Here are somevouchers forany trouble wemay havecaused you.I'll replace itimmediately.I'll let mymanagerknow howyou feel.I seeyourpoint.I'm going tosee how wecan makethis better foryou.This isn'twhat iordered.I'd like toreturn thisclock,please.Thank youforpointingthat out.unhappystaffCould Ispeak to themanager,please?I'm quitedisappointed.What'stheproblem?Iunderstand.Let's seeif we canfind asolution.I amterriblysorryabout that.damagedreputationI'd likearefund.I'd like toexchangethese jeans,please?Pleaseaccept ourapologies.Do youhave yourreceiptwith you?I'll makesure thatsomeonewill look at it.Could youhelp me,please?loss ofsalesI am sorry fortheinconvenience.Here are somevouchers forany trouble wemay havecaused you.I'll replace itimmediately.I'll let mymanagerknow howyou feel.I seeyourpoint.I'm going tosee how wecan makethis better foryou.This isn'twhat iordered.I'd like toreturn thisclock,please.Thank youforpointingthat out.unhappystaffCould Ispeak to themanager,please?I'm quitedisappointed.What'stheproblem?Iunderstand.Let's seeif we canfind asolution.I amterriblysorryabout that.damagedreputationI'd likearefund.I'd like toexchangethese jeans,please?Pleaseaccept ourapologies.Do youhave yourreceiptwith you?I'll makesure thatsomeonewill look at it.Could youhelp me,please?loss ofsalesI am sorry fortheinconvenience.

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here are some vouchers for any trouble we may have caused you.
  2. I'll replace it immediately.
  3. I'll let my manager know how you feel.
  4. I see your point.
  5. I'm going to see how we can make this better for you.
  6. This isn't what i ordered.
  7. I'd like to return this clock, please.
  8. Thank you for pointing that out.
  9. unhappy staff
  10. Could I speak to the manager, please?
  11. I'm quite disappointed.
  12. What's the problem?
  13. I understand.
  14. Let's see if we can find a solution.
  15. I am terribly sorry about that.
  16. damaged reputation
  17. I'd like a refund.
  18. I'd like to exchange these jeans, please?
  19. Please accept our apologies.
  20. Do you have your receipt with you?
  21. I'll make sure that someone will look at it.
  22. Could you help me, please?
  23. loss of sales
  24. I am sorry for the inconvenience.