Confirm ascheduledappointmentSchedulea WIFIVisitAdd aNote whileSchedulingCompletea Call inunder 3minutesViewDispatchConsoleComplete aHeat LoanMailLiteratureRequestMove up acustomer fora differenttime on thesame dayValidateElectricAccountDetermine acustomer waspreviouslyserved withinthe past 2 yearsOverrideAppointmentRecommendationsto select a specificdateSearch for acustomerbased onAccountNumberSchedulea FinalInspectionCheckFlexible toMove upboxCancel aWorkorderComplete aRequest forProgramExceptionTemplateGet helpviaWebexSchedulean NCAPappointmentAdd anote inChatterIndicate acustomerwants a callback torescheduleCompletea Call inunder 5minutesAssist acustomerthru SelfSchedulingUpdatecustomer'sphonenumberDispositiona Call inDSMTSchedulea LoanInspectionMake anOutboundCallSchedulean SHVTransfera CallCreate aManualWorkorderResolvean HPCPendingCustomerSchedulefor the 1stavailableoptionSchedulein aMunicipalCancelInspectionReviewCustomerInteractionsto resolve acallMake acustomerLaughRescheduleaWorkorderCreate aServiceRequestValidateGasAccountCancel anappointmentoriginallyscheduled inHUBSchedulea CTinspectionReschedule anappointmentoriginallyscheduled inHUBCancel aMultifamilySchedulea PCRcustomerSchedulea RIinspectionCreate aChange ofServiceProviderServiceRequestSchedulea MultiFamilySearch for acustomerbased onPhoneNumberSchedule a newhomeownerwho's accountsaren't in DSMTyetScheduleaNantucketCustomerReturna VoiceMailOverride anEligibilityFail toscheduleScheduleaLandlordVisitCompletea Call inunder 1minuteDetermine acustomer waspreviouslyserved by anHPCFill aSame DayOpeningSchedulea Renter'sVisitRescheduleInspectionSchedulean InProcessInspectionAdd aNote onCSRConsoleEncounteranEligibilityCheck FailCreateCustomerrecord forMRVcustomerSchedulean MRVCreateCustomerrecord for MMIapprovedcustomerGethelp inpersonFill a NextDayOpeningRefer Customerto anotheragency basedon EligibilityCheck FailCustomercommentson speedof callChangeWorkorderType on anexistingWorkorderResolve aCustomerServiceIssueUpdatecustomer'semailaddressSchedulean HEASearch for acustomerbased onServiceAddressRescheduleaMultifamilyTranscribea VMSchedulean MMIapprovedcustomerSchedulea 1-4 unitCondoConfirm ascheduledappointmentSchedulea WIFIVisitAdd aNote whileSchedulingCompletea Call inunder 3minutesViewDispatchConsoleComplete aHeat LoanMailLiteratureRequestMove up acustomer fora differenttime on thesame dayValidateElectricAccountDetermine acustomer waspreviouslyserved withinthe past 2 yearsOverrideAppointmentRecommendationsto select a specificdateSearch for acustomerbased onAccountNumberSchedulea FinalInspectionCheckFlexible toMove upboxCancel aWorkorderComplete aRequest forProgramExceptionTemplateGet helpviaWebexSchedulean NCAPappointmentAdd anote inChatterIndicate acustomerwants a callback torescheduleCompletea Call inunder 5minutesAssist acustomerthru SelfSchedulingUpdatecustomer'sphonenumberDispositiona Call inDSMTSchedulea LoanInspectionMake anOutboundCallSchedulean SHVTransfera CallCreate aManualWorkorderResolvean HPCPendingCustomerSchedulefor the 1stavailableoptionSchedulein aMunicipalCancelInspectionReviewCustomerInteractionsto resolve acallMake acustomerLaughRescheduleaWorkorderCreate aServiceRequestValidateGasAccountCancel anappointmentoriginallyscheduled inHUBSchedulea CTinspectionReschedule anappointmentoriginallyscheduled inHUBCancel aMultifamilySchedulea PCRcustomerSchedulea RIinspectionCreate aChange ofServiceProviderServiceRequestSchedulea MultiFamilySearch for acustomerbased onPhoneNumberSchedule a newhomeownerwho's accountsaren't in DSMTyetScheduleaNantucketCustomerReturna VoiceMailOverride anEligibilityFail toscheduleScheduleaLandlordVisitCompletea Call inunder 1minuteDetermine acustomer waspreviouslyserved by anHPCFill aSame DayOpeningSchedulea Renter'sVisitRescheduleInspectionSchedulean InProcessInspectionAdd aNote onCSRConsoleEncounteranEligibilityCheck FailCreateCustomerrecord forMRVcustomerSchedulean MRVCreateCustomerrecord for MMIapprovedcustomerGethelp inpersonFill a NextDayOpeningRefer Customerto anotheragency basedon EligibilityCheck FailCustomercommentson speedof callChangeWorkorderType on anexistingWorkorderResolve aCustomerServiceIssueUpdatecustomer'semailaddressSchedulean HEASearch for acustomerbased onServiceAddressRescheduleaMultifamilyTranscribea VMSchedulean MMIapprovedcustomerSchedulea 1-4 unitCondo

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm a scheduled appointment
  2. Schedule a WIFI Visit
  3. Add a Note while Scheduling
  4. Complete a Call in under 3 minutes
  5. View Dispatch Console
  6. Complete a Heat Loan Mail Literature Request
  7. Move up a customer for a different time on the same day
  8. Validate Electric Account
  9. Determine a customer was previously served within the past 2 years
  10. Override Appointment Recommendations to select a specific date
  11. Search for a customer based on Account Number
  12. Schedule a Final Inspection
  13. Check Flexible to Move up box
  14. Cancel a Workorder
  15. Complete a Request for Program Exception Template
  16. Get help via Webex
  17. Schedule an NCAP appointment
  18. Add a note in Chatter
  19. Indicate a customer wants a call back to reschedule
  20. Complete a Call in under 5 minutes
  21. Assist a customer thru Self Scheduling
  22. Update customer's phone number
  23. Disposition a Call in DSMT
  24. Schedule a Loan Inspection
  25. Make an Outbound Call
  26. Schedule an SHV
  27. Transfer a Call
  28. Create a Manual Workorder
  29. Resolve an HPC Pending Customer
  30. Schedule for the 1st available option
  31. Schedule in a Municipal
  32. Cancel Inspection
  33. Review Customer Interactions to resolve a call
  34. Make a customer Laugh
  35. Reschedule a Workorder
  36. Create a Service Request
  37. Validate Gas Account
  38. Cancel an appointment originally scheduled in HUB
  39. Schedule a CT inspection
  40. Reschedule an appointment originally scheduled in HUB
  41. Cancel a Multifamily
  42. Schedule a PCR customer
  43. Schedule a RI inspection
  44. Create a Change of Service Provider Service Request
  45. Schedule a Multi Family
  46. Search for a customer based on Phone Number
  47. Schedule a new homeowner who's accounts aren't in DSMT yet
  48. Schedule a Nantucket Customer
  49. Return a Voice Mail
  50. Override an Eligibility Fail to schedule
  51. Schedule a Landlord Visit
  52. Complete a Call in under 1 minute
  53. Determine a customer was previously served by an HPC
  54. Fill a Same Day Opening
  55. Schedule a Renter's Visit
  56. Reschedule Inspection
  57. Schedule an In Process Inspection
  58. Add a Note on CSR Console
  59. Encounter an Eligibility Check Fail
  60. Create Customer record for MRV customer
  61. Schedule an MRV
  62. Create Customer record for MMI approved customer
  63. Get help in person
  64. Fill a Next Day Opening
  65. Refer Customer to another agency based on Eligibility Check Fail
  66. Customer comments on speed of call
  67. Change Workorder Type on an existing Workorder
  68. Resolve a Customer Service Issue
  69. Update customer's email address
  70. Schedule an HEA
  71. Search for a customer based on Service Address
  72. Reschedule a Multifamily
  73. Transcribe a VM
  74. Schedule an MMI approved customer
  75. Schedule a 1-4 unit Condo