This bingo card has a free space and 46 words: Used Best Practice, Received GEM Award, Take Ownership/Resolve Issue, Update RTW/Send CM, Fax Medical Request Grp w/TG, "Thank you for calling Guardian", Kudos sent to TL, Provided First Call Resolution, Offer Email APS, Calmed Upset Customer, Provide Claims TAT, Offer Fax APS, Adjust LOV's / Call Type, Kept Escalated call, Handled Urgent matter, Provide Call Ref/Act#, Offered GA, Provide Med Review TAT, Assist IVR Callback Call, Apologize CX Frustration, Provide IProcess TAT, Provide New Claim TAT, Send CM PFM New Claim, Ask "How may I assist you today", Assist Registering GA, Apologize for Mistake, Demonstrate Empathy, Educate/Navigation GA, Ask permission to Assist (w/o xfer CM), State "Id be happy to assist you", Walk thru GA, Accept DOD/Type over Phone, Update Address change, End "Its my Pleasure", Be Pro-active, Be Complete, Cover all CX Questions, Kept call w/o Transfer CM, Demonstrate Willingness to Assist, Acknowledge CX Concerns w/Empathy, Match CX Tone Appropriately, Complete Proper Noting, Include Attachments in Siebel, Promote Self-service GA, Be Accurate/Check IMS and Follow thru Promised Action.
DI Customer Experience | DI SURVEY BINGO | SURVEY TIME BINGO | DI SURVEY BINGO | Aflac's Finest
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