Submitrelevantfeedbackon a KMSametimeclientto confirmissue resolvedAddadditionalcontactinfo to IMCheckedcustomertickethistoryResolve5 issuestotalSendsomeonea KBarticleHave 0returnedIM's in yourqueueAddcustomernode toan IMSend clientan updateon anopen IMResolve aServiceNow /LMR ticketSendclientfollow upemailShowclient howto useSAMResolve 2issues ona singlecontactDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueResolveand closean emailSubmitrelevantfeedbackon a KMSametimeclientto confirmissue resolvedAddadditionalcontactinfo to IMCheckedcustomertickethistoryResolve5 issuestotalSendsomeonea KBarticleHave 0returnedIM's in yourqueueAddcustomernode toan IMSend clientan updateon anopen IMResolve aServiceNow /LMR ticketSendclientfollow upemailShowclient howto useSAMResolve 2issues ona singlecontactDirectsomeoneto any lineof self helpAdvertisetheServiceCatalogueResolveand closean email

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Submit relevant feedback on a KM
  2. Sametimeclient to confirm issue resolved
  3. Add additional contact info to IM
  4. Checked customer ticket history
  5. Resolve 5 issues total
  6. Send someone a KB article
  7. Have 0 returned IM's in your queue
  8. Add customer node to an IM
  9. Send client an update on an open IM
  10. Resolve a Service Now / LMR ticket
  11. Send client follow up email
  12. Show client how to use SAM
  13. Resolve 2 issues on a single contact
  14. Direct someone to any line of self help
  15. Advertise the Service Catalogue
  16. Resolve and close an email