explainwhy andhowAcknowledge"Thankyou foryourpatience""Thank youfor calling,have a niceday"give timeexpectations"Goodmorning,Mrs.Jones""I am acommercialinsurancebiller""This isJack callingfrom Carle""How longwill it taketoreprocess?"say whoyou are andhow you willhelp"Do youhave anyquestions""I am goingto transferyou toSusan"ask for acallreferencenumber"thankyou forresolvingthis issue"durationVerifyPHIIntroduce"is thereanythingelse I cando for you?"introduceself androlethankyou"May I putyou onhold for 2minutes""Let me getsomeonewho canhelp you"AddressRep bytheirnameexplanationexplainwhy andhowAcknowledge"Thankyou foryourpatience""Thank youfor calling,have a niceday"give timeexpectations"Goodmorning,Mrs.Jones""I am acommercialinsurancebiller""This isJack callingfrom Carle""How longwill it taketoreprocess?"say whoyou are andhow you willhelp"Do youhave anyquestions""I am goingto transferyou toSusan"ask for acallreferencenumber"thankyou forresolvingthis issue"durationVerifyPHIIntroduce"is thereanythingelse I cando for you?"introduceself androlethankyou"May I putyou onhold for 2minutes""Let me getsomeonewho canhelp you"AddressRep bytheirnameexplanation

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
A
3
T
4
T
5
D
6
A
7
I
8
I
9
D
10
A
11
E
12
I
13
E
14
T
15
D
16
A
17
I
18
T
19
I
20
T
21
D
22
E
23
A
24
E
  1. E-explain why and how
  2. A-Acknowledge
  3. T-"Thank you for your patience"
  4. T-"Thank you for calling, have a nice day"
  5. D-give time expectations
  6. A-"Good morning, Mrs. Jones"
  7. I-"I am a commercial insurance biller"
  8. I-"This is Jack calling from Carle"
  9. D-"How long will it take to reprocess?"
  10. A-say who you are and how you will help
  11. E-"Do you have any questions"
  12. I-"I am going to transfer you to Susan"
  13. E-ask for a call reference number
  14. T-"thank you for resolving this issue"
  15. D-duration
  16. A-Verify PHI
  17. I-Introduce
  18. T-"is there anything else I can do for you?"
  19. I-introduce self and role
  20. T-thank you
  21. D-"May I put you on hold for 2 minutes"
  22. E-"Let me get someone who can help you"
  23. A-Address Rep by their name
  24. E-explanation