SentEmail toCustomerSuccessRequestedaPurchaseOrderLoggedinto NewConsoleSentEmailUsingETCConfirmedFEPackagedPartsWent toChalk-TalkPutTrackingNumber inCommentsSearchedfor a TechusingWorkMarketVerifiedWarrantyUpdated3 StaleCasesCompletedCourse inSOCAcademyReducedFE rateby $5ConfirmedCaseDetailsClockedOut FEVetted FEto SOCStandardSubmitteda WorkOrderReceivedCall fromCC'sSetupDispatchfor OnsitePerformedFEPregameAskedManagerforAssistanceRanOnsite forTeam-MateReducedonsite time(less than2 HRS)Met 1stCallSLAOpenedCaseProcessto reviewSentEmail toCustomerSuccessRequestedaPurchaseOrderLoggedinto NewConsoleSentEmailUsingETCConfirmedFEPackagedPartsWent toChalk-TalkPutTrackingNumber inCommentsSearchedfor a TechusingWorkMarketVerifiedWarrantyUpdated3 StaleCasesCompletedCourse inSOCAcademyReducedFE rateby $5ConfirmedCaseDetailsClockedOut FEVetted FEto SOCStandardSubmitteda WorkOrderReceivedCall fromCC'sSetupDispatchfor OnsitePerformedFEPregameAskedManagerforAssistanceRanOnsite forTeam-MateReducedonsite time(less than2 HRS)Met 1stCallSLAOpenedCaseProcessto review

SOC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Email to Customer Success
  2. Requested a Purchase Order
  3. Logged into New Console
  4. Sent Email Using ETC
  5. Confirmed FE Packaged Parts
  6. Went to Chalk-Talk
  7. Put Tracking Number in Comments
  8. Searched for a Tech using Work Market
  9. Verified Warranty
  10. Updated 3 Stale Cases
  11. Completed Course in SOC Academy
  12. Reduced FE rate by $5
  13. Confirmed Case Details
  14. Clocked Out FE
  15. Vetted FE to SOC Standard
  16. Submitted a Work Order
  17. Received Call from CC's
  18. Setup Dispatch for Onsite
  19. Performed FE Pregame
  20. Asked Manager for Assistance
  21. Ran Onsite for Team-Mate
  22. Reduced onsite time (less than 2 HRS)
  23. Met 1st Call SLA
  24. Opened Case Process to review