Give feedback to a peer to build connection Pass a survey in an escalated call Say "I'd love to get this resolved for you today" Say "you deserve for me to hear your side" Recognize when a customer hits your trigger Use advocacy language Say "I am so happy that we got this fixed" Show the customer your genuine intent Thank a customer for their information Use a strong transition statement to discover Relate to a customer's concern Fully discover with the customer Use the term "partner" Make an angry customer satisfied Sell the value of Verizon De-escalate a customer that wants your sup Show strong appreciation Solve an issue for a repeat caller Discover personal details about a customer Use Stop- Challenge- Focus when triggered Use noises in the background to connect Make a customer laugh Smile during your call Make a customer say they love Verizon Give feedback to a peer to build connection Pass a survey in an escalated call Say "I'd love to get this resolved for you today" Say "you deserve for me to hear your side" Recognize when a customer hits your trigger Use advocacy language Say "I am so happy that we got this fixed" Show the customer your genuine intent Thank a customer for their information Use a strong transition statement to discover Relate to a customer's concern Fully discover with the customer Use the term "partner" Make an angry customer satisfied Sell the value of Verizon De-escalate a customer that wants your sup Show strong appreciation Solve an issue for a repeat caller Discover personal details about a customer Use Stop- Challenge- Focus when triggered Use noises in the background to connect Make a customer laugh Smile during your call Make a customer say they love Verizon
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Give feedback to a peer to build connection
Pass a survey in an escalated call
Say "I'd love to get this resolved for you today"
Say "you deserve for me to hear your side"
Recognize when a customer hits your trigger
Use advocacy language
Say "I am so happy that we got this fixed"
Show the customer your genuine intent
Thank a customer for their information
Use a strong transition statement to discover
Relate to a customer's concern
Fully discover with the customer
Use the term
"partner"
Make an angry customer satisfied
Sell the value of Verizon
De-escalate a customer that wants your sup
Show strong appreciation
Solve an issue for a repeat caller
Discover personal details about a customer
Use Stop-Challenge-Focus when triggered
Use noises in the background to connect
Make a customer laugh
Smile during your call
Make a customer say they love Verizon