"Thank youfor calling,have a niceday"Introduce"I am goingto transferyou toSusan"AddressRep bytheirname"Thankyou foryourpatience""How longwill it taketoreprocess?""I am acommercialinsurancebiller""is thereanythingelse I cando for you?"durationgive timeexpectationsintroduceself androle"Let me getsomeonewho canhelp you""This isJack callingfrom Carle"explainwhy andhowexplanation"May I putyou onhold for 2minutes"VerifyPHI"Do youhave anyquestions""Goodmorning,Mrs.Jones"thankyou"thankyou forresolvingthis issue"Acknowledgesay whoyou are andhow you willhelpask for acallreferencenumber"Thank youfor calling,have a niceday"Introduce"I am goingto transferyou toSusan"AddressRep bytheirname"Thankyou foryourpatience""How longwill it taketoreprocess?""I am acommercialinsurancebiller""is thereanythingelse I cando for you?"durationgive timeexpectationsintroduceself androle"Let me getsomeonewho canhelp you""This isJack callingfrom Carle"explainwhy andhowexplanation"May I putyou onhold for 2minutes"VerifyPHI"Do youhave anyquestions""Goodmorning,Mrs.Jones"thankyou"thankyou forresolvingthis issue"Acknowledgesay whoyou are andhow you willhelpask for acallreferencenumber

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
I
3
I
4
A
5
T
6
D
7
I
8
T
9
D
10
D
11
I
12
E
13
I
14
E
15
E
16
D
17
A
18
E
19
A
20
T
21
T
22
A
23
A
24
E
  1. T-"Thank you for calling, have a nice day"
  2. I-Introduce
  3. I-"I am going to transfer you to Susan"
  4. A-Address Rep by their name
  5. T-"Thank you for your patience"
  6. D-"How long will it take to reprocess?"
  7. I-"I am a commercial insurance biller"
  8. T-"is there anything else I can do for you?"
  9. D-duration
  10. D-give time expectations
  11. I-introduce self and role
  12. E-"Let me get someone who can help you"
  13. I-"This is Jack calling from Carle"
  14. E-explain why and how
  15. E-explanation
  16. D-"May I put you on hold for 2 minutes"
  17. A-Verify PHI
  18. E-"Do you have any questions"
  19. A-"Good morning, Mrs. Jones"
  20. T-thank you
  21. T-"thank you for resolving this issue"
  22. A-Acknowledge
  23. A-say who you are and how you will help
  24. E-ask for a call reference number