Followthrough ona promise tocustomerWishcustomerhappyanniversaryOffercustomerIntegrationprogramCongratulatecustomer forbirth of babyReviewmycigna.comwithcustomerWishcustomerhappybirthdayRefercustomer toStay At WorkprogramShareinfo withSTDResolvecustomerissue w/otransferAnswercustomerquestion onteam callPersonalizeconversationwithcustomerOffercustomerStay at WorkprogramProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyRefercustomer toCHCintegrationprogramTransfercustomerto intakeEducatecustomeraboutFMLAEducatecustomeraboutSTDWarmtransfercall toCHCReturncustomercall in thesame dayOffer EAPservice tocustomerWarmtransfercall toSTDConferencecall w/customerand STDActivelylisten tocustomer'sconcernsFollowthrough ona promise tocustomerWishcustomerhappyanniversaryOffercustomerIntegrationprogramCongratulatecustomer forbirth of babyReviewmycigna.comwithcustomerWishcustomerhappybirthdayRefercustomer toStay At WorkprogramShareinfo withSTDResolvecustomerissue w/otransferAnswercustomerquestion onteam callPersonalizeconversationwithcustomerOffercustomerStay at WorkprogramProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyRefercustomer toCHCintegrationprogramTransfercustomerto intakeEducatecustomeraboutFMLAEducatecustomeraboutSTDWarmtransfercall toCHCReturncustomercall in thesame dayOffer EAPservice tocustomerWarmtransfercall toSTDConferencecall w/customerand STDActivelylisten tocustomer'sconcerns

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow through on a promise to customer
  2. Wish customer happy anniversary
  3. Offer customer Integration program
  4. Congratulate customer for birth of baby
  5. Review mycigna.com with customer
  6. Wish customer happy birthday
  7. Refer customer to Stay At Work program
  8. Share info with STD
  9. Resolve customer issue w/o transfer
  10. Answer customer question on team call
  11. Personalize conversation with customer
  12. Offer customer Stay at Work program
  13. Provide HIL number to customer
  14. Express empathy to customer about accident or tragedy
  15. Refer customer to CHC integration program
  16. Transfer customer to intake
  17. Educate customer about FMLA
  18. Educate customer about STD
  19. Warm transfer call to CHC
  20. Return customer call in the same day
  21. Offer EAP service to customer
  22. Warm transfer call to STD
  23. Conference call w/ customer and STD
  24. Actively listen to customer's concerns