Completea Call inunder 1minuteViewDispatchConsoleSearch for acustomerbased onServiceAddressValidateGasAccountMake acustomerLaughTransfera CallReschedule anappointmentoriginallyscheduled inHUBIndicate acustomerwants a callback torescheduleMake anOutboundCallSchedulea RIinspectionDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreate aManualWorkorderScheduleaLandlordVisitSchedulea FinalInspectionSchedulea WIFIVisitCancelInspectionSchedulein aMunicipalRescheduleaMultifamilyAdd aNote onCSRConsoleCheckFlexible toMove upboxSchedulea LoanInspectionCreate aServiceRequestDetermine acustomer waspreviouslyserved by anHPCResolve aCustomerServiceIssueCreateCustomerrecord forMRVcustomerConfirm ascheduledappointmentAssist acustomerthru SelfSchedulingCompletea Call inunder 3minutesCreateCustomerrecord for MMIapprovedcustomerComplete aHeat LoanMailLiteratureRequestScheduleaNantucketCustomerUpdatecustomer'sphonenumberSchedulea Renter'sVisitFill a NextDayOpeningReturna VoiceMailSchedulea CTinspectionCompletea Call inunder 5minutesAdd anote inChatterAdd aNote whileSchedulingSearch for acustomerbased onAccountNumberSchedulea PCRcustomerRescheduleInspectionOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'semailaddressGet helpviaWebexMove up acustomer fora differenttime on thesame dayReviewCustomerInteractionsto resolve acallCustomercommentson speedof callSchedule a newhomeownerwho's accountsaren't in DSMTyetCancel anappointmentoriginallyscheduled inHUBCancel aMultifamilyTranscribea VMFill aSame DayOpeningSchedulean NCAPappointmentEncounteranEligibilityCheck FailDispositiona Call inDSMTSchedulea MultiFamilyCreate aChange ofServiceProviderServiceRequestChangeWorkorderType on anexistingWorkorderGethelp inpersonSearch for acustomerbased onPhoneNumberResolvean HPCPendingCustomerRefer Customerto anotheragency basedon EligibilityCheck FailValidateElectricAccountSchedulean InProcessInspectionComplete aRequest forProgramExceptionTemplateOverride anEligibilityFail toscheduleSchedulefor the 1stavailableoptionRescheduleaWorkorderSchedulean SHVSchedulean MMIapprovedcustomerCancel aWorkorderSchedulean MRVSchedulea 1-4 unitCondoSchedulean HEACompletea Call inunder 1minuteViewDispatchConsoleSearch for acustomerbased onServiceAddressValidateGasAccountMake acustomerLaughTransfera CallReschedule anappointmentoriginallyscheduled inHUBIndicate acustomerwants a callback torescheduleMake anOutboundCallSchedulea RIinspectionDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreate aManualWorkorderScheduleaLandlordVisitSchedulea FinalInspectionSchedulea WIFIVisitCancelInspectionSchedulein aMunicipalRescheduleaMultifamilyAdd aNote onCSRConsoleCheckFlexible toMove upboxSchedulea LoanInspectionCreate aServiceRequestDetermine acustomer waspreviouslyserved by anHPCResolve aCustomerServiceIssueCreateCustomerrecord forMRVcustomerConfirm ascheduledappointmentAssist acustomerthru SelfSchedulingCompletea Call inunder 3minutesCreateCustomerrecord for MMIapprovedcustomerComplete aHeat LoanMailLiteratureRequestScheduleaNantucketCustomerUpdatecustomer'sphonenumberSchedulea Renter'sVisitFill a NextDayOpeningReturna VoiceMailSchedulea CTinspectionCompletea Call inunder 5minutesAdd anote inChatterAdd aNote whileSchedulingSearch for acustomerbased onAccountNumberSchedulea PCRcustomerRescheduleInspectionOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'semailaddressGet helpviaWebexMove up acustomer fora differenttime on thesame dayReviewCustomerInteractionsto resolve acallCustomercommentson speedof callSchedule a newhomeownerwho's accountsaren't in DSMTyetCancel anappointmentoriginallyscheduled inHUBCancel aMultifamilyTranscribea VMFill aSame DayOpeningSchedulean NCAPappointmentEncounteranEligibilityCheck FailDispositiona Call inDSMTSchedulea MultiFamilyCreate aChange ofServiceProviderServiceRequestChangeWorkorderType on anexistingWorkorderGethelp inpersonSearch for acustomerbased onPhoneNumberResolvean HPCPendingCustomerRefer Customerto anotheragency basedon EligibilityCheck FailValidateElectricAccountSchedulean InProcessInspectionComplete aRequest forProgramExceptionTemplateOverride anEligibilityFail toscheduleSchedulefor the 1stavailableoptionRescheduleaWorkorderSchedulean SHVSchedulean MMIapprovedcustomerCancel aWorkorderSchedulean MRVSchedulea 1-4 unitCondoSchedulean HEA

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Call in under 1 minute
  2. View Dispatch Console
  3. Search for a customer based on Service Address
  4. Validate Gas Account
  5. Make a customer Laugh
  6. Transfer a Call
  7. Reschedule an appointment originally scheduled in HUB
  8. Indicate a customer wants a call back to reschedule
  9. Make an Outbound Call
  10. Schedule a RI inspection
  11. Determine a customer was previously served within the past 2 years
  12. Create a Manual Workorder
  13. Schedule a Landlord Visit
  14. Schedule a Final Inspection
  15. Schedule a WIFI Visit
  16. Cancel Inspection
  17. Schedule in a Municipal
  18. Reschedule a Multifamily
  19. Add a Note on CSR Console
  20. Check Flexible to Move up box
  21. Schedule a Loan Inspection
  22. Create a Service Request
  23. Determine a customer was previously served by an HPC
  24. Resolve a Customer Service Issue
  25. Create Customer record for MRV customer
  26. Confirm a scheduled appointment
  27. Assist a customer thru Self Scheduling
  28. Complete a Call in under 3 minutes
  29. Create Customer record for MMI approved customer
  30. Complete a Heat Loan Mail Literature Request
  31. Schedule a Nantucket Customer
  32. Update customer's phone number
  33. Schedule a Renter's Visit
  34. Fill a Next Day Opening
  35. Return a Voice Mail
  36. Schedule a CT inspection
  37. Complete a Call in under 5 minutes
  38. Add a note in Chatter
  39. Add a Note while Scheduling
  40. Search for a customer based on Account Number
  41. Schedule a PCR customer
  42. Reschedule Inspection
  43. Override Appointment Recommendations to select a specific date
  44. Update customer's email address
  45. Get help via Webex
  46. Move up a customer for a different time on the same day
  47. Review Customer Interactions to resolve a call
  48. Customer comments on speed of call
  49. Schedule a new homeowner who's accounts aren't in DSMT yet
  50. Cancel an appointment originally scheduled in HUB
  51. Cancel a Multifamily
  52. Transcribe a VM
  53. Fill a Same Day Opening
  54. Schedule an NCAP appointment
  55. Encounter an Eligibility Check Fail
  56. Disposition a Call in DSMT
  57. Schedule a Multi Family
  58. Create a Change of Service Provider Service Request
  59. Change Workorder Type on an existing Workorder
  60. Get help in person
  61. Search for a customer based on Phone Number
  62. Resolve an HPC Pending Customer
  63. Refer Customer to another agency based on Eligibility Check Fail
  64. Validate Electric Account
  65. Schedule an In Process Inspection
  66. Complete a Request for Program Exception Template
  67. Override an Eligibility Fail to schedule
  68. Schedule for the 1st available option
  69. Reschedule a Workorder
  70. Schedule an SHV
  71. Schedule an MMI approved customer
  72. Cancel a Workorder
  73. Schedule an MRV
  74. Schedule a 1-4 unit Condo
  75. Schedule an HEA