Cleanyour deskonce thisweekFee refundpercentthroughThursday1.25% or lessThursdayNR 59Secondsor lessThank acustomer fortheir businessafter helping anescalatedcustomerDon't getcaughtviolating Cleardesk policythrough FridayTuesday NRlower thanyour monthlyAVGClean yourdesk onceduring theweekHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMondayCPH 11 orgreaterMake auniqueconnectionwith acustomer.Use all 4 JDPower Pointson your firstcall of theweek.TuesdayCPH 11.5or higherThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGSpeak to acustomerwith yourmother'snameFree!Inform acustomerof ODPoptionsGet noticedby a memberof Mgmtusing JDPowerUse acustomer'sname 3 ormore in onecallPlace atravel alertto FL, SC,GA, or TNHave a CPHhigher thanyour AVG 3xin the weekOpt acustomeroutMondayNR 44Secondsor lessWednesdayCPH Higherthan yourmonthly AVGDecline afee refundfor acustomerCleanyour deskonce thisweekFee refundpercentthroughThursday1.25% or lessThursdayNR 59Secondsor lessThank acustomer fortheir businessafter helping anescalatedcustomerDon't getcaughtviolating Cleardesk policythrough FridayTuesday NRlower thanyour monthlyAVGClean yourdesk onceduring theweekHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMondayCPH 11 orgreaterMake auniqueconnectionwith acustomer.Use all 4 JDPower Pointson your firstcall of theweek.TuesdayCPH 11.5or higherThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGSpeak to acustomerwith yourmother'snameFree!Inform acustomerof ODPoptionsGet noticedby a memberof Mgmtusing JDPowerUse acustomer'sname 3 ormore in onecallPlace atravel alertto FL, SC,GA, or TNHave a CPHhigher thanyour AVG 3xin the weekOpt acustomeroutMondayNR 44Secondsor lessWednesdayCPH Higherthan yourmonthly AVGDecline afee refundfor acustomer

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clean your desk once this week
  2. Fee refund percent through Thursday 1.25% or less
  3. Thursday NR 59 Seconds or less
  4. Thank a customer for their business after helping an escalated customer
  5. Don't get caught violating Clear desk policy through Friday
  6. Tuesday NR lower than your monthly AVG
  7. Clean your desk once during the week
  8. Help a customer from with a decline make the transaction and apologize for the trouble
  9. Monday CPH 11 or greater
  10. Make a unique connection with a customer.
  11. Use all 4 JD Power Points on your first call of the week.
  12. Tuesday CPH 11.5 or higher
  13. Thursday CPH higher than your monthly AVG
  14. Wednesday NR Lower than Monthly AVG
  15. Speak to a customer with your mother's name
  16. Free!
  17. Inform a customer of ODP options
  18. Get noticed by a member of Mgmt using JD Power
  19. Use a customer's name 3 or more in one call
  20. Place a travel alert to FL, SC, GA, or TN
  21. Have a CPH higher than your AVG 3x in the week
  22. Opt a customer out
  23. Monday NR 44 Seconds or less
  24. Wednesday CPH Higher than your monthly AVG
  25. Decline a fee refund for a customer