Personalizeconversationw/ customerProviderecommendationfor STD claimReviewincentiveswithcustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeCongratulatecustomer formeeting goalEncouragecustomerWishcustomerhappyanniversaryReviewmycigna.comw/ customerFollowthrough ona promise tocustomerAdvocateforcustomerProvidecustomerw/ HILnumberWishcustomerhappybirthdayResolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyEducatecustomerabout STDbenefitActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callWishcustomerluck withsurgeryShareinformationwith STDCMPersonalizeconversationw/ customerProviderecommendationfor STD claimReviewincentiveswithcustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeCongratulatecustomer formeeting goalEncouragecustomerWishcustomerhappyanniversaryReviewmycigna.comw/ customerFollowthrough ona promise tocustomerAdvocateforcustomerProvidecustomerw/ HILnumberWishcustomerhappybirthdayResolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyEducatecustomerabout STDbenefitActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callWishcustomerluck withsurgeryShareinformationwith STDCM

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalize conversation w/ customer
  2. Provide recommendation for STD claim
  3. Review incentives with customer
  4. Congratulate a customer for the birth of baby
  5. Transfer customer to STD intake
  6. Congratulate customer for meeting goal
  7. Encourage customer
  8. Wish customer happy anniversary
  9. Review mycigna.com w/ customer
  10. Follow through on a promise to customer
  11. Advocate for customer
  12. Provide customer w/ HIL number
  13. Wish customer happy birthday
  14. Resolve customer issue without transfer
  15. Remove customer's roadblock to treatment
  16. Offer community resource to customer
  17. Educate customer regarding CHC benefits
  18. Conference call w/ customer and STD CM
  19. Express empathy to customer for accident/tragedy
  20. Educate customer about STD benefit
  21. Actively listen to customer's concerns
  22. Answer customer question on team call
  23. Wish customer luck with surgery
  24. Share information with STD CM