Resolve5 issuestotalDirectsomeoneto any lineof self helpSend clientan updateon anopen IMHave 0returnedIM's in yourqueueAddadditionalcontactinfo to IMSametimeclientto confirmissue resolvedSendsomeonea KBarticleSendclientfollow upemailResolve 2issues ona singlecontactCheckedcustomertickethistorySubmitrelevantfeedbackon a KMAdvertisetheServiceCatalogueAddcustomernode toan IMResolveand closean emailResolve aServiceNow /LMR ticketShowclient howto useSAMResolve5 issuestotalDirectsomeoneto any lineof self helpSend clientan updateon anopen IMHave 0returnedIM's in yourqueueAddadditionalcontactinfo to IMSametimeclientto confirmissue resolvedSendsomeonea KBarticleSendclientfollow upemailResolve 2issues ona singlecontactCheckedcustomertickethistorySubmitrelevantfeedbackon a KMAdvertisetheServiceCatalogueAddcustomernode toan IMResolveand closean emailResolve aServiceNow /LMR ticketShowclient howto useSAM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve 5 issues total
  2. Direct someone to any line of self help
  3. Send client an update on an open IM
  4. Have 0 returned IM's in your queue
  5. Add additional contact info to IM
  6. Sametimeclient to confirm issue resolved
  7. Send someone a KB article
  8. Send client follow up email
  9. Resolve 2 issues on a single contact
  10. Checked customer ticket history
  11. Submit relevant feedback on a KM
  12. Advertise the Service Catalogue
  13. Add customer node to an IM
  14. Resolve and close an email
  15. Resolve a Service Now / LMR ticket
  16. Show client how to use SAM