That's notmydepartmentDon't haveanythingto do withpayoffI cannotdo this, Icannot dothatNopleasantsalutationUsed thewordhypotheticallyDid notexplainnoticeIunderstandhow youfeelDidn't getborrower'snameDidn't pickup onmodel notmatchingRudeHow canI helpyou?Caller didnot feelsatisfiedThat's notmydepartmentLostcontrolof callReadhistory outloud toherselfWe neverreceived itOverexplainingAskedCPIquestionswrongDidn't askbwr tohold forcall outDidn'toffer totransfer toloan deptJustifiedborrower'sfrustrationCuttingoffcallerShouldhavegotten AAAinfo earlierCondescendingThat's notmydepartmentDon't haveanythingto do withpayoffI cannotdo this, Icannot dothatNopleasantsalutationUsed thewordhypotheticallyDid notexplainnoticeIunderstandhow youfeelDidn't getborrower'snameDidn't pickup onmodel notmatchingRudeHow canI helpyou?Caller didnot feelsatisfiedThat's notmydepartmentLostcontrolof callReadhistory outloud toherselfWe neverreceived itOverexplainingAskedCPIquestionswrongDidn't askbwr tohold forcall outDidn'toffer totransfer toloan deptJustifiedborrower'sfrustrationCuttingoffcallerShouldhavegotten AAAinfo earlierCondescending

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That's not my department
  2. Don't have anything to do with payoff
  3. I cannot do this, I cannot do that
  4. No pleasant salutation
  5. Used the word hypothetically
  6. Did not explain notice
  7. I understand how you feel
  8. Didn't get borrower's name
  9. Didn't pick up on model not matching
  10. Rude
  11. How can I help you?
  12. Caller did not feel satisfied
  13. That's not my department
  14. Lost control of call
  15. Read history out loud to herself
  16. We never received it
  17. Overexplaining
  18. Asked CPI questions wrong
  19. Didn't ask bwr to hold for call out
  20. Didn't offer to transfer to loan dept
  21. Justified borrower's frustration
  22. Cutting off caller
  23. Should have gotten AAA info earlier
  24. Condescending