Pro is unable reach customer You guided Pro on adding a Technician Photo Inquiry on VAS application Transfer case to another team Escalation Inquiry on Background Check Spoke with Fonzie at least 2 times in one day Resolved a case in 8 minutes Received an incorrect transfer Trip Charge Request Pro tells you they like the CBM Pro contacts regarding CBM Spoke with a Seller/Pro named Joe Merged case to original case ID Request to remove Virtual Mapping You worked at least 15 minutes of overtime You were able to remove negative Feedback Spoke with a Seller/Pro name Will/William Resolved 20+ cases today Accidentally created M@ account De- escalated a case Received a case on Feedback removal Received feedback / suggestions from Pro/Seller The Seller/Pro places you on hold Pro is unable reach customer You guided Pro on adding a Technician Photo Inquiry on VAS application Transfer case to another team Escalation Inquiry on Background Check Spoke with Fonzie at least 2 times in one day Resolved a case in 8 minutes Received an incorrect transfer Trip Charge Request Pro tells you they like the CBM Pro contacts regarding CBM Spoke with a Seller/Pro named Joe Merged case to original case ID Request to remove Virtual Mapping You worked at least 15 minutes of overtime You were able to remove negative Feedback Spoke with a Seller/Pro name Will/William Resolved 20+ cases today Accidentally created M@ account De- escalated a case Received a case on Feedback removal Received feedback / suggestions from Pro/Seller The Seller/Pro places you on hold
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Pro is unable reach customer
I-You guided Pro on adding a Technician Photo
B-Inquiry on VAS application
O-Transfer case to another team
G-Escalation
G-Inquiry on Background Check
G-Spoke with Fonzie at least 2 times in one day
B-Resolved a case in 8 minutes
G-Received an incorrect transfer
N-Trip Charge Request
I-Pro tells you they like the CBM
O-Pro contacts regarding CBM
B-Spoke with a Seller/Pro named Joe
O-Merged case to original case ID
I-Request to remove Virtual Mapping
G-You worked at least 15 minutes of overtime
B-You were able to remove negative
Feedback
O-Spoke with a Seller/Pro name Will/William
N-Resolved 20+ cases today
O-Accidentally created M@ account
I-De-
escalated a case
I-Received a case on Feedback removal
B-Received feedback /
suggestions from Pro/Seller
N-The Seller/Pro places you on hold