Could Ispeak to themanager,please?Here are somevouchers forany trouble wemay havecaused you.loss ofsalesI'm quitedisappointed.I'll makesure thatsomeonewill look at it.I amterriblysorryabout that.I am sorry fortheinconvenience.I'll let mymanagerknow howyou feel.Could youhelp me,please?Do youhave yourreceiptwith you?Thank youforpointingthat out.Pleaseaccept ourapologies.I'd like toexchangethese jeans,please?I'd likearefund.Iunderstand.damagedreputationI'm going tosee how wecan makethis better foryou.I'd like toreturn thisclock,please.Let's seeif we canfind asolution.What'stheproblem?I seeyourpoint.unhappystaffThis isn'twhat iordered.I'll replace itimmediately.Could Ispeak to themanager,please?Here are somevouchers forany trouble wemay havecaused you.loss ofsalesI'm quitedisappointed.I'll makesure thatsomeonewill look at it.I amterriblysorryabout that.I am sorry fortheinconvenience.I'll let mymanagerknow howyou feel.Could youhelp me,please?Do youhave yourreceiptwith you?Thank youforpointingthat out.Pleaseaccept ourapologies.I'd like toexchangethese jeans,please?I'd likearefund.Iunderstand.damagedreputationI'm going tosee how wecan makethis better foryou.I'd like toreturn thisclock,please.Let's seeif we canfind asolution.What'stheproblem?I seeyourpoint.unhappystaffThis isn'twhat iordered.I'll replace itimmediately.

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could I speak to the manager, please?
  2. Here are some vouchers for any trouble we may have caused you.
  3. loss of sales
  4. I'm quite disappointed.
  5. I'll make sure that someone will look at it.
  6. I am terribly sorry about that.
  7. I am sorry for the inconvenience.
  8. I'll let my manager know how you feel.
  9. Could you help me, please?
  10. Do you have your receipt with you?
  11. Thank you for pointing that out.
  12. Please accept our apologies.
  13. I'd like to exchange these jeans, please?
  14. I'd like a refund.
  15. I understand.
  16. damaged reputation
  17. I'm going to see how we can make this better for you.
  18. I'd like to return this clock, please.
  19. Let's see if we can find a solution.
  20. What's the problem?
  21. I see your point.
  22. unhappy staff
  23. This isn't what i ordered.
  24. I'll replace it immediately.