Warmtransfercall toCHCRefercustomer toCHCintegrationprogramReturncustomercall in thesame dayActivelylisten tocustomer'sconcernsOffer EAPservice tocustomerProvideHILnumber tocustomerFollowthrough ona promise tocustomerShareinfo withSTDEducatecustomeraboutFMLAResolvecustomerissue w/otransferEducatecustomeraboutSTDWishcustomerhappybirthdayWarmtransfercall toSTDPersonalizeconversationwithcustomerTransfercustomerto intakeOffercustomerStay at WorkprogramExpressempathy tocustomerabout accidentor tragedyCongratulatecustomer forbirth of babyConferencecall w/customerand STDRefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerAnswercustomerquestion onteam callWishcustomerhappyanniversaryOffercustomerIntegrationprogramWarmtransfercall toCHCRefercustomer toCHCintegrationprogramReturncustomercall in thesame dayActivelylisten tocustomer'sconcernsOffer EAPservice tocustomerProvideHILnumber tocustomerFollowthrough ona promise tocustomerShareinfo withSTDEducatecustomeraboutFMLAResolvecustomerissue w/otransferEducatecustomeraboutSTDWishcustomerhappybirthdayWarmtransfercall toSTDPersonalizeconversationwithcustomerTransfercustomerto intakeOffercustomerStay at WorkprogramExpressempathy tocustomerabout accidentor tragedyCongratulatecustomer forbirth of babyConferencecall w/customerand STDRefercustomer toStay At WorkprogramReviewmycigna.comwithcustomerAnswercustomerquestion onteam callWishcustomerhappyanniversaryOffercustomerIntegrationprogram

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer call to CHC
  2. Refer customer to CHC integration program
  3. Return customer call in the same day
  4. Actively listen to customer's concerns
  5. Offer EAP service to customer
  6. Provide HIL number to customer
  7. Follow through on a promise to customer
  8. Share info with STD
  9. Educate customer about FMLA
  10. Resolve customer issue w/o transfer
  11. Educate customer about STD
  12. Wish customer happy birthday
  13. Warm transfer call to STD
  14. Personalize conversation with customer
  15. Transfer customer to intake
  16. Offer customer Stay at Work program
  17. Express empathy to customer about accident or tragedy
  18. Congratulate customer for birth of baby
  19. Conference call w/ customer and STD
  20. Refer customer to Stay At Work program
  21. Review mycigna.com with customer
  22. Answer customer question on team call
  23. Wish customer happy anniversary
  24. Offer customer Integration program