AdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpAddcustomernode toan IMResolve5 issuestotalHave 0returnedIM's in yourqueueShowclient howto useSAMSendclientfollow upemailCheckedcustomertickethistoryAddadditionalcontactinfo to IMResolveand closean emailSendsomeonea KBarticleSubmitrelevantfeedbackon a KMResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketSametimeclientto confirmissue resolvedSend clientan updateon anopen IMAdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpAddcustomernode toan IMResolve5 issuestotalHave 0returnedIM's in yourqueueShowclient howto useSAMSendclientfollow upemailCheckedcustomertickethistoryAddadditionalcontactinfo to IMResolveand closean emailSendsomeonea KBarticleSubmitrelevantfeedbackon a KMResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketSametimeclientto confirmissue resolvedSend clientan updateon anopen IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Advertise the Service Catalogue
  2. Direct someone to any line of self help
  3. Add customer node to an IM
  4. Resolve 5 issues total
  5. Have 0 returned IM's in your queue
  6. Show client how to use SAM
  7. Send client follow up email
  8. Checked customer ticket history
  9. Add additional contact info to IM
  10. Resolve and close an email
  11. Send someone a KB article
  12. Submit relevant feedback on a KM
  13. Resolve 2 issues on a single contact
  14. Resolve a Service Now / LMR ticket
  15. Sametimeclient to confirm issue resolved
  16. Send client an update on an open IM