ThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGOpt acustomeroutTuesdayCPH 11.5or higherWednesdayCPH Higherthan yourmonthly AVGFree!Clean yourdesk onceduring theweekMake auniqueconnectionwith acustomer.Cleanyour deskonce thisweekUse acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGSpeak to acustomerwith yourmother'snameHave a CPHhigher thanyour AVG 3xin the weekInform acustomerof ODPoptionsGet noticedby a memberof Mgmtusing JDPowerMondayNR 44Secondsor lessThursdayNR 59Secondsor lessDecline afee refundfor acustomerHelp a customerfrom with adecline make thetransaction andapologize for thetroublePlace atravel alertto FL, SC,GA, or TNDon't getcaughtviolating Cleardesk policythrough FridayThank acustomer fortheir businessafter helping anescalatedcustomerMondayCPH 11 orgreaterUse all 4 JDPower Pointson your firstcall of theweek.Fee refundpercentthroughThursday1.25% or lessThursdayCPH higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGOpt acustomeroutTuesdayCPH 11.5or higherWednesdayCPH Higherthan yourmonthly AVGFree!Clean yourdesk onceduring theweekMake auniqueconnectionwith acustomer.Cleanyour deskonce thisweekUse acustomer'sname 3 ormore in onecallTuesday NRlower thanyour monthlyAVGSpeak to acustomerwith yourmother'snameHave a CPHhigher thanyour AVG 3xin the weekInform acustomerof ODPoptionsGet noticedby a memberof Mgmtusing JDPowerMondayNR 44Secondsor lessThursdayNR 59Secondsor lessDecline afee refundfor acustomerHelp a customerfrom with adecline make thetransaction andapologize for thetroublePlace atravel alertto FL, SC,GA, or TNDon't getcaughtviolating Cleardesk policythrough FridayThank acustomer fortheir businessafter helping anescalatedcustomerMondayCPH 11 orgreaterUse all 4 JDPower Pointson your firstcall of theweek.Fee refundpercentthroughThursday1.25% or less

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Thursday CPH higher than your monthly AVG
  2. Wednesday NR Lower than Monthly AVG
  3. Opt a customer out
  4. Tuesday CPH 11.5 or higher
  5. Wednesday CPH Higher than your monthly AVG
  6. Free!
  7. Clean your desk once during the week
  8. Make a unique connection with a customer.
  9. Clean your desk once this week
  10. Use a customer's name 3 or more in one call
  11. Tuesday NR lower than your monthly AVG
  12. Speak to a customer with your mother's name
  13. Have a CPH higher than your AVG 3x in the week
  14. Inform a customer of ODP options
  15. Get noticed by a member of Mgmt using JD Power
  16. Monday NR 44 Seconds or less
  17. Thursday NR 59 Seconds or less
  18. Decline a fee refund for a customer
  19. Help a customer from with a decline make the transaction and apologize for the trouble
  20. Place a travel alert to FL, SC, GA, or TN
  21. Don't get caught violating Clear desk policy through Friday
  22. Thank a customer for their business after helping an escalated customer
  23. Monday CPH 11 or greater
  24. Use all 4 JD Power Points on your first call of the week.
  25. Fee refund percent through Thursday 1.25% or less