Sendsomeonea KBarticleAddadditionalcontactinfo to IMSend clientan updateon anopen IMAddcustomernode toan IMSubmitrelevantfeedbackon a KMResolve5 issuestotalDirectsomeoneto any lineof self helpResolve aServiceNow /LMR ticketShowclient howto useSAMSendclientfollow upemailCheckedcustomertickethistorySametimeclientto confirmissue resolvedResolve 2issues ona singlecontactHave 0returnedIM's in yourqueueResolveand closean emailAdvertisetheServiceCatalogueSendsomeonea KBarticleAddadditionalcontactinfo to IMSend clientan updateon anopen IMAddcustomernode toan IMSubmitrelevantfeedbackon a KMResolve5 issuestotalDirectsomeoneto any lineof self helpResolve aServiceNow /LMR ticketShowclient howto useSAMSendclientfollow upemailCheckedcustomertickethistorySametimeclientto confirmissue resolvedResolve 2issues ona singlecontactHave 0returnedIM's in yourqueueResolveand closean emailAdvertisetheServiceCatalogue

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send someone a KB article
  2. Add additional contact info to IM
  3. Send client an update on an open IM
  4. Add customer node to an IM
  5. Submit relevant feedback on a KM
  6. Resolve 5 issues total
  7. Direct someone to any line of self help
  8. Resolve a Service Now / LMR ticket
  9. Show client how to use SAM
  10. Send client follow up email
  11. Checked customer ticket history
  12. Sametimeclient to confirm issue resolved
  13. Resolve 2 issues on a single contact
  14. Have 0 returned IM's in your queue
  15. Resolve and close an email
  16. Advertise the Service Catalogue