customer says"store told mecorporatewould fix thisagenteating onthe phoneagent advisescare wouldn'ttake call fromRS agentagentmentions callgoing overlunch/breakcustomer usesterm"unacceptableasks aboutgivingcourtesydiscounts/EPPto customercustomerrefuses tospeak tomanufacturersending acoachingopp for anABQ agentI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentoh wait, thecustomer justdisconnectedcustomerrefused toprovide info,just want asupstore saidwe can pullreceipts past90 daysagentcommentson hold timefor pro queueexplaininglemon policymultipletimesmysupervisortold me tocall a pro"file a thirdpartycomplainthaving to askcustomer tostop beingabusiveagent asksfor yourname aftergivenrequestOEMreplacementcustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyouthave to advisethat oursupervisorisn't customerfacingcustomer says"store told mecorporatewould fix thisagenteating onthe phoneagent advisescare wouldn'ttake call fromRS agentagentmentions callgoing overlunch/breakcustomer usesterm"unacceptableasks aboutgivingcourtesydiscounts/EPPto customercustomerrefuses tospeak tomanufacturersending acoachingopp for anABQ agentI already triedto get this torepairs/salesand theyrefused the callcoachingon INDYagentoh wait, thecustomer justdisconnectedcustomerrefused toprovide info,just want asupstore saidwe can pullreceipts past90 daysagentcommentson hold timefor pro queueexplaininglemon policymultipletimesmysupervisortold me tocall a pro"file a thirdpartycomplainthaving to askcustomer tostop beingabusiveagent asksfor yourname aftergivenrequestOEMreplacementcustomerasks yoursupervisorsnamecustomerrefuses to callback duringISP/Vendorbusiness hoursdenyingthe storea buyouthave to advisethat oursupervisorisn't customerfacing

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
I
5
N
6
B
7
I
8
G
9
O
10
O
11
I
12
B
13
I
14
B
15
B
16
G
17
G
18
N
19
O
20
O
21
G
22
N
23
I
24
O
  1. N-customer says "store told me corporate would fix this
  2. G-agent eating on the phone
  3. B-agent advises care wouldn't take call from RS agent
  4. I-agent mentions call going over lunch/break
  5. N-customer uses term "unacceptable
  6. B-asks about giving courtesy discounts/EPP to customer
  7. I-customer refuses to speak to manufacturer
  8. G-sending a coaching opp for an ABQ agent
  9. O-I already tried to get this to repairs/sales and they refused the call
  10. O-coaching on INDY agent
  11. I-oh wait, the customer just disconnected
  12. B-customer refused to provide info, just want a sup
  13. I-store said we can pull receipts past 90 days
  14. B-agent comments on hold time for pro queue
  15. B-explaining lemon policy multiple times
  16. G-my supervisor told me to call a pro"
  17. G-file a third party complaint
  18. N-having to ask customer to stop being abusive
  19. O-agent asks for your name after given
  20. O-request OEM replacement
  21. G-customer asks your supervisors name
  22. N-customer refuses to call back during ISP/Vendor business hours
  23. I-denying the store a buyout
  24. O-have to advise that our supervisor isn't customer facing