Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:RestatingRepeat thephrase youwould likeclarified.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingInterpretingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Avoidchangingthesubject.Repeat backwhat youheard brieflybut accurately;paraphrase.Attending,acknowledgingTry tounderstandwhat thespeaker issaying andshow empathy.Respond tothe person'sbasic verbalmessage.Bring togetherfeelings andexperiences toprovide afocus.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoiddiscounting ordownplayingthe speaker'sfeelings.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Face thespeaker andmaintain eyecontact, not,etc.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.ReflectingCheckingperceptionsListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Summarizing,synthesizingAvoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Find out ifinterpretationsand perceptionsare valid andaccurate.Provide verbalor nonverbalawareness ofthe otherperson.Avoidelaboratingon what thespeaker issaying,Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.SupportingGive theperson timeto think andspeak.Avoid lookingaround theroom orfidgeting.Avoidinterrupting orofferingsolutions;preaching orteaching.BeingQuietCheck theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:RestatingRepeat thephrase youwould likeclarified.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ProbingInterpretingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Avoidchangingthesubject.Repeat backwhat youheard brieflybut accurately;paraphrase.Attending,acknowledgingTry tounderstandwhat thespeaker issaying andshow empathy.Respond tothe person'sbasic verbalmessage.Bring togetherfeelings andexperiences toprovide afocus.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoiddiscounting ordownplayingthe speaker'sfeelings.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Face thespeaker andmaintain eyecontact, not,etc.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.ReflectingCheckingperceptionsListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Summarizing,synthesizingAvoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Find out ifinterpretationsand perceptionsare valid andaccurate.Provide verbalor nonverbalawareness ofthe otherperson.Avoidelaboratingon what thespeaker issaying,Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.SupportingGive theperson timeto think andspeak.Avoid lookingaround theroom orfidgeting.Avoidinterrupting orofferingsolutions;preaching orteaching.BeingQuiet

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  2. Restating
  3. Repeat the phrase you would like clarified.
  4. Reflect perceptions of content that are heard or perceived through cues.
  5. Probing
  6. Interpreting
  7. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  8. Avoid changing the subject.
  9. Repeat back what you heard briefly but accurately; paraphrase.
  10. Attending, acknowledging
  11. Try to understand what the speaker is saying and show empathy.
  12. Respond to the person's basic verbal message.
  13. Bring together feelings and experiences to provide a focus.
  14. Avoid assuming you know what the speaker is trying to communicate without listening.
  15. Avoid discounting or downplaying the speaker's feelings.
  16. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  17. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  18. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  19. Face the speaker and maintain eye contact, not, etc.
  20. Question the speaker in a supportive way to request more information or clear up any confusion.
  21. Reflecting
  22. Checking perceptions
  23. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  24. Summarizing, synthesizing
  25. Avoid making assumptions or jumping to conclusions.
  26. Show warmth and caring in one's own individual way.
  27. Find out if interpretations and perceptions are valid and accurate.
  28. Provide verbal or nonverbal awareness of the other person.
  29. Avoid elaborating on what the speaker is saying,
  30. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  31. Supporting
  32. Give the person time to think and speak.
  33. Avoid looking around the room or fidgeting.
  34. Avoid interrupting or offering solutions; preaching or teaching.
  35. Being Quiet