Take a liveescalationfrom Ceciliaor JoannaTake anescalationrelated tocoverageWalk over toan agentsdesk forsupportTake anescalationregardingpremiumincreaseProvidesupport fora billingissueSave atrialpolicyWalk over toan agentsdesk forsupportSave apolicyin PACreatescripting foran identifiedtrendSave aClassicpolicyCanada55% Livewk- US 18%Live wkComplete acall reviewfor anescalationTake anescalationfrom NJCompletea call backfrom LiveAgentComplete anescalationusing FCR(No call backneeded)Take anescalationregardingclaimdecisionSave 2policies inone daySave amulti petcustomerComplete acall backescalationfrom Jasmeetor RobertSave apolicyin ILSave anOSPCA level4/ChampionCare PolicyCompleteanescalationusing FCRSend a HDticket toreinstate fordeceasedpetLiveEscalationfrom Casey-Ann orHeatherAssist anagent inretaining acustomerTake a liveescalationfrom Ceciliaor JoannaTake anescalationrelated tocoverageWalk over toan agentsdesk forsupportTake anescalationregardingpremiumincreaseProvidesupport fora billingissueSave atrialpolicyWalk over toan agentsdesk forsupportSave apolicyin PACreatescripting foran identifiedtrendSave aClassicpolicyCanada55% Livewk- US 18%Live wkComplete acall reviewfor anescalationTake anescalationfrom NJCompletea call backfrom LiveAgentComplete anescalationusing FCR(No call backneeded)Take anescalationregardingclaimdecisionSave 2policies inone daySave amulti petcustomerComplete acall backescalationfrom Jasmeetor RobertSave apolicyin ILSave anOSPCA level4/ChampionCare PolicyCompleteanescalationusing FCRSend a HDticket toreinstate fordeceasedpetLiveEscalationfrom Casey-Ann orHeatherAssist anagent inretaining acustomer

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a live escalation from Cecilia or Joanna
  2. Take an escalation related to coverage
  3. Walk over to an agents desk for support
  4. Take an escalation regarding premium increase
  5. Provide support for a billing issue
  6. Save a trial policy
  7. Walk over to an agents desk for support
  8. Save a policy in PA
  9. Create scripting for an identified trend
  10. Save a Classic policy
  11. Canada 55% Live wk- US 18% Live wk
  12. Complete a call review for an escalation
  13. Take an escalation from NJ
  14. Complete a call back from Live Agent
  15. Complete an escalation using FCR (No call back needed)
  16. Take an escalation regarding claim decision
  17. Save 2 policies in one day
  18. Save a multi pet customer
  19. Complete a call back escalation from Jasmeet or Robert
  20. Save a policy in IL
  21. Save an OSPCA level 4/Champion Care Policy
  22. Complete an escalation using FCR
  23. Send a HD ticket to reinstate for deceased pet
  24. Live Escalation from Casey- Ann or Heather
  25. Assist an agent in retaining a customer