Providerecommendationfor STD claimAdvocateforcustomerProvidecustomerw/ HILnumberShareinformationwith STDCMPersonalizeconversationw/ customerFollowthrough ona promise tocustomerOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyResolvecustomerissue withouttransferEncouragecustomerAnswercustomerquestion onteam callTransfercustomerto STDintakeActivelylisten tocustomer'sconcernsCongratulatea customerfor the birthof babyReviewmycigna.comw/ customerReviewincentiveswithcustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryRemovecustomer'sroadblock totreatmentEducatecustomerabout STDbenefitCongratulatecustomer formeeting goalWishcustomerluck withsurgeryProviderecommendationfor STD claimAdvocateforcustomerProvidecustomerw/ HILnumberShareinformationwith STDCMPersonalizeconversationw/ customerFollowthrough ona promise tocustomerOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyResolvecustomerissue withouttransferEncouragecustomerAnswercustomerquestion onteam callTransfercustomerto STDintakeActivelylisten tocustomer'sconcernsCongratulatea customerfor the birthof babyReviewmycigna.comw/ customerReviewincentiveswithcustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryRemovecustomer'sroadblock totreatmentEducatecustomerabout STDbenefitCongratulatecustomer formeeting goalWishcustomerluck withsurgery

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide recommendation for STD claim
  2. Advocate for customer
  3. Provide customer w/ HIL number
  4. Share information with STD CM
  5. Personalize conversation w/ customer
  6. Follow through on a promise to customer
  7. Offer community resource to customer
  8. Educate customer regarding CHC benefits
  9. Conference call w/ customer and STD CM
  10. Express empathy to customer for accident/tragedy
  11. Resolve customer issue without transfer
  12. Encourage customer
  13. Answer customer question on team call
  14. Transfer customer to STD intake
  15. Actively listen to customer's concerns
  16. Congratulate a customer for the birth of baby
  17. Review mycigna.com w/ customer
  18. Review incentives with customer
  19. Wish customer happy birthday
  20. Wish customer happy anniversary
  21. Remove customer's roadblock to treatment
  22. Educate customer about STD benefit
  23. Congratulate customer for meeting goal
  24. Wish customer luck with surgery