Offer EAPservicestocustomerEducatecustomeraboutFMLAOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPartnerw/FMLAOffer will& trustservicesPersonalizeconversationwithcustomerConferencecustomerto VA lineWishcustomerhappyanniversaryAnswercustomerquestionson team callCongratulatecustomer onpregnancyclaimRefercustomerto coachingprogramEmpathizewith customerabout accidentor tragedyResolvecustomerissue w/otransferWishcustomerhappybirthdayRemindcustomer tosign babyup for CHCReviewmycigna.comwithcustomerWarmtransferto CHCConferencecall withcustomerand FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand CHC CMReturncustomercall insame dayRefercustomerto VRCservicesPartnerwith CHCCaseManagerOffer EAPservicestocustomerEducatecustomeraboutFMLAOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPartnerw/FMLAOffer will& trustservicesPersonalizeconversationwithcustomerConferencecustomerto VA lineWishcustomerhappyanniversaryAnswercustomerquestionson team callCongratulatecustomer onpregnancyclaimRefercustomerto coachingprogramEmpathizewith customerabout accidentor tragedyResolvecustomerissue w/otransferWishcustomerhappybirthdayRemindcustomer tosign babyup for CHCReviewmycigna.comwithcustomerWarmtransferto CHCConferencecall withcustomerand FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand CHC CMReturncustomercall insame dayRefercustomerto VRCservicesPartnerwith CHCCaseManager

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer EAP services to customer
  2. Educate customer about FMLA
  3. Offer customer HIL number
  4. Explaim offset to customer and provide contact for application
  5. Partner w/ FMLA
  6. Offer will & trust services
  7. Personalize conversation with customer
  8. Conference customer to VA line
  9. Wish customer happy anniversary
  10. Answer customer questions on team call
  11. Congratulate customer on pregnancy claim
  12. Refer customer to coaching program
  13. Empathize with customer about accident or tragedy
  14. Resolve customer issue w/o transfer
  15. Wish customer happy birthday
  16. Remind customer to sign baby up for CHC
  17. Review mycigna.com with customer
  18. Warm transfer to CHC
  19. Conference call with customer and FMLA
  20. Educate customer regarding integration programs
  21. Conference call with customer and CHC CM
  22. Return customer call in same day
  23. Refer customer to VRC services
  24. Partner with CHC Case Manager