Setting UpExpectationFirstContactSettlementREMARKABLESetTheToneRecordedStatement"What can Ido to resolvethis claimtoday?"CallVoice toVoiceContactGoal (80%)Setting UpExpectationFirstContactSettlementREMARKABLESetTheToneRecordedStatement"What can Ido to resolvethis claimtoday?"CallVoice toVoiceContactGoal (80%)

QFC - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
N
5
B
6
B
7
I
8
B
  1. N-Setting Up Expectation
  2. N-First Contact Settlement
  3. I-REMARKABLE
  4. N-Set The Tone
  5. B-Recorded Statement
  6. B-"What can I do to resolve this claim today?"
  7. I-Call
  8. B-Voice to Voice Contact Goal (80%)