Offer EAPservicestocustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryEducatecustomerregardingintegrationprogramsReturncustomercall insame dayConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAPersonalizeconversationwithcustomerPartnerw/FMLAEducatecustomeraboutFMLAPartnerwith CHCCaseManagerRemindcustomer tosign babyup for CHCOffercustomerHILnumberAnswercustomerquestionson team callEmpathizewith customerabout accidentor tragedyRefercustomerto coachingprogramOffer will& trustservicesExplaim offsetto customerand providecontact forapplicationResolvecustomerissue w/otransferCongratulatecustomer onpregnancyclaimConferencecustomerto VA lineRefercustomerto VRCservicesReviewmycigna.comwithcustomerWarmtransferto CHCOffer EAPservicestocustomerWishcustomerhappybirthdayWishcustomerhappyanniversaryEducatecustomerregardingintegrationprogramsReturncustomercall insame dayConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAPersonalizeconversationwithcustomerPartnerw/FMLAEducatecustomeraboutFMLAPartnerwith CHCCaseManagerRemindcustomer tosign babyup for CHCOffercustomerHILnumberAnswercustomerquestionson team callEmpathizewith customerabout accidentor tragedyRefercustomerto coachingprogramOffer will& trustservicesExplaim offsetto customerand providecontact forapplicationResolvecustomerissue w/otransferCongratulatecustomer onpregnancyclaimConferencecustomerto VA lineRefercustomerto VRCservicesReviewmycigna.comwithcustomerWarmtransferto CHC

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer EAP services to customer
  2. Wish customer happy birthday
  3. Wish customer happy anniversary
  4. Educate customer regarding integration programs
  5. Return customer call in same day
  6. Conference call with customer and CHC CM
  7. Conference call with customer and FMLA
  8. Personalize conversation with customer
  9. Partner w/ FMLA
  10. Educate customer about FMLA
  11. Partner with CHC Case Manager
  12. Remind customer to sign baby up for CHC
  13. Offer customer HIL number
  14. Answer customer questions on team call
  15. Empathize with customer about accident or tragedy
  16. Refer customer to coaching program
  17. Offer will & trust services
  18. Explaim offset to customer and provide contact for application
  19. Resolve customer issue w/o transfer
  20. Congratulate customer on pregnancy claim
  21. Conference customer to VA line
  22. Refer customer to VRC services
  23. Review mycigna.com with customer
  24. Warm transfer to CHC