Inquiry on VAS application Trip Charge Request Request to remove Virtual Mapping You were able to remove negative Feedback Inquiry on Background Check Received feedback / suggestions from Pro/Seller Received an incorrect transfer Spoke with Fonzie at least 2 times in one day Spoke with a Seller/Pro name Will/William Merged case to original case ID Received a case on Feedback removal Pro tells you they like the CBM Pro contacts regarding CBM Escalation Pro is unable reach customer Transfer case to another team You guided Pro on adding a Technician Photo You worked at least 15 minutes of overtime Accidentally created M@ account The Seller/Pro places you on hold Resolved a case in 8 minutes Spoke with a Seller/Pro named Joe De- escalated a case Resolved 20+ cases today Inquiry on VAS application Trip Charge Request Request to remove Virtual Mapping You were able to remove negative Feedback Inquiry on Background Check Received feedback / suggestions from Pro/Seller Received an incorrect transfer Spoke with Fonzie at least 2 times in one day Spoke with a Seller/Pro name Will/William Merged case to original case ID Received a case on Feedback removal Pro tells you they like the CBM Pro contacts regarding CBM Escalation Pro is unable reach customer Transfer case to another team You guided Pro on adding a Technician Photo You worked at least 15 minutes of overtime Accidentally created M@ account The Seller/Pro places you on hold Resolved a case in 8 minutes Spoke with a Seller/Pro named Joe De- escalated a case Resolved 20+ cases today
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Inquiry on VAS application
N-Trip Charge Request
I-Request to remove Virtual Mapping
B-You were able to remove negative
Feedback
G-Inquiry on Background Check
B-Received feedback /
suggestions from Pro/Seller
G-Received an incorrect transfer
G-Spoke with Fonzie at least 2 times in one day
O-Spoke with a Seller/Pro name Will/William
O-Merged case to original case ID
I-Received a case on Feedback removal
I-Pro tells you they like the CBM
O-Pro contacts regarding CBM
G-Escalation
N-Pro is unable reach customer
O-Transfer case to another team
I-You guided Pro on adding a Technician Photo
G-You worked at least 15 minutes of overtime
O-Accidentally created M@ account
N-The Seller/Pro places you on hold
B-Resolved a case in 8 minutes
B-Spoke with a Seller/Pro named Joe
I-De-
escalated a case
N-Resolved 20+ cases today