Acknowledge"May I putyou onhold for 2minutes"AddressRep bytheirnameIntroduceDuration"Thankyou forresolvingthis issue""This isJack callingfrom Carle""I am acommercialinsurancebiller""Is thereanythingelse I cando for you?""Thank youfor calling,have a niceday"Thankyou"How longwill it taketoreprocess"Introduceself androleVerifyPHIGive timeexpectationsExplainwhy andhow"Goodmorning,Mrs.Jones""Thankyou foryourpatience"Explanation"Do youhave anyotherquestions""I am goingto transferyou toSusan"Say whoyou are andhow you willhelp"Let me getsomeonewho canhelp you"Ask for acallreferencenumberAcknowledge"May I putyou onhold for 2minutes"AddressRep bytheirnameIntroduceDuration"Thankyou forresolvingthis issue""This isJack callingfrom Carle""I am acommercialinsurancebiller""Is thereanythingelse I cando for you?""Thank youfor calling,have a niceday"Thankyou"How longwill it taketoreprocess"Introduceself androleVerifyPHIGive timeexpectationsExplainwhy andhow"Goodmorning,Mrs.Jones""Thankyou foryourpatience"Explanation"Do youhave anyotherquestions""I am goingto transferyou toSusan"Say whoyou are andhow you willhelp"Let me getsomeonewho canhelp you"Ask for acallreferencenumber

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
D
3
A
4
I
5
D
6
T
7
I
8
I
9
T
10
T
11
T
12
D
13
I
14
A
15
D
16
E
17
A
18
T
19
E
20
E
21
I
22
A
23
E
24
E
  1. A-Acknowledge
  2. D-"May I put you on hold for 2 minutes"
  3. A-Address Rep by their name
  4. I-Introduce
  5. D-Duration
  6. T-"Thank you for resolving this issue"
  7. I-"This is Jack calling from Carle"
  8. I-"I am a commercial insurance biller"
  9. T-"Is there anything else I can do for you?"
  10. T-"Thank you for calling, have a nice day"
  11. T-Thank you
  12. D-"How long will it take to reprocess"
  13. I-Introduce self and role
  14. A-Verify PHI
  15. D-Give time expectations
  16. E-Explain why and how
  17. A-"Good morning, Mrs. Jones"
  18. T-"Thank you for your patience"
  19. E-Explanation
  20. E-"Do you have any other questions"
  21. I-"I am going to transfer you to Susan"
  22. A-Say who you are and how you will help
  23. E-"Let me get someone who can help you"
  24. E-Ask for a call reference number