"thankyou forresolvingthis issue"introduceself androle"May I putyou onhold for 2minutes"durationexplainwhy andhow"Thankyou foryourpatience""Goodmorning,Mrs.Jones"explanation"I am goingto transferyou toSusan"Acknowledge"Let me getsomeonewho canhelp you"say whoyou are andhow you willhelpgive timeexpectationsthankyou"Do youhave anyquestions"AddressRep bytheirnameVerifyPHI"I am acommercialinsurancebiller"Introduce"Thank youfor calling,have a niceday""is thereanythingelse I cando for you?""How longwill it taketoreprocess?"ask for acallreferencenumber"This isJack callingfrom Carle""thankyou forresolvingthis issue"introduceself androle"May I putyou onhold for 2minutes"durationexplainwhy andhow"Thankyou foryourpatience""Goodmorning,Mrs.Jones"explanation"I am goingto transferyou toSusan"Acknowledge"Let me getsomeonewho canhelp you"say whoyou are andhow you willhelpgive timeexpectationsthankyou"Do youhave anyquestions"AddressRep bytheirnameVerifyPHI"I am acommercialinsurancebiller"Introduce"Thank youfor calling,have a niceday""is thereanythingelse I cando for you?""How longwill it taketoreprocess?"ask for acallreferencenumber"This isJack callingfrom Carle"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
I
3
D
4
D
5
E
6
T
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A
8
E
9
I
10
A
11
E
12
A
13
D
14
T
15
E
16
A
17
A
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I
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I
20
T
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T
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D
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E
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I
  1. T-"thank you for resolving this issue"
  2. I-introduce self and role
  3. D-"May I put you on hold for 2 minutes"
  4. D-duration
  5. E-explain why and how
  6. T-"Thank you for your patience"
  7. A-"Good morning, Mrs. Jones"
  8. E-explanation
  9. I-"I am going to transfer you to Susan"
  10. A-Acknowledge
  11. E-"Let me get someone who can help you"
  12. A-say who you are and how you will help
  13. D-give time expectations
  14. T-thank you
  15. E-"Do you have any questions"
  16. A-Address Rep by their name
  17. A-Verify PHI
  18. I-"I am a commercial insurance biller"
  19. I-Introduce
  20. T-"Thank you for calling, have a nice day"
  21. T-"is there anything else I can do for you?"
  22. D-"How long will it take to reprocess?"
  23. E-ask for a call reference number
  24. I-"This is Jack calling from Carle"