(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Personalize conversation with customer
Empathize with customer about accident or tragedy
Educate customer regarding integration programs
Congratulate customer on pregnancy claim
Conference call with customer and FMLA
Conference call with customer and CHC CM
Return customer call in same day
Remind customer to sign baby up for CHC
Offer will & trust services
Refer customer to coaching program
Offer customer HIL number
Resolve customer issue w/o transfer
Review mycigna.com with customer
Partner with CHC Case Manager
Educate customer about FMLA
Conference customer to VA line
Answer customer questions on team call
Wish customer happy anniversary
Warm transfer to CHC
Wish customer happy birthday
Explaim offset to customer and provide contact for application
