Spoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkercomplainaboutRCCHeard acoworkeraskingdiscoveryquestionsCoworkerthanked acustomerKudosfromleadershipHelpinganothercoworker (inchat or inperson)CoworkerreadRCCCoworkeroffer anaccountreviewCoworkersaidplease to acustomer1 TVsaleCoworkercomplainaboutanotherdepartmentCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkeroffered anaccountreviewComplimenta coworkerCaptureanemailCoworkercomplainabout acustomerDeescalate acall with orwithoutassistance fromleadership1 voicelinesaleSelling2 @easeHeard acoworkeradvise ofNPS survey1 HSIsaleHeard acoworkercaptureand emailCoworkercomplimenteda customerSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkercomplainaboutRCCHeard acoworkeraskingdiscoveryquestionsCoworkerthanked acustomerKudosfromleadershipHelpinganothercoworker (inchat or inperson)CoworkerreadRCCCoworkeroffer anaccountreviewCoworkersaidplease to acustomer1 TVsaleCoworkercomplainaboutanotherdepartmentCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkeroffered anaccountreviewComplimenta coworkerCaptureanemailCoworkercomplainabout acustomerDeescalate acall with orwithoutassistance fromleadership1 voicelinesaleSelling2 @easeHeard acoworkeradvise ofNPS survey1 HSIsaleHeard acoworkercaptureand emailCoworkercomplimenteda customer

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
N
6
B
7
B
8
G
9
N
10
B
11
O
12
I
13
O
14
B
15
O
16
G
17
N
18
G
19
I
20
G
21
I
22
N
23
O
24
G
  1. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  2. B-Coworker complain about RCC
  3. O-Heard a coworker asking discovery questions
  4. I-Coworker thanked a customer
  5. N-Kudos from leadership
  6. B-Helping another coworker (in chat or in person)
  7. B-Coworker read RCC
  8. G-Coworker offer an account review
  9. N-Coworker said please to a customer
  10. B-1 TV sale
  11. O-Coworker complain about another department
  12. I-Coworker make a good offer (fling offers do not count)
  13. O-Heard a coworker show empathy
  14. B-Coworker offered an account review
  15. O-Compliment a coworker
  16. G-Capture an email
  17. N-Coworker complain about a customer
  18. G-Deescalate a call with or without assistance from leadership
  19. I-1 voice line sale
  20. G-Selling 2 @ ease
  21. I-Heard a coworker advise of NPS survey
  22. N-1 HSI sale
  23. O-Heard a coworker capture and email
  24. G-Coworker complimented a customer