Deescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerHeard acoworkershowempathyCoworkeroffered anaccountreview1 voicelinesaleCaptureanemailCoworkerthanked acustomerHeard acoworkercaptureand emailHeard acoworkeraskingdiscoveryquestionsComplimenta coworkerHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkerreadRCC1 TVsaleCoworkermake a goodoffer (flingoffers do notcount)CoworkercomplainaboutRCCCoworkercomplimenteda customerSelling2 @easeHelpinganothercoworker (inchat or inperson)1 HSIsaleCoworkeroffer anaccountreviewCoworkercomplainaboutanotherdepartmentKudosfromleadershipDeescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerHeard acoworkershowempathyCoworkeroffered anaccountreview1 voicelinesaleCaptureanemailCoworkerthanked acustomerHeard acoworkercaptureand emailHeard acoworkeraskingdiscoveryquestionsComplimenta coworkerHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkerreadRCC1 TVsaleCoworkermake a goodoffer (flingoffers do notcount)CoworkercomplainaboutRCCCoworkercomplimenteda customerSelling2 @easeHelpinganothercoworker (inchat or inperson)1 HSIsaleCoworkeroffer anaccountreviewCoworkercomplainaboutanotherdepartmentKudosfromleadership

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
B
5
I
6
G
7
I
8
O
9
O
10
O
11
I
12
N
13
I
14
B
15
B
16
I
17
B
18
G
19
G
20
B
21
N
22
G
23
O
24
N
  1. G-Deescalate a call with or without assistance from leadership
  2. N-Coworker complain about a customer
  3. O-Heard a coworker show empathy
  4. B-Coworker offered an account review
  5. I-1 voice line sale
  6. G-Capture an email
  7. I-Coworker thanked a customer
  8. O-Heard a coworker capture and email
  9. O-Heard a coworker asking discovery questions
  10. O-Compliment a coworker
  11. I-Heard a coworker advise of NPS survey
  12. N-Coworker said please to a customer
  13. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  14. B-Coworker read RCC
  15. B-1 TV sale
  16. I-Coworker make a good offer (fling offers do not count)
  17. B-Coworker complain about RCC
  18. G-Coworker complimented a customer
  19. G-Selling 2 @ ease
  20. B-Helping another coworker (in chat or in person)
  21. N-1 HSI sale
  22. G-Coworker offer an account review
  23. O-Coworker complain about another department
  24. N-Kudos from leadership