Make anOutboundCallOverrideAppointmentRecommendationsto select a specificdateCreateCustomerrecord forMRVcustomerCreate aServiceRequestAdd anote inChatterComplete aHeat LoanMailLiteratureRequestValidateGasAccountDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulefor the 1stavailableoptionResolve aCustomerServiceIssueRefer Customerto anotheragency basedon EligibilityCheck FailTransfera CallSchedulea Renter'sVisitSchedulea WIFIVisitRescheduleaWorkorderUpdatecustomer'sphonenumberValidateElectricAccountSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulean HEACustomercommentson speedof callSchedulean InProcessInspectionFill aSame DayOpeningCreate aManualWorkorderSchedulea MultiFamilyCancel aWorkorderAssist acustomerthru SelfSchedulingAdd aNote whileSchedulingDispositiona Call inDSMTSearch for acustomerbased onAccountNumberReschedule anappointmentoriginallyscheduled inHUBConfirm ascheduledappointmentIndicate acustomerwants a callback torescheduleComplete aRequest forProgramExceptionTemplateScheduleaLandlordVisitChangeWorkorderType on anexistingWorkorderMove up acustomer fora differenttime on thesame dayGethelp inpersonSchedulea RIinspectionSchedulea LoanInspectionCancelInspectionCheckFlexible toMove upboxCreate aChange ofServiceProviderServiceRequestReturna VoiceMailEncounteranEligibilityCheck FailViewDispatchConsoleTranscribea VMDetermine acustomer waspreviouslyserved by anHPCAdd aNote onCSRConsoleRescheduleInspectionSearch for acustomerbased onServiceAddressSearch for acustomerbased onPhoneNumberMake acustomerLaughSchedulea PCRcustomerCompletea Call inunder 3minutesSchedulea CTinspectionFill a NextDayOpeningCompletea Call inunder 1minuteSchedulean MMIapprovedcustomerCancel aMultifamilySchedulea FinalInspectionCancel anappointmentoriginallyscheduled inHUBSchedulean MRVReviewCustomerInteractionsto resolve acallSchedulean SHVGet helpviaWebexCreateCustomerrecord for MMIapprovedcustomerScheduleaNantucketCustomerRescheduleaMultifamilyOverride anEligibilityFail toscheduleUpdatecustomer'semailaddressSchedulea 1-4 unitCondoSchedulean NCAPappointmentResolvean HPCPendingCustomerSchedulein aMunicipalCompletea Call inunder 5minutesMake anOutboundCallOverrideAppointmentRecommendationsto select a specificdateCreateCustomerrecord forMRVcustomerCreate aServiceRequestAdd anote inChatterComplete aHeat LoanMailLiteratureRequestValidateGasAccountDetermine acustomer waspreviouslyserved withinthe past 2 yearsSchedulefor the 1stavailableoptionResolve aCustomerServiceIssueRefer Customerto anotheragency basedon EligibilityCheck FailTransfera CallSchedulea Renter'sVisitSchedulea WIFIVisitRescheduleaWorkorderUpdatecustomer'sphonenumberValidateElectricAccountSchedule a newhomeownerwho's accountsaren't in DSMTyetSchedulean HEACustomercommentson speedof callSchedulean InProcessInspectionFill aSame DayOpeningCreate aManualWorkorderSchedulea MultiFamilyCancel aWorkorderAssist acustomerthru SelfSchedulingAdd aNote whileSchedulingDispositiona Call inDSMTSearch for acustomerbased onAccountNumberReschedule anappointmentoriginallyscheduled inHUBConfirm ascheduledappointmentIndicate acustomerwants a callback torescheduleComplete aRequest forProgramExceptionTemplateScheduleaLandlordVisitChangeWorkorderType on anexistingWorkorderMove up acustomer fora differenttime on thesame dayGethelp inpersonSchedulea RIinspectionSchedulea LoanInspectionCancelInspectionCheckFlexible toMove upboxCreate aChange ofServiceProviderServiceRequestReturna VoiceMailEncounteranEligibilityCheck FailViewDispatchConsoleTranscribea VMDetermine acustomer waspreviouslyserved by anHPCAdd aNote onCSRConsoleRescheduleInspectionSearch for acustomerbased onServiceAddressSearch for acustomerbased onPhoneNumberMake acustomerLaughSchedulea PCRcustomerCompletea Call inunder 3minutesSchedulea CTinspectionFill a NextDayOpeningCompletea Call inunder 1minuteSchedulean MMIapprovedcustomerCancel aMultifamilySchedulea FinalInspectionCancel anappointmentoriginallyscheduled inHUBSchedulean MRVReviewCustomerInteractionsto resolve acallSchedulean SHVGet helpviaWebexCreateCustomerrecord for MMIapprovedcustomerScheduleaNantucketCustomerRescheduleaMultifamilyOverride anEligibilityFail toscheduleUpdatecustomer'semailaddressSchedulea 1-4 unitCondoSchedulean NCAPappointmentResolvean HPCPendingCustomerSchedulein aMunicipalCompletea Call inunder 5minutes

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make an Outbound Call
  2. Override Appointment Recommendations to select a specific date
  3. Create Customer record for MRV customer
  4. Create a Service Request
  5. Add a note in Chatter
  6. Complete a Heat Loan Mail Literature Request
  7. Validate Gas Account
  8. Determine a customer was previously served within the past 2 years
  9. Schedule for the 1st available option
  10. Resolve a Customer Service Issue
  11. Refer Customer to another agency based on Eligibility Check Fail
  12. Transfer a Call
  13. Schedule a Renter's Visit
  14. Schedule a WIFI Visit
  15. Reschedule a Workorder
  16. Update customer's phone number
  17. Validate Electric Account
  18. Schedule a new homeowner who's accounts aren't in DSMT yet
  19. Schedule an HEA
  20. Customer comments on speed of call
  21. Schedule an In Process Inspection
  22. Fill a Same Day Opening
  23. Create a Manual Workorder
  24. Schedule a Multi Family
  25. Cancel a Workorder
  26. Assist a customer thru Self Scheduling
  27. Add a Note while Scheduling
  28. Disposition a Call in DSMT
  29. Search for a customer based on Account Number
  30. Reschedule an appointment originally scheduled in HUB
  31. Confirm a scheduled appointment
  32. Indicate a customer wants a call back to reschedule
  33. Complete a Request for Program Exception Template
  34. Schedule a Landlord Visit
  35. Change Workorder Type on an existing Workorder
  36. Move up a customer for a different time on the same day
  37. Get help in person
  38. Schedule a RI inspection
  39. Schedule a Loan Inspection
  40. Cancel Inspection
  41. Check Flexible to Move up box
  42. Create a Change of Service Provider Service Request
  43. Return a Voice Mail
  44. Encounter an Eligibility Check Fail
  45. View Dispatch Console
  46. Transcribe a VM
  47. Determine a customer was previously served by an HPC
  48. Add a Note on CSR Console
  49. Reschedule Inspection
  50. Search for a customer based on Service Address
  51. Search for a customer based on Phone Number
  52. Make a customer Laugh
  53. Schedule a PCR customer
  54. Complete a Call in under 3 minutes
  55. Schedule a CT inspection
  56. Fill a Next Day Opening
  57. Complete a Call in under 1 minute
  58. Schedule an MMI approved customer
  59. Cancel a Multifamily
  60. Schedule a Final Inspection
  61. Cancel an appointment originally scheduled in HUB
  62. Schedule an MRV
  63. Review Customer Interactions to resolve a call
  64. Schedule an SHV
  65. Get help via Webex
  66. Create Customer record for MMI approved customer
  67. Schedule a Nantucket Customer
  68. Reschedule a Multifamily
  69. Override an Eligibility Fail to schedule
  70. Update customer's email address
  71. Schedule a 1-4 unit Condo
  72. Schedule an NCAP appointment
  73. Resolve an HPC Pending Customer
  74. Schedule in a Municipal
  75. Complete a Call in under 5 minutes