This bingo card has a free space and 24 words: Acknowledge, Introduce, duration, explanation, thank you, "Good morning, Mrs. Jones", introduce self and role, give time expectations, "Do you have any questions", "Thank you for calling, have a nice day", say who you are and how you will help, "I am going to transfer you to Susan", ask for a call reference number, "Thank you for your patience", Address Rep by their name, "This is Jack calling from Carle", "How long will it take to reprocess?", explain why and how, "is there anything else I can do for you?", Verify PHI, "I am a commercial insurance biller", "May I put you on hold for 2 minutes", "Let me get someone who can help you" and "thank you for resolving this issue".
AIDET | Customer Service Bingo | Let's resolve this! | AIDET | AIDET
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Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
