Resolve aServiceNow /LMR ticketResolve5 issuestotalAddadditionalcontactinfo to IMSendclientfollow upemailSametimeclientto confirmissue resolvedShowclient howto useSAMResolve 2issues ona singlecontactDirectsomeoneto any lineof self helpSendsomeonea KBarticleAdvertisetheServiceCatalogueSubmitrelevantfeedbackon a KMResolveand closean emailHave 0returnedIM's in yourqueueAddcustomernode toan IMCheckedcustomertickethistorySend clientan updateon anopen IMResolve aServiceNow /LMR ticketResolve5 issuestotalAddadditionalcontactinfo to IMSendclientfollow upemailSametimeclientto confirmissue resolvedShowclient howto useSAMResolve 2issues ona singlecontactDirectsomeoneto any lineof self helpSendsomeonea KBarticleAdvertisetheServiceCatalogueSubmitrelevantfeedbackon a KMResolveand closean emailHave 0returnedIM's in yourqueueAddcustomernode toan IMCheckedcustomertickethistorySend clientan updateon anopen IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Service Now / LMR ticket
  2. Resolve 5 issues total
  3. Add additional contact info to IM
  4. Send client follow up email
  5. Sametimeclient to confirm issue resolved
  6. Show client how to use SAM
  7. Resolve 2 issues on a single contact
  8. Direct someone to any line of self help
  9. Send someone a KB article
  10. Advertise the Service Catalogue
  11. Submit relevant feedback on a KM
  12. Resolve and close an email
  13. Have 0 returned IM's in your queue
  14. Add customer node to an IM
  15. Checked customer ticket history
  16. Send client an update on an open IM