Complete aHeat LoanMailLiteratureRequestAdd anote inChatterCreate aChange ofServiceProviderServiceRequestSchedulean HEAReschedule anappointmentoriginallyscheduled inHUBOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'semailaddressDispositiona Call inDSMTDetermine acustomer waspreviouslyserved by anHPCSchedulea WIFIVisitSchedulefor the 1stavailableoptionDetermine acustomer waspreviouslyserved withinthe past 2 yearsOverride anEligibilityFail toscheduleChangeWorkorderType on anexistingWorkorderGet helpviaWebexResolve aCustomerServiceIssueSchedulea CTinspectionAdd aNote onCSRConsoleSchedulean SHVCompletea Call inunder 5minutesSearch for acustomerbased onAccountNumberScheduleaNantucketCustomerSchedulea RIinspectionSchedulea PCRcustomerSchedulein aMunicipalValidateGasAccountTranscribea VMFill aSame DayOpeningRescheduleInspectionConfirm ascheduledappointmentCreateCustomerrecord forMRVcustomerSchedule a newhomeownerwho's accountsaren't in DSMTyetResolvean HPCPendingCustomerAssist acustomerthru SelfSchedulingViewDispatchConsoleFill a NextDayOpeningCompletea Call inunder 3minutesCheckFlexible toMove upboxComplete aRequest forProgramExceptionTemplateRescheduleaWorkorderSearch for acustomerbased onPhoneNumberSearch for acustomerbased onServiceAddressMake acustomerLaughMove up acustomer fora differenttime on thesame daySchedulea MultiFamilySchedulean NCAPappointmentReturna VoiceMailIndicate acustomerwants a callback torescheduleUpdatecustomer'sphonenumberCreateCustomerrecord for MMIapprovedcustomerSchedulea 1-4 unitCondoCreate aServiceRequestSchedulean InProcessInspectionMake anOutboundCallCompletea Call inunder 1minuteSchedulean MMIapprovedcustomerSchedulea FinalInspectionEncounteranEligibilityCheck FailSchedulean MRVSchedulea LoanInspectionCancelInspectionCreate aManualWorkorderCancel anappointmentoriginallyscheduled inHUBAdd aNote whileSchedulingCustomercommentson speedof callGethelp inpersonScheduleaLandlordVisitRefer Customerto anotheragency basedon EligibilityCheck FailCancel aWorkorderReviewCustomerInteractionsto resolve acallSchedulea Renter'sVisitRescheduleaMultifamilyTransfera CallValidateElectricAccountCancel aMultifamilyComplete aHeat LoanMailLiteratureRequestAdd anote inChatterCreate aChange ofServiceProviderServiceRequestSchedulean HEAReschedule anappointmentoriginallyscheduled inHUBOverrideAppointmentRecommendationsto select a specificdateUpdatecustomer'semailaddressDispositiona Call inDSMTDetermine acustomer waspreviouslyserved by anHPCSchedulea WIFIVisitSchedulefor the 1stavailableoptionDetermine acustomer waspreviouslyserved withinthe past 2 yearsOverride anEligibilityFail toscheduleChangeWorkorderType on anexistingWorkorderGet helpviaWebexResolve aCustomerServiceIssueSchedulea CTinspectionAdd aNote onCSRConsoleSchedulean SHVCompletea Call inunder 5minutesSearch for acustomerbased onAccountNumberScheduleaNantucketCustomerSchedulea RIinspectionSchedulea PCRcustomerSchedulein aMunicipalValidateGasAccountTranscribea VMFill aSame DayOpeningRescheduleInspectionConfirm ascheduledappointmentCreateCustomerrecord forMRVcustomerSchedule a newhomeownerwho's accountsaren't in DSMTyetResolvean HPCPendingCustomerAssist acustomerthru SelfSchedulingViewDispatchConsoleFill a NextDayOpeningCompletea Call inunder 3minutesCheckFlexible toMove upboxComplete aRequest forProgramExceptionTemplateRescheduleaWorkorderSearch for acustomerbased onPhoneNumberSearch for acustomerbased onServiceAddressMake acustomerLaughMove up acustomer fora differenttime on thesame daySchedulea MultiFamilySchedulean NCAPappointmentReturna VoiceMailIndicate acustomerwants a callback torescheduleUpdatecustomer'sphonenumberCreateCustomerrecord for MMIapprovedcustomerSchedulea 1-4 unitCondoCreate aServiceRequestSchedulean InProcessInspectionMake anOutboundCallCompletea Call inunder 1minuteSchedulean MMIapprovedcustomerSchedulea FinalInspectionEncounteranEligibilityCheck FailSchedulean MRVSchedulea LoanInspectionCancelInspectionCreate aManualWorkorderCancel anappointmentoriginallyscheduled inHUBAdd aNote whileSchedulingCustomercommentson speedof callGethelp inpersonScheduleaLandlordVisitRefer Customerto anotheragency basedon EligibilityCheck FailCancel aWorkorderReviewCustomerInteractionsto resolve acallSchedulea Renter'sVisitRescheduleaMultifamilyTransfera CallValidateElectricAccountCancel aMultifamily

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Heat Loan Mail Literature Request
  2. Add a note in Chatter
  3. Create a Change of Service Provider Service Request
  4. Schedule an HEA
  5. Reschedule an appointment originally scheduled in HUB
  6. Override Appointment Recommendations to select a specific date
  7. Update customer's email address
  8. Disposition a Call in DSMT
  9. Determine a customer was previously served by an HPC
  10. Schedule a WIFI Visit
  11. Schedule for the 1st available option
  12. Determine a customer was previously served within the past 2 years
  13. Override an Eligibility Fail to schedule
  14. Change Workorder Type on an existing Workorder
  15. Get help via Webex
  16. Resolve a Customer Service Issue
  17. Schedule a CT inspection
  18. Add a Note on CSR Console
  19. Schedule an SHV
  20. Complete a Call in under 5 minutes
  21. Search for a customer based on Account Number
  22. Schedule a Nantucket Customer
  23. Schedule a RI inspection
  24. Schedule a PCR customer
  25. Schedule in a Municipal
  26. Validate Gas Account
  27. Transcribe a VM
  28. Fill a Same Day Opening
  29. Reschedule Inspection
  30. Confirm a scheduled appointment
  31. Create Customer record for MRV customer
  32. Schedule a new homeowner who's accounts aren't in DSMT yet
  33. Resolve an HPC Pending Customer
  34. Assist a customer thru Self Scheduling
  35. View Dispatch Console
  36. Fill a Next Day Opening
  37. Complete a Call in under 3 minutes
  38. Check Flexible to Move up box
  39. Complete a Request for Program Exception Template
  40. Reschedule a Workorder
  41. Search for a customer based on Phone Number
  42. Search for a customer based on Service Address
  43. Make a customer Laugh
  44. Move up a customer for a different time on the same day
  45. Schedule a Multi Family
  46. Schedule an NCAP appointment
  47. Return a Voice Mail
  48. Indicate a customer wants a call back to reschedule
  49. Update customer's phone number
  50. Create Customer record for MMI approved customer
  51. Schedule a 1-4 unit Condo
  52. Create a Service Request
  53. Schedule an In Process Inspection
  54. Make an Outbound Call
  55. Complete a Call in under 1 minute
  56. Schedule an MMI approved customer
  57. Schedule a Final Inspection
  58. Encounter an Eligibility Check Fail
  59. Schedule an MRV
  60. Schedule a Loan Inspection
  61. Cancel Inspection
  62. Create a Manual Workorder
  63. Cancel an appointment originally scheduled in HUB
  64. Add a Note while Scheduling
  65. Customer comments on speed of call
  66. Get help in person
  67. Schedule a Landlord Visit
  68. Refer Customer to another agency based on Eligibility Check Fail
  69. Cancel a Workorder
  70. Review Customer Interactions to resolve a call
  71. Schedule a Renter's Visit
  72. Reschedule a Multifamily
  73. Transfer a Call
  74. Validate Electric Account
  75. Cancel a Multifamily