duration"Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"introduceself androle"This isJack callingfrom Carle"AddressRep bytheirname"I am goingto transferyou toSusan""Thankyou foryourpatience""Thank youfor calling,have a niceday"VerifyPHI"How longwill it taketoreprocess?"ask for acallreferencenumbergive timeexpectations"Goodmorning,Mrs.Jones"explanationIntroduce"Do youhave anyquestions""is thereanythingelse I cando for you?""thankyou forresolvingthis issue"thankyousay whoyou are andhow you willhelpAcknowledge"May I putyou onhold for 2minutes"explainwhy andhowduration"Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"introduceself androle"This isJack callingfrom Carle"AddressRep bytheirname"I am goingto transferyou toSusan""Thankyou foryourpatience""Thank youfor calling,have a niceday"VerifyPHI"How longwill it taketoreprocess?"ask for acallreferencenumbergive timeexpectations"Goodmorning,Mrs.Jones"explanationIntroduce"Do youhave anyquestions""is thereanythingelse I cando for you?""thankyou forresolvingthis issue"thankyousay whoyou are andhow you willhelpAcknowledge"May I putyou onhold for 2minutes"explainwhy andhow

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
E
3
I
4
I
5
I
6
A
7
I
8
T
9
T
10
A
11
D
12
E
13
D
14
A
15
E
16
I
17
E
18
T
19
T
20
T
21
A
22
A
23
D
24
E
  1. D-duration
  2. E-"Let me get someone who can help you"
  3. I-"I am a commercial insurance biller"
  4. I-introduce self and role
  5. I-"This is Jack calling from Carle"
  6. A-Address Rep by their name
  7. I-"I am going to transfer you to Susan"
  8. T-"Thank you for your patience"
  9. T-"Thank you for calling, have a nice day"
  10. A-Verify PHI
  11. D-"How long will it take to reprocess?"
  12. E-ask for a call reference number
  13. D-give time expectations
  14. A-"Good morning, Mrs. Jones"
  15. E-explanation
  16. I-Introduce
  17. E-"Do you have any questions"
  18. T-"is there anything else I can do for you?"
  19. T-"thank you for resolving this issue"
  20. T-thank you
  21. A-say who you are and how you will help
  22. A-Acknowledge
  23. D-"May I put you on hold for 2 minutes"
  24. E-explain why and how