Give timeexpectations"Let me getsomeonewho canhelp you"Acknowledge"I am acommercialinsurancebiller"Introduceself androle"Thankyou foryourpatience""Thankyou forresolvingthis issue""This isJack callingfrom Carle"DurationIntroduceAsk for acallreferencenumberVerifyPHI"How longwill it taketoreprocess"AddressRep bytheirnameThankyouSay whoyou are andhow you willhelp"I am goingto transferyou toSusan""Do youhave anyotherquestions"Explanation"May I putyou onhold for 2minutes""Thank youfor calling,have a niceday"Explainwhy andhow"Goodmorning,Mrs.Jones""Is thereanythingelse I cando for you?"Give timeexpectations"Let me getsomeonewho canhelp you"Acknowledge"I am acommercialinsurancebiller"Introduceself androle"Thankyou foryourpatience""Thankyou forresolvingthis issue""This isJack callingfrom Carle"DurationIntroduceAsk for acallreferencenumberVerifyPHI"How longwill it taketoreprocess"AddressRep bytheirnameThankyouSay whoyou are andhow you willhelp"I am goingto transferyou toSusan""Do youhave anyotherquestions"Explanation"May I putyou onhold for 2minutes""Thank youfor calling,have a niceday"Explainwhy andhow"Goodmorning,Mrs.Jones""Is thereanythingelse I cando for you?"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
E
3
A
4
I
5
I
6
T
7
T
8
I
9
D
10
I
11
E
12
A
13
D
14
A
15
T
16
A
17
I
18
E
19
E
20
D
21
T
22
E
23
A
24
T
  1. D-Give time expectations
  2. E-"Let me get someone who can help you"
  3. A-Acknowledge
  4. I-"I am a commercial insurance biller"
  5. I-Introduce self and role
  6. T-"Thank you for your patience"
  7. T-"Thank you for resolving this issue"
  8. I-"This is Jack calling from Carle"
  9. D-Duration
  10. I-Introduce
  11. E-Ask for a call reference number
  12. A-Verify PHI
  13. D-"How long will it take to reprocess"
  14. A-Address Rep by their name
  15. T-Thank you
  16. A-Say who you are and how you will help
  17. I-"I am going to transfer you to Susan"
  18. E-"Do you have any other questions"
  19. E-Explanation
  20. D-"May I put you on hold for 2 minutes"
  21. T-"Thank you for calling, have a nice day"
  22. E-Explain why and how
  23. A-"Good morning, Mrs. Jones"
  24. T-"Is there anything else I can do for you?"