(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Conference customer to VA line
Answer customer questions on team call
Congratulate customer on pregnancy claim
Resolve customer issue w/o transfer
Wish customer happy anniversary
Conference call with customer and CHC CM
Offer will & trust services
Refer customer to VRC services
Personalize conversation with customer
Review mycigna.com with customer
Educate customer about FMLA
Partner w/ FMLA
Return customer call in same day
Offer EAP services to customer
Partner with CHC Case Manager
Refer customer to coaching program
Remind customer to sign baby up for CHC
Educate customer regarding integration programs
Conference call with customer and FMLA
Warm transfer to CHC
Empathize with customer about accident or tragedy
Wish customer happy birthday
Explaim offset to customer and provide contact for application
