InterpretingFind out ifinterpretationsand perceptionsare valid andaccurate.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.BeingQuietTry tounderstandwhat thespeaker issaying andshow empathy.Avoidelaboratingon what thespeaker issaying,Face thespeaker andmaintain eyecontact, not,etc.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Repeat thephrase youwould likeclarified.Avoidchangingthesubject.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Show warmthand caring inone's ownindividual way.Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Repeat backwhat youheard brieflybut accurately;paraphrase.Give theperson timeto think andspeak.CheckingperceptionsKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.RestatingProvide verbalor nonverbalawareness ofthe otherperson.Respond tothe person'sbasic verbalmessage.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."ProbingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Avoid makingassumptionsor jumping toconclusions.Bring togetherfeelings andexperiences toprovide afocus.ReflectingSummarizing,synthesizingAvoiddiscounting ordownplayingthe speaker'sfeelings.Attending,acknowledgingSupportingReflectperceptions ofcontent that areheard orperceivedthrough cues.InterpretingFind out ifinterpretationsand perceptionsare valid andaccurate.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.BeingQuietTry tounderstandwhat thespeaker issaying andshow empathy.Avoidelaboratingon what thespeaker issaying,Face thespeaker andmaintain eyecontact, not,etc.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Repeat thephrase youwould likeclarified.Avoidchangingthesubject.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Show warmthand caring inone's ownindividual way.Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid lookingaround theroom orfidgeting.Repeat backwhat youheard brieflybut accurately;paraphrase.Give theperson timeto think andspeak.CheckingperceptionsKeep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.RestatingProvide verbalor nonverbalawareness ofthe otherperson.Respond tothe person'sbasic verbalmessage.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."ProbingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Avoid makingassumptionsor jumping toconclusions.Bring togetherfeelings andexperiences toprovide afocus.ReflectingSummarizing,synthesizingAvoiddiscounting ordownplayingthe speaker'sfeelings.Attending,acknowledgingSupportingReflectperceptions ofcontent that areheard orperceivedthrough cues.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interpreting
  2. Find out if interpretations and perceptions are valid and accurate.
  3. Question the speaker in a supportive way to request more information or clear up any confusion.
  4. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  5. Being Quiet
  6. Try to understand what the speaker is saying and show empathy.
  7. Avoid elaborating on what the speaker is saying,
  8. Face the speaker and maintain eye contact, not, etc.
  9. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  10. Repeat the phrase you would like clarified.
  11. Avoid changing the subject.
  12. Avoid assuming you know what the speaker is trying to communicate without listening.
  13. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  14. Show warmth and caring in one's own individual way.
  15. Avoid interrupting or offering solutions; preaching or teaching.
  16. Avoid looking around the room or fidgeting.
  17. Repeat back what you heard briefly but accurately; paraphrase.
  18. Give the person time to think and speak.
  19. Checking perceptions
  20. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  21. Restating
  22. Provide verbal or nonverbal awareness of the other person.
  23. Respond to the person's basic verbal message.
  24. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  25. Probing
  26. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  27. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  28. Avoid making assumptions or jumping to conclusions.
  29. Bring together feelings and experiences to provide a focus.
  30. Reflecting
  31. Summarizing, synthesizing
  32. Avoid discounting or downplaying the speaker's feelings.
  33. Attending, acknowledging
  34. Supporting
  35. Reflect perceptions of content that are heard or perceived through cues.