Conferencecall withcustomerand CHC CMEducatecustomeraboutFMLAReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerRefercustomerto coachingprogramEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerConferencecall withcustomerand FMLAWishcustomerhappybirthdayWarmtransferto CHCReturncustomercall insame dayOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationConferencecustomerto VA lineWishcustomerhappyanniversaryRefercustomerto VRCservicesOffer will& trustservicesCongratulatecustomer onpregnancyclaimAnswercustomerquestionson team callOffer EAPservicestocustomerPartnerw/FMLAEmpathizewith customerabout accidentor tragedyResolvecustomerissue w/otransferRemindcustomer tosign babyup for CHCConferencecall withcustomerand CHC CMEducatecustomeraboutFMLAReviewmycigna.comwithcustomerPersonalizeconversationwithcustomerRefercustomerto coachingprogramEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerConferencecall withcustomerand FMLAWishcustomerhappybirthdayWarmtransferto CHCReturncustomercall insame dayOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationConferencecustomerto VA lineWishcustomerhappyanniversaryRefercustomerto VRCservicesOffer will& trustservicesCongratulatecustomer onpregnancyclaimAnswercustomerquestionson team callOffer EAPservicestocustomerPartnerw/FMLAEmpathizewith customerabout accidentor tragedyResolvecustomerissue w/otransferRemindcustomer tosign babyup for CHC

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conference call with customer and CHC CM
  2. Educate customer about FMLA
  3. Review mycigna.com with customer
  4. Personalize conversation with customer
  5. Refer customer to coaching program
  6. Educate customer regarding integration programs
  7. Partner with CHC Case Manager
  8. Conference call with customer and FMLA
  9. Wish customer happy birthday
  10. Warm transfer to CHC
  11. Return customer call in same day
  12. Offer customer HIL number
  13. Explaim offset to customer and provide contact for application
  14. Conference customer to VA line
  15. Wish customer happy anniversary
  16. Refer customer to VRC services
  17. Offer will & trust services
  18. Congratulate customer on pregnancy claim
  19. Answer customer questions on team call
  20. Offer EAP services to customer
  21. Partner w/ FMLA
  22. Empathize with customer about accident or tragedy
  23. Resolve customer issue w/o transfer
  24. Remind customer to sign baby up for CHC