I'll let mymanagerknow howyou feel.Could Ispeak to themanager,please?damagedreputationI am sorry fortheinconvenience.Let's seeif we canfind asolution.I'm quitedisappointed.loss ofsalesunhappystaffI amterriblysorryabout that.I seeyourpoint.I'd like toexchangethese jeans,please?Iunderstand.What'stheproblem?I'd likearefund.Thank youforpointingthat out.Do youhave yourreceiptwith you?Could youhelp me,please?I'm going tosee how wecan makethis better foryou.Pleaseaccept ourapologies.I'll makesure thatsomeonewill look at it.I'd like toreturn thisclock,please.This isn'twhat iordered.I'll replace itimmediately.Here are somevouchers forany trouble wemay havecaused you.I'll let mymanagerknow howyou feel.Could Ispeak to themanager,please?damagedreputationI am sorry fortheinconvenience.Let's seeif we canfind asolution.I'm quitedisappointed.loss ofsalesunhappystaffI amterriblysorryabout that.I seeyourpoint.I'd like toexchangethese jeans,please?Iunderstand.What'stheproblem?I'd likearefund.Thank youforpointingthat out.Do youhave yourreceiptwith you?Could youhelp me,please?I'm going tosee how wecan makethis better foryou.Pleaseaccept ourapologies.I'll makesure thatsomeonewill look at it.I'd like toreturn thisclock,please.This isn'twhat iordered.I'll replace itimmediately.Here are somevouchers forany trouble wemay havecaused you.

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'll let my manager know how you feel.
  2. Could I speak to the manager, please?
  3. damaged reputation
  4. I am sorry for the inconvenience.
  5. Let's see if we can find a solution.
  6. I'm quite disappointed.
  7. loss of sales
  8. unhappy staff
  9. I am terribly sorry about that.
  10. I see your point.
  11. I'd like to exchange these jeans, please?
  12. I understand.
  13. What's the problem?
  14. I'd like a refund.
  15. Thank you for pointing that out.
  16. Do you have your receipt with you?
  17. Could you help me, please?
  18. I'm going to see how we can make this better for you.
  19. Please accept our apologies.
  20. I'll make sure that someone will look at it.
  21. I'd like to return this clock, please.
  22. This isn't what i ordered.
  23. I'll replace it immediately.
  24. Here are some vouchers for any trouble we may have caused you.