Received a case on Feedback removal Received an incorrect transfer Merged case to original case ID De- escalated a case Spoke with Fonzie at least 2 times in one day Accidentally created M@ account Resolved 20+ cases today Pro contacts regarding CBM Escalation Inquiry on VAS application You guided Pro on adding a Technician Photo Trip Charge Request Pro tells you they like the CBM Received feedback / suggestions from Pro/Seller Spoke with a Seller/Pro name Will/William Pro is unable reach customer Transfer case to another team Spoke with a Seller/Pro named Joe You were able to remove negative Feedback Inquiry on Background Check The Seller/Pro places you on hold You worked at least 15 minutes of overtime Request to remove Virtual Mapping Resolved a case in 8 minutes Received a case on Feedback removal Received an incorrect transfer Merged case to original case ID De- escalated a case Spoke with Fonzie at least 2 times in one day Accidentally created M@ account Resolved 20+ cases today Pro contacts regarding CBM Escalation Inquiry on VAS application You guided Pro on adding a Technician Photo Trip Charge Request Pro tells you they like the CBM Received feedback / suggestions from Pro/Seller Spoke with a Seller/Pro name Will/William Pro is unable reach customer Transfer case to another team Spoke with a Seller/Pro named Joe You were able to remove negative Feedback Inquiry on Background Check The Seller/Pro places you on hold You worked at least 15 minutes of overtime Request to remove Virtual Mapping Resolved a case in 8 minutes
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Received a case on Feedback removal
G-Received an incorrect transfer
O-Merged case to original case ID
I-De-
escalated a case
G-Spoke with Fonzie at least 2 times in one day
O-Accidentally created M@ account
N-Resolved 20+ cases today
O-Pro contacts regarding CBM
G-Escalation
B-Inquiry on VAS application
I-You guided Pro on adding a Technician Photo
N-Trip Charge Request
I-Pro tells you they like the CBM
B-Received feedback /
suggestions from Pro/Seller
O-Spoke with a Seller/Pro name Will/William
N-Pro is unable reach customer
O-Transfer case to another team
B-Spoke with a Seller/Pro named Joe
B-You were able to remove negative
Feedback
G-Inquiry on Background Check
N-The Seller/Pro places you on hold
G-You worked at least 15 minutes of overtime
I-Request to remove Virtual Mapping
B-Resolved a case in 8 minutes