"Do youhave anyotherquestions"Explainwhy andhow"How longwill it taketoreprocess"VerifyPHI"Thankyou forresolvingthis issue""I am goingto transferyou toSusan"Acknowledge"Is thereanythingelse I cando for you?"IntroduceDuration"Thank youfor calling,have a niceday"ExplanationThankyou"May I putyou onhold for 2minutes"Say whoyou are andhow you willhelpAsk for acallreferencenumber"This isJack callingfrom Carle"AddressRep bytheirname"Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"Give timeexpectations"Thankyou foryourpatience"Introduceself androle"Do youhave anyotherquestions"Explainwhy andhow"How longwill it taketoreprocess"VerifyPHI"Thankyou forresolvingthis issue""I am goingto transferyou toSusan"Acknowledge"Is thereanythingelse I cando for you?"IntroduceDuration"Thank youfor calling,have a niceday"ExplanationThankyou"May I putyou onhold for 2minutes"Say whoyou are andhow you willhelpAsk for acallreferencenumber"This isJack callingfrom Carle"AddressRep bytheirname"Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"Give timeexpectations"Thankyou foryourpatience"Introduceself androle

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
E
3
D
4
A
5
T
6
I
7
A
8
T
9
I
10
D
11
T
12
E
13
T
14
D
15
A
16
E
17
I
18
A
19
A
20
E
21
I
22
D
23
T
24
I
  1. E-"Do you have any other questions"
  2. E-Explain why and how
  3. D-"How long will it take to reprocess"
  4. A-Verify PHI
  5. T-"Thank you for resolving this issue"
  6. I-"I am going to transfer you to Susan"
  7. A-Acknowledge
  8. T-"Is there anything else I can do for you?"
  9. I-Introduce
  10. D-Duration
  11. T-"Thank you for calling, have a nice day"
  12. E-Explanation
  13. T-Thank you
  14. D-"May I put you on hold for 2 minutes"
  15. A-Say who you are and how you will help
  16. E-Ask for a call reference number
  17. I-"This is Jack calling from Carle"
  18. A-Address Rep by their name
  19. A-"Good morning, Mrs. Jones"
  20. E-"Let me get someone who can help you"
  21. I-"I am a commercial insurance biller"
  22. D-Give time expectations
  23. T-"Thank you for your patience"
  24. I-Introduce self and role