Schedulean MMIapprovedcustomerViewDispatchConsoleSchedulean SHVReturna VoiceMailCancelInspectionSchedulean NCAPappointmentMake anOutboundCallMake acustomerLaughCheckFlexible toMove upboxScheduleaNantucketCustomerCancel aWorkorderReviewCustomerInteractionsto resolve acallDetermine acustomer waspreviouslyserved withinthe past 2 yearsCompletea Call inunder 5minutesValidateElectricAccountSchedulefor the 1stavailableoptionCreate aServiceRequestIndicate acustomerwants a callback torescheduleFill aSame DayOpeningSearch for acustomerbased onPhoneNumberResolve aCustomerServiceIssueComplete aRequest forProgramExceptionTemplateGet helpviaWebexSchedulein aMunicipalAdd aNote whileSchedulingCreate aChange ofServiceProviderServiceRequestSchedulea 1-4 unitCondoComplete aHeat LoanMailLiteratureRequestSchedulean HEASchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulean MRVChangeWorkorderType on anexistingWorkorderCreateCustomerrecord for MMIapprovedcustomerReschedule anappointmentoriginallyscheduled inHUBRescheduleInspectionSchedulea CTinspectionFill a NextDayOpeningOverrideAppointmentRecommendationsto select a specificdateSchedulea LoanInspectionGethelp inpersonTranscribea VMAdd aNote onCSRConsoleSchedulea Renter'sVisitCompletea Call inunder 3minutesRescheduleaMultifamilyAdd anote inChatterSearch for acustomerbased onServiceAddressRefer Customerto anotheragency basedon EligibilityCheck FailOverride anEligibilityFail toscheduleDetermine acustomer waspreviouslyserved by anHPCConfirm ascheduledappointmentResolvean HPCPendingCustomerSchedulea PCRcustomerSchedulea RIinspectionCreateCustomerrecord forMRVcustomerRescheduleaWorkorderCompletea Call inunder 1minuteDispositiona Call inDSMTTransfera CallAssist acustomerthru SelfSchedulingCreate aManualWorkorderUpdatecustomer'sphonenumberCancel aMultifamilyMove up acustomer fora differenttime on thesame daySchedulea MultiFamilySchedulean InProcessInspectionValidateGasAccountSearch for acustomerbased onAccountNumberScheduleaLandlordVisitCancel anappointmentoriginallyscheduled inHUBCustomercommentson speedof callEncounteranEligibilityCheck FailSchedulea WIFIVisitUpdatecustomer'semailaddressSchedulea FinalInspectionSchedulean MMIapprovedcustomerViewDispatchConsoleSchedulean SHVReturna VoiceMailCancelInspectionSchedulean NCAPappointmentMake anOutboundCallMake acustomerLaughCheckFlexible toMove upboxScheduleaNantucketCustomerCancel aWorkorderReviewCustomerInteractionsto resolve acallDetermine acustomer waspreviouslyserved withinthe past 2 yearsCompletea Call inunder 5minutesValidateElectricAccountSchedulefor the 1stavailableoptionCreate aServiceRequestIndicate acustomerwants a callback torescheduleFill aSame DayOpeningSearch for acustomerbased onPhoneNumberResolve aCustomerServiceIssueComplete aRequest forProgramExceptionTemplateGet helpviaWebexSchedulein aMunicipalAdd aNote whileSchedulingCreate aChange ofServiceProviderServiceRequestSchedulea 1-4 unitCondoComplete aHeat LoanMailLiteratureRequestSchedulean HEASchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulean MRVChangeWorkorderType on anexistingWorkorderCreateCustomerrecord for MMIapprovedcustomerReschedule anappointmentoriginallyscheduled inHUBRescheduleInspectionSchedulea CTinspectionFill a NextDayOpeningOverrideAppointmentRecommendationsto select a specificdateSchedulea LoanInspectionGethelp inpersonTranscribea VMAdd aNote onCSRConsoleSchedulea Renter'sVisitCompletea Call inunder 3minutesRescheduleaMultifamilyAdd anote inChatterSearch for acustomerbased onServiceAddressRefer Customerto anotheragency basedon EligibilityCheck FailOverride anEligibilityFail toscheduleDetermine acustomer waspreviouslyserved by anHPCConfirm ascheduledappointmentResolvean HPCPendingCustomerSchedulea PCRcustomerSchedulea RIinspectionCreateCustomerrecord forMRVcustomerRescheduleaWorkorderCompletea Call inunder 1minuteDispositiona Call inDSMTTransfera CallAssist acustomerthru SelfSchedulingCreate aManualWorkorderUpdatecustomer'sphonenumberCancel aMultifamilyMove up acustomer fora differenttime on thesame daySchedulea MultiFamilySchedulean InProcessInspectionValidateGasAccountSearch for acustomerbased onAccountNumberScheduleaLandlordVisitCancel anappointmentoriginallyscheduled inHUBCustomercommentson speedof callEncounteranEligibilityCheck FailSchedulea WIFIVisitUpdatecustomer'semailaddressSchedulea FinalInspection

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule an MMI approved customer
  2. View Dispatch Console
  3. Schedule an SHV
  4. Return a Voice Mail
  5. Cancel Inspection
  6. Schedule an NCAP appointment
  7. Make an Outbound Call
  8. Make a customer Laugh
  9. Check Flexible to Move up box
  10. Schedule a Nantucket Customer
  11. Cancel a Workorder
  12. Review Customer Interactions to resolve a call
  13. Determine a customer was previously served within the past 2 years
  14. Complete a Call in under 5 minutes
  15. Validate Electric Account
  16. Schedule for the 1st available option
  17. Create a Service Request
  18. Indicate a customer wants a call back to reschedule
  19. Fill a Same Day Opening
  20. Search for a customer based on Phone Number
  21. Resolve a Customer Service Issue
  22. Complete a Request for Program Exception Template
  23. Get help via Webex
  24. Schedule in a Municipal
  25. Add a Note while Scheduling
  26. Create a Change of Service Provider Service Request
  27. Schedule a 1-4 unit Condo
  28. Complete a Heat Loan Mail Literature Request
  29. Schedule an HEA
  30. Schedule a new homeowner who's accounts aren't in DSMT yet
  31. Schedule an MRV
  32. Change Workorder Type on an existing Workorder
  33. Create Customer record for MMI approved customer
  34. Reschedule an appointment originally scheduled in HUB
  35. Reschedule Inspection
  36. Schedule a CT inspection
  37. Fill a Next Day Opening
  38. Override Appointment Recommendations to select a specific date
  39. Schedule a Loan Inspection
  40. Get help in person
  41. Transcribe a VM
  42. Add a Note on CSR Console
  43. Schedule a Renter's Visit
  44. Complete a Call in under 3 minutes
  45. Reschedule a Multifamily
  46. Add a note in Chatter
  47. Search for a customer based on Service Address
  48. Refer Customer to another agency based on Eligibility Check Fail
  49. Override an Eligibility Fail to schedule
  50. Determine a customer was previously served by an HPC
  51. Confirm a scheduled appointment
  52. Resolve an HPC Pending Customer
  53. Schedule a PCR customer
  54. Schedule a RI inspection
  55. Create Customer record for MRV customer
  56. Reschedule a Workorder
  57. Complete a Call in under 1 minute
  58. Disposition a Call in DSMT
  59. Transfer a Call
  60. Assist a customer thru Self Scheduling
  61. Create a Manual Workorder
  62. Update customer's phone number
  63. Cancel a Multifamily
  64. Move up a customer for a different time on the same day
  65. Schedule a Multi Family
  66. Schedule an In Process Inspection
  67. Validate Gas Account
  68. Search for a customer based on Account Number
  69. Schedule a Landlord Visit
  70. Cancel an appointment originally scheduled in HUB
  71. Customer comments on speed of call
  72. Encounter an Eligibility Check Fail
  73. Schedule a WIFI Visit
  74. Update customer's email address
  75. Schedule a Final Inspection