Make sure thecustomersphone numberis up to dateInformcustomerthey canmake apaymentInformcustomersthey can usedebit card pinto verifyInformcustomer theycan hearpending itemsInformcustomerthey canorder checksInformcustomerthey canreset theirsecret codeInformcustomerthey canreport DebitCard lostInformcustomerthey canretrievebalancesExplain anyof thenavigationalcommandsInformcustomerthey canchange theirPINMake sure thecustomersphone numberis up to dateInformcustomerthey canretrievebalancesInformcustomer theIVR is noisesensitiveExplainExpressBalanceoptionInformcustomerthey cantransferfundsInform thecustomer they donot need to enterin an accountnumber if callingfrom phonenumber on fileInformcustomer tonot give outtheir secretpin to anyoneExplain cansay "MainMenu" to getinfo on anotheraccountExplain touse asteriskin place of adecimal pointInformcustomerthey canrequest apayoffMake sure thecustomersphone numberis up to dateInformcustomerthey canlocatebranchInformcustomer theycan verify if acheck hasclearedProvideexamples ofwords:balance,payoff, transferMake sure thecustomersphone numberis up to dateInformcustomerthey canmake apaymentInformcustomersthey can usedebit card pinto verifyInformcustomer theycan hearpending itemsInformcustomerthey canorder checksInformcustomerthey canreset theirsecret codeInformcustomerthey canreport DebitCard lostInformcustomerthey canretrievebalancesExplain anyof thenavigationalcommandsInformcustomerthey canchange theirPINMake sure thecustomersphone numberis up to dateInformcustomerthey canretrievebalancesInformcustomer theIVR is noisesensitiveExplainExpressBalanceoptionInformcustomerthey cantransferfundsInform thecustomer they donot need to enterin an accountnumber if callingfrom phonenumber on fileInformcustomer tonot give outtheir secretpin to anyoneExplain cansay "MainMenu" to getinfo on anotheraccountExplain touse asteriskin place of adecimal pointInformcustomerthey canrequest apayoffMake sure thecustomersphone numberis up to dateInformcustomerthey canlocatebranchInformcustomer theycan verify if acheck hasclearedProvideexamples ofwords:balance,payoff, transfer

IVR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make sure the customers phone number is up to date
  2. Inform customer they can make a payment
  3. Inform customers they can use debit card pin to verify
  4. Inform customer they can hear pending items
  5. Inform customer they can order checks
  6. Inform customer they can reset their secret code
  7. Inform customer they can report Debit Card lost
  8. Inform customer they can retrieve balances
  9. Explain any of the navigational commands
  10. Inform customer they can change their PIN
  11. Make sure the customers phone number is up to date
  12. Inform customer they can retrieve balances
  13. Inform customer the IVR is noise sensitive
  14. Explain Express Balance option
  15. Inform customer they can transfer funds
  16. Inform the customer they do not need to enter in an account number if calling from phone number on file
  17. Inform customer to not give out their secret pin to anyone
  18. Explain can say "Main Menu" to get info on another account
  19. Explain to use asterisk in place of a decimal point
  20. Inform customer they can request a payoff
  21. Make sure the customers phone number is up to date
  22. Inform customer they can locate branch
  23. Inform customer they can verify if a check has cleared
  24. Provide examples of words: balance, payoff, transfer