I amterriblysorryabout that.I am sorry fortheinconvenience.I seeyourpoint.I'll replace itimmediately.I'll let mymanagerknow howyou feel.I'll makesure thatsomeonewill look at it.Here are somevouchers forany trouble wemay havecaused you.Pleaseaccept ourapologies.I'd like toreturn thisclock,please.This isn'twhat iordered.Could youhelp me,please?Could Ispeak to themanager,please?damagedreputationThank youforpointingthat out.I'm quitedisappointed.I'd likearefund.I'd like toexchangethese jeans,please?What'stheproblem?unhappystaffloss ofsalesDo youhave yourreceiptwith you?Iunderstand.I'm going tosee how wecan makethis better foryou.Let's seeif we canfind asolution.I amterriblysorryabout that.I am sorry fortheinconvenience.I seeyourpoint.I'll replace itimmediately.I'll let mymanagerknow howyou feel.I'll makesure thatsomeonewill look at it.Here are somevouchers forany trouble wemay havecaused you.Pleaseaccept ourapologies.I'd like toreturn thisclock,please.This isn'twhat iordered.Could youhelp me,please?Could Ispeak to themanager,please?damagedreputationThank youforpointingthat out.I'm quitedisappointed.I'd likearefund.I'd like toexchangethese jeans,please?What'stheproblem?unhappystaffloss ofsalesDo youhave yourreceiptwith you?Iunderstand.I'm going tosee how wecan makethis better foryou.Let's seeif we canfind asolution.

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am terribly sorry about that.
  2. I am sorry for the inconvenience.
  3. I see your point.
  4. I'll replace it immediately.
  5. I'll let my manager know how you feel.
  6. I'll make sure that someone will look at it.
  7. Here are some vouchers for any trouble we may have caused you.
  8. Please accept our apologies.
  9. I'd like to return this clock, please.
  10. This isn't what i ordered.
  11. Could you help me, please?
  12. Could I speak to the manager, please?
  13. damaged reputation
  14. Thank you for pointing that out.
  15. I'm quite disappointed.
  16. I'd like a refund.
  17. I'd like to exchange these jeans, please?
  18. What's the problem?
  19. unhappy staff
  20. loss of sales
  21. Do you have your receipt with you?
  22. I understand.
  23. I'm going to see how we can make this better for you.
  24. Let's see if we can find a solution.