Submitrelevantfeedbackon a KMSendsomeonea KBarticleAddadditionalcontactinfo to IMSend clientan updateon anopen IMResolve 2issues ona singlecontactSametimeclientto confirmissue resolvedCheckedcustomertickethistorySendclientfollow upemailResolveand closean emailShowclient howto useSAMResolve5 issuestotalAddcustomernode toan IMDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueResolve aServiceNow /LMR ticketHave 0returnedIM's in yourqueueSubmitrelevantfeedbackon a KMSendsomeonea KBarticleAddadditionalcontactinfo to IMSend clientan updateon anopen IMResolve 2issues ona singlecontactSametimeclientto confirmissue resolvedCheckedcustomertickethistorySendclientfollow upemailResolveand closean emailShowclient howto useSAMResolve5 issuestotalAddcustomernode toan IMDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueResolve aServiceNow /LMR ticketHave 0returnedIM's in yourqueue

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit relevant feedback on a KM
  2. Send someone a KB article
  3. Add additional contact info to IM
  4. Send client an update on an open IM
  5. Resolve 2 issues on a single contact
  6. Sametimeclient to confirm issue resolved
  7. Checked customer ticket history
  8. Send client follow up email
  9. Resolve and close an email
  10. Show client how to use SAM
  11. Resolve 5 issues total
  12. Add customer node to an IM
  13. Direct someone to any line of self help
  14. Advertise the Service Catalogue
  15. Resolve a Service Now / LMR ticket
  16. Have 0 returned IM's in your queue