Answercustomerquestion onteam callWishcustomerhappyanniversaryOffercustomerStay at WorkprogramActivelylisten tocustomer'sconcernsConferencecall w/customerand STDExpressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerCongratulatecustomer forbirth of babyWishcustomerhappybirthdayProvideHILnumber tocustomerOffer EAPservice tocustomerResolvecustomerissue w/otransferFollowthrough ona promise tocustomerWarmtransfercall toSTDRefercustomer toStay At WorkprogramWarmtransfercall toCHCTransfercustomerto intakeReviewmycigna.comwithcustomerOffercustomerIntegrationprogramEducatecustomeraboutFMLARefercustomer toCHCintegrationprogramReturncustomercall in thesame dayShareinfo withSTDEducatecustomeraboutSTDAnswercustomerquestion onteam callWishcustomerhappyanniversaryOffercustomerStay at WorkprogramActivelylisten tocustomer'sconcernsConferencecall w/customerand STDExpressempathy tocustomerabout accidentor tragedyPersonalizeconversationwithcustomerCongratulatecustomer forbirth of babyWishcustomerhappybirthdayProvideHILnumber tocustomerOffer EAPservice tocustomerResolvecustomerissue w/otransferFollowthrough ona promise tocustomerWarmtransfercall toSTDRefercustomer toStay At WorkprogramWarmtransfercall toCHCTransfercustomerto intakeReviewmycigna.comwithcustomerOffercustomerIntegrationprogramEducatecustomeraboutFMLARefercustomer toCHCintegrationprogramReturncustomercall in thesame dayShareinfo withSTDEducatecustomeraboutSTD

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer customer question on team call
  2. Wish customer happy anniversary
  3. Offer customer Stay at Work program
  4. Actively listen to customer's concerns
  5. Conference call w/ customer and STD
  6. Express empathy to customer about accident or tragedy
  7. Personalize conversation with customer
  8. Congratulate customer for birth of baby
  9. Wish customer happy birthday
  10. Provide HIL number to customer
  11. Offer EAP service to customer
  12. Resolve customer issue w/o transfer
  13. Follow through on a promise to customer
  14. Warm transfer call to STD
  15. Refer customer to Stay At Work program
  16. Warm transfer call to CHC
  17. Transfer customer to intake
  18. Review mycigna.com with customer
  19. Offer customer Integration program
  20. Educate customer about FMLA
  21. Refer customer to CHC integration program
  22. Return customer call in the same day
  23. Share info with STD
  24. Educate customer about STD