Iunderstandhow youfeelDid notexplainnoticeOverexplainingNopleasantsalutationDon't haveanythingto do withpayoffDidn't askbwr tohold forcall outDidn'toffer totransfer toloan deptCaller didnot feelsatisfiedWe neverreceived itHow canI helpyou?Used thewordhypotheticallyAskedCPIquestionswrongShouldhavegotten AAAinfo earlierI cannotdo this, Icannot dothatThat's notmydepartmentCondescendingRudeDidn't getborrower'snameThat's notmydepartmentReadhistory outloud toherselfCuttingoffcallerJustifiedborrower'sfrustrationLostcontrolof callDidn't pickup onmodel notmatchingIunderstandhow youfeelDid notexplainnoticeOverexplainingNopleasantsalutationDon't haveanythingto do withpayoffDidn't askbwr tohold forcall outDidn'toffer totransfer toloan deptCaller didnot feelsatisfiedWe neverreceived itHow canI helpyou?Used thewordhypotheticallyAskedCPIquestionswrongShouldhavegotten AAAinfo earlierI cannotdo this, Icannot dothatThat's notmydepartmentCondescendingRudeDidn't getborrower'snameThat's notmydepartmentReadhistory outloud toherselfCuttingoffcallerJustifiedborrower'sfrustrationLostcontrolof callDidn't pickup onmodel notmatching

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how you feel
  2. Did not explain notice
  3. Overexplaining
  4. No pleasant salutation
  5. Don't have anything to do with payoff
  6. Didn't ask bwr to hold for call out
  7. Didn't offer to transfer to loan dept
  8. Caller did not feel satisfied
  9. We never received it
  10. How can I help you?
  11. Used the word hypothetically
  12. Asked CPI questions wrong
  13. Should have gotten AAA info earlier
  14. I cannot do this, I cannot do that
  15. That's not my department
  16. Condescending
  17. Rude
  18. Didn't get borrower's name
  19. That's not my department
  20. Read history out loud to herself
  21. Cutting off caller
  22. Justified borrower's frustration
  23. Lost control of call
  24. Didn't pick up on model not matching