Save aClassicpolicySave atrialpolicySave apolicyin PACompleteanescalationusing FCRComplete anescalationusing FCR(No call backneeded)Completea call backfrom LiveAgentComplete acall reviewfor anescalationTake a liveescalationfrom Ceciliaor JoannaAssist anagent inretaining acustomerSave anOSPCA level4/ChampionCare PolicyWalk over toan agentsdesk forsupportSave amulti petcustomerTake anescalationregardingclaimdecisionSave apolicyin ILComplete acall backescalationfrom Jasmeetor RobertLiveEscalationfrom Casey-Ann orHeatherSend a HDticket toreinstate fordeceasedpetTake anescalationfrom NJProvidesupport fora billingissueTake anescalationrelated tocoverageCreatescripting foran identifiedtrendTake anescalationregardingpremiumincreaseCanada55% Livewk- US 18%Live wkSave 2policies inone dayWalk over toan agentsdesk forsupportSave aClassicpolicySave atrialpolicySave apolicyin PACompleteanescalationusing FCRComplete anescalationusing FCR(No call backneeded)Completea call backfrom LiveAgentComplete acall reviewfor anescalationTake a liveescalationfrom Ceciliaor JoannaAssist anagent inretaining acustomerSave anOSPCA level4/ChampionCare PolicyWalk over toan agentsdesk forsupportSave amulti petcustomerTake anescalationregardingclaimdecisionSave apolicyin ILComplete acall backescalationfrom Jasmeetor RobertLiveEscalationfrom Casey-Ann orHeatherSend a HDticket toreinstate fordeceasedpetTake anescalationfrom NJProvidesupport fora billingissueTake anescalationrelated tocoverageCreatescripting foran identifiedtrendTake anescalationregardingpremiumincreaseCanada55% Livewk- US 18%Live wkSave 2policies inone dayWalk over toan agentsdesk forsupport

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save a Classic policy
  2. Save a trial policy
  3. Save a policy in PA
  4. Complete an escalation using FCR
  5. Complete an escalation using FCR (No call back needed)
  6. Complete a call back from Live Agent
  7. Complete a call review for an escalation
  8. Take a live escalation from Cecilia or Joanna
  9. Assist an agent in retaining a customer
  10. Save an OSPCA level 4/Champion Care Policy
  11. Walk over to an agents desk for support
  12. Save a multi pet customer
  13. Take an escalation regarding claim decision
  14. Save a policy in IL
  15. Complete a call back escalation from Jasmeet or Robert
  16. Live Escalation from Casey- Ann or Heather
  17. Send a HD ticket to reinstate for deceased pet
  18. Take an escalation from NJ
  19. Provide support for a billing issue
  20. Take an escalation related to coverage
  21. Create scripting for an identified trend
  22. Take an escalation regarding premium increase
  23. Canada 55% Live wk- US 18% Live wk
  24. Save 2 policies in one day
  25. Walk over to an agents desk for support