(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer customer to VRC services
Empathize with customer about accident or tragedy
Educate customer regarding integration programs
Partner w/ FMLA
Educate customer about FMLA
Offer EAP services to customer
Conference customer to VA line
Partner with CHC Case Manager
Return customer call in same day
Conference call with customer and FMLA
Refer customer to coaching program
Answer customer questions on team call
Review mycigna.com with customer
Explaim offset to customer and provide contact for application
