Coworkermake a goodoffer (flingoffers do notcount)Deescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerKudosfromleadershipCaptureanemailHeard acoworkeraskingdiscoveryquestionsHelpinganothercoworker (inchat or inperson)Heard acoworkercaptureand emailCoworkeroffered anaccountreviewSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkersaidplease to acustomerSelling2 @easeCoworkeroffer anaccountreview1 HSIsaleComplimenta coworker1 TVsale1 voicelinesaleHeard acoworkeradvise ofNPS surveyCoworkerthanked acustomerCoworkercomplainaboutanotherdepartmentCoworkercomplimenteda customerCoworkerreadRCCHeard acoworkershowempathyCoworkercomplainaboutRCCCoworkermake a goodoffer (flingoffers do notcount)Deescalate acall with orwithoutassistance fromleadershipCoworkercomplainabout acustomerKudosfromleadershipCaptureanemailHeard acoworkeraskingdiscoveryquestionsHelpinganothercoworker (inchat or inperson)Heard acoworkercaptureand emailCoworkeroffered anaccountreviewSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkersaidplease to acustomerSelling2 @easeCoworkeroffer anaccountreview1 HSIsaleComplimenta coworker1 TVsale1 voicelinesaleHeard acoworkeradvise ofNPS surveyCoworkerthanked acustomerCoworkercomplainaboutanotherdepartmentCoworkercomplimenteda customerCoworkerreadRCCHeard acoworkershowempathyCoworkercomplainaboutRCC

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
N
5
G
6
O
7
B
8
O
9
B
10
I
11
N
12
G
13
G
14
N
15
O
16
B
17
I
18
I
19
I
20
O
21
G
22
B
23
O
24
B
  1. I-Coworker make a good offer (fling offers do not count)
  2. G-Deescalate a call with or without assistance from leadership
  3. N-Coworker complain about a customer
  4. N-Kudos from leadership
  5. G-Capture an email
  6. O-Heard a coworker asking discovery questions
  7. B-Helping another coworker (in chat or in person)
  8. O-Heard a coworker capture and email
  9. B-Coworker offered an account review
  10. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  11. N-Coworker said please to a customer
  12. G-Selling 2 @ ease
  13. G-Coworker offer an account review
  14. N-1 HSI sale
  15. O-Compliment a coworker
  16. B-1 TV sale
  17. I-1 voice line sale
  18. I-Heard a coworker advise of NPS survey
  19. I-Coworker thanked a customer
  20. O-Coworker complain about another department
  21. G-Coworker complimented a customer
  22. B-Coworker read RCC
  23. O-Heard a coworker show empathy
  24. B-Coworker complain about RCC