(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain any of the navigational commands
Make sure the customers phone number is up to date
Inform customer they can retrieve balances
Inform customer they can locate branch
Explain can say "Main Menu" to get info on another account
Inform customer they can hear pending items
Inform the customer they do not need to enter in an account number if calling from phone number on file
Inform customer they can report Debit Card lost
Inform customers they can use debit card pin to verify
Inform customer they can request a payoff
Make sure the customers phone number is up to date
Make sure the customers phone number is up to date
Inform customer they can order checks
Inform customer they can change their PIN
Inform customer to not give out their secret pin to anyone
Explain Express Balance option
Inform customer they can verify if a check has cleared
Inform customer they can reset their secret code
Inform customer they can transfer funds
Inform customer the IVR is noise sensitive
Explain to use asterisk in place of a decimal point
Inform customer they can retrieve balances
Inform customer they can make a payment
Provide examples of words: balance, payoff, transfer
