Face thespeaker andmaintain eyecontact, not,etc.Avoiddiscounting ordownplayingthe speaker'sfeelings.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoidelaboratingon what thespeaker issaying,Respond tothe person'sbasic verbalmessage.InterpretingSupportingRepeat thephrase youwould likeclarified.Find out ifinterpretationsand perceptionsare valid andaccurate.RestatingCheck theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Bring togetherfeelings andexperiences toprovide afocus.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidinterrupting orofferingsolutions;preaching orteaching.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Provide verbalor nonverbalawareness ofthe otherperson.Try tounderstandwhat thespeaker issaying andshow empathy.Give theperson timeto think andspeak.Summarizing,synthesizingAvoid lookingaround theroom orfidgeting.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Avoid makingassumptionsor jumping toconclusions.CheckingperceptionsAvoidchangingthesubject.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Attending,acknowledgingAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Show warmthand caring inone's ownindividual way.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.BeingQuietReflectingFace thespeaker andmaintain eyecontact, not,etc.Avoiddiscounting ordownplayingthe speaker'sfeelings.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoidelaboratingon what thespeaker issaying,Respond tothe person'sbasic verbalmessage.InterpretingSupportingRepeat thephrase youwould likeclarified.Find out ifinterpretationsand perceptionsare valid andaccurate.RestatingCheck theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Bring togetherfeelings andexperiences toprovide afocus.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidinterrupting orofferingsolutions;preaching orteaching.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Provide verbalor nonverbalawareness ofthe otherperson.Try tounderstandwhat thespeaker issaying andshow empathy.Give theperson timeto think andspeak.Summarizing,synthesizingAvoid lookingaround theroom orfidgeting.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Avoid makingassumptionsor jumping toconclusions.CheckingperceptionsAvoidchangingthesubject.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Attending,acknowledgingAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Show warmthand caring inone's ownindividual way.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.BeingQuietReflecting

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Face the speaker and maintain eye contact, not, etc.
  2. Avoid discounting or downplaying the speaker's feelings.
  3. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  4. Avoid elaborating on what the speaker is saying,
  5. Respond to the person's basic verbal message.
  6. Interpreting
  7. Supporting
  8. Repeat the phrase you would like clarified.
  9. Find out if interpretations and perceptions are valid and accurate.
  10. Restating
  11. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  12. Bring together feelings and experiences to provide a focus.
  13. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  14. Avoid interrupting or offering solutions; preaching or teaching.
  15. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  16. Repeat back what you heard briefly but accurately; paraphrase.
  17. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  18. Provide verbal or nonverbal awareness of the other person.
  19. Try to understand what the speaker is saying and show empathy.
  20. Give the person time to think and speak.
  21. Summarizing, synthesizing
  22. Avoid looking around the room or fidgeting.
  23. Reflect perceptions of content that are heard or perceived through cues.
  24. Probing
  25. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  26. Avoid making assumptions or jumping to conclusions.
  27. Checking perceptions
  28. Avoid changing the subject.
  29. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  30. Attending, acknowledging
  31. Avoid assuming you know what the speaker is trying to communicate without listening.
  32. Show warmth and caring in one's own individual way.
  33. Question the speaker in a supportive way to request more information or clear up any confusion.
  34. Being Quiet
  35. Reflecting