"Thank youfor calling,have a niceday"AddressRep bytheirname"Thankyou forresolvingthis issue"ExplanationIntroduceExplainwhy andhowVerifyPHI"Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"Give timeexpectations"Goodmorning,Mrs.Jones"Duration"Thankyou foryourpatience"Acknowledge"I am goingto transferyou toSusan"Ask for acallreferencenumber"How longwill it taketoreprocess"ThankyouIntroduceself androleSay whoyou are andhow you willhelp"Is thereanythingelse I cando for you?""This isJack callingfrom Carle""May I putyou onhold for 2minutes""Do youhave anyotherquestions""Thank youfor calling,have a niceday"AddressRep bytheirname"Thankyou forresolvingthis issue"ExplanationIntroduceExplainwhy andhowVerifyPHI"Let me getsomeonewho canhelp you""I am acommercialinsurancebiller"Give timeexpectations"Goodmorning,Mrs.Jones"Duration"Thankyou foryourpatience"Acknowledge"I am goingto transferyou toSusan"Ask for acallreferencenumber"How longwill it taketoreprocess"ThankyouIntroduceself androleSay whoyou are andhow you willhelp"Is thereanythingelse I cando for you?""This isJack callingfrom Carle""May I putyou onhold for 2minutes""Do youhave anyotherquestions"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
A
3
T
4
E
5
I
6
E
7
A
8
E
9
I
10
D
11
A
12
D
13
T
14
A
15
I
16
E
17
D
18
T
19
I
20
A
21
T
22
I
23
D
24
E
  1. T-"Thank you for calling, have a nice day"
  2. A-Address Rep by their name
  3. T-"Thank you for resolving this issue"
  4. E-Explanation
  5. I-Introduce
  6. E-Explain why and how
  7. A-Verify PHI
  8. E-"Let me get someone who can help you"
  9. I-"I am a commercial insurance biller"
  10. D-Give time expectations
  11. A-"Good morning, Mrs. Jones"
  12. D-Duration
  13. T-"Thank you for your patience"
  14. A-Acknowledge
  15. I-"I am going to transfer you to Susan"
  16. E-Ask for a call reference number
  17. D-"How long will it take to reprocess"
  18. T-Thank you
  19. I-Introduce self and role
  20. A-Say who you are and how you will help
  21. T-"Is there anything else I can do for you?"
  22. I-"This is Jack calling from Carle"
  23. D-"May I put you on hold for 2 minutes"
  24. E-"Do you have any other questions"