Have a CPHhigher thanyour AVG 3xin the weekFee refundpercentthroughThursday1.25% or lessSpeak to acustomerwith yourmother'snameMondayCPH 11 orgreaterGet noticedby a memberof Mgmtusing JDPowerThank acustomer fortheir businessafter helping anescalatedcustomerMondayNR 44Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.Clean yourdesk onceduring theweekThursdayNR 59Secondsor lessHelp a customerfrom with adecline make thetransaction andapologize for thetroubleWednesdayNR Lowerthan MonthlyAVGCleanyour deskonce thisweekFree!ThursdayCPH higherthan yourmonthly AVGUse acustomer'sname 3 ormore in onecallInform acustomerof ODPoptionsTuesdayCPH 11.5or higherTuesday NRlower thanyour monthlyAVGPlace atravel alertto FL, SC,GA, or TNMake auniqueconnectionwith acustomer.Opt acustomeroutWednesdayCPH Higherthan yourmonthly AVGDon't getcaughtviolating Cleardesk policythrough FridayDecline afee refundfor acustomerHave a CPHhigher thanyour AVG 3xin the weekFee refundpercentthroughThursday1.25% or lessSpeak to acustomerwith yourmother'snameMondayCPH 11 orgreaterGet noticedby a memberof Mgmtusing JDPowerThank acustomer fortheir businessafter helping anescalatedcustomerMondayNR 44Secondsor lessUse all 4 JDPower Pointson your firstcall of theweek.Clean yourdesk onceduring theweekThursdayNR 59Secondsor lessHelp a customerfrom with adecline make thetransaction andapologize for thetroubleWednesdayNR Lowerthan MonthlyAVGCleanyour deskonce thisweekFree!ThursdayCPH higherthan yourmonthly AVGUse acustomer'sname 3 ormore in onecallInform acustomerof ODPoptionsTuesdayCPH 11.5or higherTuesday NRlower thanyour monthlyAVGPlace atravel alertto FL, SC,GA, or TNMake auniqueconnectionwith acustomer.Opt acustomeroutWednesdayCPH Higherthan yourmonthly AVGDon't getcaughtviolating Cleardesk policythrough FridayDecline afee refundfor acustomer

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Have a CPH higher than your AVG 3x in the week
  2. Fee refund percent through Thursday 1.25% or less
  3. Speak to a customer with your mother's name
  4. Monday CPH 11 or greater
  5. Get noticed by a member of Mgmt using JD Power
  6. Thank a customer for their business after helping an escalated customer
  7. Monday NR 44 Seconds or less
  8. Use all 4 JD Power Points on your first call of the week.
  9. Clean your desk once during the week
  10. Thursday NR 59 Seconds or less
  11. Help a customer from with a decline make the transaction and apologize for the trouble
  12. Wednesday NR Lower than Monthly AVG
  13. Clean your desk once this week
  14. Free!
  15. Thursday CPH higher than your monthly AVG
  16. Use a customer's name 3 or more in one call
  17. Inform a customer of ODP options
  18. Tuesday CPH 11.5 or higher
  19. Tuesday NR lower than your monthly AVG
  20. Place a travel alert to FL, SC, GA, or TN
  21. Make a unique connection with a customer.
  22. Opt a customer out
  23. Wednesday CPH Higher than your monthly AVG
  24. Don't get caught violating Clear desk policy through Friday
  25. Decline a fee refund for a customer