Get helpviaWebexGethelp inpersonSchedule a newhomeownerwho's accountsaren't in DSMTyetMake acustomerLaughOverrideAppointmentRecommendationsto select a specificdateCompletea Call inunder 1minuteOverride anEligibilityFail toscheduleSchedulein aMunicipalSchedulea CTinspectionAssist acustomerthru SelfSchedulingDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreateCustomerrecord for MMIapprovedcustomerSchedulea RIinspectionSchedulea MultiFamilyDispositiona Call inDSMTSearch for acustomerbased onAccountNumberUpdatecustomer'sphonenumberMove up acustomer fora differenttime on thesame dayConfirm ascheduledappointmentChangeWorkorderType on anexistingWorkorderCancelInspectionDetermine acustomer waspreviouslyserved by anHPCCompletea Call inunder 5minutesSchedulefor the 1stavailableoptionCreate aChange ofServiceProviderServiceRequestFill aSame DayOpeningSchedulean HEAReturna VoiceMailSchedulean InProcessInspectionCreate aManualWorkorderScheduleaNantucketCustomerMake anOutboundCallCancel aMultifamilyCompletea Call inunder 3minutesSchedulea Renter'sVisitSearch for acustomerbased onServiceAddressCheckFlexible toMove upboxViewDispatchConsoleFill a NextDayOpeningValidateElectricAccountSchedulea LoanInspectionSchedulea 1-4 unitCondoUpdatecustomer'semailaddressCreate aServiceRequestSearch for acustomerbased onPhoneNumberResolve aCustomerServiceIssueSchedulea PCRcustomerTranscribea VMAdd aNote onCSRConsoleReviewCustomerInteractionsto resolve acallTransfera CallRescheduleaWorkorderCreateCustomerrecord forMRVcustomerScheduleaLandlordVisitSchedulean SHVSchedulean NCAPappointmentReschedule anappointmentoriginallyscheduled inHUBCustomercommentson speedof callAdd anote inChatterSchedulean MRVSchedulean MMIapprovedcustomerCancel anappointmentoriginallyscheduled inHUBSchedulea FinalInspectionAdd aNote whileSchedulingComplete aRequest forProgramExceptionTemplateValidateGasAccountIndicate acustomerwants a callback torescheduleRefer Customerto anotheragency basedon EligibilityCheck FailRescheduleaMultifamilyEncounteranEligibilityCheck FailComplete aHeat LoanMailLiteratureRequestSchedulea WIFIVisitCancel aWorkorderResolvean HPCPendingCustomerRescheduleInspectionGet helpviaWebexGethelp inpersonSchedule a newhomeownerwho's accountsaren't in DSMTyetMake acustomerLaughOverrideAppointmentRecommendationsto select a specificdateCompletea Call inunder 1minuteOverride anEligibilityFail toscheduleSchedulein aMunicipalSchedulea CTinspectionAssist acustomerthru SelfSchedulingDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreateCustomerrecord for MMIapprovedcustomerSchedulea RIinspectionSchedulea MultiFamilyDispositiona Call inDSMTSearch for acustomerbased onAccountNumberUpdatecustomer'sphonenumberMove up acustomer fora differenttime on thesame dayConfirm ascheduledappointmentChangeWorkorderType on anexistingWorkorderCancelInspectionDetermine acustomer waspreviouslyserved by anHPCCompletea Call inunder 5minutesSchedulefor the 1stavailableoptionCreate aChange ofServiceProviderServiceRequestFill aSame DayOpeningSchedulean HEAReturna VoiceMailSchedulean InProcessInspectionCreate aManualWorkorderScheduleaNantucketCustomerMake anOutboundCallCancel aMultifamilyCompletea Call inunder 3minutesSchedulea Renter'sVisitSearch for acustomerbased onServiceAddressCheckFlexible toMove upboxViewDispatchConsoleFill a NextDayOpeningValidateElectricAccountSchedulea LoanInspectionSchedulea 1-4 unitCondoUpdatecustomer'semailaddressCreate aServiceRequestSearch for acustomerbased onPhoneNumberResolve aCustomerServiceIssueSchedulea PCRcustomerTranscribea VMAdd aNote onCSRConsoleReviewCustomerInteractionsto resolve acallTransfera CallRescheduleaWorkorderCreateCustomerrecord forMRVcustomerScheduleaLandlordVisitSchedulean SHVSchedulean NCAPappointmentReschedule anappointmentoriginallyscheduled inHUBCustomercommentson speedof callAdd anote inChatterSchedulean MRVSchedulean MMIapprovedcustomerCancel anappointmentoriginallyscheduled inHUBSchedulea FinalInspectionAdd aNote whileSchedulingComplete aRequest forProgramExceptionTemplateValidateGasAccountIndicate acustomerwants a callback torescheduleRefer Customerto anotheragency basedon EligibilityCheck FailRescheduleaMultifamilyEncounteranEligibilityCheck FailComplete aHeat LoanMailLiteratureRequestSchedulea WIFIVisitCancel aWorkorderResolvean HPCPendingCustomerRescheduleInspection

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get help via Webex
  2. Get help in person
  3. Schedule a new homeowner who's accounts aren't in DSMT yet
  4. Make a customer Laugh
  5. Override Appointment Recommendations to select a specific date
  6. Complete a Call in under 1 minute
  7. Override an Eligibility Fail to schedule
  8. Schedule in a Municipal
  9. Schedule a CT inspection
  10. Assist a customer thru Self Scheduling
  11. Determine a customer was previously served within the past 2 years
  12. Create Customer record for MMI approved customer
  13. Schedule a RI inspection
  14. Schedule a Multi Family
  15. Disposition a Call in DSMT
  16. Search for a customer based on Account Number
  17. Update customer's phone number
  18. Move up a customer for a different time on the same day
  19. Confirm a scheduled appointment
  20. Change Workorder Type on an existing Workorder
  21. Cancel Inspection
  22. Determine a customer was previously served by an HPC
  23. Complete a Call in under 5 minutes
  24. Schedule for the 1st available option
  25. Create a Change of Service Provider Service Request
  26. Fill a Same Day Opening
  27. Schedule an HEA
  28. Return a Voice Mail
  29. Schedule an In Process Inspection
  30. Create a Manual Workorder
  31. Schedule a Nantucket Customer
  32. Make an Outbound Call
  33. Cancel a Multifamily
  34. Complete a Call in under 3 minutes
  35. Schedule a Renter's Visit
  36. Search for a customer based on Service Address
  37. Check Flexible to Move up box
  38. View Dispatch Console
  39. Fill a Next Day Opening
  40. Validate Electric Account
  41. Schedule a Loan Inspection
  42. Schedule a 1-4 unit Condo
  43. Update customer's email address
  44. Create a Service Request
  45. Search for a customer based on Phone Number
  46. Resolve a Customer Service Issue
  47. Schedule a PCR customer
  48. Transcribe a VM
  49. Add a Note on CSR Console
  50. Review Customer Interactions to resolve a call
  51. Transfer a Call
  52. Reschedule a Workorder
  53. Create Customer record for MRV customer
  54. Schedule a Landlord Visit
  55. Schedule an SHV
  56. Schedule an NCAP appointment
  57. Reschedule an appointment originally scheduled in HUB
  58. Customer comments on speed of call
  59. Add a note in Chatter
  60. Schedule an MRV
  61. Schedule an MMI approved customer
  62. Cancel an appointment originally scheduled in HUB
  63. Schedule a Final Inspection
  64. Add a Note while Scheduling
  65. Complete a Request for Program Exception Template
  66. Validate Gas Account
  67. Indicate a customer wants a call back to reschedule
  68. Refer Customer to another agency based on Eligibility Check Fail
  69. Reschedule a Multifamily
  70. Encounter an Eligibility Check Fail
  71. Complete a Heat Loan Mail Literature Request
  72. Schedule a WIFI Visit
  73. Cancel a Workorder
  74. Resolve an HPC Pending Customer
  75. Reschedule Inspection