(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Could I speak to the manager, please?
I am terribly sorry about that.
Here are some vouchers for any trouble we may have caused you.
I'd like to return this clock, please.
I understand.
What's the problem?
unhappy staff
I'll replace it immediately.
I'll make sure that someone will look at it.
damaged reputation
Do you have your receipt with you?
Please accept our apologies.
I am sorry for the inconvenience.
I'm quite disappointed.
loss of sales
This isn't what i ordered.
I'd like a refund.
Let's see if we can find a solution.
I see your point.
Thank you for pointing that out.
I'll let my manager know how you feel.
Could you help me, please?
I'm going to see how we can make this better for you.
