ATTEMPTTOCOLLECTBUILDRAPPORTSETAGENDA& PLANTTHE SEEDBUILDRAPPORTPROBETHEPROBLEMG'BYERECAPCHANGESG'BYETHANKYOUSTATMENTG'BYEXFINITY.COMG'BYEMYACCT.APPG'BYECONFIRMG'BYERECAPCHARGESRELATE&EMPATHYTAKEOWNER-SHIPACTIVELISTENINGRELATE&EMPATHYCONTACTMGMTRESOLVERELATE&EMPATHYG'BYEVERIFYRELATE&EMPATHYGREETINGG'BYESUMMARYEMAILG'BYERECAPCREDITSREFLECTREASONFORCONTACTTONEATTEMPTTOCOLLECTBUILDRAPPORTSETAGENDA& PLANTTHE SEEDBUILDRAPPORTPROBETHEPROBLEMG'BYERECAPCHANGESG'BYETHANKYOUSTATMENTG'BYEXFINITY.COMG'BYEMYACCT.APPG'BYECONFIRMG'BYERECAPCHARGESRELATE&EMPATHYTAKEOWNER-SHIPACTIVELISTENINGRELATE&EMPATHYCONTACTMGMTRESOLVERELATE&EMPATHYG'BYEVERIFYRELATE&EMPATHYGREETINGG'BYESUMMARYEMAILG'BYERECAPCREDITSREFLECTREASONFORCONTACTTONE

EMPATHY/RELATE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ATTEMPT TO COLLECT
  2. BUILD RAPPORT
  3. SET AGENDA & PLANT THE SEED
  4. BUILD RAPPORT
  5. PROBE THE PROBLEM
  6. G'BYE RECAP CHANGES
  7. G'BYE THANK YOU STATMENT
  8. G'BYE XFINITY. COM
  9. G'BYE MYACCT. APP
  10. G'BYE CONFIRM
  11. G'BYE RECAP CHARGES
  12. RELATE& EMPATHY
  13. TAKE OWNER-SHIP
  14. ACTIVE LISTENING
  15. RELATE& EMPATHY
  16. CONTACT MGMT
  17. RESOLVE
  18. RELATE& EMPATHY
  19. G'BYE VERIFY
  20. RELATE& EMPATHY
  21. GREETING
  22. G'BYE SUMMARY EMAIL
  23. G'BYE RECAP CREDITS
  24. REFLECT REASON FOR CONTACT
  25. TONE