Thank acustomer fortheir businessafter helping anescalatedcustomerFee refundpercentthroughThursday1.25% or lessSpeak to acustomerwith yourmother'snameHave a CPHhigher thanyour AVG 3xin the weekTuesday NRlower thanyour monthlyAVGPlace atravel alertto FL, SC,GA, or TNClean yourdesk onceduring theweekCleanyour deskonce thisweekWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGDecline afee refundfor acustomerInform acustomerof ODPoptionsDon't getcaughtviolating Cleardesk policythrough FridayTuesdayCPH 11.5or higherMondayNR 44Secondsor lessUse acustomer'sname 3 ormore in onecallMake auniqueconnectionwith acustomer.Get noticedby a memberof Mgmtusing JDPowerHelp a customerfrom with adecline make thetransaction andapologize for thetroubleThursdayCPH higherthan yourmonthly AVGUse all 4 JDPower Pointson your firstcall of theweek.Free!Opt acustomeroutThursdayNR 59Secondsor lessMondayCPH 11 orgreaterThank acustomer fortheir businessafter helping anescalatedcustomerFee refundpercentthroughThursday1.25% or lessSpeak to acustomerwith yourmother'snameHave a CPHhigher thanyour AVG 3xin the weekTuesday NRlower thanyour monthlyAVGPlace atravel alertto FL, SC,GA, or TNClean yourdesk onceduring theweekCleanyour deskonce thisweekWednesdayCPH Higherthan yourmonthly AVGWednesdayNR Lowerthan MonthlyAVGDecline afee refundfor acustomerInform acustomerof ODPoptionsDon't getcaughtviolating Cleardesk policythrough FridayTuesdayCPH 11.5or higherMondayNR 44Secondsor lessUse acustomer'sname 3 ormore in onecallMake auniqueconnectionwith acustomer.Get noticedby a memberof Mgmtusing JDPowerHelp a customerfrom with adecline make thetransaction andapologize for thetroubleThursdayCPH higherthan yourmonthly AVGUse all 4 JDPower Pointson your firstcall of theweek.Free!Opt acustomeroutThursdayNR 59Secondsor lessMondayCPH 11 orgreater

April 10-16 Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a customer for their business after helping an escalated customer
  2. Fee refund percent through Thursday 1.25% or less
  3. Speak to a customer with your mother's name
  4. Have a CPH higher than your AVG 3x in the week
  5. Tuesday NR lower than your monthly AVG
  6. Place a travel alert to FL, SC, GA, or TN
  7. Clean your desk once during the week
  8. Clean your desk once this week
  9. Wednesday CPH Higher than your monthly AVG
  10. Wednesday NR Lower than Monthly AVG
  11. Decline a fee refund for a customer
  12. Inform a customer of ODP options
  13. Don't get caught violating Clear desk policy through Friday
  14. Tuesday CPH 11.5 or higher
  15. Monday NR 44 Seconds or less
  16. Use a customer's name 3 or more in one call
  17. Make a unique connection with a customer.
  18. Get noticed by a member of Mgmt using JD Power
  19. Help a customer from with a decline make the transaction and apologize for the trouble
  20. Thursday CPH higher than your monthly AVG
  21. Use all 4 JD Power Points on your first call of the week.
  22. Free!
  23. Opt a customer out
  24. Thursday NR 59 Seconds or less
  25. Monday CPH 11 or greater