"is thereanythingelse I cando for you?"thankyou"Goodmorning,Mrs.Jones"durationexplanationintroduceself androleask for acallreferencenumber"This isJack callingfrom Carle""Let me getsomeonewho canhelp you""I am acommercialinsurancebiller""Do youhave anyquestions"AddressRep bytheirnameVerifyPHIsay whoyou are andhow you willhelpIntroduceexplainwhy andhow"May I putyou onhold for 2minutes""Thank youfor calling,have a niceday""Thankyou foryourpatience""I am goingto transferyou toSusan"Acknowledge"thankyou forresolvingthis issue""How longwill it taketoreprocess?"give timeexpectations"is thereanythingelse I cando for you?"thankyou"Goodmorning,Mrs.Jones"durationexplanationintroduceself androleask for acallreferencenumber"This isJack callingfrom Carle""Let me getsomeonewho canhelp you""I am acommercialinsurancebiller""Do youhave anyquestions"AddressRep bytheirnameVerifyPHIsay whoyou are andhow you willhelpIntroduceexplainwhy andhow"May I putyou onhold for 2minutes""Thank youfor calling,have a niceday""Thankyou foryourpatience""I am goingto transferyou toSusan"Acknowledge"thankyou forresolvingthis issue""How longwill it taketoreprocess?"give timeexpectations

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
T
3
A
4
D
5
E
6
I
7
E
8
I
9
E
10
I
11
E
12
A
13
A
14
A
15
I
16
E
17
D
18
T
19
T
20
I
21
A
22
T
23
D
24
D
  1. T-"is there anything else I can do for you?"
  2. T-thank you
  3. A-"Good morning, Mrs. Jones"
  4. D-duration
  5. E-explanation
  6. I-introduce self and role
  7. E-ask for a call reference number
  8. I-"This is Jack calling from Carle"
  9. E-"Let me get someone who can help you"
  10. I-"I am a commercial insurance biller"
  11. E-"Do you have any questions"
  12. A-Address Rep by their name
  13. A-Verify PHI
  14. A-say who you are and how you will help
  15. I-Introduce
  16. E-explain why and how
  17. D-"May I put you on hold for 2 minutes"
  18. T-"Thank you for calling, have a nice day"
  19. T-"Thank you for your patience"
  20. I-"I am going to transfer you to Susan"
  21. A-Acknowledge
  22. T-"thank you for resolving this issue"
  23. D-"How long will it take to reprocess?"
  24. D-give time expectations