Make acustomersay theylove VerizonRelate to acustomer'sconcernMake acustomerlaughMake anangrycustomersatisfiedDe-escalatea customerthat wantsyour supDiscoverpersonaldetails abouta customerGivefeedback toa peer tobuildconnectionPass asurvey in anescalatedcallSolve anissue for arepeatcallerUse theterm"partner"Recognizewhen acustomer hitsyour triggerSmileduringyour callThank acustomerfor theirinformationUse Stop-Challenge-Focus whentriggeredUse a strongtransitionstatement todiscoverFullydiscoverwith thecustomerSay "I'd loveto get thisresolved foryou today"Use noisesin thebackgroundto connectSay "youdeserve forme to hearyour side"Sell thevalue ofVerizonUseadvocacylanguageShow thecustomeryour genuineintentShowstrongappreciationSay "I amso happythat we gotthis fixed"Make acustomersay theylove VerizonRelate to acustomer'sconcernMake acustomerlaughMake anangrycustomersatisfiedDe-escalatea customerthat wantsyour supDiscoverpersonaldetails abouta customerGivefeedback toa peer tobuildconnectionPass asurvey in anescalatedcallSolve anissue for arepeatcallerUse theterm"partner"Recognizewhen acustomer hitsyour triggerSmileduringyour callThank acustomerfor theirinformationUse Stop-Challenge-Focus whentriggeredUse a strongtransitionstatement todiscoverFullydiscoverwith thecustomerSay "I'd loveto get thisresolved foryou today"Use noisesin thebackgroundto connectSay "youdeserve forme to hearyour side"Sell thevalue ofVerizonUseadvocacylanguageShow thecustomeryour genuineintentShowstrongappreciationSay "I amso happythat we gotthis fixed"

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a customer say they love Verizon
  2. Relate to a customer's concern
  3. Make a customer laugh
  4. Make an angry customer satisfied
  5. De-escalate a customer that wants your sup
  6. Discover personal details about a customer
  7. Give feedback to a peer to build connection
  8. Pass a survey in an escalated call
  9. Solve an issue for a repeat caller
  10. Use the term "partner"
  11. Recognize when a customer hits your trigger
  12. Smile during your call
  13. Thank a customer for their information
  14. Use Stop-Challenge-Focus when triggered
  15. Use a strong transition statement to discover
  16. Fully discover with the customer
  17. Say "I'd love to get this resolved for you today"
  18. Use noises in the background to connect
  19. Say "you deserve for me to hear your side"
  20. Sell the value of Verizon
  21. Use advocacy language
  22. Show the customer your genuine intent
  23. Show strong appreciation
  24. Say "I am so happy that we got this fixed"