Offer customer Integration program Educate customer about FMLA Follow through on a promise to customer Express empathy to customer about accident or tragedy Educate customer about STD Wish customer happy birthday Warm transfer call to CHC Resolve customer issue w/o transfer Return customer call in the same day Personalize conversation with customer Offer EAP service to customer Answer customer question on team call Provide HIL number to customer Share info with STD Actively listen to customer's concerns Wish customer happy anniversary Congratulate customer for birth of baby Refer customer to CHC integration program Offer customer Stay at Work program Transfer customer to intake Review mycigna.com with customer Conference call w/ customer and STD Refer customer to Stay At Work program Warm transfer call to STD Offer customer Integration program Educate customer about FMLA Follow through on a promise to customer Express empathy to customer about accident or tragedy Educate customer about STD Wish customer happy birthday Warm transfer call to CHC Resolve customer issue w/o transfer Return customer call in the same day Personalize conversation with customer Offer EAP service to customer Answer customer question on team call Provide HIL number to customer Share info with STD Actively listen to customer's concerns Wish customer happy anniversary Congratulate customer for birth of baby Refer customer to CHC integration program Offer customer Stay at Work program Transfer customer to intake Review mycigna.com with customer Conference call w/ customer and STD Refer customer to Stay At Work program Warm transfer call to STD
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Offer customer Integration program
Educate customer about FMLA
Follow through on a promise to customer
Express empathy to customer about accident or tragedy
Educate customer about STD
Wish customer happy birthday
Warm transfer call to CHC
Resolve customer issue w/o transfer
Return customer call in the same day
Personalize conversation with customer
Offer EAP service to customer
Answer customer question on team call
Provide HIL number to customer
Share info with STD
Actively listen to customer's concerns
Wish customer happy anniversary
Congratulate customer for birth of baby
Refer customer to CHC integration program
Offer customer Stay at Work program
Transfer customer to intake
Review mycigna.com with customer
Conference call w/ customer and STD
Refer customer to Stay At Work program
Warm transfer call to STD