set acommitmentto check onPA progressexplainNPN orHMSO planto a callersubmitCOBrequestschedule adentistappointmentbackdatePCP viaMacesssendmaterialsto a NON-MEMBERcheckeligibilityin statesystemcompleteHRAsubmit 10+Macessrequests in1 daymake acallerlaugh!!stumpaSME!!find a painmanagementdoctor takingnew patientsget verbalconsent andsend authrep formuselanguageline on acallsend 4+compassioncardswish amember aHappyBirthdayfind an in-networkBHproviderresolve abilling issue(directly orBB request)changePCP for4+ familymemberscall aproviderabout adenied PAoffer to file anappeal/grievanceadvise amember ofBabyBlocks, etc.address amember'sUTD/HEDISgap(s) incareschedule anappointmentcallpharmacyaftercorrecting altins flagset acommitmentto check onPA progressexplainNPN orHMSO planto a callersubmitCOBrequestschedule adentistappointmentbackdatePCP viaMacesssendmaterialsto a NON-MEMBERcheckeligibilityin statesystemcompleteHRAsubmit 10+Macessrequests in1 daymake acallerlaugh!!stumpaSME!!find a painmanagementdoctor takingnew patientsget verbalconsent andsend authrep formuselanguageline on acallsend 4+compassioncardswish amember aHappyBirthdayfind an in-networkBHproviderresolve abilling issue(directly orBB request)changePCP for4+ familymemberscall aproviderabout adenied PAoffer to file anappeal/grievanceadvise amember ofBabyBlocks, etc.address amember'sUTD/HEDISgap(s) incareschedule anappointmentcallpharmacyaftercorrecting altins flag

CALL BINGO!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. set a commitment to check on PA progress
  2. explain NPN or HMSO plan to a caller
  3. submit COB request
  4. schedule a dentist appointment
  5. backdate PCP via Macess
  6. send materials to a NON-MEMBER
  7. check eligibility in state system
  8. complete HRA
  9. submit 10+ Macess requests in 1 day
  10. make a caller laugh!!
  11. stump a SME!!
  12. find a pain management doctor taking new patients
  13. get verbal consent and send auth rep form
  14. use language line on a call
  15. send 4+ compassion cards
  16. wish a member a Happy Birthday
  17. find an in-network BH provider
  18. resolve a billing issue (directly or BB request)
  19. change PCP for 4+ family members
  20. call a provider about a denied PA
  21. offer to file an appeal/grievance
  22. advise a member of Baby Blocks, etc.
  23. address a member's UTD/HEDIS gap(s) in care
  24. schedule an appointment
  25. call pharmacy after correcting alt ins flag