Congratulatecustomer onpregnancyclaimReturncustomercall insame dayPersonalizeconversationwithcustomerPartnerwith CHCCaseManagerExplaim offsetto customerand providecontact forapplicationConferencecall withcustomerand FMLAConferencecall withcustomerand CHC CMRefercustomerto VRCservicesWishcustomerhappybirthdayOffer will& trustservicesOffer EAPservicestocustomerEducatecustomerregardingintegrationprogramsConferencecustomerto VA lineEmpathizewith customerabout accidentor tragedyPartnerw/FMLARemindcustomer tosign babyup for CHCResolvecustomerissue w/otransferRefercustomerto coachingprogramReviewmycigna.comwithcustomerEducatecustomeraboutFMLAAnswercustomerquestionson team callWishcustomerhappyanniversaryOffercustomerHILnumberWarmtransferto CHCCongratulatecustomer onpregnancyclaimReturncustomercall insame dayPersonalizeconversationwithcustomerPartnerwith CHCCaseManagerExplaim offsetto customerand providecontact forapplicationConferencecall withcustomerand FMLAConferencecall withcustomerand CHC CMRefercustomerto VRCservicesWishcustomerhappybirthdayOffer will& trustservicesOffer EAPservicestocustomerEducatecustomerregardingintegrationprogramsConferencecustomerto VA lineEmpathizewith customerabout accidentor tragedyPartnerw/FMLARemindcustomer tosign babyup for CHCResolvecustomerissue w/otransferRefercustomerto coachingprogramReviewmycigna.comwithcustomerEducatecustomeraboutFMLAAnswercustomerquestionson team callWishcustomerhappyanniversaryOffercustomerHILnumberWarmtransferto CHC

STD Customer-Centricity Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate customer on pregnancy claim
  2. Return customer call in same day
  3. Personalize conversation with customer
  4. Partner with CHC Case Manager
  5. Explaim offset to customer and provide contact for application
  6. Conference call with customer and FMLA
  7. Conference call with customer and CHC CM
  8. Refer customer to VRC services
  9. Wish customer happy birthday
  10. Offer will & trust services
  11. Offer EAP services to customer
  12. Educate customer regarding integration programs
  13. Conference customer to VA line
  14. Empathize with customer about accident or tragedy
  15. Partner w/ FMLA
  16. Remind customer to sign baby up for CHC
  17. Resolve customer issue w/o transfer
  18. Refer customer to coaching program
  19. Review mycigna.com with customer
  20. Educate customer about FMLA
  21. Answer customer questions on team call
  22. Wish customer happy anniversary
  23. Offer customer HIL number
  24. Warm transfer to CHC