Warmtransferto CHCPersonalizeconversationwithcustomerCongratulatecustomer onpregnancyclaimPartnerw/FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand FMLAWishcustomerhappybirthdayExplaim offsetto customerand providecontact forapplicationOffer will& trustservicesResolvecustomerissue w/otransferRefercustomerto VRCservicesEmpathizewith customerabout accidentor tragedyEducatecustomeraboutFMLAOffercustomerHILnumberConferencecall withcustomerand CHC CMRefercustomerto coachingprogramConferencecustomerto VA lineRemindcustomer tosign babyup for CHCPartnerwith CHCCaseManagerReviewmycigna.comwithcustomerWishcustomerhappyanniversaryOffer EAPservicestocustomerAnswercustomerquestionson team callReturncustomercall insame dayWarmtransferto CHCPersonalizeconversationwithcustomerCongratulatecustomer onpregnancyclaimPartnerw/FMLAEducatecustomerregardingintegrationprogramsConferencecall withcustomerand FMLAWishcustomerhappybirthdayExplaim offsetto customerand providecontact forapplicationOffer will& trustservicesResolvecustomerissue w/otransferRefercustomerto VRCservicesEmpathizewith customerabout accidentor tragedyEducatecustomeraboutFMLAOffercustomerHILnumberConferencecall withcustomerand CHC CMRefercustomerto coachingprogramConferencecustomerto VA lineRemindcustomer tosign babyup for CHCPartnerwith CHCCaseManagerReviewmycigna.comwithcustomerWishcustomerhappyanniversaryOffer EAPservicestocustomerAnswercustomerquestionson team callReturncustomercall insame day

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer to CHC
  2. Personalize conversation with customer
  3. Congratulate customer on pregnancy claim
  4. Partner w/ FMLA
  5. Educate customer regarding integration programs
  6. Conference call with customer and FMLA
  7. Wish customer happy birthday
  8. Explaim offset to customer and provide contact for application
  9. Offer will & trust services
  10. Resolve customer issue w/o transfer
  11. Refer customer to VRC services
  12. Empathize with customer about accident or tragedy
  13. Educate customer about FMLA
  14. Offer customer HIL number
  15. Conference call with customer and CHC CM
  16. Refer customer to coaching program
  17. Conference customer to VA line
  18. Remind customer to sign baby up for CHC
  19. Partner with CHC Case Manager
  20. Review mycigna.com with customer
  21. Wish customer happy anniversary
  22. Offer EAP services to customer
  23. Answer customer questions on team call
  24. Return customer call in same day