Avoiddiscounting ordownplayingthe speaker'sfeelings.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:ReflectingSummarizing,synthesizingAvoidelaboratingon what thespeaker issaying,BeingQuietOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoidinterrupting orofferingsolutions;preaching orteaching.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Repeat backwhat youheard brieflybut accurately;paraphrase.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid makingassumptionsor jumping toconclusions.Find out ifinterpretationsand perceptionsare valid andaccurate.ProbingAvoid lookingaround theroom orfidgeting.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Bring togetherfeelings andexperiences toprovide afocus.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Show warmthand caring inone's ownindividual way.Avoidchangingthesubject.InterpretingGive theperson timeto think andspeak.Repeat thephrase youwould likeclarified.SupportingAttending,acknowledgingCheckingperceptionsProvide verbalor nonverbalawareness ofthe otherperson.Face thespeaker andmaintain eyecontact, not,etc.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Respond tothe person'sbasic verbalmessage.Avoiddiscounting ordownplayingthe speaker'sfeelings.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:ReflectingSummarizing,synthesizingAvoidelaboratingon what thespeaker issaying,BeingQuietOffer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Reflectperceptions ofcontent that areheard orperceivedthrough cues.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Avoidinterrupting orofferingsolutions;preaching orteaching.Pay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Question thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Repeat backwhat youheard brieflybut accurately;paraphrase.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Avoid makingassumptionsor jumping toconclusions.Find out ifinterpretationsand perceptionsare valid andaccurate.ProbingAvoid lookingaround theroom orfidgeting.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Bring togetherfeelings andexperiences toprovide afocus.RestatingTry tounderstandwhat thespeaker issaying andshow empathy.Show warmthand caring inone's ownindividual way.Avoidchangingthesubject.InterpretingGive theperson timeto think andspeak.Repeat thephrase youwould likeclarified.SupportingAttending,acknowledgingCheckingperceptionsProvide verbalor nonverbalawareness ofthe otherperson.Face thespeaker andmaintain eyecontact, not,etc.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Respond tothe person'sbasic verbalmessage.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid discounting or downplaying the speaker's feelings.
  2. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  3. Reflecting
  4. Summarizing, synthesizing
  5. Avoid elaborating on what the speaker is saying,
  6. Being Quiet
  7. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  8. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  9. Reflect perceptions of content that are heard or perceived through cues.
  10. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  11. Avoid interrupting or offering solutions; preaching or teaching.
  12. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  13. Question the speaker in a supportive way to request more information or clear up any confusion.
  14. Repeat back what you heard briefly but accurately; paraphrase.
  15. Avoid assuming you know what the speaker is trying to communicate without listening.
  16. Avoid making assumptions or jumping to conclusions.
  17. Find out if interpretations and perceptions are valid and accurate.
  18. Probing
  19. Avoid looking around the room or fidgeting.
  20. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  21. Bring together feelings and experiences to provide a focus.
  22. Restating
  23. Try to understand what the speaker is saying and show empathy.
  24. Show warmth and caring in one's own individual way.
  25. Avoid changing the subject.
  26. Interpreting
  27. Give the person time to think and speak.
  28. Repeat the phrase you would like clarified.
  29. Supporting
  30. Attending, acknowledging
  31. Checking perceptions
  32. Provide verbal or nonverbal awareness of the other person.
  33. Face the speaker and maintain eye contact, not, etc.
  34. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  35. Respond to the person's basic verbal message.