Resolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpAddcustomernode toan IMSendclientfollow upemailSend clientan updateon anopen IMCheckedcustomertickethistoryAdvertisetheServiceCatalogueShowclient howto useSAMSendsomeonea KBarticleSametimeclientto confirmissue resolvedResolveand closean emailHave 0returnedIM's in yourqueueSubmitrelevantfeedbackon a KMResolve 2issues ona singlecontactResolve5 issuestotalAddadditionalcontactinfo to IMResolve aServiceNow /LMR ticketDirectsomeoneto any lineof self helpAddcustomernode toan IMSendclientfollow upemailSend clientan updateon anopen IMCheckedcustomertickethistoryAdvertisetheServiceCatalogueShowclient howto useSAMSendsomeonea KBarticleSametimeclientto confirmissue resolvedResolveand closean emailHave 0returnedIM's in yourqueueSubmitrelevantfeedbackon a KMResolve 2issues ona singlecontactResolve5 issuestotalAddadditionalcontactinfo to IM

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Service Now / LMR ticket
  2. Direct someone to any line of self help
  3. Add customer node to an IM
  4. Send client follow up email
  5. Send client an update on an open IM
  6. Checked customer ticket history
  7. Advertise the Service Catalogue
  8. Show client how to use SAM
  9. Send someone a KB article
  10. Sametimeclient to confirm issue resolved
  11. Resolve and close an email
  12. Have 0 returned IM's in your queue
  13. Submit relevant feedback on a KM
  14. Resolve 2 issues on a single contact
  15. Resolve 5 issues total
  16. Add additional contact info to IM