Ask for acallreferencenumberExplainwhy andhowThankyou"Thankyou foryourpatience""May I putyou onhold for 2minutes"VerifyPHI"Goodmorning,Mrs.Jones"Duration"Is thereanythingelse I cando for you?"AcknowledgeAddressRep bytheirnameGive timeexpectations"How longwill it taketoreprocess""Let me getsomeonewho canhelp you""This isJack callingfrom Carle""I am goingto transferyou toSusan"ExplanationIntroduce"Do youhave anyotherquestions"Say whoyou are andhow you willhelpIntroduceself androle"Thank youfor calling,have a niceday""I am acommercialinsurancebiller""Thankyou forresolvingthis issue"Ask for acallreferencenumberExplainwhy andhowThankyou"Thankyou foryourpatience""May I putyou onhold for 2minutes"VerifyPHI"Goodmorning,Mrs.Jones"Duration"Is thereanythingelse I cando for you?"AcknowledgeAddressRep bytheirnameGive timeexpectations"How longwill it taketoreprocess""Let me getsomeonewho canhelp you""This isJack callingfrom Carle""I am goingto transferyou toSusan"ExplanationIntroduce"Do youhave anyotherquestions"Say whoyou are andhow you willhelpIntroduceself androle"Thank youfor calling,have a niceday""I am acommercialinsurancebiller""Thankyou forresolvingthis issue"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
E
3
T
4
T
5
D
6
A
7
A
8
D
9
T
10
A
11
A
12
D
13
D
14
E
15
I
16
I
17
E
18
I
19
E
20
A
21
I
22
T
23
I
24
T
  1. E-Ask for a call reference number
  2. E-Explain why and how
  3. T-Thank you
  4. T-"Thank you for your patience"
  5. D-"May I put you on hold for 2 minutes"
  6. A-Verify PHI
  7. A-"Good morning, Mrs. Jones"
  8. D-Duration
  9. T-"Is there anything else I can do for you?"
  10. A-Acknowledge
  11. A-Address Rep by their name
  12. D-Give time expectations
  13. D-"How long will it take to reprocess"
  14. E-"Let me get someone who can help you"
  15. I-"This is Jack calling from Carle"
  16. I-"I am going to transfer you to Susan"
  17. E-Explanation
  18. I-Introduce
  19. E-"Do you have any other questions"
  20. A-Say who you are and how you will help
  21. I-Introduce self and role
  22. T-"Thank you for calling, have a nice day"
  23. I-"I am a commercial insurance biller"
  24. T-"Thank you for resolving this issue"