Transcribea VMCreate aManualWorkorderMove up acustomer fora differenttime on thesame dayCancel aMultifamilySchedulea Renter'sVisitUpdatecustomer'sphonenumberScheduleaNantucketCustomerCompletea Call inunder 1minuteComplete aRequest forProgramExceptionTemplateSchedulean NCAPappointmentSchedulea WIFIVisitOverride anEligibilityFail toscheduleValidateElectricAccountSchedule a newhomeownerwho's accountsaren't in DSMTyetSearch for acustomerbased onAccountNumberSchedulean SHVAdd aNote onCSRConsoleOverrideAppointmentRecommendationsto select a specificdateCancelInspectionChangeWorkorderType on anexistingWorkorderViewDispatchConsoleReschedule anappointmentoriginallyscheduled inHUBAdd anote inChatterSchedulea 1-4 unitCondoSchedulean InProcessInspectionDetermine acustomer waspreviouslyserved withinthe past 2 yearsRescheduleaMultifamilyMake acustomerLaughCustomercommentson speedof callRefer Customerto anotheragency basedon EligibilityCheck FailReviewCustomerInteractionsto resolve acallSchedulean MRVCancel anappointmentoriginallyscheduled inHUBDispositiona Call inDSMTReturna VoiceMailAdd aNote whileSchedulingFill aSame DayOpeningCreate aChange ofServiceProviderServiceRequestIndicate acustomerwants a callback torescheduleSearch for acustomerbased onPhoneNumberConfirm ascheduledappointmentCreateCustomerrecord for MMIapprovedcustomerUpdatecustomer'semailaddressSchedulea PCRcustomerFill a NextDayOpeningCreate aServiceRequestSchedulea FinalInspectionDetermine acustomer waspreviouslyserved by anHPCCreateCustomerrecord forMRVcustomerSearch for acustomerbased onServiceAddressValidateGasAccountCompletea Call inunder 3minutesCompletea Call inunder 5minutesCheckFlexible toMove upboxScheduleaLandlordVisitSchedulefor the 1stavailableoptionResolvean HPCPendingCustomerMake anOutboundCallComplete aHeat LoanMailLiteratureRequestRescheduleaWorkorderRescheduleInspectionEncounteranEligibilityCheck FailSchedulea MultiFamilyTransfera CallSchedulea RIinspectionSchedulea LoanInspectionResolve aCustomerServiceIssueAssist acustomerthru SelfSchedulingCancel aWorkorderGet helpviaWebexSchedulean MMIapprovedcustomerSchedulean HEAGethelp inpersonSchedulea CTinspectionSchedulein aMunicipalTranscribea VMCreate aManualWorkorderMove up acustomer fora differenttime on thesame dayCancel aMultifamilySchedulea Renter'sVisitUpdatecustomer'sphonenumberScheduleaNantucketCustomerCompletea Call inunder 1minuteComplete aRequest forProgramExceptionTemplateSchedulean NCAPappointmentSchedulea WIFIVisitOverride anEligibilityFail toscheduleValidateElectricAccountSchedule a newhomeownerwho's accountsaren't in DSMTyetSearch for acustomerbased onAccountNumberSchedulean SHVAdd aNote onCSRConsoleOverrideAppointmentRecommendationsto select a specificdateCancelInspectionChangeWorkorderType on anexistingWorkorderViewDispatchConsoleReschedule anappointmentoriginallyscheduled inHUBAdd anote inChatterSchedulea 1-4 unitCondoSchedulean InProcessInspectionDetermine acustomer waspreviouslyserved withinthe past 2 yearsRescheduleaMultifamilyMake acustomerLaughCustomercommentson speedof callRefer Customerto anotheragency basedon EligibilityCheck FailReviewCustomerInteractionsto resolve acallSchedulean MRVCancel anappointmentoriginallyscheduled inHUBDispositiona Call inDSMTReturna VoiceMailAdd aNote whileSchedulingFill aSame DayOpeningCreate aChange ofServiceProviderServiceRequestIndicate acustomerwants a callback torescheduleSearch for acustomerbased onPhoneNumberConfirm ascheduledappointmentCreateCustomerrecord for MMIapprovedcustomerUpdatecustomer'semailaddressSchedulea PCRcustomerFill a NextDayOpeningCreate aServiceRequestSchedulea FinalInspectionDetermine acustomer waspreviouslyserved by anHPCCreateCustomerrecord forMRVcustomerSearch for acustomerbased onServiceAddressValidateGasAccountCompletea Call inunder 3minutesCompletea Call inunder 5minutesCheckFlexible toMove upboxScheduleaLandlordVisitSchedulefor the 1stavailableoptionResolvean HPCPendingCustomerMake anOutboundCallComplete aHeat LoanMailLiteratureRequestRescheduleaWorkorderRescheduleInspectionEncounteranEligibilityCheck FailSchedulea MultiFamilyTransfera CallSchedulea RIinspectionSchedulea LoanInspectionResolve aCustomerServiceIssueAssist acustomerthru SelfSchedulingCancel aWorkorderGet helpviaWebexSchedulean MMIapprovedcustomerSchedulean HEAGethelp inpersonSchedulea CTinspectionSchedulein aMunicipal

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transcribe a VM
  2. Create a Manual Workorder
  3. Move up a customer for a different time on the same day
  4. Cancel a Multifamily
  5. Schedule a Renter's Visit
  6. Update customer's phone number
  7. Schedule a Nantucket Customer
  8. Complete a Call in under 1 minute
  9. Complete a Request for Program Exception Template
  10. Schedule an NCAP appointment
  11. Schedule a WIFI Visit
  12. Override an Eligibility Fail to schedule
  13. Validate Electric Account
  14. Schedule a new homeowner who's accounts aren't in DSMT yet
  15. Search for a customer based on Account Number
  16. Schedule an SHV
  17. Add a Note on CSR Console
  18. Override Appointment Recommendations to select a specific date
  19. Cancel Inspection
  20. Change Workorder Type on an existing Workorder
  21. View Dispatch Console
  22. Reschedule an appointment originally scheduled in HUB
  23. Add a note in Chatter
  24. Schedule a 1-4 unit Condo
  25. Schedule an In Process Inspection
  26. Determine a customer was previously served within the past 2 years
  27. Reschedule a Multifamily
  28. Make a customer Laugh
  29. Customer comments on speed of call
  30. Refer Customer to another agency based on Eligibility Check Fail
  31. Review Customer Interactions to resolve a call
  32. Schedule an MRV
  33. Cancel an appointment originally scheduled in HUB
  34. Disposition a Call in DSMT
  35. Return a Voice Mail
  36. Add a Note while Scheduling
  37. Fill a Same Day Opening
  38. Create a Change of Service Provider Service Request
  39. Indicate a customer wants a call back to reschedule
  40. Search for a customer based on Phone Number
  41. Confirm a scheduled appointment
  42. Create Customer record for MMI approved customer
  43. Update customer's email address
  44. Schedule a PCR customer
  45. Fill a Next Day Opening
  46. Create a Service Request
  47. Schedule a Final Inspection
  48. Determine a customer was previously served by an HPC
  49. Create Customer record for MRV customer
  50. Search for a customer based on Service Address
  51. Validate Gas Account
  52. Complete a Call in under 3 minutes
  53. Complete a Call in under 5 minutes
  54. Check Flexible to Move up box
  55. Schedule a Landlord Visit
  56. Schedule for the 1st available option
  57. Resolve an HPC Pending Customer
  58. Make an Outbound Call
  59. Complete a Heat Loan Mail Literature Request
  60. Reschedule a Workorder
  61. Reschedule Inspection
  62. Encounter an Eligibility Check Fail
  63. Schedule a Multi Family
  64. Transfer a Call
  65. Schedule a RI inspection
  66. Schedule a Loan Inspection
  67. Resolve a Customer Service Issue
  68. Assist a customer thru Self Scheduling
  69. Cancel a Workorder
  70. Get help via Webex
  71. Schedule an MMI approved customer
  72. Schedule an HEA
  73. Get help in person
  74. Schedule a CT inspection
  75. Schedule in a Municipal