Loggedinto NewConsoleMet 1stCallSLAAskedManagerforAssistanceVerifiedWarrantyClockedOut FEPutTrackingNumber inCommentsSentEmailUsingETCSubmitteda WorkOrderReducedFE rateby $5OpenedCaseProcessto reviewVetted FEto SOCStandardRanOnsite forTeam-MateCompletedCourse inSOCAcademyReceivedCall fromCC'sRequestedaPurchaseOrderWent toChalk-TalkSentEmail toCustomerSuccessSetupDispatchfor OnsiteConfirmedCaseDetailsReducedonsite time(less than2 HRS)Updated3 StaleCasesPerformedFEPregameSearchedfor a TechusingWorkMarketConfirmedFEPackagedPartsLoggedinto NewConsoleMet 1stCallSLAAskedManagerforAssistanceVerifiedWarrantyClockedOut FEPutTrackingNumber inCommentsSentEmailUsingETCSubmitteda WorkOrderReducedFE rateby $5OpenedCaseProcessto reviewVetted FEto SOCStandardRanOnsite forTeam-MateCompletedCourse inSOCAcademyReceivedCall fromCC'sRequestedaPurchaseOrderWent toChalk-TalkSentEmail toCustomerSuccessSetupDispatchfor OnsiteConfirmedCaseDetailsReducedonsite time(less than2 HRS)Updated3 StaleCasesPerformedFEPregameSearchedfor a TechusingWorkMarketConfirmedFEPackagedParts

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged into New Console
  2. Met 1st Call SLA
  3. Asked Manager for Assistance
  4. Verified Warranty
  5. Clocked Out FE
  6. Put Tracking Number in Comments
  7. Sent Email Using ETC
  8. Submitted a Work Order
  9. Reduced FE rate by $5
  10. Opened Case Process to review
  11. Vetted FE to SOC Standard
  12. Ran Onsite for Team-Mate
  13. Completed Course in SOC Academy
  14. Received Call from CC's
  15. Requested a Purchase Order
  16. Went to Chalk-Talk
  17. Sent Email to Customer Success
  18. Setup Dispatch for Onsite
  19. Confirmed Case Details
  20. Reduced onsite time (less than 2 HRS)
  21. Updated 3 Stale Cases
  22. Performed FE Pregame
  23. Searched for a Tech using Work Market
  24. Confirmed FE Packaged Parts