EducatecustomerregardingCHC benefitsCongratulatecustomer formeeting goalReviewmycigna.comw/ customerReviewincentiveswithcustomerResolvecustomerissue withouttransferShareinformationwith STDCMConferencecall w/customerand STD CMRemovecustomer'sroadblock totreatmentWishcustomerluck withsurgeryWishcustomerhappybirthdayOffercommunityresource tocustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callProvidecustomerw/ HILnumberEducatecustomerabout STDbenefitAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyEncouragecustomerWishcustomerhappyanniversaryPersonalizeconversationw/ customerProviderecommendationfor STD claimEducatecustomerregardingCHC benefitsCongratulatecustomer formeeting goalReviewmycigna.comw/ customerReviewincentiveswithcustomerResolvecustomerissue withouttransferShareinformationwith STDCMConferencecall w/customerand STD CMRemovecustomer'sroadblock totreatmentWishcustomerluck withsurgeryWishcustomerhappybirthdayOffercommunityresource tocustomerCongratulatea customerfor the birthof babyTransfercustomerto STDintakeFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callProvidecustomerw/ HILnumberEducatecustomerabout STDbenefitAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyEncouragecustomerWishcustomerhappyanniversaryPersonalizeconversationw/ customerProviderecommendationfor STD claim

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer regarding CHC benefits
  2. Congratulate customer for meeting goal
  3. Review mycigna.com w/ customer
  4. Review incentives with customer
  5. Resolve customer issue without transfer
  6. Share information with STD CM
  7. Conference call w/ customer and STD CM
  8. Remove customer's roadblock to treatment
  9. Wish customer luck with surgery
  10. Wish customer happy birthday
  11. Offer community resource to customer
  12. Congratulate a customer for the birth of baby
  13. Transfer customer to STD intake
  14. Follow through on a promise to customer
  15. Actively listen to customer's concerns
  16. Answer customer question on team call
  17. Provide customer w/ HIL number
  18. Educate customer about STD benefit
  19. Advocate for customer
  20. Express empathy to customer for accident/tragedy
  21. Encourage customer
  22. Wish customer happy anniversary
  23. Personalize conversation w/ customer
  24. Provide recommendation for STD claim