This bingo card has 16 words: Resolve 2 issues on a single contact, Direct someone to any line of self help, Sametimeclient to confirm issue resolved, Checked customer ticket history, Resolve 5 issues total, Advertise the Service Catalogue, Send client follow up email, Add additional contact info to IM, Resolve and close an email, Send someone a KB article, Show client how to use SAM, Add customer node to an IM, Resolve a Service Now / LMR ticket, Submit relevant feedback on a KM, Send client an update on an open IM and Have 0 returned IM's in your queue.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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