Send clientan updateon anopen IMShowclient howto useSAMAdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpCheckedcustomertickethistorySendsomeonea KBarticleResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketAddadditionalcontactinfo to IMResolveand closean emailAddcustomernode toan IMHave 0returnedIM's in yourqueueResolve5 issuestotalSendclientfollow upemailSubmitrelevantfeedbackon a KMSametimeclientto confirmissue resolvedSend clientan updateon anopen IMShowclient howto useSAMAdvertisetheServiceCatalogueDirectsomeoneto any lineof self helpCheckedcustomertickethistorySendsomeonea KBarticleResolve 2issues ona singlecontactResolve aServiceNow /LMR ticketAddadditionalcontactinfo to IMResolveand closean emailAddcustomernode toan IMHave 0returnedIM's in yourqueueResolve5 issuestotalSendclientfollow upemailSubmitrelevantfeedbackon a KMSametimeclientto confirmissue resolved

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send client an update on an open IM
  2. Show client how to use SAM
  3. Advertise the Service Catalogue
  4. Direct someone to any line of self help
  5. Checked customer ticket history
  6. Send someone a KB article
  7. Resolve 2 issues on a single contact
  8. Resolve a Service Now / LMR ticket
  9. Add additional contact info to IM
  10. Resolve and close an email
  11. Add customer node to an IM
  12. Have 0 returned IM's in your queue
  13. Resolve 5 issues total
  14. Send client follow up email
  15. Submit relevant feedback on a KM
  16. Sametimeclient to confirm issue resolved