say whoyou are andhow you willhelp"Thankyou foryourpatience"explanationgive timeexpectations"is thereanythingelse I cando for you?"explainwhy andhowAddressRep bytheirnamedurationAcknowledge"Let me getsomeonewho canhelp you""This isJack callingfrom Carle""How longwill it taketoreprocess?""Do youhave anyquestions""Thank youfor calling,have a niceday"introduceself androlethankyou"I am acommercialinsurancebiller"Introduce"Goodmorning,Mrs.Jones""I am goingto transferyou toSusan"ask for acallreferencenumber"thankyou forresolvingthis issue""May I putyou onhold for 2minutes"VerifyPHIsay whoyou are andhow you willhelp"Thankyou foryourpatience"explanationgive timeexpectations"is thereanythingelse I cando for you?"explainwhy andhowAddressRep bytheirnamedurationAcknowledge"Let me getsomeonewho canhelp you""This isJack callingfrom Carle""How longwill it taketoreprocess?""Do youhave anyquestions""Thank youfor calling,have a niceday"introduceself androlethankyou"I am acommercialinsurancebiller"Introduce"Goodmorning,Mrs.Jones""I am goingto transferyou toSusan"ask for acallreferencenumber"thankyou forresolvingthis issue""May I putyou onhold for 2minutes"VerifyPHI

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
T
3
E
4
D
5
T
6
E
7
A
8
D
9
A
10
E
11
I
12
D
13
E
14
T
15
I
16
T
17
I
18
I
19
A
20
I
21
E
22
T
23
D
24
A
  1. A-say who you are and how you will help
  2. T-"Thank you for your patience"
  3. E-explanation
  4. D-give time expectations
  5. T-"is there anything else I can do for you?"
  6. E-explain why and how
  7. A-Address Rep by their name
  8. D-duration
  9. A-Acknowledge
  10. E-"Let me get someone who can help you"
  11. I-"This is Jack calling from Carle"
  12. D-"How long will it take to reprocess?"
  13. E-"Do you have any questions"
  14. T-"Thank you for calling, have a nice day"
  15. I-introduce self and role
  16. T-thank you
  17. I-"I am a commercial insurance biller"
  18. I-Introduce
  19. A-"Good morning, Mrs. Jones"
  20. I-"I am going to transfer you to Susan"
  21. E-ask for a call reference number
  22. T-"thank you for resolving this issue"
  23. D-"May I put you on hold for 2 minutes"
  24. A-Verify PHI