Bring togetherfeelings andexperiences toprovide afocus.ReflectingRespond tothe person'sbasic verbalmessage.Give theperson timeto think andspeak.Avoidinterrupting orofferingsolutions;preaching orteaching.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidelaboratingon what thespeaker issaying,Avoiddiscounting ordownplayingthe speaker'sfeelings.InterpretingAvoid lookingaround theroom orfidgeting.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Face thespeaker andmaintain eyecontact, not,etc.Avoid makingassumptionsor jumping toconclusions.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Find out ifinterpretationsand perceptionsare valid andaccurate.Show warmthand caring inone's ownindividual way.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Repeat thephrase youwould likeclarified.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.BeingQuietProvide verbalor nonverbalawareness ofthe otherperson.Summarizing,synthesizingSupportingAttending,acknowledgingProbingAvoidchangingthesubject.CheckingperceptionsBring togetherfeelings andexperiences toprovide afocus.ReflectingRespond tothe person'sbasic verbalmessage.Give theperson timeto think andspeak.Avoidinterrupting orofferingsolutions;preaching orteaching.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidelaboratingon what thespeaker issaying,Avoiddiscounting ordownplayingthe speaker'sfeelings.InterpretingAvoid lookingaround theroom orfidgeting.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Face thespeaker andmaintain eyecontact, not,etc.Avoid makingassumptionsor jumping toconclusions.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Find out ifinterpretationsand perceptionsare valid andaccurate.Show warmthand caring inone's ownindividual way.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Repeat thephrase youwould likeclarified.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.BeingQuietProvide verbalor nonverbalawareness ofthe otherperson.Summarizing,synthesizingSupportingAttending,acknowledgingProbingAvoidchangingthesubject.Checkingperceptions

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bring together feelings and experiences to provide a focus.
  2. Reflecting
  3. Respond to the person's basic verbal message.
  4. Give the person time to think and speak.
  5. Avoid interrupting or offering solutions; preaching or teaching.
  6. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  7. Question the speaker in a supportive way to request more information or clear up any confusion.
  8. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  9. Avoid elaborating on what the speaker is saying,
  10. Avoid discounting or downplaying the speaker's feelings.
  11. Interpreting
  12. Avoid looking around the room or fidgeting.
  13. Restating
  14. Try to understand what the speaker is saying and show empathy.
  15. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  16. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  17. Face the speaker and maintain eye contact, not, etc.
  18. Avoid making assumptions or jumping to conclusions.
  19. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  20. Find out if interpretations and perceptions are valid and accurate.
  21. Show warmth and caring in one's own individual way.
  22. Avoid assuming you know what the speaker is trying to communicate without listening.
  23. Repeat the phrase you would like clarified.
  24. Reflect perceptions of content that are heard or perceived through cues.
  25. Repeat back what you heard briefly but accurately; paraphrase.
  26. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  27. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  28. Being Quiet
  29. Provide verbal or nonverbal awareness of the other person.
  30. Summarizing, synthesizing
  31. Supporting
  32. Attending, acknowledging
  33. Probing
  34. Avoid changing the subject.
  35. Checking perceptions