Take a liveescalationfrom Ceciliaor JoannaComplete anescalationusing FCR(No call backneeded)Completea call backfrom LiveAgentComplete acall reviewfor anescalationSave amulti petcustomerWalk over toan agentsdesk forsupportWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkTake anescalationregardingpremiumincreaseTake anescalationrelated tocoverageProvidesupport fora billingissueCreatescripting foran identifiedtrendSave aClassicpolicySave 2policies inone daySave apolicyin ILTake anescalationregardingclaimdecisionComplete acall backescalationfrom Jasmeetor RobertSave anOSPCA level4/ChampionCare PolicyAssist anagent inretaining acustomerLiveEscalationfrom Casey-Ann orHeatherSave atrialpolicyTake anescalationfrom NJSend a HDticket toreinstate fordeceasedpetCompleteanescalationusing FCRSave apolicyin PATake a liveescalationfrom Ceciliaor JoannaComplete anescalationusing FCR(No call backneeded)Completea call backfrom LiveAgentComplete acall reviewfor anescalationSave amulti petcustomerWalk over toan agentsdesk forsupportWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkTake anescalationregardingpremiumincreaseTake anescalationrelated tocoverageProvidesupport fora billingissueCreatescripting foran identifiedtrendSave aClassicpolicySave 2policies inone daySave apolicyin ILTake anescalationregardingclaimdecisionComplete acall backescalationfrom Jasmeetor RobertSave anOSPCA level4/ChampionCare PolicyAssist anagent inretaining acustomerLiveEscalationfrom Casey-Ann orHeatherSave atrialpolicyTake anescalationfrom NJSend a HDticket toreinstate fordeceasedpetCompleteanescalationusing FCRSave apolicyin PA

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a live escalation from Cecilia or Joanna
  2. Complete an escalation using FCR (No call back needed)
  3. Complete a call back from Live Agent
  4. Complete a call review for an escalation
  5. Save a multi pet customer
  6. Walk over to an agents desk for support
  7. Walk over to an agents desk for support
  8. Canada 55% Live wk- US 18% Live wk
  9. Take an escalation regarding premium increase
  10. Take an escalation related to coverage
  11. Provide support for a billing issue
  12. Create scripting for an identified trend
  13. Save a Classic policy
  14. Save 2 policies in one day
  15. Save a policy in IL
  16. Take an escalation regarding claim decision
  17. Complete a call back escalation from Jasmeet or Robert
  18. Save an OSPCA level 4/Champion Care Policy
  19. Assist an agent in retaining a customer
  20. Live Escalation from Casey- Ann or Heather
  21. Save a trial policy
  22. Take an escalation from NJ
  23. Send a HD ticket to reinstate for deceased pet
  24. Complete an escalation using FCR
  25. Save a policy in PA