"Thankyou foryourpatience""is thereanythingelse I cando for you?"duration"How longwill it taketoreprocess?""Thank youfor calling,have a niceday""Do youhave anyquestions"VerifyPHIgive timeexpectationsAcknowledge"I am acommercialinsurancebiller"ask for acallreferencenumberAddressRep bytheirnamethankyousay whoyou are andhow you willhelp"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you""I am goingto transferyou toSusan""thankyou forresolvingthis issue""This isJack callingfrom Carle"explainwhy andhowexplanationIntroduceintroduceself androle"Thankyou foryourpatience""is thereanythingelse I cando for you?"duration"How longwill it taketoreprocess?""Thank youfor calling,have a niceday""Do youhave anyquestions"VerifyPHIgive timeexpectationsAcknowledge"I am acommercialinsurancebiller"ask for acallreferencenumberAddressRep bytheirnamethankyousay whoyou are andhow you willhelp"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you""I am goingto transferyou toSusan""thankyou forresolvingthis issue""This isJack callingfrom Carle"explainwhy andhowexplanationIntroduceintroduceself androle

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
T
3
D
4
D
5
T
6
E
7
A
8
D
9
A
10
I
11
E
12
A
13
T
14
A
15
D
16
A
17
E
18
I
19
T
20
I
21
E
22
E
23
I
24
I
  1. T-"Thank you for your patience"
  2. T-"is there anything else I can do for you?"
  3. D-duration
  4. D-"How long will it take to reprocess?"
  5. T-"Thank you for calling, have a nice day"
  6. E-"Do you have any questions"
  7. A-Verify PHI
  8. D-give time expectations
  9. A-Acknowledge
  10. I-"I am a commercial insurance biller"
  11. E-ask for a call reference number
  12. A-Address Rep by their name
  13. T-thank you
  14. A-say who you are and how you will help
  15. D-"May I put you on hold for 2 minutes"
  16. A-"Good morning, Mrs. Jones"
  17. E-"Let me get someone who can help you"
  18. I-"I am going to transfer you to Susan"
  19. T-"thank you for resolving this issue"
  20. I-"This is Jack calling from Carle"
  21. E-explain why and how
  22. E-explanation
  23. I-Introduce
  24. I-introduce self and role