Show thecustomeryour genuineintentShowstrongappreciationMake anangrycustomersatisfiedSolve anissue for arepeatcallerGivefeedback toa peer tobuildconnectionSay "I'd loveto get thisresolved foryou today"Use noisesin thebackgroundto connectSay "I amso happythat we gotthis fixed"Say "youdeserve forme to hearyour side"Relate to acustomer'sconcernSell thevalue ofVerizonMake acustomersay theylove VerizonUseadvocacylanguageSmileduringyour callFullydiscoverwith thecustomerDe-escalatea customerthat wantsyour supRecognizewhen acustomer hitsyour triggerThank acustomerfor theirinformationDiscoverpersonaldetails abouta customerUse theterm"partner"Use a strongtransitionstatement todiscoverPass asurvey in anescalatedcallMake acustomerlaughUse Stop-Challenge-Focus whentriggeredShow thecustomeryour genuineintentShowstrongappreciationMake anangrycustomersatisfiedSolve anissue for arepeatcallerGivefeedback toa peer tobuildconnectionSay "I'd loveto get thisresolved foryou today"Use noisesin thebackgroundto connectSay "I amso happythat we gotthis fixed"Say "youdeserve forme to hearyour side"Relate to acustomer'sconcernSell thevalue ofVerizonMake acustomersay theylove VerizonUseadvocacylanguageSmileduringyour callFullydiscoverwith thecustomerDe-escalatea customerthat wantsyour supRecognizewhen acustomer hitsyour triggerThank acustomerfor theirinformationDiscoverpersonaldetails abouta customerUse theterm"partner"Use a strongtransitionstatement todiscoverPass asurvey in anescalatedcallMake acustomerlaughUse Stop-Challenge-Focus whentriggered

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show the customer your genuine intent
  2. Show strong appreciation
  3. Make an angry customer satisfied
  4. Solve an issue for a repeat caller
  5. Give feedback to a peer to build connection
  6. Say "I'd love to get this resolved for you today"
  7. Use noises in the background to connect
  8. Say "I am so happy that we got this fixed"
  9. Say "you deserve for me to hear your side"
  10. Relate to a customer's concern
  11. Sell the value of Verizon
  12. Make a customer say they love Verizon
  13. Use advocacy language
  14. Smile during your call
  15. Fully discover with the customer
  16. De-escalate a customer that wants your sup
  17. Recognize when a customer hits your trigger
  18. Thank a customer for their information
  19. Discover personal details about a customer
  20. Use the term "partner"
  21. Use a strong transition statement to discover
  22. Pass a survey in an escalated call
  23. Make a customer laugh
  24. Use Stop-Challenge-Focus when triggered