PerformedFEPregameMet 1stCallSLAClockedOut FEReducedonsite time(less than2 HRS)RequestedaPurchaseOrderSentEmailUsingETCOpenedCaseProcessto reviewReducedFE rateby $5Vetted FEto SOCStandardCompletedCourse inSOCAcademyVerifiedWarrantyAskedManagerforAssistanceUpdated3 StaleCasesRanOnsite forTeam-MateLoggedinto NewConsolePutTrackingNumber inCommentsSearchedfor a TechusingWorkMarketConfirmedCaseDetailsConfirmedFEPackagedPartsSubmitteda WorkOrderSentEmail toCustomerSuccessWent toChalk-TalkReceivedCall fromCC'sSetupDispatchfor OnsitePerformedFEPregameMet 1stCallSLAClockedOut FEReducedonsite time(less than2 HRS)RequestedaPurchaseOrderSentEmailUsingETCOpenedCaseProcessto reviewReducedFE rateby $5Vetted FEto SOCStandardCompletedCourse inSOCAcademyVerifiedWarrantyAskedManagerforAssistanceUpdated3 StaleCasesRanOnsite forTeam-MateLoggedinto NewConsolePutTrackingNumber inCommentsSearchedfor a TechusingWorkMarketConfirmedCaseDetailsConfirmedFEPackagedPartsSubmitteda WorkOrderSentEmail toCustomerSuccessWent toChalk-TalkReceivedCall fromCC'sSetupDispatchfor Onsite

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Performed FE Pregame
  2. Met 1st Call SLA
  3. Clocked Out FE
  4. Reduced onsite time (less than 2 HRS)
  5. Requested a Purchase Order
  6. Sent Email Using ETC
  7. Opened Case Process to review
  8. Reduced FE rate by $5
  9. Vetted FE to SOC Standard
  10. Completed Course in SOC Academy
  11. Verified Warranty
  12. Asked Manager for Assistance
  13. Updated 3 Stale Cases
  14. Ran Onsite for Team-Mate
  15. Logged into New Console
  16. Put Tracking Number in Comments
  17. Searched for a Tech using Work Market
  18. Confirmed Case Details
  19. Confirmed FE Packaged Parts
  20. Submitted a Work Order
  21. Sent Email to Customer Success
  22. Went to Chalk-Talk
  23. Received Call from CC's
  24. Setup Dispatch for Onsite