(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Personalize conversation with customer
Follow through on a promise to customer
Transfer customer to intake
Educate customer about FMLA
Refer customer to Stay At Work program
Share info with STD
Answer customer question on team call
Review mycigna.com with customer
Wish customer happy birthday
Warm transfer call to CHC
Congratulate customer for birth of baby
Offer customer Stay at Work program
Conference call w/ customer and STD
Refer customer to CHC integration program
Warm transfer call to STD
Offer EAP service to customer
Resolve customer issue w/o transfer
Return customer call in the same day
Express empathy to customer about accident or tragedy
