CaptureanemailKudosfromleadershipCoworkerthanked acustomerCoworkercomplainabout acustomerCoworkeroffer anaccountreviewCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHelpinganothercoworker (inchat or inperson)Coworkeroffered anaccountreviewCoworkercomplainaboutanotherdepartmentHeard acoworkeraskingdiscoveryquestionsComplimenta coworkerHeard acoworkeradvise ofNPS survey1 TVsaleCoworkercomplainaboutRCC1 voicelinesale1 HSIsaleSelling2 @easeCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkerreadRCCCoworkercomplimenteda customerDeescalate acall with orwithoutassistance fromleadershipHeard acoworkercaptureand emailCaptureanemailKudosfromleadershipCoworkerthanked acustomerCoworkercomplainabout acustomerCoworkeroffer anaccountreviewCoworkersaidplease to acustomerSpoke with acustomer whohas been withCenturyLink formore than 20yearsHelpinganothercoworker (inchat or inperson)Coworkeroffered anaccountreviewCoworkercomplainaboutanotherdepartmentHeard acoworkeraskingdiscoveryquestionsComplimenta coworkerHeard acoworkeradvise ofNPS survey1 TVsaleCoworkercomplainaboutRCC1 voicelinesale1 HSIsaleSelling2 @easeCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkerreadRCCCoworkercomplimenteda customerDeescalate acall with orwithoutassistance fromleadershipHeard acoworkercaptureand email

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
N
5
G
6
N
7
I
8
B
9
B
10
O
11
O
12
O
13
I
14
B
15
B
16
I
17
N
18
G
19
I
20
O
21
B
22
G
23
G
24
O
  1. G-Capture an email
  2. N-Kudos from leadership
  3. I-Coworker thanked a customer
  4. N-Coworker complain about a customer
  5. G-Coworker offer an account review
  6. N-Coworker said please to a customer
  7. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  8. B-Helping another coworker (in chat or in person)
  9. B-Coworker offered an account review
  10. O-Coworker complain about another department
  11. O-Heard a coworker asking discovery questions
  12. O-Compliment a coworker
  13. I-Heard a coworker advise of NPS survey
  14. B-1 TV sale
  15. B-Coworker complain about RCC
  16. I-1 voice line sale
  17. N-1 HSI sale
  18. G-Selling 2 @ ease
  19. I-Coworker make a good offer (fling offers do not count)
  20. O-Heard a coworker show empathy
  21. B-Coworker read RCC
  22. G-Coworker complimented a customer
  23. G-Deescalate a call with or without assistance from leadership
  24. O-Heard a coworker capture and email