AddressRep bytheirname"This isJack callingfrom Carle"Acknowledge"Is thereanythingelse I cando for you?"Explainwhy andhow"May I putyou onhold for 2minutes"Thankyou"Do youhave anyotherquestions""How longwill it taketoreprocess"Ask for acallreferencenumber"Thankyou foryourpatience""Thankyou forresolvingthis issue""I am acommercialinsurancebiller"Introduce"Let me getsomeonewho canhelp you"Introduceself androleSay whoyou are andhow you willhelpGive timeexpectationsExplanation"I am goingto transferyou toSusan""Thank youfor calling,have a niceday"DurationVerifyPHI"Goodmorning,Mrs.Jones"AddressRep bytheirname"This isJack callingfrom Carle"Acknowledge"Is thereanythingelse I cando for you?"Explainwhy andhow"May I putyou onhold for 2minutes"Thankyou"Do youhave anyotherquestions""How longwill it taketoreprocess"Ask for acallreferencenumber"Thankyou foryourpatience""Thankyou forresolvingthis issue""I am acommercialinsurancebiller"Introduce"Let me getsomeonewho canhelp you"Introduceself androleSay whoyou are andhow you willhelpGive timeexpectationsExplanation"I am goingto transferyou toSusan""Thank youfor calling,have a niceday"DurationVerifyPHI"Goodmorning,Mrs.Jones"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
I
3
A
4
T
5
E
6
D
7
T
8
E
9
D
10
E
11
T
12
T
13
I
14
I
15
E
16
I
17
A
18
D
19
E
20
I
21
T
22
D
23
A
24
A
  1. A-Address Rep by their name
  2. I-"This is Jack calling from Carle"
  3. A-Acknowledge
  4. T-"Is there anything else I can do for you?"
  5. E-Explain why and how
  6. D-"May I put you on hold for 2 minutes"
  7. T-Thank you
  8. E-"Do you have any other questions"
  9. D-"How long will it take to reprocess"
  10. E-Ask for a call reference number
  11. T-"Thank you for your patience"
  12. T-"Thank you for resolving this issue"
  13. I-"I am a commercial insurance biller"
  14. I-Introduce
  15. E-"Let me get someone who can help you"
  16. I-Introduce self and role
  17. A-Say who you are and how you will help
  18. D-Give time expectations
  19. E-Explanation
  20. I-"I am going to transfer you to Susan"
  21. T-"Thank you for calling, have a nice day"
  22. D-Duration
  23. A-Verify PHI
  24. A-"Good morning, Mrs. Jones"