Say "I'd love to get this resolved for you today" Smile during your call Show strong appreciation Use noises in the background to connect De-escalate a customer that wants your sup Make an angry customer satisfied Sell the value of Verizon Use the term "partner" Use Stop- Challenge- Focus when triggered Pass a survey in an escalated call Discover personal details about a customer Show the customer your genuine intent Make a customer laugh Relate to a customer's concern Make a customer say they love Verizon Recognize when a customer hits your trigger Use a strong transition statement to discover Say "you deserve for me to hear your side" Use advocacy language Say "I am so happy that we got this fixed" Thank a customer for their information Fully discover with the customer Give feedback to a peer to build connection Solve an issue for a repeat caller Say "I'd love to get this resolved for you today" Smile during your call Show strong appreciation Use noises in the background to connect De-escalate a customer that wants your sup Make an angry customer satisfied Sell the value of Verizon Use the term "partner" Use Stop- Challenge- Focus when triggered Pass a survey in an escalated call Discover personal details about a customer Show the customer your genuine intent Make a customer laugh Relate to a customer's concern Make a customer say they love Verizon Recognize when a customer hits your trigger Use a strong transition statement to discover Say "you deserve for me to hear your side" Use advocacy language Say "I am so happy that we got this fixed" Thank a customer for their information Fully discover with the customer Give feedback to a peer to build connection Solve an issue for a repeat caller
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Say "I'd love to get this resolved for you today"
Smile during your call
Show strong appreciation
Use noises in the background to connect
De-escalate a customer that wants your sup
Make an angry customer satisfied
Sell the value of Verizon
Use the term
"partner"
Use Stop-Challenge-Focus when triggered
Pass a survey in an escalated call
Discover personal details about a customer
Show the customer your genuine intent
Make a customer laugh
Relate to a customer's concern
Make a customer say they love Verizon
Recognize when a customer hits your trigger
Use a strong transition statement to discover
Say "you deserve for me to hear your side"
Use advocacy language
Say "I am so happy that we got this fixed"
Thank a customer for their information
Fully discover with the customer
Give feedback to a peer to build connection
Solve an issue for a repeat caller