Expressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerAnswercustomerquestion onteam callResolvecustomerissue w/otransferCongratulatecustomer forbirth of babyOffercustomerStay at WorkprogramWishcustomerhappybirthdayProvideHILnumber tocustomerWarmtransfercall toSTDWishcustomerhappyanniversaryOffer EAPservice tocustomerOffercustomerIntegrationprogramFollowthrough ona promise tocustomerWarmtransfercall toCHCActivelylisten tocustomer'sconcernsShareinfo withSTDTransfercustomerto intakeConferencecall w/customerand STDReturncustomercall in thesame dayEducatecustomeraboutSTDEducatecustomeraboutFMLARefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerRefercustomer toCHCintegrationprogramExpressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerAnswercustomerquestion onteam callResolvecustomerissue w/otransferCongratulatecustomer forbirth of babyOffercustomerStay at WorkprogramWishcustomerhappybirthdayProvideHILnumber tocustomerWarmtransfercall toSTDWishcustomerhappyanniversaryOffer EAPservice tocustomerOffercustomerIntegrationprogramFollowthrough ona promise tocustomerWarmtransfercall toCHCActivelylisten tocustomer'sconcernsShareinfo withSTDTransfercustomerto intakeConferencecall w/customerand STDReturncustomercall in thesame dayEducatecustomeraboutSTDEducatecustomeraboutFMLARefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerRefercustomer toCHCintegrationprogram

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Express empathy to customer about accident or tragedy
  2. Personalize conversation with customer
  3. Answer customer question on team call
  4. Resolve customer issue w/o transfer
  5. Congratulate customer for birth of baby
  6. Offer customer Stay at Work program
  7. Wish customer happy birthday
  8. Provide HIL number to customer
  9. Warm transfer call to STD
  10. Wish customer happy anniversary
  11. Offer EAP service to customer
  12. Offer customer Integration program
  13. Follow through on a promise to customer
  14. Warm transfer call to CHC
  15. Actively listen to customer's concerns
  16. Share info with STD
  17. Transfer customer to intake
  18. Conference call w/ customer and STD
  19. Return customer call in the same day
  20. Educate customer about STD
  21. Educate customer about FMLA
  22. Refer customer to Stay At Work program
  23. Review mycigna.com with customer
  24. Refer customer to CHC integration program