EducatecustomeraboutSTDPersonalizeconversationwithcustomerReturncustomercall in thesame dayWarmtransfercall toSTDRefercustomer toCHCintegrationprogramOffercustomerIntegrationprogramWishcustomerhappybirthdayTransfercustomerto intakeAnswercustomerquestion onteam callWarmtransfercall toCHCShareinfo withSTDRefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerEducatecustomeraboutFMLAOffercustomerStay at WorkprogramOffer EAPservice tocustomerExpressempathy tocustomerabout accidentor tragedyResolvecustomerissue w/otransferWishcustomerhappyanniversaryActivelylisten tocustomer'sconcernsConferencecall w/customerand STDFollowthrough ona promise tocustomerCongratulatecustomer forbirth of babyProvideHILnumber tocustomerEducatecustomeraboutSTDPersonalizeconversationwithcustomerReturncustomercall in thesame dayWarmtransfercall toSTDRefercustomer toCHCintegrationprogramOffercustomerIntegrationprogramWishcustomerhappybirthdayTransfercustomerto intakeAnswercustomerquestion onteam callWarmtransfercall toCHCShareinfo withSTDRefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerEducatecustomeraboutFMLAOffercustomerStay at WorkprogramOffer EAPservice tocustomerExpressempathy tocustomerabout accidentor tragedyResolvecustomerissue w/otransferWishcustomerhappyanniversaryActivelylisten tocustomer'sconcernsConferencecall w/customerand STDFollowthrough ona promise tocustomerCongratulatecustomer forbirth of babyProvideHILnumber tocustomer

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer about STD
  2. Personalize conversation with customer
  3. Return customer call in the same day
  4. Warm transfer call to STD
  5. Refer customer to CHC integration program
  6. Offer customer Integration program
  7. Wish customer happy birthday
  8. Transfer customer to intake
  9. Answer customer question on team call
  10. Warm transfer call to CHC
  11. Share info with STD
  12. Refer customer to Stay At Work program
  13. Review mycigna.com with customer
  14. Educate customer about FMLA
  15. Offer customer Stay at Work program
  16. Offer EAP service to customer
  17. Express empathy to customer about accident or tragedy
  18. Resolve customer issue w/o transfer
  19. Wish customer happy anniversary
  20. Actively listen to customer's concerns
  21. Conference call w/ customer and STD
  22. Follow through on a promise to customer
  23. Congratulate customer for birth of baby
  24. Provide HIL number to customer