Didn'toffer totransfer toloan deptWe neverreceived itThat's notmydepartmentJustifiedborrower'sfrustrationDid notexplainnoticeThat's notmydepartmentCaller didnot feelsatisfiedNopleasantsalutationDidn't askbwr tohold forcall outAskedCPIquestionswrongCondescendingOverexplainingDidn't pickup onmodel notmatchingLostcontrolof callCuttingoffcallerI cannotdo this, Icannot dothatUsed thewordhypotheticallyDon't haveanythingto do withpayoffHow canI helpyou?Readhistory outloud toherselfIunderstandhow youfeelDidn't getborrower'snameRudeShouldhavegotten AAAinfo earlierDidn'toffer totransfer toloan deptWe neverreceived itThat's notmydepartmentJustifiedborrower'sfrustrationDid notexplainnoticeThat's notmydepartmentCaller didnot feelsatisfiedNopleasantsalutationDidn't askbwr tohold forcall outAskedCPIquestionswrongCondescendingOverexplainingDidn't pickup onmodel notmatchingLostcontrolof callCuttingoffcallerI cannotdo this, Icannot dothatUsed thewordhypotheticallyDon't haveanythingto do withpayoffHow canI helpyou?Readhistory outloud toherselfIunderstandhow youfeelDidn't getborrower'snameRudeShouldhavegotten AAAinfo earlier

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't offer to transfer to loan dept
  2. We never received it
  3. That's not my department
  4. Justified borrower's frustration
  5. Did not explain notice
  6. That's not my department
  7. Caller did not feel satisfied
  8. No pleasant salutation
  9. Didn't ask bwr to hold for call out
  10. Asked CPI questions wrong
  11. Condescending
  12. Overexplaining
  13. Didn't pick up on model not matching
  14. Lost control of call
  15. Cutting off caller
  16. I cannot do this, I cannot do that
  17. Used the word hypothetically
  18. Don't have anything to do with payoff
  19. How can I help you?
  20. Read history out loud to herself
  21. I understand how you feel
  22. Didn't get borrower's name
  23. Rude
  24. Should have gotten AAA info earlier