RanOnsite forTeam-MateVetted FEto SOCStandardSentEmail toCustomerSuccessSubmitteda WorkOrderConfirmedFEPackagedPartsOpenedCaseProcessto reviewUpdated3 StaleCasesConfirmedCaseDetailsPutTrackingNumber inCommentsMet 1stCallSLACompletedCourse inSOCAcademyVerifiedWarrantyPerformedFEPregameClockedOut FEReceivedCall fromCC'sSearchedfor a TechusingWorkMarketSentEmailUsingETCReducedonsite time(less than2 HRS)ReducedFE rateby $5AskedManagerforAssistanceSetupDispatchfor OnsiteRequestedaPurchaseOrderLoggedinto NewConsoleWent toChalk-TalkRanOnsite forTeam-MateVetted FEto SOCStandardSentEmail toCustomerSuccessSubmitteda WorkOrderConfirmedFEPackagedPartsOpenedCaseProcessto reviewUpdated3 StaleCasesConfirmedCaseDetailsPutTrackingNumber inCommentsMet 1stCallSLACompletedCourse inSOCAcademyVerifiedWarrantyPerformedFEPregameClockedOut FEReceivedCall fromCC'sSearchedfor a TechusingWorkMarketSentEmailUsingETCReducedonsite time(less than2 HRS)ReducedFE rateby $5AskedManagerforAssistanceSetupDispatchfor OnsiteRequestedaPurchaseOrderLoggedinto NewConsoleWent toChalk-Talk

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ran Onsite for Team-Mate
  2. Vetted FE to SOC Standard
  3. Sent Email to Customer Success
  4. Submitted a Work Order
  5. Confirmed FE Packaged Parts
  6. Opened Case Process to review
  7. Updated 3 Stale Cases
  8. Confirmed Case Details
  9. Put Tracking Number in Comments
  10. Met 1st Call SLA
  11. Completed Course in SOC Academy
  12. Verified Warranty
  13. Performed FE Pregame
  14. Clocked Out FE
  15. Received Call from CC's
  16. Searched for a Tech using Work Market
  17. Sent Email Using ETC
  18. Reduced onsite time (less than 2 HRS)
  19. Reduced FE rate by $5
  20. Asked Manager for Assistance
  21. Setup Dispatch for Onsite
  22. Requested a Purchase Order
  23. Logged into New Console
  24. Went to Chalk-Talk