Say "I'd loveto get thisresolved foryou today"Make acustomersay theylove VerizonUse Stop-Challenge-Focus whentriggeredSay "I amso happythat we gotthis fixed"Make anangrycustomersatisfiedRecognizewhen acustomer hitsyour triggerRelate to acustomer'sconcernSmileduringyour callDe-escalatea customerthat wantsyour supGivefeedback toa peer tobuildconnectionSolve anissue for arepeatcallerFullydiscoverwith thecustomerUse theterm"partner"Use a strongtransitionstatement todiscoverShow thecustomeryour genuineintentThank acustomerfor theirinformationMake acustomerlaughShowstrongappreciationDiscoverpersonaldetails abouta customerUse noisesin thebackgroundto connectUseadvocacylanguagePass asurvey in anescalatedcallSay "youdeserve forme to hearyour side"Sell thevalue ofVerizonSay "I'd loveto get thisresolved foryou today"Make acustomersay theylove VerizonUse Stop-Challenge-Focus whentriggeredSay "I amso happythat we gotthis fixed"Make anangrycustomersatisfiedRecognizewhen acustomer hitsyour triggerRelate to acustomer'sconcernSmileduringyour callDe-escalatea customerthat wantsyour supGivefeedback toa peer tobuildconnectionSolve anissue for arepeatcallerFullydiscoverwith thecustomerUse theterm"partner"Use a strongtransitionstatement todiscoverShow thecustomeryour genuineintentThank acustomerfor theirinformationMake acustomerlaughShowstrongappreciationDiscoverpersonaldetails abouta customerUse noisesin thebackgroundto connectUseadvocacylanguagePass asurvey in anescalatedcallSay "youdeserve forme to hearyour side"Sell thevalue ofVerizon

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say "I'd love to get this resolved for you today"
  2. Make a customer say they love Verizon
  3. Use Stop-Challenge-Focus when triggered
  4. Say "I am so happy that we got this fixed"
  5. Make an angry customer satisfied
  6. Recognize when a customer hits your trigger
  7. Relate to a customer's concern
  8. Smile during your call
  9. De-escalate a customer that wants your sup
  10. Give feedback to a peer to build connection
  11. Solve an issue for a repeat caller
  12. Fully discover with the customer
  13. Use the term "partner"
  14. Use a strong transition statement to discover
  15. Show the customer your genuine intent
  16. Thank a customer for their information
  17. Make a customer laugh
  18. Show strong appreciation
  19. Discover personal details about a customer
  20. Use noises in the background to connect
  21. Use advocacy language
  22. Pass a survey in an escalated call
  23. Say "you deserve for me to hear your side"
  24. Sell the value of Verizon