ACTIVELISTENINGREFLECTREASONFORCONTACTSETAGENDA& PLANTTHE SEEDG'BYETHANKYOUSTATMENTGREETINGRELATE&EMPATHYCONTACTMGMTRELATE&EMPATHYG'BYEMYACCT.APPG'BYEVERIFYPROBETHEPROBLEMG'BYEXFINITY.COMG'BYESUMMARYEMAILRELATE&EMPATHYG'BYERECAPCHARGESBUILDRAPPORTBUILDRAPPORTATTEMPTTOCOLLECTTONEG'BYECONFIRMRELATE&EMPATHYG'BYERECAPCREDITSG'BYERECAPCHANGESTAKEOWNER-SHIPRESOLVEACTIVELISTENINGREFLECTREASONFORCONTACTSETAGENDA& PLANTTHE SEEDG'BYETHANKYOUSTATMENTGREETINGRELATE&EMPATHYCONTACTMGMTRELATE&EMPATHYG'BYEMYACCT.APPG'BYEVERIFYPROBETHEPROBLEMG'BYEXFINITY.COMG'BYESUMMARYEMAILRELATE&EMPATHYG'BYERECAPCHARGESBUILDRAPPORTBUILDRAPPORTATTEMPTTOCOLLECTTONEG'BYECONFIRMRELATE&EMPATHYG'BYERECAPCREDITSG'BYERECAPCHANGESTAKEOWNER-SHIPRESOLVE

EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACTIVE LISTENING
  2. REFLECT REASON FOR CONTACT
  3. SET AGENDA & PLANT THE SEED
  4. G'BYE THANK YOU STATMENT
  5. GREETING
  6. RELATE& EMPATHY
  7. CONTACT MGMT
  8. RELATE& EMPATHY
  9. G'BYE MYACCT. APP
  10. G'BYE VERIFY
  11. PROBE THE PROBLEM
  12. G'BYE XFINITY. COM
  13. G'BYE SUMMARY EMAIL
  14. RELATE& EMPATHY
  15. G'BYE RECAP CHARGES
  16. BUILD RAPPORT
  17. BUILD RAPPORT
  18. ATTEMPT TO COLLECT
  19. TONE
  20. G'BYE CONFIRM
  21. RELATE& EMPATHY
  22. G'BYE RECAP CREDITS
  23. G'BYE RECAP CHANGES
  24. TAKE OWNER-SHIP
  25. RESOLVE