Activelylisten tocustomer'sconcernsRefercustomer toCHCintegrationprogramFollowthrough ona promise tocustomerExpressempathy tocustomerabout accidentor tragedyShareinfo withSTDWarmtransfercall toSTDTransfercustomerto intakeAnswercustomerquestion onteam callProvideHILnumber tocustomerEducatecustomeraboutSTDEducatecustomeraboutFMLAOffercustomerStay at WorkprogramWishcustomerhappybirthdayWishcustomerhappyanniversaryRefercustomer toStay At WorkprogramResolvecustomerissue w/otransferConferencecall w/customerand STDReturncustomercall in thesame dayReviewmycigna.comwithcustomerCongratulatecustomer forbirth of babyPersonalizeconversationwithcustomerOffercustomerIntegrationprogramOffer EAPservice tocustomerWarmtransfercall toCHCActivelylisten tocustomer'sconcernsRefercustomer toCHCintegrationprogramFollowthrough ona promise tocustomerExpressempathy tocustomerabout accidentor tragedyShareinfo withSTDWarmtransfercall toSTDTransfercustomerto intakeAnswercustomerquestion onteam callProvideHILnumber tocustomerEducatecustomeraboutSTDEducatecustomeraboutFMLAOffercustomerStay at WorkprogramWishcustomerhappybirthdayWishcustomerhappyanniversaryRefercustomer toStay At WorkprogramResolvecustomerissue w/otransferConferencecall w/customerand STDReturncustomercall in thesame dayReviewmycigna.comwithcustomerCongratulatecustomer forbirth of babyPersonalizeconversationwithcustomerOffercustomerIntegrationprogramOffer EAPservice tocustomerWarmtransfercall toCHC

FMLA Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actively listen to customer's concerns
  2. Refer customer to CHC integration program
  3. Follow through on a promise to customer
  4. Express empathy to customer about accident or tragedy
  5. Share info with STD
  6. Warm transfer call to STD
  7. Transfer customer to intake
  8. Answer customer question on team call
  9. Provide HIL number to customer
  10. Educate customer about STD
  11. Educate customer about FMLA
  12. Offer customer Stay at Work program
  13. Wish customer happy birthday
  14. Wish customer happy anniversary
  15. Refer customer to Stay At Work program
  16. Resolve customer issue w/o transfer
  17. Conference call w/ customer and STD
  18. Return customer call in the same day
  19. Review mycigna.com with customer
  20. Congratulate customer for birth of baby
  21. Personalize conversation with customer
  22. Offer customer Integration program
  23. Offer EAP service to customer
  24. Warm transfer call to CHC