Transfercustomerto intakeShareinfo withSTDAnswercustomerquestion onteam callPersonalizeconversationwithcustomerFollowthrough ona promise tocustomerRefercustomer toStay At WorkprogramOffercustomerIntegrationprogramReturncustomercall in thesame dayExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDWarmtransfercall toCHCEducatecustomeraboutSTDRefercustomer toCHCintegrationprogramResolvecustomerissue w/otransferConferencecall w/customerand STDWishcustomerhappybirthdayCongratulatecustomer forbirth of babyWishcustomerhappyanniversaryProvideHILnumber tocustomerOffercustomerStay at WorkprogramEducatecustomeraboutFMLAActivelylisten tocustomer'sconcernsOffer EAPservice tocustomerReviewmycigna.comwithcustomerTransfercustomerto intakeShareinfo withSTDAnswercustomerquestion onteam callPersonalizeconversationwithcustomerFollowthrough ona promise tocustomerRefercustomer toStay At WorkprogramOffercustomerIntegrationprogramReturncustomercall in thesame dayExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDWarmtransfercall toCHCEducatecustomeraboutSTDRefercustomer toCHCintegrationprogramResolvecustomerissue w/otransferConferencecall w/customerand STDWishcustomerhappybirthdayCongratulatecustomer forbirth of babyWishcustomerhappyanniversaryProvideHILnumber tocustomerOffercustomerStay at WorkprogramEducatecustomeraboutFMLAActivelylisten tocustomer'sconcernsOffer EAPservice tocustomerReviewmycigna.comwithcustomer

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer customer to intake
  2. Share info with STD
  3. Answer customer question on team call
  4. Personalize conversation with customer
  5. Follow through on a promise to customer
  6. Refer customer to Stay At Work program
  7. Offer customer Integration program
  8. Return customer call in the same day
  9. Express empathy to customer about accident or tragedy
  10. Warm transfer call to STD
  11. Warm transfer call to CHC
  12. Educate customer about STD
  13. Refer customer to CHC integration program
  14. Resolve customer issue w/o transfer
  15. Conference call w/ customer and STD
  16. Wish customer happy birthday
  17. Congratulate customer for birth of baby
  18. Wish customer happy anniversary
  19. Provide HIL number to customer
  20. Offer customer Stay at Work program
  21. Educate customer about FMLA
  22. Actively listen to customer's concerns
  23. Offer EAP service to customer
  24. Review mycigna.com with customer