SupportingAvoid makingassumptionsor jumping toconclusions.Repeat backwhat youheard brieflybut accurately;paraphrase.ReflectingPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Find out ifinterpretationsand perceptionsare valid andaccurate.Show warmthand caring inone's ownindividual way.ProbingReflectperceptions ofcontent that areheard orperceivedthrough cues.BeingQuietAvoidinterrupting orofferingsolutions;preaching orteaching.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.CheckingperceptionsWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Face thespeaker andmaintain eyecontact, not,etc.Avoidelaboratingon what thespeaker issaying,Give theperson timeto think andspeak.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidchangingthesubject.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Respond tothe person'sbasic verbalmessage.Summarizing,synthesizingBring togetherfeelings andexperiences toprovide afocus.Provide verbalor nonverbalawareness ofthe otherperson.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoiddiscounting ordownplayingthe speaker'sfeelings.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Repeat thephrase youwould likeclarified.Attending,acknowledgingInterpretingAvoid lookingaround theroom orfidgeting.SupportingAvoid makingassumptionsor jumping toconclusions.Repeat backwhat youheard brieflybut accurately;paraphrase.ReflectingPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Find out ifinterpretationsand perceptionsare valid andaccurate.Show warmthand caring inone's ownindividual way.ProbingReflectperceptions ofcontent that areheard orperceivedthrough cues.BeingQuietAvoidinterrupting orofferingsolutions;preaching orteaching.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.CheckingperceptionsWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Face thespeaker andmaintain eyecontact, not,etc.Avoidelaboratingon what thespeaker issaying,Give theperson timeto think andspeak.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidchangingthesubject.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Respond tothe person'sbasic verbalmessage.Summarizing,synthesizingBring togetherfeelings andexperiences toprovide afocus.Provide verbalor nonverbalawareness ofthe otherperson.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoiddiscounting ordownplayingthe speaker'sfeelings.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Repeat thephrase youwould likeclarified.Attending,acknowledgingInterpretingAvoid lookingaround theroom orfidgeting.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supporting
  2. Avoid making assumptions or jumping to conclusions.
  3. Repeat back what you heard briefly but accurately; paraphrase.
  4. Reflecting
  5. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  6. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  7. Find out if interpretations and perceptions are valid and accurate.
  8. Show warmth and caring in one's own individual way.
  9. Probing
  10. Reflect perceptions of content that are heard or perceived through cues.
  11. Being Quiet
  12. Avoid interrupting or offering solutions; preaching or teaching.
  13. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  14. Avoid assuming you know what the speaker is trying to communicate without listening.
  15. Checking perceptions
  16. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  17. Question the speaker in a supportive way to request more information or clear up any confusion.
  18. Face the speaker and maintain eye contact, not, etc.
  19. Avoid elaborating on what the speaker is saying,
  20. Give the person time to think and speak.
  21. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  22. Avoid changing the subject.
  23. Restating
  24. Try to understand what the speaker is saying and show empathy.
  25. Respond to the person's basic verbal message.
  26. Summarizing, synthesizing
  27. Bring together feelings and experiences to provide a focus.
  28. Provide verbal or nonverbal awareness of the other person.
  29. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  30. Avoid discounting or downplaying the speaker's feelings.
  31. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  32. Repeat the phrase you would like clarified.
  33. Attending, acknowledging
  34. Interpreting
  35. Avoid looking around the room or fidgeting.