EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. ATTEMPT TO COLLECT
2. PROBE THE PROBLEM
3. RELATE& EMPATHY
4. REFLECT REASON FOR CONTACT
5. BUILD RAPPORT
6. RELATE& EMPATHY
7. G'BYE RECAP CHARGES
8. G'BYE THANK YOU STATMENT
9. G'BYE SUMMARY EMAIL
10. G'BYE RECAP CHANGES
11. TONE
12. BUILD RAPPORT
13. G'BYE CONFIRM
14. GREETING
15. G'BYE RECAP CREDITS
16. CONTACT MGMT
17. RELATE& EMPATHY
18. RELATE& EMPATHY
19. G'BYE XFINITY. COM
20. SET AGENDA & PLANT THE SEED
21. RESOLVE
22. G'BYE VERIFY
23. TAKE OWNER-SHIP
24. G'BYE MYACCT. APP
25. ACTIVE LISTENING