PROBETHEPROBLEMACTIVELISTENINGG'BYERECAPCREDITSTONERESOLVERELATE&EMPATHYCONTACTMGMTGREETINGG'BYEXFINITY.COMRELATE&EMPATHYATTEMPTTOCOLLECTRELATE&EMPATHYRELATE&EMPATHYBUILDRAPPORTREFLECTREASONFORCONTACTG'BYESUMMARYEMAILG'BYEVERIFYG'BYERECAPCHANGESSETAGENDA& PLANTTHE SEEDG'BYEMYACCT.APPBUILDRAPPORTG'BYECONFIRMTAKEOWNER-SHIPG'BYERECAPCHARGESG'BYETHANKYOUSTATMENTPROBETHEPROBLEMACTIVELISTENINGG'BYERECAPCREDITSTONERESOLVERELATE&EMPATHYCONTACTMGMTGREETINGG'BYEXFINITY.COMRELATE&EMPATHYATTEMPTTOCOLLECTRELATE&EMPATHYRELATE&EMPATHYBUILDRAPPORTREFLECTREASONFORCONTACTG'BYESUMMARYEMAILG'BYEVERIFYG'BYERECAPCHANGESSETAGENDA& PLANTTHE SEEDG'BYEMYACCT.APPBUILDRAPPORTG'BYECONFIRMTAKEOWNER-SHIPG'BYERECAPCHARGESG'BYETHANKYOUSTATMENT

EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PROBE THE PROBLEM
  2. ACTIVE LISTENING
  3. G'BYE RECAP CREDITS
  4. TONE
  5. RESOLVE
  6. RELATE& EMPATHY
  7. CONTACT MGMT
  8. GREETING
  9. G'BYE XFINITY. COM
  10. RELATE& EMPATHY
  11. ATTEMPT TO COLLECT
  12. RELATE& EMPATHY
  13. RELATE& EMPATHY
  14. BUILD RAPPORT
  15. REFLECT REASON FOR CONTACT
  16. G'BYE SUMMARY EMAIL
  17. G'BYE VERIFY
  18. G'BYE RECAP CHANGES
  19. SET AGENDA & PLANT THE SEED
  20. G'BYE MYACCT. APP
  21. BUILD RAPPORT
  22. G'BYE CONFIRM
  23. TAKE OWNER-SHIP
  24. G'BYE RECAP CHARGES
  25. G'BYE THANK YOU STATMENT