CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Say "you deserve for me to hear your side"
2. Smile during your call
3. Use a strong transition statement to discover
4. Use Stop-Challenge-Focus when triggered
5. Show the customer your genuine intent
6. Fully discover with the customer
7. Say "I'd love to get this resolved for you today"
8. Recognize when a customer hits your trigger
9. Use the term "partner"
10. Give feedback to a peer to build connection
11. Make a customer laugh
12. Sell the value of Verizon
13. Say "I am so happy that we got this fixed"
14. Use noises in the background to connect
15. Discover personal details about a customer
16. Make a customer say they love Verizon
17. Use advocacy language
18. De-escalate a customer that wants your sup
19. Show strong appreciation
20. Make an angry customer satisfied
21. Thank a customer for their information
22. Pass a survey in an escalated call
23. Relate to a customer's concern
24. Solve an issue for a repeat caller