Explaim offsetto customerand providecontact forapplicationPartnerwith CHCCaseManagerWarmtransferto CHCResolvecustomerissue w/otransferCongratulatecustomer onpregnancyclaimEducatecustomeraboutFMLAPersonalizeconversationwithcustomerConferencecustomerto VA lineWishcustomerhappybirthdayConferencecall withcustomerand FMLAOffer will& trustservicesReviewmycigna.comwithcustomerConferencecall withcustomerand CHC CMEducatecustomerregardingintegrationprogramsWishcustomerhappyanniversaryRefercustomerto coachingprogramRefercustomerto VRCservicesRemindcustomer tosign babyup for CHCPartnerw/FMLAAnswercustomerquestionson team callOffercustomerHILnumberEmpathizewith customerabout accidentor tragedyReturncustomercall insame dayOffer EAPservicestocustomerExplaim offsetto customerand providecontact forapplicationPartnerwith CHCCaseManagerWarmtransferto CHCResolvecustomerissue w/otransferCongratulatecustomer onpregnancyclaimEducatecustomeraboutFMLAPersonalizeconversationwithcustomerConferencecustomerto VA lineWishcustomerhappybirthdayConferencecall withcustomerand FMLAOffer will& trustservicesReviewmycigna.comwithcustomerConferencecall withcustomerand CHC CMEducatecustomerregardingintegrationprogramsWishcustomerhappyanniversaryRefercustomerto coachingprogramRefercustomerto VRCservicesRemindcustomer tosign babyup for CHCPartnerw/FMLAAnswercustomerquestionson team callOffercustomerHILnumberEmpathizewith customerabout accidentor tragedyReturncustomercall insame dayOffer EAPservicestocustomer

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explaim offset to customer and provide contact for application
  2. Partner with CHC Case Manager
  3. Warm transfer to CHC
  4. Resolve customer issue w/o transfer
  5. Congratulate customer on pregnancy claim
  6. Educate customer about FMLA
  7. Personalize conversation with customer
  8. Conference customer to VA line
  9. Wish customer happy birthday
  10. Conference call with customer and FMLA
  11. Offer will & trust services
  12. Review mycigna.com with customer
  13. Conference call with customer and CHC CM
  14. Educate customer regarding integration programs
  15. Wish customer happy anniversary
  16. Refer customer to coaching program
  17. Refer customer to VRC services
  18. Remind customer to sign baby up for CHC
  19. Partner w/ FMLA
  20. Answer customer questions on team call
  21. Offer customer HIL number
  22. Empathize with customer about accident or tragedy
  23. Return customer call in same day
  24. Offer EAP services to customer