Solve anissue for arepeatcallerUseadvocacylanguageMake anangrycustomersatisfiedSmileduringyour callDe-escalatea customerthat wantsyour supMake acustomerlaughSay "I'd loveto get thisresolved foryou today"Fullydiscoverwith thecustomerSay "I amso happythat we gotthis fixed"Use theterm"partner"Discoverpersonaldetails abouta customerThank acustomerfor theirinformationShow thecustomeryour genuineintentSay "youdeserve forme to hearyour side"ShowstrongappreciationMake acustomersay theylove VerizonUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredSell thevalue ofVerizonPass asurvey in anescalatedcallRelate to acustomer'sconcernRecognizewhen acustomer hitsyour triggerUse a strongtransitionstatement todiscoverGivefeedback toa peer tobuildconnectionSolve anissue for arepeatcallerUseadvocacylanguageMake anangrycustomersatisfiedSmileduringyour callDe-escalatea customerthat wantsyour supMake acustomerlaughSay "I'd loveto get thisresolved foryou today"Fullydiscoverwith thecustomerSay "I amso happythat we gotthis fixed"Use theterm"partner"Discoverpersonaldetails abouta customerThank acustomerfor theirinformationShow thecustomeryour genuineintentSay "youdeserve forme to hearyour side"ShowstrongappreciationMake acustomersay theylove VerizonUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredSell thevalue ofVerizonPass asurvey in anescalatedcallRelate to acustomer'sconcernRecognizewhen acustomer hitsyour triggerUse a strongtransitionstatement todiscoverGivefeedback toa peer tobuildconnection

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve an issue for a repeat caller
  2. Use advocacy language
  3. Make an angry customer satisfied
  4. Smile during your call
  5. De-escalate a customer that wants your sup
  6. Make a customer laugh
  7. Say "I'd love to get this resolved for you today"
  8. Fully discover with the customer
  9. Say "I am so happy that we got this fixed"
  10. Use the term "partner"
  11. Discover personal details about a customer
  12. Thank a customer for their information
  13. Show the customer your genuine intent
  14. Say "you deserve for me to hear your side"
  15. Show strong appreciation
  16. Make a customer say they love Verizon
  17. Use noises in the background to connect
  18. Use Stop-Challenge-Focus when triggered
  19. Sell the value of Verizon
  20. Pass a survey in an escalated call
  21. Relate to a customer's concern
  22. Recognize when a customer hits your trigger
  23. Use a strong transition statement to discover
  24. Give feedback to a peer to build connection