Brandingat start ofcallNPInotregisteredUseTuftsCM listProbingquestionsDiabetes-relatedserviceUseCITfor denialOfferadditionalassistanceDMEcoveragegridBrandingat end ofcallCheckFormularyProperholdtechniqueCheckDrugs withSpecialCoverageCheckEGEOCGo thruSPtask flowCan-dostatementJ-codeCallCheckPayspanEOBUseMedHOKValidatecaller('Greatquestion')PromoteproviderportalEmpathystatement('Iunderstand')HearingaidsbenefitSCOmemberUsecaller'sname 3xBrandingat start ofcallNPInotregisteredUseTuftsCM listProbingquestionsDiabetes-relatedserviceUseCITfor denialOfferadditionalassistanceDMEcoveragegridBrandingat end ofcallCheckFormularyProperholdtechniqueCheckDrugs withSpecialCoverageCheckEGEOCGo thruSPtask flowCan-dostatementJ-codeCallCheckPayspanEOBUseMedHOKValidatecaller('Greatquestion')PromoteproviderportalEmpathystatement('Iunderstand')HearingaidsbenefitSCOmemberUsecaller'sname 3x

Lucky Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Branding at start of call
  2. NPI not registered
  3. Use Tufts CM list
  4. Probing questions
  5. Diabetes-related service
  6. Use CIT for denial
  7. Offer additional assistance
  8. DME coverage grid
  9. Branding at end of call
  10. Check Formulary
  11. Proper hold technique
  12. Check Drugs with Special Coverage
  13. Check EG EOC
  14. Go thru SP task flow
  15. Can-do statement
  16. J-code Call
  17. Check Payspan EOB
  18. Use MedHOK
  19. Validate caller ('Great question')
  20. Promote provider portal
  21. Empathy statement ('I understand')
  22. Hearing aids benefit
  23. SCO member
  24. Use caller's name 3x