Make anangrycustomersatisfiedShowstrongappreciationThank acustomerfor theirinformationUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Relate to acustomer'sconcernUse a strongtransitionstatement todiscoverDiscoverpersonaldetails abouta customerDe-escalatea customerthat wantsyour supPass asurvey in anescalatedcallUseadvocacylanguageFullydiscoverwith thecustomerUse noisesin thebackgroundto connectGivefeedback toa peer tobuildconnectionMake acustomerlaughShow thecustomeryour genuineintentMake acustomersay theylove VerizonSay "I amso happythat we gotthis fixed"Sell thevalue ofVerizonSolve anissue for arepeatcallerRecognizewhen acustomer hitsyour triggerSay "I'd loveto get thisresolved foryou today"Use theterm"partner"Smileduringyour callMake anangrycustomersatisfiedShowstrongappreciationThank acustomerfor theirinformationUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Relate to acustomer'sconcernUse a strongtransitionstatement todiscoverDiscoverpersonaldetails abouta customerDe-escalatea customerthat wantsyour supPass asurvey in anescalatedcallUseadvocacylanguageFullydiscoverwith thecustomerUse noisesin thebackgroundto connectGivefeedback toa peer tobuildconnectionMake acustomerlaughShow thecustomeryour genuineintentMake acustomersay theylove VerizonSay "I amso happythat we gotthis fixed"Sell thevalue ofVerizonSolve anissue for arepeatcallerRecognizewhen acustomer hitsyour triggerSay "I'd loveto get thisresolved foryou today"Use theterm"partner"Smileduringyour call

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make an angry customer satisfied
  2. Show strong appreciation
  3. Thank a customer for their information
  4. Use Stop-Challenge-Focus when triggered
  5. Say "you deserve for me to hear your side"
  6. Relate to a customer's concern
  7. Use a strong transition statement to discover
  8. Discover personal details about a customer
  9. De-escalate a customer that wants your sup
  10. Pass a survey in an escalated call
  11. Use advocacy language
  12. Fully discover with the customer
  13. Use noises in the background to connect
  14. Give feedback to a peer to build connection
  15. Make a customer laugh
  16. Show the customer your genuine intent
  17. Make a customer say they love Verizon
  18. Say "I am so happy that we got this fixed"
  19. Sell the value of Verizon
  20. Solve an issue for a repeat caller
  21. Recognize when a customer hits your trigger
  22. Say "I'd love to get this resolved for you today"
  23. Use the term "partner"
  24. Smile during your call