AcknowledgeAsk for acallreferencenumber"Thankyou forresolvingthis issue""Thank youfor calling,have a niceday""I am acommercialinsurancebiller"Explanation"I am goingto transferyou toSusan""Goodmorning,Mrs.Jones"AddressRep bytheirnameThankyou"Is thereanythingelse I cando for you?""Do youhave anyotherquestions"DurationIntroduceself androleSay whoyou are andhow you willhelpVerifyPHI"Thankyou foryourpatience"Introduce"This isJack callingfrom Carle"Explainwhy andhow"How longwill it taketoreprocess"Give timeexpectations"Let me getsomeonewho canhelp you""May I putyou onhold for 2minutes"AcknowledgeAsk for acallreferencenumber"Thankyou forresolvingthis issue""Thank youfor calling,have a niceday""I am acommercialinsurancebiller"Explanation"I am goingto transferyou toSusan""Goodmorning,Mrs.Jones"AddressRep bytheirnameThankyou"Is thereanythingelse I cando for you?""Do youhave anyotherquestions"DurationIntroduceself androleSay whoyou are andhow you willhelpVerifyPHI"Thankyou foryourpatience"Introduce"This isJack callingfrom Carle"Explainwhy andhow"How longwill it taketoreprocess"Give timeexpectations"Let me getsomeonewho canhelp you""May I putyou onhold for 2minutes"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
E
3
T
4
T
5
I
6
E
7
I
8
A
9
A
10
T
11
T
12
E
13
D
14
I
15
A
16
A
17
T
18
I
19
I
20
E
21
D
22
D
23
E
24
D
  1. A-Acknowledge
  2. E-Ask for a call reference number
  3. T-"Thank you for resolving this issue"
  4. T-"Thank you for calling, have a nice day"
  5. I-"I am a commercial insurance biller"
  6. E-Explanation
  7. I-"I am going to transfer you to Susan"
  8. A-"Good morning, Mrs. Jones"
  9. A-Address Rep by their name
  10. T-Thank you
  11. T-"Is there anything else I can do for you?"
  12. E-"Do you have any other questions"
  13. D-Duration
  14. I-Introduce self and role
  15. A-Say who you are and how you will help
  16. A-Verify PHI
  17. T-"Thank you for your patience"
  18. I-Introduce
  19. I-"This is Jack calling from Carle"
  20. E-Explain why and how
  21. D-"How long will it take to reprocess"
  22. D-Give time expectations
  23. E-"Let me get someone who can help you"
  24. D-"May I put you on hold for 2 minutes"