SCOmemberCheckPayspanEOBUseTuftsCM listProbingquestionsCheckEGEOCEmpathystatement('Iunderstand')NPInotregisteredUseCITfor denialUseMedHOKHearingaidsbenefitGo thruSPtask flowCheckDrugs withSpecialCoverageCheckFormularyValidatecaller('Greatquestion')Can-dostatementPromoteproviderportalOfferadditionalassistanceProperholdtechniqueDiabetes-relatedserviceBrandingat start ofcallDMEcoveragegridJ-codeCallBrandingat end ofcallUsecaller'sname 3xSCOmemberCheckPayspanEOBUseTuftsCM listProbingquestionsCheckEGEOCEmpathystatement('Iunderstand')NPInotregisteredUseCITfor denialUseMedHOKHearingaidsbenefitGo thruSPtask flowCheckDrugs withSpecialCoverageCheckFormularyValidatecaller('Greatquestion')Can-dostatementPromoteproviderportalOfferadditionalassistanceProperholdtechniqueDiabetes-relatedserviceBrandingat start ofcallDMEcoveragegridJ-codeCallBrandingat end ofcallUsecaller'sname 3x

Lucky Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SCO member
  2. Check Payspan EOB
  3. Use Tufts CM list
  4. Probing questions
  5. Check EG EOC
  6. Empathy statement ('I understand')
  7. NPI not registered
  8. Use CIT for denial
  9. Use MedHOK
  10. Hearing aids benefit
  11. Go thru SP task flow
  12. Check Drugs with Special Coverage
  13. Check Formulary
  14. Validate caller ('Great question')
  15. Can-do statement
  16. Promote provider portal
  17. Offer additional assistance
  18. Proper hold technique
  19. Diabetes-related service
  20. Branding at start of call
  21. DME coverage grid
  22. J-code Call
  23. Branding at end of call
  24. Use caller's name 3x