This bingo card has a free space and 24 words: Sell the value of Verizon, Say "I am so happy that we got this fixed", Use a strong transition statement to discover, Say "I'd love to get this resolved for you today", Pass a survey in an escalated call, Thank a customer for their information, Recognize when a customer hits your trigger, Make a customer say they love Verizon, Give feedback to a peer to build connection, Make a customer laugh, Say "you deserve for me to hear your side", Use noises in the background to connect, Use the term "partner", De-escalate a customer that wants your sup, Discover personal details about a customer, Use advocacy language, Solve an issue for a repeat caller, Fully discover with the customer, Smile during your call, Make an angry customer satisfied, Relate to a customer's concern, Use Stop-Challenge-Focus when triggered, Show strong appreciation and Show the customer your genuine intent.
De-Escalation | Customer care | LEI BINGO | The Best Team on the Floor Bingo | The Best team on the floor Bingo
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