MondayNR 40secondsor lessNR AvgthroughThursday 45seconds orlessDeescalateand escalatedcaller withouttransferHigh Five Yourneighbor if youhear themthank acustomer forbusinessWednesdayCPH 11.5or higherMentionOLBAlerts to acustomerTuesdayNR 35secondsor lessIssue acustomer aGreen BayPackersDebit CardUse a newway to thanka customerfor theirbusinessPlace aninternationaltravel alert andwish ourcustomer a safetripHelp acustomer fromWausau orStevens PointFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsThursdayCPH 12 orHigherAdvise acustomerof ODPoptionsMondayCPH of 11or higherWednesdayCPH higherthan weeklyAvgDecline afee refundfor acustomerMake aWarmTransfer forCC SaleCleanyour deskonce thisweekWednesdayAHT 4:40lessUse a customercustomer'sname morethan 3 times ina callThursdayNR less thanyour monthlyAVGTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPFree!MondayNR 40secondsor lessNR AvgthroughThursday 45seconds orlessDeescalateand escalatedcaller withouttransferHigh Five Yourneighbor if youhear themthank acustomer forbusinessWednesdayCPH 11.5or higherMentionOLBAlerts to acustomerTuesdayNR 35secondsor lessIssue acustomer aGreen BayPackersDebit CardUse a newway to thanka customerfor theirbusinessPlace aninternationaltravel alert andwish ourcustomer a safetripHelp acustomer fromWausau orStevens PointFirst call on Fridayends with asking acustomer if there'sanything else youcan help with andthanking for bsnsThursdayCPH 12 orHigherAdvise acustomerof ODPoptionsMondayCPH of 11or higherWednesdayCPH higherthan weeklyAvgDecline afee refundfor acustomerMake aWarmTransfer forCC SaleCleanyour deskonce thisweekWednesdayAHT 4:40lessUse a customercustomer'sname morethan 3 times ina callThursdayNR less thanyour monthlyAVGTalk to acustomer withthe sameInitials as youGet acomplimentfrom amember ofmgmt. for JDPFree!

Customer Care Spring Fling Bingggggo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Monday NR 40 seconds or less
  2. NR Avg through Thursday 45 seconds or less
  3. Deescalate and escalated caller without transfer
  4. High Five Your neighbor if you hear them thank a customer for business
  5. Wednesday CPH 11.5 or higher
  6. Mention OLB Alerts to a customer
  7. Tuesday NR 35 seconds or less
  8. Issue a customer a Green Bay Packers Debit Card
  9. Use a new way to thank a customer for their business
  10. Place an international travel alert and wish our customer a safe trip
  11. Help a customer from Wausau or Stevens Point
  12. First call on Friday ends with asking a customer if there's anything else you can help with and thanking for bsns
  13. Thursday CPH 12 or Higher
  14. Advise a customer of ODP options
  15. Monday CPH of 11 or higher
  16. Wednesday CPH higher than weekly Avg
  17. Decline a fee refund for a customer
  18. Make a Warm Transfer for CC Sale
  19. Clean your desk once this week
  20. Wednesday AHT 4:40 less
  21. Use a customer customer's name more than 3 times in a call
  22. Thursday NR less than your monthly AVG
  23. Talk to a customer with the same Initials as you
  24. Get a compliment from a member of mgmt. for JDP
  25. Free!