1 HSIsaleHeard acoworkeraskingdiscoveryquestionsCoworkerreadRCC1 voicelinesaleCoworkeroffered anaccountreviewCoworkercomplainaboutRCCSelling2 @easeCoworkerthanked acustomerComplimenta coworkerDeescalate acall with orwithoutassistance fromleadershipHeard acoworkeradvise ofNPS surveyCaptureanemailCoworkermake a goodoffer (flingoffers do notcount)Coworkercomplainabout acustomerCoworkeroffer anaccountreviewHelpinganothercoworker (inchat or inperson)KudosfromleadershipCoworkersaidplease to acustomerCoworkercomplimenteda customerHeard acoworkershowempathySpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleCoworkercomplainaboutanotherdepartmentHeard acoworkercaptureand email1 HSIsaleHeard acoworkeraskingdiscoveryquestionsCoworkerreadRCC1 voicelinesaleCoworkeroffered anaccountreviewCoworkercomplainaboutRCCSelling2 @easeCoworkerthanked acustomerComplimenta coworkerDeescalate acall with orwithoutassistance fromleadershipHeard acoworkeradvise ofNPS surveyCaptureanemailCoworkermake a goodoffer (flingoffers do notcount)Coworkercomplainabout acustomerCoworkeroffer anaccountreviewHelpinganothercoworker (inchat or inperson)KudosfromleadershipCoworkersaidplease to acustomerCoworkercomplimenteda customerHeard acoworkershowempathySpoke with acustomer whohas been withCenturyLink formore than 20years1 TVsaleCoworkercomplainaboutanotherdepartmentHeard acoworkercaptureand email

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
I
5
B
6
B
7
G
8
I
9
O
10
G
11
I
12
G
13
I
14
N
15
G
16
B
17
N
18
N
19
G
20
O
21
I
22
B
23
O
24
O
  1. N-1 HSI sale
  2. O-Heard a coworker asking discovery questions
  3. B-Coworker read RCC
  4. I-1 voice line sale
  5. B-Coworker offered an account review
  6. B-Coworker complain about RCC
  7. G-Selling 2 @ ease
  8. I-Coworker thanked a customer
  9. O-Compliment a coworker
  10. G-Deescalate a call with or without assistance from leadership
  11. I-Heard a coworker advise of NPS survey
  12. G-Capture an email
  13. I-Coworker make a good offer (fling offers do not count)
  14. N-Coworker complain about a customer
  15. G-Coworker offer an account review
  16. B-Helping another coworker (in chat or in person)
  17. N-Kudos from leadership
  18. N-Coworker said please to a customer
  19. G-Coworker complimented a customer
  20. O-Heard a coworker show empathy
  21. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  22. B-1 TV sale
  23. O-Coworker complain about another department
  24. O-Heard a coworker capture and email