Smileduringyour callPass asurvey in anescalatedcallMake acustomersay theylove VerizonUse noisesin thebackgroundto connectDiscoverpersonaldetails abouta customerMake anangrycustomersatisfiedSay "I'd loveto get thisresolved foryou today"Sell thevalue ofVerizonUse a strongtransitionstatement todiscoverDe-escalatea customerthat wantsyour supUse Stop-Challenge-Focus whentriggeredUse theterm"partner"Fullydiscoverwith thecustomerThank acustomerfor theirinformationSolve anissue for arepeatcallerSay "youdeserve forme to hearyour side"Recognizewhen acustomer hitsyour triggerGivefeedback toa peer tobuildconnectionShowstrongappreciationUseadvocacylanguageRelate to acustomer'sconcernMake acustomerlaughSay "I amso happythat we gotthis fixed"Show thecustomeryour genuineintentSmileduringyour callPass asurvey in anescalatedcallMake acustomersay theylove VerizonUse noisesin thebackgroundto connectDiscoverpersonaldetails abouta customerMake anangrycustomersatisfiedSay "I'd loveto get thisresolved foryou today"Sell thevalue ofVerizonUse a strongtransitionstatement todiscoverDe-escalatea customerthat wantsyour supUse Stop-Challenge-Focus whentriggeredUse theterm"partner"Fullydiscoverwith thecustomerThank acustomerfor theirinformationSolve anissue for arepeatcallerSay "youdeserve forme to hearyour side"Recognizewhen acustomer hitsyour triggerGivefeedback toa peer tobuildconnectionShowstrongappreciationUseadvocacylanguageRelate to acustomer'sconcernMake acustomerlaughSay "I amso happythat we gotthis fixed"Show thecustomeryour genuineintent

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile during your call
  2. Pass a survey in an escalated call
  3. Make a customer say they love Verizon
  4. Use noises in the background to connect
  5. Discover personal details about a customer
  6. Make an angry customer satisfied
  7. Say "I'd love to get this resolved for you today"
  8. Sell the value of Verizon
  9. Use a strong transition statement to discover
  10. De-escalate a customer that wants your sup
  11. Use Stop-Challenge-Focus when triggered
  12. Use the term "partner"
  13. Fully discover with the customer
  14. Thank a customer for their information
  15. Solve an issue for a repeat caller
  16. Say "you deserve for me to hear your side"
  17. Recognize when a customer hits your trigger
  18. Give feedback to a peer to build connection
  19. Show strong appreciation
  20. Use advocacy language
  21. Relate to a customer's concern
  22. Make a customer laugh
  23. Say "I am so happy that we got this fixed"
  24. Show the customer your genuine intent