This bingo card has a free space and 24 words: How can I help you?, Lost control of call, I understand how you feel, Did not explain notice, Read history out loud to herself, Don't have anything to do with payoff, Overexplaining, That's not my department, Cutting off caller, Rude, Didn't offer to transfer to loan dept, I cannot do this, I cannot do that, Condescending, We never received it, Asked CPI questions wrong, Should have gotten AAA info earlier, Used the word hypothetically, Didn't ask bwr to hold for call out, No pleasant salutation, That's not my department, Caller did not feel satisfied, Didn't get borrower's name, Didn't pick up on model not matching and Justified borrower's frustration.
⚠ This card has duplicate items: That's not my department (2)
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