Resolveand closean emailSametimeclientto confirmissue resolvedSendclientfollow upemailSend clientan updateon anopen IMAddcustomernode toan IMResolve 2issues ona singlecontactAddadditionalcontactinfo to IMResolve5 issuestotalResolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpShowclient howto useSAMAdvertisetheServiceCatalogueSubmitrelevantfeedbackon a KMSendsomeonea KBarticleCheckedcustomertickethistoryHave 0returnedIM's in yourqueueResolveand closean emailSametimeclientto confirmissue resolvedSendclientfollow upemailSend clientan updateon anopen IMAddcustomernode toan IMResolve 2issues ona singlecontactAddadditionalcontactinfo to IMResolve5 issuestotalResolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpShowclient howto useSAMAdvertisetheServiceCatalogueSubmitrelevantfeedbackon a KMSendsomeonea KBarticleCheckedcustomertickethistoryHave 0returnedIM's in yourqueue

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve and close an email
  2. Sametimeclient to confirm issue resolved
  3. Send client follow up email
  4. Send client an update on an open IM
  5. Add customer node to an IM
  6. Resolve 2 issues on a single contact
  7. Add additional contact info to IM
  8. Resolve 5 issues total
  9. Resolve a Service Now / LMR ticket
  10. Direct someone to any line of self help
  11. Show client how to use SAM
  12. Advertise the Service Catalogue
  13. Submit relevant feedback on a KM
  14. Send someone a KB article
  15. Checked customer ticket history
  16. Have 0 returned IM's in your queue