Override anEligibilityFail toscheduleRefer Customerto anotheragency basedon EligibilityCheck FailCreate aManualWorkorderSchedulean HEASearch for acustomerbased onAccountNumberSchedulea WIFIVisitReschedule anappointmentoriginallyscheduled inHUBUpdatecustomer'sphonenumberCompletea Call inunder 3minutesScheduleaLandlordVisitTranscribea VMGet helpviaWebexResolvean HPCPendingCustomerSchedulea RIinspectionValidateGasAccountDetermine acustomer waspreviouslyserved by anHPCMake acustomerLaughAdd anote inChatterCreate aChange ofServiceProviderServiceRequestCustomercommentson speedof callCancel aMultifamilySchedulea FinalInspectionMake anOutboundCallSchedulea LoanInspectionCancel aWorkorderComplete aRequest forProgramExceptionTemplateSchedulean SHVSchedule a newhomeownerwho's accountsaren't in DSMTyetCompletea Call inunder 5minutesConfirm ascheduledappointmentValidateElectricAccountTransfera CallSchedulea CTinspectionSchedulean MRVDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreateCustomerrecord for MMIapprovedcustomerSearch for acustomerbased onServiceAddressSchedulea Renter'sVisitRescheduleInspectionSchedulefor the 1stavailableoptionSchedulein aMunicipalRescheduleaWorkorderCreate aServiceRequestFill a NextDayOpeningViewDispatchConsoleCancelInspectionSchedulea MultiFamilySchedulean NCAPappointmentCheckFlexible toMove upboxAdd aNote onCSRConsoleRescheduleaMultifamilyReviewCustomerInteractionsto resolve acallEncounteranEligibilityCheck FailResolve aCustomerServiceIssueSchedulean InProcessInspectionComplete aHeat LoanMailLiteratureRequestAssist acustomerthru SelfSchedulingSearch for acustomerbased onPhoneNumberGethelp inpersonCompletea Call inunder 1minuteFill aSame DayOpeningCancel anappointmentoriginallyscheduled inHUBOverrideAppointmentRecommendationsto select a specificdateReturna VoiceMailMove up acustomer fora differenttime on thesame daySchedulea PCRcustomerCreateCustomerrecord forMRVcustomerIndicate acustomerwants a callback torescheduleDispositiona Call inDSMTUpdatecustomer'semailaddressScheduleaNantucketCustomerChangeWorkorderType on anexistingWorkorderSchedulea 1-4 unitCondoSchedulean MMIapprovedcustomerAdd aNote whileSchedulingOverride anEligibilityFail toscheduleRefer Customerto anotheragency basedon EligibilityCheck FailCreate aManualWorkorderSchedulean HEASearch for acustomerbased onAccountNumberSchedulea WIFIVisitReschedule anappointmentoriginallyscheduled inHUBUpdatecustomer'sphonenumberCompletea Call inunder 3minutesScheduleaLandlordVisitTranscribea VMGet helpviaWebexResolvean HPCPendingCustomerSchedulea RIinspectionValidateGasAccountDetermine acustomer waspreviouslyserved by anHPCMake acustomerLaughAdd anote inChatterCreate aChange ofServiceProviderServiceRequestCustomercommentson speedof callCancel aMultifamilySchedulea FinalInspectionMake anOutboundCallSchedulea LoanInspectionCancel aWorkorderComplete aRequest forProgramExceptionTemplateSchedulean SHVSchedule a newhomeownerwho's accountsaren't in DSMTyetCompletea Call inunder 5minutesConfirm ascheduledappointmentValidateElectricAccountTransfera CallSchedulea CTinspectionSchedulean MRVDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreateCustomerrecord for MMIapprovedcustomerSearch for acustomerbased onServiceAddressSchedulea Renter'sVisitRescheduleInspectionSchedulefor the 1stavailableoptionSchedulein aMunicipalRescheduleaWorkorderCreate aServiceRequestFill a NextDayOpeningViewDispatchConsoleCancelInspectionSchedulea MultiFamilySchedulean NCAPappointmentCheckFlexible toMove upboxAdd aNote onCSRConsoleRescheduleaMultifamilyReviewCustomerInteractionsto resolve acallEncounteranEligibilityCheck FailResolve aCustomerServiceIssueSchedulean InProcessInspectionComplete aHeat LoanMailLiteratureRequestAssist acustomerthru SelfSchedulingSearch for acustomerbased onPhoneNumberGethelp inpersonCompletea Call inunder 1minuteFill aSame DayOpeningCancel anappointmentoriginallyscheduled inHUBOverrideAppointmentRecommendationsto select a specificdateReturna VoiceMailMove up acustomer fora differenttime on thesame daySchedulea PCRcustomerCreateCustomerrecord forMRVcustomerIndicate acustomerwants a callback torescheduleDispositiona Call inDSMTUpdatecustomer'semailaddressScheduleaNantucketCustomerChangeWorkorderType on anexistingWorkorderSchedulea 1-4 unitCondoSchedulean MMIapprovedcustomerAdd aNote whileScheduling

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Override an Eligibility Fail to schedule
  2. Refer Customer to another agency based on Eligibility Check Fail
  3. Create a Manual Workorder
  4. Schedule an HEA
  5. Search for a customer based on Account Number
  6. Schedule a WIFI Visit
  7. Reschedule an appointment originally scheduled in HUB
  8. Update customer's phone number
  9. Complete a Call in under 3 minutes
  10. Schedule a Landlord Visit
  11. Transcribe a VM
  12. Get help via Webex
  13. Resolve an HPC Pending Customer
  14. Schedule a RI inspection
  15. Validate Gas Account
  16. Determine a customer was previously served by an HPC
  17. Make a customer Laugh
  18. Add a note in Chatter
  19. Create a Change of Service Provider Service Request
  20. Customer comments on speed of call
  21. Cancel a Multifamily
  22. Schedule a Final Inspection
  23. Make an Outbound Call
  24. Schedule a Loan Inspection
  25. Cancel a Workorder
  26. Complete a Request for Program Exception Template
  27. Schedule an SHV
  28. Schedule a new homeowner who's accounts aren't in DSMT yet
  29. Complete a Call in under 5 minutes
  30. Confirm a scheduled appointment
  31. Validate Electric Account
  32. Transfer a Call
  33. Schedule a CT inspection
  34. Schedule an MRV
  35. Determine a customer was previously served within the past 2 years
  36. Create Customer record for MMI approved customer
  37. Search for a customer based on Service Address
  38. Schedule a Renter's Visit
  39. Reschedule Inspection
  40. Schedule for the 1st available option
  41. Schedule in a Municipal
  42. Reschedule a Workorder
  43. Create a Service Request
  44. Fill a Next Day Opening
  45. View Dispatch Console
  46. Cancel Inspection
  47. Schedule a Multi Family
  48. Schedule an NCAP appointment
  49. Check Flexible to Move up box
  50. Add a Note on CSR Console
  51. Reschedule a Multifamily
  52. Review Customer Interactions to resolve a call
  53. Encounter an Eligibility Check Fail
  54. Resolve a Customer Service Issue
  55. Schedule an In Process Inspection
  56. Complete a Heat Loan Mail Literature Request
  57. Assist a customer thru Self Scheduling
  58. Search for a customer based on Phone Number
  59. Get help in person
  60. Complete a Call in under 1 minute
  61. Fill a Same Day Opening
  62. Cancel an appointment originally scheduled in HUB
  63. Override Appointment Recommendations to select a specific date
  64. Return a Voice Mail
  65. Move up a customer for a different time on the same day
  66. Schedule a PCR customer
  67. Create Customer record for MRV customer
  68. Indicate a customer wants a call back to reschedule
  69. Disposition a Call in DSMT
  70. Update customer's email address
  71. Schedule a Nantucket Customer
  72. Change Workorder Type on an existing Workorder
  73. Schedule a 1-4 unit Condo
  74. Schedule an MMI approved customer
  75. Add a Note while Scheduling