This bingo card has 25 words: schedule an appointment, find a pain management doctor taking new patients, complete HRA, change PCP for 4+ family members, backdate PCP via Macess, submit COB request, offer to file an appeal/grievance, send materials to a NON-MEMBER, submit 10+ Macess requests in 1 day, check eligibility in state system, resolve a billing issue (directly or BB request), set a commitment to check on PA progress, stump a SME!!, call pharmacy after correcting alt ins flag, use language line on a call, get verbal consent and send auth rep form, advise a member of Baby Blocks, etc., schedule a dentist appointment, address a member's UTD/HEDIS gap(s) in care, find an in-network BH provider, explain NPN or HMSO plan to a caller, make a caller laugh!!, send 4+ compassion cards, wish a member a Happy Birthday and call a provider about a denied PA.
NOT-SO-SPOOKY CALL BINGO!! | ECC Bingo | ECO Scheduling Bingo | Claims | Linguava Call Center Bingo
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