Make an angry customer satisfied Show strong appreciation Thank a customer for their information Use Stop- Challenge- Focus when triggered Say "you deserve for me to hear your side" Relate to a customer's concern Use a strong transition statement to discover Discover personal details about a customer De-escalate a customer that wants your sup Pass a survey in an escalated call Use advocacy language Fully discover with the customer Use noises in the background to connect Give feedback to a peer to build connection Make a customer laugh Show the customer your genuine intent Make a customer say they love Verizon Say "I am so happy that we got this fixed" Sell the value of Verizon Solve an issue for a repeat caller Recognize when a customer hits your trigger Say "I'd love to get this resolved for you today" Use the term "partner" Smile during your call Make an angry customer satisfied Show strong appreciation Thank a customer for their information Use Stop- Challenge- Focus when triggered Say "you deserve for me to hear your side" Relate to a customer's concern Use a strong transition statement to discover Discover personal details about a customer De-escalate a customer that wants your sup Pass a survey in an escalated call Use advocacy language Fully discover with the customer Use noises in the background to connect Give feedback to a peer to build connection Make a customer laugh Show the customer your genuine intent Make a customer say they love Verizon Say "I am so happy that we got this fixed" Sell the value of Verizon Solve an issue for a repeat caller Recognize when a customer hits your trigger Say "I'd love to get this resolved for you today" Use the term "partner" Smile during your call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Make an angry customer satisfied
Show strong appreciation
Thank a customer for their information
Use Stop-Challenge-Focus when triggered
Say "you deserve for me to hear your side"
Relate to a customer's concern
Use a strong transition statement to discover
Discover personal details about a customer
De-escalate a customer that wants your sup
Pass a survey in an escalated call
Use advocacy language
Fully discover with the customer
Use noises in the background to connect
Give feedback to a peer to build connection
Make a customer laugh
Show the customer your genuine intent
Make a customer say they love Verizon
Say "I am so happy that we got this fixed"
Sell the value of Verizon
Solve an issue for a repeat caller
Recognize when a customer hits your trigger
Say "I'd love to get this resolved for you today"
Use the term
"partner"
Smile during your call