Show warmthand caring inone's ownindividual way.Attending,acknowledgingReflectingCheckingperceptionsReflectperceptions ofcontent that areheard orperceivedthrough cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoid makingassumptionsor jumping toconclusions.Avoidchangingthesubject.Try tounderstandwhat thespeaker issaying andshow empathy.Avoidinterrupting orofferingsolutions;preaching orteaching.InterpretingPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Bring togetherfeelings andexperiences toprovide afocus.ProbingRepeat backwhat youheard brieflybut accurately;paraphrase.Avoid lookingaround theroom orfidgeting.Avoidelaboratingon what thespeaker issaying,Repeat thephrase youwould likeclarified.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Summarizing,synthesizingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Face thespeaker andmaintain eyecontact, not,etc.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.RestatingBeingQuietSupportingProvide verbalor nonverbalawareness ofthe otherperson.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Respond tothe person'sbasic verbalmessage.Avoiddiscounting ordownplayingthe speaker'sfeelings.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Give theperson timeto think andspeak.Find out ifinterpretationsand perceptionsare valid andaccurate.Show warmthand caring inone's ownindividual way.Attending,acknowledgingReflectingCheckingperceptionsReflectperceptions ofcontent that areheard orperceivedthrough cues.Keep an openmind about whatyou are hearing:try to picture whatthe speaker issaying.Avoid makingassumptionsor jumping toconclusions.Avoidchangingthesubject.Try tounderstandwhat thespeaker issaying andshow empathy.Avoidinterrupting orofferingsolutions;preaching orteaching.InterpretingPay attention towhat isn't said - tofeelings, facialexpressions,gesture, postureand othernonverbal cues.Bring togetherfeelings andexperiences toprovide afocus.ProbingRepeat backwhat youheard brieflybut accurately;paraphrase.Avoid lookingaround theroom orfidgeting.Avoidelaboratingon what thespeaker issaying,Repeat thephrase youwould likeclarified.Avoid assumingyou know what thespeaker is tryingto communicatewithout listening.Summarizing,synthesizingQuestion thespeaker in asupportive way torequest moreinformation orclear up anyconfusion.Avoid judging thespeaker orrehearsing yourresponse in yourhead while theyare speaking.Face thespeaker andmaintain eyecontact, not,etc.Wait threeseconds, and thenrespond withphrases such as:"I felt that waywhen. . ."Offer a tentativeinterpretationabout the person'sfeelings, desires,or meaning.RestatingBeingQuietSupportingProvide verbalor nonverbalawareness ofthe otherperson.Listen for whatis not said.Repond withphrases suchas, "So you feelthat .."Respond tothe person'sbasic verbalmessage.Avoiddiscounting ordownplayingthe speaker'sfeelings.Check theaccuracy of yourperceptions withphrases such as,"I think that youare saying . . .:Give theperson timeto think andspeak.Find out ifinterpretationsand perceptionsare valid andaccurate.

Listening Skills - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show warmth and caring in one's own individual way.
  2. Attending, acknowledging
  3. Reflecting
  4. Checking perceptions
  5. Reflect perceptions of content that are heard or perceived through cues.
  6. Keep an open mind about what you are hearing: try to picture what the speaker is saying.
  7. Avoid making assumptions or jumping to conclusions.
  8. Avoid changing the subject.
  9. Try to understand what the speaker is saying and show empathy.
  10. Avoid interrupting or offering solutions; preaching or teaching.
  11. Interpreting
  12. Pay attention to what isn't said - to feelings, facial expressions, gesture, posture and other nonverbal cues.
  13. Bring together feelings and experiences to provide a focus.
  14. Probing
  15. Repeat back what you heard briefly but accurately; paraphrase.
  16. Avoid looking around the room or fidgeting.
  17. Avoid elaborating on what the speaker is saying,
  18. Repeat the phrase you would like clarified.
  19. Avoid assuming you know what the speaker is trying to communicate without listening.
  20. Summarizing, synthesizing
  21. Question the speaker in a supportive way to request more information or clear up any confusion.
  22. Avoid judging the speaker or rehearsing your response in your head while they are speaking.
  23. Face the speaker and maintain eye contact, not, etc.
  24. Wait three seconds, and then respond with phrases such as: "I felt that way when. . ."
  25. Offer a tentative interpretation about the person's feelings, desires, or meaning.
  26. Restating
  27. Being Quiet
  28. Supporting
  29. Provide verbal or nonverbal awareness of the other person.
  30. Listen for what is not said. Repond with phrases such as, "So you feel that .."
  31. Respond to the person's basic verbal message.
  32. Avoid discounting or downplaying the speaker's feelings.
  33. Check the accuracy of your perceptions with phrases such as, "I think that you are saying . . .:
  34. Give the person time to think and speak.
  35. Find out if interpretations and perceptions are valid and accurate.