WishcustomerhappybirthdayOffer EAPservicestocustomerCongratulatecustomer onpregnancyclaimEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerAnswercustomerquestionson team callConferencecustomerto VA lineRefercustomerto VRCservicesEducatecustomeraboutFMLAPersonalizeconversationwithcustomerExplaim offsetto customerand providecontact forapplicationWishcustomerhappyanniversaryRemindcustomer tosign babyup for CHCPartnerw/FMLARefercustomerto coachingprogramConferencecall withcustomerand CHC CMResolvecustomerissue w/otransferOffer will& trustservicesWarmtransferto CHCConferencecall withcustomerand FMLAReviewmycigna.comwithcustomerEmpathizewith customerabout accidentor tragedyOffercustomerHILnumberReturncustomercall insame dayWishcustomerhappybirthdayOffer EAPservicestocustomerCongratulatecustomer onpregnancyclaimEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerAnswercustomerquestionson team callConferencecustomerto VA lineRefercustomerto VRCservicesEducatecustomeraboutFMLAPersonalizeconversationwithcustomerExplaim offsetto customerand providecontact forapplicationWishcustomerhappyanniversaryRemindcustomer tosign babyup for CHCPartnerw/FMLARefercustomerto coachingprogramConferencecall withcustomerand CHC CMResolvecustomerissue w/otransferOffer will& trustservicesWarmtransferto CHCConferencecall withcustomerand FMLAReviewmycigna.comwithcustomerEmpathizewith customerabout accidentor tragedyOffercustomerHILnumberReturncustomercall insame day

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wish customer happy birthday
  2. Offer EAP services to customer
  3. Congratulate customer on pregnancy claim
  4. Educate customer regarding integration programs
  5. Partner with CHC Case Manager
  6. Answer customer questions on team call
  7. Conference customer to VA line
  8. Refer customer to VRC services
  9. Educate customer about FMLA
  10. Personalize conversation with customer
  11. Explaim offset to customer and provide contact for application
  12. Wish customer happy anniversary
  13. Remind customer to sign baby up for CHC
  14. Partner w/ FMLA
  15. Refer customer to coaching program
  16. Conference call with customer and CHC CM
  17. Resolve customer issue w/o transfer
  18. Offer will & trust services
  19. Warm transfer to CHC
  20. Conference call with customer and FMLA
  21. Review mycigna.com with customer
  22. Empathize with customer about accident or tragedy
  23. Offer customer HIL number
  24. Return customer call in same day