Sendsomeonea KBarticleAdvertisetheServiceCatalogueResolve 2issues ona singlecontactResolve5 issuestotalShowclient howto useSAMAddcustomernode toan IMResolve aServiceNow /LMR ticketSubmitrelevantfeedbackon a KMResolveand closean emailAddadditionalcontactinfo to IMSendclientfollow upemailSametimeclientto confirmissue resolvedHave 0returnedIM's in yourqueueCheckedcustomertickethistoryDirectsomeoneto any lineof self helpSend clientan updateon anopen IMSendsomeonea KBarticleAdvertisetheServiceCatalogueResolve 2issues ona singlecontactResolve5 issuestotalShowclient howto useSAMAddcustomernode toan IMResolve aServiceNow /LMR ticketSubmitrelevantfeedbackon a KMResolveand closean emailAddadditionalcontactinfo to IMSendclientfollow upemailSametimeclientto confirmissue resolvedHave 0returnedIM's in yourqueueCheckedcustomertickethistoryDirectsomeoneto any lineof self helpSend clientan updateon anopen IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send someone a KB article
  2. Advertise the Service Catalogue
  3. Resolve 2 issues on a single contact
  4. Resolve 5 issues total
  5. Show client how to use SAM
  6. Add customer node to an IM
  7. Resolve a Service Now / LMR ticket
  8. Submit relevant feedback on a KM
  9. Resolve and close an email
  10. Add additional contact info to IM
  11. Send client follow up email
  12. Sametimeclient to confirm issue resolved
  13. Have 0 returned IM's in your queue
  14. Checked customer ticket history
  15. Direct someone to any line of self help
  16. Send client an update on an open IM