Transfercustomerto STDintakeEducatecustomerabout STDbenefitResolvecustomerissue withouttransferPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentWishcustomerhappybirthdayEducatecustomerregardingCHC benefitsProvidecustomerw/ HILnumberWishcustomerluck withsurgeryCongratulatea customerfor the birthof babyWishcustomerhappyanniversaryShareinformationwith STDCMProviderecommendationfor STD claimActivelylisten tocustomer'sconcernsReviewincentiveswithcustomerEncouragecustomerFollowthrough ona promise tocustomerOffercommunityresource tocustomerCongratulatecustomer formeeting goalReviewmycigna.comw/ customerAnswercustomerquestion onteam callAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyConferencecall w/customerand STD CMTransfercustomerto STDintakeEducatecustomerabout STDbenefitResolvecustomerissue withouttransferPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentWishcustomerhappybirthdayEducatecustomerregardingCHC benefitsProvidecustomerw/ HILnumberWishcustomerluck withsurgeryCongratulatea customerfor the birthof babyWishcustomerhappyanniversaryShareinformationwith STDCMProviderecommendationfor STD claimActivelylisten tocustomer'sconcernsReviewincentiveswithcustomerEncouragecustomerFollowthrough ona promise tocustomerOffercommunityresource tocustomerCongratulatecustomer formeeting goalReviewmycigna.comw/ customerAnswercustomerquestion onteam callAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyConferencecall w/customerand STD CM

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer customer to STD intake
  2. Educate customer about STD benefit
  3. Resolve customer issue without transfer
  4. Personalize conversation w/ customer
  5. Remove customer's roadblock to treatment
  6. Wish customer happy birthday
  7. Educate customer regarding CHC benefits
  8. Provide customer w/ HIL number
  9. Wish customer luck with surgery
  10. Congratulate a customer for the birth of baby
  11. Wish customer happy anniversary
  12. Share information with STD CM
  13. Provide recommendation for STD claim
  14. Actively listen to customer's concerns
  15. Review incentives with customer
  16. Encourage customer
  17. Follow through on a promise to customer
  18. Offer community resource to customer
  19. Congratulate customer for meeting goal
  20. Review mycigna.com w/ customer
  21. Answer customer question on team call
  22. Advocate for customer
  23. Express empathy to customer for accident/tragedy
  24. Conference call w/ customer and STD CM