explanation"Thank youfor calling,have a niceday""May I putyou onhold for 2minutes""is thereanythingelse I cando for you?""This isJack callingfrom Carle"duration"Goodmorning,Mrs.Jones""I am acommercialinsurancebiller"AcknowledgeAddressRep bytheirname"Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"ask for acallreferencenumbergive timeexpectationsthankyou"Do youhave anyquestions"explainwhy andhowIntroduce"Thankyou foryourpatience""How longwill it taketoreprocess?"say whoyou are andhow you willhelpVerifyPHIintroduceself androle"thankyou forresolvingthis issue"explanation"Thank youfor calling,have a niceday""May I putyou onhold for 2minutes""is thereanythingelse I cando for you?""This isJack callingfrom Carle"duration"Goodmorning,Mrs.Jones""I am acommercialinsurancebiller"AcknowledgeAddressRep bytheirname"Let me getsomeonewho canhelp you""I am goingto transferyou toSusan"ask for acallreferencenumbergive timeexpectationsthankyou"Do youhave anyquestions"explainwhy andhowIntroduce"Thankyou foryourpatience""How longwill it taketoreprocess?"say whoyou are andhow you willhelpVerifyPHIintroduceself androle"thankyou forresolvingthis issue"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
T
3
D
4
T
5
I
6
D
7
A
8
I
9
A
10
A
11
E
12
I
13
E
14
D
15
T
16
E
17
E
18
I
19
T
20
D
21
A
22
A
23
I
24
T
  1. E-explanation
  2. T-"Thank you for calling, have a nice day"
  3. D-"May I put you on hold for 2 minutes"
  4. T-"is there anything else I can do for you?"
  5. I-"This is Jack calling from Carle"
  6. D-duration
  7. A-"Good morning, Mrs. Jones"
  8. I-"I am a commercial insurance biller"
  9. A-Acknowledge
  10. A-Address Rep by their name
  11. E-"Let me get someone who can help you"
  12. I-"I am going to transfer you to Susan"
  13. E-ask for a call reference number
  14. D-give time expectations
  15. T-thank you
  16. E-"Do you have any questions"
  17. E-explain why and how
  18. I-Introduce
  19. T-"Thank you for your patience"
  20. D-"How long will it take to reprocess?"
  21. A-say who you are and how you will help
  22. A-Verify PHI
  23. I-introduce self and role
  24. T-"thank you for resolving this issue"