Partnerw/FMLAPersonalizeconversationwithcustomerAnswercustomerquestionson team callWarmtransferto CHCConferencecall withcustomerand CHC CMOffer EAPservicestocustomerOffer will& trustservicesWishcustomerhappyanniversaryWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyRemindcustomer tosign babyup for CHCRefercustomerto coachingprogramConferencecustomerto VA lineRefercustomerto VRCservicesReviewmycigna.comwithcustomerExplaim offsetto customerand providecontact forapplicationEducatecustomeraboutFMLAOffercustomerHILnumberCongratulatecustomer onpregnancyclaimEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerReturncustomercall insame dayResolvecustomerissue w/otransferConferencecall withcustomerand FMLAPartnerw/FMLAPersonalizeconversationwithcustomerAnswercustomerquestionson team callWarmtransferto CHCConferencecall withcustomerand CHC CMOffer EAPservicestocustomerOffer will& trustservicesWishcustomerhappyanniversaryWishcustomerhappybirthdayEmpathizewith customerabout accidentor tragedyRemindcustomer tosign babyup for CHCRefercustomerto coachingprogramConferencecustomerto VA lineRefercustomerto VRCservicesReviewmycigna.comwithcustomerExplaim offsetto customerand providecontact forapplicationEducatecustomeraboutFMLAOffercustomerHILnumberCongratulatecustomer onpregnancyclaimEducatecustomerregardingintegrationprogramsPartnerwith CHCCaseManagerReturncustomercall insame dayResolvecustomerissue w/otransferConferencecall withcustomerand FMLA

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Partner w/ FMLA
  2. Personalize conversation with customer
  3. Answer customer questions on team call
  4. Warm transfer to CHC
  5. Conference call with customer and CHC CM
  6. Offer EAP services to customer
  7. Offer will & trust services
  8. Wish customer happy anniversary
  9. Wish customer happy birthday
  10. Empathize with customer about accident or tragedy
  11. Remind customer to sign baby up for CHC
  12. Refer customer to coaching program
  13. Conference customer to VA line
  14. Refer customer to VRC services
  15. Review mycigna.com with customer
  16. Explaim offset to customer and provide contact for application
  17. Educate customer about FMLA
  18. Offer customer HIL number
  19. Congratulate customer on pregnancy claim
  20. Educate customer regarding integration programs
  21. Partner with CHC Case Manager
  22. Return customer call in same day
  23. Resolve customer issue w/o transfer
  24. Conference call with customer and FMLA