Use acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGDon't getcaughtviolating Cleardesk policythrough FridayClean yourdesk onceduring theweekCleanyour deskonce thisweekMondayNR 44Secondsor lessTuesdayCPH 11.5or higherHelp a customerfrom with adecline make thetransaction andapologize for thetroubleFee refundpercentthroughThursday1.25% or lessThursdayCPH higherthan yourmonthly AVGPlace atravel alertto FL, SC,GA, or TNMondayCPH 11 orgreaterSpeak to acustomerwith yourmother'snameWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGUse all 4 JDPower Pointson your firstcall of theweek.Get noticedby a memberof Mgmtusing JDPowerFree!Opt acustomeroutInform acustomerof ODPoptionsMake auniqueconnectionwith acustomer.Have a CPHhigher thanyour AVG 3xin the weekThank acustomer fortheir businessafter helping anescalatedcustomerDecline afee refundfor acustomerThursdayNR 59Secondsor lessUse acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGDon't getcaughtviolating Cleardesk policythrough FridayClean yourdesk onceduring theweekCleanyour deskonce thisweekMondayNR 44Secondsor lessTuesdayCPH 11.5or higherHelp a customerfrom with adecline make thetransaction andapologize for thetroubleFee refundpercentthroughThursday1.25% or lessThursdayCPH higherthan yourmonthly AVGPlace atravel alertto FL, SC,GA, or TNMondayCPH 11 orgreaterSpeak to acustomerwith yourmother'snameWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGUse all 4 JDPower Pointson your firstcall of theweek.Get noticedby a memberof Mgmtusing JDPowerFree!Opt acustomeroutInform acustomerof ODPoptionsMake auniqueconnectionwith acustomer.Have a CPHhigher thanyour AVG 3xin the weekThank acustomer fortheir businessafter helping anescalatedcustomerDecline afee refundfor acustomerThursdayNR 59Secondsor less

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a customer's name 3 or more in one call
  2. Tuesday NR lower than your monthly AVG
  3. Don't get caught violating Clear desk policy through Friday
  4. Clean your desk once during the week
  5. Clean your desk once this week
  6. Monday NR 44 Seconds or less
  7. Tuesday CPH 11.5 or higher
  8. Help a customer from with a decline make the transaction and apologize for the trouble
  9. Fee refund percent through Thursday 1.25% or less
  10. Thursday CPH higher than your monthly AVG
  11. Place a travel alert to FL, SC, GA, or TN
  12. Monday CPH 11 or greater
  13. Speak to a customer with your mother's name
  14. Wednesday CPH Higher than your monthly AVG
  15. Wednesday NR Lower than Monthly AVG
  16. Use all 4 JD Power Points on your first call of the week.
  17. Get noticed by a member of Mgmt using JD Power
  18. Free!
  19. Opt a customer out
  20. Inform a customer of ODP options
  21. Make a unique connection with a customer.
  22. Have a CPH higher than your AVG 3x in the week
  23. Thank a customer for their business after helping an escalated customer
  24. Decline a fee refund for a customer
  25. Thursday NR 59 Seconds or less