VerifyPHIask for acallreferencenumber"May I putyou onhold for 2minutes"Acknowledgeexplainwhy andhow"How longwill it taketoreprocess?"give timeexpectations"Goodmorning,Mrs.Jones"say whoyou are andhow you willhelp"Let me getsomeonewho canhelp you""Thank youfor calling,have a niceday""Thankyou foryourpatience""is thereanythingelse I cando for you?""I am acommercialinsurancebiller"Introduce"thankyou forresolvingthis issue"introduceself androleduration"This isJack callingfrom Carle""Do youhave anyquestions"explanation"I am goingto transferyou toSusan"thankyouAddressRep bytheirnameVerifyPHIask for acallreferencenumber"May I putyou onhold for 2minutes"Acknowledgeexplainwhy andhow"How longwill it taketoreprocess?"give timeexpectations"Goodmorning,Mrs.Jones"say whoyou are andhow you willhelp"Let me getsomeonewho canhelp you""Thank youfor calling,have a niceday""Thankyou foryourpatience""is thereanythingelse I cando for you?""I am acommercialinsurancebiller"Introduce"thankyou forresolvingthis issue"introduceself androleduration"This isJack callingfrom Carle""Do youhave anyquestions"explanation"I am goingto transferyou toSusan"thankyouAddressRep bytheirname

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
E
3
D
4
A
5
E
6
D
7
D
8
A
9
A
10
E
11
T
12
T
13
T
14
I
15
I
16
T
17
I
18
D
19
I
20
E
21
E
22
I
23
T
24
A
  1. A-Verify PHI
  2. E-ask for a call reference number
  3. D-"May I put you on hold for 2 minutes"
  4. A-Acknowledge
  5. E-explain why and how
  6. D-"How long will it take to reprocess?"
  7. D-give time expectations
  8. A-"Good morning, Mrs. Jones"
  9. A-say who you are and how you will help
  10. E-"Let me get someone who can help you"
  11. T-"Thank you for calling, have a nice day"
  12. T-"Thank you for your patience"
  13. T-"is there anything else I can do for you?"
  14. I-"I am a commercial insurance biller"
  15. I-Introduce
  16. T-"thank you for resolving this issue"
  17. I-introduce self and role
  18. D-duration
  19. I-"This is Jack calling from Carle"
  20. E-"Do you have any questions"
  21. E-explanation
  22. I-"I am going to transfer you to Susan"
  23. T-thank you
  24. A-Address Rep by their name