sending acoachingopp for anABQ agentexplaininglemon policymultipletimesstore saidwe can pullreceipts past90 dayscustomerrefuses to callback duringISP/Vendorbusiness hoursagentcommentson hold timefor pro queuecustomerasks yoursupervisorsnamehave to advisethat oursupervisorisn't customerfacingcustomer usesterm"unacceptabledenyingthe storea buyoutrequestOEMreplacementagent asksfor yourname aftergivenhaving to askcustomer tostop beingabusivecustomerrefuses tospeak tomanufacturercustomerrefused toprovide info,just want asupagenteating onthe phoneagent advisescare wouldn'ttake call fromRS agentagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentfile a thirdpartycomplaintcustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedasks aboutgivingcourtesydiscounts/EPPto customermysupervisortold me tocall a pro"sending acoachingopp for anABQ agentexplaininglemon policymultipletimesstore saidwe can pullreceipts past90 dayscustomerrefuses to callback duringISP/Vendorbusiness hoursagentcommentson hold timefor pro queuecustomerasks yoursupervisorsnamehave to advisethat oursupervisorisn't customerfacingcustomer usesterm"unacceptabledenyingthe storea buyoutrequestOEMreplacementagent asksfor yourname aftergivenhaving to askcustomer tostop beingabusivecustomerrefuses tospeak tomanufacturercustomerrefused toprovide info,just want asupagenteating onthe phoneagent advisescare wouldn'ttake call fromRS agentagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentfile a thirdpartycomplaintcustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedasks aboutgivingcourtesydiscounts/EPPto customermysupervisortold me tocall a pro"

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
B
6
G
7
O
8
N
9
I
10
O
11
O
12
N
13
I
14
B
15
G
16
B
17
I
18
O
19
O
20
G
21
N
22
I
23
B
24
G
  1. G-sending a coaching opp for an ABQ agent
  2. B-explaining lemon policy multiple times
  3. I-store said we can pull receipts past 90 days
  4. N-customer refuses to call back during ISP/Vendor business hours
  5. B-agent comments on hold time for pro queue
  6. G-customer asks your supervisors name
  7. O-have to advise that our supervisor isn't customer facing
  8. N-customer uses term "unacceptable
  9. I-denying the store a buyout
  10. O-request OEM replacement
  11. O-agent asks for your name after given
  12. N-having to ask customer to stop being abusive
  13. I-customer refuses to speak to manufacturer
  14. B-customer refused to provide info, just want a sup
  15. G-agent eating on the phone
  16. B-agent advises care wouldn't take call from RS agent
  17. I-agent mentions call going over lunch/break
  18. O-I already tried to get this to repairs/sales and they refused the call
  19. O-coaching on INDY agent
  20. G-file a third party complaint
  21. N-customer says "store told me corporate would fix this
  22. I-oh wait, the customer just disconnected
  23. B-asks about giving courtesy discounts/EPP to customer
  24. G-my supervisor told me to call a pro"