"I am acommercialinsurancebiller""How longwill it taketoreprocess?"explanation"Let me getsomeonewho canhelp you"say whoyou are andhow you willhelpAddressRep bytheirnameVerifyPHIAcknowledgeexplainwhy andhow"I am goingto transferyou toSusan""is thereanythingelse I cando for you?"durationintroduceself androle"Thank youfor calling,have a niceday""Do youhave anyquestions""This isJack callingfrom Carle""Thankyou foryourpatience""thankyou forresolvingthis issue""Goodmorning,Mrs.Jones"ask for acallreferencenumbergive timeexpectations"May I putyou onhold for 2minutes"thankyouIntroduce"I am acommercialinsurancebiller""How longwill it taketoreprocess?"explanation"Let me getsomeonewho canhelp you"say whoyou are andhow you willhelpAddressRep bytheirnameVerifyPHIAcknowledgeexplainwhy andhow"I am goingto transferyou toSusan""is thereanythingelse I cando for you?"durationintroduceself androle"Thank youfor calling,have a niceday""Do youhave anyquestions""This isJack callingfrom Carle""Thankyou foryourpatience""thankyou forresolvingthis issue""Goodmorning,Mrs.Jones"ask for acallreferencenumbergive timeexpectations"May I putyou onhold for 2minutes"thankyouIntroduce

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
D
3
E
4
E
5
A
6
A
7
A
8
A
9
E
10
I
11
T
12
D
13
I
14
T
15
E
16
I
17
T
18
T
19
A
20
E
21
D
22
D
23
T
24
I
  1. I-"I am a commercial insurance biller"
  2. D-"How long will it take to reprocess?"
  3. E-explanation
  4. E-"Let me get someone who can help you"
  5. A-say who you are and how you will help
  6. A-Address Rep by their name
  7. A-Verify PHI
  8. A-Acknowledge
  9. E-explain why and how
  10. I-"I am going to transfer you to Susan"
  11. T-"is there anything else I can do for you?"
  12. D-duration
  13. I-introduce self and role
  14. T-"Thank you for calling, have a nice day"
  15. E-"Do you have any questions"
  16. I-"This is Jack calling from Carle"
  17. T-"Thank you for your patience"
  18. T-"thank you for resolving this issue"
  19. A-"Good morning, Mrs. Jones"
  20. E-ask for a call reference number
  21. D-give time expectations
  22. D-"May I put you on hold for 2 minutes"
  23. T-thank you
  24. I-Introduce