ThursdayCPH higherthan yourmonthly AVGMondayNR 44Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.Make auniqueconnectionwith acustomer.Decline afee refundfor acustomerUse acustomer'sname 3 ormore in onecallThursdayNR 59Secondsor lessTuesdayCPH 11.5or higherMondayCPH 11 orgreaterClean yourdesk onceduring theweekWednesdayCPH Higherthan yourmonthly AVGTuesday NRlower thanyour monthlyAVGOpt acustomeroutSpeak to acustomerwith yourmother'snameCleanyour deskonce thisweekGet noticedby a memberof Mgmtusing JDPowerDon't getcaughtviolating Cleardesk policythrough FridayWednesdayNR Lowerthan MonthlyAVGFee refundpercentthroughThursday1.25% or lessFree!Help a customerfrom with adecline make thetransaction andapologize for thetroubleThank acustomer fortheir businessafter helping anescalatedcustomerInform acustomerof ODPoptionsPlace atravel alertto FL, SC,GA, or TNHave a CPHhigher thanyour AVG 3xin the weekThursdayCPH higherthan yourmonthly AVGMondayNR 44Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.Make auniqueconnectionwith acustomer.Decline afee refundfor acustomerUse acustomer'sname 3 ormore in onecallThursdayNR 59Secondsor lessTuesdayCPH 11.5or higherMondayCPH 11 orgreaterClean yourdesk onceduring theweekWednesdayCPH Higherthan yourmonthly AVGTuesday NRlower thanyour monthlyAVGOpt acustomeroutSpeak to acustomerwith yourmother'snameCleanyour deskonce thisweekGet noticedby a memberof Mgmtusing JDPowerDon't getcaughtviolating Cleardesk policythrough FridayWednesdayNR Lowerthan MonthlyAVGFee refundpercentthroughThursday1.25% or lessFree!Help a customerfrom with adecline make thetransaction andapologize for thetroubleThank acustomer fortheir businessafter helping anescalatedcustomerInform acustomerof ODPoptionsPlace atravel alertto FL, SC,GA, or TNHave a CPHhigher thanyour AVG 3xin the week

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thursday CPH higher than your monthly AVG
  2. Monday NR 44 Seconds or less
  3. Use all 4 JD Power Points on your first call of the week.
  4. Make a unique connection with a customer.
  5. Decline a fee refund for a customer
  6. Use a customer's name 3 or more in one call
  7. Thursday NR 59 Seconds or less
  8. Tuesday CPH 11.5 or higher
  9. Monday CPH 11 or greater
  10. Clean your desk once during the week
  11. Wednesday CPH Higher than your monthly AVG
  12. Tuesday NR lower than your monthly AVG
  13. Opt a customer out
  14. Speak to a customer with your mother's name
  15. Clean your desk once this week
  16. Get noticed by a member of Mgmt using JD Power
  17. Don't get caught violating Clear desk policy through Friday
  18. Wednesday NR Lower than Monthly AVG
  19. Fee refund percent through Thursday 1.25% or less
  20. Free!
  21. Help a customer from with a decline make the transaction and apologize for the trouble
  22. Thank a customer for their business after helping an escalated customer
  23. Inform a customer of ODP options
  24. Place a travel alert to FL, SC, GA, or TN
  25. Have a CPH higher than your AVG 3x in the week