Walk over toan agentsdesk forsupportProvidesupport fora billingissueAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)Save apolicyin PACompleteanescalationusing FCRSave 2policies inone daySave anOSPCA level4/ChampionCare PolicyTake anescalationregardingclaimdecisionSave apolicyin ILSave aClassicpolicyTake anescalationregardingpremiumincreaseComplete acall reviewfor anescalationCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageTake anescalationfrom NJSave amulti petcustomerLiveEscalationfrom Casey-Ann orHeatherComplete acall backescalationfrom Jasmeetor RobertCreatescripting foran identifiedtrendSend a HDticket toreinstate fordeceasedpetSave atrialpolicyCompletea call backfrom LiveAgentWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor JoannaWalk over toan agentsdesk forsupportProvidesupport fora billingissueAssist anagent inretaining acustomerComplete anescalationusing FCR(No call backneeded)Save apolicyin PACompleteanescalationusing FCRSave 2policies inone daySave anOSPCA level4/ChampionCare PolicyTake anescalationregardingclaimdecisionSave apolicyin ILSave aClassicpolicyTake anescalationregardingpremiumincreaseComplete acall reviewfor anescalationCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageTake anescalationfrom NJSave amulti petcustomerLiveEscalationfrom Casey-Ann orHeatherComplete acall backescalationfrom Jasmeetor RobertCreatescripting foran identifiedtrendSend a HDticket toreinstate fordeceasedpetSave atrialpolicyCompletea call backfrom LiveAgentWalk over toan agentsdesk forsupportTake a liveescalationfrom Ceciliaor Joanna

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk over to an agents desk for support
  2. Provide support for a billing issue
  3. Assist an agent in retaining a customer
  4. Complete an escalation using FCR (No call back needed)
  5. Save a policy in PA
  6. Complete an escalation using FCR
  7. Save 2 policies in one day
  8. Save an OSPCA level 4/Champion Care Policy
  9. Take an escalation regarding claim decision
  10. Save a policy in IL
  11. Save a Classic policy
  12. Take an escalation regarding premium increase
  13. Complete a call review for an escalation
  14. Canada 55% Live wk- US 18% Live wk
  15. Take an escalation related to coverage
  16. Take an escalation from NJ
  17. Save a multi pet customer
  18. Live Escalation from Casey- Ann or Heather
  19. Complete a call back escalation from Jasmeet or Robert
  20. Create scripting for an identified trend
  21. Send a HD ticket to reinstate for deceased pet
  22. Save a trial policy
  23. Complete a call back from Live Agent
  24. Walk over to an agents desk for support
  25. Take a live escalation from Cecilia or Joanna