having to askcustomer tostop beingabusivecustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hoursoh wait, thecustomer justdisconnectedI already triedto get this torepairs/salesand theyrefused the callagentmentions callgoing overlunch/breakagent asksfor yourname aftergivenstore saidwe can pullreceipts past90 daysdenyingthe storea buyoutcustomer usesterm"unacceptablecustomerrefuses tospeak tomanufacturerhave to advisethat oursupervisorisn't customerfacingagentcommentson hold timefor pro queuerequestOEMreplacementagenteating onthe phoneasks aboutgivingcourtesydiscounts/EPPto customerexplaininglemon policymultipletimescoachingon INDYagentmysupervisortold me tocall a pro"sending acoachingopp for anABQ agentagent advisescare wouldn'ttake call fromRS agentfile a thirdpartycomplaintcustomerrefused toprovide info,just want asupcustomer says"store told mecorporatewould fix thishaving to askcustomer tostop beingabusivecustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hoursoh wait, thecustomer justdisconnectedI already triedto get this torepairs/salesand theyrefused the callagentmentions callgoing overlunch/breakagent asksfor yourname aftergivenstore saidwe can pullreceipts past90 daysdenyingthe storea buyoutcustomer usesterm"unacceptablecustomerrefuses tospeak tomanufacturerhave to advisethat oursupervisorisn't customerfacingagentcommentson hold timefor pro queuerequestOEMreplacementagenteating onthe phoneasks aboutgivingcourtesydiscounts/EPPto customerexplaininglemon policymultipletimescoachingon INDYagentmysupervisortold me tocall a pro"sending acoachingopp for anABQ agentagent advisescare wouldn'ttake call fromRS agentfile a thirdpartycomplaintcustomerrefused toprovide info,just want asupcustomer says"store told mecorporatewould fix this

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
N
4
I
5
O
6
I
7
O
8
I
9
I
10
N
11
I
12
O
13
B
14
O
15
G
16
B
17
B
18
O
19
G
20
G
21
B
22
G
23
B
24
N
  1. N-having to ask customer to stop being abusive
  2. G-customer asks your supervisors name
  3. N-customer refuses to call back during ISP/Vendor business hours
  4. I-oh wait, the customer just disconnected
  5. O-I already tried to get this to repairs/sales and they refused the call
  6. I-agent mentions call going over lunch/break
  7. O-agent asks for your name after given
  8. I-store said we can pull receipts past 90 days
  9. I-denying the store a buyout
  10. N-customer uses term "unacceptable
  11. I-customer refuses to speak to manufacturer
  12. O-have to advise that our supervisor isn't customer facing
  13. B-agent comments on hold time for pro queue
  14. O-request OEM replacement
  15. G-agent eating on the phone
  16. B-asks about giving courtesy discounts/EPP to customer
  17. B-explaining lemon policy multiple times
  18. O-coaching on INDY agent
  19. G-my supervisor told me to call a pro"
  20. G-sending a coaching opp for an ABQ agent
  21. B-agent advises care wouldn't take call from RS agent
  22. G-file a third party complaint
  23. B-customer refused to provide info, just want a sup
  24. N-customer says "store told me corporate would fix this