ProbingWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.RestatingBeingQuietFind out ifinterpretationsand perceptionsare valid andaccurate.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Provide verbalor nonverbalawareness ofthe otherperson.Bring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Avoidinterrupting orofferingsolutions;preaching orteaching.Reflectperceptions ofcontent that areheard orperceivedthrough cues.CheckingperceptionsPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoiddiscounting ordownplayingthe speaker'sfeelings.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.ReflectingInterpretingRepeat thephrase youwould likeclarified.Avoid makingassumptionsor jumping toconclusions.Repeat backwhat youheard brieflybut accurately;paraphrase.Summarizing,synthesizingGive theperson timeto think andspeak.Try tounderstandwhat thespeaker issaying andshow empathy.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Avoid lookingaround theroom orfidgeting.Attending,acknowledgingSupportingAvoidelaboratingon what thespeaker issaying,Face thespeaker andmaintain eyecontact, not,etc.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Respond tothe person'sbasic verbalmessage.Show warmthand caring inone's ownindividual way.ProbingWait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.RestatingBeingQuietFind out ifinterpretationsand perceptionsare valid andaccurate.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Provide verbalor nonverbalawareness ofthe otherperson.Bring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Avoidinterrupting orofferingsolutions;preaching orteaching.Reflectperceptions ofcontent that areheard orperceivedthrough cues.CheckingperceptionsPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoiddiscounting ordownplayingthe speaker'sfeelings.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.ReflectingInterpretingRepeat thephrase youwould likeclarified.Avoid makingassumptionsor jumping toconclusions.Repeat backwhat youheard brieflybut accurately;paraphrase.Summarizing,synthesizingGive theperson timeto think andspeak.Try tounderstandwhat thespeaker issaying andshow empathy.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Avoid lookingaround theroom orfidgeting.Attending,acknowledgingSupportingAvoidelaboratingon what thespeaker issaying,Face thespeaker andmaintain eyecontact, not,etc.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Respond tothe person'sbasic verbalmessage.Show warmthand caring inone's ownindividual way.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probing
  2. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  3. Question the speaker in a supportive way to request more information or clear up any confusion.
  4. Restating
  5. Being Quiet
  6. Find out if interpretations and perceptions are valid and accurate.
  7. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  8. Provide verbal or nonverbal awareness of the other person.
  9. Bring together feelings and experiences to provide a focus.
  10. Avoid changing the subject.
  11. Avoid interrupting or offering solutions; preaching or teaching.
  12. Reflect perceptions of content that are heard or perceived through cues.
  13. Checking perceptions
  14. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  15. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  16. Avoid discounting or downplaying the speaker's feelings.
  17. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  18. Reflecting
  19. Interpreting
  20. Repeat the phrase you would like clarified.
  21. Avoid making assumptions or jumping to conclusions.
  22. Repeat back what you heard briefly but accurately; paraphrase.
  23. Summarizing, synthesizing
  24. Give the person time to think and speak.
  25. Try to understand what the speaker is saying and show empathy.
  26. Avoid assuming you know what the speaker is trying to communicate without listening.
  27. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  28. Avoid looking around the room or fidgeting.
  29. Attending, acknowledging
  30. Supporting
  31. Avoid elaborating on what the speaker is saying,
  32. Face the speaker and maintain eye contact, not, etc.
  33. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  34. Respond to the person's basic verbal message.
  35. Show warmth and caring in one's own individual way.