(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answer customer questions on team call
Resolve customer issue w/o transfer
Congratulate customer on pregnancy claim
Partner with CHC Case Manager
Return customer call in same day
Refer customer to VRC services
Review mycigna.com with customer
Warm transfer to CHC
Partner w/ FMLA
Conference customer to VA line
Conference call with customer and CHC CM
Educate customer about FMLA
Wish customer happy anniversary
Wish customer happy birthday
Offer customer HIL number
Empathize with customer about accident or tragedy
Personalize conversation with customer
Offer EAP services to customer
Conference call with customer and FMLA
Offer will & trust services
Refer customer to coaching program
Remind customer to sign baby up for CHC
Educate customer regarding integration programs
Explaim offset to customer and provide contact for application
