customerrefused toprovide info,just want asupfile a thirdpartycomplaintagentmentions callgoing overlunch/breakagentcommentson hold timefor pro queuesending acoachingopp for anABQ agentoh wait, thecustomer justdisconnectedcustomer usesterm"unacceptableagenteating onthe phoneagent asksfor yourname aftergivenstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the callasks aboutgivingcourtesydiscounts/EPPto customercustomer says"store told mecorporatewould fix thiscustomerasks yoursupervisorsnamerequestOEMreplacementcustomerrefuses tospeak tomanufacturerexplaininglemon policymultipletimesagent advisescare wouldn'ttake call fromRS agentcoachingon INDYagenthaving to askcustomer tostop beingabusivecustomerrefuses to callback duringISP/Vendorbusiness hourshave to advisethat oursupervisorisn't customerfacingdenyingthe storea buyoutmysupervisortold me tocall a pro"customerrefused toprovide info,just want asupfile a thirdpartycomplaintagentmentions callgoing overlunch/breakagentcommentson hold timefor pro queuesending acoachingopp for anABQ agentoh wait, thecustomer justdisconnectedcustomer usesterm"unacceptableagenteating onthe phoneagent asksfor yourname aftergivenstore saidwe can pullreceipts past90 daysI already triedto get this torepairs/salesand theyrefused the callasks aboutgivingcourtesydiscounts/EPPto customercustomer says"store told mecorporatewould fix thiscustomerasks yoursupervisorsnamerequestOEMreplacementcustomerrefuses tospeak tomanufacturerexplaininglemon policymultipletimesagent advisescare wouldn'ttake call fromRS agentcoachingon INDYagenthaving to askcustomer tostop beingabusivecustomerrefuses to callback duringISP/Vendorbusiness hourshave to advisethat oursupervisorisn't customerfacingdenyingthe storea buyoutmysupervisortold me tocall a pro"

PRO Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
B
5
G
6
I
7
N
8
G
9
O
10
I
11
O
12
B
13
N
14
G
15
O
16
I
17
B
18
B
19
O
20
N
21
N
22
O
23
I
24
G
  1. B-customer refused to provide info, just want a sup
  2. G-file a third party complaint
  3. I-agent mentions call going over lunch/break
  4. B-agent comments on hold time for pro queue
  5. G-sending a coaching opp for an ABQ agent
  6. I-oh wait, the customer just disconnected
  7. N-customer uses term "unacceptable
  8. G-agent eating on the phone
  9. O-agent asks for your name after given
  10. I-store said we can pull receipts past 90 days
  11. O-I already tried to get this to repairs/sales and they refused the call
  12. B-asks about giving courtesy discounts/EPP to customer
  13. N-customer says "store told me corporate would fix this
  14. G-customer asks your supervisors name
  15. O-request OEM replacement
  16. I-customer refuses to speak to manufacturer
  17. B-explaining lemon policy multiple times
  18. B-agent advises care wouldn't take call from RS agent
  19. O-coaching on INDY agent
  20. N-having to ask customer to stop being abusive
  21. N-customer refuses to call back during ISP/Vendor business hours
  22. O-have to advise that our supervisor isn't customer facing
  23. I-denying the store a buyout
  24. G-my supervisor told me to call a pro"