Smileduringyour callGivefeedback toa peer tobuildconnectionSay "I amso happythat we gotthis fixed"Make acustomerlaughShowstrongappreciationUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredUse theterm"partner"Solve anissue for arepeatcallerThank acustomerfor theirinformationSay "youdeserve forme to hearyour side"Use a strongtransitionstatement todiscoverMake anangrycustomersatisfiedRelate to acustomer'sconcernUseadvocacylanguageDe-escalatea customerthat wantsyour supFullydiscoverwith thecustomerShow thecustomeryour genuineintentSell thevalue ofVerizonRecognizewhen acustomer hitsyour triggerMake acustomersay theylove VerizonDiscoverpersonaldetails abouta customerPass asurvey in anescalatedcallSay "I'd loveto get thisresolved foryou today"Smileduringyour callGivefeedback toa peer tobuildconnectionSay "I amso happythat we gotthis fixed"Make acustomerlaughShowstrongappreciationUse noisesin thebackgroundto connectUse Stop-Challenge-Focus whentriggeredUse theterm"partner"Solve anissue for arepeatcallerThank acustomerfor theirinformationSay "youdeserve forme to hearyour side"Use a strongtransitionstatement todiscoverMake anangrycustomersatisfiedRelate to acustomer'sconcernUseadvocacylanguageDe-escalatea customerthat wantsyour supFullydiscoverwith thecustomerShow thecustomeryour genuineintentSell thevalue ofVerizonRecognizewhen acustomer hitsyour triggerMake acustomersay theylove VerizonDiscoverpersonaldetails abouta customerPass asurvey in anescalatedcallSay "I'd loveto get thisresolved foryou today"

CRT Escalations Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile during your call
  2. Give feedback to a peer to build connection
  3. Say "I am so happy that we got this fixed"
  4. Make a customer laugh
  5. Show strong appreciation
  6. Use noises in the background to connect
  7. Use Stop-Challenge-Focus when triggered
  8. Use the term "partner"
  9. Solve an issue for a repeat caller
  10. Thank a customer for their information
  11. Say "you deserve for me to hear your side"
  12. Use a strong transition statement to discover
  13. Make an angry customer satisfied
  14. Relate to a customer's concern
  15. Use advocacy language
  16. De-escalate a customer that wants your sup
  17. Fully discover with the customer
  18. Show the customer your genuine intent
  19. Sell the value of Verizon
  20. Recognize when a customer hits your trigger
  21. Make a customer say they love Verizon
  22. Discover personal details about a customer
  23. Pass a survey in an escalated call
  24. Say "I'd love to get this resolved for you today"