AddressRep bytheirnameDurationExplanation"Goodmorning,Mrs.Jones""This isJack callingfrom Carle""May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?""Thankyou foryourpatience"ThankyouSay whoyou are andhow you willhelpIntroduceAsk for acallreferencenumberVerifyPHIIntroduceself androleExplainwhy andhow"Thank youfor calling,have a niceday""How longwill it taketoreprocess""I am goingto transferyou toSusan"Give timeexpectationsAcknowledge"Thankyou forresolvingthis issue""Let me getsomeonewho canhelp you""Do youhave anyotherquestions""I am acommercialinsurancebiller"AddressRep bytheirnameDurationExplanation"Goodmorning,Mrs.Jones""This isJack callingfrom Carle""May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?""Thankyou foryourpatience"ThankyouSay whoyou are andhow you willhelpIntroduceAsk for acallreferencenumberVerifyPHIIntroduceself androleExplainwhy andhow"Thank youfor calling,have a niceday""How longwill it taketoreprocess""I am goingto transferyou toSusan"Give timeexpectationsAcknowledge"Thankyou forresolvingthis issue""Let me getsomeonewho canhelp you""Do youhave anyotherquestions""I am acommercialinsurancebiller"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
D
3
E
4
A
5
I
6
D
7
T
8
T
9
T
10
A
11
I
12
E
13
A
14
I
15
E
16
T
17
D
18
I
19
D
20
A
21
T
22
E
23
E
24
I
  1. A-Address Rep by their name
  2. D-Duration
  3. E-Explanation
  4. A-"Good morning, Mrs. Jones"
  5. I-"This is Jack calling from Carle"
  6. D-"May I put you on hold for 2 minutes"
  7. T-"Is there anything else I can do for you?"
  8. T-"Thank you for your patience"
  9. T-Thank you
  10. A-Say who you are and how you will help
  11. I-Introduce
  12. E-Ask for a call reference number
  13. A-Verify PHI
  14. I-Introduce self and role
  15. E-Explain why and how
  16. T-"Thank you for calling, have a nice day"
  17. D-"How long will it take to reprocess"
  18. I-"I am going to transfer you to Susan"
  19. D-Give time expectations
  20. A-Acknowledge
  21. T-"Thank you for resolving this issue"
  22. E-"Let me get someone who can help you"
  23. E-"Do you have any other questions"
  24. I-"I am a commercial insurance biller"