Could Ispeak to themanager,please?Could youhelp me,please?I'd likearefund.Here are somevouchers forany trouble wemay havecaused you.This isn'twhat iordered.I'll replace itimmediately.I'd like toreturn thisclock,please.I amterriblysorryabout that.Do youhave yourreceiptwith you?I'll let mymanagerknow howyou feel.I'm quitedisappointed.I am sorry fortheinconvenience.I'm going tosee how wecan makethis better foryou.Iunderstand.I seeyourpoint.Thank youforpointingthat out.Let's seeif we canfind asolution.Pleaseaccept ourapologies.loss ofsalesI'll makesure thatsomeonewill look at it.damagedreputationI'd like toexchangethese jeans,please?unhappystaffWhat'stheproblem?Could Ispeak to themanager,please?Could youhelp me,please?I'd likearefund.Here are somevouchers forany trouble wemay havecaused you.This isn'twhat iordered.I'll replace itimmediately.I'd like toreturn thisclock,please.I amterriblysorryabout that.Do youhave yourreceiptwith you?I'll let mymanagerknow howyou feel.I'm quitedisappointed.I am sorry fortheinconvenience.I'm going tosee how wecan makethis better foryou.Iunderstand.I seeyourpoint.Thank youforpointingthat out.Let's seeif we canfind asolution.Pleaseaccept ourapologies.loss ofsalesI'll makesure thatsomeonewill look at it.damagedreputationI'd like toexchangethese jeans,please?unhappystaffWhat'stheproblem?

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could I speak to the manager, please?
  2. Could you help me, please?
  3. I'd like a refund.
  4. Here are some vouchers for any trouble we may have caused you.
  5. This isn't what i ordered.
  6. I'll replace it immediately.
  7. I'd like to return this clock, please.
  8. I am terribly sorry about that.
  9. Do you have your receipt with you?
  10. I'll let my manager know how you feel.
  11. I'm quite disappointed.
  12. I am sorry for the inconvenience.
  13. I'm going to see how we can make this better for you.
  14. I understand.
  15. I see your point.
  16. Thank you for pointing that out.
  17. Let's see if we can find a solution.
  18. Please accept our apologies.
  19. loss of sales
  20. I'll make sure that someone will look at it.
  21. damaged reputation
  22. I'd like to exchange these jeans, please?
  23. unhappy staff
  24. What's the problem?