Conferencecustomerto VA lineEmpathizewith customerabout accidentor tragedyWishcustomerhappybirthdayResolvecustomerissue w/otransferOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPartnerwith CHCCaseManagerWarmtransferto CHCPersonalizeconversationwithcustomerReturncustomercall insame dayOffer will& trustservicesOffer EAPservicestocustomerRefercustomerto coachingprogramEducatecustomeraboutFMLACongratulatecustomer onpregnancyclaimRemindcustomer tosign babyup for CHCConferencecall withcustomerand CHC CMPartnerw/FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand FMLAReviewmycigna.comwithcustomerWishcustomerhappyanniversaryAnswercustomerquestionson team callRefercustomerto VRCservicesConferencecustomerto VA lineEmpathizewith customerabout accidentor tragedyWishcustomerhappybirthdayResolvecustomerissue w/otransferOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPartnerwith CHCCaseManagerWarmtransferto CHCPersonalizeconversationwithcustomerReturncustomercall insame dayOffer will& trustservicesOffer EAPservicestocustomerRefercustomerto coachingprogramEducatecustomeraboutFMLACongratulatecustomer onpregnancyclaimRemindcustomer tosign babyup for CHCConferencecall withcustomerand CHC CMPartnerw/FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand FMLAReviewmycigna.comwithcustomerWishcustomerhappyanniversaryAnswercustomerquestionson team callRefercustomerto VRCservices

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conference customer to VA line
  2. Empathize with customer about accident or tragedy
  3. Wish customer happy birthday
  4. Resolve customer issue w/o transfer
  5. Offer customer HIL number
  6. Explaim offset to customer and provide contact for application
  7. Partner with CHC Case Manager
  8. Warm transfer to CHC
  9. Personalize conversation with customer
  10. Return customer call in same day
  11. Offer will & trust services
  12. Offer EAP services to customer
  13. Refer customer to coaching program
  14. Educate customer about FMLA
  15. Congratulate customer on pregnancy claim
  16. Remind customer to sign baby up for CHC
  17. Conference call with customer and CHC CM
  18. Partner w/ FMLA
  19. Educate customer regarding integration programs
  20. Conference call with customer and FMLA
  21. Review mycigna.com with customer
  22. Wish customer happy anniversary
  23. Answer customer questions on team call
  24. Refer customer to VRC services