Answercustomerquestion onteam callOffercustomerIntegrationprogramWishcustomerhappybirthdayOffer EAPservice tocustomerCongratulatecustomer forbirth of babyWarmtransfercall toCHCReviewmycigna.comwithcustomerConferencecall w/customerand STDResolvecustomerissue w/otransferProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDFollowthrough ona promise tocustomerShareinfo withSTDReturncustomercall in thesame dayEducatecustomeraboutFMLAOffercustomerStay at WorkprogramPersonalizeconversationwithcustomerWishcustomerhappyanniversaryRefercustomer toCHCintegrationprogramActivelylisten tocustomer'sconcernsTransfercustomerto intakeEducatecustomeraboutSTDRefercustomer toStay At WorkprogramAnswercustomerquestion onteam callOffercustomerIntegrationprogramWishcustomerhappybirthdayOffer EAPservice tocustomerCongratulatecustomer forbirth of babyWarmtransfercall toCHCReviewmycigna.comwithcustomerConferencecall w/customerand STDResolvecustomerissue w/otransferProvideHILnumber tocustomerExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDFollowthrough ona promise tocustomerShareinfo withSTDReturncustomercall in thesame dayEducatecustomeraboutFMLAOffercustomerStay at WorkprogramPersonalizeconversationwithcustomerWishcustomerhappyanniversaryRefercustomer toCHCintegrationprogramActivelylisten tocustomer'sconcernsTransfercustomerto intakeEducatecustomeraboutSTDRefercustomer toStay At Workprogram

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer customer question on team call
  2. Offer customer Integration program
  3. Wish customer happy birthday
  4. Offer EAP service to customer
  5. Congratulate customer for birth of baby
  6. Warm transfer call to CHC
  7. Review mycigna.com with customer
  8. Conference call w/ customer and STD
  9. Resolve customer issue w/o transfer
  10. Provide HIL number to customer
  11. Express empathy to customer about accident or tragedy
  12. Warm transfer call to STD
  13. Follow through on a promise to customer
  14. Share info with STD
  15. Return customer call in the same day
  16. Educate customer about FMLA
  17. Offer customer Stay at Work program
  18. Personalize conversation with customer
  19. Wish customer happy anniversary
  20. Refer customer to CHC integration program
  21. Actively listen to customer's concerns
  22. Transfer customer to intake
  23. Educate customer about STD
  24. Refer customer to Stay At Work program