wish amember aHappyBirthdayuselanguageline on acallresolve abilling issue(directly orBB request)get verbalconsent andsend authrep formschedule anappointmentcheckeligibilityin statesystemsend 4+compassioncardsset acommitmentto check onPA progresscallpharmacyaftercorrecting altins flagsendmaterialsto a NON-MEMBERadvise amember ofBabyBlocks, etc.stumpaSME!!schedule adentistappointmentoffer to file anappeal/grievancechangePCP for4+ familymembersexplainNPN orHMSO planto a callercompleteHRAcall aproviderabout adenied PAaddress amember'sUTD/HEDISgap(s) incaresubmit 10+Macessrequests in1 dayfind a painmanagementdoctor takingnew patientsmake acallerlaugh!!submitCOBrequestfind an in-networkBHproviderbackdatePCP viaMacesswish amember aHappyBirthdayuselanguageline on acallresolve abilling issue(directly orBB request)get verbalconsent andsend authrep formschedule anappointmentcheckeligibilityin statesystemsend 4+compassioncardsset acommitmentto check onPA progresscallpharmacyaftercorrecting altins flagsendmaterialsto a NON-MEMBERadvise amember ofBabyBlocks, etc.stumpaSME!!schedule adentistappointmentoffer to file anappeal/grievancechangePCP for4+ familymembersexplainNPN orHMSO planto a callercompleteHRAcall aproviderabout adenied PAaddress amember'sUTD/HEDISgap(s) incaresubmit 10+Macessrequests in1 dayfind a painmanagementdoctor takingnew patientsmake acallerlaugh!!submitCOBrequestfind an in-networkBHproviderbackdatePCP viaMacess

CALL BINGO!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. wish a member a Happy Birthday
  2. use language line on a call
  3. resolve a billing issue (directly or BB request)
  4. get verbal consent and send auth rep form
  5. schedule an appointment
  6. check eligibility in state system
  7. send 4+ compassion cards
  8. set a commitment to check on PA progress
  9. call pharmacy after correcting alt ins flag
  10. send materials to a NON-MEMBER
  11. advise a member of Baby Blocks, etc.
  12. stump a SME!!
  13. schedule a dentist appointment
  14. offer to file an appeal/grievance
  15. change PCP for 4+ family members
  16. explain NPN or HMSO plan to a caller
  17. complete HRA
  18. call a provider about a denied PA
  19. address a member's UTD/HEDIS gap(s) in care
  20. submit 10+ Macess requests in 1 day
  21. find a pain management doctor taking new patients
  22. make a caller laugh!!
  23. submit COB request
  24. find an in-network BH provider
  25. backdate PCP via Macess