explanation"Thankyou foryourpatience""This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Thank youfor calling,have a niceday""May I putyou onhold for 2minutes""thankyou forresolvingthis issue"explainwhy andhowIntroduce"Let me getsomeonewho canhelp you"VerifyPHIduration"I am goingto transferyou toSusan""Do youhave anyquestions"give timeexpectationsAddressRep bytheirnameask for acallreferencenumber"is thereanythingelse I cando for you?"thankyousay whoyou are andhow you willhelpAcknowledge"How longwill it taketoreprocess?"introduceself androle"I am acommercialinsurancebiller"explanation"Thankyou foryourpatience""This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Thank youfor calling,have a niceday""May I putyou onhold for 2minutes""thankyou forresolvingthis issue"explainwhy andhowIntroduce"Let me getsomeonewho canhelp you"VerifyPHIduration"I am goingto transferyou toSusan""Do youhave anyquestions"give timeexpectationsAddressRep bytheirnameask for acallreferencenumber"is thereanythingelse I cando for you?"thankyousay whoyou are andhow you willhelpAcknowledge"How longwill it taketoreprocess?"introduceself androle"I am acommercialinsurancebiller"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
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D
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E
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E
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A
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D
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D
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A
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I
  1. E-explanation
  2. T-"Thank you for your patience"
  3. I-"This is Jack calling from Carle"
  4. A-"Good morning, Mrs. Jones"
  5. T-"Thank you for calling, have a nice day"
  6. D-"May I put you on hold for 2 minutes"
  7. T-"thank you for resolving this issue"
  8. E-explain why and how
  9. I-Introduce
  10. E-"Let me get someone who can help you"
  11. A-Verify PHI
  12. D-duration
  13. I-"I am going to transfer you to Susan"
  14. E-"Do you have any questions"
  15. D-give time expectations
  16. A-Address Rep by their name
  17. E-ask for a call reference number
  18. T-"is there anything else I can do for you?"
  19. T-thank you
  20. A-say who you are and how you will help
  21. A-Acknowledge
  22. D-"How long will it take to reprocess?"
  23. I-introduce self and role
  24. I-"I am a commercial insurance biller"