OffercustomerIntegrationprogramEducatecustomeraboutFMLAFollowthrough ona promise tocustomerExpressempathy tocustomerabout accidentor tragedyEducatecustomeraboutSTDWishcustomerhappybirthdayWarmtransfercall toCHCResolvecustomerissue w/otransferReturncustomercall in thesame dayPersonalizeconversationwithcustomerOffer EAPservice tocustomerAnswercustomerquestion onteam callProvideHILnumber tocustomerShareinfo withSTDActivelylisten tocustomer'sconcernsWishcustomerhappyanniversaryCongratulatecustomer forbirth of babyRefercustomer toCHCintegrationprogramOffercustomerStay at WorkprogramTransfercustomerto intakeReviewmycigna.comwithcustomerConferencecall w/customerand STDRefercustomer toStay At WorkprogramWarmtransfercall toSTDOffercustomerIntegrationprogramEducatecustomeraboutFMLAFollowthrough ona promise tocustomerExpressempathy tocustomerabout accidentor tragedyEducatecustomeraboutSTDWishcustomerhappybirthdayWarmtransfercall toCHCResolvecustomerissue w/otransferReturncustomercall in thesame dayPersonalizeconversationwithcustomerOffer EAPservice tocustomerAnswercustomerquestion onteam callProvideHILnumber tocustomerShareinfo withSTDActivelylisten tocustomer'sconcernsWishcustomerhappyanniversaryCongratulatecustomer forbirth of babyRefercustomer toCHCintegrationprogramOffercustomerStay at WorkprogramTransfercustomerto intakeReviewmycigna.comwithcustomerConferencecall w/customerand STDRefercustomer toStay At WorkprogramWarmtransfercall toSTD

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer customer Integration program
  2. Educate customer about FMLA
  3. Follow through on a promise to customer
  4. Express empathy to customer about accident or tragedy
  5. Educate customer about STD
  6. Wish customer happy birthday
  7. Warm transfer call to CHC
  8. Resolve customer issue w/o transfer
  9. Return customer call in the same day
  10. Personalize conversation with customer
  11. Offer EAP service to customer
  12. Answer customer question on team call
  13. Provide HIL number to customer
  14. Share info with STD
  15. Actively listen to customer's concerns
  16. Wish customer happy anniversary
  17. Congratulate customer for birth of baby
  18. Refer customer to CHC integration program
  19. Offer customer Stay at Work program
  20. Transfer customer to intake
  21. Review mycigna.com with customer
  22. Conference call w/ customer and STD
  23. Refer customer to Stay At Work program
  24. Warm transfer call to STD