Inquiry on Background Check Spoke with a Seller/Pro name Will/William Inquiry on VAS application Trip Charge Request Resolved a case in 8 minutes You were able to remove negative Feedback Received an incorrect transfer The Seller/Pro places you on hold Pro contacts regarding CBM Spoke with Fonzie at least 2 times in one day Received a case on Feedback removal You worked at least 15 minutes of overtime Merged case to original case ID Transfer case to another team Escalation Pro tells you they like the CBM Spoke with a Seller/Pro named Joe You guided Pro on adding a Technician Photo Resolved 20+ cases today Received feedback / suggestions from Pro/Seller De- escalated a case Request to remove Virtual Mapping Accidentally created M@ account Pro is unable reach customer Inquiry on Background Check Spoke with a Seller/Pro name Will/William Inquiry on VAS application Trip Charge Request Resolved a case in 8 minutes You were able to remove negative Feedback Received an incorrect transfer The Seller/Pro places you on hold Pro contacts regarding CBM Spoke with Fonzie at least 2 times in one day Received a case on Feedback removal You worked at least 15 minutes of overtime Merged case to original case ID Transfer case to another team Escalation Pro tells you they like the CBM Spoke with a Seller/Pro named Joe You guided Pro on adding a Technician Photo Resolved 20+ cases today Received feedback / suggestions from Pro/Seller De- escalated a case Request to remove Virtual Mapping Accidentally created M@ account Pro is unable reach customer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Inquiry on Background Check
O-Spoke with a Seller/Pro name Will/William
B-Inquiry on VAS application
N-Trip Charge Request
B-Resolved a case in 8 minutes
B-You were able to remove negative
Feedback
G-Received an incorrect transfer
N-The Seller/Pro places you on hold
O-Pro contacts regarding CBM
G-Spoke with Fonzie at least 2 times in one day
I-Received a case on Feedback removal
G-You worked at least 15 minutes of overtime
O-Merged case to original case ID
O-Transfer case to another team
G-Escalation
I-Pro tells you they like the CBM
B-Spoke with a Seller/Pro named Joe
I-You guided Pro on adding a Technician Photo
N-Resolved 20+ cases today
B-Received feedback /
suggestions from Pro/Seller
I-De-
escalated a case
I-Request to remove Virtual Mapping
O-Accidentally created M@ account
N-Pro is unable reach customer