Use all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekDecline afee refundfor acustomerThank acustomer fortheir businessafter helping anescalatedcustomerTuesdayCPH 11.5or higherSpeak to acustomerwith yourmother'snameThursdayNR 59Secondsor lessInform acustomerof ODPoptionsFree!Don't getcaughtviolating Cleardesk policythrough FridayHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.Fee refundpercentthroughThursday1.25% or lessUse acustomer'sname 3 ormore in onecallCleanyour deskonce thisweekOpt acustomeroutGet noticedby a memberof Mgmtusing JDPowerPlace atravel alertto FL, SC,GA, or TNTuesday NRlower thanyour monthlyAVGWednesdayCPH Higherthan yourmonthly AVGMondayNR 44Secondsor lessThursdayCPH higherthan yourmonthly AVGMondayCPH 11 orgreaterWednesdayNR Lowerthan MonthlyAVGClean yourdesk onceduring theweekUse all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekDecline afee refundfor acustomerThank acustomer fortheir businessafter helping anescalatedcustomerTuesdayCPH 11.5or higherSpeak to acustomerwith yourmother'snameThursdayNR 59Secondsor lessInform acustomerof ODPoptionsFree!Don't getcaughtviolating Cleardesk policythrough FridayHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.Fee refundpercentthroughThursday1.25% or lessUse acustomer'sname 3 ormore in onecallCleanyour deskonce thisweekOpt acustomeroutGet noticedby a memberof Mgmtusing JDPowerPlace atravel alertto FL, SC,GA, or TNTuesday NRlower thanyour monthlyAVGWednesdayCPH Higherthan yourmonthly AVGMondayNR 44Secondsor lessThursdayCPH higherthan yourmonthly AVGMondayCPH 11 orgreaterWednesdayNR Lowerthan MonthlyAVGClean yourdesk onceduring theweek

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use all 4 JD Power Points on your first call of the week.
  2. Have a CPH higher than your AVG 3x in the week
  3. Decline a fee refund for a customer
  4. Thank a customer for their business after helping an escalated customer
  5. Tuesday CPH 11.5 or higher
  6. Speak to a customer with your mother's name
  7. Thursday NR 59 Seconds or less
  8. Inform a customer of ODP options
  9. Free!
  10. Don't get caught violating Clear desk policy through Friday
  11. Help a customer from with a decline make the transaction and apologize for the trouble
  12. Make a unique connection with a customer.
  13. Fee refund percent through Thursday 1.25% or less
  14. Use a customer's name 3 or more in one call
  15. Clean your desk once this week
  16. Opt a customer out
  17. Get noticed by a member of Mgmt using JD Power
  18. Place a travel alert to FL, SC, GA, or TN
  19. Tuesday NR lower than your monthly AVG
  20. Wednesday CPH Higher than your monthly AVG
  21. Monday NR 44 Seconds or less
  22. Thursday CPH higher than your monthly AVG
  23. Monday CPH 11 or greater
  24. Wednesday NR Lower than Monthly AVG
  25. Clean your desk once during the week