"Thankyou forresolvingthis issue"Thankyou"Is thereanythingelse I cando for you?"Explainwhy andhowSay whoyou are andhow you willhelpAcknowledgeGive timeexpectationsVerifyPHI"How longwill it taketoreprocess"AddressRep bytheirnameIntroduce"I am goingto transferyou toSusan""Let me getsomeonewho canhelp you"Introduceself androleAsk for acallreferencenumber"I am acommercialinsurancebiller""Goodmorning,Mrs.Jones"Duration"Do youhave anyotherquestions""This isJack callingfrom Carle"Explanation"May I putyou onhold for 2minutes""Thankyou foryourpatience""Thank youfor calling,have a niceday""Thankyou forresolvingthis issue"Thankyou"Is thereanythingelse I cando for you?"Explainwhy andhowSay whoyou are andhow you willhelpAcknowledgeGive timeexpectationsVerifyPHI"How longwill it taketoreprocess"AddressRep bytheirnameIntroduce"I am goingto transferyou toSusan""Let me getsomeonewho canhelp you"Introduceself androleAsk for acallreferencenumber"I am acommercialinsurancebiller""Goodmorning,Mrs.Jones"Duration"Do youhave anyotherquestions""This isJack callingfrom Carle"Explanation"May I putyou onhold for 2minutes""Thankyou foryourpatience""Thank youfor calling,have a niceday"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
T
3
T
4
E
5
A
6
A
7
D
8
A
9
D
10
A
11
I
12
I
13
E
14
I
15
E
16
I
17
A
18
D
19
E
20
I
21
E
22
D
23
T
24
T
  1. T-"Thank you for resolving this issue"
  2. T-Thank you
  3. T-"Is there anything else I can do for you?"
  4. E-Explain why and how
  5. A-Say who you are and how you will help
  6. A-Acknowledge
  7. D-Give time expectations
  8. A-Verify PHI
  9. D-"How long will it take to reprocess"
  10. A-Address Rep by their name
  11. I-Introduce
  12. I-"I am going to transfer you to Susan"
  13. E-"Let me get someone who can help you"
  14. I-Introduce self and role
  15. E-Ask for a call reference number
  16. I-"I am a commercial insurance biller"
  17. A-"Good morning, Mrs. Jones"
  18. D-Duration
  19. E-"Do you have any other questions"
  20. I-"This is Jack calling from Carle"
  21. E-Explanation
  22. D-"May I put you on hold for 2 minutes"
  23. T-"Thank you for your patience"
  24. T-"Thank you for calling, have a nice day"