asks aboutgivingcourtesydiscounts/EPPto customercustomer says"store told mecorporatewould fix thisagenteating onthe phoneagentmentions callgoing overlunch/breakrequestOEMreplacementdenyingthe storea buyoutexplaininglemon policymultipletimesI already triedto get this torepairs/salesand theyrefused the callcustomer usesterm"unacceptablecustomerasks yoursupervisorsnameagent advisescare wouldn'ttake call fromRS agentcustomerrefused toprovide info,just want asupcustomerrefuses to callback duringISP/Vendorbusiness hourshaving to askcustomer tostop beingabusivehave to advisethat oursupervisorisn't customerfacingstore saidwe can pullreceipts past90 dayscoachingon INDYagentfile a thirdpartycomplaintcustomerrefuses tospeak tomanufactureragentcommentson hold timefor pro queueagent asksfor yourname aftergivensending acoachingopp for anABQ agentoh wait, thecustomer justdisconnectedmysupervisortold me tocall a pro"asks aboutgivingcourtesydiscounts/EPPto customercustomer says"store told mecorporatewould fix thisagenteating onthe phoneagentmentions callgoing overlunch/breakrequestOEMreplacementdenyingthe storea buyoutexplaininglemon policymultipletimesI already triedto get this torepairs/salesand theyrefused the callcustomer usesterm"unacceptablecustomerasks yoursupervisorsnameagent advisescare wouldn'ttake call fromRS agentcustomerrefused toprovide info,just want asupcustomerrefuses to callback duringISP/Vendorbusiness hourshaving to askcustomer tostop beingabusivehave to advisethat oursupervisorisn't customerfacingstore saidwe can pullreceipts past90 dayscoachingon INDYagentfile a thirdpartycomplaintcustomerrefuses tospeak tomanufactureragentcommentson hold timefor pro queueagent asksfor yourname aftergivensending acoachingopp for anABQ agentoh wait, thecustomer justdisconnectedmysupervisortold me tocall a pro"

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
I
5
O
6
I
7
B
8
O
9
N
10
G
11
B
12
B
13
N
14
N
15
O
16
I
17
O
18
G
19
I
20
B
21
O
22
G
23
I
24
G
  1. B-asks about giving courtesy discounts/EPP to customer
  2. N-customer says "store told me corporate would fix this
  3. G-agent eating on the phone
  4. I-agent mentions call going over lunch/break
  5. O-request OEM replacement
  6. I-denying the store a buyout
  7. B-explaining lemon policy multiple times
  8. O-I already tried to get this to repairs/sales and they refused the call
  9. N-customer uses term "unacceptable
  10. G-customer asks your supervisors name
  11. B-agent advises care wouldn't take call from RS agent
  12. B-customer refused to provide info, just want a sup
  13. N-customer refuses to call back during ISP/Vendor business hours
  14. N-having to ask customer to stop being abusive
  15. O-have to advise that our supervisor isn't customer facing
  16. I-store said we can pull receipts past 90 days
  17. O-coaching on INDY agent
  18. G-file a third party complaint
  19. I-customer refuses to speak to manufacturer
  20. B-agent comments on hold time for pro queue
  21. O-agent asks for your name after given
  22. G-sending a coaching opp for an ABQ agent
  23. I-oh wait, the customer just disconnected
  24. G-my supervisor told me to call a pro"