EncounteranEligibilityCheck FailOverride anEligibilityFail toscheduleComplete aHeat LoanMailLiteratureRequestSearch for acustomerbased onAccountNumberCheckFlexible toMove upboxSchedulean MRVAssist acustomerthru SelfSchedulingCompletea Call inunder 3minutesCreate aChange ofServiceProviderServiceRequestGet helpviaWebexSchedulea CTinspectionMake acustomerLaughSchedulefor the 1stavailableoptionCancel aMultifamilySearch for acustomerbased onPhoneNumberOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'sphonenumberSchedulea FinalInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulea LoanInspectionScheduleaLandlordVisitScheduleaNantucketCustomerSchedulea WIFIVisitFill aSame DayOpeningFill a NextDayOpeningValidateElectricAccountSchedulea RIinspectionMove up acustomer fora differenttime on thesame dayCreate aManualWorkorderSchedulein aMunicipalResolvean HPCPendingCustomerCompletea Call inunder 1minuteMake anOutboundCallTranscribea VMSchedulean SHVGethelp inpersonRescheduleaMultifamilyReviewCustomerInteractionsto resolve acallCustomercommentson speedof callSearch for acustomerbased onServiceAddressSchedulea MultiFamilyValidateGasAccountCancel anappointmentoriginallyscheduled inHUBUpdatecustomer'semailaddressSchedulean InProcessInspectionTransfera CallSchedulean HEADispositiona Call inDSMTIndicate acustomerwants a callback torescheduleSchedulean NCAPappointmentResolve aCustomerServiceIssueCompletea Call inunder 5minutesCancelInspectionViewDispatchConsoleReturna VoiceMailCancel aWorkorderSchedulea 1-4 unitCondoAdd anote inChatterComplete aRequest forProgramExceptionTemplateReschedule anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerCreate aServiceRequestChangeWorkorderType on anexistingWorkorderAdd aNote whileSchedulingCreateCustomerrecord for MMIapprovedcustomerDetermine acustomer waspreviouslyserved by anHPCRescheduleInspectionRescheduleaWorkorderSchedulea Renter'sVisitDetermine acustomer waspreviouslyserved withinthe past 2 yearsConfirm ascheduledappointmentAdd aNote onCSRConsoleSchedulean MMIapprovedcustomerRefer Customerto anotheragency basedon EligibilityCheck FailCreateCustomerrecord forMRVcustomerEncounteranEligibilityCheck FailOverride anEligibilityFail toscheduleComplete aHeat LoanMailLiteratureRequestSearch for acustomerbased onAccountNumberCheckFlexible toMove upboxSchedulean MRVAssist acustomerthru SelfSchedulingCompletea Call inunder 3minutesCreate aChange ofServiceProviderServiceRequestGet helpviaWebexSchedulea CTinspectionMake acustomerLaughSchedulefor the 1stavailableoptionCancel aMultifamilySearch for acustomerbased onPhoneNumberOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'sphonenumberSchedulea FinalInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulea LoanInspectionScheduleaLandlordVisitScheduleaNantucketCustomerSchedulea WIFIVisitFill aSame DayOpeningFill a NextDayOpeningValidateElectricAccountSchedulea RIinspectionMove up acustomer fora differenttime on thesame dayCreate aManualWorkorderSchedulein aMunicipalResolvean HPCPendingCustomerCompletea Call inunder 1minuteMake anOutboundCallTranscribea VMSchedulean SHVGethelp inpersonRescheduleaMultifamilyReviewCustomerInteractionsto resolve acallCustomercommentson speedof callSearch for acustomerbased onServiceAddressSchedulea MultiFamilyValidateGasAccountCancel anappointmentoriginallyscheduled inHUBUpdatecustomer'semailaddressSchedulean InProcessInspectionTransfera CallSchedulean HEADispositiona Call inDSMTIndicate acustomerwants a callback torescheduleSchedulean NCAPappointmentResolve aCustomerServiceIssueCompletea Call inunder 5minutesCancelInspectionViewDispatchConsoleReturna VoiceMailCancel aWorkorderSchedulea 1-4 unitCondoAdd anote inChatterComplete aRequest forProgramExceptionTemplateReschedule anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerCreate aServiceRequestChangeWorkorderType on anexistingWorkorderAdd aNote whileSchedulingCreateCustomerrecord for MMIapprovedcustomerDetermine acustomer waspreviouslyserved by anHPCRescheduleInspectionRescheduleaWorkorderSchedulea Renter'sVisitDetermine acustomer waspreviouslyserved withinthe past 2 yearsConfirm ascheduledappointmentAdd aNote onCSRConsoleSchedulean MMIapprovedcustomerRefer Customerto anotheragency basedon EligibilityCheck FailCreateCustomerrecord forMRVcustomer

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encounter an Eligibility Check Fail
  2. Override an Eligibility Fail to schedule
  3. Complete a Heat Loan Mail Literature Request
  4. Search for a customer based on Account Number
  5. Check Flexible to Move up box
  6. Schedule an MRV
  7. Assist a customer thru Self Scheduling
  8. Complete a Call in under 3 minutes
  9. Create a Change of Service Provider Service Request
  10. Get help via Webex
  11. Schedule a CT inspection
  12. Make a customer Laugh
  13. Schedule for the 1st available option
  14. Cancel a Multifamily
  15. Search for a customer based on Phone Number
  16. Override Appointment Recommendations to select a specific date
  17. Update customer's phone number
  18. Schedule a Final Inspection
  19. Schedule a new homeowner who's accounts aren't in DSMT yet
  20. Schedule a Loan Inspection
  21. Schedule a Landlord Visit
  22. Schedule a Nantucket Customer
  23. Schedule a WIFI Visit
  24. Fill a Same Day Opening
  25. Fill a Next Day Opening
  26. Validate Electric Account
  27. Schedule a RI inspection
  28. Move up a customer for a different time on the same day
  29. Create a Manual Workorder
  30. Schedule in a Municipal
  31. Resolve an HPC Pending Customer
  32. Complete a Call in under 1 minute
  33. Make an Outbound Call
  34. Transcribe a VM
  35. Schedule an SHV
  36. Get help in person
  37. Reschedule a Multifamily
  38. Review Customer Interactions to resolve a call
  39. Customer comments on speed of call
  40. Search for a customer based on Service Address
  41. Schedule a Multi Family
  42. Validate Gas Account
  43. Cancel an appointment originally scheduled in HUB
  44. Update customer's email address
  45. Schedule an In Process Inspection
  46. Transfer a Call
  47. Schedule an HEA
  48. Disposition a Call in DSMT
  49. Indicate a customer wants a call back to reschedule
  50. Schedule an NCAP appointment
  51. Resolve a Customer Service Issue
  52. Complete a Call in under 5 minutes
  53. Cancel Inspection
  54. View Dispatch Console
  55. Return a Voice Mail
  56. Cancel a Workorder
  57. Schedule a 1-4 unit Condo
  58. Add a note in Chatter
  59. Complete a Request for Program Exception Template
  60. Reschedule an appointment originally scheduled in HUB
  61. Schedule a PCR customer
  62. Create a Service Request
  63. Change Workorder Type on an existing Workorder
  64. Add a Note while Scheduling
  65. Create Customer record for MMI approved customer
  66. Determine a customer was previously served by an HPC
  67. Reschedule Inspection
  68. Reschedule a Workorder
  69. Schedule a Renter's Visit
  70. Determine a customer was previously served within the past 2 years
  71. Confirm a scheduled appointment
  72. Add a Note on CSR Console
  73. Schedule an MMI approved customer
  74. Refer Customer to another agency based on Eligibility Check Fail
  75. Create Customer record for MRV customer