Addadditionalcontactinfo to IMSendclientfollow upemailHave 0returnedIM's in yourqueueDirectsomeoneto any lineof self helpSametimeclientto confirmissue resolvedResolve5 issuestotalCheckedcustomertickethistoryResolve aServiceNow /LMR ticketResolveand closean emailSubmitrelevantfeedbackon a KMAddcustomernode toan IMSendsomeonea KBarticleAdvertisetheServiceCatalogueResolve 2issues ona singlecontactShowclient howto useSAMSend clientan updateon anopen IMAddadditionalcontactinfo to IMSendclientfollow upemailHave 0returnedIM's in yourqueueDirectsomeoneto any lineof self helpSametimeclientto confirmissue resolvedResolve5 issuestotalCheckedcustomertickethistoryResolve aServiceNow /LMR ticketResolveand closean emailSubmitrelevantfeedbackon a KMAddcustomernode toan IMSendsomeonea KBarticleAdvertisetheServiceCatalogueResolve 2issues ona singlecontactShowclient howto useSAMSend clientan updateon anopen IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add additional contact info to IM
  2. Send client follow up email
  3. Have 0 returned IM's in your queue
  4. Direct someone to any line of self help
  5. Sametimeclient to confirm issue resolved
  6. Resolve 5 issues total
  7. Checked customer ticket history
  8. Resolve a Service Now / LMR ticket
  9. Resolve and close an email
  10. Submit relevant feedback on a KM
  11. Add customer node to an IM
  12. Send someone a KB article
  13. Advertise the Service Catalogue
  14. Resolve 2 issues on a single contact
  15. Show client how to use SAM
  16. Send client an update on an open IM