KudosfromleadershipCoworkerreadRCCCoworkercomplainabout acustomerCoworkercomplimenteda customer1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkeraskingdiscoveryquestions1 TVsaleHeard acoworkercaptureand emailComplimenta coworkerHelpinganothercoworker (inchat or inperson)Coworkeroffer anaccountreviewCaptureanemailCoworkerthanked acustomerCoworkercomplainaboutRCCSpoke with acustomer whohas been withCenturyLink formore than 20years1 voicelinesaleCoworkercomplainaboutanotherdepartmentDeescalate acall with orwithoutassistance fromleadershipCoworkersaidplease to acustomerHeard acoworkershowempathySelling2 @easeHeard acoworkeradvise ofNPS surveyCoworkeroffered anaccountreviewKudosfromleadershipCoworkerreadRCCCoworkercomplainabout acustomerCoworkercomplimenteda customer1 HSIsaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkeraskingdiscoveryquestions1 TVsaleHeard acoworkercaptureand emailComplimenta coworkerHelpinganothercoworker (inchat or inperson)Coworkeroffer anaccountreviewCaptureanemailCoworkerthanked acustomerCoworkercomplainaboutRCCSpoke with acustomer whohas been withCenturyLink formore than 20years1 voicelinesaleCoworkercomplainaboutanotherdepartmentDeescalate acall with orwithoutassistance fromleadershipCoworkersaidplease to acustomerHeard acoworkershowempathySelling2 @easeHeard acoworkeradvise ofNPS surveyCoworkeroffered anaccountreview

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
G
5
N
6
I
7
O
8
B
9
O
10
O
11
B
12
G
13
G
14
I
15
B
16
I
17
I
18
O
19
G
20
N
21
O
22
G
23
I
24
B
  1. N-Kudos from leadership
  2. B-Coworker read RCC
  3. N-Coworker complain about a customer
  4. G-Coworker complimented a customer
  5. N-1 HSI sale
  6. I-Coworker make a good offer (fling offers do not count)
  7. O-Heard a coworker asking discovery questions
  8. B-1 TV sale
  9. O-Heard a coworker capture and email
  10. O-Compliment a coworker
  11. B-Helping another coworker (in chat or in person)
  12. G-Coworker offer an account review
  13. G-Capture an email
  14. I-Coworker thanked a customer
  15. B-Coworker complain about RCC
  16. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  17. I-1 voice line sale
  18. O-Coworker complain about another department
  19. G-Deescalate a call with or without assistance from leadership
  20. N-Coworker said please to a customer
  21. O-Heard a coworker show empathy
  22. G-Selling 2 @ ease
  23. I-Heard a coworker advise of NPS survey
  24. B-Coworker offered an account review