MondayNR 44Secondsor lessSpeak to acustomerwith yourmother'snameDecline afee refundfor acustomerUse all 4 JDPower Pointson your firstcall of theweek.TuesdayCPH 11.5or higherPlace atravel alertto FL, SC,GA, or TNInform acustomerof ODPoptionsUse acustomer'sname 3 ormore in onecallThursdayNR 59Secondsor lessHelp a customerfrom with adecline make thetransaction andapologize for thetroubleTuesday NRlower thanyour monthlyAVGMake auniqueconnectionwith acustomer.Don't getcaughtviolating Cleardesk policythrough FridayWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGClean yourdesk onceduring theweekFree!Get noticedby a memberof Mgmtusing JDPowerHave a CPHhigher thanyour AVG 3xin the weekThursdayCPH higherthan yourmonthly AVGFee refundpercentthroughThursday1.25% or lessThank acustomer fortheir businessafter helping anescalatedcustomerCleanyour deskonce thisweekMondayCPH 11 orgreaterOpt acustomeroutMondayNR 44Secondsor lessSpeak to acustomerwith yourmother'snameDecline afee refundfor acustomerUse all 4 JDPower Pointson your firstcall of theweek.TuesdayCPH 11.5or higherPlace atravel alertto FL, SC,GA, or TNInform acustomerof ODPoptionsUse acustomer'sname 3 ormore in onecallThursdayNR 59Secondsor lessHelp a customerfrom with adecline make thetransaction andapologize for thetroubleTuesday NRlower thanyour monthlyAVGMake auniqueconnectionwith acustomer.Don't getcaughtviolating Cleardesk policythrough FridayWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGClean yourdesk onceduring theweekFree!Get noticedby a memberof Mgmtusing JDPowerHave a CPHhigher thanyour AVG 3xin the weekThursdayCPH higherthan yourmonthly AVGFee refundpercentthroughThursday1.25% or lessThank acustomer fortheir businessafter helping anescalatedcustomerCleanyour deskonce thisweekMondayCPH 11 orgreaterOpt acustomerout

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Monday NR 44 Seconds or less
  2. Speak to a customer with your mother's name
  3. Decline a fee refund for a customer
  4. Use all 4 JD Power Points on your first call of the week.
  5. Tuesday CPH 11.5 or higher
  6. Place a travel alert to FL, SC, GA, or TN
  7. Inform a customer of ODP options
  8. Use a customer's name 3 or more in one call
  9. Thursday NR 59 Seconds or less
  10. Help a customer from with a decline make the transaction and apologize for the trouble
  11. Tuesday NR lower than your monthly AVG
  12. Make a unique connection with a customer.
  13. Don't get caught violating Clear desk policy through Friday
  14. Wednesday CPH Higher than your monthly AVG
  15. Wednesday NR Lower than Monthly AVG
  16. Clean your desk once during the week
  17. Free!
  18. Get noticed by a member of Mgmt using JD Power
  19. Have a CPH higher than your AVG 3x in the week
  20. Thursday CPH higher than your monthly AVG
  21. Fee refund percent through Thursday 1.25% or less
  22. Thank a customer for their business after helping an escalated customer
  23. Clean your desk once this week
  24. Monday CPH 11 or greater
  25. Opt a customer out