"This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you"Introduceself androle"May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?"Ask for acallreferencenumber"Do youhave anyotherquestions"Introduce"Thankyou foryourpatience"AcknowledgeDurationVerifyPHIAddressRep bytheirname"I am goingto transferyou toSusan"Say whoyou are andhow you willhelp"Thankyou forresolvingthis issue""How longwill it taketoreprocess"Explainwhy andhow"I am acommercialinsurancebiller"Thankyou"Thank youfor calling,have a niceday"ExplanationGive timeexpectations"This isJack callingfrom Carle""Goodmorning,Mrs.Jones""Let me getsomeonewho canhelp you"Introduceself androle"May I putyou onhold for 2minutes""Is thereanythingelse I cando for you?"Ask for acallreferencenumber"Do youhave anyotherquestions"Introduce"Thankyou foryourpatience"AcknowledgeDurationVerifyPHIAddressRep bytheirname"I am goingto transferyou toSusan"Say whoyou are andhow you willhelp"Thankyou forresolvingthis issue""How longwill it taketoreprocess"Explainwhy andhow"I am acommercialinsurancebiller"Thankyou"Thank youfor calling,have a niceday"ExplanationGive timeexpectations

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
A
3
E
4
I
5
D
6
T
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E
8
E
9
I
10
T
11
A
12
D
13
A
14
A
15
I
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A
17
T
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D
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E
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21
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E
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D
  1. I-"This is Jack calling from Carle"
  2. A-"Good morning, Mrs. Jones"
  3. E-"Let me get someone who can help you"
  4. I-Introduce self and role
  5. D-"May I put you on hold for 2 minutes"
  6. T-"Is there anything else I can do for you?"
  7. E-Ask for a call reference number
  8. E-"Do you have any other questions"
  9. I-Introduce
  10. T-"Thank you for your patience"
  11. A-Acknowledge
  12. D-Duration
  13. A-Verify PHI
  14. A-Address Rep by their name
  15. I-"I am going to transfer you to Susan"
  16. A-Say who you are and how you will help
  17. T-"Thank you for resolving this issue"
  18. D-"How long will it take to reprocess"
  19. E-Explain why and how
  20. I-"I am a commercial insurance biller"
  21. T-Thank you
  22. T-"Thank you for calling, have a nice day"
  23. E-Explanation
  24. D-Give time expectations