explainwhy andhowask for acallreferencenumber"I am goingto transferyou toSusan"give timeexpectations"Do youhave anyquestions"Introduce"This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Thank youfor calling,have a niceday"introduceself androleexplanation"May I putyou onhold for 2minutes""Let me getsomeonewho canhelp you""Thankyou foryourpatience""I am acommercialinsurancebiller"durationsay whoyou are andhow you willhelpthankyouAcknowledgeAddressRep bytheirnameVerifyPHI"How longwill it taketoreprocess?""is thereanythingelse I cando for you?""thankyou forresolvingthis issue"explainwhy andhowask for acallreferencenumber"I am goingto transferyou toSusan"give timeexpectations"Do youhave anyquestions"Introduce"This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Thank youfor calling,have a niceday"introduceself androleexplanation"May I putyou onhold for 2minutes""Let me getsomeonewho canhelp you""Thankyou foryourpatience""I am acommercialinsurancebiller"durationsay whoyou are andhow you willhelpthankyouAcknowledgeAddressRep bytheirnameVerifyPHI"How longwill it taketoreprocess?""is thereanythingelse I cando for you?""thankyou forresolvingthis issue"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
E
3
I
4
D
5
E
6
I
7
I
8
A
9
T
10
I
11
E
12
D
13
E
14
T
15
I
16
D
17
A
18
T
19
A
20
A
21
A
22
D
23
T
24
T
  1. E-explain why and how
  2. E-ask for a call reference number
  3. I-"I am going to transfer you to Susan"
  4. D-give time expectations
  5. E-"Do you have any questions"
  6. I-Introduce
  7. I-"This is Jack calling from Carle"
  8. A-"Good morning, Mrs. Jones"
  9. T-"Thank you for calling, have a nice day"
  10. I-introduce self and role
  11. E-explanation
  12. D-"May I put you on hold for 2 minutes"
  13. E-"Let me get someone who can help you"
  14. T-"Thank you for your patience"
  15. I-"I am a commercial insurance biller"
  16. D-duration
  17. A-say who you are and how you will help
  18. T-thank you
  19. A-Acknowledge
  20. A-Address Rep by their name
  21. A-Verify PHI
  22. D-"How long will it take to reprocess?"
  23. T-"is there anything else I can do for you?"
  24. T-"thank you for resolving this issue"