OpenedCaseProcessto reviewRequestedaPurchaseOrderRanOnsite forTeam-MateAskedManagerforAssistancePerformedFEPregameReceivedCall fromCC'sLoggedinto NewConsoleVerifiedWarrantySentEmail toCustomerSuccessClockedOut FEReducedonsite time(less than2 HRS)Searchedfor a TechusingWorkMarketSetupDispatchfor OnsiteUpdated3 StaleCasesVetted FEto SOCStandardSentEmailUsingETCConfirmedCaseDetailsMet 1stCallSLASubmitteda WorkOrderCompletedCourse inSOCAcademyConfirmedFEPackagedPartsReducedFE rateby $5PutTrackingNumber inCommentsWent toChalk-TalkOpenedCaseProcessto reviewRequestedaPurchaseOrderRanOnsite forTeam-MateAskedManagerforAssistancePerformedFEPregameReceivedCall fromCC'sLoggedinto NewConsoleVerifiedWarrantySentEmail toCustomerSuccessClockedOut FEReducedonsite time(less than2 HRS)Searchedfor a TechusingWorkMarketSetupDispatchfor OnsiteUpdated3 StaleCasesVetted FEto SOCStandardSentEmailUsingETCConfirmedCaseDetailsMet 1stCallSLASubmitteda WorkOrderCompletedCourse inSOCAcademyConfirmedFEPackagedPartsReducedFE rateby $5PutTrackingNumber inCommentsWent toChalk-Talk

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened Case Process to review
  2. Requested a Purchase Order
  3. Ran Onsite for Team-Mate
  4. Asked Manager for Assistance
  5. Performed FE Pregame
  6. Received Call from CC's
  7. Logged into New Console
  8. Verified Warranty
  9. Sent Email to Customer Success
  10. Clocked Out FE
  11. Reduced onsite time (less than 2 HRS)
  12. Searched for a Tech using Work Market
  13. Setup Dispatch for Onsite
  14. Updated 3 Stale Cases
  15. Vetted FE to SOC Standard
  16. Sent Email Using ETC
  17. Confirmed Case Details
  18. Met 1st Call SLA
  19. Submitted a Work Order
  20. Completed Course in SOC Academy
  21. Confirmed FE Packaged Parts
  22. Reduced FE rate by $5
  23. Put Tracking Number in Comments
  24. Went to Chalk-Talk