Offercommunityresource tocustomerExpressempathy tocustomer foraccident/tragedyAnswercustomerquestion onteam callShareinformationwith STDCMWishcustomerluck withsurgeryEducatecustomerregardingCHC benefitsReviewincentiveswithcustomerRemovecustomer'sroadblock totreatmentPersonalizeconversationw/ customerEducatecustomerabout STDbenefitResolvecustomerissue withouttransferAdvocateforcustomerFollowthrough ona promise tocustomerWishcustomerhappyanniversaryProviderecommendationfor STD claimReviewmycigna.comw/ customerProvidecustomerw/ HILnumberEncouragecustomerWishcustomerhappybirthdayConferencecall w/customerand STD CMTransfercustomerto STDintakeActivelylisten tocustomer'sconcernsCongratulatea customerfor the birthof babyCongratulatecustomer formeeting goalOffercommunityresource tocustomerExpressempathy tocustomer foraccident/tragedyAnswercustomerquestion onteam callShareinformationwith STDCMWishcustomerluck withsurgeryEducatecustomerregardingCHC benefitsReviewincentiveswithcustomerRemovecustomer'sroadblock totreatmentPersonalizeconversationw/ customerEducatecustomerabout STDbenefitResolvecustomerissue withouttransferAdvocateforcustomerFollowthrough ona promise tocustomerWishcustomerhappyanniversaryProviderecommendationfor STD claimReviewmycigna.comw/ customerProvidecustomerw/ HILnumberEncouragecustomerWishcustomerhappybirthdayConferencecall w/customerand STD CMTransfercustomerto STDintakeActivelylisten tocustomer'sconcernsCongratulatea customerfor the birthof babyCongratulatecustomer formeeting goal

CHC Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer community resource to customer
  2. Express empathy to customer for accident/tragedy
  3. Answer customer question on team call
  4. Share information with STD CM
  5. Wish customer luck with surgery
  6. Educate customer regarding CHC benefits
  7. Review incentives with customer
  8. Remove customer's roadblock to treatment
  9. Personalize conversation w/ customer
  10. Educate customer about STD benefit
  11. Resolve customer issue without transfer
  12. Advocate for customer
  13. Follow through on a promise to customer
  14. Wish customer happy anniversary
  15. Provide recommendation for STD claim
  16. Review mycigna.com w/ customer
  17. Provide customer w/ HIL number
  18. Encourage customer
  19. Wish customer happy birthday
  20. Conference call w/ customer and STD CM
  21. Transfer customer to STD intake
  22. Actively listen to customer's concerns
  23. Congratulate a customer for the birth of baby
  24. Congratulate customer for meeting goal