Say"meow"Ask howthe iPhonelaunch isgoing.Ask whothey want towin theworld series.Callunder 2minutes.Provide a directnumber to adepartmentyou'retransferring to.FREESPACESaysomethingis"spooky"Ask the RSAwhat they aredressing up asfor Halloween.Say"bam"Callunder 3minutes.Givetailoredappreciationstatement.Walk the RSAthroughresolution ontheir end."NickCage" (callunder 60seconds)Ask if thecustomerhas anyotherquestions.Walk the rsathrough a C2doc (don'tjust notate)What broughtthe customerinto the storetoday?Say"meow"Ask howthe iPhonelaunch isgoing.Ask whothey want towin theworld series.Callunder 2minutes.Provide a directnumber to adepartmentyou'retransferring to.FREESPACESaysomethingis"spooky"Ask the RSAwhat they aredressing up asfor Halloween.Say"bam"Callunder 3minutes.Givetailoredappreciationstatement.Walk the RSAthroughresolution ontheir end."NickCage" (callunder 60seconds)Ask if thecustomerhas anyotherquestions.Walk the rsathrough a C2doc (don'tjust notate)What broughtthe customerinto the storetoday?

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say "meow"
  2. Ask how the iPhone launch is going.
  3. Ask who they want to win the world series.
  4. Call under 2 minutes.
  5. Provide a direct number to a department you're transferring to.
  6. FREE SPACE
  7. Say something is "spooky"
  8. Ask the RSA what they are dressing up as for Halloween.
  9. Say "bam"
  10. Call under 3 minutes.
  11. Give tailored appreciation statement.
  12. Walk the RSA through resolution on their end.
  13. "Nick Cage" (call under 60 seconds)
  14. Ask if the customer has any other questions.
  15. Walk the rsa through a C2 doc (don't just notate)
  16. What brought the customer into the store today?