explainwhy andhowask for acallreferencenumber"Goodmorning,Mrs.Jones""May I putyou onhold for 2minutes"duration"Thankyou foryourpatience""How longwill it taketoreprocess?""I am goingto transferyou toSusan"thankyou"Let me getsomeonewho canhelp you""Do youhave anyquestions""Thank youfor calling,have a niceday""thankyou forresolvingthis issue"explanation"I am acommercialinsurancebiller"Introducegive timeexpectations"This isJack callingfrom Carle"introduceself androle"is thereanythingelse I cando for you?"VerifyPHIsay whoyou are andhow you willhelpAcknowledgeAddressRep bytheirnameexplainwhy andhowask for acallreferencenumber"Goodmorning,Mrs.Jones""May I putyou onhold for 2minutes"duration"Thankyou foryourpatience""How longwill it taketoreprocess?""I am goingto transferyou toSusan"thankyou"Let me getsomeonewho canhelp you""Do youhave anyquestions""Thank youfor calling,have a niceday""thankyou forresolvingthis issue"explanation"I am acommercialinsurancebiller"Introducegive timeexpectations"This isJack callingfrom Carle"introduceself androle"is thereanythingelse I cando for you?"VerifyPHIsay whoyou are andhow you willhelpAcknowledgeAddressRep bytheirname

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
E
3
A
4
D
5
D
6
T
7
D
8
I
9
T
10
E
11
E
12
T
13
T
14
E
15
I
16
I
17
D
18
I
19
I
20
T
21
A
22
A
23
A
24
A
  1. E-explain why and how
  2. E-ask for a call reference number
  3. A-"Good morning, Mrs. Jones"
  4. D-"May I put you on hold for 2 minutes"
  5. D-duration
  6. T-"Thank you for your patience"
  7. D-"How long will it take to reprocess?"
  8. I-"I am going to transfer you to Susan"
  9. T-thank you
  10. E-"Let me get someone who can help you"
  11. E-"Do you have any questions"
  12. T-"Thank you for calling, have a nice day"
  13. T-"thank you for resolving this issue"
  14. E-explanation
  15. I-"I am a commercial insurance biller"
  16. I-Introduce
  17. D-give time expectations
  18. I-"This is Jack calling from Carle"
  19. I-introduce self and role
  20. T-"is there anything else I can do for you?"
  21. A-Verify PHI
  22. A-say who you are and how you will help
  23. A-Acknowledge
  24. A-Address Rep by their name