Override anEligibilityFail toscheduleOverrideAppointmentRecommendationsto select a specificdateSchedulean SHVRescheduleInspectionSchedulean HEASchedulea Renter'sVisitSchedulea 1-4 unitCondoSearch for acustomerbased onServiceAddressIndicate acustomerwants a callback torescheduleFill aSame DayOpeningAssist acustomerthru SelfSchedulingCancel anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerAdd aNote whileSchedulingSchedulean NCAPappointmentSchedulea LoanInspectionViewDispatchConsoleEncounteranEligibilityCheck FailChangeWorkorderType on anexistingWorkorderConfirm ascheduledappointmentCancel aWorkorderSchedulean InProcessInspectionUpdatecustomer'semailaddressAdd aNote onCSRConsoleMove up acustomer fora differenttime on thesame dayReschedule anappointmentoriginallyscheduled inHUBCreateCustomerrecord forMRVcustomerGet helpviaWebexCancel aMultifamilyComplete aHeat LoanMailLiteratureRequestReviewCustomerInteractionsto resolve acallScheduleaNantucketCustomerCompletea Call inunder 5minutesSearch for acustomerbased onAccountNumberSchedulea MultiFamilySchedulea WIFIVisitValidateElectricAccountAdd anote inChatterRefer Customerto anotheragency basedon EligibilityCheck FailSchedulein aMunicipalCheckFlexible toMove upboxComplete aRequest forProgramExceptionTemplateDispositiona Call inDSMTCustomercommentson speedof callUpdatecustomer'sphonenumberRescheduleaWorkorderTranscribea VMCreate aChange ofServiceProviderServiceRequestDetermine acustomer waspreviouslyserved by anHPCReturna VoiceMailValidateGasAccountSchedulean MMIapprovedcustomerCreate aManualWorkorderCreateCustomerrecord for MMIapprovedcustomerSchedulea RIinspectionRescheduleaMultifamilySearch for acustomerbased onPhoneNumberScheduleaLandlordVisitDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreate aServiceRequestCompletea Call inunder 1minuteCompletea Call inunder 3minutesSchedulea CTinspectionResolvean HPCPendingCustomerFill a NextDayOpeningMake acustomerLaughSchedulefor the 1stavailableoptionSchedulean MRVSchedulea FinalInspectionTransfera CallResolve aCustomerServiceIssueSchedule a newhomeownerwho's accountsaren't in DSMTyetGethelp inpersonMake anOutboundCallCancelInspectionOverride anEligibilityFail toscheduleOverrideAppointmentRecommendationsto select a specificdateSchedulean SHVRescheduleInspectionSchedulean HEASchedulea Renter'sVisitSchedulea 1-4 unitCondoSearch for acustomerbased onServiceAddressIndicate acustomerwants a callback torescheduleFill aSame DayOpeningAssist acustomerthru SelfSchedulingCancel anappointmentoriginallyscheduled inHUBSchedulea PCRcustomerAdd aNote whileSchedulingSchedulean NCAPappointmentSchedulea LoanInspectionViewDispatchConsoleEncounteranEligibilityCheck FailChangeWorkorderType on anexistingWorkorderConfirm ascheduledappointmentCancel aWorkorderSchedulean InProcessInspectionUpdatecustomer'semailaddressAdd aNote onCSRConsoleMove up acustomer fora differenttime on thesame dayReschedule anappointmentoriginallyscheduled inHUBCreateCustomerrecord forMRVcustomerGet helpviaWebexCancel aMultifamilyComplete aHeat LoanMailLiteratureRequestReviewCustomerInteractionsto resolve acallScheduleaNantucketCustomerCompletea Call inunder 5minutesSearch for acustomerbased onAccountNumberSchedulea MultiFamilySchedulea WIFIVisitValidateElectricAccountAdd anote inChatterRefer Customerto anotheragency basedon EligibilityCheck FailSchedulein aMunicipalCheckFlexible toMove upboxComplete aRequest forProgramExceptionTemplateDispositiona Call inDSMTCustomercommentson speedof callUpdatecustomer'sphonenumberRescheduleaWorkorderTranscribea VMCreate aChange ofServiceProviderServiceRequestDetermine acustomer waspreviouslyserved by anHPCReturna VoiceMailValidateGasAccountSchedulean MMIapprovedcustomerCreate aManualWorkorderCreateCustomerrecord for MMIapprovedcustomerSchedulea RIinspectionRescheduleaMultifamilySearch for acustomerbased onPhoneNumberScheduleaLandlordVisitDetermine acustomer waspreviouslyserved withinthe past 2 yearsCreate aServiceRequestCompletea Call inunder 1minuteCompletea Call inunder 3minutesSchedulea CTinspectionResolvean HPCPendingCustomerFill a NextDayOpeningMake acustomerLaughSchedulefor the 1stavailableoptionSchedulean MRVSchedulea FinalInspectionTransfera CallResolve aCustomerServiceIssueSchedule a newhomeownerwho's accountsaren't in DSMTyetGethelp inpersonMake anOutboundCallCancelInspection

DSMT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Override an Eligibility Fail to schedule
  2. Override Appointment Recommendations to select a specific date
  3. Schedule an SHV
  4. Reschedule Inspection
  5. Schedule an HEA
  6. Schedule a Renter's Visit
  7. Schedule a 1-4 unit Condo
  8. Search for a customer based on Service Address
  9. Indicate a customer wants a call back to reschedule
  10. Fill a Same Day Opening
  11. Assist a customer thru Self Scheduling
  12. Cancel an appointment originally scheduled in HUB
  13. Schedule a PCR customer
  14. Add a Note while Scheduling
  15. Schedule an NCAP appointment
  16. Schedule a Loan Inspection
  17. View Dispatch Console
  18. Encounter an Eligibility Check Fail
  19. Change Workorder Type on an existing Workorder
  20. Confirm a scheduled appointment
  21. Cancel a Workorder
  22. Schedule an In Process Inspection
  23. Update customer's email address
  24. Add a Note on CSR Console
  25. Move up a customer for a different time on the same day
  26. Reschedule an appointment originally scheduled in HUB
  27. Create Customer record for MRV customer
  28. Get help via Webex
  29. Cancel a Multifamily
  30. Complete a Heat Loan Mail Literature Request
  31. Review Customer Interactions to resolve a call
  32. Schedule a Nantucket Customer
  33. Complete a Call in under 5 minutes
  34. Search for a customer based on Account Number
  35. Schedule a Multi Family
  36. Schedule a WIFI Visit
  37. Validate Electric Account
  38. Add a note in Chatter
  39. Refer Customer to another agency based on Eligibility Check Fail
  40. Schedule in a Municipal
  41. Check Flexible to Move up box
  42. Complete a Request for Program Exception Template
  43. Disposition a Call in DSMT
  44. Customer comments on speed of call
  45. Update customer's phone number
  46. Reschedule a Workorder
  47. Transcribe a VM
  48. Create a Change of Service Provider Service Request
  49. Determine a customer was previously served by an HPC
  50. Return a Voice Mail
  51. Validate Gas Account
  52. Schedule an MMI approved customer
  53. Create a Manual Workorder
  54. Create Customer record for MMI approved customer
  55. Schedule a RI inspection
  56. Reschedule a Multifamily
  57. Search for a customer based on Phone Number
  58. Schedule a Landlord Visit
  59. Determine a customer was previously served within the past 2 years
  60. Create a Service Request
  61. Complete a Call in under 1 minute
  62. Complete a Call in under 3 minutes
  63. Schedule a CT inspection
  64. Resolve an HPC Pending Customer
  65. Fill a Next Day Opening
  66. Make a customer Laugh
  67. Schedule for the 1st available option
  68. Schedule an MRV
  69. Schedule a Final Inspection
  70. Transfer a Call
  71. Resolve a Customer Service Issue
  72. Schedule a new homeowner who's accounts aren't in DSMT yet
  73. Get help in person
  74. Make an Outbound Call
  75. Cancel Inspection