This bingo card has a free space and 24 words: Empathize with customer about accident or tragedy, Offer will & trust services, Partner with CHC Case Manager, Answer customer questions on team call, Offer EAP services to customer, Conference call with customer and FMLA, Warm transfer to CHC, Wish customer happy birthday, Partner w/ FMLA, Refer customer to coaching program, Explaim offset to customer and provide contact for application, Congratulate customer on pregnancy claim, Educate customer about FMLA, Resolve customer issue w/o transfer, Wish customer happy anniversary, Conference customer to VA line, Offer customer HIL number, Conference call with customer and CHC CM, Remind customer to sign baby up for CHC, Personalize conversation with customer, Review mycigna.com with customer, Educate customer regarding integration programs, Return customer call in same day and Refer customer to VRC services.
FMLA Customer-Centricity Bingo | CHC Customer-Centricity Bingo | Make My Day BINGO | BINGO | Make My Day BINGO
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