Provide a directnumber to adepartmentyou'retransferring to.Walk the RSAthroughresolution ontheir end.Say"bam"Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)Callunder 2minutes.Ask the RSAwhat they aredressing up asfor Halloween.FREESPACE"NickCage" (callunder 60seconds)Saysomethingis"spooky"Givetailoredappreciationstatement.Ask whothey want towin theworld series.What broughtthe customerinto the storetoday?Ask if thecustomerhas anyotherquestions.Say"meow"Ask howthe iPhonelaunch isgoing.Provide a directnumber to adepartmentyou'retransferring to.Walk the RSAthroughresolution ontheir end.Say"bam"Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)Callunder 2minutes.Ask the RSAwhat they aredressing up asfor Halloween.FREESPACE"NickCage" (callunder 60seconds)Saysomethingis"spooky"Givetailoredappreciationstatement.Ask whothey want towin theworld series.What broughtthe customerinto the storetoday?Ask if thecustomerhas anyotherquestions.Say"meow"Ask howthe iPhonelaunch isgoing.

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a direct number to a department you're transferring to.
  2. Walk the RSA through resolution on their end.
  3. Say "bam"
  4. Call under 3 minutes.
  5. Walk the rsa through a C2 doc (don't just notate)
  6. Call under 2 minutes.
  7. Ask the RSA what they are dressing up as for Halloween.
  8. FREE SPACE
  9. "Nick Cage" (call under 60 seconds)
  10. Say something is "spooky"
  11. Give tailored appreciation statement.
  12. Ask who they want to win the world series.
  13. What brought the customer into the store today?
  14. Ask if the customer has any other questions.
  15. Say "meow"
  16. Ask how the iPhone launch is going.