NopleasantsalutationLostcontrolof callWe neverreceived itShouldhavegotten AAAinfo earlierThat's notmydepartmentDidn't askbwr tohold forcall outJustifiedborrower'sfrustrationDid notexplainnoticeReadhistory outloud toherselfDidn't pickup onmodel notmatchingDon't haveanythingto do withpayoffAskedCPIquestionswrongThat's notmydepartmentOverexplainingDidn't getborrower'snameI cannotdo this, Icannot dothatRudeUsed thewordhypotheticallyIunderstandhow youfeelCaller didnot feelsatisfiedCondescendingCuttingoffcallerDidn'toffer totransfer toloan deptHow canI helpyou?NopleasantsalutationLostcontrolof callWe neverreceived itShouldhavegotten AAAinfo earlierThat's notmydepartmentDidn't askbwr tohold forcall outJustifiedborrower'sfrustrationDid notexplainnoticeReadhistory outloud toherselfDidn't pickup onmodel notmatchingDon't haveanythingto do withpayoffAskedCPIquestionswrongThat's notmydepartmentOverexplainingDidn't getborrower'snameI cannotdo this, Icannot dothatRudeUsed thewordhypotheticallyIunderstandhow youfeelCaller didnot feelsatisfiedCondescendingCuttingoffcallerDidn'toffer totransfer toloan deptHow canI helpyou?

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No pleasant salutation
  2. Lost control of call
  3. We never received it
  4. Should have gotten AAA info earlier
  5. That's not my department
  6. Didn't ask bwr to hold for call out
  7. Justified borrower's frustration
  8. Did not explain notice
  9. Read history out loud to herself
  10. Didn't pick up on model not matching
  11. Don't have anything to do with payoff
  12. Asked CPI questions wrong
  13. That's not my department
  14. Overexplaining
  15. Didn't get borrower's name
  16. I cannot do this, I cannot do that
  17. Rude
  18. Used the word hypothetically
  19. I understand how you feel
  20. Caller did not feel satisfied
  21. Condescending
  22. Cutting off caller
  23. Didn't offer to transfer to loan dept
  24. How can I help you?