This bingo card has a free space and 24 words: Verify PHI, "This is Jack calling from Carle", "May I put you on hold for 2 minutes", Explanation, "Is there anything else I can do for you?", Acknowledge, "I am going to transfer you to Susan", "How long will it take to reprocess", "Let me get someone who can help you", Thank you, Address Rep by their name, Introduce self and role, Ask for a call reference number, "Thank you for resolving this issue", "Good morning, Mrs. Jones", "I am a commercial insurance biller", Duration, "Do you have any other questions", "Thank you for calling, have a nice day", Say who you are and how you will help, Introduce, Give time expectations, Explain why and how and "Thank you for your patience".
AIDET | Customer Service Bingo | Let's resolve this! | AIDET | AIDET
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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