Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Summarizing,synthesizingAvoidinterrupting orofferingsolutions;preaching orteaching.BeingQuietBring togetherfeelings andexperiences toprovide afocus.Avoidelaboratingon what thespeaker issaying,Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Avoid lookingaround theroom orfidgeting.Attending,acknowledgingFind out ifinterpretationsand perceptionsare valid andaccurate.Avoiddiscounting ordownplayingthe speaker'sfeelings.Respond tothe person'sbasic verbalmessage.Give theperson timeto think andspeak.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.RestatingRepeat thephrase youwould likeclarified.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.ProbingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ReflectingCheckingperceptionsInterpretingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidchangingthesubject.Repeat backwhat youheard brieflybut accurately;paraphrase.Face thespeaker andmaintain eyecontact, not,etc.Try tounderstandwhat thespeaker issaying andshow empathy.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."SupportingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Provide verbalor nonverbalawareness ofthe otherperson.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Summarizing,synthesizingAvoidinterrupting orofferingsolutions;preaching orteaching.BeingQuietBring togetherfeelings andexperiences toprovide afocus.Avoidelaboratingon what thespeaker issaying,Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Avoid lookingaround theroom orfidgeting.Attending,acknowledgingFind out ifinterpretationsand perceptionsare valid andaccurate.Avoiddiscounting ordownplayingthe speaker'sfeelings.Respond tothe person'sbasic verbalmessage.Give theperson timeto think andspeak.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.RestatingRepeat thephrase youwould likeclarified.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.ProbingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Reflectperceptions ofcontent that areheard orperceivedthrough cues.ReflectingCheckingperceptionsInterpretingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidchangingthesubject.Repeat backwhat youheard brieflybut accurately;paraphrase.Face thespeaker andmaintain eyecontact, not,etc.Try tounderstandwhat thespeaker issaying andshow empathy.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."SupportingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Provide verbalor nonverbalawareness ofthe otherperson.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  2. Summarizing, synthesizing
  3. Avoid interrupting or offering solutions; preaching or teaching.
  4. Being Quiet
  5. Bring together feelings and experiences to provide a focus.
  6. Avoid elaborating on what the speaker is saying,
  7. Avoid making assumptions or jumping to conclusions.
  8. Show warmth and caring in one's own individual way.
  9. Avoid looking around the room or fidgeting.
  10. Attending, acknowledging
  11. Find out if interpretations and perceptions are valid and accurate.
  12. Avoid discounting or downplaying the speaker's feelings.
  13. Respond to the person's basic verbal message.
  14. Give the person time to think and speak.
  15. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  16. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  17. Restating
  18. Repeat the phrase you would like clarified.
  19. Avoid assuming you know what the speaker is trying to communicate without listening.
  20. Probing
  21. Question the speaker in a supportive way to request more information or clear up any confusion.
  22. Reflect perceptions of content that are heard or perceived through cues.
  23. Reflecting
  24. Checking perceptions
  25. Interpreting
  26. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  27. Avoid changing the subject.
  28. Repeat back what you heard briefly but accurately; paraphrase.
  29. Face the speaker and maintain eye contact, not, etc.
  30. Try to understand what the speaker is saying and show empathy.
  31. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  32. Supporting
  33. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  34. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  35. Provide verbal or nonverbal awareness of the other person.