Showclient howto useSAMSendsomeonea KBarticleSametimeclientto confirmissue resolvedSendclientfollow upemailSend clientan updateon anopen IMAddadditionalcontactinfo to IMResolve aServiceNow /LMR ticketSubmitrelevantfeedbackon a KMDirectsomeoneto any lineof self helpHave 0returnedIM's in yourqueueResolve5 issuestotalResolve 2issues ona singlecontactAdvertisetheServiceCatalogueCheckedcustomertickethistoryResolveand closean emailAddcustomernode toan IMShowclient howto useSAMSendsomeonea KBarticleSametimeclientto confirmissue resolvedSendclientfollow upemailSend clientan updateon anopen IMAddadditionalcontactinfo to IMResolve aServiceNow /LMR ticketSubmitrelevantfeedbackon a KMDirectsomeoneto any lineof self helpHave 0returnedIM's in yourqueueResolve5 issuestotalResolve 2issues ona singlecontactAdvertisetheServiceCatalogueCheckedcustomertickethistoryResolveand closean emailAddcustomernode toan IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show client how to use SAM
  2. Send someone a KB article
  3. Sametimeclient to confirm issue resolved
  4. Send client follow up email
  5. Send client an update on an open IM
  6. Add additional contact info to IM
  7. Resolve a Service Now / LMR ticket
  8. Submit relevant feedback on a KM
  9. Direct someone to any line of self help
  10. Have 0 returned IM's in your queue
  11. Resolve 5 issues total
  12. Resolve 2 issues on a single contact
  13. Advertise the Service Catalogue
  14. Checked customer ticket history
  15. Resolve and close an email
  16. Add customer node to an IM