have to advisethat oursupervisorisn't customerfacingcoachingon INDYagentcustomerrefused toprovide info,just want asupagent asksfor yourname aftergivenagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcustomerrefuses to callback duringISP/Vendorbusiness hoursoh wait, thecustomer justdisconnectedcustomer says"store told mecorporatewould fix thisdenyingthe storea buyoutexplaininglemon policymultipletimeshaving to askcustomer tostop beingabusivestore saidwe can pullreceipts past90 daysagenteating onthe phonemysupervisortold me tocall a pro"agentcommentson hold timefor pro queuecustomerrefuses tospeak tomanufacturercustomer usesterm"unacceptablefile a thirdpartycomplaintsending acoachingopp for anABQ agentcustomerasks yoursupervisorsnameagent advisescare wouldn'ttake call fromRS agentasks aboutgivingcourtesydiscounts/EPPto customerrequestOEMreplacementhave to advisethat oursupervisorisn't customerfacingcoachingon INDYagentcustomerrefused toprovide info,just want asupagent asksfor yourname aftergivenagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcustomerrefuses to callback duringISP/Vendorbusiness hoursoh wait, thecustomer justdisconnectedcustomer says"store told mecorporatewould fix thisdenyingthe storea buyoutexplaininglemon policymultipletimeshaving to askcustomer tostop beingabusivestore saidwe can pullreceipts past90 daysagenteating onthe phonemysupervisortold me tocall a pro"agentcommentson hold timefor pro queuecustomerrefuses tospeak tomanufacturercustomer usesterm"unacceptablefile a thirdpartycomplaintsending acoachingopp for anABQ agentcustomerasks yoursupervisorsnameagent advisescare wouldn'ttake call fromRS agentasks aboutgivingcourtesydiscounts/EPPto customerrequestOEMreplacement

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
O
5
I
6
O
7
N
8
I
9
N
10
I
11
B
12
N
13
I
14
G
15
G
16
B
17
I
18
N
19
G
20
G
21
G
22
B
23
B
24
O
  1. O-have to advise that our supervisor isn't customer facing
  2. O-coaching on INDY agent
  3. B-customer refused to provide info, just want a sup
  4. O-agent asks for your name after given
  5. I-agent mentions call going over lunch/break
  6. O-I already tried to get this to repairs/sales and they refused the call
  7. N-customer refuses to call back during ISP/Vendor business hours
  8. I-oh wait, the customer just disconnected
  9. N-customer says "store told me corporate would fix this
  10. I-denying the store a buyout
  11. B-explaining lemon policy multiple times
  12. N-having to ask customer to stop being abusive
  13. I-store said we can pull receipts past 90 days
  14. G-agent eating on the phone
  15. G-my supervisor told me to call a pro"
  16. B-agent comments on hold time for pro queue
  17. I-customer refuses to speak to manufacturer
  18. N-customer uses term "unacceptable
  19. G-file a third party complaint
  20. G-sending a coaching opp for an ABQ agent
  21. G-customer asks your supervisors name
  22. B-agent advises care wouldn't take call from RS agent
  23. B-asks about giving courtesy discounts/EPP to customer
  24. O-request OEM replacement