Vetted FEto SOCStandardOpenedCaseProcessto reviewRequestedaPurchaseOrderVerifiedWarrantySubmitteda WorkOrderMet 1stCallSLAConfirmedCaseDetailsSearchedfor a TechusingWorkMarketCompletedCourse inSOCAcademyClockedOut FEConfirmedFEPackagedPartsPutTrackingNumber inCommentsLoggedinto NewConsoleSentEmailUsingETCReceivedCall fromCC'sWent toChalk-TalkRanOnsite forTeam-MateAskedManagerforAssistancePerformedFEPregameReducedonsite time(less than2 HRS)SentEmail toCustomerSuccessReducedFE rateby $5Updated3 StaleCasesSetupDispatchfor OnsiteVetted FEto SOCStandardOpenedCaseProcessto reviewRequestedaPurchaseOrderVerifiedWarrantySubmitteda WorkOrderMet 1stCallSLAConfirmedCaseDetailsSearchedfor a TechusingWorkMarketCompletedCourse inSOCAcademyClockedOut FEConfirmedFEPackagedPartsPutTrackingNumber inCommentsLoggedinto NewConsoleSentEmailUsingETCReceivedCall fromCC'sWent toChalk-TalkRanOnsite forTeam-MateAskedManagerforAssistancePerformedFEPregameReducedonsite time(less than2 HRS)SentEmail toCustomerSuccessReducedFE rateby $5Updated3 StaleCasesSetupDispatchfor Onsite

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Vetted FE to SOC Standard
  2. Opened Case Process to review
  3. Requested a Purchase Order
  4. Verified Warranty
  5. Submitted a Work Order
  6. Met 1st Call SLA
  7. Confirmed Case Details
  8. Searched for a Tech using Work Market
  9. Completed Course in SOC Academy
  10. Clocked Out FE
  11. Confirmed FE Packaged Parts
  12. Put Tracking Number in Comments
  13. Logged into New Console
  14. Sent Email Using ETC
  15. Received Call from CC's
  16. Went to Chalk-Talk
  17. Ran Onsite for Team-Mate
  18. Asked Manager for Assistance
  19. Performed FE Pregame
  20. Reduced onsite time (less than 2 HRS)
  21. Sent Email to Customer Success
  22. Reduced FE rate by $5
  23. Updated 3 Stale Cases
  24. Setup Dispatch for Onsite