Resolvecustomerissue withouttransferReviewincentiveswithcustomerReviewmycigna.comw/ customerActivelylisten tocustomer'sconcernsEncouragecustomerCongratulatecustomer formeeting goalRemovecustomer'sroadblock totreatmentAdvocateforcustomerOffercommunityresource tocustomerProviderecommendationfor STD claimCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callWishcustomerhappyanniversaryTransfercustomerto STDintakeWishcustomerhappybirthdayEducatecustomerregardingCHC benefitsProvidecustomerw/ HILnumberPersonalizeconversationw/ customerWishcustomerluck withsurgeryExpressempathy tocustomer foraccident/tragedyConferencecall w/customerand STD CMFollowthrough ona promise tocustomerEducatecustomerabout STDbenefitShareinformationwith STDCMResolvecustomerissue withouttransferReviewincentiveswithcustomerReviewmycigna.comw/ customerActivelylisten tocustomer'sconcernsEncouragecustomerCongratulatecustomer formeeting goalRemovecustomer'sroadblock totreatmentAdvocateforcustomerOffercommunityresource tocustomerProviderecommendationfor STD claimCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callWishcustomerhappyanniversaryTransfercustomerto STDintakeWishcustomerhappybirthdayEducatecustomerregardingCHC benefitsProvidecustomerw/ HILnumberPersonalizeconversationw/ customerWishcustomerluck withsurgeryExpressempathy tocustomer foraccident/tragedyConferencecall w/customerand STD CMFollowthrough ona promise tocustomerEducatecustomerabout STDbenefitShareinformationwith STDCM

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve customer issue without transfer
  2. Review incentives with customer
  3. Review mycigna.com w/ customer
  4. Actively listen to customer's concerns
  5. Encourage customer
  6. Congratulate customer for meeting goal
  7. Remove customer's roadblock to treatment
  8. Advocate for customer
  9. Offer community resource to customer
  10. Provide recommendation for STD claim
  11. Congratulate a customer for the birth of baby
  12. Answer customer question on team call
  13. Wish customer happy anniversary
  14. Transfer customer to STD intake
  15. Wish customer happy birthday
  16. Educate customer regarding CHC benefits
  17. Provide customer w/ HIL number
  18. Personalize conversation w/ customer
  19. Wish customer luck with surgery
  20. Express empathy to customer for accident/tragedy
  21. Conference call w/ customer and STD CM
  22. Follow through on a promise to customer
  23. Educate customer about STD benefit
  24. Share information with STD CM