"May I putyou onhold for 2minutes""I am acommercialinsurancebiller"Ask for acallreferencenumber"How longwill it taketoreprocess""Thank youfor calling,have a niceday""Is thereanythingelse I cando for you?""Do youhave anyotherquestions"Explanation"Goodmorning,Mrs.Jones"AcknowledgeAddressRep bytheirnameVerifyPHI"This isJack callingfrom Carle""Thankyou foryourpatience"Duration"Let me getsomeonewho canhelp you"Give timeexpectationsIntroduce"Thankyou forresolvingthis issue"ThankyouExplainwhy andhowSay whoyou are andhow you willhelpIntroduceself androle"I am goingto transferyou toSusan""May I putyou onhold for 2minutes""I am acommercialinsurancebiller"Ask for acallreferencenumber"How longwill it taketoreprocess""Thank youfor calling,have a niceday""Is thereanythingelse I cando for you?""Do youhave anyotherquestions"Explanation"Goodmorning,Mrs.Jones"AcknowledgeAddressRep bytheirnameVerifyPHI"This isJack callingfrom Carle""Thankyou foryourpatience"Duration"Let me getsomeonewho canhelp you"Give timeexpectationsIntroduce"Thankyou forresolvingthis issue"ThankyouExplainwhy andhowSay whoyou are andhow you willhelpIntroduceself androle"I am goingto transferyou toSusan"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
I
3
E
4
D
5
T
6
T
7
E
8
E
9
A
10
A
11
A
12
A
13
I
14
T
15
D
16
E
17
D
18
I
19
T
20
T
21
E
22
A
23
I
24
I
  1. D-"May I put you on hold for 2 minutes"
  2. I-"I am a commercial insurance biller"
  3. E-Ask for a call reference number
  4. D-"How long will it take to reprocess"
  5. T-"Thank you for calling, have a nice day"
  6. T-"Is there anything else I can do for you?"
  7. E-"Do you have any other questions"
  8. E-Explanation
  9. A-"Good morning, Mrs. Jones"
  10. A-Acknowledge
  11. A-Address Rep by their name
  12. A-Verify PHI
  13. I-"This is Jack calling from Carle"
  14. T-"Thank you for your patience"
  15. D-Duration
  16. E-"Let me get someone who can help you"
  17. D-Give time expectations
  18. I-Introduce
  19. T-"Thank you for resolving this issue"
  20. T-Thank you
  21. E-Explain why and how
  22. A-Say who you are and how you will help
  23. I-Introduce self and role
  24. I-"I am going to transfer you to Susan"