Smileduringyour callMake anangrycustomersatisfiedUse a strongtransitionstatement todiscoverThank acustomerfor theirinformationShow thecustomeryour genuineintentUse theterm"partner"UseadvocacylanguageSell thevalue ofVerizonShowstrongappreciationMake acustomersay theylove VerizonFullydiscoverwith thecustomerMake acustomerlaughGivefeedback toa peer tobuildconnectionSay "I'd loveto get thisresolved foryou today"Pass asurvey in anescalatedcallUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Discoverpersonaldetails abouta customerSay "I amso happythat we gotthis fixed"De-escalatea customerthat wantsyour supRecognizewhen acustomer hitsyour triggerRelate to acustomer'sconcernUse noisesin thebackgroundto connectSolve anissue for arepeatcallerSmileduringyour callMake anangrycustomersatisfiedUse a strongtransitionstatement todiscoverThank acustomerfor theirinformationShow thecustomeryour genuineintentUse theterm"partner"UseadvocacylanguageSell thevalue ofVerizonShowstrongappreciationMake acustomersay theylove VerizonFullydiscoverwith thecustomerMake acustomerlaughGivefeedback toa peer tobuildconnectionSay "I'd loveto get thisresolved foryou today"Pass asurvey in anescalatedcallUse Stop-Challenge-Focus whentriggeredSay "youdeserve forme to hearyour side"Discoverpersonaldetails abouta customerSay "I amso happythat we gotthis fixed"De-escalatea customerthat wantsyour supRecognizewhen acustomer hitsyour triggerRelate to acustomer'sconcernUse noisesin thebackgroundto connectSolve anissue for arepeatcaller

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Smile during your call
  2. Make an angry customer satisfied
  3. Use a strong transition statement to discover
  4. Thank a customer for their information
  5. Show the customer your genuine intent
  6. Use the term "partner"
  7. Use advocacy language
  8. Sell the value of Verizon
  9. Show strong appreciation
  10. Make a customer say they love Verizon
  11. Fully discover with the customer
  12. Make a customer laugh
  13. Give feedback to a peer to build connection
  14. Say "I'd love to get this resolved for you today"
  15. Pass a survey in an escalated call
  16. Use Stop-Challenge-Focus when triggered
  17. Say "you deserve for me to hear your side"
  18. Discover personal details about a customer
  19. Say "I am so happy that we got this fixed"
  20. De-escalate a customer that wants your sup
  21. Recognize when a customer hits your trigger
  22. Relate to a customer's concern
  23. Use noises in the background to connect
  24. Solve an issue for a repeat caller