say whoyou are andhow you willhelp"I am acommercialinsurancebiller"IntroduceAcknowledge"How longwill it taketoreprocess?"AddressRep bytheirnamethankyoudurationintroduceself androle"thankyou forresolvingthis issue""This isJack callingfrom Carle""Let me getsomeonewho canhelp you""Goodmorning,Mrs.Jones""is thereanythingelse I cando for you?""Thank youfor calling,have a niceday"explanation"I am goingto transferyou toSusan"explainwhy andhow"Thankyou foryourpatience"VerifyPHI"May I putyou onhold for 2minutes"ask for acallreferencenumbergive timeexpectations"Do youhave anyquestions"say whoyou are andhow you willhelp"I am acommercialinsurancebiller"IntroduceAcknowledge"How longwill it taketoreprocess?"AddressRep bytheirnamethankyoudurationintroduceself androle"thankyou forresolvingthis issue""This isJack callingfrom Carle""Let me getsomeonewho canhelp you""Goodmorning,Mrs.Jones""is thereanythingelse I cando for you?""Thank youfor calling,have a niceday"explanation"I am goingto transferyou toSusan"explainwhy andhow"Thankyou foryourpatience"VerifyPHI"May I putyou onhold for 2minutes"ask for acallreferencenumbergive timeexpectations"Do youhave anyquestions"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
I
3
I
4
A
5
D
6
A
7
T
8
D
9
I
10
T
11
I
12
E
13
A
14
T
15
T
16
E
17
I
18
E
19
T
20
A
21
D
22
E
23
D
24
E
  1. A-say who you are and how you will help
  2. I-"I am a commercial insurance biller"
  3. I-Introduce
  4. A-Acknowledge
  5. D-"How long will it take to reprocess?"
  6. A-Address Rep by their name
  7. T-thank you
  8. D-duration
  9. I-introduce self and role
  10. T-"thank you for resolving this issue"
  11. I-"This is Jack calling from Carle"
  12. E-"Let me get someone who can help you"
  13. A-"Good morning, Mrs. Jones"
  14. T-"is there anything else I can do for you?"
  15. T-"Thank you for calling, have a nice day"
  16. E-explanation
  17. I-"I am going to transfer you to Susan"
  18. E-explain why and how
  19. T-"Thank you for your patience"
  20. A-Verify PHI
  21. D-"May I put you on hold for 2 minutes"
  22. E-ask for a call reference number
  23. D-give time expectations
  24. E-"Do you have any questions"