(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Monday NR 40 seconds or less
Mention OLB Alerts to a customer
Wednesday AHT 4:40 less
Talk to a customer with the same Initials as you
Deescalate and escalated caller without transfer
Tuesday NR 35 seconds or less
Make a Warm Transfer for CC Sale
Use a new way to thank a customer for their business
Help a customer from Wausau or Stevens Point
Thursday CPH 12 or Higher
Monday CPH of 11 or higher
First call on Friday ends with asking a customer if there's anything else you can help with and thanking for bsns
Wednesday CPH 11.5 or higher
Use a customer customer's name more than 3 times in a call
Wednesday CPH higher than weekly Avg
High Five Your neighbor if you hear them thank a customer for business
Thursday NR less than your monthly AVG
Free!
Advise a customer of ODP options
Get a compliment from a member of mgmt. for JDP
Decline a fee refund for a customer
NR Avg through Thursday 45 seconds or less
Clean your desk once this week
Place an international travel alert and wish our customer a safe trip
