Usecaller'sname 3xEmpathystatement('Iunderstand')Go thruSPtask flowHearingaidsbenefitUseMedHOKJ-codeCallDMEcoveragegridCan-dostatementBrandingat start ofcallCheckFormularyUseCITfor denialValidatecaller('Greatquestion')NPInotregisteredCheckDrugs withSpecialCoverageSCOmemberDiabetes-relatedserviceOfferadditionalassistanceUseTuftsCM listCheckEGEOCProperholdtechniqueCheckPayspanEOBBrandingat end ofcallPromoteproviderportalProbingquestionsUsecaller'sname 3xEmpathystatement('Iunderstand')Go thruSPtask flowHearingaidsbenefitUseMedHOKJ-codeCallDMEcoveragegridCan-dostatementBrandingat start ofcallCheckFormularyUseCITfor denialValidatecaller('Greatquestion')NPInotregisteredCheckDrugs withSpecialCoverageSCOmemberDiabetes-relatedserviceOfferadditionalassistanceUseTuftsCM listCheckEGEOCProperholdtechniqueCheckPayspanEOBBrandingat end ofcallPromoteproviderportalProbingquestions

Lucky Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use caller's name 3x
  2. Empathy statement ('I understand')
  3. Go thru SP task flow
  4. Hearing aids benefit
  5. Use MedHOK
  6. J-code Call
  7. DME coverage grid
  8. Can-do statement
  9. Branding at start of call
  10. Check Formulary
  11. Use CIT for denial
  12. Validate caller ('Great question')
  13. NPI not registered
  14. Check Drugs with Special Coverage
  15. SCO member
  16. Diabetes-related service
  17. Offer additional assistance
  18. Use Tufts CM list
  19. Check EG EOC
  20. Proper hold technique
  21. Check Payspan EOB
  22. Branding at end of call
  23. Promote provider portal
  24. Probing questions