Deescalate acall with orwithoutassistance fromleadershipHeard acoworkeraskingdiscoveryquestionsKudosfromleadershipHeard acoworkercaptureand emailCaptureanemailCoworkercomplainabout acustomer1 voicelinesale1 HSIsaleComplimenta coworkerHeard acoworkeradvise ofNPS surveyCoworkercomplimenteda customerCoworkercomplainaboutanotherdepartmentSelling2 @easeCoworkerreadRCCCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffer anaccountreviewCoworkersaidplease to acustomerCoworkerthanked acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHelpinganothercoworker (inchat or inperson)Heard acoworkershowempathy1 TVsaleCoworkeroffered anaccountreviewCoworkercomplainaboutRCCDeescalate acall with orwithoutassistance fromleadershipHeard acoworkeraskingdiscoveryquestionsKudosfromleadershipHeard acoworkercaptureand emailCaptureanemailCoworkercomplainabout acustomer1 voicelinesale1 HSIsaleComplimenta coworkerHeard acoworkeradvise ofNPS surveyCoworkercomplimenteda customerCoworkercomplainaboutanotherdepartmentSelling2 @easeCoworkerreadRCCCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffer anaccountreviewCoworkersaidplease to acustomerCoworkerthanked acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHelpinganothercoworker (inchat or inperson)Heard acoworkershowempathy1 TVsaleCoworkeroffered anaccountreviewCoworkercomplainaboutRCC

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
O
5
G
6
N
7
I
8
N
9
O
10
I
11
G
12
O
13
G
14
B
15
I
16
G
17
N
18
I
19
I
20
B
21
O
22
B
23
B
24
B
  1. G-Deescalate a call with or without assistance from leadership
  2. O-Heard a coworker asking discovery questions
  3. N-Kudos from leadership
  4. O-Heard a coworker capture and email
  5. G-Capture an email
  6. N-Coworker complain about a customer
  7. I-1 voice line sale
  8. N-1 HSI sale
  9. O-Compliment a coworker
  10. I-Heard a coworker advise of NPS survey
  11. G-Coworker complimented a customer
  12. O-Coworker complain about another department
  13. G-Selling 2 @ ease
  14. B-Coworker read RCC
  15. I-Coworker make a good offer (fling offers do not count)
  16. G-Coworker offer an account review
  17. N-Coworker said please to a customer
  18. I-Coworker thanked a customer
  19. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  20. B-Helping another coworker (in chat or in person)
  21. O-Heard a coworker show empathy
  22. B-1 TV sale
  23. B-Coworker offered an account review
  24. B-Coworker complain about RCC