NR AvgthroughThursday 45seconds orlessThursdayNR less thanyour monthlyAVGWednesdayAHT 4:40lessWednesdayCPH 11.5or higherIssue acustomer aGreen BayPackersDebit CardWednesdayCPH higherthan weeklyAvgFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsHelp acustomer fromWausau orStevens PointFree!Make aWarmTransfer forCC SaleDecline afee refundfor acustomerHigh Five Yourneighbor if youhear themthank acustomer forbusinessTuesdayNR 35secondsor lessMentionOLBAlerts to acustomerThursdayCPH 12 orHigherUse a customercustomer'sname morethan 3 times ina callAdvise acustomerof ODPoptionsPlace aninternationaltravel alert andwish ourcustomer a safetripUse a newway to thanka customerfor theirbusinessMondayCPH of 11or higherCleanyour deskonce thisweekTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPDeescalateand escalatedcaller withouttransferMondayNR 40secondsor lessNR AvgthroughThursday 45seconds orlessThursdayNR less thanyour monthlyAVGWednesdayAHT 4:40lessWednesdayCPH 11.5or higherIssue acustomer aGreen BayPackersDebit CardWednesdayCPH higherthan weeklyAvgFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsHelp acustomer fromWausau orStevens PointFree!Make aWarmTransfer forCC SaleDecline afee refundfor acustomerHigh Five Yourneighbor if youhear themthank acustomer forbusinessTuesdayNR 35secondsor lessMentionOLBAlerts to acustomerThursdayCPH 12 orHigherUse a customercustomer'sname morethan 3 times ina callAdvise acustomerof ODPoptionsPlace aninternationaltravel alert andwish ourcustomer a safetripUse a newway to thanka customerfor theirbusinessMondayCPH of 11or higherCleanyour deskonce thisweekTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPDeescalateand escalatedcaller withouttransferMondayNR 40secondsor less

Customer Care Spring Fling Bingggggo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NR Avg through Thursday 45 seconds or less
  2. Thursday NR less than your monthly AVG
  3. Wednesday AHT 4:40 less
  4. Wednesday CPH 11.5 or higher
  5. Issue a customer a Green Bay Packers Debit Card
  6. Wednesday CPH higher than weekly Avg
  7. First call on Friday ends with asking a customer if there's anything else you can help with and thanking for bsns
  8. Help a customer from Wausau or Stevens Point
  9. Free!
  10. Make a Warm Transfer for CC Sale
  11. Decline a fee refund for a customer
  12. High Five Your neighbor if you hear them thank a customer for business
  13. Tuesday NR 35 seconds or less
  14. Mention OLB Alerts to a customer
  15. Thursday CPH 12 or Higher
  16. Use a customer customer's name more than 3 times in a call
  17. Advise a customer of ODP options
  18. Place an international travel alert and wish our customer a safe trip
  19. Use a new way to thank a customer for their business
  20. Monday CPH of 11 or higher
  21. Clean your desk once this week
  22. Talk to a customer with the same Initials as you
  23. Get a compliment from a member of mgmt. for JDP
  24. Deescalate and escalated caller without transfer
  25. Monday NR 40 seconds or less