Fee refundpercentthroughThursday1.25% or lessMake auniqueconnectionwith acustomer.Place atravel alertto FL, SC,GA, or TNThursdayNR 59Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.WednesdayNR Lowerthan MonthlyAVGFree!MondayCPH 11 orgreaterHave a CPHhigher thanyour AVG 3xin the weekThank acustomer fortheir businessafter helping anescalatedcustomerTuesday NRlower thanyour monthlyAVGOpt acustomeroutUse acustomer'sname 3 ormore in onecallGet noticedby a memberof Mgmtusing JDPowerClean yourdesk onceduring theweekInform acustomerof ODPoptionsCleanyour deskonce thisweekMondayNR 44Secondsor lessSpeak to acustomerwith yourmother'snameDon't getcaughtviolating Cleardesk policythrough FridayWednesdayCPH Higherthan yourmonthly AVGTuesdayCPH 11.5or higherThursdayCPH higherthan yourmonthly AVGHelp a customerfrom with adecline make thetransaction andapologize for thetroubleDecline afee refundfor acustomerFee refundpercentthroughThursday1.25% or lessMake auniqueconnectionwith acustomer.Place atravel alertto FL, SC,GA, or TNThursdayNR 59Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.WednesdayNR Lowerthan MonthlyAVGFree!MondayCPH 11 orgreaterHave a CPHhigher thanyour AVG 3xin the weekThank acustomer fortheir businessafter helping anescalatedcustomerTuesday NRlower thanyour monthlyAVGOpt acustomeroutUse acustomer'sname 3 ormore in onecallGet noticedby a memberof Mgmtusing JDPowerClean yourdesk onceduring theweekInform acustomerof ODPoptionsCleanyour deskonce thisweekMondayNR 44Secondsor lessSpeak to acustomerwith yourmother'snameDon't getcaughtviolating Cleardesk policythrough FridayWednesdayCPH Higherthan yourmonthly AVGTuesdayCPH 11.5or higherThursdayCPH higherthan yourmonthly AVGHelp a customerfrom with adecline make thetransaction andapologize for thetroubleDecline afee refundfor acustomer

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fee refund percent through Thursday 1.25% or less
  2. Make a unique connection with a customer.
  3. Place a travel alert to FL, SC, GA, or TN
  4. Thursday NR 59 Seconds or less
  5. Use all 4 JD Power Points on your first call of the week.
  6. Wednesday NR Lower than Monthly AVG
  7. Free!
  8. Monday CPH 11 or greater
  9. Have a CPH higher than your AVG 3x in the week
  10. Thank a customer for their business after helping an escalated customer
  11. Tuesday NR lower than your monthly AVG
  12. Opt a customer out
  13. Use a customer's name 3 or more in one call
  14. Get noticed by a member of Mgmt using JD Power
  15. Clean your desk once during the week
  16. Inform a customer of ODP options
  17. Clean your desk once this week
  18. Monday NR 44 Seconds or less
  19. Speak to a customer with your mother's name
  20. Don't get caught violating Clear desk policy through Friday
  21. Wednesday CPH Higher than your monthly AVG
  22. Tuesday CPH 11.5 or higher
  23. Thursday CPH higher than your monthly AVG
  24. Help a customer from with a decline make the transaction and apologize for the trouble
  25. Decline a fee refund for a customer