Conferencecall w/customerand STDOffercustomerIntegrationprogramWarmtransfercall toCHCActivelylisten tocustomer'sconcernsProvideHILnumber tocustomerResolvecustomerissue w/otransferExpressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerFollowthrough ona promise tocustomerTransfercustomerto intakeEducatecustomeraboutFMLARefercustomer toStay At WorkprogramShareinfo withSTDOffer EAPservice tocustomerRefercustomer toCHCintegrationprogramWishcustomerhappybirthdayWarmtransfercall toSTDAnswercustomerquestion onteam callCongratulatecustomer forbirth of babyReviewmycigna.comwithcustomerEducatecustomeraboutSTDReturncustomercall in thesame dayOffercustomerStay at WorkprogramWishcustomerhappyanniversaryConferencecall w/customerand STDOffercustomerIntegrationprogramWarmtransfercall toCHCActivelylisten tocustomer'sconcernsProvideHILnumber tocustomerResolvecustomerissue w/otransferExpressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerFollowthrough ona promise tocustomerTransfercustomerto intakeEducatecustomeraboutFMLARefercustomer toStay At WorkprogramShareinfo withSTDOffer EAPservice tocustomerRefercustomer toCHCintegrationprogramWishcustomerhappybirthdayWarmtransfercall toSTDAnswercustomerquestion onteam callCongratulatecustomer forbirth of babyReviewmycigna.comwithcustomerEducatecustomeraboutSTDReturncustomercall in thesame dayOffercustomerStay at WorkprogramWishcustomerhappyanniversary

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conference call w/ customer and STD
  2. Offer customer Integration program
  3. Warm transfer call to CHC
  4. Actively listen to customer's concerns
  5. Provide HIL number to customer
  6. Resolve customer issue w/o transfer
  7. Express empathy to customer about accident or tragedy
  8. Personalize conversation with customer
  9. Follow through on a promise to customer
  10. Transfer customer to intake
  11. Educate customer about FMLA
  12. Refer customer to Stay At Work program
  13. Share info with STD
  14. Offer EAP service to customer
  15. Refer customer to CHC integration program
  16. Wish customer happy birthday
  17. Warm transfer call to STD
  18. Answer customer question on team call
  19. Congratulate customer for birth of baby
  20. Review mycigna.com with customer
  21. Educate customer about STD
  22. Return customer call in the same day
  23. Offer customer Stay at Work program
  24. Wish customer happy anniversary