Thank acustomerfor theirinformationMake acustomerlaughRecognizewhen acustomer hitsyour triggerShowstrongappreciationShow thecustomeryour genuineintentUse theterm"partner"Smileduringyour callSay "I'd loveto get thisresolved foryou today"Discoverpersonaldetails abouta customerMake anangrycustomersatisfiedSay "I amso happythat we gotthis fixed"Make acustomersay theylove VerizonRelate to acustomer'sconcernPass asurvey in anescalatedcallDe-escalatea customerthat wantsyour supFullydiscoverwith thecustomerUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Solve anissue for arepeatcallerSell thevalue ofVerizonGivefeedback toa peer tobuildconnectionUseadvocacylanguageUse a strongtransitionstatement todiscoverThank acustomerfor theirinformationMake acustomerlaughRecognizewhen acustomer hitsyour triggerShowstrongappreciationShow thecustomeryour genuineintentUse theterm"partner"Smileduringyour callSay "I'd loveto get thisresolved foryou today"Discoverpersonaldetails abouta customerMake anangrycustomersatisfiedSay "I amso happythat we gotthis fixed"Make acustomersay theylove VerizonRelate to acustomer'sconcernPass asurvey in anescalatedcallDe-escalatea customerthat wantsyour supFullydiscoverwith thecustomerUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Solve anissue for arepeatcallerSell thevalue ofVerizonGivefeedback toa peer tobuildconnectionUseadvocacylanguageUse a strongtransitionstatement todiscover

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a customer for their information
  2. Make a customer laugh
  3. Recognize when a customer hits your trigger
  4. Show strong appreciation
  5. Show the customer your genuine intent
  6. Use the term "partner"
  7. Smile during your call
  8. Say "I'd love to get this resolved for you today"
  9. Discover personal details about a customer
  10. Make an angry customer satisfied
  11. Say "I am so happy that we got this fixed"
  12. Make a customer say they love Verizon
  13. Relate to a customer's concern
  14. Pass a survey in an escalated call
  15. De-escalate a customer that wants your sup
  16. Fully discover with the customer
  17. Use noises in the background to connect
  18. Use Stop-Challenge-Focus when triggered
  19. Say "you deserve for me to hear your side"
  20. Solve an issue for a repeat caller
  21. Sell the value of Verizon
  22. Give feedback to a peer to build connection
  23. Use advocacy language
  24. Use a strong transition statement to discover