Congratulatecustomer formeeting goalActivelylisten tocustomer'sconcernsTransfercustomerto STDintakeEducatecustomerabout STDbenefitEncouragecustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryReviewincentiveswithcustomerOffercommunityresource tocustomerAdvocateforcustomerReviewmycigna.comw/ customerEducatecustomerregardingCHC benefitsRemovecustomer'sroadblock totreatmentShareinformationwith STDCMFollowthrough ona promise tocustomerWishcustomerluck withsurgeryResolvecustomerissue withouttransferProvidecustomerw/ HILnumberConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callProviderecommendationfor STD claimPersonalizeconversationw/ customerCongratulatecustomer formeeting goalActivelylisten tocustomer'sconcernsTransfercustomerto STDintakeEducatecustomerabout STDbenefitEncouragecustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryReviewincentiveswithcustomerOffercommunityresource tocustomerAdvocateforcustomerReviewmycigna.comw/ customerEducatecustomerregardingCHC benefitsRemovecustomer'sroadblock totreatmentShareinformationwith STDCMFollowthrough ona promise tocustomerWishcustomerluck withsurgeryResolvecustomerissue withouttransferProvidecustomerw/ HILnumberConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callProviderecommendationfor STD claimPersonalizeconversationw/ customer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate customer for meeting goal
  2. Actively listen to customer's concerns
  3. Transfer customer to STD intake
  4. Educate customer about STD benefit
  5. Encourage customer
  6. Wish customer happy birthday
  7. Wish customer happy anniversary
  8. Review incentives with customer
  9. Offer community resource to customer
  10. Advocate for customer
  11. Review mycigna.com w/ customer
  12. Educate customer regarding CHC benefits
  13. Remove customer's roadblock to treatment
  14. Share information with STD CM
  15. Follow through on a promise to customer
  16. Wish customer luck with surgery
  17. Resolve customer issue without transfer
  18. Provide customer w/ HIL number
  19. Conference call w/ customer and STD CM
  20. Express empathy to customer for accident/tragedy
  21. Congratulate a customer for the birth of baby
  22. Answer customer question on team call
  23. Provide recommendation for STD claim
  24. Personalize conversation w/ customer