Offercommunityresource tocustomerFollowthrough ona promise tocustomerPersonalizeconversationw/ customerCongratulatecustomer formeeting goalEncouragecustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitAdvocateforcustomerProviderecommendationfor STD claimEducatecustomerregardingCHC benefitsAnswercustomerquestion onteam callRemovecustomer'sroadblock totreatmentWishcustomerhappybirthdayTransfercustomerto STDintakeConferencecall w/customerand STD CMReviewincentiveswithcustomerCongratulatea customerfor the birthof babyReviewmycigna.comw/ customerWishcustomerhappyanniversaryShareinformationwith STDCMWishcustomerluck withsurgeryOffercommunityresource tocustomerFollowthrough ona promise tocustomerPersonalizeconversationw/ customerCongratulatecustomer formeeting goalEncouragecustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitAdvocateforcustomerProviderecommendationfor STD claimEducatecustomerregardingCHC benefitsAnswercustomerquestion onteam callRemovecustomer'sroadblock totreatmentWishcustomerhappybirthdayTransfercustomerto STDintakeConferencecall w/customerand STD CMReviewincentiveswithcustomerCongratulatea customerfor the birthof babyReviewmycigna.comw/ customerWishcustomerhappyanniversaryShareinformationwith STDCMWishcustomerluck withsurgery

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer community resource to customer
  2. Follow through on a promise to customer
  3. Personalize conversation w/ customer
  4. Congratulate customer for meeting goal
  5. Encourage customer
  6. Resolve customer issue without transfer
  7. Express empathy to customer for accident/tragedy
  8. Provide customer w/ HIL number
  9. Actively listen to customer's concerns
  10. Educate customer about STD benefit
  11. Advocate for customer
  12. Provide recommendation for STD claim
  13. Educate customer regarding CHC benefits
  14. Answer customer question on team call
  15. Remove customer's roadblock to treatment
  16. Wish customer happy birthday
  17. Transfer customer to STD intake
  18. Conference call w/ customer and STD CM
  19. Review incentives with customer
  20. Congratulate a customer for the birth of baby
  21. Review mycigna.com w/ customer
  22. Wish customer happy anniversary
  23. Share information with STD CM
  24. Wish customer luck with surgery