"This isJack callingfrom Carle""May I putyou onhold for 2minutes""Thank youfor calling,have a niceday""I am goingto transferyou toSusan""How longwill it taketoreprocess?"introduceself androlesay whoyou are andhow you willhelp"I am acommercialinsurancebiller"VerifyPHI"is thereanythingelse I cando for you?""Thankyou foryourpatience""thankyou forresolvingthis issue"ask for acallreferencenumberexplainwhy andhow"Goodmorning,Mrs.Jones"thankyouAddressRep bytheirnameAcknowledgegive timeexpectationsexplanation"Let me getsomeonewho canhelp you"durationIntroduce"Do youhave anyquestions""This isJack callingfrom Carle""May I putyou onhold for 2minutes""Thank youfor calling,have a niceday""I am goingto transferyou toSusan""How longwill it taketoreprocess?"introduceself androlesay whoyou are andhow you willhelp"I am acommercialinsurancebiller"VerifyPHI"is thereanythingelse I cando for you?""Thankyou foryourpatience""thankyou forresolvingthis issue"ask for acallreferencenumberexplainwhy andhow"Goodmorning,Mrs.Jones"thankyouAddressRep bytheirnameAcknowledgegive timeexpectationsexplanation"Let me getsomeonewho canhelp you"durationIntroduce"Do youhave anyquestions"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
D
3
T
4
I
5
D
6
I
7
A
8
I
9
A
10
T
11
T
12
T
13
E
14
E
15
A
16
T
17
A
18
A
19
D
20
E
21
E
22
D
23
I
24
E
  1. I-"This is Jack calling from Carle"
  2. D-"May I put you on hold for 2 minutes"
  3. T-"Thank you for calling, have a nice day"
  4. I-"I am going to transfer you to Susan"
  5. D-"How long will it take to reprocess?"
  6. I-introduce self and role
  7. A-say who you are and how you will help
  8. I-"I am a commercial insurance biller"
  9. A-Verify PHI
  10. T-"is there anything else I can do for you?"
  11. T-"Thank you for your patience"
  12. T-"thank you for resolving this issue"
  13. E-ask for a call reference number
  14. E-explain why and how
  15. A-"Good morning, Mrs. Jones"
  16. T-thank you
  17. A-Address Rep by their name
  18. A-Acknowledge
  19. D-give time expectations
  20. E-explanation
  21. E-"Let me get someone who can help you"
  22. D-duration
  23. I-Introduce
  24. E-"Do you have any questions"