De-escalateda casePro isunablereachcustomerMergedcase tooriginalcase IDReceivedfeedback /suggestionsfromPro/SellerReceivedanincorrecttransferSpoke withFonzie atleast 2 timesin one dayTransfercase toanotherteamSpoke withaSeller/Pronamed JoeProcontactsregardingCBMReceiveda case onFeedbackremovalAccidentallycreatedM@accountPro tellsyou theylike theCBMResolved20+ casestodayYou workedat least 15minutes ofovertimeSpoke witha Seller/PronameWill/WilliamYou wereable toremovenegativeFeedbackTheSeller/Proplaces youon holdTripChargeRequestInquiry onBackgroundCheckYou guidedPro onadding aTechnicianPhotoEscalationResolveda case in8 minutesInquiry onVASapplicationRequestto removeVirtualMappingDe-escalateda casePro isunablereachcustomerMergedcase tooriginalcase IDReceivedfeedback /suggestionsfromPro/SellerReceivedanincorrecttransferSpoke withFonzie atleast 2 timesin one dayTransfercase toanotherteamSpoke withaSeller/Pronamed JoeProcontactsregardingCBMReceiveda case onFeedbackremovalAccidentallycreatedM@accountPro tellsyou theylike theCBMResolved20+ casestodayYou workedat least 15minutes ofovertimeSpoke witha Seller/PronameWill/WilliamYou wereable toremovenegativeFeedbackTheSeller/Proplaces youon holdTripChargeRequestInquiry onBackgroundCheckYou guidedPro onadding aTechnicianPhotoEscalationResolveda case in8 minutesInquiry onVASapplicationRequestto removeVirtualMapping

Specialties - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
B
5
G
6
G
7
O
8
B
9
O
10
I
11
O
12
I
13
N
14
G
15
O
16
B
17
N
18
N
19
G
20
I
21
G
22
B
23
B
24
I
  1. I-De- escalated a case
  2. N-Pro is unable reach customer
  3. O-Merged case to original case ID
  4. B-Received feedback / suggestions from Pro/Seller
  5. G-Received an incorrect transfer
  6. G-Spoke with Fonzie at least 2 times in one day
  7. O-Transfer case to another team
  8. B-Spoke with a Seller/Pro named Joe
  9. O-Pro contacts regarding CBM
  10. I-Received a case on Feedback removal
  11. O-Accidentally created M@ account
  12. I-Pro tells you they like the CBM
  13. N-Resolved 20+ cases today
  14. G-You worked at least 15 minutes of overtime
  15. O-Spoke with a Seller/Pro name Will/William
  16. B-You were able to remove negative Feedback
  17. N-The Seller/Pro places you on hold
  18. N-Trip Charge Request
  19. G-Inquiry on Background Check
  20. I-You guided Pro on adding a Technician Photo
  21. G-Escalation
  22. B-Resolved a case in 8 minutes
  23. B-Inquiry on VAS application
  24. I-Request to remove Virtual Mapping