SentEmail toCustomerSuccessAskedManagerforAssistanceSearchedfor a TechusingWorkMarketMet 1stCallSLASetupDispatchfor OnsiteConfirmedCaseDetailsReceivedCall fromCC'sConfirmedFEPackagedPartsPerformedFEPregamePutTrackingNumber inCommentsRequestedaPurchaseOrderCompletedCourse inSOCAcademyWent toChalk-TalkVetted FEto SOCStandardSentEmailUsingETCClockedOut FEReducedonsite time(less than2 HRS)Submitteda WorkOrderReducedFE rateby $5Loggedinto NewConsoleUpdated3 StaleCasesRanOnsite forTeam-MateOpenedCaseProcessto reviewVerifiedWarrantySentEmail toCustomerSuccessAskedManagerforAssistanceSearchedfor a TechusingWorkMarketMet 1stCallSLASetupDispatchfor OnsiteConfirmedCaseDetailsReceivedCall fromCC'sConfirmedFEPackagedPartsPerformedFEPregamePutTrackingNumber inCommentsRequestedaPurchaseOrderCompletedCourse inSOCAcademyWent toChalk-TalkVetted FEto SOCStandardSentEmailUsingETCClockedOut FEReducedonsite time(less than2 HRS)Submitteda WorkOrderReducedFE rateby $5Loggedinto NewConsoleUpdated3 StaleCasesRanOnsite forTeam-MateOpenedCaseProcessto reviewVerifiedWarranty

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sent Email to Customer Success
  2. Asked Manager for Assistance
  3. Searched for a Tech using Work Market
  4. Met 1st Call SLA
  5. Setup Dispatch for Onsite
  6. Confirmed Case Details
  7. Received Call from CC's
  8. Confirmed FE Packaged Parts
  9. Performed FE Pregame
  10. Put Tracking Number in Comments
  11. Requested a Purchase Order
  12. Completed Course in SOC Academy
  13. Went to Chalk-Talk
  14. Vetted FE to SOC Standard
  15. Sent Email Using ETC
  16. Clocked Out FE
  17. Reduced onsite time (less than 2 HRS)
  18. Submitted a Work Order
  19. Reduced FE rate by $5
  20. Logged into New Console
  21. Updated 3 Stale Cases
  22. Ran Onsite for Team-Mate
  23. Opened Case Process to review
  24. Verified Warranty