PersonalizeconversationwithcustomerReviewmycigna.comwithcustomerResolvecustomerissue w/otransferWishcustomerhappybirthdayFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsOffercustomerStay at WorkprogramOffer EAPservice tocustomerConferencecall w/customerand STDProvideHILnumber tocustomerEducatecustomeraboutSTDWarmtransfercall toCHCWishcustomerhappyanniversaryExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDAnswercustomerquestion onteam callOffercustomerIntegrationprogramRefercustomer toCHCintegrationprogramRefercustomer toStay At WorkprogramTransfercustomerto intakeReturncustomercall in thesame dayEducatecustomeraboutFMLAShareinfo withSTDCongratulatecustomer forbirth of babyPersonalizeconversationwithcustomerReviewmycigna.comwithcustomerResolvecustomerissue w/otransferWishcustomerhappybirthdayFollowthrough ona promise tocustomerActivelylisten tocustomer'sconcernsOffercustomerStay at WorkprogramOffer EAPservice tocustomerConferencecall w/customerand STDProvideHILnumber tocustomerEducatecustomeraboutSTDWarmtransfercall toCHCWishcustomerhappyanniversaryExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDAnswercustomerquestion onteam callOffercustomerIntegrationprogramRefercustomer toCHCintegrationprogramRefercustomer toStay At WorkprogramTransfercustomerto intakeReturncustomercall in thesame dayEducatecustomeraboutFMLAShareinfo withSTDCongratulatecustomer forbirth of baby

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalize conversation with customer
  2. Review mycigna.com with customer
  3. Resolve customer issue w/o transfer
  4. Wish customer happy birthday
  5. Follow through on a promise to customer
  6. Actively listen to customer's concerns
  7. Offer customer Stay at Work program
  8. Offer EAP service to customer
  9. Conference call w/ customer and STD
  10. Provide HIL number to customer
  11. Educate customer about STD
  12. Warm transfer call to CHC
  13. Wish customer happy anniversary
  14. Express empathy to customer about accident or tragedy
  15. Warm transfer call to STD
  16. Answer customer question on team call
  17. Offer customer Integration program
  18. Refer customer to CHC integration program
  19. Refer customer to Stay At Work program
  20. Transfer customer to intake
  21. Return customer call in the same day
  22. Educate customer about FMLA
  23. Share info with STD
  24. Congratulate customer for birth of baby