VerifiedWarrantySearchedfor a TechusingWorkMarketWent toChalk-TalkUpdated3 StaleCasesOpenedCaseProcessto reviewLoggedinto NewConsoleRequestedaPurchaseOrderReducedonsite time(less than2 HRS)AskedManagerforAssistanceConfirmedCaseDetailsPutTrackingNumber inCommentsSentEmail toCustomerSuccessSentEmailUsingETCClockedOut FERanOnsite forTeam-MateMet 1stCallSLAPerformedFEPregameCompletedCourse inSOCAcademySetupDispatchfor OnsiteConfirmedFEPackagedPartsSubmitteda WorkOrderReceivedCall fromCC'sVetted FEto SOCStandardReducedFE rateby $5VerifiedWarrantySearchedfor a TechusingWorkMarketWent toChalk-TalkUpdated3 StaleCasesOpenedCaseProcessto reviewLoggedinto NewConsoleRequestedaPurchaseOrderReducedonsite time(less than2 HRS)AskedManagerforAssistanceConfirmedCaseDetailsPutTrackingNumber inCommentsSentEmail toCustomerSuccessSentEmailUsingETCClockedOut FERanOnsite forTeam-MateMet 1stCallSLAPerformedFEPregameCompletedCourse inSOCAcademySetupDispatchfor OnsiteConfirmedFEPackagedPartsSubmitteda WorkOrderReceivedCall fromCC'sVetted FEto SOCStandardReducedFE rateby $5

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified Warranty
  2. Searched for a Tech using Work Market
  3. Went to Chalk-Talk
  4. Updated 3 Stale Cases
  5. Opened Case Process to review
  6. Logged into New Console
  7. Requested a Purchase Order
  8. Reduced onsite time (less than 2 HRS)
  9. Asked Manager for Assistance
  10. Confirmed Case Details
  11. Put Tracking Number in Comments
  12. Sent Email to Customer Success
  13. Sent Email Using ETC
  14. Clocked Out FE
  15. Ran Onsite for Team-Mate
  16. Met 1st Call SLA
  17. Performed FE Pregame
  18. Completed Course in SOC Academy
  19. Setup Dispatch for Onsite
  20. Confirmed FE Packaged Parts
  21. Submitted a Work Order
  22. Received Call from CC's
  23. Vetted FE to SOC Standard
  24. Reduced FE rate by $5