Heard acoworkercaptureand emailSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkercomplainaboutRCCCoworkercomplainaboutanotherdepartmentComplimenta coworkerSelling2 @easeCoworkersaidplease to acustomerCaptureanemail1 HSIsaleCoworkercomplainabout acustomer1 TVsaleCoworkerreadRCCDeescalate acall with orwithoutassistance fromleadershipCoworkercomplimenteda customerCoworkeroffer anaccountreviewHeard acoworkeraskingdiscoveryquestionsKudosfromleadershipCoworkeroffered anaccountreviewHeard acoworkeradvise ofNPS survey1 voicelinesaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkerthanked acustomerHelpinganothercoworker (inchat or inperson)Heard acoworkercaptureand emailSpoke with acustomer whohas been withCenturyLink formore than 20yearsCoworkercomplainaboutRCCCoworkercomplainaboutanotherdepartmentComplimenta coworkerSelling2 @easeCoworkersaidplease to acustomerCaptureanemail1 HSIsaleCoworkercomplainabout acustomer1 TVsaleCoworkerreadRCCDeescalate acall with orwithoutassistance fromleadershipCoworkercomplimenteda customerCoworkeroffer anaccountreviewHeard acoworkeraskingdiscoveryquestionsKudosfromleadershipCoworkeroffered anaccountreviewHeard acoworkeradvise ofNPS survey1 voicelinesaleCoworkermake a goodoffer (flingoffers do notcount)Heard acoworkershowempathyCoworkerthanked acustomerHelpinganothercoworker (inchat or inperson)

Just for Fun - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
O
5
O
6
G
7
N
8
G
9
N
10
N
11
B
12
B
13
G
14
G
15
G
16
O
17
N
18
B
19
I
20
I
21
I
22
O
23
I
24
B
  1. O-Heard a coworker capture and email
  2. I-Spoke with a customer who has been with CenturyLink for more than 20 years
  3. B-Coworker complain about RCC
  4. O-Coworker complain about another department
  5. O-Compliment a coworker
  6. G-Selling 2 @ ease
  7. N-Coworker said please to a customer
  8. G-Capture an email
  9. N-1 HSI sale
  10. N-Coworker complain about a customer
  11. B-1 TV sale
  12. B-Coworker read RCC
  13. G-Deescalate a call with or without assistance from leadership
  14. G-Coworker complimented a customer
  15. G-Coworker offer an account review
  16. O-Heard a coworker asking discovery questions
  17. N-Kudos from leadership
  18. B-Coworker offered an account review
  19. I-Heard a coworker advise of NPS survey
  20. I-1 voice line sale
  21. I-Coworker make a good offer (fling offers do not count)
  22. O-Heard a coworker show empathy
  23. I-Coworker thanked a customer
  24. B-Helping another coworker (in chat or in person)