Wishcustomerluck withsurgeryPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentCongratulatea customerfor the birthof babyFollowthrough ona promise tocustomerAnswercustomerquestion onteam callAdvocateforcustomerTransfercustomerto STDintakeEducatecustomerabout STDbenefitOffercommunityresource tocustomerReviewmycigna.comw/ customerConferencecall w/customerand STD CMCongratulatecustomer formeeting goalWishcustomerhappybirthdayActivelylisten tocustomer'sconcernsResolvecustomerissue withouttransferWishcustomerhappyanniversaryExpressempathy tocustomer foraccident/tragedyEducatecustomerregardingCHC benefitsProviderecommendationfor STD claimReviewincentiveswithcustomerProvidecustomerw/ HILnumberShareinformationwith STDCMEncouragecustomerWishcustomerluck withsurgeryPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentCongratulatea customerfor the birthof babyFollowthrough ona promise tocustomerAnswercustomerquestion onteam callAdvocateforcustomerTransfercustomerto STDintakeEducatecustomerabout STDbenefitOffercommunityresource tocustomerReviewmycigna.comw/ customerConferencecall w/customerand STD CMCongratulatecustomer formeeting goalWishcustomerhappybirthdayActivelylisten tocustomer'sconcernsResolvecustomerissue withouttransferWishcustomerhappyanniversaryExpressempathy tocustomer foraccident/tragedyEducatecustomerregardingCHC benefitsProviderecommendationfor STD claimReviewincentiveswithcustomerProvidecustomerw/ HILnumberShareinformationwith STDCMEncouragecustomer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer luck with surgery
  2. Personalize conversation w/ customer
  3. Remove customer's roadblock to treatment
  4. Congratulate a customer for the birth of baby
  5. Follow through on a promise to customer
  6. Answer customer question on team call
  7. Advocate for customer
  8. Transfer customer to STD intake
  9. Educate customer about STD benefit
  10. Offer community resource to customer
  11. Review mycigna.com w/ customer
  12. Conference call w/ customer and STD CM
  13. Congratulate customer for meeting goal
  14. Wish customer happy birthday
  15. Actively listen to customer's concerns
  16. Resolve customer issue without transfer
  17. Wish customer happy anniversary
  18. Express empathy to customer for accident/tragedy
  19. Educate customer regarding CHC benefits
  20. Provide recommendation for STD claim
  21. Review incentives with customer
  22. Provide customer w/ HIL number
  23. Share information with STD CM
  24. Encourage customer