"May I putyou onhold for 2minutes""Thankyou foryourpatience""This isJack callingfrom Carle"thankyousay whoyou are andhow you willhelpAddressRep bytheirnameexplanation"is thereanythingelse I cando for you?""thankyou forresolvingthis issue""Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"VerifyPHI"Goodmorning,Mrs.Jones"give timeexpectationsduration"Thank youfor calling,have a niceday""Do youhave anyquestions"ask for acallreferencenumberIntroduceAcknowledge"I am acommercialinsurancebiller"introduceself androle"How longwill it taketoreprocess?"explainwhy andhow"May I putyou onhold for 2minutes""Thankyou foryourpatience""This isJack callingfrom Carle"thankyousay whoyou are andhow you willhelpAddressRep bytheirnameexplanation"is thereanythingelse I cando for you?""thankyou forresolvingthis issue""Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"VerifyPHI"Goodmorning,Mrs.Jones"give timeexpectationsduration"Thank youfor calling,have a niceday""Do youhave anyquestions"ask for acallreferencenumberIntroduceAcknowledge"I am acommercialinsurancebiller"introduceself androle"How longwill it taketoreprocess?"explainwhy andhow

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
T
3
I
4
T
5
A
6
A
7
E
8
T
9
T
10
E
11
I
12
A
13
A
14
D
15
D
16
T
17
E
18
E
19
I
20
A
21
I
22
I
23
D
24
E
  1. D-"May I put you on hold for 2 minutes"
  2. T-"Thank you for your patience"
  3. I-"This is Jack calling from Carle"
  4. T-thank you
  5. A-say who you are and how you will help
  6. A-Address Rep by their name
  7. E-explanation
  8. T-"is there anything else I can do for you?"
  9. T-"thank you for resolving this issue"
  10. E-"Let me get someone who can help you"
  11. I-"I am going to transfer you to Susan"
  12. A-Verify PHI
  13. A-"Good morning, Mrs. Jones"
  14. D-give time expectations
  15. D-duration
  16. T-"Thank you for calling, have a nice day"
  17. E-"Do you have any questions"
  18. E-ask for a call reference number
  19. I-Introduce
  20. A-Acknowledge
  21. I-"I am a commercial insurance biller"
  22. I-introduce self and role
  23. D-"How long will it take to reprocess?"
  24. E-explain why and how