SetupDispatchfor OnsiteUpdated3 StaleCasesRequestedaPurchaseOrderConfirmedFEPackagedPartsPerformedFEPregameSubmitteda WorkOrderReceivedCall fromCC'sReducedFE rateby $5CompletedCourse inSOCAcademyConfirmedCaseDetailsWent toChalk-TalkAskedManagerforAssistanceSentEmail toCustomerSuccessReducedonsite time(less than2 HRS)Vetted FEto SOCStandardSearchedfor a TechusingWorkMarketOpenedCaseProcessto reviewMet 1stCallSLASentEmailUsingETCVerifiedWarrantyPutTrackingNumber inCommentsLoggedinto NewConsoleClockedOut FERanOnsite forTeam-MateSetupDispatchfor OnsiteUpdated3 StaleCasesRequestedaPurchaseOrderConfirmedFEPackagedPartsPerformedFEPregameSubmitteda WorkOrderReceivedCall fromCC'sReducedFE rateby $5CompletedCourse inSOCAcademyConfirmedCaseDetailsWent toChalk-TalkAskedManagerforAssistanceSentEmail toCustomerSuccessReducedonsite time(less than2 HRS)Vetted FEto SOCStandardSearchedfor a TechusingWorkMarketOpenedCaseProcessto reviewMet 1stCallSLASentEmailUsingETCVerifiedWarrantyPutTrackingNumber inCommentsLoggedinto NewConsoleClockedOut FERanOnsite forTeam-Mate

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup Dispatch for Onsite
  2. Updated 3 Stale Cases
  3. Requested a Purchase Order
  4. Confirmed FE Packaged Parts
  5. Performed FE Pregame
  6. Submitted a Work Order
  7. Received Call from CC's
  8. Reduced FE rate by $5
  9. Completed Course in SOC Academy
  10. Confirmed Case Details
  11. Went to Chalk-Talk
  12. Asked Manager for Assistance
  13. Sent Email to Customer Success
  14. Reduced onsite time (less than 2 HRS)
  15. Vetted FE to SOC Standard
  16. Searched for a Tech using Work Market
  17. Opened Case Process to review
  18. Met 1st Call SLA
  19. Sent Email Using ETC
  20. Verified Warranty
  21. Put Tracking Number in Comments
  22. Logged into New Console
  23. Clocked Out FE
  24. Ran Onsite for Team-Mate