OverexplainingDidn't askbwr tohold forcall outCuttingoffcallerCondescendingDid notexplainnoticeI cannotdo this, Icannot dothatShouldhavegotten AAAinfo earlierIunderstandhow youfeelThat's notmydepartmentThat's notmydepartmentRudeNopleasantsalutationDidn't getborrower'snameDon't haveanythingto do withpayoffDidn'toffer totransfer toloan deptDidn't pickup onmodel notmatchingWe neverreceived itJustifiedborrower'sfrustrationLostcontrolof callUsed thewordhypotheticallyAskedCPIquestionswrongHow canI helpyou?Readhistory outloud toherselfCaller didnot feelsatisfiedOverexplainingDidn't askbwr tohold forcall outCuttingoffcallerCondescendingDid notexplainnoticeI cannotdo this, Icannot dothatShouldhavegotten AAAinfo earlierIunderstandhow youfeelThat's notmydepartmentThat's notmydepartmentRudeNopleasantsalutationDidn't getborrower'snameDon't haveanythingto do withpayoffDidn'toffer totransfer toloan deptDidn't pickup onmodel notmatchingWe neverreceived itJustifiedborrower'sfrustrationLostcontrolof callUsed thewordhypotheticallyAskedCPIquestionswrongHow canI helpyou?Readhistory outloud toherselfCaller didnot feelsatisfied

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overexplaining
  2. Didn't ask bwr to hold for call out
  3. Cutting off caller
  4. Condescending
  5. Did not explain notice
  6. I cannot do this, I cannot do that
  7. Should have gotten AAA info earlier
  8. I understand how you feel
  9. That's not my department
  10. That's not my department
  11. Rude
  12. No pleasant salutation
  13. Didn't get borrower's name
  14. Don't have anything to do with payoff
  15. Didn't offer to transfer to loan dept
  16. Didn't pick up on model not matching
  17. We never received it
  18. Justified borrower's frustration
  19. Lost control of call
  20. Used the word hypothetically
  21. Asked CPI questions wrong
  22. How can I help you?
  23. Read history out loud to herself
  24. Caller did not feel satisfied