Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Try tounderstandwhat thespeaker issaying andshow empathy.Bring togetherfeelings andexperiences toprovide afocus.CheckingperceptionsAvoid makingassumptionsor jumping toconclusions.Face thespeaker andmaintain eyecontact, not,etc.Find out ifinterpretationsand perceptionsare valid andaccurate.Respond tothe person'sbasic verbalmessage.Show warmthand caring inone's ownindividual way.Avoidelaboratingon what thespeaker issaying,Give theperson timeto think andspeak.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.ReflectingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Attending,acknowledgingProvide verbalor nonverbalawareness ofthe otherperson.ProbingAvoiddiscounting ordownplayingthe speaker'sfeelings.Avoidchangingthesubject.Avoid lookingaround theroom orfidgeting.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.InterpretingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Summarizing,synthesizingBeingQuietSupportingRepeat backwhat youheard brieflybut accurately;paraphrase.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Repeat thephrase youwould likeclarified.RestatingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Avoidinterrupting orofferingsolutions;preaching orteaching.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Try tounderstandwhat thespeaker issaying andshow empathy.Bring togetherfeelings andexperiences toprovide afocus.CheckingperceptionsAvoid makingassumptionsor jumping toconclusions.Face thespeaker andmaintain eyecontact, not,etc.Find out ifinterpretationsand perceptionsare valid andaccurate.Respond tothe person'sbasic verbalmessage.Show warmthand caring inone's ownindividual way.Avoidelaboratingon what thespeaker issaying,Give theperson timeto think andspeak.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.ReflectingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Attending,acknowledgingProvide verbalor nonverbalawareness ofthe otherperson.ProbingAvoiddiscounting ordownplayingthe speaker'sfeelings.Avoidchangingthesubject.Avoid lookingaround theroom orfidgeting.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.InterpretingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Summarizing,synthesizingBeingQuietSupportingRepeat backwhat youheard brieflybut accurately;paraphrase.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Repeat thephrase youwould likeclarified.RestatingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Avoidinterrupting orofferingsolutions;preaching orteaching.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  2. Try to understand what the speaker is saying and show empathy.
  3. Bring together feelings and experiences to provide a focus.
  4. Checking perceptions
  5. Avoid making assumptions or jumping to conclusions.
  6. Face the speaker and maintain eye contact, not, etc.
  7. Find out if interpretations and perceptions are valid and accurate.
  8. Respond to the person's basic verbal message.
  9. Show warmth and caring in one's own individual way.
  10. Avoid elaborating on what the speaker is saying,
  11. Give the person time to think and speak.
  12. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  13. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  14. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  15. Reflecting
  16. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  17. Attending, acknowledging
  18. Provide verbal or nonverbal awareness of the other person.
  19. Probing
  20. Avoid discounting or downplaying the speaker's feelings.
  21. Avoid changing the subject.
  22. Avoid looking around the room or fidgeting.
  23. Reflect perceptions of content that are heard or perceived through cues.
  24. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  25. Interpreting
  26. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  27. Summarizing, synthesizing
  28. Being Quiet
  29. Supporting
  30. Repeat back what you heard briefly but accurately; paraphrase.
  31. Avoid assuming you know what the speaker is trying to communicate without listening.
  32. Repeat the phrase you would like clarified.
  33. Restating
  34. Question the speaker in a supportive way to request more information or clear up any confusion.
  35. Avoid interrupting or offering solutions; preaching or teaching.