17. Save a policy in PA
  18. Create scripting for an identified trend
  19. Save a policy in IL
  20. Complete an escalation using FCR (No call back needed)
  21. Save 2 policies in one day
  22. Complete a call review for an escalation
  23. Walk over to an agents desk for support
  24. Complete an escalation using FCR
  25. Assist an agent in retaining a customer