WednesdayCPH Higherthan yourmonthly AVGClean yourdesk onceduring theweekWednesdayNR Lowerthan MonthlyAVGMake auniqueconnectionwith acustomer.Free!Thank acustomer fortheir businessafter helping anescalatedcustomerTuesdayCPH 11.5or higherGet noticedby a memberof Mgmtusing JDPowerSpeak to acustomerwith yourmother'snameMondayNR 44Secondsor lessCleanyour deskonce thisweekHelp a customerfrom with adecline make thetransaction andapologize for thetroubleUse all 4 JDPower Pointson your firstcall of theweek.MondayCPH 11 orgreaterOpt acustomeroutThursdayCPH higherthan yourmonthly AVGFee refundpercentthroughThursday1.25% or lessPlace atravel alertto FL, SC,GA, or TNDecline afee refundfor acustomerInform acustomerof ODPoptionsThursdayNR 59Secondsor lessUse acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGDon't getcaughtviolating Cleardesk policythrough FridayHave a CPHhigher thanyour AVG 3xin the weekWednesdayCPH Higherthan yourmonthly AVGClean yourdesk onceduring theweekWednesdayNR Lowerthan MonthlyAVGMake auniqueconnectionwith acustomer.Free!Thank acustomer fortheir businessafter helping anescalatedcustomerTuesdayCPH 11.5or higherGet noticedby a memberof Mgmtusing JDPowerSpeak to acustomerwith yourmother'snameMondayNR 44Secondsor lessCleanyour deskonce thisweekHelp a customerfrom with adecline make thetransaction andapologize for thetroubleUse all 4 JDPower Pointson your firstcall of theweek.MondayCPH 11 orgreaterOpt acustomeroutThursdayCPH higherthan yourmonthly AVGFee refundpercentthroughThursday1.25% or lessPlace atravel alertto FL, SC,GA, or TNDecline afee refundfor acustomerInform acustomerof ODPoptionsThursdayNR 59Secondsor lessUse acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGDon't getcaughtviolating Cleardesk policythrough FridayHave a CPHhigher thanyour AVG 3xin the week

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wednesday CPH Higher than your monthly AVG
  2. Clean your desk once during the week
  3. Wednesday NR Lower than Monthly AVG
  4. Make a unique connection with a customer.
  5. Free!
  6. Thank a customer for their business after helping an escalated customer
  7. Tuesday CPH 11.5 or higher
  8. Get noticed by a member of Mgmt using JD Power
  9. Speak to a customer with your mother's name
  10. Monday NR 44 Seconds or less
  11. Clean your desk once this week
  12. Help a customer from with a decline make the transaction and apologize for the trouble
  13. Use all 4 JD Power Points on your first call of the week.
  14. Monday CPH 11 or greater
  15. Opt a customer out
  16. Thursday CPH higher than your monthly AVG
  17. Fee refund percent through Thursday 1.25% or less
  18. Place a travel alert to FL, SC, GA, or TN
  19. Decline a fee refund for a customer
  20. Inform a customer of ODP options
  21. Thursday NR 59 Seconds or less
  22. Use a customer's name 3 or more in one call
  23. Tuesday NR lower than your monthly AVG
  24. Don't get caught violating Clear desk policy through Friday
  25. Have a CPH higher than your AVG 3x in the week