Heard acoworkershowempathyCoworkersaidplease to acustomerHeard acoworkeradvise ofNPS surveyComplimenta coworker1 HSIsaleSelling2 @easeHelpinganothercoworker (inchat or inperson)1 voicelinesaleCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffered anaccountreviewCoworkerreadRCCCoworkercomplainaboutanotherdepartmentCoworkerthanked acustomerCoworkeroffer anaccountreviewCoworkercomplainaboutRCCCoworkercomplainabout acustomerCaptureanemailKudosfromleadershipCoworkercomplimenteda customerHeard acoworkeraskingdiscoveryquestionsSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleHeard acoworkercaptureand emailDeescalate acall with orwithoutassistance fromleadershipHeard acoworkershowempathyCoworkersaidplease to acustomerHeard acoworkeradvise ofNPS surveyComplimenta coworker1 HSIsaleSelling2 @easeHelpinganothercoworker (inchat or inperson)1 voicelinesaleCoworkermake a goodoffer (flingoffers do notcount)Coworkeroffered anaccountreviewCoworkerreadRCCCoworkercomplainaboutanotherdepartmentCoworkerthanked acustomerCoworkeroffer anaccountreviewCoworkercomplainaboutRCCCoworkercomplainabout acustomerCaptureanemailKudosfromleadershipCoworkercomplimenteda customerHeard acoworkeraskingdiscoveryquestionsSpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleHeard acoworkercaptureand emailDeescalate acall with orwithoutassistance fromleadership

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
O
5
N
6
G
7
B
8
I
9
I
10
B
11
B
12
O
13
I
14
G
15
B
16
N
17
G
18
N
19
G
20
O
21
I
22
B
23
O
24
G
  1. O-Heard a coworker show empathy
  2. N-Coworker said please to a customer
  3. I-Heard a coworker advise of NPS survey
  4. O-Compliment a coworker
  5. N-1 HSI sale
  6. G-Selling 2 @ ease
  7. B-Helping another coworker (in chat or in person)
  8. I-1 voice line sale
  9. I-Coworker make a good offer (fling offers do not count)
  10. B-Coworker offered an account review
  11. B-Coworker read RCC
  12. O-Coworker complain about another department
  13. I-Coworker thanked a customer
  14. G-Coworker offer an account review
  15. B-Coworker complain about RCC
  16. N-Coworker complain about a customer
  17. G-Capture an email
  18. N-Kudos from leadership
  19. G-Coworker complimented a customer
  20. O-Heard a coworker asking discovery questions
  21. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  22. B-1 TV sale
  23. O-Heard a coworker capture and email
  24. G-Deescalate a call with or without assistance from leadership