Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoid lookingaround theroom orfidgeting.Avoidelaboratingon what thespeaker issaying,Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Give theperson timeto think andspeak.Show warmthand caring inone's ownindividual way.Respond tothe person'sbasic verbalmessage.Avoidchangingthesubject.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Find out ifinterpretationsand perceptionsare valid andaccurate.Avoid makingassumptionsor jumping toconclusions.RestatingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.InterpretingFace thespeaker andmaintain eyecontact, not,etc.Repeat thephrase youwould likeclarified.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."CheckingperceptionsProbingAvoidinterrupting orofferingsolutions;preaching orteaching.SupportingBring togetherfeelings andexperiences toprovide afocus.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Try tounderstandwhat thespeaker issaying andshow empathy.Avoiddiscounting ordownplayingthe speaker'sfeelings.BeingQuietSummarizing,synthesizingReflectingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Provide verbalor nonverbalawareness ofthe otherperson.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Attending,acknowledgingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoid lookingaround theroom orfidgeting.Avoidelaboratingon what thespeaker issaying,Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Give theperson timeto think andspeak.Show warmthand caring inone's ownindividual way.Respond tothe person'sbasic verbalmessage.Avoidchangingthesubject.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Find out ifinterpretationsand perceptionsare valid andaccurate.Avoid makingassumptionsor jumping toconclusions.RestatingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.InterpretingFace thespeaker andmaintain eyecontact, not,etc.Repeat thephrase youwould likeclarified.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."CheckingperceptionsProbingAvoidinterrupting orofferingsolutions;preaching orteaching.SupportingBring togetherfeelings andexperiences toprovide afocus.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Try tounderstandwhat thespeaker issaying andshow empathy.Avoiddiscounting ordownplayingthe speaker'sfeelings.BeingQuietSummarizing,synthesizingReflectingKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Provide verbalor nonverbalawareness ofthe otherperson.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Repeat backwhat youheard brieflybut accurately;paraphrase.Attending,acknowledging

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  2. Avoid looking around the room or fidgeting.
  3. Avoid elaborating on what the speaker is saying,
  4. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  5. Give the person time to think and speak.
  6. Show warmth and caring in one's own individual way.
  7. Respond to the person's basic verbal message.
  8. Avoid changing the subject.
  9. Avoid assuming you know what the speaker is trying to communicate without listening.
  10. Find out if interpretations and perceptions are valid and accurate.
  11. Avoid making assumptions or jumping to conclusions.
  12. Restating
  13. Question the speaker in a supportive way to request more information or clear up any confusion.
  14. Interpreting
  15. Face the speaker and maintain eye contact, not, etc.
  16. Repeat the phrase you would like clarified.
  17. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  18. Checking perceptions
  19. Probing
  20. Avoid interrupting or offering solutions; preaching or teaching.
  21. Supporting
  22. Bring together feelings and experiences to provide a focus.
  23. Reflect perceptions of content that are heard or perceived through cues.
  24. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  25. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  26. Try to understand what the speaker is saying and show empathy.
  27. Avoid discounting or downplaying the speaker's feelings.
  28. Being Quiet
  29. Summarizing, synthesizing
  30. Reflecting
  31. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  32. Provide verbal or nonverbal awareness of the other person.
  33. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  34. Repeat back what you heard briefly but accurately; paraphrase.
  35. Attending, acknowledging