EducatecustomerregardingCHC benefitsAnswercustomerquestion onteam callPersonalizeconversationw/ customerResolvecustomerissue withouttransferWishcustomerluck withsurgeryProvidecustomerw/ HILnumberAdvocateforcustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeCongratulatecustomer formeeting goalEncouragecustomerWishcustomerhappybirthdayExpressempathy tocustomer foraccident/tragedyRemovecustomer'sroadblock totreatmentReviewmycigna.comw/ customerFollowthrough ona promise tocustomerReviewincentiveswithcustomerWishcustomerhappyanniversaryShareinformationwith STDCMProviderecommendationfor STD claimOffercommunityresource tocustomerEducatecustomerabout STDbenefitConferencecall w/customerand STD CMActivelylisten tocustomer'sconcernsEducatecustomerregardingCHC benefitsAnswercustomerquestion onteam callPersonalizeconversationw/ customerResolvecustomerissue withouttransferWishcustomerluck withsurgeryProvidecustomerw/ HILnumberAdvocateforcustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeCongratulatecustomer formeeting goalEncouragecustomerWishcustomerhappybirthdayExpressempathy tocustomer foraccident/tragedyRemovecustomer'sroadblock totreatmentReviewmycigna.comw/ customerFollowthrough ona promise tocustomerReviewincentiveswithcustomerWishcustomerhappyanniversaryShareinformationwith STDCMProviderecommendationfor STD claimOffercommunityresource tocustomerEducatecustomerabout STDbenefitConferencecall w/customerand STD CMActivelylisten tocustomer'sconcerns

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer regarding CHC benefits
  2. Answer customer question on team call
  3. Personalize conversation w/ customer
  4. Resolve customer issue without transfer
  5. Wish customer luck with surgery
  6. Provide customer w/ HIL number
  7. Advocate for customer
  8. Congratulate a customer for the birth of baby
  9. Transfer customer to STD intake
  10. Congratulate customer for meeting goal
  11. Encourage customer
  12. Wish customer happy birthday
  13. Express empathy to customer for accident/tragedy
  14. Remove customer's roadblock to treatment
  15. Review mycigna.com w/ customer
  16. Follow through on a promise to customer
  17. Review incentives with customer
  18. Wish customer happy anniversary
  19. Share information with STD CM
  20. Provide recommendation for STD claim
  21. Offer community resource to customer
  22. Educate customer about STD benefit
  23. Conference call w/ customer and STD CM
  24. Actively listen to customer's concerns