Provide a directnumber to adepartmentyou'retransferring to.Givetailoredappreciationstatement."NickCage" (callunder 60seconds)Ask howthe iPhonelaunch isgoing.Say"bam"Callunder 3minutes.Callunder 2minutes.Say"meow"Ask whothey want towin theworld series.What broughtthe customerinto the storetoday?Ask the RSAwhat they aredressing up asfor Halloween.Walk the rsathrough a C2doc (don'tjust notate)Walk the RSAthroughresolution ontheir end.Saysomethingis"spooky"Ask if thecustomerhas anyotherquestions.FREESPACEProvide a directnumber to adepartmentyou'retransferring to.Givetailoredappreciationstatement."NickCage" (callunder 60seconds)Ask howthe iPhonelaunch isgoing.Say"bam"Callunder 3minutes.Callunder 2minutes.Say"meow"Ask whothey want towin theworld series.What broughtthe customerinto the storetoday?Ask the RSAwhat they aredressing up asfor Halloween.Walk the rsathrough a C2doc (don'tjust notate)Walk the RSAthroughresolution ontheir end.Saysomethingis"spooky"Ask if thecustomerhas anyotherquestions.FREESPACE

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a direct number to a department you're transferring to.
  2. Give tailored appreciation statement.
  3. "Nick Cage" (call under 60 seconds)
  4. Ask how the iPhone launch is going.
  5. Say "bam"
  6. Call under 3 minutes.
  7. Call under 2 minutes.
  8. Say "meow"
  9. Ask who they want to win the world series.
  10. What brought the customer into the store today?
  11. Ask the RSA what they are dressing up as for Halloween.
  12. Walk the rsa through a C2 doc (don't just notate)
  13. Walk the RSA through resolution on their end.
  14. Say something is "spooky"
  15. Ask if the customer has any other questions.
  16. FREE SPACE