Conferencecall w/customerand STDShareinfo withSTDEducatecustomeraboutFMLARefercustomer toStay At WorkprogramProvideHILnumber tocustomerWishcustomerhappyanniversaryExpressempathy tocustomerabout accidentor tragedyRefercustomer toCHCintegrationprogramOffercustomerStay at WorkprogramResolvecustomerissue w/otransferOffercustomerIntegrationprogramAnswercustomerquestion onteam callEducatecustomeraboutSTDTransfercustomerto intakeWarmtransfercall toSTDCongratulatecustomer forbirth of babyFollowthrough ona promise tocustomerOffer EAPservice tocustomerReturncustomercall in thesame dayActivelylisten tocustomer'sconcernsReviewmycigna.comwithcustomerWishcustomerhappybirthdayPersonalizeconversationwithcustomerWarmtransfercall toCHCConferencecall w/customerand STDShareinfo withSTDEducatecustomeraboutFMLARefercustomer toStay At WorkprogramProvideHILnumber tocustomerWishcustomerhappyanniversaryExpressempathy tocustomerabout accidentor tragedyRefercustomer toCHCintegrationprogramOffercustomerStay at WorkprogramResolvecustomerissue w/otransferOffercustomerIntegrationprogramAnswercustomerquestion onteam callEducatecustomeraboutSTDTransfercustomerto intakeWarmtransfercall toSTDCongratulatecustomer forbirth of babyFollowthrough ona promise tocustomerOffer EAPservice tocustomerReturncustomercall in thesame dayActivelylisten tocustomer'sconcernsReviewmycigna.comwithcustomerWishcustomerhappybirthdayPersonalizeconversationwithcustomerWarmtransfercall toCHC

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Conference call w/ customer and STD
  2. Share info with STD
  3. Educate customer about FMLA
  4. Refer customer to Stay At Work program
  5. Provide HIL number to customer
  6. Wish customer happy anniversary
  7. Express empathy to customer about accident or tragedy
  8. Refer customer to CHC integration program
  9. Offer customer Stay at Work program
  10. Resolve customer issue w/o transfer
  11. Offer customer Integration program
  12. Answer customer question on team call
  13. Educate customer about STD
  14. Transfer customer to intake
  15. Warm transfer call to STD
  16. Congratulate customer for birth of baby
  17. Follow through on a promise to customer
  18. Offer EAP service to customer
  19. Return customer call in the same day
  20. Actively listen to customer's concerns
  21. Review mycigna.com with customer
  22. Wish customer happy birthday
  23. Personalize conversation with customer
  24. Warm transfer call to CHC