I amterriblysorryabout that.This isn'twhat iordered.loss ofsalesHere are somevouchers forany trouble wemay havecaused you.damagedreputationPleaseaccept ourapologies.Thank youforpointingthat out.Let's seeif we canfind asolution.What'stheproblem?I'm quitedisappointed.I seeyourpoint.I'll makesure thatsomeonewill look at it.Iunderstand.I'd likearefund.I'll replace itimmediately.Could Ispeak to themanager,please?Do youhave yourreceiptwith you?Could youhelp me,please?I'd like toexchangethese jeans,please?I am sorry fortheinconvenience.I'll let mymanagerknow howyou feel.I'd like toreturn thisclock,please.I'm going tosee how wecan makethis better foryou.unhappystaffI amterriblysorryabout that.This isn'twhat iordered.loss ofsalesHere are somevouchers forany trouble wemay havecaused you.damagedreputationPleaseaccept ourapologies.Thank youforpointingthat out.Let's seeif we canfind asolution.What'stheproblem?I'm quitedisappointed.I seeyourpoint.I'll makesure thatsomeonewill look at it.Iunderstand.I'd likearefund.I'll replace itimmediately.Could Ispeak to themanager,please?Do youhave yourreceiptwith you?Could youhelp me,please?I'd like toexchangethese jeans,please?I am sorry fortheinconvenience.I'll let mymanagerknow howyou feel.I'd like toreturn thisclock,please.I'm going tosee how wecan makethis better foryou.unhappystaff

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am terribly sorry about that.
  2. This isn't what i ordered.
  3. loss of sales
  4. Here are some vouchers for any trouble we may have caused you.
  5. damaged reputation
  6. Please accept our apologies.
  7. Thank you for pointing that out.
  8. Let's see if we can find a solution.
  9. What's the problem?
  10. I'm quite disappointed.
  11. I see your point.
  12. I'll make sure that someone will look at it.
  13. I understand.
  14. I'd like a refund.
  15. I'll replace it immediately.
  16. Could I speak to the manager, please?
  17. Do you have your receipt with you?
  18. Could you help me, please?
  19. I'd like to exchange these jeans, please?
  20. I am sorry for the inconvenience.
  21. I'll let my manager know how you feel.
  22. I'd like to return this clock, please.
  23. I'm going to see how we can make this better for you.
  24. unhappy staff