Give timeexpectationsExplanationThankyouIntroduceAddressRep bytheirname"Let me getsomeonewho canhelp you"Duration"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones"Acknowledge"Thank youfor calling,have a niceday""This isJack callingfrom Carle""Do youhave anyotherquestions"Ask for acallreferencenumberExplainwhy andhow"Is thereanythingelse I cando for you?"Introduceself androle"Thankyou foryourpatience"VerifyPHI"I am acommercialinsurancebiller""Thankyou forresolvingthis issue"Say whoyou are andhow you willhelp"I am goingto transferyou toSusan""How longwill it taketoreprocess"Give timeexpectationsExplanationThankyouIntroduceAddressRep bytheirname"Let me getsomeonewho canhelp you"Duration"May I putyou onhold for 2minutes""Goodmorning,Mrs.Jones"Acknowledge"Thank youfor calling,have a niceday""This isJack callingfrom Carle""Do youhave anyotherquestions"Ask for acallreferencenumberExplainwhy andhow"Is thereanythingelse I cando for you?"Introduceself androle"Thankyou foryourpatience"VerifyPHI"I am acommercialinsurancebiller""Thankyou forresolvingthis issue"Say whoyou are andhow you willhelp"I am goingto transferyou toSusan""How longwill it taketoreprocess"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
E
3
T
4
I
5
A
6
E
7
D
8
D
9
A
10
A
11
T
12
I
13
E
14
E
15
E
16
T
17
I
18
T
19
A
20
I
21
T
22
A
23
I
24
D
  1. D-Give time expectations
  2. E-Explanation
  3. T-Thank you
  4. I-Introduce
  5. A-Address Rep by their name
  6. E-"Let me get someone who can help you"
  7. D-Duration
  8. D-"May I put you on hold for 2 minutes"
  9. A-"Good morning, Mrs. Jones"
  10. A-Acknowledge
  11. T-"Thank you for calling, have a nice day"
  12. I-"This is Jack calling from Carle"
  13. E-"Do you have any other questions"
  14. E-Ask for a call reference number
  15. E-Explain why and how
  16. T-"Is there anything else I can do for you?"
  17. I-Introduce self and role
  18. T-"Thank you for your patience"
  19. A-Verify PHI
  20. I-"I am a commercial insurance biller"
  21. T-"Thank you for resolving this issue"
  22. A-Say who you are and how you will help
  23. I-"I am going to transfer you to Susan"
  24. D-"How long will it take to reprocess"