Schedulea LoanInspectionEncounteranEligibilityCheck FailSchedulein aMunicipalAdd aNote onCSRConsoleScheduleaLandlordVisitTransfera CallCompletea Call inunder 5minutesSchedulea MultiFamilyRescheduleaMultifamilyAdd aNote whileSchedulingFill aSame DayOpeningSearch for acustomerbased onServiceAddressMake acustomerLaughUpdatecustomer'sphonenumberSchedulean InProcessInspectionSchedulea 1-4 unitCondoDispositiona Call inDSMTCreateCustomerrecord for MMIapprovedcustomerViewDispatchConsoleComplete aHeat LoanMailLiteratureRequestReschedule anappointmentoriginallyscheduled inHUBChangeWorkorderType on anexistingWorkorderMove up acustomer fora differenttime on thesame dayOverrideAppointmentRecommendationsto select a specificdateCancel aMultifamilySchedulea Renter'sVisitSchedulefor the 1stavailableoptionGethelp inpersonSchedulea RIinspectionAdd anote inChatterSchedulea FinalInspectionFill a NextDayOpeningRescheduleaWorkorderValidateElectricAccountReturna VoiceMailSchedulea WIFIVisitRescheduleInspectionCancel aWorkorderAssist acustomerthru SelfSchedulingCreate aManualWorkorderSchedule a newhomeownerwho's accountsaren't in DSMTyetCompletea Call inunder 3minutesSearch for acustomerbased onPhoneNumberCustomercommentson speedof callSchedulean MMIapprovedcustomerUpdatecustomer'semailaddressCreate aChange ofServiceProviderServiceRequestValidateGasAccountReviewCustomerInteractionsto resolve acallIndicate acustomerwants a callback torescheduleCheckFlexible toMove upboxSchedulean MRVScheduleaNantucketCustomerOverride anEligibilityFail toscheduleResolvean HPCPendingCustomerResolve aCustomerServiceIssueSchedulean NCAPappointmentDetermine acustomer waspreviouslyserved withinthe past 2 yearsMake anOutboundCallSchedulea CTinspectionCreateCustomerrecord forMRVcustomerConfirm ascheduledappointmentDetermine acustomer waspreviouslyserved by anHPCCompletea Call inunder 1minuteSchedulean HEASchedulean SHVComplete aRequest forProgramExceptionTemplateTranscribea VMRefer Customerto anotheragency basedon EligibilityCheck FailCreate aServiceRequestCancelInspectionSearch for acustomerbased onAccountNumberCancel anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerGet helpviaWebexSchedulea LoanInspectionEncounteranEligibilityCheck FailSchedulein aMunicipalAdd aNote onCSRConsoleScheduleaLandlordVisitTransfera CallCompletea Call inunder 5minutesSchedulea MultiFamilyRescheduleaMultifamilyAdd aNote whileSchedulingFill aSame DayOpeningSearch for acustomerbased onServiceAddressMake acustomerLaughUpdatecustomer'sphonenumberSchedulean InProcessInspectionSchedulea 1-4 unitCondoDispositiona Call inDSMTCreateCustomerrecord for MMIapprovedcustomerViewDispatchConsoleComplete aHeat LoanMailLiteratureRequestReschedule anappointmentoriginallyscheduled inHUBChangeWorkorderType on anexistingWorkorderMove up acustomer fora differenttime on thesame dayOverrideAppointmentRecommendationsto select a specificdateCancel aMultifamilySchedulea Renter'sVisitSchedulefor the 1stavailableoptionGethelp inpersonSchedulea RIinspectionAdd anote inChatterSchedulea FinalInspectionFill a NextDayOpeningRescheduleaWorkorderValidateElectricAccountReturna VoiceMailSchedulea WIFIVisitRescheduleInspectionCancel aWorkorderAssist acustomerthru SelfSchedulingCreate aManualWorkorderSchedule a newhomeownerwho's accountsaren't in DSMTyetCompletea Call inunder 3minutesSearch for acustomerbased onPhoneNumberCustomercommentson speedof callSchedulean MMIapprovedcustomerUpdatecustomer'semailaddressCreate aChange ofServiceProviderServiceRequestValidateGasAccountReviewCustomerInteractionsto resolve acallIndicate acustomerwants a callback torescheduleCheckFlexible toMove upboxSchedulean MRVScheduleaNantucketCustomerOverride anEligibilityFail toscheduleResolvean HPCPendingCustomerResolve aCustomerServiceIssueSchedulean NCAPappointmentDetermine acustomer waspreviouslyserved withinthe past 2 yearsMake anOutboundCallSchedulea CTinspectionCreateCustomerrecord forMRVcustomerConfirm ascheduledappointmentDetermine acustomer waspreviouslyserved by anHPCCompletea Call inunder 1minuteSchedulean HEASchedulean SHVComplete aRequest forProgramExceptionTemplateTranscribea VMRefer Customerto anotheragency basedon EligibilityCheck FailCreate aServiceRequestCancelInspectionSearch for acustomerbased onAccountNumberCancel anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerGet helpviaWebex

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a Loan Inspection
  2. Encounter an Eligibility Check Fail
  3. Schedule in a Municipal
  4. Add a Note on CSR Console
  5. Schedule a Landlord Visit
  6. Transfer a Call
  7. Complete a Call in under 5 minutes
  8. Schedule a Multi Family
  9. Reschedule a Multifamily
  10. Add a Note while Scheduling
  11. Fill a Same Day Opening
  12. Search for a customer based on Service Address
  13. Make a customer Laugh
  14. Update customer's phone number
  15. Schedule an In Process Inspection
  16. Schedule a 1-4 unit Condo
  17. Disposition a Call in DSMT
  18. Create Customer record for MMI approved customer
  19. View Dispatch Console
  20. Complete a Heat Loan Mail Literature Request
  21. Reschedule an appointment originally scheduled in HUB
  22. Change Workorder Type on an existing Workorder
  23. Move up a customer for a different time on the same day
  24. Override Appointment Recommendations to select a specific date
  25. Cancel a Multifamily
  26. Schedule a Renter's Visit
  27. Schedule for the 1st available option
  28. Get help in person
  29. Schedule a RI inspection
  30. Add a note in Chatter
  31. Schedule a Final Inspection
  32. Fill a Next Day Opening
  33. Reschedule a Workorder
  34. Validate Electric Account
  35. Return a Voice Mail
  36. Schedule a WIFI Visit
  37. Reschedule Inspection
  38. Cancel a Workorder
  39. Assist a customer thru Self Scheduling
  40. Create a Manual Workorder
  41. Schedule a new homeowner who's accounts aren't in DSMT yet
  42. Complete a Call in under 3 minutes
  43. Search for a customer based on Phone Number
  44. Customer comments on speed of call
  45. Schedule an MMI approved customer
  46. Update customer's email address
  47. Create a Change of Service Provider Service Request
  48. Validate Gas Account
  49. Review Customer Interactions to resolve a call
  50. Indicate a customer wants a call back to reschedule
  51. Check Flexible to Move up box
  52. Schedule an MRV
  53. Schedule a Nantucket Customer
  54. Override an Eligibility Fail to schedule
  55. Resolve an HPC Pending Customer
  56. Resolve a Customer Service Issue
  57. Schedule an NCAP appointment
  58. Determine a customer was previously served within the past 2 years
  59. Make an Outbound Call
  60. Schedule a CT inspection
  61. Create Customer record for MRV customer
  62. Confirm a scheduled appointment
  63. Determine a customer was previously served by an HPC
  64. Complete a Call in under 1 minute
  65. Schedule an HEA
  66. Schedule an SHV
  67. Complete a Request for Program Exception Template
  68. Transcribe a VM
  69. Refer Customer to another agency based on Eligibility Check Fail
  70. Create a Service Request
  71. Cancel Inspection
  72. Search for a customer based on Account Number
  73. Cancel an appointment originally scheduled in HUB
  74. Schedule a PCR customer
  75. Get help via Webex