This bingo card has a free space and 24 words: customer refused to provide info, just want a sup, store said we can pull receipts past 90 days, customer says "store told me corporate would fix this, my supervisor told me to call a pro", I already tried to get this to repairs/sales and they refused the call, agent comments on hold time for pro queue, oh wait, the customer just disconnected, customer uses term "unacceptable, customer asks your supervisors name, have to advise that our supervisor isn't customer facing, explaining lemon policy multiple times, denying the store a buyout, sending a coaching opp for an ABQ agent, coaching on INDY agent, agent advises care wouldn't take call from RS agent, customer refuses to speak to manufacturer, customer refuses to call back during ISP/Vendor business hours, file a third party complaint, request OEM replacement, asks about giving courtesy discounts/EPP to customer, agent mentions call going over lunch/break, having to ask customer to stop being abusive, agent eating on the phone and agent asks for your name after given.
Coach Bingo | Customer Service Christmas | Quality Auditing BINGO!! | Quality Auditing BINGO!! | DG CUSTOMER SERVICE BINGO
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