WishcustomerhappyanniversaryReviewmycigna.comw/ customerShareinformationwith STDCMPersonalizeconversationw/ customerEncouragecustomerOffercommunityresource tocustomerExpressempathy tocustomer foraccident/tragedyCongratulatecustomer formeeting goalWishcustomerluck withsurgeryAnswercustomerquestion onteam callEducatecustomerabout STDbenefitResolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentAdvocateforcustomerActivelylisten tocustomer'sconcernsProvidecustomerw/ HILnumberTransfercustomerto STDintakeFollowthrough ona promise tocustomerReviewincentiveswithcustomerEducatecustomerregardingCHC benefitsProviderecommendationfor STD claimCongratulatea customerfor the birthof babyConferencecall w/customerand STD CMWishcustomerhappybirthdayWishcustomerhappyanniversaryReviewmycigna.comw/ customerShareinformationwith STDCMPersonalizeconversationw/ customerEncouragecustomerOffercommunityresource tocustomerExpressempathy tocustomer foraccident/tragedyCongratulatecustomer formeeting goalWishcustomerluck withsurgeryAnswercustomerquestion onteam callEducatecustomerabout STDbenefitResolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentAdvocateforcustomerActivelylisten tocustomer'sconcernsProvidecustomerw/ HILnumberTransfercustomerto STDintakeFollowthrough ona promise tocustomerReviewincentiveswithcustomerEducatecustomerregardingCHC benefitsProviderecommendationfor STD claimCongratulatea customerfor the birthof babyConferencecall w/customerand STD CMWishcustomerhappybirthday

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer happy anniversary
  2. Review mycigna.com w/ customer
  3. Share information with STD CM
  4. Personalize conversation w/ customer
  5. Encourage customer
  6. Offer community resource to customer
  7. Express empathy to customer for accident/tragedy
  8. Congratulate customer for meeting goal
  9. Wish customer luck with surgery
  10. Answer customer question on team call
  11. Educate customer about STD benefit
  12. Resolve customer issue without transfer
  13. Remove customer's roadblock to treatment
  14. Advocate for customer
  15. Actively listen to customer's concerns
  16. Provide customer w/ HIL number
  17. Transfer customer to STD intake
  18. Follow through on a promise to customer
  19. Review incentives with customer
  20. Educate customer regarding CHC benefits
  21. Provide recommendation for STD claim
  22. Congratulate a customer for the birth of baby
  23. Conference call w/ customer and STD CM
  24. Wish customer happy birthday