NopleasantsalutationShouldhavegotten AAAinfo earlierCondescendingThat's notmydepartmentIunderstandhow youfeelDidn't askbwr tohold forcall outCaller didnot feelsatisfiedThat's notmydepartmentDon't haveanythingto do withpayoffDidn'toffer totransfer toloan deptWe neverreceived itCuttingoffcallerLostcontrolof callDid notexplainnoticeOverexplainingAskedCPIquestionswrongHow canI helpyou?Justifiedborrower'sfrustrationI cannotdo this, Icannot dothatDidn't pickup onmodel notmatchingRudeUsed thewordhypotheticallyReadhistory outloud toherselfDidn't getborrower'snameNopleasantsalutationShouldhavegotten AAAinfo earlierCondescendingThat's notmydepartmentIunderstandhow youfeelDidn't askbwr tohold forcall outCaller didnot feelsatisfiedThat's notmydepartmentDon't haveanythingto do withpayoffDidn'toffer totransfer toloan deptWe neverreceived itCuttingoffcallerLostcontrolof callDid notexplainnoticeOverexplainingAskedCPIquestionswrongHow canI helpyou?Justifiedborrower'sfrustrationI cannotdo this, Icannot dothatDidn't pickup onmodel notmatchingRudeUsed thewordhypotheticallyReadhistory outloud toherselfDidn't getborrower'sname

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No pleasant salutation
  2. Should have gotten AAA info earlier
  3. Condescending
  4. That's not my department
  5. I understand how you feel
  6. Didn't ask bwr to hold for call out
  7. Caller did not feel satisfied
  8. That's not my department
  9. Don't have anything to do with payoff
  10. Didn't offer to transfer to loan dept
  11. We never received it
  12. Cutting off caller
  13. Lost control of call
  14. Did not explain notice
  15. Overexplaining
  16. Asked CPI questions wrong
  17. How can I help you?
  18. Justified borrower's frustration
  19. I cannot do this, I cannot do that
  20. Didn't pick up on model not matching
  21. Rude
  22. Used the word hypothetically
  23. Read history out loud to herself
  24. Didn't get borrower's name