Save aClassicpolicyTake anescalationregardingpremiumincreaseSend a HDticket toreinstate fordeceasedpetSave apolicyin PALiveEscalationfrom Casey-Ann orHeatherComplete anescalationusing FCR(No call backneeded)Save amulti petcustomerProvidesupport fora billingissueComplete acall reviewfor anescalationCreatescripting foran identifiedtrendTake a liveescalationfrom Ceciliaor JoannaTake anescalationfrom NJCompleteanescalationusing FCRSave atrialpolicyWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageWalk over toan agentsdesk forsupportComplete acall backescalationfrom Jasmeetor RobertSave 2policies inone daySave anOSPCA level4/ChampionCare PolicyAssist anagent inretaining acustomerSave apolicyin ILTake anescalationregardingclaimdecisionCompletea call backfrom LiveAgentSave aClassicpolicyTake anescalationregardingpremiumincreaseSend a HDticket toreinstate fordeceasedpetSave apolicyin PALiveEscalationfrom Casey-Ann orHeatherComplete anescalationusing FCR(No call backneeded)Save amulti petcustomerProvidesupport fora billingissueComplete acall reviewfor anescalationCreatescripting foran identifiedtrendTake a liveescalationfrom Ceciliaor JoannaTake anescalationfrom NJCompleteanescalationusing FCRSave atrialpolicyWalk over toan agentsdesk forsupportCanada55% Livewk- US 18%Live wkTake anescalationrelated tocoverageWalk over toan agentsdesk forsupportComplete acall backescalationfrom Jasmeetor RobertSave 2policies inone daySave anOSPCA level4/ChampionCare PolicyAssist anagent inretaining acustomerSave apolicyin ILTake anescalationregardingclaimdecisionCompletea call backfrom LiveAgent

Customer Solutions Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save a Classic policy
  2. Take an escalation regarding premium increase
  3. Send a HD ticket to reinstate for deceased pet
  4. Save a policy in PA
  5. Live Escalation from Casey- Ann or Heather
  6. Complete an escalation using FCR (No call back needed)
  7. Save a multi pet customer
  8. Provide support for a billing issue
  9. Complete a call review for an escalation
  10. Create scripting for an identified trend
  11. Take a live escalation from Cecilia or Joanna
  12. Take an escalation from NJ
  13. Complete an escalation using FCR
  14. Save a trial policy
  15. Walk over to an agents desk for support
  16. Canada 55% Live wk- US 18% Live wk
  17. Take an escalation related to coverage
  18. Walk over to an agents desk for support
  19. Complete a call back escalation from Jasmeet or Robert
  20. Save 2 policies in one day
  21. Save an OSPCA level 4/Champion Care Policy
  22. Assist an agent in retaining a customer
  23. Save a policy in IL
  24. Take an escalation regarding claim decision
  25. Complete a call back from Live Agent