Congratulatecustomer formeeting goalConferencecall w/customerand STD CMFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsShareinformationwith STDCMAnswercustomerquestion onteam callRemovecustomer'sroadblock totreatmentCongratulatea customerfor the birthof babyWishcustomerluck withsurgeryResolvecustomerissue withouttransferEducatecustomerregardingCHC benefitsWishcustomerhappybirthdayEncouragecustomerOffercommunityresource tocustomerAdvocateforcustomerReviewincentiveswithcustomerReviewmycigna.comw/ customerEducatecustomerabout STDbenefitExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberWishcustomerhappyanniversaryProviderecommendationfor STD claimTransfercustomerto STDintakePersonalizeconversationw/ customerCongratulatecustomer formeeting goalConferencecall w/customerand STD CMFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsShareinformationwith STDCMAnswercustomerquestion onteam callRemovecustomer'sroadblock totreatmentCongratulatea customerfor the birthof babyWishcustomerluck withsurgeryResolvecustomerissue withouttransferEducatecustomerregardingCHC benefitsWishcustomerhappybirthdayEncouragecustomerOffercommunityresource tocustomerAdvocateforcustomerReviewincentiveswithcustomerReviewmycigna.comw/ customerEducatecustomerabout STDbenefitExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberWishcustomerhappyanniversaryProviderecommendationfor STD claimTransfercustomerto STDintakePersonalizeconversationw/ customer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate customer for meeting goal
  2. Conference call w/ customer and STD CM
  3. Follow through on a promise to customer
  4. Actively listen to customer's concerns
  5. Share information with STD CM
  6. Answer customer question on team call
  7. Remove customer's roadblock to treatment
  8. Congratulate a customer for the birth of baby
  9. Wish customer luck with surgery
  10. Resolve customer issue without transfer
  11. Educate customer regarding CHC benefits
  12. Wish customer happy birthday
  13. Encourage customer
  14. Offer community resource to customer
  15. Advocate for customer
  16. Review incentives with customer
  17. Review mycigna.com w/ customer
  18. Educate customer about STD benefit
  19. Express empathy to customer for accident/tragedy
  20. Provide customer w/ HIL number
  21. Wish customer happy anniversary
  22. Provide recommendation for STD claim
  23. Transfer customer to STD intake
  24. Personalize conversation w/ customer