Resolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsWishcustomerhappyanniversaryEducatecustomerabout STDbenefitFollowthrough ona promise tocustomerCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberProviderecommendationfor STD claimEncouragecustomerWishcustomerluck withsurgeryReviewincentiveswithcustomerShareinformationwith STDCMCongratulatecustomer formeeting goalWishcustomerhappybirthdayPersonalizeconversationw/ customerReviewmycigna.comw/ customerAdvocateforcustomerTransfercustomerto STDintakeActivelylisten tocustomer'sconcernsResolvecustomerissue withouttransferRemovecustomer'sroadblock totreatmentOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsWishcustomerhappyanniversaryEducatecustomerabout STDbenefitFollowthrough ona promise tocustomerCongratulatea customerfor the birthof babyAnswercustomerquestion onteam callConferencecall w/customerand STD CMExpressempathy tocustomer foraccident/tragedyProvidecustomerw/ HILnumberProviderecommendationfor STD claimEncouragecustomerWishcustomerluck withsurgeryReviewincentiveswithcustomerShareinformationwith STDCMCongratulatecustomer formeeting goalWishcustomerhappybirthdayPersonalizeconversationw/ customerReviewmycigna.comw/ customerAdvocateforcustomerTransfercustomerto STDintakeActivelylisten tocustomer'sconcerns

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve customer issue without transfer
  2. Remove customer's roadblock to treatment
  3. Offer community resource to customer
  4. Educate customer regarding CHC benefits
  5. Wish customer happy anniversary
  6. Educate customer about STD benefit
  7. Follow through on a promise to customer
  8. Congratulate a customer for the birth of baby
  9. Answer customer question on team call
  10. Conference call w/ customer and STD CM
  11. Express empathy to customer for accident/tragedy
  12. Provide customer w/ HIL number
  13. Provide recommendation for STD claim
  14. Encourage customer
  15. Wish customer luck with surgery
  16. Review incentives with customer
  17. Share information with STD CM
  18. Congratulate customer for meeting goal
  19. Wish customer happy birthday
  20. Personalize conversation w/ customer
  21. Review mycigna.com w/ customer
  22. Advocate for customer
  23. Transfer customer to STD intake
  24. Actively listen to customer's concerns