damagedreputationIunderstand.I'm going tosee how wecan makethis better foryou.I'll makesure thatsomeonewill look at it.I'm quitedisappointed.Could Ispeak to themanager,please?Here are somevouchers forany trouble wemay havecaused you.I'd likearefund.I'd like toexchangethese jeans,please?Do youhave yourreceiptwith you?I amterriblysorryabout that.I'll let mymanagerknow howyou feel.I seeyourpoint.loss ofsalesI'll replace itimmediately.Could youhelp me,please?I am sorry fortheinconvenience.What'stheproblem?Thank youforpointingthat out.I'd like toreturn thisclock,please.Pleaseaccept ourapologies.This isn'twhat iordered.Let's seeif we canfind asolution.unhappystaffdamagedreputationIunderstand.I'm going tosee how wecan makethis better foryou.I'll makesure thatsomeonewill look at it.I'm quitedisappointed.Could Ispeak to themanager,please?Here are somevouchers forany trouble wemay havecaused you.I'd likearefund.I'd like toexchangethese jeans,please?Do youhave yourreceiptwith you?I amterriblysorryabout that.I'll let mymanagerknow howyou feel.I seeyourpoint.loss ofsalesI'll replace itimmediately.Could youhelp me,please?I am sorry fortheinconvenience.What'stheproblem?Thank youforpointingthat out.I'd like toreturn thisclock,please.Pleaseaccept ourapologies.This isn'twhat iordered.Let's seeif we canfind asolution.unhappystaff

Complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. damaged reputation
  2. I understand.
  3. I'm going to see how we can make this better for you.
  4. I'll make sure that someone will look at it.
  5. I'm quite disappointed.
  6. Could I speak to the manager, please?
  7. Here are some vouchers for any trouble we may have caused you.
  8. I'd like a refund.
  9. I'd like to exchange these jeans, please?
  10. Do you have your receipt with you?
  11. I am terribly sorry about that.
  12. I'll let my manager know how you feel.
  13. I see your point.
  14. loss of sales
  15. I'll replace it immediately.
  16. Could you help me, please?
  17. I am sorry for the inconvenience.
  18. What's the problem?
  19. Thank you for pointing that out.
  20. I'd like to return this clock, please.
  21. Please accept our apologies.
  22. This isn't what i ordered.
  23. Let's see if we can find a solution.
  24. unhappy staff