CheckedcustomertickethistoryAdvertisetheServiceCatalogueSendsomeonea KBarticleShowclient howto useSAMResolve aServiceNow /LMR ticketSametimeclientto confirmissue resolvedResolve 2issues ona singlecontactSubmitrelevantfeedbackon a KMDirectsomeoneto any lineof self helpResolveand closean emailAddcustomernode toan IMHave 0returnedIM's in yourqueueResolve5 issuestotalAddadditionalcontactinfo to IMSend clientan updateon anopen IMSendclientfollow upemailCheckedcustomertickethistoryAdvertisetheServiceCatalogueSendsomeonea KBarticleShowclient howto useSAMResolve aServiceNow /LMR ticketSametimeclientto confirmissue resolvedResolve 2issues ona singlecontactSubmitrelevantfeedbackon a KMDirectsomeoneto any lineof self helpResolveand closean emailAddcustomernode toan IMHave 0returnedIM's in yourqueueResolve5 issuestotalAddadditionalcontactinfo to IMSend clientan updateon anopen IMSendclientfollow upemail

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked customer ticket history
  2. Advertise the Service Catalogue
  3. Send someone a KB article
  4. Show client how to use SAM
  5. Resolve a Service Now / LMR ticket
  6. Sametimeclient to confirm issue resolved
  7. Resolve 2 issues on a single contact
  8. Submit relevant feedback on a KM
  9. Direct someone to any line of self help
  10. Resolve and close an email
  11. Add customer node to an IM
  12. Have 0 returned IM's in your queue
  13. Resolve 5 issues total
  14. Add additional contact info to IM
  15. Send client an update on an open IM
  16. Send client follow up email