Reviewmycigna.comwithcustomerExplaim offsetto customerand providecontact forapplicationRefercustomerto coachingprogramConferencecall withcustomerand FMLARemindcustomer tosign babyup for CHCWishcustomerhappyanniversaryPersonalizeconversationwithcustomerEducatecustomerregardingintegrationprogramsWarmtransferto CHCWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyAnswercustomerquestionson team callOffercustomerHILnumberRefercustomerto VRCservicesPartnerwith CHCCaseManagerPartnerw/FMLAOffer EAPservicestocustomerCongratulatecustomer onpregnancyclaimResolvecustomerissue w/otransferConferencecustomerto VA lineReturncustomercall insame dayConferencecall withcustomerand CHC CMOffer will& trustservicesEducatecustomeraboutFMLAReviewmycigna.comwithcustomerExplaim offsetto customerand providecontact forapplicationRefercustomerto coachingprogramConferencecall withcustomerand FMLARemindcustomer tosign babyup for CHCWishcustomerhappyanniversaryPersonalizeconversationwithcustomerEducatecustomerregardingintegrationprogramsWarmtransferto CHCWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyAnswercustomerquestionson team callOffercustomerHILnumberRefercustomerto VRCservicesPartnerwith CHCCaseManagerPartnerw/FMLAOffer EAPservicestocustomerCongratulatecustomer onpregnancyclaimResolvecustomerissue w/otransferConferencecustomerto VA lineReturncustomercall insame dayConferencecall withcustomerand CHC CMOffer will& trustservicesEducatecustomeraboutFMLA

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review mycigna.com with customer
  2. Explaim offset to customer and provide contact for application
  3. Refer customer to coaching program
  4. Conference call with customer and FMLA
  5. Remind customer to sign baby up for CHC
  6. Wish customer happy anniversary
  7. Personalize conversation with customer
  8. Educate customer regarding integration programs
  9. Warm transfer to CHC
  10. Wish customer happy birthday
  11. Empathize with customer about accident or tragedy
  12. Answer customer questions on team call
  13. Offer customer HIL number
  14. Refer customer to VRC services
  15. Partner with CHC Case Manager
  16. Partner w/ FMLA
  17. Offer EAP services to customer
  18. Congratulate customer on pregnancy claim
  19. Resolve customer issue w/o transfer
  20. Conference customer to VA line
  21. Return customer call in same day
  22. Conference call with customer and CHC CM
  23. Offer will & trust services
  24. Educate customer about FMLA