ReviewincentiveswithcustomerConferencecall w/customerand STD CMActivelylisten tocustomer'sconcernsOffercommunityresource tocustomerProvidecustomerw/ HILnumberEncouragecustomerCongratulatecustomer formeeting goalAnswercustomerquestion onteam callReviewmycigna.comw/ customerResolvecustomerissue withouttransferProviderecommendationfor STD claimWishcustomerluck withsurgeryEducatecustomerabout STDbenefitTransfercustomerto STDintakeAdvocateforcustomerEducatecustomerregardingCHC benefitsCongratulatea customerfor the birthof babyRemovecustomer'sroadblock totreatmentFollowthrough ona promise tocustomerWishcustomerhappybirthdayExpressempathy tocustomer foraccident/tragedyShareinformationwith STDCMWishcustomerhappyanniversaryPersonalizeconversationw/ customerReviewincentiveswithcustomerConferencecall w/customerand STD CMActivelylisten tocustomer'sconcernsOffercommunityresource tocustomerProvidecustomerw/ HILnumberEncouragecustomerCongratulatecustomer formeeting goalAnswercustomerquestion onteam callReviewmycigna.comw/ customerResolvecustomerissue withouttransferProviderecommendationfor STD claimWishcustomerluck withsurgeryEducatecustomerabout STDbenefitTransfercustomerto STDintakeAdvocateforcustomerEducatecustomerregardingCHC benefitsCongratulatea customerfor the birthof babyRemovecustomer'sroadblock totreatmentFollowthrough ona promise tocustomerWishcustomerhappybirthdayExpressempathy tocustomer foraccident/tragedyShareinformationwith STDCMWishcustomerhappyanniversaryPersonalizeconversationw/ customer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Review incentives with customer
  2. Conference call w/ customer and STD CM
  3. Actively listen to customer's concerns
  4. Offer community resource to customer
  5. Provide customer w/ HIL number
  6. Encourage customer
  7. Congratulate customer for meeting goal
  8. Answer customer question on team call
  9. Review mycigna.com w/ customer
  10. Resolve customer issue without transfer
  11. Provide recommendation for STD claim
  12. Wish customer luck with surgery
  13. Educate customer about STD benefit
  14. Transfer customer to STD intake
  15. Advocate for customer
  16. Educate customer regarding CHC benefits
  17. Congratulate a customer for the birth of baby
  18. Remove customer's roadblock to treatment
  19. Follow through on a promise to customer
  20. Wish customer happy birthday
  21. Express empathy to customer for accident/tragedy
  22. Share information with STD CM
  23. Wish customer happy anniversary
  24. Personalize conversation w/ customer