I'll replace itimmediately.I am sorry fortheinconvenience.I'd like toreturn thisclock,please.I'd like toexchangethese jeans,please?I'll makesure thatsomeonewill look at it.Thank youforpointingthat out.I amterriblysorryabout that.loss ofsalesCould youhelp me,please?I'd likearefund.I'm going tosee how wecan makethis better foryou.I'll let mymanagerknow howyou feel.Let's seeif we canfind asolution.What'stheproblem?Could Ispeak to themanager,please?Iunderstand.damagedreputationThis isn'twhat iordered.I'm quitedisappointed.Do youhave yourreceiptwith you?Pleaseaccept ourapologies.Here are somevouchers forany trouble wemay havecaused you.unhappystaffI seeyourpoint.I'll replace itimmediately.I am sorry fortheinconvenience.I'd like toreturn thisclock,please.I'd like toexchangethese jeans,please?I'll makesure thatsomeonewill look at it.Thank youforpointingthat out.I amterriblysorryabout that.loss ofsalesCould youhelp me,please?I'd likearefund.I'm going tosee how wecan makethis better foryou.I'll let mymanagerknow howyou feel.Let's seeif we canfind asolution.What'stheproblem?Could Ispeak to themanager,please?Iunderstand.damagedreputationThis isn'twhat iordered.I'm quitedisappointed.Do youhave yourreceiptwith you?Pleaseaccept ourapologies.Here are somevouchers forany trouble wemay havecaused you.unhappystaffI seeyourpoint.

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'll replace it immediately.
  2. I am sorry for the inconvenience.
  3. I'd like to return this clock, please.
  4. I'd like to exchange these jeans, please?
  5. I'll make sure that someone will look at it.
  6. Thank you for pointing that out.
  7. I am terribly sorry about that.
  8. loss of sales
  9. Could you help me, please?
  10. I'd like a refund.
  11. I'm going to see how we can make this better for you.
  12. I'll let my manager know how you feel.
  13. Let's see if we can find a solution.
  14. What's the problem?
  15. Could I speak to the manager, please?
  16. I understand.
  17. damaged reputation
  18. This isn't what i ordered.
  19. I'm quite disappointed.
  20. Do you have your receipt with you?
  21. Please accept our apologies.
  22. Here are some vouchers for any trouble we may have caused you.
  23. unhappy staff
  24. I see your point.