Informcustomersthey can usedebit card pinto verifyInformcustomerthey canmake apaymentProvideexamples ofwords:balance,payoff, transferExplain cansay "MainMenu" to getinfo on anotheraccountInformcustomer theycan hearpending itemsInformcustomerthey canrequest apayoffInform thecustomer they donot need to enterin an accountnumber if callingfrom phonenumber on fileInformcustomerthey canretrievebalancesInformcustomerthey canorder checksInformcustomerthey canretrievebalancesInformcustomerthey cantransferfundsInformcustomer theIVR is noisesensitiveMake sure thecustomersphone numberis up to dateMake sure thecustomersphone numberis up to dateInformcustomerthey canreset theirsecret codeInformcustomerthey canlocatebranchExplain anyof thenavigationalcommandsExplainExpressBalanceoptionInformcustomer tonot give outtheir secretpin to anyoneExplain touse asteriskin place of adecimal pointInformcustomerthey canreport DebitCard lostInformcustomer theycan verify if acheck hasclearedMake sure thecustomersphone numberis up to dateInformcustomerthey canchange theirPINInformcustomersthey can usedebit card pinto verifyInformcustomerthey canmake apaymentProvideexamples ofwords:balance,payoff, transferExplain cansay "MainMenu" to getinfo on anotheraccountInformcustomer theycan hearpending itemsInformcustomerthey canrequest apayoffInform thecustomer they donot need to enterin an accountnumber if callingfrom phonenumber on fileInformcustomerthey canretrievebalancesInformcustomerthey canorder checksInformcustomerthey canretrievebalancesInformcustomerthey cantransferfundsInformcustomer theIVR is noisesensitiveMake sure thecustomersphone numberis up to dateMake sure thecustomersphone numberis up to dateInformcustomerthey canreset theirsecret codeInformcustomerthey canlocatebranchExplain anyof thenavigationalcommandsExplainExpressBalanceoptionInformcustomer tonot give outtheir secretpin to anyoneExplain touse asteriskin place of adecimal pointInformcustomerthey canreport DebitCard lostInformcustomer theycan verify if acheck hasclearedMake sure thecustomersphone numberis up to dateInformcustomerthey canchange theirPIN

IVR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inform customers they can use debit card pin to verify
  2. Inform customer they can make a payment
  3. Provide examples of words: balance, payoff, transfer
  4. Explain can say "Main Menu" to get info on another account
  5. Inform customer they can hear pending items
  6. Inform customer they can request a payoff
  7. Inform the customer they do not need to enter in an account number if calling from phone number on file
  8. Inform customer they can retrieve balances
  9. Inform customer they can order checks
  10. Inform customer they can retrieve balances
  11. Inform customer they can transfer funds
  12. Inform customer the IVR is noise sensitive
  13. Make sure the customers phone number is up to date
  14. Make sure the customers phone number is up to date
  15. Inform customer they can reset their secret code
  16. Inform customer they can locate branch
  17. Explain any of the navigational commands
  18. Explain Express Balance option
  19. Inform customer to not give out their secret pin to anyone
  20. Explain to use asterisk in place of a decimal point
  21. Inform customer they can report Debit Card lost
  22. Inform customer they can verify if a check has cleared
  23. Make sure the customers phone number is up to date
  24. Inform customer they can change their PIN