DurationAddressRep bytheirnameThankyouExplainwhy andhow"Thankyou forresolvingthis issue"Ask for acallreferencenumber"Goodmorning,Mrs.Jones"Say whoyou are andhow you willhelpGive timeexpectationsAcknowledge"How longwill it taketoreprocess"VerifyPHI"I am goingto transferyou toSusan""Do youhave anyotherquestions""May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?""I am acommercialinsurancebiller"Introduceself androle"Let me getsomeonewho canhelp you""Thankyou foryourpatience"Explanation"This isJack callingfrom Carle""Thank youfor calling,have a niceday"IntroduceDurationAddressRep bytheirnameThankyouExplainwhy andhow"Thankyou forresolvingthis issue"Ask for acallreferencenumber"Goodmorning,Mrs.Jones"Say whoyou are andhow you willhelpGive timeexpectationsAcknowledge"How longwill it taketoreprocess"VerifyPHI"I am goingto transferyou toSusan""Do youhave anyotherquestions""May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?""I am acommercialinsurancebiller"Introduceself androle"Let me getsomeonewho canhelp you""Thankyou foryourpatience"Explanation"This isJack callingfrom Carle""Thank youfor calling,have a niceday"Introduce

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
A
3
T
4
E
5
T
6
E
7
A
8
A
9
D
10
A
11
D
12
A
13
I
14
E
15
D
16
T
17
I
18
I
19
E
20
T
21
E
22
I
23
T
24
I
  1. D-Duration
  2. A-Address Rep by their name
  3. T-Thank you
  4. E-Explain why and how
  5. T-"Thank you for resolving this issue"
  6. E-Ask for a call reference number
  7. A-"Good morning, Mrs. Jones"
  8. A-Say who you are and how you will help
  9. D-Give time expectations
  10. A-Acknowledge
  11. D-"How long will it take to reprocess"
  12. A-Verify PHI
  13. I-"I am going to transfer you to Susan"
  14. E-"Do you have any other questions"
  15. D-"May I put you on hold for 2 minutes"
  16. T-"Is there anything else I can do for you?"
  17. I-"I am a commercial insurance biller"
  18. I-Introduce self and role
  19. E-"Let me get someone who can help you"
  20. T-"Thank you for your patience"
  21. E-Explanation
  22. I-"This is Jack calling from Carle"
  23. T-"Thank you for calling, have a nice day"
  24. I-Introduce