Congratulatea customerfor the birthof babyPersonalizeconversationw/ customerExpressempathy tocustomer foraccident/tragedyWishcustomerhappybirthdayCongratulatecustomer formeeting goalOffercommunityresource tocustomerAnswercustomerquestion onteam callShareinformationwith STDCMActivelylisten tocustomer'sconcernsFollowthrough ona promise tocustomerWishcustomerhappyanniversaryAdvocateforcustomerReviewincentiveswithcustomerProvidecustomerw/ HILnumberWishcustomerluck withsurgeryProviderecommendationfor STD claimConferencecall w/customerand STD CMEncouragecustomerTransfercustomerto STDintakeEducatecustomerabout STDbenefitRemovecustomer'sroadblock totreatmentEducatecustomerregardingCHC benefitsReviewmycigna.comw/ customerResolvecustomerissue withouttransferCongratulatea customerfor the birthof babyPersonalizeconversationw/ customerExpressempathy tocustomer foraccident/tragedyWishcustomerhappybirthdayCongratulatecustomer formeeting goalOffercommunityresource tocustomerAnswercustomerquestion onteam callShareinformationwith STDCMActivelylisten tocustomer'sconcernsFollowthrough ona promise tocustomerWishcustomerhappyanniversaryAdvocateforcustomerReviewincentiveswithcustomerProvidecustomerw/ HILnumberWishcustomerluck withsurgeryProviderecommendationfor STD claimConferencecall w/customerand STD CMEncouragecustomerTransfercustomerto STDintakeEducatecustomerabout STDbenefitRemovecustomer'sroadblock totreatmentEducatecustomerregardingCHC benefitsReviewmycigna.comw/ customerResolvecustomerissue withouttransfer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate a customer for the birth of baby
  2. Personalize conversation w/ customer
  3. Express empathy to customer for accident/tragedy
  4. Wish customer happy birthday
  5. Congratulate customer for meeting goal
  6. Offer community resource to customer
  7. Answer customer question on team call
  8. Share information with STD CM
  9. Actively listen to customer's concerns
  10. Follow through on a promise to customer
  11. Wish customer happy anniversary
  12. Advocate for customer
  13. Review incentives with customer
  14. Provide customer w/ HIL number
  15. Wish customer luck with surgery
  16. Provide recommendation for STD claim
  17. Conference call w/ customer and STD CM
  18. Encourage customer
  19. Transfer customer to STD intake
  20. Educate customer about STD benefit
  21. Remove customer's roadblock to treatment
  22. Educate customer regarding CHC benefits
  23. Review mycigna.com w/ customer
  24. Resolve customer issue without transfer