Returna VoiceMailSearch for acustomerbased onServiceAddressGethelp inpersonAdd aNote onCSRConsoleOverride anEligibilityFail toscheduleSchedulea WIFIVisitSearch for acustomerbased onPhoneNumberScheduleaNantucketCustomerCancel aWorkorderResolvean HPCPendingCustomerGet helpviaWebexTranscribea VMMake acustomerLaughOverrideAppointmentRecommendationsto select a specificdateCreate aChange ofServiceProviderServiceRequestSchedulean MMIapprovedcustomerCancelInspectionChangeWorkorderType on anexistingWorkorderDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulean InProcessInspectionRescheduleInspectionSchedulean SHVCreate aManualWorkorderSchedulean HEACreate aServiceRequestViewDispatchConsoleTransfera CallCheckFlexible toMove upboxSchedulein aMunicipalDetermine acustomer waspreviouslyserved by anHPCValidateGasAccountAdd aNote whileSchedulingSchedulea CTinspectionReschedule anappointmentoriginallyscheduled inHUBAdd anote inChatterSchedulea MultiFamilyCreateCustomerrecord for MMIapprovedcustomerUpdatecustomer'sphonenumberComplete aHeat LoanMailLiteratureRequestFill aSame DayOpeningValidateElectricAccountResolve aCustomerServiceIssueSearch for acustomerbased onAccountNumberScheduleaLandlordVisitAssist acustomerthru SelfSchedulingComplete aRequest forProgramExceptionTemplateCreateCustomerrecord forMRVcustomerSchedulea Renter'sVisitSchedulea 1-4 unitCondoCompletea Call inunder 5minutesDispositiona Call inDSMTMake anOutboundCallSchedulea LoanInspectionUpdatecustomer'semailaddressCancel aMultifamilySchedulean NCAPappointmentCancel anappointmentoriginallyscheduled inHUBReviewCustomerInteractionsto resolve acallMove up acustomer fora differenttime on thesame dayRescheduleaMultifamilySchedulefor the 1stavailableoptionFill a NextDayOpeningRescheduleaWorkorderConfirm ascheduledappointmentSchedulea FinalInspectionCompletea Call inunder 1minuteIndicate acustomerwants a callback torescheduleSchedulean MRVSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulea PCRcustomerSchedulea RIinspectionRefer Customerto anotheragency basedon EligibilityCheck FailEncounteranEligibilityCheck FailCustomercommentson speedof callCompletea Call inunder 3minutesReturna VoiceMailSearch for acustomerbased onServiceAddressGethelp inpersonAdd aNote onCSRConsoleOverride anEligibilityFail toscheduleSchedulea WIFIVisitSearch for acustomerbased onPhoneNumberScheduleaNantucketCustomerCancel aWorkorderResolvean HPCPendingCustomerGet helpviaWebexTranscribea VMMake acustomerLaughOverrideAppointmentRecommendationsto select a specificdateCreate aChange ofServiceProviderServiceRequestSchedulean MMIapprovedcustomerCancelInspectionChangeWorkorderType on anexistingWorkorderDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulean InProcessInspectionRescheduleInspectionSchedulean SHVCreate aManualWorkorderSchedulean HEACreate aServiceRequestViewDispatchConsoleTransfera CallCheckFlexible toMove upboxSchedulein aMunicipalDetermine acustomer waspreviouslyserved by anHPCValidateGasAccountAdd aNote whileSchedulingSchedulea CTinspectionReschedule anappointmentoriginallyscheduled inHUBAdd anote inChatterSchedulea MultiFamilyCreateCustomerrecord for MMIapprovedcustomerUpdatecustomer'sphonenumberComplete aHeat LoanMailLiteratureRequestFill aSame DayOpeningValidateElectricAccountResolve aCustomerServiceIssueSearch for acustomerbased onAccountNumberScheduleaLandlordVisitAssist acustomerthru SelfSchedulingComplete aRequest forProgramExceptionTemplateCreateCustomerrecord forMRVcustomerSchedulea Renter'sVisitSchedulea 1-4 unitCondoCompletea Call inunder 5minutesDispositiona Call inDSMTMake anOutboundCallSchedulea LoanInspectionUpdatecustomer'semailaddressCancel aMultifamilySchedulean NCAPappointmentCancel anappointmentoriginallyscheduled inHUBReviewCustomerInteractionsto resolve acallMove up acustomer fora differenttime on thesame dayRescheduleaMultifamilySchedulefor the 1stavailableoptionFill a NextDayOpeningRescheduleaWorkorderConfirm ascheduledappointmentSchedulea FinalInspectionCompletea Call inunder 1minuteIndicate acustomerwants a callback torescheduleSchedulean MRVSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulea PCRcustomerSchedulea RIinspectionRefer Customerto anotheragency basedon EligibilityCheck FailEncounteranEligibilityCheck FailCustomercommentson speedof callCompletea Call inunder 3minutes

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Return a Voice Mail
  2. Search for a customer based on Service Address
  3. Get help in person
  4. Add a Note on CSR Console
  5. Override an Eligibility Fail to schedule
  6. Schedule a WIFI Visit
  7. Search for a customer based on Phone Number
  8. Schedule a Nantucket Customer
  9. Cancel a Workorder
  10. Resolve an HPC Pending Customer
  11. Get help via Webex
  12. Transcribe a VM
  13. Make a customer Laugh
  14. Override Appointment Recommendations to select a specific date
  15. Create a Change of Service Provider Service Request
  16. Schedule an MMI approved customer
  17. Cancel Inspection
  18. Change Workorder Type on an existing Workorder
  19. Determine a customer was previously served within the past 2 years
  20. Schedule an In Process Inspection
  21. Reschedule Inspection
  22. Schedule an SHV
  23. Create a Manual Workorder
  24. Schedule an HEA
  25. Create a Service Request
  26. View Dispatch Console
  27. Transfer a Call
  28. Check Flexible to Move up box
  29. Schedule in a Municipal
  30. Determine a customer was previously served by an HPC
  31. Validate Gas Account
  32. Add a Note while Scheduling
  33. Schedule a CT inspection
  34. Reschedule an appointment originally scheduled in HUB
  35. Add a note in Chatter
  36. Schedule a Multi Family
  37. Create Customer record for MMI approved customer
  38. Update customer's phone number
  39. Complete a Heat Loan Mail Literature Request
  40. Fill a Same Day Opening
  41. Validate Electric Account
  42. Resolve a Customer Service Issue
  43. Search for a customer based on Account Number
  44. Schedule a Landlord Visit
  45. Assist a customer thru Self Scheduling
  46. Complete a Request for Program Exception Template
  47. Create Customer record for MRV customer
  48. Schedule a Renter's Visit
  49. Schedule a 1-4 unit Condo
  50. Complete a Call in under 5 minutes
  51. Disposition a Call in DSMT
  52. Make an Outbound Call
  53. Schedule a Loan Inspection
  54. Update customer's email address
  55. Cancel a Multifamily
  56. Schedule an NCAP appointment
  57. Cancel an appointment originally scheduled in HUB
  58. Review Customer Interactions to resolve a call
  59. Move up a customer for a different time on the same day
  60. Reschedule a Multifamily
  61. Schedule for the 1st available option
  62. Fill a Next Day Opening
  63. Reschedule a Workorder
  64. Confirm a scheduled appointment
  65. Schedule a Final Inspection
  66. Complete a Call in under 1 minute
  67. Indicate a customer wants a call back to reschedule
  68. Schedule an MRV
  69. Schedule a new homeowner who's accounts aren't in DSMT yet
  70. Schedule a PCR customer
  71. Schedule a RI inspection
  72. Refer Customer to another agency based on Eligibility Check Fail
  73. Encounter an Eligibility Check Fail
  74. Customer comments on speed of call
  75. Complete a Call in under 3 minutes