Removecustomer'sroadblock totreatmentProviderecommendationfor STD claimEducatecustomerabout STDbenefitConferencecall w/customerand STD CMProvidecustomerw/ HILnumberTransfercustomerto STDintakeWishcustomerhappybirthdayReviewincentiveswithcustomerCongratulatecustomer formeeting goalWishcustomerhappyanniversaryReviewmycigna.comw/ customerShareinformationwith STDCMActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callAdvocateforcustomerEncouragecustomerCongratulatea customerfor the birthof babyFollowthrough ona promise tocustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsWishcustomerluck withsurgeryPersonalizeconversationw/ customerRemovecustomer'sroadblock totreatmentProviderecommendationfor STD claimEducatecustomerabout STDbenefitConferencecall w/customerand STD CMProvidecustomerw/ HILnumberTransfercustomerto STDintakeWishcustomerhappybirthdayReviewincentiveswithcustomerCongratulatecustomer formeeting goalWishcustomerhappyanniversaryReviewmycigna.comw/ customerShareinformationwith STDCMActivelylisten tocustomer'sconcernsAnswercustomerquestion onteam callAdvocateforcustomerEncouragecustomerCongratulatea customerfor the birthof babyFollowthrough ona promise tocustomerResolvecustomerissue withouttransferExpressempathy tocustomer foraccident/tragedyOffercommunityresource tocustomerEducatecustomerregardingCHC benefitsWishcustomerluck withsurgeryPersonalizeconversationw/ customer

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remove customer's roadblock to treatment
  2. Provide recommendation for STD claim
  3. Educate customer about STD benefit
  4. Conference call w/ customer and STD CM
  5. Provide customer w/ HIL number
  6. Transfer customer to STD intake
  7. Wish customer happy birthday
  8. Review incentives with customer
  9. Congratulate customer for meeting goal
  10. Wish customer happy anniversary
  11. Review mycigna.com w/ customer
  12. Share information with STD CM
  13. Actively listen to customer's concerns
  14. Answer customer question on team call
  15. Advocate for customer
  16. Encourage customer
  17. Congratulate a customer for the birth of baby
  18. Follow through on a promise to customer
  19. Resolve customer issue without transfer
  20. Express empathy to customer for accident/tragedy
  21. Offer community resource to customer
  22. Educate customer regarding CHC benefits
  23. Wish customer luck with surgery
  24. Personalize conversation w/ customer