Met 1stCallSLAWent toChalk-TalkReceivedCall fromCC'sSentEmail toCustomerSuccessConfirmedCaseDetailsUpdated3 StaleCasesVerifiedWarrantySearchedfor a TechusingWorkMarketReducedFE rateby $5CompletedCourse inSOCAcademyRequestedaPurchaseOrderSubmitteda WorkOrderOpenedCaseProcessto reviewPerformedFEPregameClockedOut FESetupDispatchfor OnsiteConfirmedFEPackagedPartsPutTrackingNumber inCommentsSentEmailUsingETCRanOnsite forTeam-MateReducedonsite time(less than2 HRS)Vetted FEto SOCStandardAskedManagerforAssistanceLoggedinto NewConsoleMet 1stCallSLAWent toChalk-TalkReceivedCall fromCC'sSentEmail toCustomerSuccessConfirmedCaseDetailsUpdated3 StaleCasesVerifiedWarrantySearchedfor a TechusingWorkMarketReducedFE rateby $5CompletedCourse inSOCAcademyRequestedaPurchaseOrderSubmitteda WorkOrderOpenedCaseProcessto reviewPerformedFEPregameClockedOut FESetupDispatchfor OnsiteConfirmedFEPackagedPartsPutTrackingNumber inCommentsSentEmailUsingETCRanOnsite forTeam-MateReducedonsite time(less than2 HRS)Vetted FEto SOCStandardAskedManagerforAssistanceLoggedinto NewConsole

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Met 1st Call SLA
  2. Went to Chalk-Talk
  3. Received Call from CC's
  4. Sent Email to Customer Success
  5. Confirmed Case Details
  6. Updated 3 Stale Cases
  7. Verified Warranty
  8. Searched for a Tech using Work Market
  9. Reduced FE rate by $5
  10. Completed Course in SOC Academy
  11. Requested a Purchase Order
  12. Submitted a Work Order
  13. Opened Case Process to review
  14. Performed FE Pregame
  15. Clocked Out FE
  16. Setup Dispatch for Onsite
  17. Confirmed FE Packaged Parts
  18. Put Tracking Number in Comments
  19. Sent Email Using ETC
  20. Ran Onsite for Team-Mate
  21. Reduced onsite time (less than 2 HRS)
  22. Vetted FE to SOC Standard
  23. Asked Manager for Assistance
  24. Logged into New Console