CheckPayspanEOBValidatecaller('Greatquestion')J-codeCallUsecaller'sname 3xPromoteproviderportalCheckDrugs withSpecialCoverageNPInotregisteredHearingaidsbenefitUseCITfor denialCheckFormularyUseTuftsCM listCan-dostatementBrandingat end ofcallProperholdtechniqueBrandingat start ofcallDiabetes-relatedserviceOfferadditionalassistanceProbingquestionsUseMedHOKEmpathystatement('Iunderstand')SCOmemberCheckEGEOCDMEcoveragegridGo thruSPtask flowCheckPayspanEOBValidatecaller('Greatquestion')J-codeCallUsecaller'sname 3xPromoteproviderportalCheckDrugs withSpecialCoverageNPInotregisteredHearingaidsbenefitUseCITfor denialCheckFormularyUseTuftsCM listCan-dostatementBrandingat end ofcallProperholdtechniqueBrandingat start ofcallDiabetes-relatedserviceOfferadditionalassistanceProbingquestionsUseMedHOKEmpathystatement('Iunderstand')SCOmemberCheckEGEOCDMEcoveragegridGo thruSPtask flow

Lucky Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check Payspan EOB
  2. Validate caller ('Great question')
  3. J-code Call
  4. Use caller's name 3x
  5. Promote provider portal
  6. Check Drugs with Special Coverage
  7. NPI not registered
  8. Hearing aids benefit
  9. Use CIT for denial
  10. Check Formulary
  11. Use Tufts CM list
  12. Can-do statement
  13. Branding at end of call
  14. Proper hold technique
  15. Branding at start of call
  16. Diabetes-related service
  17. Offer additional assistance
  18. Probing questions
  19. Use MedHOK
  20. Empathy statement ('I understand')
  21. SCO member
  22. Check EG EOC
  23. DME coverage grid
  24. Go thru SP task flow