EducatecustomeraboutFMLAResolvecustomerissue w/otransferRefercustomer toStay At WorkprogramTransfercustomerto intakeReturncustomercall in thesame dayOffer EAPservice tocustomerWarmtransfercall toCHCShareinfo withSTDFollowthrough ona promise tocustomerEducatecustomeraboutSTDProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerOffercustomerStay at WorkprogramRefercustomer toCHCintegrationprogramWishcustomerhappybirthdayWarmtransfercall toSTDAnswercustomerquestion onteam callOffercustomerIntegrationprogramCongratulatecustomer forbirth of babyConferencecall w/customerand STDActivelylisten tocustomer'sconcernsWishcustomerhappyanniversaryEducatecustomeraboutFMLAResolvecustomerissue w/otransferRefercustomer toStay At WorkprogramTransfercustomerto intakeReturncustomercall in thesame dayOffer EAPservice tocustomerWarmtransfercall toCHCShareinfo withSTDFollowthrough ona promise tocustomerEducatecustomeraboutSTDProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerOffercustomerStay at WorkprogramRefercustomer toCHCintegrationprogramWishcustomerhappybirthdayWarmtransfercall toSTDAnswercustomerquestion onteam callOffercustomerIntegrationprogramCongratulatecustomer forbirth of babyConferencecall w/customerand STDActivelylisten tocustomer'sconcernsWishcustomerhappyanniversary

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer about FMLA
  2. Resolve customer issue w/o transfer
  3. Refer customer to Stay At Work program
  4. Transfer customer to intake
  5. Return customer call in the same day
  6. Offer EAP service to customer
  7. Warm transfer call to CHC
  8. Share info with STD
  9. Follow through on a promise to customer
  10. Educate customer about STD
  11. Provide HIL number to customer
  12. Express empathy to customer about accident or tragedy
  13. Review mycigna.com with customer
  14. Personalize conversation with customer
  15. Offer customer Stay at Work program
  16. Refer customer to CHC integration program
  17. Wish customer happy birthday
  18. Warm transfer call to STD
  19. Answer customer question on team call
  20. Offer customer Integration program
  21. Congratulate customer for birth of baby
  22. Conference call w/ customer and STD
  23. Actively listen to customer's concerns
  24. Wish customer happy anniversary