Heard acoworkercaptureand emailComplimenta coworkerCoworkeroffered anaccountreviewCoworkercomplainaboutanotherdepartmentCoworkeroffer anaccountreviewCoworkercomplimenteda customerHeard acoworkershowempathyDeescalate acall with orwithoutassistance fromleadershipHelpinganothercoworker (inchat or inperson)CaptureanemailCoworkercomplainaboutRCCCoworkerthanked acustomerCoworkermake a goodoffer (flingoffers do notcount)Coworkercomplainabout acustomerCoworkerreadRCCKudosfromleadershipHeard acoworkeradvise ofNPS survey1 voicelinesale1 HSIsaleSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleHeard acoworkeraskingdiscoveryquestionsSelling2 @easeCoworkersaidplease to acustomerHeard acoworkercaptureand emailComplimenta coworkerCoworkeroffered anaccountreviewCoworkercomplainaboutanotherdepartmentCoworkeroffer anaccountreviewCoworkercomplimenteda customerHeard acoworkershowempathyDeescalate acall with orwithoutassistance fromleadershipHelpinganothercoworker (inchat or inperson)CaptureanemailCoworkercomplainaboutRCCCoworkerthanked acustomerCoworkermake a goodoffer (flingoffers do notcount)Coworkercomplainabout acustomerCoworkerreadRCCKudosfromleadershipHeard acoworkeradvise ofNPS survey1 voicelinesale1 HSIsaleSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleHeard acoworkeraskingdiscoveryquestionsSelling2 @easeCoworkersaidplease to acustomer

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
O
5
G
6
G
7
O
8
G
9
B
10
G
11
B
12
I
13
I
14
N
15
B
16
N
17
I
18
I
19
N
20
I
21
B
22
O
23
G
24
N
  1. O-Heard a coworker capture and email
  2. O-Compliment a coworker
  3. B-Coworker offered an account review
  4. O-Coworker complain about another department
  5. G-Coworker offer an account review
  6. G-Coworker complimented a customer
  7. O-Heard a coworker show empathy
  8. G-Deescalate a call with or without assistance from leadership
  9. B-Helping another coworker (in chat or in person)
  10. G-Capture an email
  11. B-Coworker complain about RCC
  12. I-Coworker thanked a customer
  13. I-Coworker make a good offer (fling offers do not count)
  14. N-Coworker complain about a customer
  15. B-Coworker read RCC
  16. N-Kudos from leadership
  17. I-Heard a coworker advise of NPS survey
  18. I-1 voice line sale
  19. N-1 HSI sale
  20. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  21. B-1 TV sale
  22. O-Heard a coworker asking discovery questions
  23. G-Selling 2 @ ease
  24. N-Coworker said please to a customer