have to advisethat oursupervisorisn't customerfacingagenteating onthe phoneagentcommentson hold timefor pro queueI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentasks aboutgivingcourtesydiscounts/EPPto customeragentmentions callgoing overlunch/breakexplaininglemon policymultipletimeshaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupcustomer usesterm"unacceptablerequestOEMreplacementcustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedagent asksfor yourname aftergivensending acoachingopp for anABQ agentfile a thirdpartycomplaintagent advisescare wouldn'ttake call fromRS agentcustomerasks yoursupervisorsnamecustomerrefuses tospeak tomanufacturermysupervisortold me tocall a pro"customerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyoutstore saidwe can pullreceipts past90 dayshave to advisethat oursupervisorisn't customerfacingagenteating onthe phoneagentcommentson hold timefor pro queueI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentasks aboutgivingcourtesydiscounts/EPPto customeragentmentions callgoing overlunch/breakexplaininglemon policymultipletimeshaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupcustomer usesterm"unacceptablerequestOEMreplacementcustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedagent asksfor yourname aftergivensending acoachingopp for anABQ agentfile a thirdpartycomplaintagent advisescare wouldn'ttake call fromRS agentcustomerasks yoursupervisorsnamecustomerrefuses tospeak tomanufacturermysupervisortold me tocall a pro"customerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyoutstore saidwe can pullreceipts past90 days

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
O
5
O
6
B
7
I
8
B
9
N
10
B
11
N
12
O
13
N
14
I
15
O
16
G
17
G
18
B
19
G
20
I
21
G
22
N
23
I
24
I
  1. O-have to advise that our supervisor isn't customer facing
  2. G-agent eating on the phone
  3. B-agent comments on hold time for pro queue
  4. O-I already tried to get this to repairs/sales and they refused the call
  5. O-coaching on INDY agent
  6. B-asks about giving courtesy discounts/EPP to customer
  7. I-agent mentions call going over lunch/break
  8. B-explaining lemon policy multiple times
  9. N-having to ask customer to stop being abusive
  10. B-customer refused to provide info, just want a sup
  11. N-customer uses term "unacceptable
  12. O-request OEM replacement
  13. N-customer says "store told me corporate would fix this
  14. I-oh wait, the customer just disconnected
  15. O-agent asks for your name after given
  16. G-sending a coaching opp for an ABQ agent
  17. G-file a third party complaint
  18. B-agent advises care wouldn't take call from RS agent
  19. G-customer asks your supervisors name
  20. I-customer refuses to speak to manufacturer
  21. G-my supervisor told me to call a pro"
  22. N-customer refuses to call back during ISP/Vendor business hours
  23. I-denying the store a buyout
  24. I-store said we can pull receipts past 90 days