SentEmailUsingETCUpdated3 StaleCasesOpenedCaseProcessto reviewLoggedinto NewConsoleReceivedCall fromCC'sPerformedFEPregameMet 1stCallSLAConfirmedCaseDetailsPutTrackingNumber inCommentsReducedFE rateby $5Vetted FEto SOCStandardReducedonsite time(less than2 HRS)Submitteda WorkOrderCompletedCourse inSOCAcademySearchedfor a TechusingWorkMarketWent toChalk-TalkConfirmedFEPackagedPartsVerifiedWarrantyRequestedaPurchaseOrderClockedOut FERanOnsite forTeam-MateSentEmail toCustomerSuccessSetupDispatchfor OnsiteAskedManagerforAssistanceSentEmailUsingETCUpdated3 StaleCasesOpenedCaseProcessto reviewLoggedinto NewConsoleReceivedCall fromCC'sPerformedFEPregameMet 1stCallSLAConfirmedCaseDetailsPutTrackingNumber inCommentsReducedFE rateby $5Vetted FEto SOCStandardReducedonsite time(less than2 HRS)Submitteda WorkOrderCompletedCourse inSOCAcademySearchedfor a TechusingWorkMarketWent toChalk-TalkConfirmedFEPackagedPartsVerifiedWarrantyRequestedaPurchaseOrderClockedOut FERanOnsite forTeam-MateSentEmail toCustomerSuccessSetupDispatchfor OnsiteAskedManagerforAssistance

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Email Using ETC
  2. Updated 3 Stale Cases
  3. Opened Case Process to review
  4. Logged into New Console
  5. Received Call from CC's
  6. Performed FE Pregame
  7. Met 1st Call SLA
  8. Confirmed Case Details
  9. Put Tracking Number in Comments
  10. Reduced FE rate by $5
  11. Vetted FE to SOC Standard
  12. Reduced onsite time (less than 2 HRS)
  13. Submitted a Work Order
  14. Completed Course in SOC Academy
  15. Searched for a Tech using Work Market
  16. Went to Chalk-Talk
  17. Confirmed FE Packaged Parts
  18. Verified Warranty
  19. Requested a Purchase Order
  20. Clocked Out FE
  21. Ran Onsite for Team-Mate
  22. Sent Email to Customer Success
  23. Setup Dispatch for Onsite
  24. Asked Manager for Assistance