WishcustomerhappybirthdayExplaim offsetto customerand providecontact forapplicationWishcustomerhappyanniversaryPersonalizeconversationwithcustomerEmpathizewith customerabout accidentor tragedyWarmtransferto CHCReviewmycigna.comwithcustomerOffer will& trustservicesAnswercustomerquestionson team callResolvecustomerissue w/otransferPartnerw/FMLAConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAOffercustomerHILnumberRefercustomerto VRCservicesRemindcustomer tosign babyup for CHCEducatecustomerregardingintegrationprogramsRefercustomerto coachingprogramReturncustomercall insame dayCongratulatecustomer onpregnancyclaimEducatecustomeraboutFMLAOffer EAPservicestocustomerPartnerwith CHCCaseManagerConferencecustomerto VA lineWishcustomerhappybirthdayExplaim offsetto customerand providecontact forapplicationWishcustomerhappyanniversaryPersonalizeconversationwithcustomerEmpathizewith customerabout accidentor tragedyWarmtransferto CHCReviewmycigna.comwithcustomerOffer will& trustservicesAnswercustomerquestionson team callResolvecustomerissue w/otransferPartnerw/FMLAConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAOffercustomerHILnumberRefercustomerto VRCservicesRemindcustomer tosign babyup for CHCEducatecustomerregardingintegrationprogramsRefercustomerto coachingprogramReturncustomercall insame dayCongratulatecustomer onpregnancyclaimEducatecustomeraboutFMLAOffer EAPservicestocustomerPartnerwith CHCCaseManagerConferencecustomerto VA line

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer happy birthday
  2. Explaim offset to customer and provide contact for application
  3. Wish customer happy anniversary
  4. Personalize conversation with customer
  5. Empathize with customer about accident or tragedy
  6. Warm transfer to CHC
  7. Review mycigna.com with customer
  8. Offer will & trust services
  9. Answer customer questions on team call
  10. Resolve customer issue w/o transfer
  11. Partner w/ FMLA
  12. Conference call with customer and CHC CM
  13. Conference call with customer and FMLA
  14. Offer customer HIL number
  15. Refer customer to VRC services
  16. Remind customer to sign baby up for CHC
  17. Educate customer regarding integration programs
  18. Refer customer to coaching program
  19. Return customer call in same day
  20. Congratulate customer on pregnancy claim
  21. Educate customer about FMLA
  22. Offer EAP services to customer
  23. Partner with CHC Case Manager
  24. Conference customer to VA line