"Thankyou foryourpatience"IntroduceAddressRep bytheirnameIntroduceself androle"Is thereanythingelse I cando for you?""How longwill it taketoreprocess""I am goingto transferyou toSusan""Let me getsomeonewho canhelp you"Thankyou"This isJack callingfrom Carle""I am acommercialinsurancebiller"Explanation"Thank youfor calling,have a niceday""Do youhave anyotherquestions"Give timeexpectationsDuration"Thankyou forresolvingthis issue"VerifyPHIExplainwhy andhowAsk for acallreferencenumber"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones"Say whoyou are andhow you willhelpAcknowledge"Thankyou foryourpatience"IntroduceAddressRep bytheirnameIntroduceself androle"Is thereanythingelse I cando for you?""How longwill it taketoreprocess""I am goingto transferyou toSusan""Let me getsomeonewho canhelp you"Thankyou"This isJack callingfrom Carle""I am acommercialinsurancebiller"Explanation"Thank youfor calling,have a niceday""Do youhave anyotherquestions"Give timeexpectationsDuration"Thankyou forresolvingthis issue"VerifyPHIExplainwhy andhowAsk for acallreferencenumber"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones"Say whoyou are andhow you willhelpAcknowledge

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
I
3
A
4
I
5
T
6
D
7
I
8
E
9
T
10
I
11
I
12
E
13
T
14
E
15
D
16
D
17
T
18
A
19
E
20
E
21
D
22
A
23
A
24
A
  1. T-"Thank you for your patience"
  2. I-Introduce
  3. A-Address Rep by their name
  4. I-Introduce self and role
  5. T-"Is there anything else I can do for you?"
  6. D-"How long will it take to reprocess"
  7. I-"I am going to transfer you to Susan"
  8. E-"Let me get someone who can help you"
  9. T-Thank you
  10. I-"This is Jack calling from Carle"
  11. I-"I am a commercial insurance biller"
  12. E-Explanation
  13. T-"Thank you for calling, have a nice day"
  14. E-"Do you have any other questions"
  15. D-Give time expectations
  16. D-Duration
  17. T-"Thank you for resolving this issue"
  18. A-Verify PHI
  19. E-Explain why and how
  20. E-Ask for a call reference number
  21. D-"May I put you on hold for 2 minutes"
  22. A-"Good morning, Mrs. Jones"
  23. A-Say who you are and how you will help
  24. A-Acknowledge