Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Attending,acknowledgingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Repeat thephrase youwould likeclarified.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."InterpretingTry tounderstandwhat thespeaker issaying andshow empathy.Avoidchangingthesubject.Reflectperceptions ofcontent that areheard orperceivedthrough cues.BeingQuietCheckingperceptionsRepeat backwhat youheard brieflybut accurately;paraphrase.Provide verbalor nonverbalawareness ofthe otherperson.Find out ifinterpretationsand perceptionsare valid andaccurate.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoid makingassumptionsor jumping toconclusions.Respond tothe person'sbasic verbalmessage.Bring togetherfeelings andexperiences toprovide afocus.Avoid lookingaround theroom orfidgeting.RestatingAvoiddiscounting ordownplayingthe speaker'sfeelings.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.SupportingGive theperson timeto think andspeak.ReflectingFace thespeaker andmaintain eyecontact, not,etc.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoidelaboratingon what thespeaker issaying,ProbingAvoidinterrupting orofferingsolutions;preaching orteaching.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Show warmthand caring inone's ownindividual way.Summarizing,synthesizingOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Attending,acknowledgingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Repeat thephrase youwould likeclarified.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."InterpretingTry tounderstandwhat thespeaker issaying andshow empathy.Avoidchangingthesubject.Reflectperceptions ofcontent that areheard orperceivedthrough cues.BeingQuietCheckingperceptionsRepeat backwhat youheard brieflybut accurately;paraphrase.Provide verbalor nonverbalawareness ofthe otherperson.Find out ifinterpretationsand perceptionsare valid andaccurate.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoid makingassumptionsor jumping toconclusions.Respond tothe person'sbasic verbalmessage.Bring togetherfeelings andexperiences toprovide afocus.Avoid lookingaround theroom orfidgeting.RestatingAvoiddiscounting ordownplayingthe speaker'sfeelings.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.SupportingGive theperson timeto think andspeak.ReflectingFace thespeaker andmaintain eyecontact, not,etc.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoidelaboratingon what thespeaker issaying,ProbingAvoidinterrupting orofferingsolutions;preaching orteaching.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Show warmthand caring inone's ownindividual way.Summarizing,synthesizing

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  2. Attending, acknowledging
  3. Question the speaker in a supportive way to request more information or clear up any confusion.
  4. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  5. Repeat the phrase you would like clarified.
  6. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  7. Interpreting
  8. Try to understand what the speaker is saying and show empathy.
  9. Avoid changing the subject.
  10. Reflect perceptions of content that are heard or perceived through cues.
  11. Being Quiet
  12. Checking perceptions
  13. Repeat back what you heard briefly but accurately; paraphrase.
  14. Provide verbal or nonverbal awareness of the other person.
  15. Find out if interpretations and perceptions are valid and accurate.
  16. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  17. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  18. Avoid making assumptions or jumping to conclusions.
  19. Respond to the person's basic verbal message.
  20. Bring together feelings and experiences to provide a focus.
  21. Avoid looking around the room or fidgeting.
  22. Restating
  23. Avoid discounting or downplaying the speaker's feelings.
  24. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  25. Supporting
  26. Give the person time to think and speak.
  27. Reflecting
  28. Face the speaker and maintain eye contact, not, etc.
  29. Avoid assuming you know what the speaker is trying to communicate without listening.
  30. Avoid elaborating on what the speaker is saying,
  31. Probing
  32. Avoid interrupting or offering solutions; preaching or teaching.
  33. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  34. Show warmth and caring in one's own individual way.
  35. Summarizing, synthesizing