Complimenta coworkerCoworkercomplainaboutanotherdepartmentCoworkercomplimenteda customerCoworkercomplainabout acustomer1 TVsaleHeard acoworkeraskingdiscoveryquestionsSelling2 @easeHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHeard acoworkercaptureand email1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCaptureanemailDeescalate acall with orwithoutassistance fromleadershipCoworkeroffered anaccountreviewKudosfromleadershipHelpinganothercoworker (inchat or inperson)1 voicelinesaleCoworkercomplainaboutRCCCoworkerreadRCCCoworkerthanked acustomerCoworkeroffer anaccountreviewComplimenta coworkerCoworkercomplainaboutanotherdepartmentCoworkercomplimenteda customerCoworkercomplainabout acustomer1 TVsaleHeard acoworkeraskingdiscoveryquestionsSelling2 @easeHeard acoworkeradvise ofNPS surveyCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHeard acoworkercaptureand email1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCaptureanemailDeescalate acall with orwithoutassistance fromleadershipCoworkeroffered anaccountreviewKudosfromleadershipHelpinganothercoworker (inchat or inperson)1 voicelinesaleCoworkercomplainaboutRCCCoworkerreadRCCCoworkerthanked acustomerCoworkeroffer anaccountreview

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
N
5
B
6
O
7
G
8
I
9
N
10
I
11
O
12
N
13
I
14
O
15
G
16
G
17
B
18
N
19
B
20
I
21
B
22
B
23
I
24
G
  1. O-Compliment a coworker
  2. O-Coworker complain about another department
  3. G-Coworker complimented a customer
  4. N-Coworker complain about a customer
  5. B-1 TV sale
  6. O-Heard a coworker asking discovery questions
  7. G-Selling 2 @ ease
  8. I-Heard a coworker advise of NPS survey
  9. N-Coworker said please to a customer
  10. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  11. O-Heard a coworker capture and email
  12. N-1 HSI sale
  13. I-Coworker make a good offer (fling offers do not count)
  14. O-Heard a coworker show empathy
  15. G-Capture an email
  16. G-Deescalate a call with or without assistance from leadership
  17. B-Coworker offered an account review
  18. N-Kudos from leadership
  19. B-Helping another coworker (in chat or in person)
  20. I-1 voice line sale
  21. B-Coworker complain about RCC
  22. B-Coworker read RCC
  23. I-Coworker thanked a customer
  24. G-Coworker offer an account review