This bingo card has a free space and 24 words: Educate customer about STD, Personalize conversation with customer, Follow through on a promise to customer, Resolve customer issue w/o transfer, Warm transfer call to CHC, Answer customer question on team call, Wish customer happy anniversary, Review mycigna.com with customer, Educate customer about FMLA, Express empathy to customer about accident or tragedy, Refer customer to Stay At Work program, Conference call w/ customer and STD, Wish customer happy birthday, Transfer customer to intake, Warm transfer call to STD, Return customer call in the same day, Refer customer to CHC integration program, Congratulate customer for birth of baby, Share info with STD, Provide HIL number to customer, Offer EAP service to customer, Offer customer Stay at Work program, Offer customer Integration program and Actively listen to customer's concerns.
STD Customer-Centricity Bingo | CHC Customer-Centricity Bingo | De Escalation | PCNA Customer Service Week 2015 | BINGO
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