EducatecustomerregardingCHC benefitsCongratulatea customerfor the birthof babyReviewincentiveswithcustomerAnswercustomerquestion onteam callPersonalizeconversationw/ customerProviderecommendationfor STD claimWishcustomerhappybirthdayEncouragecustomerOffercommunityresource tocustomerResolvecustomerissue withouttransferReviewmycigna.comw/ customerExpressempathy tocustomer foraccident/tragedyCongratulatecustomer formeeting goalActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitWishcustomerhappyanniversaryProvidecustomerw/ HILnumberRemovecustomer'sroadblock totreatmentAdvocateforcustomerWishcustomerluck withsurgeryTransfercustomerto STDintakeConferencecall w/customerand STD CMShareinformationwith STDCMFollowthrough ona promise tocustomerEducatecustomerregardingCHC benefitsCongratulatea customerfor the birthof babyReviewincentiveswithcustomerAnswercustomerquestion onteam callPersonalizeconversationw/ customerProviderecommendationfor STD claimWishcustomerhappybirthdayEncouragecustomerOffercommunityresource tocustomerResolvecustomerissue withouttransferReviewmycigna.comw/ customerExpressempathy tocustomer foraccident/tragedyCongratulatecustomer formeeting goalActivelylisten tocustomer'sconcernsEducatecustomerabout STDbenefitWishcustomerhappyanniversaryProvidecustomerw/ HILnumberRemovecustomer'sroadblock totreatmentAdvocateforcustomerWishcustomerluck withsurgeryTransfercustomerto STDintakeConferencecall w/customerand STD CMShareinformationwith STDCMFollowthrough ona promise tocustomer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer regarding CHC benefits
  2. Congratulate a customer for the birth of baby
  3. Review incentives with customer
  4. Answer customer question on team call
  5. Personalize conversation w/ customer
  6. Provide recommendation for STD claim
  7. Wish customer happy birthday
  8. Encourage customer
  9. Offer community resource to customer
  10. Resolve customer issue without transfer
  11. Review mycigna.com w/ customer
  12. Express empathy to customer for accident/tragedy
  13. Congratulate customer for meeting goal
  14. Actively listen to customer's concerns
  15. Educate customer about STD benefit
  16. Wish customer happy anniversary
  17. Provide customer w/ HIL number
  18. Remove customer's roadblock to treatment
  19. Advocate for customer
  20. Wish customer luck with surgery
  21. Transfer customer to STD intake
  22. Conference call w/ customer and STD CM
  23. Share information with STD CM
  24. Follow through on a promise to customer