SETAGENDA& PLANTTHE SEEDREFLECTREASONFORCONTACTRELATE&EMPATHYPROBETHEPROBLEMRESOLVEBUILDRAPPORTTAKEOWNER-SHIPRELATE&EMPATHYG'BYEXFINITY.COMBUILDRAPPORTACTIVELISTENINGRELATE&EMPATHYG'BYESUMMARYEMAILG'BYERECAPCHANGESCONTACTMGMTGREETINGG'BYEVERIFYG'BYETHANKYOUSTATMENTG'BYEMYACCT.APPG'BYECONFIRMRELATE&EMPATHYTONEG'BYERECAPCREDITSATTEMPTTOCOLLECTG'BYERECAPCHARGESSETAGENDA& PLANTTHE SEEDREFLECTREASONFORCONTACTRELATE&EMPATHYPROBETHEPROBLEMRESOLVEBUILDRAPPORTTAKEOWNER-SHIPRELATE&EMPATHYG'BYEXFINITY.COMBUILDRAPPORTACTIVELISTENINGRELATE&EMPATHYG'BYESUMMARYEMAILG'BYERECAPCHANGESCONTACTMGMTGREETINGG'BYEVERIFYG'BYETHANKYOUSTATMENTG'BYEMYACCT.APPG'BYECONFIRMRELATE&EMPATHYTONEG'BYERECAPCREDITSATTEMPTTOCOLLECTG'BYERECAPCHARGES

EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SET AGENDA & PLANT THE SEED
  2. REFLECT REASON FOR CONTACT
  3. RELATE& EMPATHY
  4. PROBE THE PROBLEM
  5. RESOLVE
  6. BUILD RAPPORT
  7. TAKE OWNER-SHIP
  8. RELATE& EMPATHY
  9. G'BYE XFINITY. COM
  10. BUILD RAPPORT
  11. ACTIVE LISTENING
  12. RELATE& EMPATHY
  13. G'BYE SUMMARY EMAIL
  14. G'BYE RECAP CHANGES
  15. CONTACT MGMT
  16. GREETING
  17. G'BYE VERIFY
  18. G'BYE THANK YOU STATMENT
  19. G'BYE MYACCT. APP
  20. G'BYE CONFIRM
  21. RELATE& EMPATHY
  22. TONE
  23. G'BYE RECAP CREDITS
  24. ATTEMPT TO COLLECT
  25. G'BYE RECAP CHARGES