Captureanemail1 voicelinesaleDeescalate acall with orwithoutassistance fromleadershipHelpinganothercoworker (inchat or inperson)Coworkersaidplease to acustomerCoworkercomplimenteda customerSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleCoworkerthanked acustomerKudosfromleadershipSelling2 @easeHeard acoworkershowempathyCoworkeroffer anaccountreviewComplimenta coworkerCoworkercomplainaboutanotherdepartmentCoworkercomplainabout acustomerHeard acoworkeradvise ofNPS survey1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffered anaccountreviewCoworkercomplainaboutRCCHeard acoworkercaptureand emailHeard acoworkeraskingdiscoveryquestionsCoworkerreadRCCCaptureanemail1 voicelinesaleDeescalate acall with orwithoutassistance fromleadershipHelpinganothercoworker (inchat or inperson)Coworkersaidplease to acustomerCoworkercomplimenteda customerSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleCoworkerthanked acustomerKudosfromleadershipSelling2 @easeHeard acoworkershowempathyCoworkeroffer anaccountreviewComplimenta coworkerCoworkercomplainaboutanotherdepartmentCoworkercomplainabout acustomerHeard acoworkeradvise ofNPS survey1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffered anaccountreviewCoworkercomplainaboutRCCHeard acoworkercaptureand emailHeard acoworkeraskingdiscoveryquestionsCoworkerreadRCC

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
B
5
N
6
G
7
I
8
B
9
I
10
N
11
G
12
O
13
G
14
O
15
O
16
N
17
I
18
N
19
I
20
B
21
B
22
O
23
O
24
B
  1. G-Capture an email
  2. I-1 voice line sale
  3. G-Deescalate a call with or without assistance from leadership
  4. B-Helping another coworker (in chat or in person)
  5. N-Coworker said please to a customer
  6. G-Coworker complimented a customer
  7. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  8. B-1 TV sale
  9. I-Coworker thanked a customer
  10. N-Kudos from leadership
  11. G-Selling 2 @ ease
  12. O-Heard a coworker show empathy
  13. G-Coworker offer an account review
  14. O-Compliment a coworker
  15. O-Coworker complain about another department
  16. N-Coworker complain about a customer
  17. I-Heard a coworker advise of NPS survey
  18. N-1 HSI sale
  19. I-Coworker make a good offer (fling offers do not count)
  20. B-Coworker offered an account review
  21. B-Coworker complain about RCC
  22. O-Heard a coworker capture and email
  23. O-Heard a coworker asking discovery questions
  24. B-Coworker read RCC