EncouragecustomerTransfercustomerto STDintakeAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyReviewincentiveswithcustomerWishcustomerhappybirthdayProviderecommendationfor STD claimRemovecustomer'sroadblock totreatmentReviewmycigna.comw/ customerEducatecustomerregardingCHC benefitsOffercommunityresource tocustomerConferencecall w/customerand STD CMCongratulatecustomer formeeting goalAnswercustomerquestion onteam callResolvecustomerissue withouttransferFollowthrough ona promise tocustomerWishcustomerluck withsurgeryPersonalizeconversationw/ customerProvidecustomerw/ HILnumberShareinformationwith STDCMWishcustomerhappyanniversaryActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitCongratulatea customerfor the birthof babyEncouragecustomerTransfercustomerto STDintakeAdvocateforcustomerExpressempathy tocustomer foraccident/tragedyReviewincentiveswithcustomerWishcustomerhappybirthdayProviderecommendationfor STD claimRemovecustomer'sroadblock totreatmentReviewmycigna.comw/ customerEducatecustomerregardingCHC benefitsOffercommunityresource tocustomerConferencecall w/customerand STD CMCongratulatecustomer formeeting goalAnswercustomerquestion onteam callResolvecustomerissue withouttransferFollowthrough ona promise tocustomerWishcustomerluck withsurgeryPersonalizeconversationw/ customerProvidecustomerw/ HILnumberShareinformationwith STDCMWishcustomerhappyanniversaryActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitCongratulatea customerfor the birthof baby

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage customer
  2. Transfer customer to STD intake
  3. Advocate for customer
  4. Express empathy to customer for accident/tragedy
  5. Review incentives with customer
  6. Wish customer happy birthday
  7. Provide recommendation for STD claim
  8. Remove customer's roadblock to treatment
  9. Review mycigna.com w/ customer
  10. Educate customer regarding CHC benefits
  11. Offer community resource to customer
  12. Conference call w/ customer and STD CM
  13. Congratulate customer for meeting goal
  14. Answer customer question on team call
  15. Resolve customer issue without transfer
  16. Follow through on a promise to customer
  17. Wish customer luck with surgery
  18. Personalize conversation w/ customer
  19. Provide customer w/ HIL number
  20. Share information with STD CM
  21. Wish customer happy anniversary
  22. Actively listen to customer's concerns
  23. Educate customer about STD benefit
  24. Congratulate a customer for the birth of baby