Clean yourdesk onceduring theweekMondayNR 44Secondsor lessFee refundpercentthroughThursday1.25% or lessCleanyour deskonce thisweekUse all 4 JDPower Pointson your firstcall of theweek.Decline afee refundfor acustomerMondayCPH 11 orgreaterThank acustomer fortheir businessafter helping anescalatedcustomerGet noticedby a memberof Mgmtusing JDPowerTuesdayCPH 11.5or higherThursdayNR 59Secondsor lessPlace atravel alertto FL, SC,GA, or TNInform acustomerof ODPoptionsDon't getcaughtviolating Cleardesk policythrough FridayTuesday NRlower thanyour monthlyAVGMake auniqueconnectionwith acustomer.Help a customerfrom with adecline make thetransaction andapologize for thetroubleHave a CPHhigher thanyour AVG 3xin the weekWednesdayCPH Higherthan yourmonthly AVGUse acustomer'sname 3 ormore in onecallWednesdayNR Lowerthan MonthlyAVGFree!ThursdayCPH higherthan yourmonthly AVGOpt acustomeroutSpeak to acustomerwith yourmother'snameClean yourdesk onceduring theweekMondayNR 44Secondsor lessFee refundpercentthroughThursday1.25% or lessCleanyour deskonce thisweekUse all 4 JDPower Pointson your firstcall of theweek.Decline afee refundfor acustomerMondayCPH 11 orgreaterThank acustomer fortheir businessafter helping anescalatedcustomerGet noticedby a memberof Mgmtusing JDPowerTuesdayCPH 11.5or higherThursdayNR 59Secondsor lessPlace atravel alertto FL, SC,GA, or TNInform acustomerof ODPoptionsDon't getcaughtviolating Cleardesk policythrough FridayTuesday NRlower thanyour monthlyAVGMake auniqueconnectionwith acustomer.Help a customerfrom with adecline make thetransaction andapologize for thetroubleHave a CPHhigher thanyour AVG 3xin the weekWednesdayCPH Higherthan yourmonthly AVGUse acustomer'sname 3 ormore in onecallWednesdayNR Lowerthan MonthlyAVGFree!ThursdayCPH higherthan yourmonthly AVGOpt acustomeroutSpeak to acustomerwith yourmother'sname

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clean your desk once during the week
  2. Monday NR 44 Seconds or less
  3. Fee refund percent through Thursday 1.25% or less
  4. Clean your desk once this week
  5. Use all 4 JD Power Points on your first call of the week.
  6. Decline a fee refund for a customer
  7. Monday CPH 11 or greater
  8. Thank a customer for their business after helping an escalated customer
  9. Get noticed by a member of Mgmt using JD Power
  10. Tuesday CPH 11.5 or higher
  11. Thursday NR 59 Seconds or less
  12. Place a travel alert to FL, SC, GA, or TN
  13. Inform a customer of ODP options
  14. Don't get caught violating Clear desk policy through Friday
  15. Tuesday NR lower than your monthly AVG
  16. Make a unique connection with a customer.
  17. Help a customer from with a decline make the transaction and apologize for the trouble
  18. Have a CPH higher than your AVG 3x in the week
  19. Wednesday CPH Higher than your monthly AVG
  20. Use a customer's name 3 or more in one call
  21. Wednesday NR Lower than Monthly AVG
  22. Free!
  23. Thursday CPH higher than your monthly AVG
  24. Opt a customer out
  25. Speak to a customer with your mother's name