requestOEMreplacementsending acoachingopp for anABQ agentagenteating onthe phoneagentcommentson hold timefor pro queuecustomerrefuses tospeak tomanufacturerasks aboutgivingcourtesydiscounts/EPPto customeroh wait, thecustomer justdisconnectedagent advisescare wouldn'ttake call fromRS agentexplaininglemon policymultipletimesmysupervisortold me tocall a pro"customer usesterm"unacceptablecoachingon INDYagentfile a thirdpartycomplaintcustomer says"store told mecorporatewould fix thisdenyingthe storea buyoutagent asksfor yourname aftergivenagentmentions callgoing overlunch/breakhaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupcustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hourshave to advisethat oursupervisorisn't customerfacingstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the callrequestOEMreplacementsending acoachingopp for anABQ agentagenteating onthe phoneagentcommentson hold timefor pro queuecustomerrefuses tospeak tomanufacturerasks aboutgivingcourtesydiscounts/EPPto customeroh wait, thecustomer justdisconnectedagent advisescare wouldn'ttake call fromRS agentexplaininglemon policymultipletimesmysupervisortold me tocall a pro"customer usesterm"unacceptablecoachingon INDYagentfile a thirdpartycomplaintcustomer says"store told mecorporatewould fix thisdenyingthe storea buyoutagent asksfor yourname aftergivenagentmentions callgoing overlunch/breakhaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupcustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hourshave to advisethat oursupervisorisn't customerfacingstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the call

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
I
6
B
7
I
8
B
9
B
10
G
11
N
12
O
13
G
14
N
15
I
16
O
17
I
18
N
19
B
20
G
21
N
22
O
23
I
24
O
  1. O-request OEM replacement
  2. G-sending a coaching opp for an ABQ agent
  3. G-agent eating on the phone
  4. B-agent comments on hold time for pro queue
  5. I-customer refuses to speak to manufacturer
  6. B-asks about giving courtesy discounts/EPP to customer
  7. I-oh wait, the customer just disconnected
  8. B-agent advises care wouldn't take call from RS agent
  9. B-explaining lemon policy multiple times
  10. G-my supervisor told me to call a pro"
  11. N-customer uses term "unacceptable
  12. O-coaching on INDY agent
  13. G-file a third party complaint
  14. N-customer says "store told me corporate would fix this
  15. I-denying the store a buyout
  16. O-agent asks for your name after given
  17. I-agent mentions call going over lunch/break
  18. N-having to ask customer to stop being abusive
  19. B-customer refused to provide info, just want a sup
  20. G-customer asks your supervisors name
  21. N-customer refuses to call back during ISP/Vendor business hours
  22. O-have to advise that our supervisor isn't customer facing
  23. I-store said we can pull receipts past 90 days
  24. O-I already tried to get this to repairs/sales and they refused the call