"Thankyou foryourpatience""I am goingto transferyou toSusan"AddressRep bytheirname"May I putyou onhold for 2minutes""This isJack callingfrom Carle""is thereanythingelse I cando for you?"say whoyou are andhow you willhelpIntroducegive timeexpectations"thankyou forresolvingthis issue"ask for acallreferencenumber"Do youhave anyquestions"explainwhy andhow"Goodmorning,Mrs.Jones""How longwill it taketoreprocess?"thankyouVerifyPHI"Let me getsomeonewho canhelp you"explanationduration"I am acommercialinsurancebiller"introduceself androle"Thank youfor calling,have a niceday"Acknowledge"Thankyou foryourpatience""I am goingto transferyou toSusan"AddressRep bytheirname"May I putyou onhold for 2minutes""This isJack callingfrom Carle""is thereanythingelse I cando for you?"say whoyou are andhow you willhelpIntroducegive timeexpectations"thankyou forresolvingthis issue"ask for acallreferencenumber"Do youhave anyquestions"explainwhy andhow"Goodmorning,Mrs.Jones""How longwill it taketoreprocess?"thankyouVerifyPHI"Let me getsomeonewho canhelp you"explanationduration"I am acommercialinsurancebiller"introduceself androle"Thank youfor calling,have a niceday"Acknowledge

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
I
3
A
4
D
5
I
6
T
7
A
8
I
9
D
10
T
11
E
12
E
13
E
14
A
15
D
16
T
17
A
18
E
19
E
20
D
21
I
22
I
23
T
24
A
  1. T-"Thank you for your patience"
  2. I-"I am going to transfer you to Susan"
  3. A-Address Rep by their name
  4. D-"May I put you on hold for 2 minutes"
  5. I-"This is Jack calling from Carle"
  6. T-"is there anything else I can do for you?"
  7. A-say who you are and how you will help
  8. I-Introduce
  9. D-give time expectations
  10. T-"thank you for resolving this issue"
  11. E-ask for a call reference number
  12. E-"Do you have any questions"
  13. E-explain why and how
  14. A-"Good morning, Mrs. Jones"
  15. D-"How long will it take to reprocess?"
  16. T-thank you
  17. A-Verify PHI
  18. E-"Let me get someone who can help you"
  19. E-explanation
  20. D-duration
  21. I-"I am a commercial insurance biller"
  22. I-introduce self and role
  23. T-"Thank you for calling, have a nice day"
  24. A-Acknowledge