Shareinfo withSTDWishcustomerhappyanniversaryReturncustomercall in thesame dayExpressempathy tocustomerabout accidentor tragedyOffercustomerStay at WorkprogramPersonalizeconversationwithcustomerAnswercustomerquestion onteam callOffercustomerIntegrationprogramFollowthrough ona promise tocustomerProvideHILnumber tocustomerWishcustomerhappybirthdayWarmtransfercall toSTDRefercustomer toStay At WorkprogramRefercustomer toCHCintegrationprogramConferencecall w/customerand STDEducatecustomeraboutFMLAResolvecustomerissue w/otransferWarmtransfercall toCHCEducatecustomeraboutSTDCongratulatecustomer forbirth of babyActivelylisten tocustomer'sconcernsTransfercustomerto intakeOffer EAPservice tocustomerReviewmycigna.comwithcustomerShareinfo withSTDWishcustomerhappyanniversaryReturncustomercall in thesame dayExpressempathy tocustomerabout accidentor tragedyOffercustomerStay at WorkprogramPersonalizeconversationwithcustomerAnswercustomerquestion onteam callOffercustomerIntegrationprogramFollowthrough ona promise tocustomerProvideHILnumber tocustomerWishcustomerhappybirthdayWarmtransfercall toSTDRefercustomer toStay At WorkprogramRefercustomer toCHCintegrationprogramConferencecall w/customerand STDEducatecustomeraboutFMLAResolvecustomerissue w/otransferWarmtransfercall toCHCEducatecustomeraboutSTDCongratulatecustomer forbirth of babyActivelylisten tocustomer'sconcernsTransfercustomerto intakeOffer EAPservice tocustomerReviewmycigna.comwithcustomer

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share info with STD
  2. Wish customer happy anniversary
  3. Return customer call in the same day
  4. Express empathy to customer about accident or tragedy
  5. Offer customer Stay at Work program
  6. Personalize conversation with customer
  7. Answer customer question on team call
  8. Offer customer Integration program
  9. Follow through on a promise to customer
  10. Provide HIL number to customer
  11. Wish customer happy birthday
  12. Warm transfer call to STD
  13. Refer customer to Stay At Work program
  14. Refer customer to CHC integration program
  15. Conference call w/ customer and STD
  16. Educate customer about FMLA
  17. Resolve customer issue w/o transfer
  18. Warm transfer call to CHC
  19. Educate customer about STD
  20. Congratulate customer for birth of baby
  21. Actively listen to customer's concerns
  22. Transfer customer to intake
  23. Offer EAP service to customer
  24. Review mycigna.com with customer