Avoidelaboratingon what thespeaker issaying,Show warmthand caring inone's ownindividual way.BeingQuietAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Provide verbalor nonverbalawareness ofthe otherperson.Face thespeaker andmaintain eyecontact, not,etc.Repeat backwhat youheard brieflybut accurately;paraphrase.Avoid lookingaround theroom orfidgeting.Avoidchangingthesubject.Avoid makingassumptionsor jumping toconclusions.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.ReflectingOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."RestatingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Attending,acknowledgingTry tounderstandwhat thespeaker issaying andshow empathy.SupportingGive theperson timeto think andspeak.Avoiddiscounting ordownplayingthe speaker'sfeelings.Avoidinterrupting orofferingsolutions;preaching orteaching.ProbingFind out ifinterpretationsand perceptionsare valid andaccurate.CheckingperceptionsRepeat thephrase youwould likeclarified.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Bring togetherfeelings andexperiences toprovide afocus.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Respond tothe person'sbasic verbalmessage.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.InterpretingSummarizing,synthesizingReflectperceptions ofcontent that areheard orperceivedthrough cues.Avoidelaboratingon what thespeaker issaying,Show warmthand caring inone's ownindividual way.BeingQuietAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Provide verbalor nonverbalawareness ofthe otherperson.Face thespeaker andmaintain eyecontact, not,etc.Repeat backwhat youheard brieflybut accurately;paraphrase.Avoid lookingaround theroom orfidgeting.Avoidchangingthesubject.Avoid makingassumptionsor jumping toconclusions.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.ReflectingOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."RestatingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Attending,acknowledgingTry tounderstandwhat thespeaker issaying andshow empathy.SupportingGive theperson timeto think andspeak.Avoiddiscounting ordownplayingthe speaker'sfeelings.Avoidinterrupting orofferingsolutions;preaching orteaching.ProbingFind out ifinterpretationsand perceptionsare valid andaccurate.CheckingperceptionsRepeat thephrase youwould likeclarified.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Bring togetherfeelings andexperiences toprovide afocus.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Respond tothe person'sbasic verbalmessage.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.InterpretingSummarizing,synthesizingReflectperceptions ofcontent that areheard orperceivedthrough cues.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid elaborating on what the speaker is saying,
  2. Show warmth and caring in one's own individual way.
  3. Being Quiet
  4. Avoid assuming you know what the speaker is trying to communicate without listening.
  5. Question the speaker in a supportive way to request more information or clear up any confusion.
  6. Provide verbal or nonverbal awareness of the other person.
  7. Face the speaker and maintain eye contact, not, etc.
  8. Repeat back what you heard briefly but accurately; paraphrase.
  9. Avoid looking around the room or fidgeting.
  10. Avoid changing the subject.
  11. Avoid making assumptions or jumping to conclusions.
  12. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  13. Reflecting
  14. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  15. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  16. Restating
  17. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  18. Attending, acknowledging
  19. Try to understand what the speaker is saying and show empathy.
  20. Supporting
  21. Give the person time to think and speak.
  22. Avoid discounting or downplaying the speaker's feelings.
  23. Avoid interrupting or offering solutions; preaching or teaching.
  24. Probing
  25. Find out if interpretations and perceptions are valid and accurate.
  26. Checking perceptions
  27. Repeat the phrase you would like clarified.
  28. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  29. Bring together feelings and experiences to provide a focus.
  30. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  31. Respond to the person's basic verbal message.
  32. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  33. Interpreting
  34. Summarizing, synthesizing
  35. Reflect perceptions of content that are heard or perceived through cues.