Clean yourdesk onceduring theweekThursdayNR 59Secondsor lessInform acustomerof ODPoptionsUse acustomer'sname 3 ormore in onecallTuesdayCPH 11.5or higherMondayCPH 11 orgreaterMondayNR 44Secondsor lessTuesday NRlower thanyour monthlyAVGUse all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekDon't getcaughtviolating Cleardesk policythrough FridaySpeak to acustomerwith yourmother'snamePlace atravel alertto FL, SC,GA, or TNFee refundpercentthroughThursday1.25% or lessThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGDecline afee refundfor acustomerCleanyour deskonce thisweekThank acustomer fortheir businessafter helping anescalatedcustomerGet noticedby a memberof Mgmtusing JDPowerFree!Help a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.WednesdayCPH Higherthan yourmonthly AVGOpt acustomeroutClean yourdesk onceduring theweekThursdayNR 59Secondsor lessInform acustomerof ODPoptionsUse acustomer'sname 3 ormore in onecallTuesdayCPH 11.5or higherMondayCPH 11 orgreaterMondayNR 44Secondsor lessTuesday NRlower thanyour monthlyAVGUse all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekDon't getcaughtviolating Cleardesk policythrough FridaySpeak to acustomerwith yourmother'snamePlace atravel alertto FL, SC,GA, or TNFee refundpercentthroughThursday1.25% or lessThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGDecline afee refundfor acustomerCleanyour deskonce thisweekThank acustomer fortheir businessafter helping anescalatedcustomerGet noticedby a memberof Mgmtusing JDPowerFree!Help a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.WednesdayCPH Higherthan yourmonthly AVGOpt acustomerout

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clean your desk once during the week
  2. Thursday NR 59 Seconds or less
  3. Inform a customer of ODP options
  4. Use a customer's name 3 or more in one call
  5. Tuesday CPH 11.5 or higher
  6. Monday CPH 11 or greater
  7. Monday NR 44 Seconds or less
  8. Tuesday NR lower than your monthly AVG
  9. Use all 4 JD Power Points on your first call of the week.
  10. Have a CPH higher than your AVG 3x in the week
  11. Don't get caught violating Clear desk policy through Friday
  12. Speak to a customer with your mother's name
  13. Place a travel alert to FL, SC, GA, or TN
  14. Fee refund percent through Thursday 1.25% or less
  15. Thursday CPH higher than your monthly AVG
  16. Wednesday NR Lower than Monthly AVG
  17. Decline a fee refund for a customer
  18. Clean your desk once this week
  19. Thank a customer for their business after helping an escalated customer
  20. Get noticed by a member of Mgmt using JD Power
  21. Free!
  22. Help a customer from with a decline make the transaction and apologize for the trouble
  23. Make a unique connection with a customer.
  24. Wednesday CPH Higher than your monthly AVG
  25. Opt a customer out