Warmtransfercall toSTDWishcustomerhappyanniversaryTransfercustomerto intakeOffercustomerStay at WorkprogramEducatecustomeraboutSTDOffer EAPservice tocustomerOffercustomerIntegrationprogramFollowthrough ona promise tocustomerCongratulatecustomer forbirth of babyActivelylisten tocustomer'sconcernsRefercustomer toStay At WorkprogramProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyResolvecustomerissue w/otransferReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerWishcustomerhappybirthdayRefercustomer toCHCintegrationprogramConferencecall w/customerand STDReturncustomercall in thesame dayAnswercustomerquestion onteam callWarmtransfercall toCHCEducatecustomeraboutFMLAShareinfo withSTDWarmtransfercall toSTDWishcustomerhappyanniversaryTransfercustomerto intakeOffercustomerStay at WorkprogramEducatecustomeraboutSTDOffer EAPservice tocustomerOffercustomerIntegrationprogramFollowthrough ona promise tocustomerCongratulatecustomer forbirth of babyActivelylisten tocustomer'sconcernsRefercustomer toStay At WorkprogramProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyResolvecustomerissue w/otransferReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerWishcustomerhappybirthdayRefercustomer toCHCintegrationprogramConferencecall w/customerand STDReturncustomercall in thesame dayAnswercustomerquestion onteam callWarmtransfercall toCHCEducatecustomeraboutFMLAShareinfo withSTD

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer call to STD
  2. Wish customer happy anniversary
  3. Transfer customer to intake
  4. Offer customer Stay at Work program
  5. Educate customer about STD
  6. Offer EAP service to customer
  7. Offer customer Integration program
  8. Follow through on a promise to customer
  9. Congratulate customer for birth of baby
  10. Actively listen to customer's concerns
  11. Refer customer to Stay At Work program
  12. Provide HIL number to customer
  13. Express empathy to customer about accident or tragedy
  14. Resolve customer issue w/o transfer
  15. Review mycigna.com with customer
  16. Personalize conversation with customer
  17. Wish customer happy birthday
  18. Refer customer to CHC integration program
  19. Conference call w/ customer and STD
  20. Return customer call in the same day
  21. Answer customer question on team call
  22. Warm transfer call to CHC
  23. Educate customer about FMLA
  24. Share info with STD