Resolve aServiceNow /LMR ticketSend clientan updateon anopen IMShowclient howto useSAMCheckedcustomertickethistoryHave 0returnedIM's in yourqueueResolve 2issues ona singlecontactSendsomeonea KBarticleSubmitrelevantfeedbackon a KMAddcustomernode toan IMAddadditionalcontactinfo to IMDirectsomeoneto any lineof self helpResolveand closean emailResolve5 issuestotalSendclientfollow upemailSametimeclientto confirmissue resolvedAdvertisetheServiceCatalogueResolve aServiceNow /LMR ticketSend clientan updateon anopen IMShowclient howto useSAMCheckedcustomertickethistoryHave 0returnedIM's in yourqueueResolve 2issues ona singlecontactSendsomeonea KBarticleSubmitrelevantfeedbackon a KMAddcustomernode toan IMAddadditionalcontactinfo to IMDirectsomeoneto any lineof self helpResolveand closean emailResolve5 issuestotalSendclientfollow upemailSametimeclientto confirmissue resolvedAdvertisetheServiceCatalogue

SD Quality & Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Service Now / LMR ticket
  2. Send client an update on an open IM
  3. Show client how to use SAM
  4. Checked customer ticket history
  5. Have 0 returned IM's in your queue
  6. Resolve 2 issues on a single contact
  7. Send someone a KB article
  8. Submit relevant feedback on a KM
  9. Add customer node to an IM
  10. Add additional contact info to IM
  11. Direct someone to any line of self help
  12. Resolve and close an email
  13. Resolve 5 issues total
  14. Send client follow up email
  15. Sametimeclient to confirm issue resolved
  16. Advertise the Service Catalogue