"Do youhave anyotherquestions""Thank youfor calling,have a niceday""Let me getsomeonewho canhelp you"Explanation"May I putyou onhold for 2minutes""I am acommercialinsurancebiller""Goodmorning,Mrs.Jones"Give timeexpectations"How longwill it taketoreprocess""This isJack callingfrom Carle""Thankyou foryourpatience""Thankyou forresolvingthis issue"Duration"Is thereanythingelse I cando for you?"AddressRep bytheirnameSay whoyou are andhow you willhelpExplainwhy andhowThankyouAsk for acallreferencenumberAcknowledgeIntroduce"I am goingto transferyou toSusan"Introduceself androleVerifyPHI"Do youhave anyotherquestions""Thank youfor calling,have a niceday""Let me getsomeonewho canhelp you"Explanation"May I putyou onhold for 2minutes""I am acommercialinsurancebiller""Goodmorning,Mrs.Jones"Give timeexpectations"How longwill it taketoreprocess""This isJack callingfrom Carle""Thankyou foryourpatience""Thankyou forresolvingthis issue"Duration"Is thereanythingelse I cando for you?"AddressRep bytheirnameSay whoyou are andhow you willhelpExplainwhy andhowThankyouAsk for acallreferencenumberAcknowledgeIntroduce"I am goingto transferyou toSusan"Introduceself androleVerifyPHI

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
E
2
T
3
E
4
E
5
D
6
I
7
A
8
D
9
D
10
I
11
T
12
T
13
D
14
T
15
A
16
A
17
E
18
T
19
E
20
A
21
I
22
I
23
I
24
A
  1. E-"Do you have any other questions"
  2. T-"Thank you for calling, have a nice day"
  3. E-"Let me get someone who can help you"
  4. E-Explanation
  5. D-"May I put you on hold for 2 minutes"
  6. I-"I am a commercial insurance biller"
  7. A-"Good morning, Mrs. Jones"
  8. D-Give time expectations
  9. D-"How long will it take to reprocess"
  10. I-"This is Jack calling from Carle"
  11. T-"Thank you for your patience"
  12. T-"Thank you for resolving this issue"
  13. D-Duration
  14. T-"Is there anything else I can do for you?"
  15. A-Address Rep by their name
  16. A-Say who you are and how you will help
  17. E-Explain why and how
  18. T-Thank you
  19. E-Ask for a call reference number
  20. A-Acknowledge
  21. I-Introduce
  22. I-"I am going to transfer you to Susan"
  23. I-Introduce self and role
  24. A-Verify PHI