Shouldhavegotten AAAinfo earlierI cannotdo this, Icannot dothatCondescendingRudeDidn't askbwr tohold forcall outDidn't getborrower'snameNopleasantsalutationDidn't pickup onmodel notmatchingWe neverreceived itJustifiedborrower'sfrustrationAskedCPIquestionswrongUsed thewordhypotheticallyIunderstandhow youfeelDidn'toffer totransfer toloan deptCaller didnot feelsatisfiedHow canI helpyou?Don't haveanythingto do withpayoffThat's notmydepartmentCuttingoffcallerLostcontrolof callOverexplainingDid notexplainnoticeReadhistory outloud toherselfThat's notmydepartmentShouldhavegotten AAAinfo earlierI cannotdo this, Icannot dothatCondescendingRudeDidn't askbwr tohold forcall outDidn't getborrower'snameNopleasantsalutationDidn't pickup onmodel notmatchingWe neverreceived itJustifiedborrower'sfrustrationAskedCPIquestionswrongUsed thewordhypotheticallyIunderstandhow youfeelDidn'toffer totransfer toloan deptCaller didnot feelsatisfiedHow canI helpyou?Don't haveanythingto do withpayoffThat's notmydepartmentCuttingoffcallerLostcontrolof callOverexplainingDid notexplainnoticeReadhistory outloud toherselfThat's notmydepartment

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Should have gotten AAA info earlier
  2. I cannot do this, I cannot do that
  3. Condescending
  4. Rude
  5. Didn't ask bwr to hold for call out
  6. Didn't get borrower's name
  7. No pleasant salutation
  8. Didn't pick up on model not matching
  9. We never received it
  10. Justified borrower's frustration
  11. Asked CPI questions wrong
  12. Used the word hypothetically
  13. I understand how you feel
  14. Didn't offer to transfer to loan dept
  15. Caller did not feel satisfied
  16. How can I help you?
  17. Don't have anything to do with payoff
  18. That's not my department
  19. Cutting off caller
  20. Lost control of call
  21. Overexplaining
  22. Did not explain notice
  23. Read history out loud to herself
  24. That's not my department