KudosfromleadershipSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkeroffer anaccountreviewCoworkersaidplease to acustomerHeard acoworkershowempathyHeard acoworkeradvise ofNPS surveyCoworkercomplainaboutRCCSelling2 @easeCaptureanemailCoworkercomplainabout acustomerCoworkercomplimenteda customerComplimenta coworkerCoworkeroffered anaccountreviewDeescalate acall with orwithoutassistance fromleadershipCoworkercomplainaboutanotherdepartmentHeard acoworkercaptureand emailCoworkermake a goodoffer (flingoffers do notcount)1 voicelinesaleCoworkerthanked acustomerHelpinganothercoworker (inchat or inperson)1 HSIsaleHeard acoworkeraskingdiscoveryquestions1 TVsaleCoworkerreadRCCKudosfromleadershipSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkeroffer anaccountreviewCoworkersaidplease to acustomerHeard acoworkershowempathyHeard acoworkeradvise ofNPS surveyCoworkercomplainaboutRCCSelling2 @easeCaptureanemailCoworkercomplainabout acustomerCoworkercomplimenteda customerComplimenta coworkerCoworkeroffered anaccountreviewDeescalate acall with orwithoutassistance fromleadershipCoworkercomplainaboutanotherdepartmentHeard acoworkercaptureand emailCoworkermake a goodoffer (flingoffers do notcount)1 voicelinesaleCoworkerthanked acustomerHelpinganothercoworker (inchat or inperson)1 HSIsaleHeard acoworkeraskingdiscoveryquestions1 TVsaleCoworkerreadRCC

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
N
5
O
6
I
7
B
8
G
9
G
10
N
11
G
12
O
13
B
14
G
15
O
16
O
17
I
18
I
19
I
20
B
21
N
22
O
23
B
24
B
  1. N-Kudos from leadership
  2. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  3. G-Coworker offer an account review
  4. N-Coworker said please to a customer
  5. O-Heard a coworker show empathy
  6. I-Heard a coworker advise of NPS survey
  7. B-Coworker complain about RCC
  8. G-Selling 2 @ ease
  9. G-Capture an email
  10. N-Coworker complain about a customer
  11. G-Coworker complimented a customer
  12. O-Compliment a coworker
  13. B-Coworker offered an account review
  14. G-Deescalate a call with or without assistance from leadership
  15. O-Coworker complain about another department
  16. O-Heard a coworker capture and email
  17. I-Coworker make a good offer (fling offers do not count)
  18. I-1 voice line sale
  19. I-Coworker thanked a customer
  20. B-Helping another coworker (in chat or in person)
  21. N-1 HSI sale
  22. O-Heard a coworker asking discovery questions
  23. B-1 TV sale
  24. B-Coworker read RCC