schedule anappointmentchangePCP for4+ familymembersresolve abilling issue(directly orBB request)checkeligibilityin statesystemsend 4+compassioncardsadvise amember ofBabyBlocks, etc.offer to file anappeal/grievancefind a painmanagementdoctor takingnew patientsaddress amember'sUTD/HEDISgap(s) incaremake acallerlaugh!!callpharmacyaftercorrecting altins flagschedule adentistappointmentexplainNPN orHMSO planto a callerfind an in-networkBHprovidersubmitCOBrequestsubmit 10+Macessrequests in1 daycompleteHRAsendmaterialsto a NON-MEMBERcall aproviderabout adenied PAwish amember aHappyBirthdayuselanguageline on acallstumpaSME!!set acommitmentto check onPA progressbackdatePCP viaMacessget verbalconsent andsend authrep formschedule anappointmentchangePCP for4+ familymembersresolve abilling issue(directly orBB request)checkeligibilityin statesystemsend 4+compassioncardsadvise amember ofBabyBlocks, etc.offer to file anappeal/grievancefind a painmanagementdoctor takingnew patientsaddress amember'sUTD/HEDISgap(s) incaremake acallerlaugh!!callpharmacyaftercorrecting altins flagschedule adentistappointmentexplainNPN orHMSO planto a callerfind an in-networkBHprovidersubmitCOBrequestsubmit 10+Macessrequests in1 daycompleteHRAsendmaterialsto a NON-MEMBERcall aproviderabout adenied PAwish amember aHappyBirthdayuselanguageline on acallstumpaSME!!set acommitmentto check onPA progressbackdatePCP viaMacessget verbalconsent andsend authrep form

CALL BINGO!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. schedule an appointment
  2. change PCP for 4+ family members
  3. resolve a billing issue (directly or BB request)
  4. check eligibility in state system
  5. send 4+ compassion cards
  6. advise a member of Baby Blocks, etc.
  7. offer to file an appeal/grievance
  8. find a pain management doctor taking new patients
  9. address a member's UTD/HEDIS gap(s) in care
  10. make a caller laugh!!
  11. call pharmacy after correcting alt ins flag
  12. schedule a dentist appointment
  13. explain NPN or HMSO plan to a caller
  14. find an in-network BH provider
  15. submit COB request
  16. submit 10+ Macess requests in 1 day
  17. complete HRA
  18. send materials to a NON-MEMBER
  19. call a provider about a denied PA
  20. wish a member a Happy Birthday
  21. use language line on a call
  22. stump a SME!!
  23. set a commitment to check on PA progress
  24. backdate PCP via Macess
  25. get verbal consent and send auth rep form