Sametimeclientto confirmissue resolvedSendsomeonea KBarticleCheckedcustomertickethistoryAddcustomernode toan IMSend clientan updateon anopen IMResolve aServiceNow /LMR ticketHave 0returnedIM's in yourqueueResolveand closean emailShowclient howto useSAMSendclientfollow upemailAdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpSubmitrelevantfeedbackon a KMResolve5 issuestotalAddadditionalcontactinfo to IMResolve 2issues ona singlecontactSametimeclientto confirmissue resolvedSendsomeonea KBarticleCheckedcustomertickethistoryAddcustomernode toan IMSend clientan updateon anopen IMResolve aServiceNow /LMR ticketHave 0returnedIM's in yourqueueResolveand closean emailShowclient howto useSAMSendclientfollow upemailAdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpSubmitrelevantfeedbackon a KMResolve5 issuestotalAddadditionalcontactinfo to IMResolve 2issues ona singlecontact

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sametimeclient to confirm issue resolved
  2. Send someone a KB article
  3. Checked customer ticket history
  4. Add customer node to an IM
  5. Send client an update on an open IM
  6. Resolve a Service Now / LMR ticket
  7. Have 0 returned IM's in your queue
  8. Resolve and close an email
  9. Show client how to use SAM
  10. Send client follow up email
  11. Advertise the Service Catalogue
  12. Direct someone to any line of self help
  13. Submit relevant feedback on a KM
  14. Resolve 5 issues total
  15. Add additional contact info to IM
  16. Resolve 2 issues on a single contact