Schedulea WIFIVisitRefer Customerto anotheragency basedon EligibilityCheck FailSchedulea MultiFamilyCreateCustomerrecord forMRVcustomerSchedulea FinalInspectionScheduleaLandlordVisitSearch for acustomerbased onServiceAddressChangeWorkorderType on anexistingWorkorderSchedulea 1-4 unitCondoUpdatecustomer'semailaddressCancel aWorkorderMove up acustomer fora differenttime on thesame dayScheduleaNantucketCustomerAdd aNote whileSchedulingSchedulean NCAPappointmentRescheduleInspectionSchedulean MRVEncounteranEligibilityCheck FailDispositiona Call inDSMTSchedulein aMunicipalIndicate acustomerwants a callback torescheduleSchedulea Renter'sVisitSchedulea RIinspectionUpdatecustomer'sphonenumberCustomercommentson speedof callAssist acustomerthru SelfSchedulingCancelInspectionComplete aHeat LoanMailLiteratureRequestSchedulea CTinspectionCreate aManualWorkorderRescheduleaMultifamilySearch for acustomerbased onPhoneNumberDetermine acustomer waspreviouslyserved withinthe past 2 yearsMake acustomerLaughCreateCustomerrecord for MMIapprovedcustomerResolvean HPCPendingCustomerSchedulean MMIapprovedcustomerSchedulean SHVTranscribea VMReschedule anappointmentoriginallyscheduled inHUBCompletea Call inunder 3minutesOverride anEligibilityFail toscheduleViewDispatchConsoleCheckFlexible toMove upboxConfirm ascheduledappointmentValidateGasAccountDetermine acustomer waspreviouslyserved by anHPCOverrideAppointmentRecommendationsto select a specificdateCancel aMultifamilyCompletea Call inunder 5minutesCreate aChange ofServiceProviderServiceRequestReturna VoiceMailSchedulea LoanInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulefor the 1stavailableoptionCompletea Call inunder 1minuteAdd anote inChatterMake anOutboundCallGethelp inpersonSchedulean HEASearch for acustomerbased onAccountNumberComplete aRequest forProgramExceptionTemplateCreate aServiceRequestTransfera CallValidateElectricAccountCancel anappointmentoriginallyscheduled inHUBSchedulean InProcessInspectionRescheduleaWorkorderReviewCustomerInteractionsto resolve acallGet helpviaWebexFill a NextDayOpeningAdd aNote onCSRConsoleFill aSame DayOpeningSchedulea PCRcustomerResolve aCustomerServiceIssueSchedulea WIFIVisitRefer Customerto anotheragency basedon EligibilityCheck FailSchedulea MultiFamilyCreateCustomerrecord forMRVcustomerSchedulea FinalInspectionScheduleaLandlordVisitSearch for acustomerbased onServiceAddressChangeWorkorderType on anexistingWorkorderSchedulea 1-4 unitCondoUpdatecustomer'semailaddressCancel aWorkorderMove up acustomer fora differenttime on thesame dayScheduleaNantucketCustomerAdd aNote whileSchedulingSchedulean NCAPappointmentRescheduleInspectionSchedulean MRVEncounteranEligibilityCheck FailDispositiona Call inDSMTSchedulein aMunicipalIndicate acustomerwants a callback torescheduleSchedulea Renter'sVisitSchedulea RIinspectionUpdatecustomer'sphonenumberCustomercommentson speedof callAssist acustomerthru SelfSchedulingCancelInspectionComplete aHeat LoanMailLiteratureRequestSchedulea CTinspectionCreate aManualWorkorderRescheduleaMultifamilySearch for acustomerbased onPhoneNumberDetermine acustomer waspreviouslyserved withinthe past 2 yearsMake acustomerLaughCreateCustomerrecord for MMIapprovedcustomerResolvean HPCPendingCustomerSchedulean MMIapprovedcustomerSchedulean SHVTranscribea VMReschedule anappointmentoriginallyscheduled inHUBCompletea Call inunder 3minutesOverride anEligibilityFail toscheduleViewDispatchConsoleCheckFlexible toMove upboxConfirm ascheduledappointmentValidateGasAccountDetermine acustomer waspreviouslyserved by anHPCOverrideAppointmentRecommendationsto select a specificdateCancel aMultifamilyCompletea Call inunder 5minutesCreate aChange ofServiceProviderServiceRequestReturna VoiceMailSchedulea LoanInspectionSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulefor the 1stavailableoptionCompletea Call inunder 1minuteAdd anote inChatterMake anOutboundCallGethelp inpersonSchedulean HEASearch for acustomerbased onAccountNumberComplete aRequest forProgramExceptionTemplateCreate aServiceRequestTransfera CallValidateElectricAccountCancel anappointmentoriginallyscheduled inHUBSchedulean InProcessInspectionRescheduleaWorkorderReviewCustomerInteractionsto resolve acallGet helpviaWebexFill a NextDayOpeningAdd aNote onCSRConsoleFill aSame DayOpeningSchedulea PCRcustomerResolve aCustomerServiceIssue

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
  1. Schedule a WIFI Visit
  2. Refer Customer to another agency based on Eligibility Check Fail
  3. Schedule a Multi Family
  4. Create Customer record for MRV customer
  5. Schedule a Final Inspection
  6. Schedule a Landlord Visit
  7. Search for a customer based on Service Address
  8. Change Workorder Type on an existing Workorder
  9. Schedule a 1-4 unit Condo
  10. Update customer's email address
  11. Cancel a Workorder
  12. Move up a customer for a different time on the same day
  13. Schedule a Nantucket Customer
  14. Add a Note while Scheduling
  15. Schedule an NCAP appointment
  16. Reschedule Inspection
  17. Schedule an MRV
  18. Encounter an Eligibility Check Fail
  19. Disposition a Call in DSMT
  20. Schedule in a Municipal
  21. Indicate a customer wants a call back to reschedule
  22. Schedule a Renter's Visit
  23. Schedule a RI inspection
  24. Update customer's phone number
  25. Customer comments on speed of call
  26. Assist a customer thru Self Scheduling
  27. Cancel Inspection
  28. Complete a Heat Loan Mail Literature Request
  29. Schedule a CT inspection
  30. Create a Manual Workorder
  31. Reschedule a Multifamily
  32. Search for a customer based on Phone Number
  33. Determine a customer was previously served within the past 2 years
  34. Make a customer Laugh
  35. Create Customer record for MMI approved customer
  36. Resolve an HPC Pending Customer
  37. Schedule an MMI approved customer
  38. Schedule an SHV
  39. Transcribe a VM
  40. Reschedule an appointment originally scheduled in HUB
  41. Complete a Call in under 3 minutes
  42. Override an Eligibility Fail to schedule
  43. View Dispatch Console
  44. Check Flexible to Move up box
  45. Confirm a scheduled appointment
  46. Validate Gas Account
  47. Determine a customer was previously served by an HPC
  48. Override Appointment Recommendations to select a specific date
  49. Cancel a Multifamily
  50. Complete a Call in under 5 minutes
  51. Create a Change of Service Provider Service Request
  52. Return a Voice Mail
  53. Schedule a Loan Inspection
  54. Schedule a new homeowner who's accounts aren't in DSMT yet
  55. Schedule for the 1st available option
  56. Complete a Call in under 1 minute
  57. Add a note in Chatter
  58. Make an Outbound Call
  59. Get help in person
  60. Schedule an HEA
  61. Search for a customer based on Account Number
  62. Complete a Request for Program Exception Template
  63. Create a Service Request
  64. Transfer a Call
  65. Validate Electric Account
  66. Cancel an appointment originally scheduled in HUB
  67. Schedule an In Process Inspection
  68. Reschedule a Workorder
  69. Review Customer Interactions to resolve a call
  70. Get help via Webex
  71. Fill a Next Day Opening
  72. Add a Note on CSR Console
  73. Fill a Same Day Opening
  74. Schedule a PCR customer
  75. Resolve a Customer Service Issue