(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Personalize conversation with customer
Offer customer Integration program
Share info with STD
Conference call w/ customer and STD
Refer customer to Stay At Work program
Transfer customer to intake
Resolve customer issue w/o transfer
Educate customer about STD
Offer EAP service to customer
Follow through on a promise to customer
Congratulate customer for birth of baby
Review mycigna.com with customer
Provide HIL number to customer
Wish customer happy anniversary
Warm transfer call to CHC
Answer customer question on team call
Warm transfer call to STD
Offer customer Stay at Work program
Refer customer to CHC integration program
Express empathy to customer about accident or tragedy
