Loggedinto NewConsoleConfirmedFEPackagedPartsPerformedFEPregameSentEmail toCustomerSuccessRequestedaPurchaseOrderRanOnsite forTeam-MateWent toChalk-TalkPutTrackingNumber inCommentsSetupDispatchfor OnsiteReceivedCall fromCC'sOpenedCaseProcessto reviewSentEmailUsingETCVetted FEto SOCStandardAskedManagerforAssistanceConfirmedCaseDetailsCompletedCourse inSOCAcademySubmitteda WorkOrderMet 1stCallSLAReducedFE rateby $5ClockedOut FEVerifiedWarrantyUpdated3 StaleCasesReducedonsite time(less than2 HRS)Searchedfor a TechusingWorkMarketLoggedinto NewConsoleConfirmedFEPackagedPartsPerformedFEPregameSentEmail toCustomerSuccessRequestedaPurchaseOrderRanOnsite forTeam-MateWent toChalk-TalkPutTrackingNumber inCommentsSetupDispatchfor OnsiteReceivedCall fromCC'sOpenedCaseProcessto reviewSentEmailUsingETCVetted FEto SOCStandardAskedManagerforAssistanceConfirmedCaseDetailsCompletedCourse inSOCAcademySubmitteda WorkOrderMet 1stCallSLAReducedFE rateby $5ClockedOut FEVerifiedWarrantyUpdated3 StaleCasesReducedonsite time(less than2 HRS)Searchedfor a TechusingWorkMarket

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Logged into New Console
  2. Confirmed FE Packaged Parts
  3. Performed FE Pregame
  4. Sent Email to Customer Success
  5. Requested a Purchase Order
  6. Ran Onsite for Team-Mate
  7. Went to Chalk-Talk
  8. Put Tracking Number in Comments
  9. Setup Dispatch for Onsite
  10. Received Call from CC's
  11. Opened Case Process to review
  12. Sent Email Using ETC
  13. Vetted FE to SOC Standard
  14. Asked Manager for Assistance
  15. Confirmed Case Details
  16. Completed Course in SOC Academy
  17. Submitted a Work Order
  18. Met 1st Call SLA
  19. Reduced FE rate by $5
  20. Clocked Out FE
  21. Verified Warranty
  22. Updated 3 Stale Cases
  23. Reduced onsite time (less than 2 HRS)
  24. Searched for a Tech using Work Market