Solve anissue for arepeatcallerUseadvocacylanguageSay "I amso happythat we gotthis fixed"Recognizewhen acustomer hitsyour triggerUse theterm"partner"Use Stop-Challenge-Focus whentriggeredPass asurvey in anescalatedcallSay "youdeserve forme to hearyour side"Givefeedback toa peer tobuildconnectionRelate to acustomer'sconcernMake anangrycustomersatisfiedMake acustomersay theylove VerizonShowstrongappreciationUse noisesin thebackgroundto connectSmileduringyour callSay "I'd loveto get thisresolved foryou today"Show thecustomeryour genuineintentMake acustomerlaughFullydiscoverwith thecustomerDe-escalatea customerthat wantsyour supUse a strongtransitionstatement todiscoverThank acustomerfor theirinformationDiscoverpersonaldetails abouta customerSell thevalue ofVerizonSolve anissue for arepeatcallerUseadvocacylanguageSay "I amso happythat we gotthis fixed"Recognizewhen acustomer hitsyour triggerUse theterm"partner"Use Stop-Challenge-Focus whentriggeredPass asurvey in anescalatedcallSay "youdeserve forme to hearyour side"Givefeedback toa peer tobuildconnectionRelate to acustomer'sconcernMake anangrycustomersatisfiedMake acustomersay theylove VerizonShowstrongappreciationUse noisesin thebackgroundto connectSmileduringyour callSay "I'd loveto get thisresolved foryou today"Show thecustomeryour genuineintentMake acustomerlaughFullydiscoverwith thecustomerDe-escalatea customerthat wantsyour supUse a strongtransitionstatement todiscoverThank acustomerfor theirinformationDiscoverpersonaldetails abouta customerSell thevalue ofVerizon

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve an issue for a repeat caller
  2. Use advocacy language
  3. Say "I am so happy that we got this fixed"
  4. Recognize when a customer hits your trigger
  5. Use the term "partner"
  6. Use Stop-Challenge-Focus when triggered
  7. Pass a survey in an escalated call
  8. Say "you deserve for me to hear your side"
  9. Give feedback to a peer to build connection
  10. Relate to a customer's concern
  11. Make an angry customer satisfied
  12. Make a customer say they love Verizon
  13. Show strong appreciation
  14. Use noises in the background to connect
  15. Smile during your call
  16. Say "I'd love to get this resolved for you today"
  17. Show the customer your genuine intent
  18. Make a customer laugh
  19. Fully discover with the customer
  20. De-escalate a customer that wants your sup
  21. Use a strong transition statement to discover
  22. Thank a customer for their information
  23. Discover personal details about a customer
  24. Sell the value of Verizon