having to askcustomer tostop beingabusivecustomerasks yoursupervisorsnamedenyingthe storea buyoutagent asksfor yourname aftergivencustomerrefuses tospeak tomanufactureragentmentions callgoing overlunch/breakstore saidwe can pullreceipts past90 daysagent advisescare wouldn'ttake call fromRS agentagentcommentson hold timefor pro queueexplaininglemon policymultipletimesrequestOEMreplacementhave to advisethat oursupervisorisn't customerfacingI already triedto get this torepairs/salesand theyrefused the callcustomerrefuses to callback duringISP/Vendorbusiness hoursmysupervisortold me tocall a pro"customer usesterm"unacceptablesending acoachingopp for anABQ agentcustomer says"store told mecorporatewould fix thisfile a thirdpartycomplaintagenteating onthe phoneasks aboutgivingcourtesydiscounts/EPPto customercoachingon INDYagentcustomerrefused toprovide info,just want asupoh wait, thecustomer justdisconnectedhaving to askcustomer tostop beingabusivecustomerasks yoursupervisorsnamedenyingthe storea buyoutagent asksfor yourname aftergivencustomerrefuses tospeak tomanufactureragentmentions callgoing overlunch/breakstore saidwe can pullreceipts past90 daysagent advisescare wouldn'ttake call fromRS agentagentcommentson hold timefor pro queueexplaininglemon policymultipletimesrequestOEMreplacementhave to advisethat oursupervisorisn't customerfacingI already triedto get this torepairs/salesand theyrefused the callcustomerrefuses to callback duringISP/Vendorbusiness hoursmysupervisortold me tocall a pro"customer usesterm"unacceptablesending acoachingopp for anABQ agentcustomer says"store told mecorporatewould fix thisfile a thirdpartycomplaintagenteating onthe phoneasks aboutgivingcourtesydiscounts/EPPto customercoachingon INDYagentcustomerrefused toprovide info,just want asupoh wait, thecustomer justdisconnected

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
O
5
I
6
I
7
I
8
B
9
B
10
B
11
O
12
O
13
O
14
N
15
G
16
N
17
G
18
N
19
G
20
G
21
B
22
O
23
B
24
I
  1. N-having to ask customer to stop being abusive
  2. G-customer asks your supervisors name
  3. I-denying the store a buyout
  4. O-agent asks for your name after given
  5. I-customer refuses to speak to manufacturer
  6. I-agent mentions call going over lunch/break
  7. I-store said we can pull receipts past 90 days
  8. B-agent advises care wouldn't take call from RS agent
  9. B-agent comments on hold time for pro queue
  10. B-explaining lemon policy multiple times
  11. O-request OEM replacement
  12. O-have to advise that our supervisor isn't customer facing
  13. O-I already tried to get this to repairs/sales and they refused the call
  14. N-customer refuses to call back during ISP/Vendor business hours
  15. G-my supervisor told me to call a pro"
  16. N-customer uses term "unacceptable
  17. G-sending a coaching opp for an ABQ agent
  18. N-customer says "store told me corporate would fix this
  19. G-file a third party complaint
  20. G-agent eating on the phone
  21. B-asks about giving courtesy discounts/EPP to customer
  22. O-coaching on INDY agent
  23. B-customer refused to provide info, just want a sup
  24. I-oh wait, the customer just disconnected