Send clientan updateon anopen IMDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueSametimeclientto confirmissue resolvedSubmitrelevantfeedbackon a KMHave 0returnedIM's in yourqueueResolve5 issuestotalResolveand closean emailShowclient howto useSAMResolve aServiceNow /LMR ticketSendclientfollow upemailAddcustomernode toan IMResolve 2issues ona singlecontactSendsomeonea KBarticleAddadditionalcontactinfo to IMCheckedcustomertickethistorySend clientan updateon anopen IMDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueSametimeclientto confirmissue resolvedSubmitrelevantfeedbackon a KMHave 0returnedIM's in yourqueueResolve5 issuestotalResolveand closean emailShowclient howto useSAMResolve aServiceNow /LMR ticketSendclientfollow upemailAddcustomernode toan IMResolve 2issues ona singlecontactSendsomeonea KBarticleAddadditionalcontactinfo to IMCheckedcustomertickethistory

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send client an update on an open IM
  2. Direct someone to any line of self help
  3. Advertise the Service Catalogue
  4. Sametimeclient to confirm issue resolved
  5. Submit relevant feedback on a KM
  6. Have 0 returned IM's in your queue
  7. Resolve 5 issues total
  8. Resolve and close an email
  9. Show client how to use SAM
  10. Resolve a Service Now / LMR ticket
  11. Send client follow up email
  12. Add customer node to an IM
  13. Resolve 2 issues on a single contact
  14. Send someone a KB article
  15. Add additional contact info to IM
  16. Checked customer ticket history