explainNPN orHMSO planto a calleroffer to file anappeal/grievancesubmit 10+Macessrequests in1 dayfind an in-networkBHprovidersend 4+compassioncardscall aproviderabout adenied PAsendmaterialsto a NON-MEMBERresolve abilling issue(directly orBB request)set acommitmentto check onPA progressadvise amember ofBabyBlocks, etc.get verbalconsent andsend authrep formbackdatePCP viaMacessuselanguageline on acallcheckeligibilityin statesystemcallpharmacyaftercorrecting altins flagchangePCP for4+ familymembersmake acallerlaugh!!stumpaSME!!schedule anappointmentsubmitCOBrequestcompleteHRAfind a painmanagementdoctor takingnew patientsschedule adentistappointmentwish amember aHappyBirthdayaddress amember'sUTD/HEDISgap(s) incareexplainNPN orHMSO planto a calleroffer to file anappeal/grievancesubmit 10+Macessrequests in1 dayfind an in-networkBHprovidersend 4+compassioncardscall aproviderabout adenied PAsendmaterialsto a NON-MEMBERresolve abilling issue(directly orBB request)set acommitmentto check onPA progressadvise amember ofBabyBlocks, etc.get verbalconsent andsend authrep formbackdatePCP viaMacessuselanguageline on acallcheckeligibilityin statesystemcallpharmacyaftercorrecting altins flagchangePCP for4+ familymembersmake acallerlaugh!!stumpaSME!!schedule anappointmentsubmitCOBrequestcompleteHRAfind a painmanagementdoctor takingnew patientsschedule adentistappointmentwish amember aHappyBirthdayaddress amember'sUTD/HEDISgap(s) incare

CALL BINGO!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. explain NPN or HMSO plan to a caller
  2. offer to file an appeal/grievance
  3. submit 10+ Macess requests in 1 day
  4. find an in-network BH provider
  5. send 4+ compassion cards
  6. call a provider about a denied PA
  7. send materials to a NON-MEMBER
  8. resolve a billing issue (directly or BB request)
  9. set a commitment to check on PA progress
  10. advise a member of Baby Blocks, etc.
  11. get verbal consent and send auth rep form
  12. backdate PCP via Macess
  13. use language line on a call
  14. check eligibility in state system
  15. call pharmacy after correcting alt ins flag
  16. change PCP for 4+ family members
  17. make a caller laugh!!
  18. stump a SME!!
  19. schedule an appointment
  20. submit COB request
  21. complete HRA
  22. find a pain management doctor taking new patients
  23. schedule a dentist appointment
  24. wish a member a Happy Birthday
  25. address a member's UTD/HEDIS gap(s) in care