Completed Course in SOC Academy Submitted a Work Order Sent Email to Customer Success Verified Warranty Went to Chalk- Talk Sent Email Using ETC Setup Dispatch for Onsite Reduced FE rate by $5 Requested a Purchase Order Logged into New Console Vetted FE to SOC Standard Confirmed Case Details Searched for a Tech using Work Market Received Call from CC's Opened Case Process to review Performed FE Pregame Updated 3 Stale Cases Clocked Out FE Asked Manager for Assistance Reduced onsite time (less than 2 HRS) Met 1st Call SLA Put Tracking Number in Comments Confirmed FE Packaged Parts Ran Onsite for Team- Mate Completed Course in SOC Academy Submitted a Work Order Sent Email to Customer Success Verified Warranty Went to Chalk- Talk Sent Email Using ETC Setup Dispatch for Onsite Reduced FE rate by $5 Requested a Purchase Order Logged into New Console Vetted FE to SOC Standard Confirmed Case Details Searched for a Tech using Work Market Received Call from CC's Opened Case Process to review Performed FE Pregame Updated 3 Stale Cases Clocked Out FE Asked Manager for Assistance Reduced onsite time (less than 2 HRS) Met 1st Call SLA Put Tracking Number in Comments Confirmed FE Packaged Parts Ran Onsite for Team- Mate
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Completed Course in SOC Academy
Submitted a Work Order
Sent Email to Customer Success
Verified Warranty
Went to Chalk-Talk
Sent Email Using ETC
Setup Dispatch for Onsite
Reduced FE rate by $5
Requested a Purchase Order
Logged into New Console
Vetted FE to SOC Standard
Confirmed Case Details
Searched for a Tech using Work Market
Received Call from CC's
Opened Case Process to review
Performed FE Pregame
Updated 3 Stale Cases
Clocked Out FE
Asked Manager for Assistance
Reduced onsite time (less than 2 HRS)
Met 1st Call SLA
Put Tracking Number in Comments
Confirmed FE Packaged Parts
Ran Onsite for Team-Mate