Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Find out ifinterpretationsand perceptionsare valid andaccurate.Try tounderstandwhat thespeaker issaying andshow empathy.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Show warmthand caring inone's ownindividual way.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Repeat thephrase youwould likeclarified.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Respond tothe person'sbasic verbalmessage.Attending,acknowledgingRestatingSummarizing,synthesizingRepeat backwhat youheard brieflybut accurately;paraphrase.Give theperson timeto think andspeak.Avoiddiscounting ordownplayingthe speaker'sfeelings.Avoid lookingaround theroom orfidgeting.Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid makingassumptionsor jumping toconclusions.SupportingAvoidelaboratingon what thespeaker issaying,InterpretingBeingQuietReflectingBring togetherfeelings andexperiences toprovide afocus.Provide verbalor nonverbalawareness ofthe otherperson.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Reflectperceptions ofcontent that areheard orperceivedthrough cues.Face thespeaker andmaintain eyecontact, not,etc.Avoidchangingthesubject.CheckingperceptionsCheck theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:ProbingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Find out ifinterpretationsand perceptionsare valid andaccurate.Try tounderstandwhat thespeaker issaying andshow empathy.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Show warmthand caring inone's ownindividual way.Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Repeat thephrase youwould likeclarified.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Respond tothe person'sbasic verbalmessage.Attending,acknowledgingRestatingSummarizing,synthesizingRepeat backwhat youheard brieflybut accurately;paraphrase.Give theperson timeto think andspeak.Avoiddiscounting ordownplayingthe speaker'sfeelings.Avoid lookingaround theroom orfidgeting.Avoidinterrupting orofferingsolutions;preaching orteaching.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid makingassumptionsor jumping toconclusions.SupportingAvoidelaboratingon what thespeaker issaying,InterpretingBeingQuietReflectingBring togetherfeelings andexperiences toprovide afocus.Provide verbalor nonverbalawareness ofthe otherperson.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Reflectperceptions ofcontent that areheard orperceivedthrough cues.Face thespeaker andmaintain eyecontact, not,etc.Avoidchangingthesubject.CheckingperceptionsCheck theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:ProbingAvoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Question the speaker in a supportive way to request more information or clear up any confusion.
  2. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  3. Find out if interpretations and perceptions are valid and accurate.
  4. Try to understand what the speaker is saying and show empathy.
  5. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  6. Show warmth and caring in one's own individual way.
  7. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  8. Repeat the phrase you would like clarified.
  9. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  10. Respond to the person's basic verbal message.
  11. Attending, acknowledging
  12. Restating
  13. Summarizing, synthesizing
  14. Repeat back what you heard briefly but accurately; paraphrase.
  15. Give the person time to think and speak.
  16. Avoid discounting or downplaying the speaker's feelings.
  17. Avoid looking around the room or fidgeting.
  18. Avoid interrupting or offering solutions; preaching or teaching.
  19. Avoid assuming you know what the speaker is trying to communicate without listening.
  20. Avoid making assumptions or jumping to conclusions.
  21. Supporting
  22. Avoid elaborating on what the speaker is saying,
  23. Interpreting
  24. Being Quiet
  25. Reflecting
  26. Bring together feelings and experiences to provide a focus.
  27. Provide verbal or nonverbal awareness of the other person.
  28. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  29. Reflect perceptions of content that are heard or perceived through cues.
  30. Face the speaker and maintain eye contact, not, etc.
  31. Avoid changing the subject.
  32. Checking perceptions
  33. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  34. Probing
  35. Avoid judging the speaker or rehearsing your response in your head while they are speaking.