(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer customer to coaching program
Warm transfer to CHC
Offer EAP services to customer
Personalize conversation with customer
Resolve customer issue w/o transfer
Partner w/ FMLA
Partner with CHC Case Manager
Offer customer HIL number
Review mycigna.com with customer
Wish customer happy anniversary
Educate customer about FMLA
Congratulate customer on pregnancy claim
Refer customer to VRC services
Offer will & trust services
Remind customer to sign baby up for CHC
Wish customer happy birthday
Conference call with customer and FMLA
Answer customer questions on team call
Educate customer regarding integration programs
Empathize with customer about accident or tragedy
Conference call with customer and CHC CM
Explaim offset to customer and provide contact for application
