(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help a customer from with a decline make the transaction and apologize for the trouble
Decline a fee refund for a customer
Fee refund percent through Thursday 1.25% or less
Thursday NR 59 Seconds or less
Wednesday CPH Higher than your monthly AVG
Clean your desk once during the week
Inform a customer of ODP options
Use all 4 JD Power Points on your first call of the week.
Wednesday NR Lower than Monthly AVG
Tuesday CPH 11.5 or higher
Speak to a customer with your mother's name
Tuesday NR lower than your monthly AVG
Place a travel alert to FL, SC, GA, or TN
Use a customer's name 3 or more in one call
Get noticed by a member of Mgmt using JD Power
Make a unique connection with a customer.
Free!
Opt a customer out
Monday CPH 11 or greater
Thursday CPH higher than your monthly AVG
Don't get caught violating Clear desk policy through Friday
Monday NR 44 Seconds or less
Thank a customer for their business after helping an escalated customer
