Search for acustomerbased onServiceAddressCompletea Call inunder 5minutesOverride anEligibilityFail toscheduleCreateCustomerrecord for MMIapprovedcustomerRescheduleaMultifamilySchedulean MMIapprovedcustomerReschedule anappointmentoriginallyscheduled inHUBAdd aNote whileSchedulingSchedulean MRVCheckFlexible toMove upboxCancel aMultifamilyCompletea Call inunder 3minutesGethelp inpersonSchedulea 1-4 unitCondoSchedulean NCAPappointmentTransfera CallSchedulea CTinspectionResolve aCustomerServiceIssueRescheduleInspectionFill aSame DayOpeningAdd anote inChatterCustomercommentson speedof callComplete aRequest forProgramExceptionTemplateSchedulea LoanInspectionSchedulea Renter'sVisitSchedulean SHVSchedulean HEASchedulea WIFIVisitCancel anappointmentoriginallyscheduled inHUBSchedulea RIinspectionUpdatecustomer'sphonenumberFill a NextDayOpeningCompletea Call inunder 1minuteSchedulefor the 1stavailableoptionValidateGasAccountAdd aNote onCSRConsoleCreate aChange ofServiceProviderServiceRequestMake acustomerLaughCreate aManualWorkorderScheduleaLandlordVisitIndicate acustomerwants a callback torescheduleSchedulea FinalInspectionSearch for acustomerbased onAccountNumberSchedulea PCRcustomerScheduleaNantucketCustomerRescheduleaWorkorderTranscribea VMComplete aHeat LoanMailLiteratureRequestAssist acustomerthru SelfSchedulingDispositiona Call inDSMTCreate aServiceRequestChangeWorkorderType on anexistingWorkorderMake anOutboundCallGet helpviaWebexEncounteranEligibilityCheck FailSchedulean InProcessInspectionSchedulein aMunicipalValidateElectricAccountSearch for acustomerbased onPhoneNumberSchedulea MultiFamilyMove up acustomer fora differenttime on thesame dayViewDispatchConsoleResolvean HPCPendingCustomerRefer Customerto anotheragency basedon EligibilityCheck FailReviewCustomerInteractionsto resolve acallCreateCustomerrecord forMRVcustomerReturna VoiceMailConfirm ascheduledappointmentOverrideAppointmentRecommendationsto select a specificdateCancelInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetUpdatecustomer'semailaddressCancel aWorkorderDetermine acustomer waspreviouslyserved withinthe past 2 yearsDetermine acustomer waspreviouslyserved by anHPCSearch for acustomerbased onServiceAddressCompletea Call inunder 5minutesOverride anEligibilityFail toscheduleCreateCustomerrecord for MMIapprovedcustomerRescheduleaMultifamilySchedulean MMIapprovedcustomerReschedule anappointmentoriginallyscheduled inHUBAdd aNote whileSchedulingSchedulean MRVCheckFlexible toMove upboxCancel aMultifamilyCompletea Call inunder 3minutesGethelp inpersonSchedulea 1-4 unitCondoSchedulean NCAPappointmentTransfera CallSchedulea CTinspectionResolve aCustomerServiceIssueRescheduleInspectionFill aSame DayOpeningAdd anote inChatterCustomercommentson speedof callComplete aRequest forProgramExceptionTemplateSchedulea LoanInspectionSchedulea Renter'sVisitSchedulean SHVSchedulean HEASchedulea WIFIVisitCancel anappointmentoriginallyscheduled inHUBSchedulea RIinspectionUpdatecustomer'sphonenumberFill a NextDayOpeningCompletea Call inunder 1minuteSchedulefor the 1stavailableoptionValidateGasAccountAdd aNote onCSRConsoleCreate aChange ofServiceProviderServiceRequestMake acustomerLaughCreate aManualWorkorderScheduleaLandlordVisitIndicate acustomerwants a callback torescheduleSchedulea FinalInspectionSearch for acustomerbased onAccountNumberSchedulea PCRcustomerScheduleaNantucketCustomerRescheduleaWorkorderTranscribea VMComplete aHeat LoanMailLiteratureRequestAssist acustomerthru SelfSchedulingDispositiona Call inDSMTCreate aServiceRequestChangeWorkorderType on anexistingWorkorderMake anOutboundCallGet helpviaWebexEncounteranEligibilityCheck FailSchedulean InProcessInspectionSchedulein aMunicipalValidateElectricAccountSearch for acustomerbased onPhoneNumberSchedulea MultiFamilyMove up acustomer fora differenttime on thesame dayViewDispatchConsoleResolvean HPCPendingCustomerRefer Customerto anotheragency basedon EligibilityCheck FailReviewCustomerInteractionsto resolve acallCreateCustomerrecord forMRVcustomerReturna VoiceMailConfirm ascheduledappointmentOverrideAppointmentRecommendationsto select a specificdateCancelInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetUpdatecustomer'semailaddressCancel aWorkorderDetermine acustomer waspreviouslyserved withinthe past 2 yearsDetermine acustomer waspreviouslyserved by anHPC

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Search for a customer based on Service Address
  2. Complete a Call in under 5 minutes
  3. Override an Eligibility Fail to schedule
  4. Create Customer record for MMI approved customer
  5. Reschedule a Multifamily
  6. Schedule an MMI approved customer
  7. Reschedule an appointment originally scheduled in HUB
  8. Add a Note while Scheduling
  9. Schedule an MRV
  10. Check Flexible to Move up box
  11. Cancel a Multifamily
  12. Complete a Call in under 3 minutes
  13. Get help in person
  14. Schedule a 1-4 unit Condo
  15. Schedule an NCAP appointment
  16. Transfer a Call
  17. Schedule a CT inspection
  18. Resolve a Customer Service Issue
  19. Reschedule Inspection
  20. Fill a Same Day Opening
  21. Add a note in Chatter
  22. Customer comments on speed of call
  23. Complete a Request for Program Exception Template
  24. Schedule a Loan Inspection
  25. Schedule a Renter's Visit
  26. Schedule an SHV
  27. Schedule an HEA
  28. Schedule a WIFI Visit
  29. Cancel an appointment originally scheduled in HUB
  30. Schedule a RI inspection
  31. Update customer's phone number
  32. Fill a Next Day Opening
  33. Complete a Call in under 1 minute
  34. Schedule for the 1st available option
  35. Validate Gas Account
  36. Add a Note on CSR Console
  37. Create a Change of Service Provider Service Request
  38. Make a customer Laugh
  39. Create a Manual Workorder
  40. Schedule a Landlord Visit
  41. Indicate a customer wants a call back to reschedule
  42. Schedule a Final Inspection
  43. Search for a customer based on Account Number
  44. Schedule a PCR customer
  45. Schedule a Nantucket Customer
  46. Reschedule a Workorder
  47. Transcribe a VM
  48. Complete a Heat Loan Mail Literature Request
  49. Assist a customer thru Self Scheduling
  50. Disposition a Call in DSMT
  51. Create a Service Request
  52. Change Workorder Type on an existing Workorder
  53. Make an Outbound Call
  54. Get help via Webex
  55. Encounter an Eligibility Check Fail
  56. Schedule an In Process Inspection
  57. Schedule in a Municipal
  58. Validate Electric Account
  59. Search for a customer based on Phone Number
  60. Schedule a Multi Family
  61. Move up a customer for a different time on the same day
  62. View Dispatch Console
  63. Resolve an HPC Pending Customer
  64. Refer Customer to another agency based on Eligibility Check Fail
  65. Review Customer Interactions to resolve a call
  66. Create Customer record for MRV customer
  67. Return a Voice Mail
  68. Confirm a scheduled appointment
  69. Override Appointment Recommendations to select a specific date
  70. Cancel Inspection
  71. Schedule a new homeowner who's accounts aren't in DSMT yet
  72. Update customer's email address
  73. Cancel a Workorder
  74. Determine a customer was previously served within the past 2 years
  75. Determine a customer was previously served by an HPC