Walk the rsathrough a C2doc (don'tjust notate)Ask if thecustomerhas anyotherquestions.Callunder 3minutes.Givetailoredappreciationstatement.Callunder 2minutes.Ask whothey want towin theworld series.Provide a directnumber to adepartmentyou'retransferring to.Ask the RSAwhat they aredressing up asfor Halloween.Saysomethingis"spooky"Say"bam"Walk the RSAthroughresolution ontheir end.FREESPACEWhat broughtthe customerinto the storetoday?Ask howthe iPhonelaunch isgoing.Say"meow""NickCage" (callunder 60seconds)Walk the rsathrough a C2doc (don'tjust notate)Ask if thecustomerhas anyotherquestions.Callunder 3minutes.Givetailoredappreciationstatement.Callunder 2minutes.Ask whothey want towin theworld series.Provide a directnumber to adepartmentyou'retransferring to.Ask the RSAwhat they aredressing up asfor Halloween.Saysomethingis"spooky"Say"bam"Walk the RSAthroughresolution ontheir end.FREESPACEWhat broughtthe customerinto the storetoday?Ask howthe iPhonelaunch isgoing.Say"meow""NickCage" (callunder 60seconds)

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk the rsa through a C2 doc (don't just notate)
  2. Ask if the customer has any other questions.
  3. Call under 3 minutes.
  4. Give tailored appreciation statement.
  5. Call under 2 minutes.
  6. Ask who they want to win the world series.
  7. Provide a direct number to a department you're transferring to.
  8. Ask the RSA what they are dressing up as for Halloween.
  9. Say something is "spooky"
  10. Say "bam"
  11. Walk the RSA through resolution on their end.
  12. FREE SPACE
  13. What brought the customer into the store today?
  14. Ask how the iPhone launch is going.
  15. Say "meow"
  16. "Nick Cage" (call under 60 seconds)