explanation "Thank you for calling, have a nice day" "May I put you on hold for 2 minutes" "is there anything else I can do for you?" "This is Jack calling from Carle" duration "Good morning, Mrs. Jones" "I am a commercial insurance biller" Acknowledge Address Rep by their name "Let me get someone who can help you" "I am going to transfer you to Susan" ask for a call reference number give time expectations thank you "Do you have any questions" explain why and how Introduce "Thank you for your patience" "How long will it take to reprocess?" say who you are and how you will help Verify PHI introduce self and role "thank you for resolving this issue" explanation "Thank you for calling, have a nice day" "May I put you on hold for 2 minutes" "is there anything else I can do for you?" "This is Jack calling from Carle" duration "Good morning, Mrs. Jones" "I am a commercial insurance biller" Acknowledge Address Rep by their name "Let me get someone who can help you" "I am going to transfer you to Susan" ask for a call reference number give time expectations thank you "Do you have any questions" explain why and how Introduce "Thank you for your patience" "How long will it take to reprocess?" say who you are and how you will help Verify PHI introduce self and role "thank you for resolving this issue"
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-explanation
T-"Thank you for calling, have a nice day"
D-"May I put you on hold for 2 minutes"
T-"is there anything else I can do for you?"
I-"This is Jack calling from Carle"
D-duration
A-"Good morning, Mrs. Jones"
I-"I am a commercial insurance biller"
A-Acknowledge
A-Address Rep by their name
E-"Let me get someone who can help you"
I-"I am going to transfer you to Susan"
E-ask for a call reference number
D-give time expectations
T-thank you
E-"Do you have any questions"
E-explain why and how
I-Introduce
T-"Thank you for your patience"
D-"How long will it take to reprocess?"
A-say who you are and how you will help
A-Verify PHI
I-introduce self and role
T-"thank you for resolving this issue"