agent asksfor yourname aftergivencustomerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyoutcustomer says"store told mecorporatewould fix thissending acoachingopp for anABQ agentcustomerrefused toprovide info,just want asupagentmentions callgoing overlunch/breakasks aboutgivingcourtesydiscounts/EPPto customerfile a thirdpartycomplaintstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the callrequestOEMreplacementhaving to askcustomer tostop beingabusiveexplaininglemon policymultipletimesoh wait, thecustomer justdisconnectedagent advisescare wouldn'ttake call fromRS agentmysupervisortold me tocall a pro"agentcommentson hold timefor pro queuecustomerasks yoursupervisorsnamecustomer usesterm"unacceptablehave to advisethat oursupervisorisn't customerfacingcoachingon INDYagentagenteating onthe phonecustomerrefuses tospeak tomanufactureragent asksfor yourname aftergivencustomerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyoutcustomer says"store told mecorporatewould fix thissending acoachingopp for anABQ agentcustomerrefused toprovide info,just want asupagentmentions callgoing overlunch/breakasks aboutgivingcourtesydiscounts/EPPto customerfile a thirdpartycomplaintstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the callrequestOEMreplacementhaving to askcustomer tostop beingabusiveexplaininglemon policymultipletimesoh wait, thecustomer justdisconnectedagent advisescare wouldn'ttake call fromRS agentmysupervisortold me tocall a pro"agentcommentson hold timefor pro queuecustomerasks yoursupervisorsnamecustomer usesterm"unacceptablehave to advisethat oursupervisorisn't customerfacingcoachingon INDYagentagenteating onthe phonecustomerrefuses tospeak tomanufacturer

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
N
5
G
6
B
7
I
8
B
9
G
10
I
11
O
12
O
13
N
14
B
15
I
16
B
17
G
18
B
19
G
20
N
21
O
22
O
23
G
24
I
  1. O-agent asks for your name after given
  2. N-customer refuses to call back during ISP/Vendor business hours
  3. I-denying the store a buyout
  4. N-customer says "store told me corporate would fix this
  5. G-sending a coaching opp for an ABQ agent
  6. B-customer refused to provide info, just want a sup
  7. I-agent mentions call going over lunch/break
  8. B-asks about giving courtesy discounts/EPP to customer
  9. G-file a third party complaint
  10. I-store said we can pull receipts past 90 days
  11. O-I already tried to get this to repairs/sales and they refused the call
  12. O-request OEM replacement
  13. N-having to ask customer to stop being abusive
  14. B-explaining lemon policy multiple times
  15. I-oh wait, the customer just disconnected
  16. B-agent advises care wouldn't take call from RS agent
  17. G-my supervisor told me to call a pro"
  18. B-agent comments on hold time for pro queue
  19. G-customer asks your supervisors name
  20. N-customer uses term "unacceptable
  21. O-have to advise that our supervisor isn't customer facing
  22. O-coaching on INDY agent
  23. G-agent eating on the phone
  24. I-customer refuses to speak to manufacturer