ScheduleaNantucketCustomerSearch for acustomerbased onPhoneNumberRescheduleaWorkorderCheckFlexible toMove upboxSchedulea PCRcustomerSearch for acustomerbased onAccountNumberAdd aNote onCSRConsoleScheduleaLandlordVisitSchedulea WIFIVisitCancel aWorkorderComplete aRequest forProgramExceptionTemplateSchedulean InProcessInspectionOverride anEligibilityFail toscheduleCompletea Call inunder 3minutesChangeWorkorderType on anexistingWorkorderOverrideAppointmentRecommendationsto select a specificdateAdd aNote whileSchedulingSchedulea RIinspectionCreate aManualWorkorderIndicate acustomerwants a callback torescheduleViewDispatchConsoleRefer Customerto anotheragency basedon EligibilityCheck FailMove up acustomer fora differenttime on thesame dayFill aSame DayOpeningComplete aHeat LoanMailLiteratureRequestConfirm ascheduledappointmentResolvean HPCPendingCustomerCompletea Call inunder 1minuteValidateGasAccountRescheduleaMultifamilyReschedule anappointmentoriginallyscheduled inHUBTranscribea VMAdd anote inChatterCreateCustomerrecord for MMIapprovedcustomerDispositiona Call inDSMTSchedulean HEAReviewCustomerInteractionsto resolve acallEncounteranEligibilityCheck FailGethelp inpersonSchedulean MMIapprovedcustomerMake anOutboundCallAssist acustomerthru SelfSchedulingCancelInspectionSchedulea LoanInspectionDetermine acustomer waspreviouslyserved by anHPCSchedulean NCAPappointmentCreate aChange ofServiceProviderServiceRequestSchedule a newhomeownerwho's accountsaren't in DSMTyetCreateCustomerrecord forMRVcustomerValidateElectricAccountCancel aMultifamilyTransfera CallSchedulean SHVSchedulea 1-4 unitCondoSearch for acustomerbased onServiceAddressSchedulefor the 1stavailableoptionSchedulea Renter'sVisitGet helpviaWebexUpdatecustomer'semailaddressFill a NextDayOpeningSchedulea CTinspectionSchedulein aMunicipalCompletea Call inunder 5minutesDetermine acustomer waspreviouslyserved withinthe past 2 yearsCustomercommentson speedof callSchedulea FinalInspectionCreate aServiceRequestSchedulea MultiFamilyResolve aCustomerServiceIssueMake acustomerLaughReturna VoiceMailRescheduleInspectionUpdatecustomer'sphonenumberSchedulean MRVCancel anappointmentoriginallyscheduled inHUBScheduleaNantucketCustomerSearch for acustomerbased onPhoneNumberRescheduleaWorkorderCheckFlexible toMove upboxSchedulea PCRcustomerSearch for acustomerbased onAccountNumberAdd aNote onCSRConsoleScheduleaLandlordVisitSchedulea WIFIVisitCancel aWorkorderComplete aRequest forProgramExceptionTemplateSchedulean InProcessInspectionOverride anEligibilityFail toscheduleCompletea Call inunder 3minutesChangeWorkorderType on anexistingWorkorderOverrideAppointmentRecommendationsto select a specificdateAdd aNote whileSchedulingSchedulea RIinspectionCreate aManualWorkorderIndicate acustomerwants a callback torescheduleViewDispatchConsoleRefer Customerto anotheragency basedon EligibilityCheck FailMove up acustomer fora differenttime on thesame dayFill aSame DayOpeningComplete aHeat LoanMailLiteratureRequestConfirm ascheduledappointmentResolvean HPCPendingCustomerCompletea Call inunder 1minuteValidateGasAccountRescheduleaMultifamilyReschedule anappointmentoriginallyscheduled inHUBTranscribea VMAdd anote inChatterCreateCustomerrecord for MMIapprovedcustomerDispositiona Call inDSMTSchedulean HEAReviewCustomerInteractionsto resolve acallEncounteranEligibilityCheck FailGethelp inpersonSchedulean MMIapprovedcustomerMake anOutboundCallAssist acustomerthru SelfSchedulingCancelInspectionSchedulea LoanInspectionDetermine acustomer waspreviouslyserved by anHPCSchedulean NCAPappointmentCreate aChange ofServiceProviderServiceRequestSchedule a newhomeownerwho's accountsaren't in DSMTyetCreateCustomerrecord forMRVcustomerValidateElectricAccountCancel aMultifamilyTransfera CallSchedulean SHVSchedulea 1-4 unitCondoSearch for acustomerbased onServiceAddressSchedulefor the 1stavailableoptionSchedulea Renter'sVisitGet helpviaWebexUpdatecustomer'semailaddressFill a NextDayOpeningSchedulea CTinspectionSchedulein aMunicipalCompletea Call inunder 5minutesDetermine acustomer waspreviouslyserved withinthe past 2 yearsCustomercommentson speedof callSchedulea FinalInspectionCreate aServiceRequestSchedulea MultiFamilyResolve aCustomerServiceIssueMake acustomerLaughReturna VoiceMailRescheduleInspectionUpdatecustomer'sphonenumberSchedulean MRVCancel anappointmentoriginallyscheduled inHUB

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a Nantucket Customer
  2. Search for a customer based on Phone Number
  3. Reschedule a Workorder
  4. Check Flexible to Move up box
  5. Schedule a PCR customer
  6. Search for a customer based on Account Number
  7. Add a Note on CSR Console
  8. Schedule a Landlord Visit
  9. Schedule a WIFI Visit
  10. Cancel a Workorder
  11. Complete a Request for Program Exception Template
  12. Schedule an In Process Inspection
  13. Override an Eligibility Fail to schedule
  14. Complete a Call in under 3 minutes
  15. Change Workorder Type on an existing Workorder
  16. Override Appointment Recommendations to select a specific date
  17. Add a Note while Scheduling
  18. Schedule a RI inspection
  19. Create a Manual Workorder
  20. Indicate a customer wants a call back to reschedule
  21. View Dispatch Console
  22. Refer Customer to another agency based on Eligibility Check Fail
  23. Move up a customer for a different time on the same day
  24. Fill a Same Day Opening
  25. Complete a Heat Loan Mail Literature Request
  26. Confirm a scheduled appointment
  27. Resolve an HPC Pending Customer
  28. Complete a Call in under 1 minute
  29. Validate Gas Account
  30. Reschedule a Multifamily
  31. Reschedule an appointment originally scheduled in HUB
  32. Transcribe a VM
  33. Add a note in Chatter
  34. Create Customer record for MMI approved customer
  35. Disposition a Call in DSMT
  36. Schedule an HEA
  37. Review Customer Interactions to resolve a call
  38. Encounter an Eligibility Check Fail
  39. Get help in person
  40. Schedule an MMI approved customer
  41. Make an Outbound Call
  42. Assist a customer thru Self Scheduling
  43. Cancel Inspection
  44. Schedule a Loan Inspection
  45. Determine a customer was previously served by an HPC
  46. Schedule an NCAP appointment
  47. Create a Change of Service Provider Service Request
  48. Schedule a new homeowner who's accounts aren't in DSMT yet
  49. Create Customer record for MRV customer
  50. Validate Electric Account
  51. Cancel a Multifamily
  52. Transfer a Call
  53. Schedule an SHV
  54. Schedule a 1-4 unit Condo
  55. Search for a customer based on Service Address
  56. Schedule for the 1st available option
  57. Schedule a Renter's Visit
  58. Get help via Webex
  59. Update customer's email address
  60. Fill a Next Day Opening
  61. Schedule a CT inspection
  62. Schedule in a Municipal
  63. Complete a Call in under 5 minutes
  64. Determine a customer was previously served within the past 2 years
  65. Customer comments on speed of call
  66. Schedule a Final Inspection
  67. Create a Service Request
  68. Schedule a Multi Family
  69. Resolve a Customer Service Issue
  70. Make a customer Laugh
  71. Return a Voice Mail
  72. Reschedule Inspection
  73. Update customer's phone number
  74. Schedule an MRV
  75. Cancel an appointment originally scheduled in HUB