PutTrackingNumber inCommentsMet 1stCallSLARequestedaPurchaseOrderAskedManagerforAssistanceReducedonsite time(less than2 HRS)OpenedCaseProcessto reviewRanOnsite forTeam-MateReceivedCall fromCC'sSentEmailUsingETCLoggedinto NewConsoleVerifiedWarrantySubmitteda WorkOrderCompletedCourse inSOCAcademySentEmail toCustomerSuccessReducedFE rateby $5SetupDispatchfor OnsiteUpdated3 StaleCasesSearchedfor a TechusingWorkMarketConfirmedCaseDetailsClockedOut FEConfirmedFEPackagedPartsPerformedFEPregameVetted FEto SOCStandardWent toChalk-TalkPutTrackingNumber inCommentsMet 1stCallSLARequestedaPurchaseOrderAskedManagerforAssistanceReducedonsite time(less than2 HRS)OpenedCaseProcessto reviewRanOnsite forTeam-MateReceivedCall fromCC'sSentEmailUsingETCLoggedinto NewConsoleVerifiedWarrantySubmitteda WorkOrderCompletedCourse inSOCAcademySentEmail toCustomerSuccessReducedFE rateby $5SetupDispatchfor OnsiteUpdated3 StaleCasesSearchedfor a TechusingWorkMarketConfirmedCaseDetailsClockedOut FEConfirmedFEPackagedPartsPerformedFEPregameVetted FEto SOCStandardWent toChalk-Talk

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put Tracking Number in Comments
  2. Met 1st Call SLA
  3. Requested a Purchase Order
  4. Asked Manager for Assistance
  5. Reduced onsite time (less than 2 HRS)
  6. Opened Case Process to review
  7. Ran Onsite for Team-Mate
  8. Received Call from CC's
  9. Sent Email Using ETC
  10. Logged into New Console
  11. Verified Warranty
  12. Submitted a Work Order
  13. Completed Course in SOC Academy
  14. Sent Email to Customer Success
  15. Reduced FE rate by $5
  16. Setup Dispatch for Onsite
  17. Updated 3 Stale Cases
  18. Searched for a Tech using Work Market
  19. Confirmed Case Details
  20. Clocked Out FE
  21. Confirmed FE Packaged Parts
  22. Performed FE Pregame
  23. Vetted FE to SOC Standard
  24. Went to Chalk-Talk