ThursdayNR less thanyour monthlyAVGMondayCPH of 11or higherCleanyour deskonce thisweekHelp acustomer fromWausau orStevens PointUse a newway to thanka customerfor theirbusinessHigh Five Yourneighbor if youhear themthank acustomer forbusinessWednesdayAHT 4:40lessTuesdayNR 35secondsor lessMentionOLBAlerts to acustomerWednesdayCPH higherthan weeklyAvgUse a customercustomer'sname morethan 3 times ina callFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsNR AvgthroughThursday 45seconds orlessDecline afee refundfor acustomerThursdayCPH 12 orHigherIssue acustomer aGreen BayPackersDebit CardWednesdayCPH 11.5or higherMondayNR 40secondsor lessDeescalateand escalatedcaller withouttransferMake aWarmTransfer forCC SaleTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPPlace aninternationaltravel alert andwish ourcustomer a safetripFree!Advise acustomerof ODPoptionsThursdayNR less thanyour monthlyAVGMondayCPH of 11or higherCleanyour deskonce thisweekHelp acustomer fromWausau orStevens PointUse a newway to thanka customerfor theirbusinessHigh Five Yourneighbor if youhear themthank acustomer forbusinessWednesdayAHT 4:40lessTuesdayNR 35secondsor lessMentionOLBAlerts to acustomerWednesdayCPH higherthan weeklyAvgUse a customercustomer'sname morethan 3 times ina callFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsNR AvgthroughThursday 45seconds orlessDecline afee refundfor acustomerThursdayCPH 12 orHigherIssue acustomer aGreen BayPackersDebit CardWednesdayCPH 11.5or higherMondayNR 40secondsor lessDeescalateand escalatedcaller withouttransferMake aWarmTransfer forCC SaleTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPPlace aninternationaltravel alert andwish ourcustomer a safetripFree!Advise acustomerof ODPoptions

Customer Care Spring Fling Bingggggo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thursday NR less than your monthly AVG
  2. Monday CPH of 11 or higher
  3. Clean your desk once this week
  4. Help a customer from Wausau or Stevens Point
  5. Use a new way to thank a customer for their business
  6. High Five Your neighbor if you hear them thank a customer for business
  7. Wednesday AHT 4:40 less
  8. Tuesday NR 35 seconds or less
  9. Mention OLB Alerts to a customer
  10. Wednesday CPH higher than weekly Avg
  11. Use a customer customer's name more than 3 times in a call
  12. First call on Friday ends with asking a customer if there's anything else you can help with and thanking for bsns
  13. NR Avg through Thursday 45 seconds or less
  14. Decline a fee refund for a customer
  15. Thursday CPH 12 or Higher
  16. Issue a customer a Green Bay Packers Debit Card
  17. Wednesday CPH 11.5 or higher
  18. Monday NR 40 seconds or less
  19. Deescalate and escalated caller without transfer
  20. Make a Warm Transfer for CC Sale
  21. Talk to a customer with the same Initials as you
  22. Get a compliment from a member of mgmt. for JDP
  23. Place an international travel alert and wish our customer a safe trip
  24. Free!
  25. Advise a customer of ODP options