Congratulatea customerfor the birthof babyProvidecustomerw/ HILnumberReviewincentiveswithcustomerReviewmycigna.comw/ customerFollowthrough ona promise tocustomerWishcustomerhappybirthdayEncouragecustomerActivelylisten tocustomer'sconcernsConferencecall w/customerand STD CMAdvocateforcustomerEducatecustomerregardingCHC benefitsTransfercustomerto STDintakeExpressempathy tocustomer foraccident/tragedyResolvecustomerissue withouttransferEducatecustomerabout STDbenefitProviderecommendationfor STD claimWishcustomerluck withsurgeryShareinformationwith STDCMPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentWishcustomerhappyanniversaryOffercommunityresource tocustomerCongratulatecustomer formeeting goalAnswercustomerquestion onteam callCongratulatea customerfor the birthof babyProvidecustomerw/ HILnumberReviewincentiveswithcustomerReviewmycigna.comw/ customerFollowthrough ona promise tocustomerWishcustomerhappybirthdayEncouragecustomerActivelylisten tocustomer'sconcernsConferencecall w/customerand STD CMAdvocateforcustomerEducatecustomerregardingCHC benefitsTransfercustomerto STDintakeExpressempathy tocustomer foraccident/tragedyResolvecustomerissue withouttransferEducatecustomerabout STDbenefitProviderecommendationfor STD claimWishcustomerluck withsurgeryShareinformationwith STDCMPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentWishcustomerhappyanniversaryOffercommunityresource tocustomerCongratulatecustomer formeeting goalAnswercustomerquestion onteam call

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate a customer for the birth of baby
  2. Provide customer w/ HIL number
  3. Review incentives with customer
  4. Review mycigna.com w/ customer
  5. Follow through on a promise to customer
  6. Wish customer happy birthday
  7. Encourage customer
  8. Actively listen to customer's concerns
  9. Conference call w/ customer and STD CM
  10. Advocate for customer
  11. Educate customer regarding CHC benefits
  12. Transfer customer to STD intake
  13. Express empathy to customer for accident/tragedy
  14. Resolve customer issue without transfer
  15. Educate customer about STD benefit
  16. Provide recommendation for STD claim
  17. Wish customer luck with surgery
  18. Share information with STD CM
  19. Personalize conversation w/ customer
  20. Remove customer's roadblock to treatment
  21. Wish customer happy anniversary
  22. Offer community resource to customer
  23. Congratulate customer for meeting goal
  24. Answer customer question on team call