CompletedCourse inSOCAcademySubmitteda WorkOrderSentEmail toCustomerSuccessVerifiedWarrantyWent toChalk-TalkSentEmailUsingETCSetupDispatchfor OnsiteReducedFE rateby $5RequestedaPurchaseOrderLoggedinto NewConsoleVetted FEto SOCStandardConfirmedCaseDetailsSearchedfor a TechusingWorkMarketReceivedCall fromCC'sOpenedCaseProcessto reviewPerformedFEPregameUpdated3 StaleCasesClockedOut FEAskedManagerforAssistanceReducedonsite time(less than2 HRS)Met 1stCallSLAPutTrackingNumber inCommentsConfirmedFEPackagedPartsRanOnsite forTeam-MateCompletedCourse inSOCAcademySubmitteda WorkOrderSentEmail toCustomerSuccessVerifiedWarrantyWent toChalk-TalkSentEmailUsingETCSetupDispatchfor OnsiteReducedFE rateby $5RequestedaPurchaseOrderLoggedinto NewConsoleVetted FEto SOCStandardConfirmedCaseDetailsSearchedfor a TechusingWorkMarketReceivedCall fromCC'sOpenedCaseProcessto reviewPerformedFEPregameUpdated3 StaleCasesClockedOut FEAskedManagerforAssistanceReducedonsite time(less than2 HRS)Met 1stCallSLAPutTrackingNumber inCommentsConfirmedFEPackagedPartsRanOnsite forTeam-Mate

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed Course in SOC Academy
  2. Submitted a Work Order
  3. Sent Email to Customer Success
  4. Verified Warranty
  5. Went to Chalk-Talk
  6. Sent Email Using ETC
  7. Setup Dispatch for Onsite
  8. Reduced FE rate by $5
  9. Requested a Purchase Order
  10. Logged into New Console
  11. Vetted FE to SOC Standard
  12. Confirmed Case Details
  13. Searched for a Tech using Work Market
  14. Received Call from CC's
  15. Opened Case Process to review
  16. Performed FE Pregame
  17. Updated 3 Stale Cases
  18. Clocked Out FE
  19. Asked Manager for Assistance
  20. Reduced onsite time (less than 2 HRS)
  21. Met 1st Call SLA
  22. Put Tracking Number in Comments
  23. Confirmed FE Packaged Parts
  24. Ran Onsite for Team-Mate