RequestedaPurchaseOrderSentEmail toCustomerSuccessLoggedinto NewConsoleUpdated3 StaleCasesSearchedfor a TechusingWorkMarketOpenedCaseProcessto reviewRanOnsite forTeam-MatePutTrackingNumber inCommentsConfirmedCaseDetailsWent toChalk-TalkAskedManagerforAssistanceReducedonsite time(less than2 HRS)Submitteda WorkOrderSetupDispatchfor OnsitePerformedFEPregameReducedFE rateby $5ConfirmedFEPackagedPartsMet 1stCallSLAVetted FEto SOCStandardClockedOut FESentEmailUsingETCReceivedCall fromCC'sCompletedCourse inSOCAcademyVerifiedWarrantyRequestedaPurchaseOrderSentEmail toCustomerSuccessLoggedinto NewConsoleUpdated3 StaleCasesSearchedfor a TechusingWorkMarketOpenedCaseProcessto reviewRanOnsite forTeam-MatePutTrackingNumber inCommentsConfirmedCaseDetailsWent toChalk-TalkAskedManagerforAssistanceReducedonsite time(less than2 HRS)Submitteda WorkOrderSetupDispatchfor OnsitePerformedFEPregameReducedFE rateby $5ConfirmedFEPackagedPartsMet 1stCallSLAVetted FEto SOCStandardClockedOut FESentEmailUsingETCReceivedCall fromCC'sCompletedCourse inSOCAcademyVerifiedWarranty

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Requested a Purchase Order
  2. Sent Email to Customer Success
  3. Logged into New Console
  4. Updated 3 Stale Cases
  5. Searched for a Tech using Work Market
  6. Opened Case Process to review
  7. Ran Onsite for Team-Mate
  8. Put Tracking Number in Comments
  9. Confirmed Case Details
  10. Went to Chalk-Talk
  11. Asked Manager for Assistance
  12. Reduced onsite time (less than 2 HRS)
  13. Submitted a Work Order
  14. Setup Dispatch for Onsite
  15. Performed FE Pregame
  16. Reduced FE rate by $5
  17. Confirmed FE Packaged Parts
  18. Met 1st Call SLA
  19. Vetted FE to SOC Standard
  20. Clocked Out FE
  21. Sent Email Using ETC
  22. Received Call from CC's
  23. Completed Course in SOC Academy
  24. Verified Warranty