RELATE&EMPATHYPROBETHEPROBLEMG'BYESUMMARYEMAILREFLECTREASONFORCONTACTG'BYEVERIFYRELATE&EMPATHYG'BYERECAPCREDITSG'BYERECAPCHANGESRESOLVEACTIVELISTENINGTONESETAGENDA& PLANTTHE SEEDRELATE&EMPATHYBUILDRAPPORTATTEMPTTOCOLLECTG'BYECONFIRMGREETINGBUILDRAPPORTG'BYEXFINITY.COMG'BYERECAPCHARGESG'BYEMYACCT.APPCONTACTMGMTRELATE&EMPATHYTAKEOWNER-SHIPG'BYETHANKYOUSTATMENTRELATE&EMPATHYPROBETHEPROBLEMG'BYESUMMARYEMAILREFLECTREASONFORCONTACTG'BYEVERIFYRELATE&EMPATHYG'BYERECAPCREDITSG'BYERECAPCHANGESRESOLVEACTIVELISTENINGTONESETAGENDA& PLANTTHE SEEDRELATE&EMPATHYBUILDRAPPORTATTEMPTTOCOLLECTG'BYECONFIRMGREETINGBUILDRAPPORTG'BYEXFINITY.COMG'BYERECAPCHARGESG'BYEMYACCT.APPCONTACTMGMTRELATE&EMPATHYTAKEOWNER-SHIPG'BYETHANKYOUSTATMENT

EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RELATE& EMPATHY
  2. PROBE THE PROBLEM
  3. G'BYE SUMMARY EMAIL
  4. REFLECT REASON FOR CONTACT
  5. G'BYE VERIFY
  6. RELATE& EMPATHY
  7. G'BYE RECAP CREDITS
  8. G'BYE RECAP CHANGES
  9. RESOLVE
  10. ACTIVE LISTENING
  11. TONE
  12. SET AGENDA & PLANT THE SEED
  13. RELATE& EMPATHY
  14. BUILD RAPPORT
  15. ATTEMPT TO COLLECT
  16. G'BYE CONFIRM
  17. GREETING
  18. BUILD RAPPORT
  19. G'BYE XFINITY. COM
  20. G'BYE RECAP CHARGES
  21. G'BYE MYACCT. APP
  22. CONTACT MGMT
  23. RELATE& EMPATHY
  24. TAKE OWNER-SHIP
  25. G'BYE THANK YOU STATMENT