ProperholdtechniqueCan-dostatementUseTuftsCM listUsecaller'sname 3xGo thruSPtask flowBrandingat end ofcallCheckPayspanEOBPromoteproviderportalEmpathystatement('Iunderstand')CheckDrugs withSpecialCoverageOfferadditionalassistanceDiabetes-relatedserviceUseMedHOKHearingaidsbenefitDMEcoveragegridBrandingat start ofcallJ-codeCallCheckFormularyUseCITfor denialCheckEGEOCSCOmemberProbingquestionsValidatecaller('Greatquestion')NPInotregisteredProperholdtechniqueCan-dostatementUseTuftsCM listUsecaller'sname 3xGo thruSPtask flowBrandingat end ofcallCheckPayspanEOBPromoteproviderportalEmpathystatement('Iunderstand')CheckDrugs withSpecialCoverageOfferadditionalassistanceDiabetes-relatedserviceUseMedHOKHearingaidsbenefitDMEcoveragegridBrandingat start ofcallJ-codeCallCheckFormularyUseCITfor denialCheckEGEOCSCOmemberProbingquestionsValidatecaller('Greatquestion')NPInotregistered

Lucky Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper hold technique
  2. Can-do statement
  3. Use Tufts CM list
  4. Use caller's name 3x
  5. Go thru SP task flow
  6. Branding at end of call
  7. Check Payspan EOB
  8. Promote provider portal
  9. Empathy statement ('I understand')
  10. Check Drugs with Special Coverage
  11. Offer additional assistance
  12. Diabetes-related service
  13. Use MedHOK
  14. Hearing aids benefit
  15. DME coverage grid
  16. Branding at start of call
  17. J-code Call
  18. Check Formulary
  19. Use CIT for denial
  20. Check EG EOC
  21. SCO member
  22. Probing questions
  23. Validate caller ('Great question')
  24. NPI not registered