Ask the RSAwhat they aredressing up asfor Halloween.Walk the RSAthroughresolution ontheir end."NickCage" (callunder 60seconds)FREESPACEGivetailoredappreciationstatement.Saysomethingis"spooky"Callunder 2minutes.Say"bam"Provide a directnumber to adepartmentyou'retransferring to.What broughtthe customerinto the storetoday?Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)Ask if thecustomerhas anyotherquestions.Say"meow"Ask whothey want towin theworld series.Ask howthe iPhonelaunch isgoing.Ask the RSAwhat they aredressing up asfor Halloween.Walk the RSAthroughresolution ontheir end."NickCage" (callunder 60seconds)FREESPACEGivetailoredappreciationstatement.Saysomethingis"spooky"Callunder 2minutes.Say"bam"Provide a directnumber to adepartmentyou'retransferring to.What broughtthe customerinto the storetoday?Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)Ask if thecustomerhas anyotherquestions.Say"meow"Ask whothey want towin theworld series.Ask howthe iPhonelaunch isgoing.

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the RSA what they are dressing up as for Halloween.
  2. Walk the RSA through resolution on their end.
  3. "Nick Cage" (call under 60 seconds)
  4. FREE SPACE
  5. Give tailored appreciation statement.
  6. Say something is "spooky"
  7. Call under 2 minutes.
  8. Say "bam"
  9. Provide a direct number to a department you're transferring to.
  10. What brought the customer into the store today?
  11. Call under 3 minutes.
  12. Walk the rsa through a C2 doc (don't just notate)
  13. Ask if the customer has any other questions.
  14. Say "meow"
  15. Ask who they want to win the world series.
  16. Ask how the iPhone launch is going.