CuttingoffcallerOverexplainingDidn't askbwr tohold forcall outThat's notmydepartmentShouldhavegotten AAAinfo earlierDidn't getborrower'snameCondescendingReadhistory outloud toherselfThat's notmydepartmentHow canI helpyou?AskedCPIquestionswrongI cannotdo this, Icannot dothatDon't haveanythingto do withpayoffDidn't pickup onmodel notmatchingNopleasantsalutationDidn'toffer totransfer toloan deptUsed thewordhypotheticallyJustifiedborrower'sfrustrationIunderstandhow youfeelLostcontrolof callCaller didnot feelsatisfiedWe neverreceived itDid notexplainnoticeRudeCuttingoffcallerOverexplainingDidn't askbwr tohold forcall outThat's notmydepartmentShouldhavegotten AAAinfo earlierDidn't getborrower'snameCondescendingReadhistory outloud toherselfThat's notmydepartmentHow canI helpyou?AskedCPIquestionswrongI cannotdo this, Icannot dothatDon't haveanythingto do withpayoffDidn't pickup onmodel notmatchingNopleasantsalutationDidn'toffer totransfer toloan deptUsed thewordhypotheticallyJustifiedborrower'sfrustrationIunderstandhow youfeelLostcontrolof callCaller didnot feelsatisfiedWe neverreceived itDid notexplainnoticeRude

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Cutting off caller
  2. Overexplaining
  3. Didn't ask bwr to hold for call out
  4. That's not my department
  5. Should have gotten AAA info earlier
  6. Didn't get borrower's name
  7. Condescending
  8. Read history out loud to herself
  9. That's not my department
  10. How can I help you?
  11. Asked CPI questions wrong
  12. I cannot do this, I cannot do that
  13. Don't have anything to do with payoff
  14. Didn't pick up on model not matching
  15. No pleasant salutation
  16. Didn't offer to transfer to loan dept
  17. Used the word hypothetically
  18. Justified borrower's frustration
  19. I understand how you feel
  20. Lost control of call
  21. Caller did not feel satisfied
  22. We never received it
  23. Did not explain notice
  24. Rude