You were able to remove negative Feedback Merged case to original case ID You worked at least 15 minutes of overtime Pro is unable reach customer Resolved a case in 8 minutes Pro contacts regarding CBM Transfer case to another team Spoke with Fonzie at least 2 times in one day Escalation Inquiry on Background Check Resolved 20+ cases today Request to remove Virtual Mapping Pro tells you they like the CBM De- escalated a case Inquiry on VAS application The Seller/Pro places you on hold Accidentally created M@ account You guided Pro on adding a Technician Photo Spoke with a Seller/Pro name Will/William Spoke with a Seller/Pro named Joe Trip Charge Request Received feedback / suggestions from Pro/Seller Received a case on Feedback removal Received an incorrect transfer You were able to remove negative Feedback Merged case to original case ID You worked at least 15 minutes of overtime Pro is unable reach customer Resolved a case in 8 minutes Pro contacts regarding CBM Transfer case to another team Spoke with Fonzie at least 2 times in one day Escalation Inquiry on Background Check Resolved 20+ cases today Request to remove Virtual Mapping Pro tells you they like the CBM De- escalated a case Inquiry on VAS application The Seller/Pro places you on hold Accidentally created M@ account You guided Pro on adding a Technician Photo Spoke with a Seller/Pro name Will/William Spoke with a Seller/Pro named Joe Trip Charge Request Received feedback / suggestions from Pro/Seller Received a case on Feedback removal Received an incorrect transfer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-You were able to remove negative
Feedback
O-Merged case to original case ID
G-You worked at least 15 minutes of overtime
N-Pro is unable reach customer
B-Resolved a case in 8 minutes
O-Pro contacts regarding CBM
O-Transfer case to another team
G-Spoke with Fonzie at least 2 times in one day
G-Escalation
G-Inquiry on Background Check
N-Resolved 20+ cases today
I-Request to remove Virtual Mapping
I-Pro tells you they like the CBM
I-De-
escalated a case
B-Inquiry on VAS application
N-The Seller/Pro places you on hold
O-Accidentally created M@ account
I-You guided Pro on adding a Technician Photo
O-Spoke with a Seller/Pro name Will/William
B-Spoke with a Seller/Pro named Joe
N-Trip Charge Request
B-Received feedback /
suggestions from Pro/Seller
I-Received a case on Feedback removal
G-Received an incorrect transfer