(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Conference call with customer and FMLA
Partner w/ FMLA
Wish customer happy birthday
Personalize conversation with customer
Educate customer about FMLA
Warm transfer to CHC
Partner with CHC Case Manager
Wish customer happy anniversary
Educate customer regarding integration programs
Remind customer to sign baby up for CHC
Review mycigna.com with customer
Conference call with customer and CHC CM
Answer customer questions on team call
Congratulate customer on pregnancy claim
Refer customer to VRC services
Offer EAP services to customer
Offer customer HIL number
Return customer call in same day
Resolve customer issue w/o transfer
Conference customer to VA line
Refer customer to coaching program
Explaim offset to customer and provide contact for application
