CompletedCourse inSOCAcademyReducedonsite time(less than2 HRS)SentEmail toCustomerSuccessReceivedCall fromCC'sUpdated3 StaleCasesSearchedfor a TechusingWorkMarketConfirmedFEPackagedPartsConfirmedCaseDetailsMet 1stCallSLARequestedaPurchaseOrderPutTrackingNumber inCommentsVerifiedWarrantySubmitteda WorkOrderVetted FEto SOCStandardPerformedFEPregameLoggedinto NewConsoleSentEmailUsingETCClockedOut FERanOnsite forTeam-MateReducedFE rateby $5Went toChalk-TalkSetupDispatchfor OnsiteAskedManagerforAssistanceOpenedCaseProcessto reviewCompletedCourse inSOCAcademyReducedonsite time(less than2 HRS)SentEmail toCustomerSuccessReceivedCall fromCC'sUpdated3 StaleCasesSearchedfor a TechusingWorkMarketConfirmedFEPackagedPartsConfirmedCaseDetailsMet 1stCallSLARequestedaPurchaseOrderPutTrackingNumber inCommentsVerifiedWarrantySubmitteda WorkOrderVetted FEto SOCStandardPerformedFEPregameLoggedinto NewConsoleSentEmailUsingETCClockedOut FERanOnsite forTeam-MateReducedFE rateby $5Went toChalk-TalkSetupDispatchfor OnsiteAskedManagerforAssistanceOpenedCaseProcessto review

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed Course in SOC Academy
  2. Reduced onsite time (less than 2 HRS)
  3. Sent Email to Customer Success
  4. Received Call from CC's
  5. Updated 3 Stale Cases
  6. Searched for a Tech using Work Market
  7. Confirmed FE Packaged Parts
  8. Confirmed Case Details
  9. Met 1st Call SLA
  10. Requested a Purchase Order
  11. Put Tracking Number in Comments
  12. Verified Warranty
  13. Submitted a Work Order
  14. Vetted FE to SOC Standard
  15. Performed FE Pregame
  16. Logged into New Console
  17. Sent Email Using ETC
  18. Clocked Out FE
  19. Ran Onsite for Team-Mate
  20. Reduced FE rate by $5
  21. Went to Chalk-Talk
  22. Setup Dispatch for Onsite
  23. Asked Manager for Assistance
  24. Opened Case Process to review