Acknowledge"This isJack callingfrom Carle""May I putyou onhold for 2minutes"give timeexpectationssay whoyou are andhow you willhelp"is thereanythingelse I cando for you?""Let me getsomeonewho canhelp you""How longwill it taketoreprocess?"VerifyPHIAddressRep bytheirnameintroduceself androle"I am acommercialinsurancebiller"durationexplanation"I am goingto transferyou toSusan"explainwhy andhow"Goodmorning,Mrs.Jones""Do youhave anyquestions""Thankyou foryourpatience"ask for acallreferencenumberthankyou"thankyou forresolvingthis issue""Thank youfor calling,have a niceday"IntroduceAcknowledge"This isJack callingfrom Carle""May I putyou onhold for 2minutes"give timeexpectationssay whoyou are andhow you willhelp"is thereanythingelse I cando for you?""Let me getsomeonewho canhelp you""How longwill it taketoreprocess?"VerifyPHIAddressRep bytheirnameintroduceself androle"I am acommercialinsurancebiller"durationexplanation"I am goingto transferyou toSusan"explainwhy andhow"Goodmorning,Mrs.Jones""Do youhave anyquestions""Thankyou foryourpatience"ask for acallreferencenumberthankyou"thankyou forresolvingthis issue""Thank youfor calling,have a niceday"Introduce

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
I
3
D
4
D
5
A
6
T
7
E
8
D
9
A
10
A
11
I
12
I
13
D
14
E
15
I
16
E
17
A
18
E
19
T
20
E
21
T
22
T
23
T
24
I
  1. A-Acknowledge
  2. I-"This is Jack calling from Carle"
  3. D-"May I put you on hold for 2 minutes"
  4. D-give time expectations
  5. A-say who you are and how you will help
  6. T-"is there anything else I can do for you?"
  7. E-"Let me get someone who can help you"
  8. D-"How long will it take to reprocess?"
  9. A-Verify PHI
  10. A-Address Rep by their name
  11. I-introduce self and role
  12. I-"I am a commercial insurance biller"
  13. D-duration
  14. E-explanation
  15. I-"I am going to transfer you to Susan"
  16. E-explain why and how
  17. A-"Good morning, Mrs. Jones"
  18. E-"Do you have any questions"
  19. T-"Thank you for your patience"
  20. E-ask for a call reference number
  21. T-thank you
  22. T-"thank you for resolving this issue"
  23. T-"Thank you for calling, have a nice day"
  24. I-Introduce