Congratulate customer for meeting goal Actively listen to customer's concerns Transfer customer to STD intake Educate customer about STD benefit Encourage customer Wish customer happy birthday Wish customer happy anniversary Review incentives with customer Offer community resource to customer Advocate for customer Review mycigna.com w/ customer Educate customer regarding CHC benefits Remove customer's roadblock to treatment Share information with STD CM Follow through on a promise to customer Wish customer luck with surgery Resolve customer issue without transfer Provide customer w/ HIL number Conference call w/ customer and STD CM Express empathy to customer for accident/tragedy Congratulate a customer for the birth of baby Answer customer question on team call Provide recommendation for STD claim Personalize conversation w/ customer Congratulate customer for meeting goal Actively listen to customer's concerns Transfer customer to STD intake Educate customer about STD benefit Encourage customer Wish customer happy birthday Wish customer happy anniversary Review incentives with customer Offer community resource to customer Advocate for customer Review mycigna.com w/ customer Educate customer regarding CHC benefits Remove customer's roadblock to treatment Share information with STD CM Follow through on a promise to customer Wish customer luck with surgery Resolve customer issue without transfer Provide customer w/ HIL number Conference call w/ customer and STD CM Express empathy to customer for accident/tragedy Congratulate a customer for the birth of baby Answer customer question on team call Provide recommendation for STD claim Personalize conversation w/ customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Congratulate customer for meeting goal
Actively listen to customer's concerns
Transfer customer to STD intake
Educate customer about STD benefit
Encourage customer
Wish customer happy birthday
Wish customer happy anniversary
Review incentives with customer
Offer community resource to customer
Advocate for customer
Review mycigna.com w/ customer
Educate customer regarding CHC benefits
Remove customer's roadblock to treatment
Share information with STD CM
Follow through on a promise to customer
Wish customer luck with surgery
Resolve customer issue without transfer
Provide customer w/ HIL number
Conference call w/ customer and STD CM
Express empathy to customer for accident/tragedy
Congratulate a customer for the birth of baby
Answer customer question on team call
Provide recommendation for STD claim
Personalize conversation w/ customer