(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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damaged reputation
I understand.
I'm going to see how we can make this better for you.
I'll make sure that someone will look at it.
I'm quite disappointed.
Could I speak to the manager, please?
Here are some vouchers for any trouble we may have caused you.