"May I putyou onhold for 2minutes"ThankyouIntroduceVerifyPHI"Do youhave anyotherquestions""How longwill it taketoreprocess""Let me getsomeonewho canhelp you""Thankyou forresolvingthis issue"Explainwhy andhow"Is thereanythingelse I cando for you?"Give timeexpectations"Goodmorning,Mrs.Jones"Explanation"Thank youfor calling,have a niceday"Acknowledge"I am goingto transferyou toSusan""Thankyou foryourpatience"DurationAddressRep bytheirnameSay whoyou are andhow you willhelpIntroduceself androleAsk for acallreferencenumber"I am acommercialinsurancebiller""This isJack callingfrom Carle""May I putyou onhold for 2minutes"ThankyouIntroduceVerifyPHI"Do youhave anyotherquestions""How longwill it taketoreprocess""Let me getsomeonewho canhelp you""Thankyou forresolvingthis issue"Explainwhy andhow"Is thereanythingelse I cando for you?"Give timeexpectations"Goodmorning,Mrs.Jones"Explanation"Thank youfor calling,have a niceday"Acknowledge"I am goingto transferyou toSusan""Thankyou foryourpatience"DurationAddressRep bytheirnameSay whoyou are andhow you willhelpIntroduceself androleAsk for acallreferencenumber"I am acommercialinsurancebiller""This isJack callingfrom Carle"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
D
2
T
3
I
4
A
5
E
6
D
7
E
8
T
9
E
10
T
11
D
12
A
13
E
14
T
15
A
16
I
17
T
18
D
19
A
20
A
21
I
22
E
23
I
24
I
  1. D-"May I put you on hold for 2 minutes"
  2. T-Thank you
  3. I-Introduce
  4. A-Verify PHI
  5. E-"Do you have any other questions"
  6. D-"How long will it take to reprocess"
  7. E-"Let me get someone who can help you"
  8. T-"Thank you for resolving this issue"
  9. E-Explain why and how
  10. T-"Is there anything else I can do for you?"
  11. D-Give time expectations
  12. A-"Good morning, Mrs. Jones"
  13. E-Explanation
  14. T-"Thank you for calling, have a nice day"
  15. A-Acknowledge
  16. I-"I am going to transfer you to Susan"
  17. T-"Thank you for your patience"
  18. D-Duration
  19. A-Address Rep by their name
  20. A-Say who you are and how you will help
  21. I-Introduce self and role
  22. E-Ask for a call reference number
  23. I-"I am a commercial insurance biller"
  24. I-"This is Jack calling from Carle"