Repeat backwhat youheard brieflybut accurately;paraphrase.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingAvoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.ReflectingFind out ifinterpretationsand perceptionsare valid andaccurate.Give theperson timeto think andspeak.Bring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Avoidelaboratingon what thespeaker issaying,Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Provide verbalor nonverbalawareness ofthe otherperson.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.InterpretingRespond tothe person'sbasic verbalmessage.Repeat thephrase youwould likeclarified.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Try tounderstandwhat thespeaker issaying andshow empathy.Face thespeaker andmaintain eyecontact, not,etc.Summarizing,synthesizingRestatingCheckingperceptionsWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."BeingQuietAvoiddiscounting ordownplayingthe speaker'sfeelings.SupportingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Attending,acknowledgingRepeat backwhat youheard brieflybut accurately;paraphrase.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingAvoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.ReflectingFind out ifinterpretationsand perceptionsare valid andaccurate.Give theperson timeto think andspeak.Bring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Avoidelaboratingon what thespeaker issaying,Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Provide verbalor nonverbalawareness ofthe otherperson.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.InterpretingRespond tothe person'sbasic verbalmessage.Repeat thephrase youwould likeclarified.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Try tounderstandwhat thespeaker issaying andshow empathy.Face thespeaker andmaintain eyecontact, not,etc.Summarizing,synthesizingRestatingCheckingperceptionsWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."BeingQuietAvoiddiscounting ordownplayingthe speaker'sfeelings.SupportingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Attending,acknowledging

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat back what you heard briefly but accurately; paraphrase.
  2. Reflect perceptions of content that are heard or perceived through cues.
  3. Probing
  4. Avoid interrupting or offering solutions; preaching or teaching.
  5. Avoid looking around the room or fidgeting.
  6. Avoid assuming you know what the speaker is trying to communicate without listening.
  7. Reflecting
  8. Find out if interpretations and perceptions are valid and accurate.
  9. Give the person time to think and speak.
  10. Bring together feelings and experiences to provide a focus.
  11. Avoid changing the subject.
  12. Avoid making assumptions or jumping to conclusions.
  13. Show warmth and caring in one's own individual way.
  14. Avoid elaborating on what the speaker is saying,
  15. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  16. Provide verbal or nonverbal awareness of the other person.
  17. Question the speaker in a supportive way to request more information or clear up any confusion.
  18. Interpreting
  19. Respond to the person's basic verbal message.
  20. Repeat the phrase you would like clarified.
  21. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  22. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  23. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  24. Try to understand what the speaker is saying and show empathy.
  25. Face the speaker and maintain eye contact, not, etc.
  26. Summarizing, synthesizing
  27. Restating
  28. Checking perceptions
  29. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  30. Being Quiet
  31. Avoid discounting or downplaying the speaker's feelings.
  32. Supporting
  33. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  34. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  35. Attending, acknowledging