Partnerw/FMLAEducatecustomeraboutFMLAEducatecustomerregardingintegrationprogramsRefercustomerto VRCservicesConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAReturncustomercall insame dayPartnerwith CHCCaseManagerConferencecustomerto VA lineRefercustomerto coachingprogramWishcustomerhappyanniversaryCongratulatecustomer onpregnancyclaimRemindcustomer tosign babyup for CHCOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPersonalizeconversationwithcustomerResolvecustomerissue w/otransferWarmtransferto CHCOffer will& trustservicesReviewmycigna.comwithcustomerOffer EAPservicestocustomerWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyAnswercustomerquestionson team callPartnerw/FMLAEducatecustomeraboutFMLAEducatecustomerregardingintegrationprogramsRefercustomerto VRCservicesConferencecall withcustomerand CHC CMConferencecall withcustomerand FMLAReturncustomercall insame dayPartnerwith CHCCaseManagerConferencecustomerto VA lineRefercustomerto coachingprogramWishcustomerhappyanniversaryCongratulatecustomer onpregnancyclaimRemindcustomer tosign babyup for CHCOffercustomerHILnumberExplaim offsetto customerand providecontact forapplicationPersonalizeconversationwithcustomerResolvecustomerissue w/otransferWarmtransferto CHCOffer will& trustservicesReviewmycigna.comwithcustomerOffer EAPservicestocustomerWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyAnswercustomerquestionson team call

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Partner w/ FMLA
  2. Educate customer about FMLA
  3. Educate customer regarding integration programs
  4. Refer customer to VRC services
  5. Conference call with customer and CHC CM
  6. Conference call with customer and FMLA
  7. Return customer call in same day
  8. Partner with CHC Case Manager
  9. Conference customer to VA line
  10. Refer customer to coaching program
  11. Wish customer happy anniversary
  12. Congratulate customer on pregnancy claim
  13. Remind customer to sign baby up for CHC
  14. Offer customer HIL number
  15. Explaim offset to customer and provide contact for application
  16. Personalize conversation with customer
  17. Resolve customer issue w/o transfer
  18. Warm transfer to CHC
  19. Offer will & trust services
  20. Review mycigna.com with customer
  21. Offer EAP services to customer
  22. Wish customer happy birthday
  23. Empathize with customer about accident or tragedy
  24. Answer customer questions on team call