Repeat backwhat youheard brieflybut accurately;paraphrase.Avoidchangingthesubject.RestatingAttending,acknowledgingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Give theperson timeto think andspeak.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Repeat thephrase youwould likeclarified.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Find out ifinterpretationsand perceptionsare valid andaccurate.Avoiddiscounting ordownplayingthe speaker'sfeelings.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.CheckingperceptionsOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.ProbingAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Face thespeaker andmaintain eyecontact, not,etc.ReflectingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidelaboratingon what thespeaker issaying,Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:SupportingBring togetherfeelings andexperiences toprovide afocus.BeingQuietRespond tothe person'sbasic verbalmessage.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Provide verbalor nonverbalawareness ofthe otherperson.Summarizing,synthesizingTry tounderstandwhat thespeaker issaying andshow empathy.InterpretingRepeat backwhat youheard brieflybut accurately;paraphrase.Avoidchangingthesubject.RestatingAttending,acknowledgingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Give theperson timeto think andspeak.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Repeat thephrase youwould likeclarified.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Find out ifinterpretationsand perceptionsare valid andaccurate.Avoiddiscounting ordownplayingthe speaker'sfeelings.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.CheckingperceptionsOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.ProbingAvoid assumingyou know what thespeaker is tryingto communicatewithout listening.Face thespeaker andmaintain eyecontact, not,etc.ReflectingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoidelaboratingon what thespeaker issaying,Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Avoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:SupportingBring togetherfeelings andexperiences toprovide afocus.BeingQuietRespond tothe person'sbasic verbalmessage.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Provide verbalor nonverbalawareness ofthe otherperson.Summarizing,synthesizingTry tounderstandwhat thespeaker issaying andshow empathy.Interpreting

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat back what you heard briefly but accurately; paraphrase.
  2. Avoid changing the subject.
  3. Restating
  4. Attending, acknowledging
  5. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  6. Give the person time to think and speak.
  7. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  8. Repeat the phrase you would like clarified.
  9. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  10. Find out if interpretations and perceptions are valid and accurate.
  11. Avoid discounting or downplaying the speaker's feelings.
  12. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  13. Question the speaker in a supportive way to request more information or clear up any confusion.
  14. Checking perceptions
  15. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  16. Probing
  17. Avoid assuming you know what the speaker is trying to communicate without listening.
  18. Face the speaker and maintain eye contact, not, etc.
  19. Reflecting
  20. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  21. Avoid elaborating on what the speaker is saying,
  22. Avoid interrupting or offering solutions; preaching or teaching.
  23. Avoid looking around the room or fidgeting.
  24. Avoid making assumptions or jumping to conclusions.
  25. Show warmth and caring in one's own individual way.
  26. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  27. Supporting
  28. Bring together feelings and experiences to provide a focus.
  29. Being Quiet
  30. Respond to the person's basic verbal message.
  31. Reflect perceptions of content that are heard or perceived through cues.
  32. Provide verbal or nonverbal awareness of the other person.
  33. Summarizing, synthesizing
  34. Try to understand what the speaker is saying and show empathy.
  35. Interpreting