TakeOwnership/ResolveIssueProvideClaimsTATIncludeAttachmentsin SiebelKudossent toTLFaxMedicalRequestGrp w/TGKept callw/oTransferCMProvidedFirst CallResolutionAcknowledgeCX Concernsw/EmpathyOfferedGAHandledUrgentmatterDemonstrateEmpathySend CMPFM NewClaimKeptEscalatedcallWalkthruGAApologizeCXFrustrationCalmedUpsetCustomerPromoteSelf-serviceGAProvideIProcessTATBe Pro-activeProvideCallRef/Act#AcceptDOD/TypeoverPhoneAskpermission toAssist (w/oxfer CM)Match CXToneAppropriatelyBeAccurate/CheckIMSEducate/NavigationGAApologizeforMistakeBeCompleteProvideNewClaim TATFollowthruPromisedActionOfferFaxAPSProvideMedReviewTATUsedBestPracticeUpdateAddresschangeDemonstrateWillingnessto AssistAssistRegisteringGA"Thankyou forcallingGuardian"End "ItsmyPleasure"OfferEmailAPSCompleteProperNotingUpdateRTW/SendCMCover allCXQuestionsAdjustLOV's /Call TypeAsk "Howmay Iassist youtoday"ReceivedGEMAwardState "Idbe happyto assistyou"Assist IVRCallbackCallTakeOwnership/ResolveIssueProvideClaimsTATIncludeAttachmentsin SiebelKudossent toTLFaxMedicalRequestGrp w/TGKept callw/oTransferCMProvidedFirst CallResolutionAcknowledgeCX Concernsw/EmpathyOfferedGAHandledUrgentmatterDemonstrateEmpathySend CMPFM NewClaimKeptEscalatedcallWalkthruGAApologizeCXFrustrationCalmedUpsetCustomerPromoteSelf-serviceGAProvideIProcessTATBe Pro-activeProvideCallRef/Act#AcceptDOD/TypeoverPhoneAskpermission toAssist (w/oxfer CM)Match CXToneAppropriatelyBeAccurate/CheckIMSEducate/NavigationGAApologizeforMistakeBeCompleteProvideNewClaim TATFollowthruPromisedActionOfferFaxAPSProvideMedReviewTATUsedBestPracticeUpdateAddresschangeDemonstrateWillingnessto AssistAssistRegisteringGA"Thankyou forcallingGuardian"End "ItsmyPleasure"OfferEmailAPSCompleteProperNotingUpdateRTW/SendCMCover allCXQuestionsAdjustLOV's /Call TypeAsk "Howmay Iassist youtoday"ReceivedGEMAwardState "Idbe happyto assistyou"Assist IVRCallbackCall

DI Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take Ownership/Resolve Issue
  2. Provide Claims TAT
  3. Include Attachments in Siebel
  4. Kudos sent to TL
  5. Fax Medical Request Grp w/TG
  6. Kept call w/o Transfer CM
  7. Provided First Call Resolution
  8. Acknowledge CX Concerns w/Empathy
  9. Offered GA
  10. Handled Urgent matter
  11. Demonstrate Empathy
  12. Send CM PFM New Claim
  13. Kept Escalated call
  14. Walk thru GA
  15. Apologize CX Frustration
  16. Calmed Upset Customer
  17. Promote Self-service GA
  18. Provide IProcess TAT
  19. Be Pro-active
  20. Provide Call Ref/Act#
  21. Accept DOD/Type over Phone
  22. Ask permission to Assist (w/o xfer CM)
  23. Match CX Tone Appropriately
  24. Be Accurate/Check IMS
  25. Educate/Navigation GA
  26. Apologize for Mistake
  27. Be Complete
  28. Provide New Claim TAT
  29. Follow thru Promised Action
  30. Offer Fax APS
  31. Provide Med Review TAT
  32. Used Best Practice
  33. Update Address change
  34. Demonstrate Willingness to Assist
  35. Assist Registering GA
  36. "Thank you for calling Guardian"
  37. End "Its my Pleasure"
  38. Offer Email APS
  39. Complete Proper Noting
  40. Update RTW/Send CM
  41. Cover all CX Questions
  42. Adjust LOV's / Call Type
  43. Ask "How may I assist you today"
  44. Received GEM Award
  45. State "Id be happy to assist you"
  46. Assist IVR Callback Call