ReceivedanincorrecttransferReceiveda case onFeedbackremovalMergedcase tooriginalcase IDResolveda case in8 minutesProcontactsregardingCBMTripChargeRequestInquiry onVASapplicationSpoke witha Seller/PronameWill/WilliamSpoke withFonzie atleast 2 timesin one dayYou workedat least 15minutes ofovertimeYou wereable toremovenegativeFeedbackTransfercase toanotherteamRequestto removeVirtualMappingTheSeller/Proplaces youon holdResolved20+ casestodayPro tellsyou theylike theCBMAccidentallycreatedM@accountPro isunablereachcustomerSpoke withaSeller/Pronamed JoeYou guidedPro onadding aTechnicianPhotoInquiry onBackgroundCheckReceivedfeedback /suggestionsfromPro/SellerDe-escalateda caseEscalationReceivedanincorrecttransferReceiveda case onFeedbackremovalMergedcase tooriginalcase IDResolveda case in8 minutesProcontactsregardingCBMTripChargeRequestInquiry onVASapplicationSpoke witha Seller/PronameWill/WilliamSpoke withFonzie atleast 2 timesin one dayYou workedat least 15minutes ofovertimeYou wereable toremovenegativeFeedbackTransfercase toanotherteamRequestto removeVirtualMappingTheSeller/Proplaces youon holdResolved20+ casestodayPro tellsyou theylike theCBMAccidentallycreatedM@accountPro isunablereachcustomerSpoke withaSeller/Pronamed JoeYou guidedPro onadding aTechnicianPhotoInquiry onBackgroundCheckReceivedfeedback /suggestionsfromPro/SellerDe-escalateda caseEscalation

Specialties - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
B
5
O
6
N
7
B
8
O
9
G
10
G
11
B
12
O
13
I
14
N
15
N
16
I
17
O
18
N
19
B
20
I
21
G
22
B
23
I
24
G
  1. G-Received an incorrect transfer
  2. I-Received a case on Feedback removal
  3. O-Merged case to original case ID
  4. B-Resolved a case in 8 minutes
  5. O-Pro contacts regarding CBM
  6. N-Trip Charge Request
  7. B-Inquiry on VAS application
  8. O-Spoke with a Seller/Pro name Will/William
  9. G-Spoke with Fonzie at least 2 times in one day
  10. G-You worked at least 15 minutes of overtime
  11. B-You were able to remove negative Feedback
  12. O-Transfer case to another team
  13. I-Request to remove Virtual Mapping
  14. N-The Seller/Pro places you on hold
  15. N-Resolved 20+ cases today
  16. I-Pro tells you they like the CBM
  17. O-Accidentally created M@ account
  18. N-Pro is unable reach customer
  19. B-Spoke with a Seller/Pro named Joe
  20. I-You guided Pro on adding a Technician Photo
  21. G-Inquiry on Background Check
  22. B-Received feedback / suggestions from Pro/Seller
  23. I-De- escalated a case
  24. G-Escalation