(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review Customer Interactions to resolve a call
Schedule for the 1st available option
Fill a Same Day Opening
Update customer's phone number
Fill a Next Day Opening
Create a Manual Workorder
Customer comments on speed of call
Add a Note while Scheduling
Confirm a scheduled appointment
View Dispatch Console
Complete a Request for Program Exception Template
Move up a customer for a different time on the same day
Schedule a PCR customer
Complete a Heat Loan Mail Literature Request
Schedule an SHV
Schedule a Nantucket Customer
Search for a customer based on Phone Number
Search for a customer based on Account Number
Cancel a Multifamily
Schedule a Multi Family
Schedule a RI inspection
Schedule in a Municipal
Reschedule an appointment originally scheduled in HUB
Make a customer Laugh
Cancel an appointment originally scheduled in HUB
Complete a Call in under 5 minutes
Resolve an HPC Pending Customer
Indicate a customer wants a call back to reschedule
Override Appointment Recommendations to select a specific date
Schedule a Renter's Visit
Validate Electric Account
Schedule a Final Inspection
Refer Customer to another agency based on Eligibility Check Fail
Complete a Call in under 1 minute
Assist a customer thru Self Scheduling
Encounter an Eligibility Check Fail
Cancel a Workorder
Get help in person
Reschedule a Multifamily
Create Customer record for MMI approved customer
Reschedule Inspection
Get help via Webex
Schedule a 1-4 unit Condo
Disposition a Call in DSMT
Cancel Inspection
Schedule an NCAP appointment
Create a Service Request
Create a Change of Service Provider Service Request
Update customer's email address
Schedule a Landlord Visit
Reschedule a Workorder
Add a note in Chatter
Override an Eligibility Fail to schedule
Add a Note on CSR Console
Schedule an HEA
Return a Voice Mail
Complete a Call in under 3 minutes
Schedule a CT inspection
Resolve a Customer Service Issue
Schedule a WIFI Visit
Schedule a new homeowner who's accounts aren't in DSMT yet
Create Customer record for MRV customer
Transfer a Call
Determine a customer was previously served within the past 2 years
Schedule an MRV
Schedule a Loan Inspection
Determine a customer was previously served by an HPC
