agenteating onthe phoneoh wait, thecustomer justdisconnectedagentmentions callgoing overlunch/breakcustomerrefused toprovide info,just want asupagent asksfor yourname aftergivencoachingon INDYagentdenyingthe storea buyoutI already triedto get this torepairs/salesand theyrefused the callfile a thirdpartycomplaintsending acoachingopp for anABQ agenthave to advisethat oursupervisorisn't customerfacingcustomer usesterm"unacceptablecustomerasks yoursupervisorsnameexplaininglemon policymultipletimesagentcommentson hold timefor pro queuerequestOEMreplacementstore saidwe can pullreceipts past90 dayscustomerrefuses to callback duringISP/Vendorbusiness hoursasks aboutgivingcourtesydiscounts/EPPto customerhaving to askcustomer tostop beingabusivecustomer says"store told mecorporatewould fix thisagent advisescare wouldn'ttake call fromRS agentcustomerrefuses tospeak tomanufacturermysupervisortold me tocall a pro"agenteating onthe phoneoh wait, thecustomer justdisconnectedagentmentions callgoing overlunch/breakcustomerrefused toprovide info,just want asupagent asksfor yourname aftergivencoachingon INDYagentdenyingthe storea buyoutI already triedto get this torepairs/salesand theyrefused the callfile a thirdpartycomplaintsending acoachingopp for anABQ agenthave to advisethat oursupervisorisn't customerfacingcustomer usesterm"unacceptablecustomerasks yoursupervisorsnameexplaininglemon policymultipletimesagentcommentson hold timefor pro queuerequestOEMreplacementstore saidwe can pullreceipts past90 dayscustomerrefuses to callback duringISP/Vendorbusiness hoursasks aboutgivingcourtesydiscounts/EPPto customerhaving to askcustomer tostop beingabusivecustomer says"store told mecorporatewould fix thisagent advisescare wouldn'ttake call fromRS agentcustomerrefuses tospeak tomanufacturermysupervisortold me tocall a pro"

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
I
4
B
5
O
6
O
7
I
8
O
9
G
10
G
11
O
12
N
13
G
14
B
15
B
16
O
17
I
18
N
19
B
20
N
21
N
22
B
23
I
24
G
  1. G-agent eating on the phone
  2. I-oh wait, the customer just disconnected
  3. I-agent mentions call going over lunch/break
  4. B-customer refused to provide info, just want a sup
  5. O-agent asks for your name after given
  6. O-coaching on INDY agent
  7. I-denying the store a buyout
  8. O-I already tried to get this to repairs/sales and they refused the call
  9. G-file a third party complaint
  10. G-sending a coaching opp for an ABQ agent
  11. O-have to advise that our supervisor isn't customer facing
  12. N-customer uses term "unacceptable
  13. G-customer asks your supervisors name
  14. B-explaining lemon policy multiple times
  15. B-agent comments on hold time for pro queue
  16. O-request OEM replacement
  17. I-store said we can pull receipts past 90 days
  18. N-customer refuses to call back during ISP/Vendor business hours
  19. B-asks about giving courtesy discounts/EPP to customer
  20. N-having to ask customer to stop being abusive
  21. N-customer says "store told me corporate would fix this
  22. B-agent advises care wouldn't take call from RS agent
  23. I-customer refuses to speak to manufacturer
  24. G-my supervisor told me to call a pro"