WednesdayNR Lowerthan MonthlyAVGPlace atravel alertto FL, SC,GA, or TNTuesdayCPH 11.5or higherUse acustomer'sname 3 ormore in onecallDecline afee refundfor acustomerOpt acustomeroutFee refundpercentthroughThursday1.25% or lessDon't getcaughtviolating Cleardesk policythrough FridaySpeak to acustomerwith yourmother'snameTuesday NRlower thanyour monthlyAVGThursdayNR 59Secondsor lessClean yourdesk onceduring theweekFree!MondayNR 44Secondsor lessWednesdayCPH Higherthan yourmonthly AVGHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.Get noticedby a memberof Mgmtusing JDPowerThank acustomer fortheir businessafter helping anescalatedcustomerMondayCPH 11 orgreaterThursdayCPH higherthan yourmonthly AVGUse all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekCleanyour deskonce thisweekInform acustomerof ODPoptionsWednesdayNR Lowerthan MonthlyAVGPlace atravel alertto FL, SC,GA, or TNTuesdayCPH 11.5or higherUse acustomer'sname 3 ormore in onecallDecline afee refundfor acustomerOpt acustomeroutFee refundpercentthroughThursday1.25% or lessDon't getcaughtviolating Cleardesk policythrough FridaySpeak to acustomerwith yourmother'snameTuesday NRlower thanyour monthlyAVGThursdayNR 59Secondsor lessClean yourdesk onceduring theweekFree!MondayNR 44Secondsor lessWednesdayCPH Higherthan yourmonthly AVGHelp a customerfrom with adecline make thetransaction andapologize for thetroubleMake auniqueconnectionwith acustomer.Get noticedby a memberof Mgmtusing JDPowerThank acustomer fortheir businessafter helping anescalatedcustomerMondayCPH 11 orgreaterThursdayCPH higherthan yourmonthly AVGUse all 4 JDPower Pointson your firstcall of theweek.Have a CPHhigher thanyour AVG 3xin the weekCleanyour deskonce thisweekInform acustomerof ODPoptions

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wednesday NR Lower than Monthly AVG
  2. Place a travel alert to FL, SC, GA, or TN
  3. Tuesday CPH 11.5 or higher
  4. Use a customer's name 3 or more in one call
  5. Decline a fee refund for a customer
  6. Opt a customer out
  7. Fee refund percent through Thursday 1.25% or less
  8. Don't get caught violating Clear desk policy through Friday
  9. Speak to a customer with your mother's name
  10. Tuesday NR lower than your monthly AVG
  11. Thursday NR 59 Seconds or less
  12. Clean your desk once during the week
  13. Free!
  14. Monday NR 44 Seconds or less
  15. Wednesday CPH Higher than your monthly AVG
  16. Help a customer from with a decline make the transaction and apologize for the trouble
  17. Make a unique connection with a customer.
  18. Get noticed by a member of Mgmt using JD Power
  19. Thank a customer for their business after helping an escalated customer
  20. Monday CPH 11 or greater
  21. Thursday CPH higher than your monthly AVG
  22. Use all 4 JD Power Points on your first call of the week.
  23. Have a CPH higher than your AVG 3x in the week
  24. Clean your desk once this week
  25. Inform a customer of ODP options