Make acustomerlaughThank acustomerfor theirinformationSay "youdeserve forme to hearyour side"Fullydiscoverwith thecustomerMake anangrycustomersatisfiedDiscoverpersonaldetails abouta customerDe-escalatea customerthat wantsyour supShowstrongappreciationSay "I'd loveto get thisresolved foryou today"Say "I amso happythat we gotthis fixed"Use theterm"partner"Givefeedback toa peer tobuildconnectionUse a strongtransitionstatement todiscoverUse Stop-Challenge-Focus whentriggeredMake acustomersay theylove VerizonPass asurvey in anescalatedcallUseadvocacylanguageRecognizewhen acustomer hitsyour triggerSmileduringyour callRelate to acustomer'sconcernShow thecustomeryour genuineintentSell thevalue ofVerizonUse noisesin thebackgroundto connectSolve anissue for arepeatcallerMake acustomerlaughThank acustomerfor theirinformationSay "youdeserve forme to hearyour side"Fullydiscoverwith thecustomerMake anangrycustomersatisfiedDiscoverpersonaldetails abouta customerDe-escalatea customerthat wantsyour supShowstrongappreciationSay "I'd loveto get thisresolved foryou today"Say "I amso happythat we gotthis fixed"Use theterm"partner"Givefeedback toa peer tobuildconnectionUse a strongtransitionstatement todiscoverUse Stop-Challenge-Focus whentriggeredMake acustomersay theylove VerizonPass asurvey in anescalatedcallUseadvocacylanguageRecognizewhen acustomer hitsyour triggerSmileduringyour callRelate to acustomer'sconcernShow thecustomeryour genuineintentSell thevalue ofVerizonUse noisesin thebackgroundto connectSolve anissue for arepeatcaller

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a customer laugh
  2. Thank a customer for their information
  3. Say "you deserve for me to hear your side"
  4. Fully discover with the customer
  5. Make an angry customer satisfied
  6. Discover personal details about a customer
  7. De-escalate a customer that wants your sup
  8. Show strong appreciation
  9. Say "I'd love to get this resolved for you today"
  10. Say "I am so happy that we got this fixed"
  11. Use the term "partner"
  12. Give feedback to a peer to build connection
  13. Use a strong transition statement to discover
  14. Use Stop-Challenge-Focus when triggered
  15. Make a customer say they love Verizon
  16. Pass a survey in an escalated call
  17. Use advocacy language
  18. Recognize when a customer hits your trigger
  19. Smile during your call
  20. Relate to a customer's concern
  21. Show the customer your genuine intent
  22. Sell the value of Verizon
  23. Use noises in the background to connect
  24. Solve an issue for a repeat caller