Didn't pickup onmodel notmatchingOverexplainingReadhistory outloud toherselfI cannotdo this, Icannot dothatLostcontrolof callCuttingoffcallerThat's notmydepartmentRudeHow canI helpyou?CondescendingDid notexplainnoticeThat's notmydepartmentUsed thewordhypotheticallyDidn'toffer totransfer toloan deptIunderstandhow youfeelDidn't askbwr tohold forcall outAskedCPIquestionswrongDon't haveanythingto do withpayoffWe neverreceived itShouldhavegotten AAAinfo earlierDidn't getborrower'snameCaller didnot feelsatisfiedNopleasantsalutationJustifiedborrower'sfrustrationDidn't pickup onmodel notmatchingOverexplainingReadhistory outloud toherselfI cannotdo this, Icannot dothatLostcontrolof callCuttingoffcallerThat's notmydepartmentRudeHow canI helpyou?CondescendingDid notexplainnoticeThat's notmydepartmentUsed thewordhypotheticallyDidn'toffer totransfer toloan deptIunderstandhow youfeelDidn't askbwr tohold forcall outAskedCPIquestionswrongDon't haveanythingto do withpayoffWe neverreceived itShouldhavegotten AAAinfo earlierDidn't getborrower'snameCaller didnot feelsatisfiedNopleasantsalutationJustifiedborrower'sfrustration

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't pick up on model not matching
  2. Overexplaining
  3. Read history out loud to herself
  4. I cannot do this, I cannot do that
  5. Lost control of call
  6. Cutting off caller
  7. That's not my department
  8. Rude
  9. How can I help you?
  10. Condescending
  11. Did not explain notice
  12. That's not my department
  13. Used the word hypothetically
  14. Didn't offer to transfer to loan dept
  15. I understand how you feel
  16. Didn't ask bwr to hold for call out
  17. Asked CPI questions wrong
  18. Don't have anything to do with payoff
  19. We never received it
  20. Should have gotten AAA info earlier
  21. Didn't get borrower's name
  22. Caller did not feel satisfied
  23. No pleasant salutation
  24. Justified borrower's frustration