have to advisethat oursupervisorisn't customerfacingexplaininglemon policymultipletimescustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedsending acoachingopp for anABQ agenthaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupfile a thirdpartycomplaintrequestOEMreplacementstore saidwe can pullreceipts past90 dayscoachingon INDYagentagentcommentson hold timefor pro queueagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcustomer usesterm"unacceptableagent advisescare wouldn'ttake call fromRS agentagent asksfor yourname aftergivenmysupervisortold me tocall a pro"customerrefuses tospeak tomanufacturercustomerasks yoursupervisorsnameagenteating onthe phonedenyingthe storea buyoutasks aboutgivingcourtesydiscounts/EPPto customercustomerrefuses to callback duringISP/Vendorbusiness hourshave to advisethat oursupervisorisn't customerfacingexplaininglemon policymultipletimescustomer says"store told mecorporatewould fix thisoh wait, thecustomer justdisconnectedsending acoachingopp for anABQ agenthaving to askcustomer tostop beingabusivecustomerrefused toprovide info,just want asupfile a thirdpartycomplaintrequestOEMreplacementstore saidwe can pullreceipts past90 dayscoachingon INDYagentagentcommentson hold timefor pro queueagentmentions callgoing overlunch/breakI already triedto get this torepairs/salesand theyrefused the callcustomer usesterm"unacceptableagent advisescare wouldn'ttake call fromRS agentagent asksfor yourname aftergivenmysupervisortold me tocall a pro"customerrefuses tospeak tomanufacturercustomerasks yoursupervisorsnameagenteating onthe phonedenyingthe storea buyoutasks aboutgivingcourtesydiscounts/EPPto customercustomerrefuses to callback duringISP/Vendorbusiness hours

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
I
5
G
6
N
7
B
8
G
9
O
10
I
11
O
12
B
13
I
14
O
15
N
16
B
17
O
18
G
19
I
20
G
21
G
22
I
23
B
24
N
  1. O-have to advise that our supervisor isn't customer facing
  2. B-explaining lemon policy multiple times
  3. N-customer says "store told me corporate would fix this
  4. I-oh wait, the customer just disconnected
  5. G-sending a coaching opp for an ABQ agent
  6. N-having to ask customer to stop being abusive
  7. B-customer refused to provide info, just want a sup
  8. G-file a third party complaint
  9. O-request OEM replacement
  10. I-store said we can pull receipts past 90 days
  11. O-coaching on INDY agent
  12. B-agent comments on hold time for pro queue
  13. I-agent mentions call going over lunch/break
  14. O-I already tried to get this to repairs/sales and they refused the call
  15. N-customer uses term "unacceptable
  16. B-agent advises care wouldn't take call from RS agent
  17. O-agent asks for your name after given
  18. G-my supervisor told me to call a pro"
  19. I-customer refuses to speak to manufacturer
  20. G-customer asks your supervisors name
  21. G-agent eating on the phone
  22. I-denying the store a buyout
  23. B-asks about giving courtesy discounts/EPP to customer
  24. N-customer refuses to call back during ISP/Vendor business hours