Searchedfor a TechusingWorkMarketSetupDispatchfor OnsiteAskedManagerforAssistanceRanOnsite forTeam-MatePerformedFEPregameSentEmail toCustomerSuccessSentEmailUsingETCPutTrackingNumber inCommentsSubmitteda WorkOrderReducedFE rateby $5Went toChalk-TalkReducedonsite time(less than2 HRS)Vetted FEto SOCStandardUpdated3 StaleCasesClockedOut FEConfirmedCaseDetailsCompletedCourse inSOCAcademyRequestedaPurchaseOrderConfirmedFEPackagedPartsReceivedCall fromCC'sLoggedinto NewConsoleVerifiedWarrantyMet 1stCallSLAOpenedCaseProcessto reviewSearchedfor a TechusingWorkMarketSetupDispatchfor OnsiteAskedManagerforAssistanceRanOnsite forTeam-MatePerformedFEPregameSentEmail toCustomerSuccessSentEmailUsingETCPutTrackingNumber inCommentsSubmitteda WorkOrderReducedFE rateby $5Went toChalk-TalkReducedonsite time(less than2 HRS)Vetted FEto SOCStandardUpdated3 StaleCasesClockedOut FEConfirmedCaseDetailsCompletedCourse inSOCAcademyRequestedaPurchaseOrderConfirmedFEPackagedPartsReceivedCall fromCC'sLoggedinto NewConsoleVerifiedWarrantyMet 1stCallSLAOpenedCaseProcessto review

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Searched for a Tech using Work Market
  2. Setup Dispatch for Onsite
  3. Asked Manager for Assistance
  4. Ran Onsite for Team-Mate
  5. Performed FE Pregame
  6. Sent Email to Customer Success
  7. Sent Email Using ETC
  8. Put Tracking Number in Comments
  9. Submitted a Work Order
  10. Reduced FE rate by $5
  11. Went to Chalk-Talk
  12. Reduced onsite time (less than 2 HRS)
  13. Vetted FE to SOC Standard
  14. Updated 3 Stale Cases
  15. Clocked Out FE
  16. Confirmed Case Details
  17. Completed Course in SOC Academy
  18. Requested a Purchase Order
  19. Confirmed FE Packaged Parts
  20. Received Call from CC's
  21. Logged into New Console
  22. Verified Warranty
  23. Met 1st Call SLA
  24. Opened Case Process to review