ask for acallreferencenumberVerifyPHI"Goodmorning,Mrs.Jones""How longwill it taketoreprocess?"introduceself androlethankyou"Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"Acknowledge"thankyou forresolvingthis issue""This isJack callingfrom Carle"explainwhy andhow"Thank youfor calling,have a niceday"AddressRep bytheirname"Do youhave anyquestions""I am acommercialinsurancebiller"durationIntroduceexplanationsay whoyou are andhow you willhelpgive timeexpectations"May I putyou onhold for 2minutes""is thereanythingelse I cando for you?""Thankyou foryourpatience"ask for acallreferencenumberVerifyPHI"Goodmorning,Mrs.Jones""How longwill it taketoreprocess?"introduceself androlethankyou"Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"Acknowledge"thankyou forresolvingthis issue""This isJack callingfrom Carle"explainwhy andhow"Thank youfor calling,have a niceday"AddressRep bytheirname"Do youhave anyquestions""I am acommercialinsurancebiller"durationIntroduceexplanationsay whoyou are andhow you willhelpgive timeexpectations"May I putyou onhold for 2minutes""is thereanythingelse I cando for you?""Thankyou foryourpatience"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
A
3
A
4
D
5
I
6
T
7
E
8
I
9
A
10
T
11
I
12
E
13
T
14
A
15
E
16
I
17
D
18
I
19
E
20
A
21
D
22
D
23
T
24
T
  1. E-ask for a call reference number
  2. A-Verify PHI
  3. A-"Good morning, Mrs. Jones"
  4. D-"How long will it take to reprocess?"
  5. I-introduce self and role
  6. T-thank you
  7. E-"Let me get someone who can help you"
  8. I-"I am going to transfer you to Susan"
  9. A-Acknowledge
  10. T-"thank you for resolving this issue"
  11. I-"This is Jack calling from Carle"
  12. E-explain why and how
  13. T-"Thank you for calling, have a nice day"
  14. A-Address Rep by their name
  15. E-"Do you have any questions"
  16. I-"I am a commercial insurance biller"
  17. D-duration
  18. I-Introduce
  19. E-explanation
  20. A-say who you are and how you will help
  21. D-give time expectations
  22. D-"May I put you on hold for 2 minutes"
  23. T-"is there anything else I can do for you?"
  24. T-"Thank you for your patience"