Override anEligibilityFail toscheduleCancel aMultifamilyResolvean HPCPendingCustomerMake acustomerLaughCompletea Call inunder 5minutesDetermine acustomer waspreviouslyserved by anHPCSchedulea PCRcustomerViewDispatchConsoleReturna VoiceMailScheduleaNantucketCustomerSchedulea WIFIVisitValidateGasAccountRescheduleInspectionTranscribea VMSchedulea Renter'sVisitAdd aNote whileSchedulingCreate aManualWorkorderSchedulefor the 1stavailableoptionSchedulean MRVRescheduleaWorkorderUpdatecustomer'sphonenumberDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulean NCAPappointmentValidateElectricAccountCreateCustomerrecord forMRVcustomerCreate aServiceRequestAdd anote inChatterConfirm ascheduledappointmentCompletea Call inunder 1minuteOverrideAppointmentRecommendationsto select a specificdateSchedulein aMunicipalSchedulean HEADispositiona Call inDSMTComplete aRequest forProgramExceptionTemplateCustomercommentson speedof callSchedulea 1-4 unitCondoCompletea Call inunder 3minutesSchedulean MMIapprovedcustomerSchedule a newhomeownerwho's accountsaren't in DSMTyetResolve aCustomerServiceIssueComplete aHeat LoanMailLiteratureRequestSchedulea MultiFamilySearch for acustomerbased onAccountNumberMove up acustomer fora differenttime on thesame dayEncounteranEligibilityCheck FailSchedulea FinalInspectionSchedulea CTinspectionSchedulean InProcessInspectionSchedulea RIinspectionCancelInspectionCreate aChange ofServiceProviderServiceRequestScheduleaLandlordVisitAssist acustomerthru SelfSchedulingTransfera CallGethelp inpersonRefer Customerto anotheragency basedon EligibilityCheck FailIndicate acustomerwants a callback torescheduleSchedulea LoanInspectionMake anOutboundCallGet helpviaWebexSearch for acustomerbased onServiceAddressChangeWorkorderType on anexistingWorkorderCancel anappointmentoriginallyscheduled inHUBCancel aWorkorderFill a NextDayOpeningAdd aNote onCSRConsoleSearch for acustomerbased onPhoneNumberUpdatecustomer'semailaddressCheckFlexible toMove upboxReschedule anappointmentoriginallyscheduled inHUBSchedulean SHVCreateCustomerrecord for MMIapprovedcustomerFill aSame DayOpeningRescheduleaMultifamilyReviewCustomerInteractionsto resolve acallOverride anEligibilityFail toscheduleCancel aMultifamilyResolvean HPCPendingCustomerMake acustomerLaughCompletea Call inunder 5minutesDetermine acustomer waspreviouslyserved by anHPCSchedulea PCRcustomerViewDispatchConsoleReturna VoiceMailScheduleaNantucketCustomerSchedulea WIFIVisitValidateGasAccountRescheduleInspectionTranscribea VMSchedulea Renter'sVisitAdd aNote whileSchedulingCreate aManualWorkorderSchedulefor the 1stavailableoptionSchedulean MRVRescheduleaWorkorderUpdatecustomer'sphonenumberDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulean NCAPappointmentValidateElectricAccountCreateCustomerrecord forMRVcustomerCreate aServiceRequestAdd anote inChatterConfirm ascheduledappointmentCompletea Call inunder 1minuteOverrideAppointmentRecommendationsto select a specificdateSchedulein aMunicipalSchedulean HEADispositiona Call inDSMTComplete aRequest forProgramExceptionTemplateCustomercommentson speedof callSchedulea 1-4 unitCondoCompletea Call inunder 3minutesSchedulean MMIapprovedcustomerSchedule a newhomeownerwho's accountsaren't in DSMTyetResolve aCustomerServiceIssueComplete aHeat LoanMailLiteratureRequestSchedulea MultiFamilySearch for acustomerbased onAccountNumberMove up acustomer fora differenttime on thesame dayEncounteranEligibilityCheck FailSchedulea FinalInspectionSchedulea CTinspectionSchedulean InProcessInspectionSchedulea RIinspectionCancelInspectionCreate aChange ofServiceProviderServiceRequestScheduleaLandlordVisitAssist acustomerthru SelfSchedulingTransfera CallGethelp inpersonRefer Customerto anotheragency basedon EligibilityCheck FailIndicate acustomerwants a callback torescheduleSchedulea LoanInspectionMake anOutboundCallGet helpviaWebexSearch for acustomerbased onServiceAddressChangeWorkorderType on anexistingWorkorderCancel anappointmentoriginallyscheduled inHUBCancel aWorkorderFill a NextDayOpeningAdd aNote onCSRConsoleSearch for acustomerbased onPhoneNumberUpdatecustomer'semailaddressCheckFlexible toMove upboxReschedule anappointmentoriginallyscheduled inHUBSchedulean SHVCreateCustomerrecord for MMIapprovedcustomerFill aSame DayOpeningRescheduleaMultifamilyReviewCustomerInteractionsto resolve acall

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
  1. Override an Eligibility Fail to schedule
  2. Cancel a Multifamily
  3. Resolve an HPC Pending Customer
  4. Make a customer Laugh
  5. Complete a Call in under 5 minutes
  6. Determine a customer was previously served by an HPC
  7. Schedule a PCR customer
  8. View Dispatch Console
  9. Return a Voice Mail
  10. Schedule a Nantucket Customer
  11. Schedule a WIFI Visit
  12. Validate Gas Account
  13. Reschedule Inspection
  14. Transcribe a VM
  15. Schedule a Renter's Visit
  16. Add a Note while Scheduling
  17. Create a Manual Workorder
  18. Schedule for the 1st available option
  19. Schedule an MRV
  20. Reschedule a Workorder
  21. Update customer's phone number
  22. Determine a customer was previously served within the past 2 years
  23. Schedule an NCAP appointment
  24. Validate Electric Account
  25. Create Customer record for MRV customer
  26. Create a Service Request
  27. Add a note in Chatter
  28. Confirm a scheduled appointment
  29. Complete a Call in under 1 minute
  30. Override Appointment Recommendations to select a specific date
  31. Schedule in a Municipal
  32. Schedule an HEA
  33. Disposition a Call in DSMT
  34. Complete a Request for Program Exception Template
  35. Customer comments on speed of call
  36. Schedule a 1-4 unit Condo
  37. Complete a Call in under 3 minutes
  38. Schedule an MMI approved customer
  39. Schedule a new homeowner who's accounts aren't in DSMT yet
  40. Resolve a Customer Service Issue
  41. Complete a Heat Loan Mail Literature Request
  42. Schedule a Multi Family
  43. Search for a customer based on Account Number
  44. Move up a customer for a different time on the same day
  45. Encounter an Eligibility Check Fail
  46. Schedule a Final Inspection
  47. Schedule a CT inspection
  48. Schedule an In Process Inspection
  49. Schedule a RI inspection
  50. Cancel Inspection
  51. Create a Change of Service Provider Service Request
  52. Schedule a Landlord Visit
  53. Assist a customer thru Self Scheduling
  54. Transfer a Call
  55. Get help in person
  56. Refer Customer to another agency based on Eligibility Check Fail
  57. Indicate a customer wants a call back to reschedule
  58. Schedule a Loan Inspection
  59. Make an Outbound Call
  60. Get help via Webex
  61. Search for a customer based on Service Address
  62. Change Workorder Type on an existing Workorder
  63. Cancel an appointment originally scheduled in HUB
  64. Cancel a Workorder
  65. Fill a Next Day Opening
  66. Add a Note on CSR Console
  67. Search for a customer based on Phone Number
  68. Update customer's email address
  69. Check Flexible to Move up box
  70. Reschedule an appointment originally scheduled in HUB
  71. Schedule an SHV
  72. Create Customer record for MMI approved customer
  73. Fill a Same Day Opening
  74. Reschedule a Multifamily
  75. Review Customer Interactions to resolve a call