CheckedcustomertickethistoryAdvertisetheServiceCatalogueSametimeclientto confirmissue resolvedSendclientfollow upemailResolveand closean emailResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpHave 0returnedIM's in yourqueueSendsomeonea KBarticleShowclient howto useSAMAddcustomernode toan IMSubmitrelevantfeedbackon a KMSend clientan updateon anopen IMResolve5 issuestotalAddadditionalcontactinfo to IMCheckedcustomertickethistoryAdvertisetheServiceCatalogueSametimeclientto confirmissue resolvedSendclientfollow upemailResolveand closean emailResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpHave 0returnedIM's in yourqueueSendsomeonea KBarticleShowclient howto useSAMAddcustomernode toan IMSubmitrelevantfeedbackon a KMSend clientan updateon anopen IMResolve5 issuestotalAddadditionalcontactinfo to IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked customer ticket history
  2. Advertise the Service Catalogue
  3. Sametimeclient to confirm issue resolved
  4. Send client follow up email
  5. Resolve and close an email
  6. Resolve 2 issues on a single contact
  7. Resolve a Service Now / LMR ticket
  8. Direct someone to any line of self help
  9. Have 0 returned IM's in your queue
  10. Send someone a KB article
  11. Show client how to use SAM
  12. Add customer node to an IM
  13. Submit relevant feedback on a KM
  14. Send client an update on an open IM
  15. Resolve 5 issues total
  16. Add additional contact info to IM