Warmtransferto CHCCongratulatecustomer onpregnancyclaimExplaim offsetto customerand providecontact forapplicationConferencecustomerto VA lineRefercustomerto VRCservicesOffercustomerHILnumberConferencecall withcustomerand CHC CMResolvecustomerissue w/otransferPartnerw/FMLAConferencecall withcustomerand FMLAPersonalizeconversationwithcustomerRefercustomerto coachingprogramEducatecustomerregardingintegrationprogramsEmpathizewith customerabout accidentor tragedyRemindcustomer tosign babyup for CHCReviewmycigna.comwithcustomerAnswercustomerquestionson team callOffer will& trustservicesWishcustomerhappybirthdayPartnerwith CHCCaseManagerOffer EAPservicestocustomerEducatecustomeraboutFMLAReturncustomercall insame dayWishcustomerhappyanniversaryWarmtransferto CHCCongratulatecustomer onpregnancyclaimExplaim offsetto customerand providecontact forapplicationConferencecustomerto VA lineRefercustomerto VRCservicesOffercustomerHILnumberConferencecall withcustomerand CHC CMResolvecustomerissue w/otransferPartnerw/FMLAConferencecall withcustomerand FMLAPersonalizeconversationwithcustomerRefercustomerto coachingprogramEducatecustomerregardingintegrationprogramsEmpathizewith customerabout accidentor tragedyRemindcustomer tosign babyup for CHCReviewmycigna.comwithcustomerAnswercustomerquestionson team callOffer will& trustservicesWishcustomerhappybirthdayPartnerwith CHCCaseManagerOffer EAPservicestocustomerEducatecustomeraboutFMLAReturncustomercall insame dayWishcustomerhappyanniversary

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Warm transfer to CHC
  2. Congratulate customer on pregnancy claim
  3. Explaim offset to customer and provide contact for application
  4. Conference customer to VA line
  5. Refer customer to VRC services
  6. Offer customer HIL number
  7. Conference call with customer and CHC CM
  8. Resolve customer issue w/o transfer
  9. Partner w/ FMLA
  10. Conference call with customer and FMLA
  11. Personalize conversation with customer
  12. Refer customer to coaching program
  13. Educate customer regarding integration programs
  14. Empathize with customer about accident or tragedy
  15. Remind customer to sign baby up for CHC
  16. Review mycigna.com with customer
  17. Answer customer questions on team call
  18. Offer will & trust services
  19. Wish customer happy birthday
  20. Partner with CHC Case Manager
  21. Offer EAP services to customer
  22. Educate customer about FMLA
  23. Return customer call in same day
  24. Wish customer happy anniversary