CheckedcustomertickethistoryResolve 2issues ona singlecontactResolve5 issuestotalAdvertisetheServiceCatalogueResolve aServiceNow /LMR ticketSend clientan updateon anopen IMResolveand closean emailAddadditionalcontactinfo to IMAddcustomernode toan IMSendclientfollow upemailSubmitrelevantfeedbackon a KMSendsomeonea KBarticleShowclient howto useSAMHave 0returnedIM's in yourqueueSametimeclientto confirmissue resolvedDirectsomeoneto any lineof self helpCheckedcustomertickethistoryResolve 2issues ona singlecontactResolve5 issuestotalAdvertisetheServiceCatalogueResolve aServiceNow /LMR ticketSend clientan updateon anopen IMResolveand closean emailAddadditionalcontactinfo to IMAddcustomernode toan IMSendclientfollow upemailSubmitrelevantfeedbackon a KMSendsomeonea KBarticleShowclient howto useSAMHave 0returnedIM's in yourqueueSametimeclientto confirmissue resolvedDirectsomeoneto any lineof self help

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked customer ticket history
  2. Resolve 2 issues on a single contact
  3. Resolve 5 issues total
  4. Advertise the Service Catalogue
  5. Resolve a Service Now / LMR ticket
  6. Send client an update on an open IM
  7. Resolve and close an email
  8. Add additional contact info to IM
  9. Add customer node to an IM
  10. Send client follow up email
  11. Submit relevant feedback on a KM
  12. Send someone a KB article
  13. Show client how to use SAM
  14. Have 0 returned IM's in your queue
  15. Sametimeclient to confirm issue resolved
  16. Direct someone to any line of self help