ReceivedCall fromCC'sConfirmedCaseDetailsPutTrackingNumber inCommentsReducedFE rateby $5SentEmailUsingETCSearchedfor a TechusingWorkMarketAskedManagerforAssistanceMet 1stCallSLAVetted FEto SOCStandardSetupDispatchfor OnsiteLoggedinto NewConsoleRanOnsite forTeam-MateWent toChalk-TalkSentEmail toCustomerSuccessUpdated3 StaleCasesVerifiedWarrantyClockedOut FESubmitteda WorkOrderCompletedCourse inSOCAcademyConfirmedFEPackagedPartsPerformedFEPregameOpenedCaseProcessto reviewReducedonsite time(less than2 HRS)RequestedaPurchaseOrderReceivedCall fromCC'sConfirmedCaseDetailsPutTrackingNumber inCommentsReducedFE rateby $5SentEmailUsingETCSearchedfor a TechusingWorkMarketAskedManagerforAssistanceMet 1stCallSLAVetted FEto SOCStandardSetupDispatchfor OnsiteLoggedinto NewConsoleRanOnsite forTeam-MateWent toChalk-TalkSentEmail toCustomerSuccessUpdated3 StaleCasesVerifiedWarrantyClockedOut FESubmitteda WorkOrderCompletedCourse inSOCAcademyConfirmedFEPackagedPartsPerformedFEPregameOpenedCaseProcessto reviewReducedonsite time(less than2 HRS)RequestedaPurchaseOrder

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received Call from CC's
  2. Confirmed Case Details
  3. Put Tracking Number in Comments
  4. Reduced FE rate by $5
  5. Sent Email Using ETC
  6. Searched for a Tech using Work Market
  7. Asked Manager for Assistance
  8. Met 1st Call SLA
  9. Vetted FE to SOC Standard
  10. Setup Dispatch for Onsite
  11. Logged into New Console
  12. Ran Onsite for Team-Mate
  13. Went to Chalk-Talk
  14. Sent Email to Customer Success
  15. Updated 3 Stale Cases
  16. Verified Warranty
  17. Clocked Out FE
  18. Submitted a Work Order
  19. Completed Course in SOC Academy
  20. Confirmed FE Packaged Parts
  21. Performed FE Pregame
  22. Opened Case Process to review
  23. Reduced onsite time (less than 2 HRS)
  24. Requested a Purchase Order