(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educate customer about FMLA
Offer EAP services to customer
Answer customer questions on team call
Refer customer to coaching program
Wish customer happy anniversary
Empathize with customer about accident or tragedy
Resolve customer issue w/o transfer
Partner with CHC Case Manager
Refer customer to VRC services
Congratulate customer on pregnancy claim
Conference customer to VA line
Conference call with customer and CHC CM
Explaim offset to customer and provide contact for application
