Schedulea Renter'sVisitValidateElectricAccountGet helpviaWebexCreate aChange ofServiceProviderServiceRequestCompletea Call inunder 3minutesSchedulein aMunicipalSchedulea LoanInspectionCancelInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetResolve aCustomerServiceIssueSearch for acustomerbased onPhoneNumberRescheduleInspectionCompletea Call inunder 1minuteTransfera CallDetermine acustomer waspreviouslyserved by anHPCIndicate acustomerwants a callback torescheduleCreateCustomerrecord for MMIapprovedcustomerSchedulean MMIapprovedcustomerValidateGasAccountSchedulea WIFIVisitUpdatecustomer'sphonenumberSchedulean NCAPappointmentSchedulea CTinspectionCancel aWorkorderAdd aNote onCSRConsoleSchedulea MultiFamilyReschedule anappointmentoriginallyscheduled inHUBCreateCustomerrecord forMRVcustomerAdd anote inChatterConfirm ascheduledappointmentRefer Customerto anotheragency basedon EligibilityCheck FailRescheduleaMultifamilyOverrideAppointmentRecommendationsto select a specificdateRescheduleaWorkorderCreate aManualWorkorderTranscribea VMMake acustomerLaughScheduleaNantucketCustomerFill a NextDayOpeningChangeWorkorderType on anexistingWorkorderCompletea Call inunder 5minutesComplete aRequest forProgramExceptionTemplateSchedulean MRVCheckFlexible toMove upboxCancel aMultifamilyCreate aServiceRequestDispositiona Call inDSMTSchedulea 1-4 unitCondoAssist acustomerthru SelfSchedulingSchedulea PCRcustomerSchedulean HEAComplete aHeat LoanMailLiteratureRequestSchedulean InProcessInspectionCustomercommentson speedof callViewDispatchConsoleDetermine acustomer waspreviouslyserved withinthe past 2 yearsSearch for acustomerbased onAccountNumberReviewCustomerInteractionsto resolve acallGethelp inpersonMake anOutboundCallOverride anEligibilityFail toscheduleEncounteranEligibilityCheck FailSchedulean SHVMove up acustomer fora differenttime on thesame dayCancel anappointmentoriginallyscheduled inHUBResolvean HPCPendingCustomerUpdatecustomer'semailaddressScheduleaLandlordVisitReturna VoiceMailSearch for acustomerbased onServiceAddressSchedulefor the 1stavailableoptionFill aSame DayOpeningSchedulea FinalInspectionAdd aNote whileSchedulingSchedulea RIinspectionSchedulea Renter'sVisitValidateElectricAccountGet helpviaWebexCreate aChange ofServiceProviderServiceRequestCompletea Call inunder 3minutesSchedulein aMunicipalSchedulea LoanInspectionCancelInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetResolve aCustomerServiceIssueSearch for acustomerbased onPhoneNumberRescheduleInspectionCompletea Call inunder 1minuteTransfera CallDetermine acustomer waspreviouslyserved by anHPCIndicate acustomerwants a callback torescheduleCreateCustomerrecord for MMIapprovedcustomerSchedulean MMIapprovedcustomerValidateGasAccountSchedulea WIFIVisitUpdatecustomer'sphonenumberSchedulean NCAPappointmentSchedulea CTinspectionCancel aWorkorderAdd aNote onCSRConsoleSchedulea MultiFamilyReschedule anappointmentoriginallyscheduled inHUBCreateCustomerrecord forMRVcustomerAdd anote inChatterConfirm ascheduledappointmentRefer Customerto anotheragency basedon EligibilityCheck FailRescheduleaMultifamilyOverrideAppointmentRecommendationsto select a specificdateRescheduleaWorkorderCreate aManualWorkorderTranscribea VMMake acustomerLaughScheduleaNantucketCustomerFill a NextDayOpeningChangeWorkorderType on anexistingWorkorderCompletea Call inunder 5minutesComplete aRequest forProgramExceptionTemplateSchedulean MRVCheckFlexible toMove upboxCancel aMultifamilyCreate aServiceRequestDispositiona Call inDSMTSchedulea 1-4 unitCondoAssist acustomerthru SelfSchedulingSchedulea PCRcustomerSchedulean HEAComplete aHeat LoanMailLiteratureRequestSchedulean InProcessInspectionCustomercommentson speedof callViewDispatchConsoleDetermine acustomer waspreviouslyserved withinthe past 2 yearsSearch for acustomerbased onAccountNumberReviewCustomerInteractionsto resolve acallGethelp inpersonMake anOutboundCallOverride anEligibilityFail toscheduleEncounteranEligibilityCheck FailSchedulean SHVMove up acustomer fora differenttime on thesame dayCancel anappointmentoriginallyscheduled inHUBResolvean HPCPendingCustomerUpdatecustomer'semailaddressScheduleaLandlordVisitReturna VoiceMailSearch for acustomerbased onServiceAddressSchedulefor the 1stavailableoptionFill aSame DayOpeningSchedulea FinalInspectionAdd aNote whileSchedulingSchedulea RIinspection

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a Renter's Visit
  2. Validate Electric Account
  3. Get help via Webex
  4. Create a Change of Service Provider Service Request
  5. Complete a Call in under 3 minutes
  6. Schedule in a Municipal
  7. Schedule a Loan Inspection
  8. Cancel Inspection
  9. Schedule a new homeowner who's accounts aren't in DSMT yet
  10. Resolve a Customer Service Issue
  11. Search for a customer based on Phone Number
  12. Reschedule Inspection
  13. Complete a Call in under 1 minute
  14. Transfer a Call
  15. Determine a customer was previously served by an HPC
  16. Indicate a customer wants a call back to reschedule
  17. Create Customer record for MMI approved customer
  18. Schedule an MMI approved customer
  19. Validate Gas Account
  20. Schedule a WIFI Visit
  21. Update customer's phone number
  22. Schedule an NCAP appointment
  23. Schedule a CT inspection
  24. Cancel a Workorder
  25. Add a Note on CSR Console
  26. Schedule a Multi Family
  27. Reschedule an appointment originally scheduled in HUB
  28. Create Customer record for MRV customer
  29. Add a note in Chatter
  30. Confirm a scheduled appointment
  31. Refer Customer to another agency based on Eligibility Check Fail
  32. Reschedule a Multifamily
  33. Override Appointment Recommendations to select a specific date
  34. Reschedule a Workorder
  35. Create a Manual Workorder
  36. Transcribe a VM
  37. Make a customer Laugh
  38. Schedule a Nantucket Customer
  39. Fill a Next Day Opening
  40. Change Workorder Type on an existing Workorder
  41. Complete a Call in under 5 minutes
  42. Complete a Request for Program Exception Template
  43. Schedule an MRV
  44. Check Flexible to Move up box
  45. Cancel a Multifamily
  46. Create a Service Request
  47. Disposition a Call in DSMT
  48. Schedule a 1-4 unit Condo
  49. Assist a customer thru Self Scheduling
  50. Schedule a PCR customer
  51. Schedule an HEA
  52. Complete a Heat Loan Mail Literature Request
  53. Schedule an In Process Inspection
  54. Customer comments on speed of call
  55. View Dispatch Console
  56. Determine a customer was previously served within the past 2 years
  57. Search for a customer based on Account Number
  58. Review Customer Interactions to resolve a call
  59. Get help in person
  60. Make an Outbound Call
  61. Override an Eligibility Fail to schedule
  62. Encounter an Eligibility Check Fail
  63. Schedule an SHV
  64. Move up a customer for a different time on the same day
  65. Cancel an appointment originally scheduled in HUB
  66. Resolve an HPC Pending Customer
  67. Update customer's email address
  68. Schedule a Landlord Visit
  69. Return a Voice Mail
  70. Search for a customer based on Service Address
  71. Schedule for the 1st available option
  72. Fill a Same Day Opening
  73. Schedule a Final Inspection
  74. Add a Note while Scheduling
  75. Schedule a RI inspection