WishcustomerhappybirthdayWarmtransfercall toCHCPersonalizeconversationwithcustomerCongratulatecustomer forbirth of babyExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDAnswercustomerquestion onteam callConferencecall w/customerand STDProvideHILnumber tocustomerReviewmycigna.comwithcustomerActivelylisten tocustomer'sconcernsRefercustomer toStay At WorkprogramFollowthrough ona promise tocustomerOffer EAPservice tocustomerTransfercustomerto intakeEducatecustomeraboutFMLAEducatecustomeraboutSTDOffercustomerStay at WorkprogramReturncustomercall in thesame dayOffercustomerIntegrationprogramRefercustomer toCHCintegrationprogramResolvecustomerissue w/otransferShareinfo withSTDWishcustomerhappyanniversaryWishcustomerhappybirthdayWarmtransfercall toCHCPersonalizeconversationwithcustomerCongratulatecustomer forbirth of babyExpressempathy tocustomerabout accidentor tragedyWarmtransfercall toSTDAnswercustomerquestion onteam callConferencecall w/customerand STDProvideHILnumber tocustomerReviewmycigna.comwithcustomerActivelylisten tocustomer'sconcernsRefercustomer toStay At WorkprogramFollowthrough ona promise tocustomerOffer EAPservice tocustomerTransfercustomerto intakeEducatecustomeraboutFMLAEducatecustomeraboutSTDOffercustomerStay at WorkprogramReturncustomercall in thesame dayOffercustomerIntegrationprogramRefercustomer toCHCintegrationprogramResolvecustomerissue w/otransferShareinfo withSTDWishcustomerhappyanniversary

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer happy birthday
  2. Warm transfer call to CHC
  3. Personalize conversation with customer
  4. Congratulate customer for birth of baby
  5. Express empathy to customer about accident or tragedy
  6. Warm transfer call to STD
  7. Answer customer question on team call
  8. Conference call w/ customer and STD
  9. Provide HIL number to customer
  10. Review mycigna.com with customer
  11. Actively listen to customer's concerns
  12. Refer customer to Stay At Work program
  13. Follow through on a promise to customer
  14. Offer EAP service to customer
  15. Transfer customer to intake
  16. Educate customer about FMLA
  17. Educate customer about STD
  18. Offer customer Stay at Work program
  19. Return customer call in the same day
  20. Offer customer Integration program
  21. Refer customer to CHC integration program
  22. Resolve customer issue w/o transfer
  23. Share info with STD
  24. Wish customer happy anniversary