WishcustomerhappybirthdayReviewincentiveswithcustomerCongratulatea customerfor the birthof babyProviderecommendationfor STD claimRemovecustomer'sroadblock totreatmentAnswercustomerquestion onteam callCongratulatecustomer formeeting goalFollowthrough ona promise tocustomerWishcustomerluck withsurgeryShareinformationwith STDCMProvidecustomerw/ HILnumberEncouragecustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyTransfercustomerto STDintakeConferencecall w/customerand STD CMOffercommunityresource tocustomerPersonalizeconversationw/ customerActivelylisten tocustomer'sconcernsEducatecustomerregardingCHC benefitsReviewmycigna.comw/ customerEducatecustomerabout STDbenefitWishcustomerhappyanniversaryAdvocateforcustomerWishcustomerhappybirthdayReviewincentiveswithcustomerCongratulatea customerfor the birthof babyProviderecommendationfor STD claimRemovecustomer'sroadblock totreatmentAnswercustomerquestion onteam callCongratulatecustomer formeeting goalFollowthrough ona promise tocustomerWishcustomerluck withsurgeryShareinformationwith STDCMProvidecustomerw/ HILnumberEncouragecustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyTransfercustomerto STDintakeConferencecall w/customerand STD CMOffercommunityresource tocustomerPersonalizeconversationw/ customerActivelylisten tocustomer'sconcernsEducatecustomerregardingCHC benefitsReviewmycigna.comw/ customerEducatecustomerabout STDbenefitWishcustomerhappyanniversaryAdvocateforcustomer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer happy birthday
  2. Review incentives with customer
  3. Congratulate a customer for the birth of baby
  4. Provide recommendation for STD claim
  5. Remove customer's roadblock to treatment
  6. Answer customer question on team call
  7. Congratulate customer for meeting goal
  8. Follow through on a promise to customer
  9. Wish customer luck with surgery
  10. Share information with STD CM
  11. Provide customer w/ HIL number
  12. Encourage customer
  13. Resolve customer issue without transfer
  14. Express empathy to customer for accident/tragedy
  15. Transfer customer to STD intake
  16. Conference call w/ customer and STD CM
  17. Offer community resource to customer
  18. Personalize conversation w/ customer
  19. Actively listen to customer's concerns
  20. Educate customer regarding CHC benefits
  21. Review mycigna.com w/ customer
  22. Educate customer about STD benefit
  23. Wish customer happy anniversary
  24. Advocate for customer