Spoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkeroffered anaccountreviewHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerCoworkercomplimenteda customerCoworkermake a goodoffer (flingoffers do notcount)1 HSIsaleHeard acoworkershowempathyComplimenta coworkerHeard acoworkercaptureand email1 voicelinesaleCoworkeroffer anaccountreviewCaptureanemailHeard acoworkeraskingdiscoveryquestionsCoworkercomplainaboutanotherdepartmentCoworkerthanked acustomerSelling2 @easeKudosfromleadershipCoworkerreadRCCCoworkercomplainaboutRCCDeescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerHelpinganothercoworker (inchat or inperson)1 TVsaleSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkeroffered anaccountreviewHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerCoworkercomplimenteda customerCoworkermake a goodoffer (flingoffers do notcount)1 HSIsaleHeard acoworkershowempathyComplimenta coworkerHeard acoworkercaptureand email1 voicelinesaleCoworkeroffer anaccountreviewCaptureanemailHeard acoworkeraskingdiscoveryquestionsCoworkercomplainaboutanotherdepartmentCoworkerthanked acustomerSelling2 @easeKudosfromleadershipCoworkerreadRCCCoworkercomplainaboutRCCDeescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerHelpinganothercoworker (inchat or inperson)1 TVsale

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
N
5
G
6
I
7
N
8
O
9
O
10
O
11
I
12
G
13
G
14
O
15
O
16
I
17
G
18
N
19
B
20
B
21
G
22
N
23
B
24
B
  1. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  2. B-Coworker offered an account review
  3. I-Heard a coworker advise of NPS survey
  4. N-Coworker said please to a customer
  5. G-Coworker complimented a customer
  6. I-Coworker make a good offer (fling offers do not count)
  7. N-1 HSI sale
  8. O-Heard a coworker show empathy
  9. O-Compliment a coworker
  10. O-Heard a coworker capture and email
  11. I-1 voice line sale
  12. G-Coworker offer an account review
  13. G-Capture an email
  14. O-Heard a coworker asking discovery questions
  15. O-Coworker complain about another department
  16. I-Coworker thanked a customer
  17. G-Selling 2 @ ease
  18. N-Kudos from leadership
  19. B-Coworker read RCC
  20. B-Coworker complain about RCC
  21. G-Deescalate a call with or without assistance from leadership
  22. N-Coworker complain about a customer
  23. B-Helping another coworker (in chat or in person)
  24. B-1 TV sale