SupportingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Provide verbalor nonverbalawareness ofthe otherperson.Give theperson timeto think andspeak.BeingQuietRepeat backwhat youheard brieflybut accurately;paraphrase.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.ReflectingSummarizing,synthesizingAvoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Try tounderstandwhat thespeaker issaying andshow empathy.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Repeat thephrase youwould likeclarified.InterpretingRespond tothe person'sbasic verbalmessage.CheckingperceptionsBring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Find out ifinterpretationsand perceptionsare valid andaccurate.ProbingOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Avoiddiscounting ordownplayingthe speaker'sfeelings.RestatingAvoidelaboratingon what thespeaker issaying,Attending,acknowledgingAvoid lookingaround theroom orfidgeting.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Face thespeaker andmaintain eyecontact, not,etc.Avoidinterrupting orofferingsolutions;preaching orteaching.SupportingListen for whatis not said.Repond withphrases suchas, "So you feelthat .."Provide verbalor nonverbalawareness ofthe otherperson.Give theperson timeto think andspeak.BeingQuietRepeat backwhat youheard brieflybut accurately;paraphrase.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.ReflectingSummarizing,synthesizingAvoid makingassumptionsor jumping toconclusions.Show warmthand caring inone's ownindividual way.Try tounderstandwhat thespeaker issaying andshow empathy.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Repeat thephrase youwould likeclarified.InterpretingRespond tothe person'sbasic verbalmessage.CheckingperceptionsBring togetherfeelings andexperiences toprovide afocus.Avoidchangingthesubject.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Find out ifinterpretationsand perceptionsare valid andaccurate.ProbingOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Avoiddiscounting ordownplayingthe speaker'sfeelings.RestatingAvoidelaboratingon what thespeaker issaying,Attending,acknowledgingAvoid lookingaround theroom orfidgeting.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Face thespeaker andmaintain eyecontact, not,etc.Avoidinterrupting orofferingsolutions;preaching orteaching.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supporting
  2. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  3. Provide verbal or nonverbal awareness of the other person.
  4. Give the person time to think and speak.
  5. Being Quiet
  6. Repeat back what you heard briefly but accurately; paraphrase.
  7. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  8. Reflecting
  9. Summarizing, synthesizing
  10. Avoid making assumptions or jumping to conclusions.
  11. Show warmth and caring in one's own individual way.
  12. Try to understand what the speaker is saying and show empathy.
  13. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  14. Repeat the phrase you would like clarified.
  15. Interpreting
  16. Respond to the person's basic verbal message.
  17. Checking perceptions
  18. Bring together feelings and experiences to provide a focus.
  19. Avoid changing the subject.
  20. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  21. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  22. Find out if interpretations and perceptions are valid and accurate.
  23. Probing
  24. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  25. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  26. Reflect perceptions of content that are heard or perceived through cues.
  27. Avoid discounting or downplaying the speaker's feelings.
  28. Restating
  29. Avoid elaborating on what the speaker is saying,
  30. Attending, acknowledging
  31. Avoid looking around the room or fidgeting.
  32. Avoid assuming you know what the speaker is trying to communicate without listening.
  33. Question the speaker in a supportive way to request more information or clear up any confusion.
  34. Face the speaker and maintain eye contact, not, etc.
  35. Avoid interrupting or offering solutions; preaching or teaching.