"I am acommercialinsurancebiller"Duration"Is thereanythingelse I cando for you?"Explanation"Thankyou foryourpatience"Ask for acallreferencenumber"Thankyou forresolvingthis issue""Let me getsomeonewho canhelp you"Give timeexpectations"I am goingto transferyou toSusan""This isJack callingfrom Carle""Do youhave anyotherquestions"Introduceself androleExplainwhy andhow"Thank youfor calling,have a niceday""May I putyou onhold for 2minutes"VerifyPHIAcknowledge"How longwill it taketoreprocess"Say whoyou are andhow you willhelpIntroduceAddressRep bytheirnameThankyou"Goodmorning,Mrs.Jones""I am acommercialinsurancebiller"Duration"Is thereanythingelse I cando for you?"Explanation"Thankyou foryourpatience"Ask for acallreferencenumber"Thankyou forresolvingthis issue""Let me getsomeonewho canhelp you"Give timeexpectations"I am goingto transferyou toSusan""This isJack callingfrom Carle""Do youhave anyotherquestions"Introduceself androleExplainwhy andhow"Thank youfor calling,have a niceday""May I putyou onhold for 2minutes"VerifyPHIAcknowledge"How longwill it taketoreprocess"Say whoyou are andhow you willhelpIntroduceAddressRep bytheirnameThankyou"Goodmorning,Mrs.Jones"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
D
3
T
4
E
5
T
6
E
7
T
8
E
9
D
10
I
11
I
12
E
13
I
14
E
15
T
16
D
17
A
18
A
19
D
20
A
21
I
22
A
23
T
24
A
  1. I-"I am a commercial insurance biller"
  2. D-Duration
  3. T-"Is there anything else I can do for you?"
  4. E-Explanation
  5. T-"Thank you for your patience"
  6. E-Ask for a call reference number
  7. T-"Thank you for resolving this issue"
  8. E-"Let me get someone who can help you"
  9. D-Give time expectations
  10. I-"I am going to transfer you to Susan"
  11. I-"This is Jack calling from Carle"
  12. E-"Do you have any other questions"
  13. I-Introduce self and role
  14. E-Explain why and how
  15. T-"Thank you for calling, have a nice day"
  16. D-"May I put you on hold for 2 minutes"
  17. A-Verify PHI
  18. A-Acknowledge
  19. D-"How long will it take to reprocess"
  20. A-Say who you are and how you will help
  21. I-Introduce
  22. A-Address Rep by their name
  23. T-Thank you
  24. A-"Good morning, Mrs. Jones"