Send clientan updateon anopen IMResolve aServiceNow /LMR ticketAddadditionalcontactinfo to IMShowclient howto useSAMResolve5 issuestotalAdvertisetheServiceCatalogueResolve 2issues ona singlecontactResolveand closean emailSametimeclientto confirmissue resolvedAddcustomernode toan IMDirectsomeoneto any lineof self helpSendclientfollow upemailSubmitrelevantfeedbackon a KMHave 0returnedIM's in yourqueueSendsomeonea KBarticleCheckedcustomertickethistorySend clientan updateon anopen IMResolve aServiceNow /LMR ticketAddadditionalcontactinfo to IMShowclient howto useSAMResolve5 issuestotalAdvertisetheServiceCatalogueResolve 2issues ona singlecontactResolveand closean emailSametimeclientto confirmissue resolvedAddcustomernode toan IMDirectsomeoneto any lineof self helpSendclientfollow upemailSubmitrelevantfeedbackon a KMHave 0returnedIM's in yourqueueSendsomeonea KBarticleCheckedcustomertickethistory

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send client an update on an open IM
  2. Resolve a Service Now / LMR ticket
  3. Add additional contact info to IM
  4. Show client how to use SAM
  5. Resolve 5 issues total
  6. Advertise the Service Catalogue
  7. Resolve 2 issues on a single contact
  8. Resolve and close an email
  9. Sametimeclient to confirm issue resolved
  10. Add customer node to an IM
  11. Direct someone to any line of self help
  12. Send client follow up email
  13. Submit relevant feedback on a KM
  14. Have 0 returned IM's in your queue
  15. Send someone a KB article
  16. Checked customer ticket history