Ask the RSAwhat they aredressing up asfor Halloween.Ask if thecustomerhas anyotherquestions.FREESPACEWalk the RSAthroughresolution ontheir end.Ask howthe iPhonelaunch isgoing.Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)What broughtthe customerinto the storetoday?Provide a directnumber to adepartmentyou'retransferring to."NickCage" (callunder 60seconds)Callunder 2minutes.Say"bam"Givetailoredappreciationstatement.Say"meow"Ask whothey want towin theworld series.Saysomethingis"spooky"Ask the RSAwhat they aredressing up asfor Halloween.Ask if thecustomerhas anyotherquestions.FREESPACEWalk the RSAthroughresolution ontheir end.Ask howthe iPhonelaunch isgoing.Callunder 3minutes.Walk the rsathrough a C2doc (don'tjust notate)What broughtthe customerinto the storetoday?Provide a directnumber to adepartmentyou'retransferring to."NickCage" (callunder 60seconds)Callunder 2minutes.Say"bam"Givetailoredappreciationstatement.Say"meow"Ask whothey want towin theworld series.Saysomethingis"spooky"

#DulinHardThings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the RSA what they are dressing up as for Halloween.
  2. Ask if the customer has any other questions.
  3. FREE SPACE
  4. Walk the RSA through resolution on their end.
  5. Ask how the iPhone launch is going.
  6. Call under 3 minutes.
  7. Walk the rsa through a C2 doc (don't just notate)
  8. What brought the customer into the store today?
  9. Provide a direct number to a department you're transferring to.
  10. "Nick Cage" (call under 60 seconds)
  11. Call under 2 minutes.
  12. Say "bam"
  13. Give tailored appreciation statement.
  14. Say "meow"
  15. Ask who they want to win the world series.
  16. Say something is "spooky"